Поддержка клиентов вакансии - гибрид

Location: Guatemala City Workplace: hybrid We’re looking for a detail-oriented Collections Specialist to join our team! In this role, you will be crucial in managing outstanding accounts, ensuring the financial resources that support our global services are secured. If you are great with communication and experienced in managing accounts, this role is for you. Requirements Previous experience in Collections or similar roles Strong knowledge of billing procedures & collection techniques Proficiency in MS Office (Excel required) Excellent communication & negotiation skills Ability to work under pressure and meet targets Problem-solving mindset High School diploma required We Offer: Competitive salary Bonuses A great and positive workplace Parking Subsidy Life and Medical Insurance Additional Benefits Growth opportunities Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)

Задачи: — Обработка операций по администрированию фондов — Обеспечение точного обслуживания клиентов Требования: — Навыки работы с Microsoft Excel — Опыт работы с Outlook Условия: — Гибридный формат работы — Местоположение: Куала-Лумпур, Малайзия

Location: Dakar, Senegal Workplace: Hybrid HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. In West Africa, people wait for symptoms to get worse, wait months for an appointment, and depend on a health system stuck in paper and manual processes. We exist to end that wait. Founded in 2022 in Senegal, Tanel is the first digital health insurer in francophone West Africa, operating in Senegal and Côte d'Ivoire. With 30,000+ members, a network of 1,200+ health facilities and 400+ pharmacies, and revenue multiplied by 7 in 2025, Tanel has proven real product-market fit. In 2026, Alan, Europe's prevention-first health insurer (€950M+ revenue, 1M+ members in France, Belgium, Spain and Canada), acquired Tanel to accelerate its expansion in Africa. Together, we are building the reference health insurer in francophone West Africa, aiming for $200M in revenue by 2030. 🚀 WHY JOIN NOW? Care is our members' first point of contact, and today it runs on the energy of a small, committed team: about 5 people across Dakar and Abidjan, answering members, HR admins and providers on WhatsApp, phone, email and the app. What got us here will not get us to the next stage: - Scale: our member base is set to grow several times over in the next 3 years. - Expansion: after Senegal and Côte d'Ivoire, we plan to open new countries in the coming years. - Integration: we are moving Care Africa onto Alan's ways of working (KPIs, rituals, playbooks) and, in 2027, onto Alan's tools and platform. - Performance: we need to structure our KPIs: what we measure, why, and how we act on it, from response times to member satisfaction. This is a rare chance to shape a Care organization from the ground up, with the backing of a Care Ops team that has already done it in several countries (France, Belgium, Spain, Canada). ⭐ THE ROLE As Care Ops for Alan Africa, you are the most senior Care person on the ground. You do not manage the team directly: our crew lead does. You own the transformation: how the team is organized, how it grows, how it performs, and how it converges with the rest of Alan. You are part of Alan's global Care Ops team, and you bring local reality into global decisions as much as you bring global practices to Africa. Your missions include: 1/ Design and roll out the target operating model - Turn Alan's Care model into a version that works for Senegal and Côte d'Ivoire: how agents split their time between members and improvement work, opening hours, weekends, service levels we commit to. - Define the team structure for the next 3 years: roles, tiers, one team or one per country. - Set up outsourcing where it makes sense, and manage the performance of our external partners. - Build the hiring plan with the crew lead and take part in recruitment, including final-round validation. 2/ Lead the integration with Alan - Bring Alan's KPIs, rituals and playbooks to the local team, and make sure they stick through training and follow-up. - Help the crew lead grow the team and coach agents into Care Experts who own improvement projects. 3/ Own operational performance, quality and tools - Structure our KPIs and reporting: what we measure, why, and how we review it every week, including member satisfaction on WhatsApp and phone. - Diagnose root causes behind delays, backlogs and member pain points, and turn them into concrete actions. - Make sure our tools (ticketing, WhatsApp, phone) are set up and fully operational, and lead the transition to Alan's stack with Product, so local needs are built in. - Provide the inputs (volumes, hours, productivity) that feed our staffing model and budget, and challenge the outputs. 4/ Be the bridge between local and global - Represent Care Africa in Alan's Care community: share what works, raise what doesn't, contribute to global projects. - Contribute to Care's strategic plan, for Africa and at global level. ⭐ YOU WILL EXCEL IN THIS ROLE IF YOU - Have 5+ years of experience in customer service or customer experience operations, including structuring, scaling or turning around a team. - Have led change in teams or functions you did not manage, and know how to earn buy-in rather than impose a playbook. - Are data-fluent: you set and track the right KPIs, read and challenge an analysis, and use numbers to make decisions. You do not need to build forecasting models. - Are fluent in French and work comfortably in English, written and spoken. - Know the West African context and adapt your approach to the people and the market you work with. - Are structured, autonomous and at ease with ambiguity: much is still to be defined, and you will help define it. - Care deeply about access to healthcare and want to have a real impact on members' lives. Strong pluses: experience in health, insurance or assistance; managing outsourcing partners; leading a CRM or tooling migration; running WhatsApp or phone-heavy support; speaking Wolof. 🎁 WHAT WE OFFER - Permanent contract, full time, based in our Dakar office, with regular trips to Abidjan. - A central role in a fast-growing African healthtech, backed by Alan's global Care team. - Comprehensive health insurance through Alan for you and your family. - All the tools you need to do your best work. - Learning and training opportunities: a flexible policy, budgets for books and conferences. - For this role, we are hiring within the C to E level range https://alan.com/en/careers/a/salary-equity (pay scale to confirm). 🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES If this role excites you but you don't tick every box, we would love to hear from you. Everyone, including people from underrepresented groups, should feel free to apply: either we succeed, or we learn.

