Поддержка клиентов вакансии - удалённо

Alpaca is looking for a Director of Customer Experience Trading API to lead global customer support, improve service quality, and scale customer experience operations.

Что нужно делать: общаться с клиентами на английском и русском языках; помогать пользователям работать с продуктом;

Задачи: — Обновление и ведение карточек товаров. — Проверка информации, описаний, фотографий и цен. — Контроль наличия товаров и актуальности данных. — Обработка заказов и отслеживание их статусов. — Работа с информацией через онлайн-платформу компании. — Подготовка простых отчётов по выполненным задачам. Требования: — Внимательность, ответственность и организованность. — Готовность обучаться новому. — Опыт работы с Wildberries, Ozon или другими маркетплейсами будет преимуществом. Условия: — Полностью удалённая работа из любой точки. — Гибкий график. — Обучение и инструкции предоставляются. — Сотрудничество на условиях аутсорса.

Компания ggsel, являющаяся маркетплейсом цифровых товаров и одной из ведущих площадок СНГ с 2017 года, ищет старшего модератора в свою команду. Основные обязанности включают экспертизу игровых ценностей, валюты, предметов и RMT, контроль качества решений модераторов и пересмотр сложных случаев, поддержку продавцов в нестандартных ситуациях, анализ данных и метрик для выявления причин проблем, развитие правил и процессов, управление командой с постановкой задач, проведением 1:1 и предоставлением обратной связи, наставничество и адаптацию новых сотрудников, координацию задач с другими отделами, а также автоматизацию процессов с использованием Google Sheets и Excel. Требуется опыт в модерации или контроле качества контента, понимание игровых экономик и RMT, способность принимать решения в сложных ситуациях, инициативность и системное мышление, умение работать с большими объемами данных и формулировать гипотезы, опыт управления командой, продвинутые навыки работы с Excel и Google Sheets, а также наличие ПК и стабильного интернета. Дополнительным преимуществом будет опыт разработки инструкций и регламентов, знание авторского права и товарных знаков, опыт работы с жалобами правообладателей и chargeback, а также широкий кругозор в игровой индустрии. Предлагается удаленная работа из любой точки мира, конкурентоспособная зарплата с перфоманс-ревью дважды в год, график 5/2 с плавающими выходными и рабочим временем с 10:00 до 18:00 по МСК, возможности для профессионального развития и оплаты обучения, а также влияние на процессы и возможность стать экспертом в направлении.

Чем предстоит заниматься: обрабатывать входящие обращения от текущих клиентов с активным тарифным планом Премиум (тикеты, мессенджеры, звонки, онлайн-встречи); отвечать на вопросы, связанные с продуктами компании: домены, хостинг, SSL-сертификаты и т.д.;

