Инженер технической поддержки вакансии - удалённо

Следить за состоянием закреплённых домов через рабочее приложение. Диагностировать и устранять сбои в работе устройств удалённо.

-Грамотная устная и письменная речь. -Технический склад ума, ответственность, внимательность, высокая обучаемость, желание и возможность разбираться в технических проблемах клиентов.

-обрабатывать обращения пользователей платформы по обслуживанию кассовых аппаратов. -консультировать по продукту и базовым техническим вопросам.

Location: Remote (United States | Canada) Workplace: Remote 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. The IT Support team helps 1Password employees get the technology they need to do their best work every day. We combine hands-on troubleshooting with modern tools, AI, and workflow automation to resolve issues and elevate the overall employee experience. As an intern on our team, you’ll work alongside experienced engineers to learn how support operations run, tackle real user requests, and help build smarter, faster support workflows. This is a remote opportunity within Canada/US. This position will be for 4 months - January to April 2027. What You Can Expect: - Ticket intake and routing: Review new Freshservice tickets for completeness, apply categories and priorities using established guidelines, and route requests to the appropriate technician or team. - Queue maintenance: Identify unassigned, aging, duplicate, or stalled tickets; follow up with ticket owners; and flag uneven workloads for the manager’s review. - Reporting and administrative support: Compile standard reports on ticket volume, backlog, SLA performance, and common request types; prepare summaries for team meetings while leverage AI toolkit. - Collaborating with people across the department like IT Engineering, Enterprise Systems, IT Operations, and the Workplace Technology teams. - User communication and follow-up: Acknowledge requests, collect missing information using approved templates, share status updates, and confirm whether users still need assistance. What we're looking for: - Confidence: A willingness to take on new challenges, and see them through to completion. - Humility: You're not afraid to ask "stupid" questions and make mistakes (as long as you learn from them). - Curiosity: You look for better ways of doing things, even if everyone seems happy with how they are. - Teamwork: We work together, and succeed as a team! Bonus points for: - Organization and attention to detail: Keeps ticket information accurate, tracks deadlines, and follows through on outstanding tasks. - Clear, professional communication: Writes useful ticket notes, asks focused questions, and provides courteous updates to users and technicians. - Prioritization and sound judgment: Follows established urgency guidelines, recognizes when a ticket needs attention, and escalates appropriately. - Basic technical literacy and willingness to learn: Understands common workplace technology and can follow troubleshooting guides and learn Freshservice workflows. - Discretion and respect for access boundaries: Handles information carefully, follows documented procedures, and recognizes when a request requires additional discovery or authorization Our culture  At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.  You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.  We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password—it's an essential part of how we will be successful at 1Password. Our approach to remote work  We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of most roles. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.  How we’re using AI today Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:  🏝 Generous PTO policy - 2.08 days per month (1.5 work weeks per 4 month term) 💖 Company-wide wellness days (1 per quarter)  🌎 Employee-led inclusion and belonging programs and ERGs 🏠 Remote-first environment 🏆 Peer-to-peer recognition through Bonusly 💡 1Password University access and learning sessions 🥳 Monthly internship events and socials 1Password is part of  Team True North https://www.communitech.ca/how-we-help/team-true-north/ , a comprehensive group of Canadian tech firms with performance and growth rates that match the top 1% of companies worldwide – companies with the highest probability of reaching $1 billion in annual revenue. We believe in tech for good, and establishing Canada as a preferred destination for growing careers wherever we can! You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

We are seeking a Junior Payments and KYC Specialist to support day-to-day payment and verification operations while ensuring accuracy and consistency in client transactions and data.

Оказывать техническую поддержку сотрудникам компании (очно и удалённо).

 Приём обращений пользователей (через сервис-деск).  Решение типовых заявок и инцидентов в рамках установленного регламента.

Задачи: — Консультирование и помощь Клиентам (только письменно), первая линия поддержки — Работа в хелпдеск-системе, обработка отзывов в Google Play — Соблюдение SLA по скорости и качеству ответов — При необходимости: обучение и ревью новичков Требования: — Опыт в техподдержке или клиентском сервисе от трех лет — Грамотная русская письменная речь — Умение оставаться спокойным и вежливым в конфликтных ситуациях — Наличие собственного ПК/ноутбука и стабильного проводного интернета — Продвинутый пользователь ПК и приложений — Знание английского языка (письменно) на уровне B1 или выше — Высокий уровень личной дисциплины — Техническое образование как плюс Условия: — Полностью удаленная работа — Сотрудничество с самозанятым или ИП, оформление договора и NDA — Выплаты за отработанные смены раз в месяц, 500 руб / час — Работа сменами: график 2/2 (два через два), смена с 08 до 23 по Москве, два перерыва по часу в течение дня, иногда можно брать больше или меньше смен — Высокий уровень автономности

Требуется специалист технической поддержки для работы в ночную смену. Условия: — Полный рабочий день — Возможна удалённая работа Требования: — Навыки в технической поддержке

Отвечать на запросы клиентов (звонки, мессенджеры, 50+ задач в день - не соскучишься!). Устранять сбои и помогать ресторанам работать бесперебойно (с ПО iiko и кассами - всему научим!).

Принимать обращения клиентов по телефону и в чатах. Разбираться в вопросах пользователей и помогать находить решение.

-Отвечать на запросы клиентов (звонки, мессенджеры, 50+ задач в день - не соскучишься!). -Устранять сбои и помогать ресторанам работать бесперебойно (с ПО iiko и кассами - всему научим!).

Location: Remote - Australia About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the Role: Vercel is looking for a Customer Support Engineer to assist our customers with technical problems and questions when using Vercel products and services. Customer Support Engineer responsibilities include resolving customer concerns, creating and improving internal tooling, and engineering solutions to help Vercel customers get the most out of the platform. To be successful in this role, you must be an excellent communicator who’s able to earn our customers’ trust and understand technical problems quickly. You will also ideally have a background in frontend development, enjoy technical writing, and have a passion for digging deep to find and resolve root causes. In addition to this, you will be comfortable with evening, weekend, and on-call work based on a rota system. Ultimately, you will help establish our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey while engineering solutions to constantly improve the customer experience. What You Will Do: Handle cases for all Vercel customers. Handle customer issues outside of regular case channels. Work with the community to provide advice and assistance. Develop and improve internal tools alongside engineering. Complete engineering work on a regular basis. Specialize in a specific product area and owning that within the team. Improve internal documentation, processes, and policies. Assist Customer Success Managers with Enterprise requests. About You: Frontend development experience, ideally with React and Next.js. A firm understanding of cloud technologies and serverless computing. A desire to engineer solutions for problems to resolve root causes. Exceptional communication skills, both written and oral. Comfortable working with a fully remote, globally distributed team. Availability to work within a weekend and on-call rota. A passion to deliver a customer experience second to none. Bonus if You: Have experience working with backend development, especially Node.js. Are open to a higher-compensated Saturday-Tuesday schedule Have experience with CDNs and setting up cloud infrastructure. Work with monorepos or custom CI/CD pipelines. Understand DNS well and can explain this clearly to others. Are experienced with incident management and procedural communication. Use your experience to mentor other members of the team. Benefits & Perks: Competitive compensation and stock options. Inclusive Healthcare Package (US only). Flexible working style - 100% remote, with teammates located throughout the globe. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Unlimited PTO - 4 weeks recommended per year. Take time when you need it. Generous Gear Credit. Disclosures: Privacy: Please review our Job Applicant Privacy Policy for more information on how we handle your data. Equal Opportunity: Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

As a Senior Technical Solutions Consultant, you'll play a key role on our Global Support team, helping customers solve complex technical challenges across CaptivateIQ's platform. You'll take ownership of challenging issues involving calculations, configuration, data modeling, integrations, and product functionality.

Задачи: — Разбирать результаты сканирования уязвимостей, системных аудитов и события в логах; — Воспроизводить проблемы клиентов в лабораторной среде и взаимодействовать с разработкой; — Готовить статьи базы знаний и применять AI для автоматизации поддержки. Требования: — Свободный арабский язык и готовность работать с воскресенья по четверг; — От 2 лет опыта с TCP/IP, администрированием Linux, Windows или macOS и установкой обновлений; — Опыт технической поддержки корпоративных клиентов и диагностики сложных проблем; — Готовность к дежурствам по выходным и праздникам; — Удалённая работа из ОАЭ или Саудовской Аравии.

— Изучение продукта и процессов поддержки; — Решение кейсов во взаимодействии с внутренними командами;

- Знания типового функционала ЗУП (других не рассматриваем). - Гражданство и локация РФ.

Responsibilities Provide advanced technical support to customers via email, resolving complex technical issues related to our product and services. Troubleshoot reported issues, identifying root causes and implementing effective solutions.