Поддержка клиентов вакансии - удалённо

Location: Remote (Africa, Central & South America, the Caribbean) Workplace: Remote ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. OVERVIEW  📍 Remote - Africa | South America | The Caribbean Ready to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 400,000+ professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment. We’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub https://www.notion.so/Operations-35e8643321f4810aad86cd2f699f1d8c.   WHAT YOU’LL DO - Deliver fast, accurate, and empathetic support across chat, voice, and email - Resolve shift, payment, onboarding, and platform-related issues in real time - Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation - Troubleshoot issues independently, applying sound judgment before escalating - Personalize communication while maintaining a confident, professional, and helpful tone - Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience - Guide new professionals through onboarding and help them quickly build confidence using the platform - Uphold our values https://www.notion.so/Our-Values-35e8643321f4816795c3f34945762a52 such as unreasonably fast, ownership, and uncomfortably high standards in every interaction   WHO WE’RE LOOKING FOR - Fluent, professional-level English communication skills, both written and verbal - Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally - Comfortable learning new tools, systems, and workflows quickly - Thrives in fast-paced, high-ownership environments where priorities can shift quickly - Proactive problem-solver who takes initiative without waiting for direction - Strong attention to detail and ability to stay composed under pressure - Collaborative teammate who communicates clearly and contributes positively to team performance - Comfortable working across chat, voice, and email channels   HIRING PROCESS - Application Review + Skills Assessment - Case Study - First Round Interview (Role Play and Case Discussion) - Interview with Head of Worker Support   Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs. Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.

Location: Remote (Canada, UK, EU) Workplace: Remote ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. OVERVIEW 📍 Remote - Europe and Canada Ready to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 400,000+ professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment. We’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub https://www.notion.so/Operations-35e8643321f4810aad86cd2f699f1d8c. WHAT YOU’LL DO - Deliver fast, accurate, and empathetic support across chat, voice, and email - Resolve shift, payment, onboarding, and platform-related issues in real time - Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation - Troubleshoot issues independently, applying sound judgment before escalating - Personalize communication while maintaining a confident, professional, and helpful tone - Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience - Guide new professionals through onboarding and help them quickly build confidence using the platform - Uphold our values https://www.notion.so/Our-Values-35e8643321f4816795c3f34945762a52 such as unreasonably fast, ownership, and uncomfortably high standards in every interaction WHO WE’RE LOOKING FOR - Fluent, professional-level English communication skills, both written and verbal - Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally - Comfortable learning new tools, systems, and workflows quickly - Thrives in fast-paced, high-ownership environments where priorities can shift quickly - Proactive problem-solver who takes initiative without waiting for direction - Strong attention to detail and ability to stay composed under pressure - Collaborative teammate who communicates clearly and contributes positively to team performance - Comfortable working across chat, voice, and email channels   HIRING PROCESS - Application Review + Skills Assessment - Case Study - First Round Interview (Role Play and Case Discussion) - Interview with Head of Worker Support Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs. Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.

