Задачи:
— Отвечать на живые чаты и электронные письма клиентов своевременно, при этом около 90% работы приходится на живой чат с очередью.
— Помогать клиентам решать вопросы и проблемы с их аккаунтом, оплатой, доменом и другими транзакционными запросами.
— Самостоятельно достигать целей по качеству, продуктивности и удовлетворенности клиентов в работе с электронной почтой и живым чатом.
— Быть в курсе новых функций и улучшений продукта.
— Выявлять отдельные клиентские случаи и эскалировать важные проблемы.
Требования:
— Готовность работать 40 часов в неделю, включая выходные и праздники.
— Опыт работы с клиентами не менее 1 года в аналогичной роли (розничная торговля, гостиничный бизнес, онлайн-поддержка).
— Отличные навыки письменного общения и умение замечать ошибки в орфографии и грамматике.
— Умение анализировать разговоры, выявлять причины и согласовывать конечные цели.
— Способность приоритизировать конкурирующие запросы.
— Знакомство с платформой Squarespace.
— Надежный Wi-Fi и личное рабочее место без отвлекающих факторов.
— Наличие домашнего офиса и проживание в одном из следующих штатов США: Делавэр, Флорида, Джорджия, Канзас, Мичиган, Миссури, Огайо, Орегон, Теннесси, Юта.
Условия:
— Обязательное виртуальное обучение с 28 сентября по 9 октября.
— Медицинские планы с возможностью 100% покрытия премий, включая медицинское, стоматологическое и офтальмологическое страхование.
— Дополнительное страхование жизни и от несчастных случаев.
— Счет сбережений на здоровье с финансированием от Squarespace.
— Льготы по вопросам фертильности и усыновления.
— Подписка на приложение для медитации Headspace.
— Глобальная программа поддержки сотрудников.
— Пенсионные льготы с участием работодателя.
— Гибкий оплачиваемый отпуск.
— 12 недель оплачиваемого отпуска по уходу за ребенком и семьей.
— Ежемесячный удаленный стажировочный бонус $100.
— Возмещение расходов на образование.
— Совпадение пожертвований сотрудников в общественные организации.
— 7 глобальных групп ресурсов сотрудников (ERG).
Оплата: $18.50 в час, ставка может варьироваться в зависимости от навыков, опыта и местоположения, возможна оплата сверхурочных.
Задачи:
— коммуницировать с пользователями, без звонков;
— создавать короткие текстовки для отправки пользователям;
— взаимодействовать с куратором команды (обучение, сдача отчета и т.д.).
Требования:
— свободные часы работы (от 5 часов подряд в день минимум);
— грамотная письменная речь.
Условия:
— работа из дома;
— график, который удобен для тебя;
— помощь менеджера на всех этапах обучения;
— доход формируется на основе результатов и со временем растёт вместе с вашим опытом и эффективностью.
Location: Remote: United States
Workplace: Remote
At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure.
Unlike complex hyperscalers or ephemeral edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users.
Our platform is trusted by over 7 million developers worldwide and continues to grow rapidly. In February 2026, we raised an additional $100M in Series C financing, bringing our total funding to $260M, to accelerate our vision of making cloud infrastructure both powerful and intuitive—designed for the speed of modern AI development.
We’re a diverse and talented team that values craft, velocity, and user experience. If you’re excited to help shape the future of the intelligent cloud and empower developers everywhere, we’d love to hear from you.
APPLYING TO RENDER
We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team.
We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed.
Our interview process is unique to each role, and we value the candidate experience just as much as our customer experience. We hope your conversations with us reflect a thoughtful process that is illuminative, enjoyable, and respectful of your time.
ABOUT THE ROLE
We are hiring the first members of Render's Scaled Programs Customer Engineering team to help run the technical side of our scaled, digital-first customer motion. You'll support high-growth accounts without dedicated technical coverage, including our startup program cohort, through programmatic, one-to-many engagement rather than a traditional one-to-one model. The role has two halves: running scaled programs (in-app engagement, targeted outreach against expansion and churn signals, webinars) and contributing to the tools and content that power the broader Field Engineering organization (health triggers, growth and expansion opportunities based on product usage, pricing and sizing tools, POC templates, and enablement content). You'll partner closely with our Scaled Account Managers and report into Render's Field Engineering organization.