Задачи: — поддержка фирм-консультантов — решение сложных запросов — увеличение вовлечённости платформы

Robinhood is looking for a Customer Experience Associate Resolutions Desk to support CX agents, resolve escalations, and provide accurate policy guidance.

Location: Mandaluyong Workplace: Hybrid What We Do We are a team of finance professionals and entrepreneurs backed by world-class investors who have the vision and capabilities to provide better and more inclusive financial services through a combination of technology, product design, security, data analytics, and a relentless focus on customer service. We are united by our experiences of building leading financial services and tech companies in various parts of the world and by our desire to apply our experience and modern technology for the benefit of millions of Filipinos and beyond. We are building a financial technology business that works impeccably 24x365, creating thousands of jobs and providing easy access to finance for millions of Filipinos — and would love to have you join us on this journey. The new world is ours to discover together. Primary Duties and Responsibilities: - Perform collections callouts and emails according to the collections workflow using the bank’s collections system. - Review client information before and during calls using the collections system and other resources provided by the department. - Answer client questions and provide support in resolving complaints, concerns, and issues. - Communicate with clients or related parties with the main goal of collecting promises to pay (PTP) and ensuring accurate documentation of all transaction information in the collections system. - Update the database with all newly acquired client information (phone, address, employer, etc.) in a timely and correct manner. - Ensure that all communication with the client is conducted in a professional and respectful manner. - Monitor and reach the yearly and monthly KPIs (Number of connected calls daily, Number of PTPs collected daily, Number of kPTPs daily, Cash collected from the target (team KPI), % of kPTP out of all connects, Call-Quality (per methodology of QA)). - Escalate qualifying cases to their Team Leader for resolution (special cases, calls unable to be handled in a certain amount of time, etc.). - Prepare recommendations of accounts for endorsement to other Teams as an escalation measure (skip tracing, field visits, legal, etc.) according to escalation guidelines, in order to reach the client and secure payment. - Initiate probing of clients by endorsing accounts for internet probing, skip tracing, or field visits according to escalation guidelines, to ensure immediate contact and knowledge of client’s whereabouts. - Prepare and recommend endorsement of accounts for legal processing according to guidelines, to secure payments from clients that refuse to settle in the regular collections process. - Recommend payment arrangements using the approved Risk Mitigation Program to provide assistance to clients with financial difficulties. - Recommend adjustments/reversal on accounts through emails and the collections system to clean up the accounts of clients that have fully settled, or to comply with the process where the client has availed, in compliance with the collections process. - May be assigned other tasks to support the Unit (temporary assignment to inbound calls, skip tracing verification, etc.) Qualifications - Should have excellent decision-making, negotiating, and communication skills. - Must be willing to work on shifting schedule. - Willing to work onsite 3x a week (Mandaluyong) - Open for Fresh Graduates -