Location: Remote (APAC); Remote (Philippines) Workplace: Remote ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. OVERVIEW Our Operations team is hiring an Onboarding Documents Associate to support and maintain the quality of our onboarding processes for healthcare professionals joining our platform. This is a detail-oriented individual contributor role focused on reviewing and validating onboarding documentation. You’ll play a key role in ensuring professionals can get to work quickly while meeting compliance standards across facilities and regulatory requirements. You’ll work closely with cross-functional teams to execute against defined workflows, manage document queues, and improve internal processes, ensuring our onboarding systems remain accurate, efficient, and scalable. WHAT YOU’LL DO - Review and validate onboarding documents submitted by professionals, ensuring accuracy, completeness, and compliance with facility, local, state, and federal guidelines - Monitor and manage queues for document submissions, backlogs, and expirations during assigned shifts, acting on real-time prioritization - Own and execute daily tasks including document status updates, document mapping, resolving unread submissions, and supporting special projects - Contribute to ongoing improvements by reviewing internal policies and recommending updates that enhance clarity and efficiency - Collaborate with cross-functional teams to resolve document-related inquiries and improve internal workflows - Communicate clearly via Slack and other internal tools to ensure alignment and resolution of issues - Stay informed on evolving documentation standards and product updates to ensure consistent, accurate decision-making - Meet targets for document review time, accuracy, and throughput, contributing to both individual and team performance goals WHAT WE’RE LOOKING FOR Detail Orientation – You have a sharp eye for detail and can identify inconsistencies or missing information quickly and accurately. Decision Making – You’re confident making timely decisions, even in ambiguous situations, while maintaining high standards for accuracy and compliance. Organization & Execution – You manage multiple tasks and queues effectively, maintaining consistency and reliability in a fast-paced environment. Communication – You communicate clearly and concisely, especially when explaining decisions or collaborating across teams. Ownership Mindset – You take responsibility for your work, follow through on tasks, and contribute to improving processes over time. NICE TO HAVE - Prior experience in document verification, credentialing, compliance operations, administrative support, or customer service - Familiarity with U.S. healthcare documentation (e.g., licenses, certifications, immunization records) - Experience with QA or quality-focused roles - Familiarity with tools like Slack, Zendesk, Google Sheets, and task management platforms HIRING PROCESS - Application - Assessment (sent via email within 1–2 days; please check your spam folder) - Interview with a member of our recruiting team - Final interviews and offer TECHNICAL & WORKSPACE REQUIREMENTS Candidates are expected to have: - Residence within the Asia-Pacific (APAC) region. - A wired internet connection with a minimum download speed of 15 Mbps. - A computer meeting the following minimum specifications: - Intel Core i5 (8th Generation or newer) - AMD Ryzen 5 (2000 Series or newer) - Apple M1 or newer - Minimum 12 GB RAM (16 GB recommended) - A quiet and professional home workspace. - A noise-canceling headset. - Reliable internet connectivity and backup power or internet whenever possible. IMPORTANT - This role requires the completion of an assessment built from synthetic (not real-world) data. Please check your inbox and spam folder regularly: you will get the email within 1–2 days after applying. - Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs. - Each candidate's compensation offer will be based on multiple factors including, but not limited to, relevant education, qualifications, certifications, experience, and geographic location. - Do not take interviews via a mobile phone. Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.

О ПРОЕКТЕ Международный Web3-сервис, объединяющий предложения ведущих криптообменников. Мы поддерживаем тысячи токенов и обеспечиваем пользователям лучшие курсы на рынке. Ищем ответственного специалиста для ведения письменной коммуникации с клиентами и партнерами по всему миру. ОСНОВНЫЕ ЗАДАЧИ — Ведение деловой переписки с пользователями и партнерами на английском языке (без звонков). — Обработка входящих запросов и отзывов с соблюдением стандартов сервиса. — Оперативная передача критически важной информации смежным командам. — Работа с возражениями и обеспечение высокого уровня удовлетворенности клиентов. ТРЕБОВАНИЯ К КАНДИДАТУ — Владение письменным английским языком на уровне не ниже B2. — Навыки ведения вежливой и структурированной деловой переписки. — Высокая концентрация внимания, ответственность и стрессоустойчивость. — Проживание за пределами территории РФ и РБ. БУДЕТ ПРЕИМУЩЕСТВОМ — Опыт работы в поддержке от 1 года (рассматриваем и кандидатов без опыта). — Базовое понимание рынка криптовалют и принципов работы Web3. — Опыт работы с инструментами: Freshchat, Zendesk, Slack, Telegram. УСЛОВИЯ РАБОТЫ — Удаленный формат с фиксированным ночным графиком (2/2). — Оплачиваемая стажировка (2 недели) для быстрого погружения в продукт. — Стабильные выплаты дважды в месяц + бонусная система по результатам. — Оплачиваемый отпуск 14 календарных дней. ЭТАПЫ ОТБОРА 1. Скрининг-интервью с рекрутером и Team Lead. 2. Тестовое задание.

О ПРОЕКТЕ Utorg — международная финтех-платформа, интегрирующая традиционные финансы с блокчейн-технологиями. Мы ищем специалиста поддержки, который станет точкой контакта для наших пользователей, будет глубоко разбираться в платежных потоках и активно взаимодействовать с продуктовой и технической командами. Задачи: — Полный цикл обработки запросов пользователей (email, чат, тикет-система). — Оперативное решение вопросов, связанных с платежами: статусы транзакций, траблшутинг и работа с аккаунтами. — Консультирование клиентов по платежным процессам и функционалу платформы. — Исследование сложных технических кейсов совместно с разработчиками и тестировщиками. — Сбор обратной связи от пользователей для улучшения продукта и бизнес-процессов. — Ведение базы знаний (FAQ) и документации в CRM-системе. Требования: — Свободное владение русским и английским (от B2+) языками (письменно и устно). — Глубокое понимание платежных процессов, работы шлюзов и основ финансового комплаенса. — Опыт работы в поддержке (Fintech, Crypto, Digital Payments — как преимущество). — Навыки структурированного решения проблем и способность сохранять спокойствие в условиях высокой нагрузки. — Умение работать автономно в распределенной международной команде. Условия: — Полностью удаленный формат работы из любой точки мира. — Прозрачная система обратной связи и регулярные 1:1 сессии. — Доступ к ресурсам для обучения и экспертной поддержке внутри команды. — Реальные возможности для карьерного роста внутри быстрорастущего финтеха.

О ПРОЕКТЕ Crypto Bot — один из ключевых сервисов в экосистеме TON. Мы ищем проактивного специалиста поддержки, который готов стать голосом продукта, помогать тысячам пользователей и оперативно решать задачи в динамичной крипто-среде. ВАШИ КЛЮЧЕВЫЕ ЗАДАЧИ — Inquiries: Четкая, вежливая и эффективная обработка запросов пользователей в CRM. — Problem Solving: Самостоятельное решение кейсов или грамотная эскалация на техлидов и продукт. — Insights: Поиск паттернов в проблемах юзеров и предложения по улучшению продукта. — Knowledge Base: Участие в создании инструкций, регламентов и базы знаний для команды. — Compliance: Мониторинг и передача информации о подозрительной активности в отдел безопасности. — Growth: Постоянное изучение новых фич платформы и помощь в онбординге новичков. ЧТО МЫ ЖДЕМ ОТ ВАС — Language: Свободный русский язык (Fluent). — Experience: От 1 года в поддержке (Crypto, Fintech или E-commerce — большой плюс). — Performance: Способность качественно обрабатывать до 150 тикетов в день. — Soft Skills: Стрессоустойчивость, честность и умение сохранять спокойствие в диалоге с «трудными» пользователями. — Attention to Detail: Внимательность к деталям и отличные навыки письменной речи. ПОЧЕМУ ЭТО КРУТО? — Работа в одном из самых узнаваемых продуктов на базе TON. — Высокая планка дохода и прозрачные процессы. — Полностью удаленный формат и работа в профессиональной Web3-команде.

О ПРОДУКТЕ Крипто-финтех проект, позволяющий клиентам использовать цифровые активы в качестве обеспечения для трат по картам без прямой продажи крипты. Мы работаем с премиальным сегментом (HNW клиенты) и ищем двух специалистов для расширения команды поддержки. ВАШИ КЛЮЧЕВЫЕ ЗАДАЧИ — Chat Support: Оперативная поддержка и консультирование VIP-клиентов в чатах. — Operations: Помощь пользователям с проведением транзакций и статусными платежами. — Collaboration: Взаимодействие с технической и финансовой командами для решения сложных кейсов. — Knowledge Base: Наполнение и актуализация FAQ и внутренних инструкций. ЧТО МЫ ЖДЕМ ОТ ВАС — Languages: Свободный английский (B2–C1) — обязательны как письменный, так и устный навыки. — Domain: Базовое понимание крипто-инфраструктуры (кошельки, сети, биржи). — Experience: Опыт работы в клиентской поддержке будет весомым преимуществом. — Reliability: Готовность работать в графике 5/2 (8 часов) с перекрытием американских часовых поясов. ЧТО МЫ ПРЕДЛАГАЕМ — Работа в компактной международной команде (~40 человек). — Официальное оформление и стабильные выплаты в стейблкоинах. — Оплачиваемый отпуск 2–3 недели в год. — Полноценный онбординг (1–2 недели) для быстрого погружения в продукт.

