Инженер технической поддержки вакансии

О компании и команде Т1 — стабильный и надёжный работодатель, предоставляющий возможности для профессионального роста и решения интересных задач в гибридном формате. В состав Т1 входят: Т1 Иннотех, Т1 ИИ, Т1 Интеграция, Т1 Облако, Т1 Сервионика, Т1 Цифровая Академия, НОТА от Т1. Компания обслуживает более 700 контрактов в различных секторах, включая государственный, финансовый, ритейл, телеком, производство, транспорт и логистику. Задачи: — классифицировать и маршрутизировать обращения согласно регламентам; — решать обращения из определённого перечня; — проверять данные в обращениях на полноту и корректность; — контролировать исполнение SLA при выполнении обращений. Требования: — умение оперативно обрабатывать входящую информацию; — желание развиваться в ИТ; — нацеленность на результат. Условия: — официальное трудоустройство в штат аккредитованной IT компании; — обучение и система наставничества в процессе адаптации; — комфортный офис по адресу проспект Кирова, 391А. Бонусы: — расширенный соцпакет: ДМС, компенсация фитнеса, скидки от партнеров; — эксклюзивный зарплатный проект для сотрудников; — корпоративная база знаний: курсы, онлайн библиотека, тренинги и митапы для развития hard и soft skills; — современная корпоративная культура.

Задачи: — Выполнение работ по заявкам Заказчика (диагностика, обслуживание и ремонт pos-терминалов, оргтехники, компьютеров и кассового оборудования) — Выезд на объекты обслуживания Заказчика — Обработка заявок в системе учета. Требования: — Опыт в аналогичной должности желателен, но не является обязательным условием. — Имеет знание ПК (диагностика, ремонт, установка и настройка софта) — Обучаемость и интерес к IT сфере. Условия: — Формат работы: разъездной. — Оформление согласно ТК РФ, официальная заработная плата. — Компенсация затрат на проезд по маршруту, мобильная связь. — ДМС, доступная база знаний и возможности для обучения, партнерские скидки, кафетерий льгот. — Льготные программы от компаний – партнеров. — График работы - 5/2 c 9-00 до 18-00. Возможно совмещение.

Задачи: — совершать исходящие звонки по заявкам для уточнения информации и/или удалённого решения заявки в соответствии с инструкциями; — назначать задачи на рабочую группу/инженера, уточнять сроки выполнения, проверять корректность закрытия обращения; — предоставлять информацию по статусам заявок; — контролировать исполнение SLA при выполнении обращений; — обрабатывать входящие обращения согласно регламентам/инструкциям; — формировать и вести отчётность по заданным параметрам; — взаимодействовать с сотрудниками технической поддержки. Требования: — образование от средне-специального; — наличие организационных и административных навыков; — готовность к работе с входящими звонками; — умение оперативно обрабатывать входящую информацию; — грамотная устная и письменная речь. Условия: — официальное трудоустройство в штат аккредитованной IT компании; — обучение и система наставничества в процессе адаптации; — комфортный офис по адресу ул. Авроры 150/1; — расширенный соц. пакет: ДМС, компенсация фитнеса, скидки от партнеров; — эксклюзивный зарплатный проект для сотрудников; — корпоративная база знаний: курсы, онлайн библиотека, тренинги и митапы для развития hard и soft skills; — современная корпоративная культура.

Задачи: — принимать обращения от пользователей и сотрудников внутренних подразделений Компании; — проверять данные в обращениях на полноту и корректность; — классифицировать и маршрутизировать обращения в соответствии с действующими регламентами; — контролировать исполнения SLA при выполнении обращений. Требования: — умение оперативно обрабатывать входящую информацию; — желание развиваться в ИТ; — нацеленность на результат. Условия: — официальное трудоустройство в штат аккредитованной IT-компании; — обучение и система наставничества в процессе адаптации; — комфортный офис по адресу ул. Авроры 150/1; — расширенный соц. пакет: ДМС, компенсация фитнеса, скидки от партнеров; — эксклюзивный зарплатный проект для сотрудников; — корпоративная база знаний: курсы, онлайн библиотека, тренинги и митапы для развития hard и soft skills; — возможности для профессионального роста в IT-компании без опыта работы; — современную корпоративная культура, в которой жизнь течет нон-стоп.