WHAT YOU'LL DO
- Partner with Scaled AMs and Field Engineering teammates to turn expansion and churn signals (bandwidth, egress, usage patterns) into plays: AM talking points, programmatic outreach, and in-app prompts.
- Operate startup program onboarding: Intercom checklists, guided flows, and activation follow-up for high-growth AI startups.
- Partner with Support Engineering to identify recurring mistakes and best practices, then turn those insights into programs and content that reduce customer friction.
- Build and improve components of our scaled-engagement toolkit: in-app programs, outbound triggers, pricing and sizing calculators (e.g., Heroku and AWS RDS migrations to Postgres), POC templates, and reusable technical enablement.
- Run scaled customer programs: webinars, Slack community touchpoints, and pattern-based outreach across account cohorts, partnered with Scaled AMs.
- Translate recurring customer questions and technical best practices into timely in-product guidance and self-service content.
- Maintain activity tracking and feature-request data hygiene so reliable customer signals flow to the rest of Field Engineering and Product.
WHAT WE'RE LOOKING FOR
- 3+ years in a customer-facing technical role: customer engineering, solutions engineering, technical support, or developer relations.
- Comfort operating a high-volume, one-to-many motion; you can independently execute clearly scoped programs and build systems and content rather than relying on 1:1 time.
- Strong fundamentals across cloud infrastructure: containers, deploys, autoscaling, networking, and CI/CD.
- Working knowledge of Postgres and common database migration patterns (Heroku, AWS RDS).
- AI fluency: you use AI tools daily in your own workflow, and you're comfortable advising customers building AI-native and LLM-powered applications.
- Strong written communication; you'll be a primary producer of docs, playbooks, and in-app content.
- Data-driven, able to prioritize work against team goals, and comfortable asking for context or support when ambiguity could affect the outcome.
NICE-TO-HAVES
- Experience with Intercom or a similar in-app engagement and messaging platform.
- Experience building internal or customer-facing tools that scale a team's impact beyond 1:1 work.
- Experience in a PLG or high-volume account environment.
- Prior experience with Heroku or other cloud migrations.
If this role excites you but you don’t meet every single requirement, we’d still love to hear from you—your unique experience might be just what we need.
BENEFITS
- 4 weeks of paid vacation.
- 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return.
- Long-term disability, life insurance, and 401K plans.
- 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well.
- Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc.
- Monthly cell phone and internet subsidy.
- Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders.
- Continuous learning benefits & related support.
This position is generally not eligible for new visa sponsorship. At Render's discretion, the business may sponsor existing visa transfers. Applicants who require sponsorship must receive business authorization.
Render is an equal-opportunity employer. We know that employing a team rich in diverse thoughts, experiences, and opinions allows our employees, product, and community to flourish. We make all employment decisions including hiring, evaluation, termination, promotional, and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
We encourage all who are interested to apply. We can't wait to hear from you!
Render — CCPA Applicant Privacy Notice https://drive.google.com/file/d/1wKr9IejoT5McFrs9I2mahQnf6AFwb3z2/view
Render — GDPR Applicant Privacy Notice https://drive.google.com/file/d/1_8jtyXQ1HdRdTdQn9sZ7n-R-zAGBmsFa/view
Задачи:
— предоставлять исключительный клиентский сервис и поддержку консультантам, клиентам и страховщикам, выступая в роли первого контактного лица;
— отвечать на ежедневные запросы клиентов, консультантов и страховщиков по телефону и электронной почте;
— активно поддерживать продление полисов и новый бизнес, обеспечивая эффективное и точное выполнение всех действий в соответствии с согласованными SLA;
— управлять повседневной работой назначенного клиентского портфеля, включая выставление счетов, учет, претензии, андеррайтинг и администрирование;
— готовить черновые отчеты для клиентов по вопросам продления и новых бизнес-запросов;
— обеспечивать выполнение работы с первого раза, поддерживая высокие стандарты точности и соответствия требованиям FCA, Consumer Duty и защите данных;
— поддерживать актуальность клиентских записей и информации в системе администрирования полисов;
— быть образцом для команды, демонстрируя сильные клиентские сервисные навыки, технические знания и профессионализм;
— поддерживать менеджера команды в делегировании задач, наставничестве, обучении новых и существующих членов команды, а также участвовать в интервью;
— брать на себя ответственность за обращения и эскалации, обеспечивая своевременное разрешение и отличные результаты;
— проактивно выявлять возможности для улучшения процессов, качества обслуживания и способов работы.