Задачи: — Быть персональным ассистентом для VIP-клиентов: обрабатывать около 30 чатов и 15-20 запросов в смену. — Организовывать досуг и решать бытовые задачи: от заказа цветов и бронирования столика в ресторане до планирования путешествия под ключ. — Доставать билеты на эксклюзивные мероприятия и матчи. — Работать быстро и качественно, соблюдая SLA (ответ в течение 5 минут). — Проявлять эмпатию и оказывать сервис высочайшего уровня. Требования: — Владение английским языком на уровне B2 и выше (обязательно). — Готовность к офисному формату на время испытательного срока (м. Парк Победы). — Эмпатия, проактивность и высокий уровень сервиса. — Умение работать в режиме многозадачности и с большим потоком информации. — Поиск полноценной работы со сменным графиком. Условия: — Зарплата от 120 000 рублей (оклад + KPI), финальная сумма обсуждается индивидуально по итогам собеседования. — Система KPI, основанная на качестве работы, а не на количестве запросов. — Пересмотр оклада каждые 6 месяцев. — Доплата за ночные смены: +1400₽/смена. — Выплаты 2 раза в месяц. — Гибридный формат: после испытательного срока (1-3 месяца) работа преимущественно удаленная с редкими сменами в офисе (м. Парк Победы). — Плавающий сменный график (2/2, 3/4 и т.д.), который составляется на месяц вперед с учетом пожеланий. — Смены по 12 часов (дневные и ночные). — Оплачиваемое двухнедельное обучение перед началом работы (теория + практика). — Возможности для быстрого вертикального и горизонтального роста. — Предоставление всей необходимой техники (ноутбук). — Оплачиваемый отпуск (28 дней) и больничные. — Ежегодная компенсация 20 000 рублей на изучение языков или спорт. — Яркая корпоративная жизнь: тимбилдинги, корпоративы, спортивные мероприятия. — Оформление по ГПХ с возможностью перехода на ТК РФ после испытательного срока.

PostFinance is looking for a Customer Advisor Customer Center to handle customer enquiries, identify sales opportunities, and provide tailored advice.

Задачи: — Планировать, организовывать и контролировать процессы направления поддержки. — Управлять командой руководителей групп и специалистов. — Контролировать доступность всех каналов связи — телефон, чат, мессенджеры, соцсети. — Проводить аудит качества обслуживания и устранять нарушения стандартов. — Перераспределять ресурсы для предотвращения перегрузок и простоев в работе команды. — Координировать и направлять проектные группы по улучшению клиентского опыта и сервисных процессов. — Разрабатывать и внедрять регламенты, инструкции и стандарты обслуживания. Требования: — Опыт управления группой от 10 человек не менее 1 года в контакт-центре или клиентской поддержке. — Знание и практическое применение метрик CSAT, SLA, AHT, FCR, QA. — Свободное владение русским и узбекским языками, устно и письменно. — Понимание принципов современного управления персоналом, делегирования и принятия решений. — Аналитическое мышление и способность быстро реагировать на изменение условий. Будет плюсом: — Опыт управления многоуровневой структурой, где в подчинении не только специалисты, но и руководители групп. — Опыт работы в e-commerce или на маркетплейсе. — Опыт внедрения регламентов и стандартов обслуживания с нуля. Условия: — Комфортный офис в центре Ташкента. — Карьерное развитие с неограниченными возможностями для роста. — Зарплата на уровне топовых компаний. — Уникальная культура с духом стартапа и зрелыми процессами. — Работа в командах сильных специалистов. — Отсутствие дресс-кода и минимум бюрократии. — Программа здоровья, скидки от партнёров и другие бонусы.