Задачи: — Организация ИТ-поддержки на основе сервисной модели ITIL; — Разработка и сопровождение ITSM-систем и их компонентов (каталог услуг, каналы взаимодействия, ИТ-активы); — Наполнение баз данных в ITSM-системе с целью снижения количества поступающих заявок; — Управление жизненным циклом и учёт пользовательских ИТ-активов; — Координация и контроль проектов по развитию офисной инфраструктуры, модернизации пользовательского оборудования и обновлению пакетов программного обеспечения; — Руководство командой ИТ-поддержки: оценка эффективности сотрудников, регулярное предоставление обратной связи, участие в подборе персонала на открытые позиции, разработка и внедрение ключевых показателей эффективности (KPI) для команды поддержки; — Участие в ИТ-аудитах и устранение замечаний, выявленных в ходе проверок; — Взаимодействие с внешними партнёрами, предоставляющими ИТ-услуги Требования: — Высшее образование в сфере информационных технологий; — Опыт управления командой ИТ-поддержки от 3-х лет и от 1-2 человек в подчинении; — Английский язык — уровень не ниже Intermediate; — Развитые аналитические способности; — Отличные коммуникативные навыки; — Уверенный пользователь ПК (Excel, PowerPoint); — Высокая мотивация и нацеленность на результат. Условия: — Стабильную работу в международной компании; — Трудоустройство по ТК РФ, стабильные выплаты заработной платы; — ДМС, страхование жизни с первого дня работы; — Пакет гибких льгот (оплата фитнеса/ обучения/ оплата путешествия/ расширенный пакет ДМС или др.); — Поддерживающую, вдохновляющую корпоративную культуру компании с фокусом на инновационный подход к ведению бизнеса; — Доступ к корпоративному порталу обучения Eduson; — Доступ к программе скидок и привилегий PrimeZone; — Возможности для реализации своих идей; — Годовой бонус; — Компенсацию питания; — Локация: комфортный офис в 3 минутах ходьбы от станции метро "Улица 1905 года".

Задачи: — Оказывать техническую поддержку сотрудникам по вопросам работы оборудования, программного обеспечения и корпоративных систем. — Выполнять подготовку, настройку, замену и передачу пользователям компьютерной техники и мобильных устройств. — Устанавливать, обновлять и сопровождать пользовательское программное обеспечение. — Вести учёт ИТ-оборудования и контролировать его актуальное состояние. — Разрабатывать и поддерживать в актуальном состоянии пользовательские инструкции и внутреннюю техническую документацию. — Управлять учётными записями и правами доступа пользователей в корпоративных информационных системах. — Проводить консультации и обучение сотрудников по вопросам использования оборудования и корпоративных сервисов. — Выполнять первичное администрирование систем электронного документооборота, с перспективой участия в сопровождении EDI. — Администрировать корпоративную телефонию. — Участвовать в подготовке и актуализации внутренних регламентов, инструкций и процедур в области ИТ. — Взаимодействовать с поставщиками оборудования и ИТ-услуг. — Анализировать повторяющиеся обращения пользователей и участвовать в совершенствовании процессов технической поддержки. Требования: — Техническое образование (ИТ-образование будет преимуществом). — Уверенное владение ОС Windows. — Уверенное владение Microsoft Office. — Опыт настройки устройств на iOS. — Понимание принципов работы IP-адресации, DNS, доменной инфраструктуры и VPN. — Английский язык на уровне не ниже B1. — Способность самостоятельно разбираться в новых инструментах и технологиях. — Аналитический подход к решению задач. — Умение структурировать информацию и понятно описывать проблему. — Ответственность и организованность, готовность уточнять детали, если информации недостаточно для решения задачи. — Грамотная устная и письменная речь, доброжелательность и корректность при взаимодействии с пользователями. — Желание систематизировать знания и поддерживать техническую документацию в актуальном состоянии. Будет преимуществом: — Опыт работы в технической поддержке. — Опыт работы с SAP, системами ЭДО или другими корпоративными информационными системами. — Опыт подготовки инструкций, регламентов или ведения базы знаний. — Опыт автоматизации рутинных операций или оптимизации рабочих процессов. Условия: — Оформление согласно ТК РФ. — ДМС после испытательного срока. — Компенсация питания. — Комфортный офис в пешей доступности от метро.