Location: Remote (Canada, UK, EU) Workplace: Remote ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. ABOUT THE ROLE Working with Workplace customers (B2B) means being at the front line in our efforts to support healthcare facilities in delivering better care. The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action. Clipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents). This role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required. SUCCESS FACTORS - Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems. - Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role. - Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers. - High Accountability – We value people who hold themselves to high standards and consistently deliver results. Responsibilities - You will engage with our Workplace customers over both voice and email correspondence. - Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time - Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation - Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary - Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations. - Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively - Uphold our values https://www.clipboardhealth.com/careers such as unreasonably fast, ownership, and uncomfortably high standards in every interaction Why Join Clipboard? - 100% Remote – Always. Work from anywhere in the world. - Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth. - A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials. - Opportunity to make a significant impact with our workplace customers Hiring Process 1. Application 2. Case Study 3. Interview with Hiring Manager 4. Executive Interview 5. Offer Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.

Location: Remote (South Africa) Workplace: Remote ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. ABOUT THE ROLE Working with Workplace customers (B2B) means being at the front line in our efforts to support healthcare facilities in delivering better care. The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action. Clipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents). This role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required. SUCCESS FACTORS - Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems. - Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role. - Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers. - High Accountability – We value people who hold themselves to high standards and consistently deliver results. Responsibilities - You will engage with our Workplace customers over both voice and email correspondence. - Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time - Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation - Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary - Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations. - Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively - Uphold our values https://www.clipboardhealth.com/careers such as unreasonably fast, ownership, and uncomfortably high standards in every interaction Why Join Clipboard? - 100% Remote – Always. Work from anywhere in the world. - Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth. - A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials. - Opportunity to make a significant impact with our workplace customers Hiring Process 1. Application 2. Case Study 3. Interview with Hiring Manager 4. Executive Interview 5. Offer Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.

Location: Remote (Jamaica) Workplace: Remote ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. ABOUT THE ROLE Working with Workplace customers (B2B) means being at the front line in our efforts to support healthcare facilities in delivering better care. The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action. Clipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents). This role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required. SUCCESS FACTORS - Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems. - Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role. - Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers. - High Accountability – We value people who hold themselves to high standards and consistently deliver results. Responsibilities - You will engage with our Workplace customers over both voice and email correspondence. - Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time - Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation - Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary - Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations. - Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively - Uphold our values https://www.clipboardhealth.com/careers such as unreasonably fast, ownership, and uncomfortably high standards in every interaction Why Join Clipboard? - 100% Remote – Always. Work from anywhere in the world. - Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth. - A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials. - Opportunity to make a significant impact with our workplace customers Hiring Process 1. Application 2. Case Study 3. Interview with Hiring Manager 4. Executive Interview 5. Offer Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.

Location: Remote (Philippines) Workplace: Remote ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. ABOUT THE ROLE Working with Workplace customers (B2B) means being at the front line in our efforts to support healthcare facilities in delivering better care. The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action. Clipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents). This role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required. SUCCESS FACTORS - Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems. - Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role. - Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers. - High Accountability – We value people who hold themselves to high standards and consistently deliver results. Responsibilities - You will engage with our Workplace customers over both voice and email correspondence. - Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time - Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation - Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary - Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations. - Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively - Uphold our values https://www.clipboardhealth.com/careers such as unreasonably fast, ownership, and uncomfortably high standards in every interaction Why Join Clipboard? - 100% Remote – Always. Work from anywhere in the world. - Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth. - A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials. - Opportunity to make a significant impact with our workplace customers Hiring Process 1. Application 2. Case Study 3. Interview with Hiring Manager 4. Executive Interview 5. Offer Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.

Location: Remote (Non-U.S.) Workplace: Remote ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. ABOUT THE ROLE Working with Workplace customers (B2B) means being at the front line in our efforts to support healthcare facilities in delivering better care. The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action. Clipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents). This role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required. SUCCESS FACTORS - Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems. - Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role. - Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers. - High Accountability – We value people who hold themselves to high standards and consistently deliver results. Responsibilities - You will engage with our Workplace customers over both voice and email correspondence. - Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time - Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation - Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary - Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations. - Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively - Uphold our values https://www.clipboardhealth.com/careers such as unreasonably fast, ownership, and uncomfortably high standards in every interaction Why Join Clipboard? - 100% Remote – Always. Work from anywhere in the world. - Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth. - A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials. - Opportunity to make a significant impact with our workplace customers Hiring Process 1. Application 2. Case Study 3. Interview with Hiring Manager 4. Executive Interview 5. Offer Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.