Задачи: — Привлечение новых клиентов и развитие существующей базы согласно стандартам Банка. — Консультирование клиентов по вопросам рынка ценных бумаг, депозитарных услуг и сопутствующих продуктов; оперативное решение возникающих проблем. — Координация открытия банковских и депозитарных счетов, проверка документации на соответствие внутренним регламентам и законодательству РФ. — Согласование и подписание договоров совместно с юридическим блоком; сопровождение процедур KYC совместно с профильными подразделениями. — Мониторинг качества обслуживания и информирование клиентов о значимых рыночных событиях. — Взаимодействие с клиентскими менеджерами других подразделений для кросс-продаж и удержания бизнеса. — Участие в проектах по развитию продуктов, подготовка аналитических материалов и презентаций. Требования: — Высшее образование (финансовое/экономическое - будет преимуществом). — Опыт работы в финансовой сфере от 3 лет, понимание российского и международного рынка ценных бумаг. — Знание законодательства РФ о рынке ценных бумаг, процедур открытия счетов и стандартов KYC. — Свободный английский язык (устный и письменный). — Развитые коммуникативные и презентационные навыки, клиентоориентированность, умение работать в режиме многозадачности. Условия: — Оформление по ТК РФ. — Гибридный график работы (3 дня в офисе / 2 удаленно). — Расширенный ДМС (включая стоматологию), страхование жизни и от несчастных случаев. — Программа поддержки сотрудников. — Возможности профессионального обучения и развития. — Специальные предложения от партнеров.

