POS Support Representative (basic tech support)

Location: Guatemala City Workplace: hybrid Customer Service Representative We are looking for enthusiastic individuals to join our team as Brand Ambassadors. In this role, you will be the voice of our customers, providing top-tier support for NRS products and services. Key Responsibilities: Customer Support: Manage accounts to provide information, clarify details, and ensure records are accurately updated. Problem Solving: Identify the root cause of issues and execute effective resolutions for customer complaints. Requirements: High School Diploma. English proficiency at 85% or higher. Previous customer service experience is preferred/desired. Strong computer aptitude, documentation skills, and multitasking abilities. Excellent phone, email, and chat etiquette. Schedule flexibility and ability to work on-site in Zone 4. Professionalism and a positive, people-oriented attitude. Strong problem-solving skills and the ability to think quickly. A proactive team player who takes ownership of their work. What we offer: Competitive salary Bonuses Parking Subsidy Life and Medical Insurance Benefits and Discounts Growth opportunities Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)