Поддержка клиентов вакансии - удалённо

This role would be responsible for leading and developing a team of client support representatives, ensuring their success from their first day at Talkspace through their entire journey. This includes assessing their work, providing feedback, and driving performance and quality to achieve outlined success metrics.

Задачи: — Переписка с гостями на английском языке — Решение вопросов с заселением, парковкой, уборкой, шумом и техническими неисправностями — Координация клининга, maintenance-команды и подрядчиков, контроль выполнения задач — Работа с жалобами, возвратами, компенсациями и отзывами — Создание и обновление листингов, инструкций и шаблонов сообщений — Продажа и координация дополнительных услуг — Выявление повторяющихся проблем и улучшение рабочих процессов Требования: — Свободный письменный и разговорный английский — Опыт работы с клиентами от 1 года — Самостоятельность, ответственность и внимательность — Умение вести несколько задач одновременно и доводить их до результата — Уверенное владение Google Docs, Google Sheets и AI-инструментами — Стабильный интернет и готовность работать по восточному времени США (EST) — Опыт работы с Airbnb, Booking.com, VRBO, Hospitable, Notion или другими PMS будет преимуществом Условия: — Зарплата 100 000 ₽ на руки — Полностью удалённая работа — Полная занятость — График 9:00–17:00 по восточному времени США (EST) — Обучение и работа с международными платформами

Сейчас мы ищем специалиста по модерации музыкального контента , который присоединится к нашей команде и будет отвечать за проверку музыкальных релизов перед их отправкой на цифровые платформы. Чем предстоит заниматься: Проверять музыкальные релизы и сопутствующий контент перед отправкой на цифровые платформы (DSP).

Ping Identity is looking for a Support Account Manager to manage premier customer accounts, resolve escalations, and improve support processes.

👉 Required Skills: Customer Support, Conflict De-escalation, Ticket Management & Remote Work.

🔴Помогать пользователям, отвечая на их вопросы на английском и русском языках через чат и тикеты; 🔴Создавать баг-репорты;

- Own front-line support during your time zone hours, providing overlap with the existing team (candidates may work a standard Mon–Fri schedule or a weekend Sat–Wed schedule). - Triage and resolve customer tickets with clarity and care.

Respond to client inquiries regarding travel options, reservations, and itinerary details. Assist with coordinating and confirming bookings for hotels, cruises, and vacation packages.

Обязанности • Отвечать клиентам: почта, формы на сайте, сообщения Amazon, Соц сети. В среднем 25–40 обращений в день, в основном на английском.

Karta.io — финтех-платформа с виртуальными картами и собственной крипто-инфраструктурой. Карта выпускается за секунды, работает в 150+ странах и пополняется из любого крипто-кошелька. Компания на рынке больше 3 лет, команда 40+ человек работает удалённо из разных стран, без микроменеджмента. Пользователи по всему миру, поэтому поддержка должна работать и ночью — пока основная команда отдыхает. Инструменты, с которыми предстоит работать: - Чаты поддержки: Intercom - Коммуникация и задачи: Slack, Notion, Linear - Внутренние админки по картам и платежам В команду поддержки ищут Customer Support Specialist на ночную смену, который будет помогать пользователям с вопросами по картам и платежам. Вы получите: - Обучение внутри команды - Возможность вырасти в лида ночной смены, QA или перейти в operations по мере роста команды Задачи: - Отвечать пользователям в чатах поддержки - Разбирать обращения по картам, платежам и аккаунтам - Решать вопросы самостоятельно, когда это в вашей зоне ответственности - Передавать сложные кейсы команде, когда это нужно без задержек - Самостоятельно расставлять приоритеты в течение смены Требования: - Опыт работы в поддержке пользователей — в любой индустрии - Уверенный письменный английский (B2+) — вся коммуникация с пользователями письменная - Уверенный пользователь ПК, быстро осваиваете новые сервисы - Умение искать информацию и разбираться в нестандартных ситуациях - Внимательность и ответственность — у вас будет доступ к данным пользователей - Готовность стабильно работать в ночную смену Будет плюсом: - Опыт с Intercom, Slack, Notion или Linear - Опыт работы с админками или CRM - Понимание финтеха, крипто или платежей - Арабский или испанский язык Ночные смены 3/3 с 22:00 до 10:00 по МСК.