Location: London, UK Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.   ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.   WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX ASSOCIATES AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20 - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20 - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: This role is part of Ramp’s UK-based overnight coverage strategy. Team members will work a set 40-hour/week schedule designed to support customer needs outside US business hours. Schedules may include evenings, weekends, and rotating holiday coverage, depending on business needs. - Hours Expected: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Work shifts will span between 6:30 AM–3:30 PM BST, and your shift will likely include a weekend day (either Sun–Thu or Tues-Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - This is a fast-changing environment: Ramp’s product and customer needs evolve quickly. Success in this role requires comfort with ambiguity, strong judgment, and a willingness to learn new systems, workflows, and product surfaces continuously. - You’ll help build this function: This is not just a support role within an existing system. This team is being built as part of Ramp’s broader international CX strategy, so strong operators will have the opportunity to shape processes, team culture, and how overnight coverage works as the function scales. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. Right to Work: All candidates must have the right to work in the United Kingdom. We will require evidence of your right to work as part of the recruitment process in accordance with the Immigration, Asylum and Nationality Act 2006.   For candidates located in the UK, the pay range for this role is £39,000-£43,000 per year.   BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: London, UK Workplace: Hybrid Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods and finance. Role Summary: As a Customer Support Specialist, you’ll be on the front lines of customer interaction, playing a vital role in delivering exceptional service and resolving inquiries efficiently and empathetically. In this role, you will gain hands-on experience within the fast paced, ever evolving mobile app ecosystem and have the opportunity to engage directly with executives and team members from high growth companies. You’ll also collaborate across departments, working closely with product, engineering, and operations teams to ensure a seamless customer experience and to provide feedback that helps shape the future of our platform. Fluency in French (written and spoken) to effectively support French-speaking clients and partners. Full time / London - Hybrid (2-3 days in office) - French Speaking Responsibilities: - Provide expert support to customers and the internal sales team by responding to queries in a timely and accurate manner. - Troubleshoot and resolve issues by gathering technical details, replicating problems, and using internal tools to identify root causes. - Collaborate with cross functional teams to escalate complex issues, log bugs, and clearly communicate technical solutions to users of varying technical backgrounds. - Provide high priority support and platform overviews on an ad hoc basis to a designated group of strategic accounts. - Act as a bridge between internal teams, sharing relevant customer feedback to improve the platform. - Identify gaps in resources based on common customer pain points. - Educate users on new updates, tools, and best practices to tailor to their use cases - Report on key customer service metrics and identify noteworthy trends to the Team Director. Qualifications: - At least 4-5 years of experience in a data analysis customer facing role (customer service, care, or success). - Fluency in French/English - Background in mobile analytics, consumer behavior, or digital advertising strongly preferred. - Passionate about providing exceptional customer experience. - Strong attention to detail and ability to manage multiple tickets or issues at once. - Comfortable working with and supporting global brands across diverse markets. - Genuine interest in building and growing a career within customer support. - Technical experience in initial troubleshooting of front end bug/network issues. - Ability to read and interpret data visualizations or logs to guide troubleshooting. - Experience working cross functionally with Product, Engineering, or Data teams. - Proactive in spotting recurring issues and patterns in customer inquiries. Nice to have: - Hands-on experience with platforms such as Zendesk, Mailgun, Kibana, and Salesforce. - Knowledge in assisting global users with API questions, data import/export execution, and platform integrations. Fraud warning: It's common for scammers to create positions that look legitimate on other sites. To ensure your submission is considered, only apply for positions at Sensor Tower through our company website or through posts directly associated with Sensor Tower company profiles on sites such as LinkedIn, Indeed, BuiltIn or Hackajob. At no point will Sensor Tower ever ask for money, credit card, or bank account information to complete a job application. Communications received from Sensor Tower are only sent by e-mail addresses ending in sensortower.com http://sensortower.com. All Sensor Tower interviews will be conducted via phone or Zoom. At no time will a conversation be moved to an alternative email outside of sensortower.com http://sensortower.com or text. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume when applying. To all recruitment agencies: Sensor Tower does not accept third party resumes. Please do not send resumes to our jobs alias, Sensor Tower employees or any other organization location. Sensor Tower is not responsible for any fees related to unsolicited resumes. Sensor Tower will not pay any third-party agency or company that does not have a signed agreement with Sensor Tower. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Location: Madrid, Spain Workplace: hybrid Are you ready to join our digital revolution journey?    At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.   Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.   With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career. We are looking for a Customer Service Officer (L1) to support our Team in Madrid! You'll provide frontline human support for customers using a global card issuing and embedded finance solution, covering onboarding, day-to-day product support, chatbot-to-human hand-offs and ownership of cases requiring escalation to specialist internal teams or external financial partners. When the chatbot hits its limit, you're the one customers actually talk to and every case you take on, you see through to the end. Reporting to the Customer Service & Customer Success Team Lead. What is AlephPay? AlephPay is the business card built for digital advertising and designed to become your primary card for all business spend. It combines flexible credit, reliable payments, spend control, and rewards in one solution, covering everything from media spend to everyday expenses, so your campaigns keep running without interruption. You can create dedicated virtual cards for clients, campaigns, teams, or other business needs while keeping full visibility and control over company spending. AlephPay also simplifies expense management and reconciliation, making it easier for finance teams to manage all business spend in one place. And because it's built around advertising, AlephPay rewards the way you already spend: eligible ad spend earns media rewards you can reinvest into your campaigns, while everyday business purchases unlock additional benefits that help your business grow. What You’ll Do Customer Support & Onboarding Be the first point of contact for customers, helping them get started and use the product with confidence Walk new customers through setup, so they understand how the product works and how to use it day to day Answer questions about cards, transactions, currency exchange (FX), payments and how the product works Take over from the chatbot when customers need a real person, replying to chats and messages from the client dashboard Case Management & Escalations Solve most customer questions yourself (first-line support) and recognise when a case needs a specialist Escalate complex cases (second- and third-line support) to our banking, card-issuing and payment-processing partners and to colleagues in other teams Follow each case until it is resolved, chase for updates and keep the customer informed along the way Keep clear, accurate case records and flag problems that keep coming up, so we can fix them at the source Continuous Improvement Collect customer feedback and use it to improve our FAQs, chatbot answers, onboarding guides and support processes Help us hit our service targets: fast replies, quick resolutions and happy customers What You Need For This Role Customer Service, Operations or customer-facing experience, ideally in payments, fintech, banking or e-commerce Knowledge of card issuing, FX, payments, card acquiring and/or e-commerce is highly desirable Strong communication, problem-solving and case-management skills Comfort with digital support tools, dashboards and chatbot-assisted customer journeys Fluent English ; Baltic language, Slovak, German or Slovenian is a strong plus What Will Make Us Really Love You You bring a track record of success in a similar role, with hands-on experience. You’re not afraid to challenge the status quo and bring fresh, out-of-the-box ideas to the table. You anticipate challenges before they arise and take initiative to find effective solutions. You have an eye for detail. You thrive on teamwork but also bring a driven, goal-oriented spirit. You’re genuinely enthusiastic about advertising, ad-tech, and staying ahead of industry trends. You have the ability to engage and communicate with internal and external stakeholders in a positive and approachable way. What You’ll Love About Us We care about your individuality by giving you freedom to grow and create within the company, regardless of your position Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising Be part of a company with a truly global footprint, working with leading brands, platforms, and publishers across 90+ markets. We foster a dynamic environment where creativity, collaboration, and bold ideas are encouraged and celebrated. Join a diverse, multicultural team that values and embraces different perspectives, experiences, and talents. At Aleph, your work directly contributes to connecting brands and consumers in meaningful ways, shaping the future of digital advertising. In line with the EU Pay Transparency Directive, we are committed to fair and open compensation practices. For this role, the minimum gross annual base salary is EUR 27,200. In addition to base salary, this role includes a variable component, paid annually. The final offer will reflect your experience, skills, and the scope of the role. Why Join Us?   Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.     We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.    #ALEPH