Location: Remote (Canada) Workplace: Remote ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.   This role is open to nurses! ROLE OVERVIEW The Trust & Safety Analyst protects the integrity of our platform by expertly managing incident reports from start to finish. This role focuses on two core outcomes: providing an exceptional, empathetic experience for customers during high-stakes situations, and decisively removing bad actors when appropriate to keep our platform safe.   WHAT YOU’LL DO - Investigate safety incidents end-to-end and deliver timely, customer-focused resolutions. - Accurately classify incidents, assess severity, and make fair, well-reasoned deactivation decisions. - Develop and implement safety initiatives, tools, and processes that reduce incidents and strengthen platform integrity. - Shape and uphold marketplace safety norms through clear policy development/recommendations. - Partner cross-functionally with Support, Product, Legal, and other teams to drive safety outcomes. - Assess safety and compliance risks; design strategies to close gaps and prevent recurrence. - Monitor and report on safety and compliance metrics; analyze trends to recommend data-driven improvements. - Serve as a subject-matter expert on Trust & Safety policies, providing guidance internally and externally. - Continuously improve the incident reporting and investigation workflow. - Communicate with customers and partners with professionalism and urgency, ensuring high-quality resolution experiences. - Stay current on product updates to ensure accuracy and consistency across safety operations.   WHAT WE’RE LOOKING FOR - Ability to resolve customer incidents with empathy and action - Impeccable judgement and ability to make tough decisions - Exceptional written and verbal communication skills - You are a skilled communicator and listener, and you’re comfortable expressing ideas and opinions to a varied audience - Possess an “I can handle anything” mentality and extremely sound judgement in ambiguous situations - Ability to identify potential risks and effectively diffuse situations - Demonstrate a high degree of leadership, motivation, self-direction, and initiative to achieve the goals of the mission - Self-motivated, able to work independently and stay organized - Detail-oriented - Ethical and unbiased integrity and decision-making abilities - Preferred: - 3+ years in a customer-facing role. - 3–5 years of experience in Clinical practice, Trust & Safety, Risk Management, Compliance, or related fields. - LVN or RN is a big plus - Ability to use statistical tools and techniques to analyze, interpret, and present safety-related data.   WHY JOIN CLIPBOARD? - We are remote-first, giving you the flexibility to work with us from many places. - Fast-paced startup environment. Join a company that values curiosity, independence, and growth. - A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials. - Opportunity to make a significant impact with our customers on both sides of the marketplace. HIRING PROCESS 1. Application 2. Case Study 3. Case Study Interview with Head of Trust and Safety 4. Interview with our Head of Operations 5. Culture Interview (People Ops) 6. Offer Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.

Location: U.S. (Remote) Workplace: Remote ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.   This role is open to nurses! ROLE OVERVIEW The Trust & Safety Analyst protects the integrity of our platform by expertly managing incident reports from start to finish. This role focuses on two core outcomes: providing an exceptional, empathetic experience for customers during high-stakes situations, and decisively removing bad actors when appropriate to keep our platform safe.   WHAT YOU’LL DO - Investigate safety incidents end-to-end and deliver timely, customer-focused resolutions. - Accurately classify incidents, assess severity, and make fair, well-reasoned deactivation decisions. - Develop and implement safety initiatives, tools, and processes that reduce incidents and strengthen platform integrity. - Shape and uphold marketplace safety norms through clear policy development/recommendations. - Partner cross-functionally with Support, Product, Legal, and other teams to drive safety outcomes. - Assess safety and compliance risks; design strategies to close gaps and prevent recurrence. - Monitor and report on safety and compliance metrics; analyze trends to recommend data-driven improvements. - Serve as a subject-matter expert on Trust & Safety policies, providing guidance internally and externally. - Continuously improve the incident reporting and investigation workflow. - Communicate with customers and partners with professionalism and urgency, ensuring high-quality resolution experiences. - Stay current on product updates to ensure accuracy and consistency across safety operations.   WHAT WE’RE LOOKING FOR - Ability to resolve customer incidents with empathy and action - Impeccable judgement and ability to make tough decisions - Exceptional written and verbal communication skills - You are a skilled communicator and listener, and you’re comfortable expressing ideas and opinions to a varied audience - Possess an “I can handle anything” mentality and extremely sound judgement in ambiguous situations - Ability to identify potential risks and effectively diffuse situations - Demonstrate a high degree of leadership, motivation, self-direction, and initiative to achieve the goals of the mission - Self-motivated, able to work independently and stay organized - Detail-oriented - Ethical and unbiased integrity and decision-making abilities - Preferred: - 3+ years in a customer-facing role. - 3–5 years of experience in Clinical practice, Trust & Safety, Risk Management, Compliance, or related fields. - LVN or RN is a big plus - Ability to use statistical tools and techniques to analyze, interpret, and present safety-related data.   WHY JOIN CLIPBOARD? - We are remote-first, giving you the flexibility to work with us from many places. - Fast-paced startup environment. Join a company that values curiosity, independence, and growth. - A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials. - Opportunity to make a significant impact with our customers on both sides of the marketplace. HIRING PROCESS 1. Application 2. Case Study 3. Case Study Interview with Head of Trust and Safety 4. Interview with our Head of Operations 5. Culture Interview (People Ops) 6. Offer Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.