• Отслеживание комментариев на различных платформах; • Ответы на мнения и предложения гостей;

Задачи: — Развивать и укреплять стратегические отношения с правоохранительными органами штата Канзас и региона Среднего Запада, а также поддерживать глобальные инициативы по мере необходимости. — Координировать взаимодействие с федеральными, штатными и местными правоохранительными органами, включая офис Генерального прокурора Канзаса. — Планировать и проводить образовательные программы для правоохранительных органов и других ключевых внешних заинтересованных сторон (родительские группы, педагоги) по вопросам безопасности платформы Roblox, включая политику реагирования правоохранительных органов и инициативы NCMEC CyberTip. — Проактивно отслеживать, анализировать и консультировать по вопросам развития правоохранительной деятельности, влияющей на Roblox в регионе. — Понимать и эмпатично реагировать на проблемы региональных правоохранительных органов, помогая внутренне формализовать и масштабировать полученные знания. — Слушать и понимать опасения родителей, опекунов и педагогов штата Канзас относительно безопасности Roblox. — Предоставлять рекомендации и обучение, укрепляющие доверие к мерам безопасности продукта и политики Roblox. — Осваивать глубокие знания внутренних и внешних практик безопасности Roblox для выявления и реализации стратегических улучшений. — Готовить профессиональные материалы для внутренних и внешних аудиторий, основанные на многоисточниковых расследованиях безопасности платформы. — Сотрудничать с командами Legal & Advocacy, Safety, Product и Communications для решения чрезвычайных ситуаций правоохранительных органов и вопросов безопасности платформы. Требования: — Более 10 лет опыта работы в правоохранительных органах, разведке, государственном управлении, сфере доверия и безопасности или смежных областях. — Глубокие знания сообщества правоохранительных органов и политиков штата Канзас и региона Среднего Запада, а также текущих тенденций и проблем в области онлайн-безопасности, особенно детской безопасности и региональных особенностей. — Опыт публичных выступлений, готовность к частым командировкам, умение строить и поддерживать конструктивные отношения, самостоятельность в организации работы. — Отличные коммуникативные, лидерские и навыки управления заинтересованными сторонами. — Гибкость в условиях неопределенности, устойчивость к препятствиям и способность одновременно управлять несколькими важными инициативами в динамичной среде. — Высокая честность, коллегиальность и упорство. Условия: — Работа удаленная, базируется в штате Канзас. — Требуется дежурство по вызову в выходные и праздничные дни. — Частые командировки. Дополнительно: — Роль предполагает просмотр графического, спорного и оскорбительного контента в соответствии с политиками Roblox. — Отчетность перед старшим менеджером по государственной политике США. — Для офисных ролей предусмотрено присутствие в офисе с вторника по четверг, с возможностью присутствия в понедельник и пятницу (не относится к данной удаленной позиции). — Компания предоставляет равные возможности трудоустройства и разумные приспособления для кандидатов с инвалидностью или религиозными убеждениями. — Для кандидатов из США возможны ограничения по визовым категориям и отсутствует поддержка H-1B спонсорства.

Location: Singapore; Australia Workplace: Remote At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates residing in Australia or Singapore only. You can work from anywhere within those countries. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you’ll do - Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery - Investigate and resolve inbound customer issues reported through a variety of communication channels, including email, Slack, Twitter, and Reddit - Partner with our engineering team to document and reproduce bugs - Surface trends and insights from customer feedback to the team at large to inform product choices - Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations - Deliver high-touch Enterprise support at scale, navigating complex account needs alongside Customer Success and Sales Requirements - Passion about technology, quality, and Linear’s mission - Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users. - Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile). - Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role. - Currently based in Australia or Singapore. What we offer We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect: - Competitive salary and equity - Employee-friendly equity terms including early exercise in the US and extended exercise windows - Daily meal and coffee stipend on every workday - Paid co-working space or desk - Health coverage (based on country requirements) - 5 weeks paid vacation, plus local statutory holidays - 4 months paid parental leave - Paid month off after 4 years & every 2 years thereafter - Regular team events and off-sites - Remote-first with no required commute Learn how we think and work - A story about our mission: Read Me https://linear.app/readme - Building our teams: Why and how we do work trials at Linear https://linear.app/blog/why-and-how-we-do-work-trials-at-linear - How we work: Designing remote work at Linear https://linear.app/now/designing-remote-work-at-linear - How Linear uses Linear: How our Customer Experience team works in Linear https://linear.app/now/cx-in-linear - A video series: Conversations on Quality https://linear.app/quality - Our recent tender offer: Sharing Linear’s growth with the people building it https://linear.app/now/sharing-growth-with-the-people-building-linear

Location: Australia; Singapore Workplace: Remote At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates residing in Australia or Singapore only. You can work from anywhere within those countries. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you’ll do - Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery - Investigate and resolve inbound customer issues reported through a variety of communication channels, including email, Slack, Twitter, and Reddit - Partner with our engineering team to document and reproduce bugs - Surface trends and insights from customer feedback to the team at large to inform product choices - Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations - Deliver high-touch Enterprise support at scale, navigating complex account needs alongside Customer Success and Sales Requirements - Passion about technology, quality, and Linear’s mission - Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users. - Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile). - Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role. - Currently based in Australia or Singapore. What we offer We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect: - Competitive salary and equity - Employee-friendly equity terms including early exercise in the US and extended exercise windows - Daily meal and coffee stipend on every workday - Paid co-working space or desk - Health coverage (based on country requirements) - 5 weeks paid vacation, plus local statutory holidays - 4 months paid parental leave - Paid month off after 4 years & every 2 years thereafter - Regular team events and off-sites - Remote-first with no required commute Learn how we think and work - A story about our mission: Read Me https://linear.app/readme - Building our teams: Why and how we do work trials at Linear https://linear.app/blog/why-and-how-we-do-work-trials-at-linear - How we work: Designing remote work at Linear https://linear.app/now/designing-remote-work-at-linear - How Linear uses Linear: How our Customer Experience team works in Linear https://linear.app/now/cx-in-linear - A video series: Conversations on Quality https://linear.app/quality - Our recent tender offer: Sharing Linear’s growth with the people building it https://linear.app/now/sharing-growth-with-the-people-building-linear

MaiCoin is looking for a Customer Service Specialist to support customers, resolve service issues, manage communities, and improve customer satisfaction.

Условия: — Удалённая работа. — Гибкий график с возможностью индивидуального согласования. — Коммуникация исключительно в текстовом формате, без телефонных звонков. — Перед началом самостоятельной работы — ознакомление с рабочими процессами и внутренними стандартами. Требования: — Гражданство Российской Федерации. — Возраст от 18 лет. — Навыки деловой коммуникации и готовность к освоению рабочих процессов. — Ответственность, внимательность, ориентация на качественное взаимодействие с клиентами и соблюдение стандартов обслуживания. Условия оплаты: — Заработная плата: 52 000 рублей в месяц. — Дополнительная мотивация: премиальные выплаты в зависимости от выполнения установленных KPI.

Location: Romania; Malta; Czech Republic Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.   You will play a key role in delivering a world class, 6 star experience to new clients during their early journey with Kraken. As part of a high performing, round the clock team renowned for its commitment to client care and industry leading security, you'll ensure every client feels supported from day one, and that any barriers to their success are proactively removed. This role offers a fixed term contract, for the duration of 6 months.   THE OPPORTUNITY - Manage client onboarding and verification, including KYC document review and validation, as well as funding and general inquiries via email and live chat - Guide existing clients through document resubmission and re-verification during remediation initiatives - Identify and escalate potential risks or suspicious documentation to the appropriate teams - Address client questions on application status, account upgrades, and verification requirements with clear, timely communication - Assist clients with fiat funding and withdrawals, ensuring smooth, compliant transactions - Communicate relevant marketing initiatives and regional promotions in line with Kraken's guidelines - Maintain accurate client information and adhere to AML/CTF policies and QA/Risk Management frameworks - Collaborate cross-functionally, using client and operational feedback to continuously improve onboarding and support workflows   WHAT YOU BRING - 2+ years of experience in a customer service or business support role where you have proven to be a pro at delivering a 5 star experience. This can be within retail, hospitality, or a customer service center - You must be willing to work shifts on a 24/7 rotating schedule, including evenings and weekends - Strong knowledge of and passion for cryptocurrency and the digital asset industry - Understanding of CSAT drivers, dissatisfaction factors, and NPS metrics - Quick to grasp new concepts, systems, and process changes, and skilled at explaining complex procedures clearly to clients and internal stakeholders - Exceptional attention to detail, with strong workflow accuracy and process adherence - Highly organized, with excellent time management across multiple priorities in a fast paced environment - Strong interpersonal skills and a deep commitment to data privacy and compliance - This is a fully remote role requiring English fluency.   NICE TO HAVES - Experience working on AML (Anti Money Laundering) or KYC (Know Your Customer) processes, such as document verification, risk assessment, or compliance monitoring - Experience with CRM software such as ZenDesk or Salesforce - Global Shared Services experience strongly preferred - Fluency in the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter https://twitter.com/krakenfx Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/ Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice

Ищут Support-специалиста для усиления нашей команды.