Требования:
— подтвержденный опыт работы в клиентском сервисе в финансовом секторе или страховании не менее 3 лет;
— опыт работы в области группового риска, здравоохранения или корпоративных льгот не менее 3 лет;
— сильные организационные и тайм-менеджмент навыки, способность управлять приоритетами и соблюдать сроки;
— отличные коммуникативные навыки и уверенность в общении с клиентами и страховщиками на всех уровнях;
— высокая внимательность к деталям и сильное чувство ответственности за свою работу;
— позитивный, гибкий командный игрок, который любит поддерживать других и вести примером;
— навыки работы с Microsoft Office (обязательно);
— наличие отраслевых квалификаций, таких как IF7 или GR1, является преимуществом, но не обязательно.
Условия:
— работа в приветливой и поддерживающей команде;
— возможность работать в организации, отмеченной наградой Investors in Customers Gold за выдающийся сервис;
— гибридный формат работы после адаптации в роли;
— постоянное обучение, развитие и поддержка в получении профессиональных квалификаций;
— культура компании, которая искренне заботится о вашем благополучии, развитии и карьерном росте.
Location: New York, NY (HQ); Remote (US); Denver, CO; Miami, FL
Workplace: Remote
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision.
In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day.
You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.
WHAT YOU’LL DO
- Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat.
- Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break.
- Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows.
- Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp.
- Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better.
- Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler.
WHAT YOU NEED
- You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again.
- You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement.
- You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction.
- You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code.
- You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through.
- You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon.
- You're comfortable on the phone. Many interactions start there.
- You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics.
NICE TO HAVES
- Experience building workflows or automations using AI tools, not just prompting
- Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage)
- Background in payments infrastructure (ACH, wire transfers, card networks)
- Track record of working somewhere that shipped product fast and expected CX to keep up
WHY BE A CX ASSOCIATE AT RAMP
- Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue.
- AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter.
- Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested.
- Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of.
READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX:
- How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20
- Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20
- AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai
WHAT TO KNOW BEFORE YOU APPLY
- Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Working hours span 7:00 AM–11:00 PM local time (EST/ CST/ PST), and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause.
- The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is.
- This role is a launchpad for your career at one of the fastest-growing companies in fintech.
For candidates located in NYC or SF, the pay range for this role is $60,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000.
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: Remote (Philippines); Remote (APAC); Remote (Romania); Remote (Central & South America)
Workplace: Remote
ABOUT CLIPBOARD
Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
ABOUT THE ROLE
The Collections team under Billing is responsible for collecting payments from workplaces (e.g., healthcare facilities). The Billing Representative (BR) is responsible for ensuring that the assigned workplaces pay their invoices quickly and on time. Cash is the lifeline of any company. This is a very critical role to ensure that the cash flows for the company are smooth. The BR will reach out to the workplaces through phone and email to follow up on payments, get a commitment of payment ("promise to pay"), and ensure that the workplaces honor these commitments. The BR will work with the workplaces and the respective internal teams to ensure any roadblocks in collecting the payments are removed. The role will require cross-functional collaboration with Billing Disputes, Sales, Customer Support, and other teams to achieve the desired goals.
RESPONSIBILITIES
- Monitor accounts to identify outstanding debts.