• Speak with people who asked for information. • Map needs to available protection options.

We are hiring a technical customer support person with an owner's mentality. You will own support for QuickMail and Mailflow, our deliverability add-on.

Задачи: — Поиск и подтверждение бронирований для клиентов — Глубокое понимание политики путешествий клиентов и постоянное консультирование по ней — Выполнение всех запросов, связанных с необходимыми регуляциями — Предоставление клиентам информации по индустрии, включая низкие тарифы, обменные курсы и штрафы — Поиск возможностей для улучшения операционных процессов и коммерческих отношений с клиентами — Поддержание и расширение знаний о состоянии различных поддерживаемых туристических отраслей Требования: — Обширный опыт работы в качестве туристического агента — Знание индустрии путешествий, политик, процедур и процессов — Продвинутые навыки работы с GDS Amadeus — Свободное устное и письменное владение английским языком Условия: — Гибкий график и возможность удалённой работы — Возможности для профессионального роста и развития карьеры — Работа с передовыми технологиями в сфере путешествий — Щедрые отпускные дни — Конкурентный компенсационный пакет, включающий инструменты для ментального, физического и финансового благополучия — Профессиональные привилегии и скидки в туристической индустрии — Инклюзивная рабочая среда, где ценится разнообразие — Возможность работать из любой точки мира до 60 дней в году Зарплата: — Ожидаемая годовая брутто-зарплата для Нидерландов: 34,000 - 50,000 EUR — Конечная зарплата зависит от квалификации, опыта и местоположения кандидата и определяется с учётом внутреннего равенства.

Задачи: — поддержка клиентов брокерской компании — управление ежедневными торговыми операциями Требования: — опыт работы с торговыми операциями, поддержкой торгов, управлением рисками, устранением неполадок — навыки работы с Excel и Microsoft Office — знание торговых платформ CQG — понимание процессов распределения сделок и валютного рынка (FX) — опыт в обслуживании клиентов и казначействе Условия: — удалённая работа

• Находить целевую аудиторию и вести первичную и повторную переписку по согласованному регламенту. • Отправлять подготовленные материалы и разборы, собирать обратную связь.

Обязанности: Ответы на сообщения клиентов, консультация по стандартным вопросам, работа по готовым инструкциям, фиксация обращений, передача нестандартных вопросов специалисту.

Location: Romania; Malta; Czech Republic Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.   As a Client Engagement Specialist, Trading Expert you will be the first point of contact when our clients need assistance with any of our trading products - whether it be consumer, spot, margin, futures or kraken desktop. Our Trading EXP support team handles inquiries from clients using our pro web, pro app, consumer app, consumer web, crypto deposits+withdrawals and kraken desktop applications. Anything related to trading falls in our wheelhouse and we’ve recently cross trained in crypto DW as well. You will work closely with clients from all walks of life and potentially other internal departments such as product, compliance, engineering or other support teams to solve clients’ technical issues, while providing the excellent customer service our clients expect from Kraken. The trading experience team is just that, all about the clients trading experience. Our business and main source of revenue is trading so it’s vital that we have a team able to assist clients placing orders, opening leverage positions, help with charting, breaking down fees, reporting bugs or anything trading related. Our clients rely on a team of experienced Kraken enthusiasts who can help them every step of the way on their trading journey from newbies, to people who just need to on/off ramp for DeFi degen trades to sophisticated professional traders. We’re all trading aficionados and obsessed with crypto and while we don’t expect you to be a master you must be familiar and have some foundation knowledge with the will to learn. This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends.   THE OPPORTUNITY - Answer clients’ trading/futures/consumer/Kraken desktop/Crypto DW questions via text and live support channels (Zendesk/Email/possibly Telegram). - Diagnose and resolve clients’ trading/futures/Kraken desktop/Crypto DW issues - Provide testing and feedback for new trading features before they are released to clients. - Assist in the management of our Consumer/Trading/Futures/Kraken Desktop support team (QA for other specialists, possibly improving training materials, updating confluence articles etc.). - Providing calculation breakdowns for clients questions regarding fees, margin levels, P/L explanations etc - Potentially monitor trading activity looking for fraudulent actions or trade out attacks   WHAT YOU BRING - Experience working in customer service roles, where you have proven to be a pro at delivering a 5 star experience. This can be within retail, hospitality, or a customer service center. - Experience with trading platforms within digital assets or other assets, including advanced trading platforms. Ideally, you have used one of our products. - Knowledge of trading and charting, with an understanding of leveraged trading (Futures/Margin, or preferably both) - Good math skills - Fast learner, able to adapt to change, as our products are always changing - Fluent in English and available to work evenings and weekends. Working hours would likely be North America/EU.   NICE TO HAVES - Deep knowledge of the crypto space, you're a true crypto degen who lives and breathes the industry, from market trends to community culture - Experience with Google Sheets and Google Script - Experience with our platform's API or similar platforms - Speaks French, German, and/or Spanish (in addition to English) - Other data analytics skills or experience       Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter https://twitter.com/krakenfx Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/ Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice

Location: EMEA; Ireland; Portugal Workplace: remote In 2017, Belkins started as an appointment-setting agency with just one service offering. Fast-forward to today, and we've transformed into Belkins Group — a vibrant ecosystem of services and products that define the cutting-edge landscape of the SalesTech and MarTech industries. For seven years running, we’ve been the top appointment-setting agency, achieving amazing results across 50+ industries worldwide.   Our results speak for themselves: with over 1,000 clients and a global portfolio, we’ve set up more than 200,000 appointments, delivering a $10 return for every $1 spent. We’re experts in B2B appointment setting, providing essential services for companies ready to take their growth to the next level. By diving deep into lead research and using customized, omnichannel strategies, we turn opportunities into real success. Joining Belkins means signing up for a journey of unstoppable growth and success, driven by curiosity, dedication, and a commitment to excellence. We are looking for an organised,client-focused Sales Support Specialist to join Belkins' in-house sales team. The team is led by our Head of Sales - Tom, and built around Sales Executives who run demos and close deals, with BDRs generating new pipeline. You'll work alongside 1–2 Sales Executives to keep deals moving: joining client calls, handling contracts and onboarding new clients. Once a deal closes, you become the client's go-to contact, with room to grow into an AE or key-account role as the team scales. This is a fully remote role, open to candidates in the US or Europe who work full US business hours. WHAT YOU'LL DO • Be the client's trusted point of contact: answer questions and keep them moving • Onboard new clients from signed contract to kickoff • Prep and join demos and client calls ; send follow-ups with clear next steps • Prepare contracts and pay-per-meeting agreements, and track them to signature • QA contracts before they reach the client • Keep sales materials and templates up to date • Run re-engagement campaigns to past leads and hand warm replies to SEs • Keep the CRM accurate and segment leads • Spot gaps in a deal and escalate early WHAT YOU BRING • 1–4 years in a client-facing commercial role : SDR / BDR, account executive, account management, customer success or onboarding, ideally in B2B • Confident and presentable on client calls : you can lead a conversation, answer questions and handle objections • Highly organized and detail-oriented : no promise lost, no contract error • Experience guiding clients through onboarding, renewals or a buying process • A sales mindset : you understand how deals close and you've worked towards commercial targets • Fluent, professional English (C1+), with strong written communication • Comfortable using a CRM every day • Availability to work full US business hours NICE TO HAVE • Salesforce or HubSpot admin-level experience • Experience preparing contracts, proposals or order forms • Experience with email sequencing tools (HubSpot Sequences, Apollo, Lemlist or similar) • Background in a B2B agency, lead generation or SaaS company WHAT SUCCESS LOOKS LIKE • The SEs you support spend more time selling and close more deals • Old leads turn into new pipeline and closed business What's special about working at Belkins? - You'll be at the heart of a proven sales engine. Belkins has booked 250,000+ meetings for 1,000+ B2B clients, and now you'll help us win our own deals. - Room to grow: become clients' go-to contact, with a path to an AE or key-account role. - Real impact on revenue. Your work shows up directly in our Sales Executives' win rate and in deals closed from leads you bring back to life. - Ownership from A to Z. We start with "why", trust people to own their work end to end, and measure success by results. At Belkins, we care deeply about our team members, and we prove it through: Competitive Pay: Your dedication deserves more than recognition; it deserves compensation that matches your expertise. Remote-First Flexibility: We’ve transitioned to a fully remote environment so you can work where you're most productive. Our flexible hours help you stay agile and focused. Professional Growth: We’re a launchpad for your career. Through regular feedback, 1:1s, internal mobility, and knowledge-sharing, your growth is enabled and celebrated. We also maintain an internal wiki for insights and a library of the latest business books to keep you sharp. Well-being focus: Your mental health is a priority. We offer mental health lectures and support for your overall well-being. Recharge Time: We prioritize your rest with 20 paid vacation days, parental leave, fully covered sick days, and unlimited days off for unexpected needs. Global Sync: We align with U.S. holidays to keep our global teams in sync. Memorable Team Experiences: Work hard, play hard — even from a distance. Our online team-building events and all-hands gatherings bring humor, memes, and a lively atmosphere that makes teamwork genuinely fun.