Location: Poland Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. Who We’re Looking For: Support Operator to join our Global Customer Support Division. This role focuses on high-quality case handling, user consultations, and continuous improvement of support processes and knowledge base content. The role is based in Poland. Responsibilities: Support Operations & Case Handling Handle and distribute incoming support cases with proper prioritization and ownership Monitor the support queue and proactively take cases into work Provide expert guidance on Creatio products and related services Process service requests including cloud-related actions, licensing, and SLA activation Keep customers informed about case progress and resolution timelines Manage escalations and support critical customer situations Collect and analyze customer feedback to improve support quality Customer Communication Communicate with customers via phone, chat, and email in a clear and professional manner Provide consultations and explanations tailored to customer needs Perform remote sessions to assist with issue resolution when required Knowledge Sharing & Continuous Improvement Create, update, and maintain knowledge base articles and internal documentation Collaborate with the Academy team by providing feedback and content improvement suggestions Identify recurring issues and contribute to optimization of support processes and service quality Requirements: Experience in customer or technical support roles Strong understanding of HelpDesk / ServiceDesk operations Excellent verbal and written communication skills Strong capability to explain technical concepts clearly to users Ability to manage escalations and critical cases with a solution-oriented approach Confident use of office software, email clients, and web browsers Basic understanding of PC architecture and networks Foundational knowledge of databases (DBMS) is a plus Strong teamwork skills and ability to manage multiple tasks simultaneously English proficiency at B2 level or higher What you should expect from us: Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Location: Ukraine Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. Who We’re Looking For: Support Operator to join our Global Customer Support Division. This role focuses on high-quality case handling, user consultations, and continuous improvement of support processes and knowledge base content. The role is based in Poland. Responsibilities: Support Operations & Case Handling Handle and distribute incoming support cases with proper prioritization and ownership Monitor the support queue and proactively take cases into work Provide expert guidance on Creatio products and related services Process service requests including cloud-related actions, licensing, and SLA activation Keep customers informed about case progress and resolution timelines Manage escalations and support critical customer situations Collect and analyze customer feedback to improve support quality Customer Communication Communicate with customers via phone, chat, and email in a clear and professional manner Provide consultations and explanations tailored to customer needs Perform remote sessions to assist with issue resolution when required Knowledge Sharing & Continuous Improvement Create, update, and maintain knowledge base articles and internal documentation Collaborate with the Academy team by providing feedback and content improvement suggestions Identify recurring issues and contribute to optimization of support processes and service quality Requirements: Experience in customer or technical support roles Strong understanding of HelpDesk / ServiceDesk operations Excellent verbal and written communication skills Strong capability to explain technical concepts clearly to users Ability to manage escalations and critical cases with a solution-oriented approach Confident use of office software, email clients, and web browsers Basic understanding of PC architecture and networks Foundational knowledge of databases (DBMS) is a plus Strong teamwork skills and ability to manage multiple tasks simultaneously English proficiency at B2 level or higher What you should expect from us: Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type