Location: Guatemala City Workplace: hybrid Customer Service Representative We are looking for enthusiastic individuals to join our team as Brand Ambassadors. In this role, you will be the voice of our customers, providing top-tier support for NRS products and services. Key Responsibilities: Customer Support: Manage accounts to provide information, clarify details, and ensure records are accurately updated. Problem Solving: Identify the root cause of issues and execute effective resolutions for customer complaints. Requirements: High School Diploma. English proficiency at 85% or higher. Previous customer service experience is preferred/desired. Strong computer aptitude, documentation skills, and multitasking abilities. Excellent phone, email, and chat etiquette. Schedule flexibility and ability to work on-site in Zone 4. Professionalism and a positive, people-oriented attitude. Strong problem-solving skills and the ability to think quickly. A proactive team player who takes ownership of their work. What we offer: Competitive salary Bonuses Parking Subsidy Life and Medical Insurance Benefits and Discounts Growth opportunities Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)

Location: Melbourne, Victoria, Australia Workplace: hybrid We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. Driving Capital.com ’s regulated expansion in Australia, you will support our Chinese-speaking clients, you'll be a trusted first point of contact, guiding clients through onboarding, KYC, and our trading platform while resolving their questions across different channels. You'll play a central role in building the trust and long-term satisfaction that keeps clients trading with us, all while working closely with teams across the business to deliver a seamless client experience. This is a great opportunity to combine strong communication skills with a growing interest in financial markets, in a fast-paced, international environment. Responsibilities: • Deliver responsive, high-quality support to clients at every account level, resolving inquiries and issues promptly across live chat, email, and phone. • Guide clients through the KYC verification process, ensuring a smooth and fully compliant onboarding journey. • Walk clients through the trading platform, showcasing its key features and tools to help them trade with confidence. • Build lasting client trust and satisfaction through professional, well-informed support and platform training. • Stay closely attuned to the competitive landscape and financial markets to provide clients with accurate, up-to-date guidance. • Gather and analyze client feedback to identify opportunities that enhance the overall client experience. • Collaborate closely with other departments, maintaining open communication to resolve client issues efficiently. Requirements: • Fluency in English and Chinese (C1+), with the ability to communicate clearly and professionally in both language. • Strong interpersonal skills, with a natural ability to build rapport with clients and colleagues alike. • A solutions-oriented mindset, with the ability to listen closely to both client and team needs and respond effectively. • Excellent verbal and written communication skills. • Flexibility to work rotating shifts on a weekly schedule. What will you get in return: • Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated. • Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid • Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry. • Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team. • Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks! • Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits! • Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community. Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.

Location: Madrid, Spain; Barcelona, Spain Workplace: Hybrid HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐️ YOUR MISSION ⭐️   👩‍💻HELPING OUR MEMBERS As a Care Expert, your primary mission is to transform member requests into delightful experiences. You'll be their trusted guide, providing: ✨ Meaningful solutions that make a real difference ⚡️ Swift, timely responses when they need you most 🎯 Crystal-clear, accurate information 🤝 Transparent and helpful guidance every step of the way   You'll dive into the fascinating world of healthcare, mastering both: - The intricacies of the Spanish healthcare system - The unique needs of our B2B partners who've chosen Alan as their corporate health insurance provider Your role sits at the heart of what makes Alan special – turning complex healthcare questions into simple, human experiences.   👷IMPROVING ALAN 🎯 Your time at Alan: A perfect balance - 80% dedicated to providing exceptional member support - 20% driving innovative Care projects tailored to your unique expertise 🚀 Project leadership opportunities As a Care Expert, you'll have the chance to: ✨ Drive Process Excellence - Identify and implement key improvements - Transform data insights into actionable solutions - Lead end-to-end implementation 👥 Team impact - Guide and inspire fellow Alaners - Build high-performing project teams - Shape the future of Care at Alan 🌟 Example of projects you might lead: - Design member empowerment initiatives that boost autonomy - Collaborate on cross-community product innovations - Help us grow by attracting top Care talent   Your projects will be shaped by your passions and expertise, making each role truly unique!   ⭐ JOIN THE CARE TEAM! ⭐️ You will be a good fit for the role if you: - Have 2+ years of experience in a customer-support role - Master Spanish and English at a full working proficiency level (written and spoken) - Have a passion for caring for members, and solving their problems - Love written communication - Navigate technology with confidence and embrace digital tools and AI - Have a very empathetic mindset - Are motivated and entrepreneurial - Thrive in collaborative environments where you can both learn and share knowledge - Bonus points if you know how the Spanish healthcare system works — we will teach you if you don’t. 😉   🌍 HOW WE WORK - Location: You must be legally eligible to work from Spain. - Hybrid work: We offer remote work flexibility but we value in-person collaboration a lot.   🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!   🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.   YOU WANT TO KNOW MORE ABOUT ALAN? 🙌 Perks & Benefits https://alan.com/en/careers/a/salary-equity: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. 🤘A strong culture https://alan.com/en/about/a/leadership-principles: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work

Location: New York, NY (HQ); San Francisco, CA; Remote (US); Denver, CO; Miami, FL Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.   WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX ASSOCIATE AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20 - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20 - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Evening working hours span 6:00 PM–2:30 AM EST, and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. For candidates located in NYC or SF, the pay range for this role is $65,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: New York, NY (HQ); San Francisco, CA; Remote (US) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.   WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX ASSOCIATE AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20 - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20 - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Working hours span 7:00 AM–11:00 PM ET, and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. For candidates located in NYC or SF, the pay range for this role is $65,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice