Инженер технической поддержки вакансии - удалённо

• Сопровождать трансляции через OBS. • Модерировать чат и общаться от лица стримера.

Задачи: — Реализовывать и отправлять ежедневные email-рассылки и рассылки через ботов по базе учеников. — Загружать записи Zoom-встреч, вебинаров, эфиров и других материалов на платформы обучения. — Обеспечивать корректную работу лендингов, подключать необходимые виджеты и проверять их работоспособность. — Строить и сопровождать маркетинговые воронки на платформе Salebot. — Создавать учебные продукты и процессы на платформе GetCourse. — Настраивать вебинары и автовебинары. — Создавать и поддерживать интеграции между сервисами и платформами. — Формировать необходимые выгрузки для отделов маркетинга, продаж и обучения. — Взаимодействовать с подрядчиками по техническим вопросам. — Отслеживать и оперативно устранять технические ошибки на всем пути клиента. Требования: — Практический опыт работы техническим специалистом в онлайн-школах. — Уверенное знание платформы GetCourse. — Опыт построения воронок на Salebot. — Опыт настройки процессов для отдела продаж и отдела обучения в GetCourse. — Опыт интеграции сервисов через API. — Опыт работы с AmoCRM. — Навык настройки автоматизаций и бизнес-процессов. Будет преимуществом: — Опыт работы с аналитикой и сбором данных для отслеживания ключевых показателей. — Навыки работы с HTML и CSS для адаптации писем и виджетов. — Базовые знания Tilda. — Опыт работы в проектах с регулярными запусками. Личные качества: — Быстро обучается и умеет работать с большим объемом информации. — Внимателен к деталям. — Способен работать в режиме многозадачности. — Спокойно относится к дедлайнам и запускам. — Умеет самостоятельно находить решения. — Понимает важность качества технической реализации. Условия: — Полностью удаленная работа. — График: 5/2, с 10:00 до 19:00 по МСК. — Работа в сильной команде с выстроенными процессами. — Интересные задачи и возможность профессионального роста. — Участие в масштабных запусках образовательных продуктов. — Адекватная коммуникация и поддержка внутри команды. Оплата: 40 000р

Responsibilities: Support clients throughout all stages of their interaction with the product, including API guidance, assistance with testing, and support during the transition to production. Provide ongoing client support, answer product-related questions, assist with the client portal, and help identify and document bugs and issues.

As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value.

Location: San Francisco, CA; Chicago, IL; Austin, TX; Atlanta, GA; Tampa, FL; Seattle, WA; Boston, MA; New York, NY; San Diego, CA; Washington DC; Los Angeles, CA Workplace: Remote ABOUT US At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater. ABOUT THE ROLE We’re hiring a Senior Technical Support Engineer to lead our customer support experience for highly technical users, from AI engineers to infrastructure architects. You’ll be on the front lines helping teams debug production LLM applications and agents, improve AI observability and evaluations, and unblock critical issues. You’ll also help define what world-class technical support looks like for modern AI platforms KEY RESPONSIBILITIES - Be the go-to escalation point for technical support inquiries—diagnosing issues across customer setup, LangChain products, and deployment issues. - Work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs. - Partner with Deployed Engineering to support critical enterprise customers. - Build and refine internal tooling, diagnostics, and runbooks for complex issue triage. - Lead post-mortems for critical incidents and feed learnings back into product and documentation. - Help refine KPIs for support health (MTTR, CSAT, bug recurrence) and drive continuous improvement. - Improve documentation and knowledge articles to improve 1-to-many resources and provide proactive support. - Mentor and coach other support engineers. HOW TO BE SUCCESSFUL IN THIS ROLE - 6+ years in technical support, solutions engineering, or SRE roles in deeply technical B2B environments (e.g., observability, infrastructure, data platforms). - Expert troubleshooting skills across APIs, SDKs, distributed systems, and cloud-native stacks. - Programming experience with Python. Bonus if you have TypeScript experience. - Hands-on knowledge of Kubernetes and Docker - Comfort working with logs, traces, metrics in Datadog, and 3rd-party integrations (e.g., OpenTelemetry, LLM providers). - Experience supporting enterprise customers and collaborating with engineering on complex escalations. - A bias for clarity and continuous improvement: you write succinct, helpful, and accurate responses and build a foundation for case deflection. - High ownership — want to do what’s best for the customer and the company and are relentlessly results oriented Location: Remote COMPENSATION - Annual salary range: $130,000 - $195,000 USD + equity Compensation Philosophy: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations. BENEFITS Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.

Sardine is looking for a Support Engineer to troubleshoot customer issues, provide technical support, and improve support documentation and tools.

========= Key Responsibilities Monitor the efficiency of ticket handling, ensuring timely responses and proper follow-up. Review the technical accuracy and quality of support tickets to ensure compliance with internal standards.

Компания: e-commerce и партнерский маркетинг Формат: remote Уровень ЗП: $830-930 Занятость: — 🖥 Формат Удалённая 🕹 Работодатель e-commerce и партнерский маркетинг 🕹 Список обязанностей: Настройка и поддержка проектов (Affiliate marketing); Обработка задач и запросов от клиентов и сотрудников;

— Работа с обращениями пользователей (на старте); — Управление Support-командой и контроль качества;

Задачи: — поддержка БИТ.IIoT Требования: — стажер (начальный уровень) Условия: — полный рабочий день — возможна удалённая работа Компания «Первый Бит» ищет специалиста на вакансию «Инженер-программист (стажер, поддержка БИТ.IIoT)» в Воронеже.

принимать и обрабатывать входящие заявки; консультировать пользователей по рабочим вопросам;

Оказывать техническую и консультационную поддержку клиентам по телефону. Совершать исходящие звонки для уточнения деталей и проработки заявок.

Отвечать на запросы клиентов (звонки, мессенджеры, 50+ задач в день - не соскучишься!). Устранять сбои и помогать ресторанам работать бесперебойно (с ПО iiko и кассами - всему научим!).

Принимать обращения клиентов по телефону и в чатах. Разбираться в вопросах пользователей и помогать находить решение.

Задачи: — собирать повторяющиеся задачи; — работать с AI-сервисами; — проверять готовые сценарии; — помогать переносить процессы в цифровой формат. Условия: — доход от 85 000 ₽; — полностью удалённо; — обучение инструментам внутри проекта. Дополнительно: — не обязательно уметь программировать для работы с автоматизацией; — навыки работы с ИИ становятся всё более востребованными в 2026 году.

Задачи: — Общение с пользователями в чате: быстро отвечать на обращения, разбираться в проблемах и понятно объяснять следующие шаги. — Проверка статусов платежей в админ-панели и помощь пользователям в понимании ситуации с их переводом. — Фиксация багов для команды разработки с подробным описанием действий пользователя, фактического и ожидаемого результата, приложением ID перевода и скриншотов. — Общение может проходить на разных языках с помощью переводчика, основной рабочий язык — русский. Требования: — Грамотное письменное владение русским языком и уверенный английский (B2). — Для общения на других языках достаточно уметь пользоваться нейросетями или переводчиками. — Опыт работы в чат-поддержке будет плюсом, особенно в финтехе или мобильных приложениях. — Внимательность к деталям и спокойная работа с суммами, ID переводов и статусами платежей. Условия: — Полностью удалённая работа. — Поддержка пользователей в чате. — Основной поток обращений с 06:00 до 22:00 CET. — Загрузка около 8 часов в день. — График 2/2, 5/2, смены — возможны разные форматы. — Оплата 800-1000 USD в месяц. Как измеряем результат: — Скорость закрытия вопроса пользователя — от первого сообщения до решения. — Положительные отзывы на Trustpilot, App Store или Google Play, отмечающие поддержку.

We are onboarding an associate to manage daily order desks, direct messaging, and buyer assistance for our direct-to-consumer store. - Flawless Written Communication: Top-tier English, precise grammar, and a courteous, professional desk manner.

Location: Europe (+/- 3 hours) Workplace: Remote 👋 A LITTLE ABOUT US We’re building the best platform for authoring, publishing, and maintaining world-class docs. Close to 40,000 sign-ups per month, over 100k Monthly Active Users, used by 2M+ people and thousands of teams like Zoom, FedEx, Nvidia, Snyk, and Google. We’re profitable, backed by P9 Capital, Notion Capital, and Fly VC, and our amazing team is spread across 15 countries in North America, Europe, and Asia. 👩‍💻THE ROLE We see Support at GitBook as a key function to strengthen customer trust. Every conversation is a chance to shape the product and make our support model more scalable. As a Technical Support Specialist, you’ll help technical teams document and share what they know with GitBook. You’ll answer product questions and troubleshoot issues with custom domains, integrations, APIs, SSO/SAML and bugs. You’ll use your knowledge of Git and DNS, and your ability to read logs across platforms to track down problems. You’ll keep first-response time, resolution time, and CSAT on track and share recurring feedback with Product and Engineering to improve GitBook. You'll turn what you learn into insight that shapes our roadmap, reduces friction and helps customers succeed long-term. 🫶YOU WILL BE VALUED FOR - Technical foundations: You know Git, GitHub/GitLab, SAML SSO, DNS and web fundamentals such as caching and redirects. - Developer fluency: You’re comfortable reviewing code, testing APIs and understanding OpenAPI specifications to support customers using our Integrations Platform. - AI forward thinking: You’re familiar with AI and LLM tools (including MCP) and keep up with new developments. You bring ideas for automation, self-service and smarter workflows. - Customer empathy and clear communication: You listen carefully and explain complex issues simply both in writing and conversation with a friendly tone. - Prioritization under pressure: You keep a busy queue moving with quick thoughtful replies while investigating deeper issues. You know when to switch focus or escalate. - Systems thinking: You don't just solve tickets. You ask why they happened and how to prevent the next hundred. - Remote collaboration: You troubleshoot with teammates, share what you learn and know when to work async or jump on a call. - Autonomy and adaptability: You take ownership, try things, ask for help when needed and learn as the product and team evolve. - Market curiosity: You follow how technology, AI, documentation and developer tools are changing and where GitBook fits. You dig into customer problems and bring ideas back to the team to improve our product, processes and customer experience. 🙌 WHAT WILL YOU BE DOING - Solving high-impact technical problems: Triage, troubleshoot and debug customer problems, knowing what needs urgent escalation and what belongs in a bug report or roadmap discussion. Document complex issues with reproduction steps and relevant logs and work with Engineering to resolve them. - Supporting customers: Help customers through our Helpdesk, Slack or Teams with everything from Authenticated Access and SAML SSO to monorepos and redirects. Ask follow-up questions to understand what they’re trying to achieve, help them get more from GitBook and build relationships where they feel comfortable sharing honest feedback. - Turning support into product insight: Spot recurring bugs, friction points and feature requests. Quantify their impact, suggest workarounds and bring clear, evidence-based recommendations to Product, Engineering and Design. - Shaping how we work: Help our small team improve how we prioritize, triage and automate support. You’ll work with evolving processes rather than a fixed playbook, take initiative with limited guidance and speak up with ideas and concerns. ✨ WHAT'S NEXT? Here's what our process will look like: - A screening interview with our People Team - 30 minutes - Interview with Support team member (technical interview) - 45 minutes - Technical Exercise - Meeting Hiring Manager + Support Team - 45-60 minutes - Meeting our CEO - 30 minutes - Offer *This process is not set in stone, we might add steps to the process as we go along, like a work sample. We will make sure to keep you posted! 👥 Join GitBook at a pivotal time as we evolve our product and team. This is a chance to shape our product, craft, and culture https://www.gitbook.com/about#open-roles.