Location: Global Remote Workplace: remote Metabase is the easiest way for people to get insights from their data, from tiny startups who get up and running quickly to major corporations with tens of thousands of users. That's why people love us.   We bring data tools with the elegance and simplicity of consumer products to the crufty world of enterprise business intelligence. We provide an opinionated open source starting point for how companies should measure, analyze and share their data, which is used by tens of thousands of companies. Metabase is looking for a customer-focused, technical Open Source Community Advocate to join our growing global team! We are looking for someone who loves data analytics, enjoys helping others, and is excited to work for a startup to help drive our Success Engineering team’s mission to help our customers be successful by guiding them on how to get data from all the various places it lives, transform it into useful shapes, or to convert their questions into actual queries that can be executed.  You will help and build relationships with our customers in the public places they hang out (like LinkedIn, Twitter, Reddit, and data slack communities), providing help to Metabase users using our open source and for-fee products.  Our discourse forum is often the first resource that comes up when our customers search for issues, and it’s used by Metabase customers big and small.   A typical day will involve a mix of answering our users on our discourse forum and helping customers on Twitter or other social channels.  Any given week, you might correspond with our users to hear what they’re trying to accomplish, collaborate with our writing team, or participate in brainstorming sessions on what content we should create for our customers.   Why Success?    We are the voice for our customers.  Our product team reviews our feedback, asks us for advice, and engages with our customers proactively.  We have a writer on our team who reviews what questions our customers are asking and improves our documentation, so the next customer doesn’t have to ask.  We also work closely with an engineering team focused on critical issues and our escalations, so we don’t have to worry about our customers being impacted by major bugs for a long time.    We’re 100% remote, and our operations are designed that way.  People work during the times that work for them.  You are not expected to be “on” at all times, and there are no points for responding quickly to every Slack you receive.      We don’t overpromise our customers. Since we’re open source, our customers can see what we’re doing in our Github repository and our roadmap is publicly available for our customers at all times.    Many companies use the word “success” to describe jobs that are really sales jobs or account management jobs with quotas. We are not about that. We’re exclusively here to make sure our open source users, our future customers who are currently on trials, and our current paying customers all get the appropriate help they need to be successful.      If you want to take part and have a voice in a truly growing business, believe that BI analytics should be easy to use and set-up, and that self-service analytics should be a real thing and not just some marketing jargon that people put on their websites, please apply! Being an Open Source Community Advocate at Metabase would be a great fit for you if you: Enjoy helping people and solving their problems Have a strong technical background (minimum of 3 -5 years writing production code or administering systems) Have experience with using data visualization or data analytics tools (bonus if you have experience using Metabase) Have excellent written communication Are comfortable being the face of Metabase during webinars or in-person events You have expertise in at least one of: Running Metabase on a variety of operating systems for multiple years Strong background in networking and how web applications function Managing servers (either physical, or Docker, or AWS/GCP/etc) Managing databases and strong SQL skills It’s not required, but a plus if you: Are fluent in multiple languages (this is helpful as our users are world-wide) Compensation The US base salary range for this role is $67.9K–$183.5K annually, plus equity and benefits. Compensation is determined by role, level, location, and individual qualifications, including skills, experience, and scope of responsibility. Pay may vary by geographic location and other job-related factors. Benefits We offer meaningful equity and a comprehensive US benefits package, including fully employer-covered medical, dental, and vision insurance (with 75% coverage for dependents), a 401(k) with employer match available to enroll after the first 30 days, flexible and unlimited paid time off including sick time, and an asynchronous, remote-first environment. We're a global team (50% outside the US), fully distributed (from Thailand to California), who get things done asynchronously, with plenty of uninterrupted time, supporting each other to do the best work of our careers. We offer flexibility (define your own schedule and work from wherever you want), autonomy, and an environment that fosters growth, learning, and development. We're relentlessly user-focused and believe in building long-term value, not short-term hacks. And we raised a $30M Series B to take our approach to the next level for years to come.   For U.S. applicants: Metabase participates in the federal E-Verify program, which confirms employment authorization of newly hired U.S. based employees. E-Verify is not used as a tool to pre-screen candidates and is only initiated upon hire.   E-Verify Participation Notice (English/Spanish) Right to Work Notice (English/Spanish)