- Call and email accounts payable contacts, administrators, and others as needed to ask about their overdue payments and upcoming dues.
- Build relationships with workplaces (e.g., properly set expectations about our billing policy, explain NET & Dispute Terms, etc.).
- Identify the root cause of non-payment and resolve billing concerns.
- Report on collections updates and accounts receivable status.
- Identify critical accounts and devise SMART action plans to address issues.
REQUIREMENTS AND SKILLS
General
- Professional and clear communication (verbal and written).
- High attention to detail.
- Receptive to feedback (highly coachable).
- Preferred: experience with Google Drive suite, Slack, Salesforce, soft phone software like Amazon Connect.
Technical
- Comfortable with math and data (e.g., calculating payment plan instalments).
- Ability to build relationships with customers.
- Strong judgment in customer-facing decisions and live interactions.
- Negotiating skills.
QUALIFICATIONS
- Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively.
- No specific degree required—we care about what you can do, not just what’s on your résumé.
WHY JOIN CLIPBOARD?
- 100% Remote. Work from anywhere in the world.
- Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
- A hiring process that rewards skills, not just experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
- Opportunity to make a significant impact with our workplace customers.
SYSTEM REQUIREMENTS
To succeed in this role, you must have:
- A reliable laptop/desktop (no Chromebooks or Linux OS).
- Minimum 20 Mbps wired internet connection.
- Wired headset for clear communication.
- A quiet, distraction-free workspace.
- Stable power and internet connectivity.
HIRING PROCESS
1. Application form: This includes basic billing rep skill-based questions. Some questions result in automatic rejection, so please approach these with diligence as they assess your ability to handle real problems and client situations.
2. Case Study: Collections scenarios (identifying at-risk accounts, action plans, email writing)
3. Interview 1: Collections simulation
4. Interview 2: Collections simulation
5. Offer
You will receive an email with the next steps in the process within 2 days of your application. Please check your spam folder! If you don’t see the email, make sure it hasn’t been filtered out or blocked.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.
Задачи:
— Координировать, вовлекать и сопровождать студентов в их пути с Crimson для достижения их целей, взаимодействуя с командой стратегов, репетиторов и наставников, создающих персонализированную дорожную карту студента
— Быть основным контактным лицом для студентов и родителей, связывая их с широкой командой Crimson
— Консультировать команду по возможным дополнительным решениям для поддержки студентов
— Предоставлять глобальной команде информацию о местных культурных особенностях и требованиях
— Следить за прогрессом студентов и регулярно информировать команду
— Проактивно управлять и предвидеть проблемы, своевременно решать жалобы и эскалации
Требования:
— Опыт работы не менее 2 лет в обслуживании клиентов, управлении проектами или аналогичной роли
— Способность строить крепкие отношения с семьями через отличный сервис, высокий уровень культурной осведомленности и адаптивности
— Высокая устойчивость и способность работать в быстро меняющейся стартап-среде
— Сильные навыки решения проблем и управления различными внутренними и внешними заинтересованными сторонами
— Отличные организационные навыки, письменная и устная коммуникация
— Готовность к сотрудничеству и открытость к обратной связи
— Обязательное владение мандаринским языком, приветствуется проживание в Юго-Восточной Азии
Условия:
— Быстрорастущий стартап с гибким рабочим графиком и возможностью самостоятельно организовывать работу
— Неограниченные возможности развития и карьерного роста, 33% внутренних продвижений в прошлом году
— Индивидуальный бюджет на обучение $1000 в год
— Психолог в штате, поддержка команды через беседы и мастер-классы
— Культура обратной связи Radical Candor
— Глобальное присутствие в 28 странах с возможностью работать из офиса или удаленно
Задачи:
— Руководство и организация ежедневной работы команды поддержки (Email и Live Chat), контроль загрузки команды и своевременных ответов.
— Управление эскалациями: обработка сложных и приоритетных жалоб клиентов, оперативное их разрешение.
— Обеспечение качества и обучение: регулярный обзор тикетов, мониторинг качества ответов, предоставление обратной связи и проведение тренингов для повышения квалификации агентов.