Задачи: — обрабатывать входящие заявки; — проверять и систематизировать информацию; — работать с заявками на платформе работодателя; — вносить и корректировать данные; — контролировать корректность обработки заявок. Требования: — внимательность и ответственность; — уверенное пользование компьютером; — готовность работать с информацией. Условия: — зарплата от 45 000 ₽; — частичная / неполная занятость; — удалённая работа; — работа на аутсорсе; — график 5/2 или 2/2.

Задачи: — Понимать каждого человека, которому оказываете поддержку, учитывать их уникальные обстоятельства и предоставлять исключительный сервис, превосходящий ожидания. — Направлять людей к соответствующим сервисам и командам Galileo, включая клиническую и административную поддержку, что может включать обработку страховых авторизаций и сбор медицинских записей. — Строить крепкие отношения, обращать внимание на детали и постоянно искать способы улучшить процессы и опыт обслуживания. Требования: — Желание помогать людям и предоставлять персонализированные решения. — Умение ориентироваться в сложных системах и помогать другим в этом. — Способность работать в быстром темпе, обеспечивая высокое качество поддержки. — Отличные коммуникативные навыки и внимание к деталям. — Готовность проводить некоторое время в офисе для совместной работы с командой. — Желание учиться и вносить вклад, даже без опыта в здравоохранении. — Знание английского и испанского языков будет преимуществом. Условия: — Полностью удалённая работа. — Оплата $20-22 в час в зависимости от опыта, местоположения и рыночных условий. — Медицинская, стоматологическая и офтальмологическая страховка. — Финансовое благополучие: гибкий счет расходов, счет сбережений на здоровье и 401K с софинансированием работодателя. — Страхование: оплачиваемое компанией краткосрочное и долгосрочное страхование по нетрудоспособности, страхование от несчастных случаев и жизни. — Поддержка семьи: до 12 недель оплачиваемого отпуска по уходу за ребенком. — Щедрый оплачиваемый отпуск для поддержки баланса работы и личной жизни. Компания Galileo — это команда, работающая над улучшением качества и доступности медицинской помощи по всей территории США, используя командный подход и инновационные технологии.

Чем предстоит заниматься Консультировать клиентов в чатах, по email, телефону и в мессенджерах. Помогать клиентам по вопросам регистрации, верификации, пополнения и вывода средств.