— Управление процессами и знаниями: создание и обновление внутренних баз знаний, стандартных операционных процедур (SOP) и FAQ для клиентов.
— Прямое взаимодействие с клиентами: ответы на запросы, помощь в использовании продуктов и обучение пользователей.
— Отчетность по ключевым метрикам поддержки клиентов (CSAT, First Response Time, Resolution Rate) и предоставление аналитики заинтересованным сторонам.
Требования:
— Высшее образование в области коммуникаций, бизнеса, управления бизнесом или смежных областях.
— Опыт работы в службе поддержки клиентов не менее 3–4 лет, из них 1–2 года на руководящей или старшей позиции.
— Отличные навыки письменного и устного общения на английском и Bahasa Indonesia.
— Уверенное владение системами тикетов (Zendesk, Freshdesk, Intercom) и платформами для живого чата.
— Способность сохранять спокойствие, аналитический подход и вежливость при работе с трудными эскалациями.
— Знание метрик клиентской поддержки (CSAT, SLA, FRT) и опыт создания документации и SOP.
Условия:
— Прямой карьерный рост и профессиональное развитие под руководством IBMC.
— Работа в поддерживающей и совместной команде, поддерживающей растущую компанию на Бали.
Location: Remote (Central & South America)
Workplace: Remote
ABOUT CLIPBOARD
Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
ABOUT THE ROLE:
As an Onboarding Expert, you’ll be a key contributor to an excellent onboarding journey for new and reactivated workers on our app. You’ll guide them, cheer them on, solve blockers, and help them take their first step to making a difference.
WHAT YOU’LL BE DOING
- Make ~60 targeted outbound calls per day to Clipboard app users.
- Host ~5 pre-booked 15-minute onboarding consultations daily.
- Send follow-up emails and texts to answer questions and support worker onboarding.
- Respond to inbound messages and support tickets.
- Keep clear documentation of all interactions.
- Identify pain points and opportunities for improvement in the worker experience.
- Be the go-to guide and trusted partner helping professionals feel confident, supported, and ready to work their first shift.
WHAT MAKES YOU A GREAT FIT
- You enjoy talking to people, helping them succeed, solving challenges, and getting them excited about Clipboard.
- You’re comfortable making calls in a phone-heavy, fast-paced environment and love building rapport quickly.
- You speak and write English clearly and professionally.
- You’re organized, follow through on tasks, and don’t let things slip.
- You’re curious, resourceful, and always looking for the root cause of a problem.
- You’re quick with tools and not afraid to learn new systems.
- You’re observant, recognize pain points and opportunities, and aren't afraid to step in and lead the charge on improvements.
- Able to work weekdays in US Eastern Time.
Experience in inside sales, client onboarding, customer support, or healthcare recruiting is a plus - but not required. If you’re a quick learner with great communication skills, we want to hear from you.
WHAT THIS ROLE IS NOT
- Not cold calling - you’ll only speak with professionals who have accounts on the app.
- Not technical support - you’ll guide workers but escalate deeper tech issues.
- Not repetitive - every conversation is unique, and you’ll need to think on your feet.
WHY JOIN CLIPBOARD
- 100% Remote
- Mission-driven work that improves lives
- Supportive, collaborative international team
- Career growth in a fast-moving tech company
SYSTEM REQUIREMENTS
To succeed in this role, you must have:
- A reliable laptop/desktop (no Chromebooks or Linux OS).
- Minimum 20 Mbps wired internet connection.
- Wired headset for clear communication.
- A quiet, distraction-free workspace.
- Stable power and internet connectivity.
READY TO EMPOWER HEALTHCARE PROFESSIONALS FROM DAY ONE?
Start your journey with Clipboard - fill out the form below, and let’s make an impact together.
Want to know more? Please feel free to check out our Remote Work Guidelines https://docs.google.com/document/d/1pXZ4uonkoH5__h1I3s25HJWaGFI-15yszP-i4I75bUM/edit?usp=sharing.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.
Location: Remote (Canada, UK, EU)
Workplace: Remote
ABOUT CLIPBOARD
Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
ABOUT THE ROLE:
As an Onboarding Expert, you’ll be a key contributor to an excellent onboarding journey for new and reactivated workers on our app. You’ll guide them, cheer them on, solve blockers, and help them take their first step to making a difference.
WHAT YOU’LL BE DOING
- Make ~60 targeted outbound calls per day to Clipboard app users.
- Host ~5 pre-booked 15-minute onboarding consultations daily.
- Send follow-up emails and texts to answer questions and support worker onboarding.
- Respond to inbound messages and support tickets.
- Keep clear documentation of all interactions.
- Identify pain points and opportunities for improvement in the worker experience.
- Be the go-to guide and trusted partner helping professionals feel confident, supported, and ready to work their first shift.
WHAT MAKES YOU A GREAT FIT
- You enjoy talking to people, helping them succeed, solving challenges, and getting them excited about Clipboard.
- You’re comfortable making calls in a phone-heavy, fast-paced environment and love building rapport quickly.
- You speak and write English clearly and professionally.
- You’re organized, follow through on tasks, and don’t let things slip.
- You’re curious, resourceful, and always looking for the root cause of a problem.
- You’re quick with tools and not afraid to learn new systems.
- You’re observant, recognize pain points and opportunities, and aren't afraid to step in and lead the charge on improvements.
- Able to work weekdays in US Eastern Time.
Experience in inside sales, client onboarding, customer support, or healthcare recruiting is a plus - but not required. If you’re a quick learner with great communication skills, we want to hear from you.
WHAT THIS ROLE IS NOT
- Not cold calling - you’ll only speak with professionals who have accounts on the app.
- Not technical support - you’ll guide workers but escalate deeper tech issues.
- Not repetitive - every conversation is unique, and you’ll need to think on your feet.
WHY JOIN CLIPBOARD
- 100% Remote
- Mission-driven work that improves lives
- Supportive, collaborative international team
- Career growth in a fast-moving tech company
SYSTEM REQUIREMENTS
To succeed in this role, you must have:
- A reliable laptop/desktop (no Chromebooks or Linux OS).
- Minimum 20 Mbps wired internet connection.
- Wired headset for clear communication.
- A quiet, distraction-free workspace.
- Stable power and internet connectivity.
READY TO EMPOWER HEALTHCARE PROFESSIONALS FROM DAY ONE?
Start your journey with Clipboard - fill out the form below, and let’s make an impact together.
Want to know more? Please feel free to check out our Remote Work Guidelines https://docs.google.com/document/d/1pXZ4uonkoH5__h1I3s25HJWaGFI-15yszP-i4I75bUM/edit?usp=sharing.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.
Обзор позиции и продукта:
Команда развивает инновационные решения, которые делают работу с криптовалютой более прозрачной, доступной и удобной для пользователей по всему миру. Сейчас ищем специалиста, который поможет клиентам ориентироваться в мире цифровых активов и обеспечит высокий уровень сервиса в финансовом продукте.
Требования:
• 2+ года опыта в Customer Support (FinTech / Payments / Crypto);
• Понимание принципов работы криптовалют и non-custodial кошельков;
• English B2+ (вся коммуникация письменная);
• Белорусский / Украинский и Русский — native или bilingual;
• Сильные аналитические навыки и внимание к деталям;
• Клиентоориентированность и ответственность.
Условия:
• Полностью удалённая работа (EU);
• Гибкий график;
• Работа в быстрорастущем crypto / fintech сегменте;
• Текстовая коммуникация (без звонков);
• Взаимодействие с международной командой (Compliance, QA, Dev);
• Возможность профессионального роста в blockchain-индустрии;
• Культура регулярного фидбэка и развития.
Задачи:
— Расследовать технические и функциональные инциденты, поступающие от клиентов и внутренних продуктовых команд;
— Плотно взаимодействовать с разработчиками и внешними провайдерами для оперативного решения задач;
— Создавать, поддерживать и актуализировать внутреннюю техническую документацию.
Требования:
— Опыт работы в сфере технической поддержки брокеров или FinTech-компаний от 4 лет;
— Отличные знания торговых платформ MT4 / MT5 (на уровне Manager / Admin), сопутствующих плагинов и шлюзов;
— Четкое понимание принципов работы мостов ликвидности (oneZero, PrimeXM, Centroid);
— Уверенное владение SQL (анализ данных, написание и оптимизация сложных запросов);
— Свободный уровень владения английским языком;
— Активное и эффективное использование инструментов искусственного интеллекта в ежедневной работе для повышения производительности.
Будет плюсом:
— Практический опыт работы с API;
— Знание протокола FIX;
— Навыки написания скриптов автоматизации.
Условия:
— Конкурентный уровень заработной платы и прозрачный карьерный рост;
— Полный релокационный пакет: оплата авиабилетов, оформление рабочих виз, трансфер и подъемный релокационный бонус;
— Медицинское страхование сотрудника и частичная компенсация занятий спортом;
— Современный комфортный офис: свежие фрукты каждый день, пицца по средам, снэки по пятницам;
— Бесплатные курсы греческого языка внутри компании;
— Социальные бонусы: выплаты на дни рождения и в честь рождения детей.
Location: Remote, Australia, APAC
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the role
Customer support is on the very front-lines of assisting our dbt Cloud customers and we are looking for a Manager of our Customer Solutions Engineering team who will be the first line of defense for our Enterprise customers. The person will play a pivotal role in impacting dbt Cloud's usage and increase retention by helping users quickly adopt dbt Cloud within their organizations.
What You'll Do
Lead and develop a team of Customer Solutions Engineers across the APJ regions, ensuring high-quality technical support for enterprise customers.
Strategize and implement support processes to enhance support operations, facilitating smooth and efficient issue resolution.
Foster a culture of continuous learning and professional growth within your team, ensuring they are equipped to support the evolving landscape of dbt Cloud and the modern data stack.
Collaborate with cross-functional teams to enhance customer satisfaction, drive product adoption, and ensure a seamless customer experience.
Monitor and analyze team performance, providing regular feedback and coaching to improve efficiency and effectiveness.
Advocate for customers within the organization, ensuring their needs and feedback influence product development and innovation.
Lead by example, offering hands-on support and guidance to both customers and team members, driving towards excellence in every interaction.
Skills We're Looking For
Extensive experience in technical support or engineering, preferably with enterprise-level customers in a SaaS environment.
A proven track record of building and leading high-performing technical support or engineering teams.
Exceptional problem-solving skills, with a capacity to handle complex technical issues and provide effective solutions.
Excellent communication and interpersonal skills, capable of navigating diverse cultural and regional nuances within a global team.
Adeptness at project and program management, with a keen ability to organize, prioritize, and manage cross-functional projects.
Experience with analytics engineering tools and processes.
Familiarity with SQL, including the ability to read, interpret, and write queries.
A proven background in collaborating with engineering and product teams to build scalable solutions for bug triage and investigation, quantitative product feedback, and communicating “the voice of the customer”.
#LI-REMOTE
#LI-SA1
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Задачи:
— Помогать клиентам на стыке традиционных платежей и Blockchain.
Требования:
— Опыт в Fintech / Payments / Crypto от 2-х лет.
— Четкое понимание работы платежных шлюзов и некастодиальных кошельков.
— Уверенный английский язык уровня B2+.
— Готовность к сменному графику работы (наличие ночных смен).
Условия:
— 100% удаленный формат работы из любой точки мира.
— Реальное влияние на продукт и улучшение пользовательского опыта.
— Быстрый карьерный рост в сильной международной команде.
Location: Remote (Non-U.S.)
Workplace: Remote
ABOUT CLIPBOARD
Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
OVERVIEW
📍 Remote Global - Non U.S.
Ready to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 400,000+ professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.
We’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub https://www.notion.so/Operations-35e8643321f4810aad86cd2f699f1d8c.
WHAT YOU’LL DO
- Deliver fast, accurate, and empathetic support across chat, voice, and email
- Resolve shift, payment, onboarding, and platform-related issues in real time
- Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
- Troubleshoot issues independently, applying sound judgment before escalating
- Personalize communication while maintaining a confident, professional, and helpful tone
- Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience
- Guide new professionals through onboarding and help them quickly build confidence using the platform
- Uphold our values https://www.notion.so/Our-Values-35e8643321f4816795c3f34945762a52 such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
WHO WE’RE LOOKING FOR
- Fluent, professional-level English communication skills, both written and verbal
- Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally
- Comfortable learning new tools, systems, and workflows quickly
- Thrives in fast-paced, high-ownership environments where priorities can shift quickly
- Proactive problem-solver who takes initiative without waiting for direction
- Strong attention to detail and ability to stay composed under pressure
- Collaborative teammate who communicates clearly and contributes positively to team performance
- Comfortable working across chat, voice, and email channels
HIRING PROCESS
- Application Review + Skills Assessment
- Case Study
- First Round Interview (Role Play and Case Discussion)
- Interview with Head of Worker Support
Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.
Требования:
- Грамотная письменная речь
- Коммуникабельность и умение работать с клиентами
- Ответственность и внимательность к деталям
- Готовность к обучению и развитию
Обязанности:
- Обработка входящих обращений клиентов
- Консультирование по продуктам компании
- Помощь пользователям в решении вопросов
- Поддержание высокого уровня клиентского сервиса
Условия:
- Полностью удалённый формат работы
- Гибкий график, обучение за счёт компании
- Поддержка наставника на этапе адаптации
- Возможности карьерного роста
Требования:
- опыт работы в IT, call-center, support
- опыт работы с компьютером на уровне «продвинутый пользователь»
- усидчивость, внимательность
- аналитический склад ума
- активный интернет-пользователь
- готовность работать в выходные и праздничные дни
- готовность к работе с большим объёмом информации
Обязанности:
- обработка жалоб пользователей по правилам модерации
Условия:
- оформление по договору ГПХ
- удаленная работа
- сменный график 5/2 с плавающими выходными
- почасовая оплата труда
- работа в профессиональной команде проекта
Location: Remote (Philippines)
Workplace: Remote
ABOUT CLIPBOARD
Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
OVERVIEW
📍 Fully Remote - Philippines & Other APAC Regions
Ready to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 400,000+ professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.
We’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub https://www.notion.so/Operations-35e8643321f4810aad86cd2f699f1d8c.
WHAT YOU’LL DO
- Deliver fast, accurate, and empathetic support across chat, voice, and email
- Resolve shift, payment, onboarding, and platform-related issues in real time
- Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
- Troubleshoot issues independently, applying sound judgment before escalating
- Personalize communication while maintaining a confident, professional, and helpful tone
- Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience
- Guide new professionals through onboarding and help them quickly build confidence using the platform
- Uphold our values https://www.notion.so/Our-Values-35e8643321f4816795c3f34945762a52 such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
WHO WE’RE LOOKING FOR
- Fluent, professional-level English communication skills, both written and verbal
- Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally
- Comfortable learning new tools, systems, and workflows quickly
- Thrives in fast-paced, high-ownership environments where priorities can shift quickly
- Proactive problem-solver who takes initiative without waiting for direction
- Strong attention to detail and ability to stay composed under pressure
- Collaborative teammate who communicates clearly and contributes positively to team performance
- Comfortable working across chat, voice, and email channels
HIRING PROCESS
- Application Review + Skills Assessment
- Case Study
- First Round Interview (Role Play and Case Discussion)
- Interview with Head of Worker Support
Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.
УдалённоRemote: United States
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
УдалённоNew York, NY (HQ); Remote (US); Denver, CO; Miami, FL; Working hours span 7:00 AM–11:00 PM local time (EST/ CST/ PST), and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat); Relocation expense coverage to NYC or SF (if needed)
УдалённоOpen to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively; Remote (APAC)