О компании: ООО «АФЛТ-Системс» – официально аккредитованная в Минцифры ИТ-компания, основанная в сентябре 2022 года. Входит в состав Группы компаний «Аэрофлот». Основное направление деятельности – внедрение, проектирование и реализация ключевых инициатив и проектов Группы компаний «Аэрофлот» в области информационных технологий. Обязанности: Ведение заявок (инцидентов, запросов на обслуживание, запросов на изменения, проблем); Контроль полноты заполнения обращения на 1 ЛТП; возврат недооформленных заявок на доработку; Мониторинг сроков обработки обращений; предотвращение нарушений SLA; эскалация рисков вышестоящему руководству; Диагностика, документирование инцидентов; Решение запросов без изменения кода; Эскалация на 3 ЛТП, подготовка качественных отчётов для 3 ЛТП; Контроль актуальности и обновление базы знаний. Дополнительно для Ведущего аналитика: Принятие решений по корректировке приоритетов; Разрешение спорных ситуаций по классификации («бизнес-» или «ИТ-проблема»); Консультирование аналитиков команды; Диагностика, документирование, обеспечение единообразия подходов к решению; Проверка полноты и качества записей в системе учёта инцидентов; Эффективное планирование собственного времени и времени команды. Требования: Высшее техническое образование (ИТ-специализация приветствуется); Опыт работы в службе поддержки 2 и/или 3 ЛП с использованием Helpdesk: Аналитик — от 3 лет; Ведущий аналитик — от 5 лет; Общее понимание принципов построения и функционирования сложных распределённых ИТ-систем; Знание интернет-технологий, персональных компьютеров и периферийного оборудования; Базовые знания процессов ITSM/ITIL (управление инцидентами, запросами на обслуживание, управление проблемами, управление конфигурационными единицами); Навыки удаленной поддержки пользователей; Глубокое понимание архитектуры веб-приложений, СУБД, сетевых протоколов (TCP/IP, HTTP/HTTPS), администрирования ОС (Windows/Linux); Уверенное владение средствами мониторинга (Zabbix, Grafana, Prometheus или аналоги) для диагностики состояния компонентов Системы; Навыки написания SQL-запросов для анализа и выявления причин проблем на уровне данных; Опыт работы с ServiceNow, Jira Service Management или аналогами; Опыт структурирования и ведения базы знаний; умение выявлять пробелы в документации и организовывать их закрытие; Опыт воспроизведения проблем на предпромышленных средах; Чёткое изложение технической информации для разных аудиторий (пользователи, разработчики, архитекторы, руководство); Понимание влияния технических проблем на бизнес-процессы; способность видеть картину в целом и принимать взвешенные решения; Работа с критическими инцидентами и сжатыми сроками; сохранение продуктивности в условиях высокой нагрузки; Способность к глубокой диагностике и систематизации информации; поиск первопричин, а не устранение симптомов; Понимание потребностей пользователей и бизнеса; умение управлять ожиданиями и обеспечивать качественный сервис. Будет преимуществом: Базовые навыки написания скриптов (Python, PowerShell, Bash) для автоматизации типовых операций; Общее понимание бизнес-процессов, реализованных в ИС ЕПП (управление суточным планом полетов, расписание, стыковками трансфертных пассажиров, оборотом воздушных судов). Условия: Гибридный формат работы. Работа в аккредитованной ИТ-компании со всеми предусмотренными государственными льготами, включая ИТ-ипотеку. Полностью «белая» заработная плата. Уровень дохода обсуждается индивидуально и зависит от опыта и экспертизы. ИТ-отсрочка и бронь от мобилизации как для сотрудников компании с критически важной инфраструктурой. Корпоративные льготы на авиабилеты авиакомпаний «Аэрофлот», «Россия» и «Победа» для сотрудника и членов семьи (родители, супруг(а), дети). ДМС с первого рабочего дня: стоматология, помощь на дому, плановый и экстренный стационар; возможность подключения семьи на льготных условиях. Компенсация питания при работе из офиса. Курсы, сертификации, профессиональные конференции. Корпоративный сервис благополучия: безлимитные консультации с экспертами по юридическим, психологическим, финансовым вопросам и вопросам здорового образа жизни. Корпоративные мероприятия и активности: спорт, киберспорт, мотопробеги и другие форматы внерабочего общения. Дополнительно: кафетерий скидок, доступ к корпоративной библиотеке Alpina Digital, билеты на футбольные и баскетбольные матчи.

Задачи: — Решение поступающих запросов. — Консультации в пределах пользовательских инструкций. — Использование базы "Типовых запросов и ответов". — Решение вопросов Заказчиков, имеющих низкий приоритет. Требования: — Высшее/неоконченное образование. — Умение работать с большими объемами информации. — Аналитическое мышление. — Продвинутый пользователь MS Office (Word, Excel, Outlook). — Будет плюсом наличие опыта работы в поддержке, разработке или тестировании систем. Условия: — Стабильный доход на уровне рынка. — Комфортный офис с кофемашиной, массажным креслом, настольными играми, спортзалом, зоной отдыха, PlayStation. — Сильная команда экспертов. — Личный наставник, помогающий погрузиться в проект.

Location: NYC (SoHo) Workplace: Hybrid Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed. Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team. You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business. IN THIS ROLE YOU WILL: - Provide swift, high-priority support to Premium customers, responding within strict SLAs. - Diagnose, reproduce, and resolve complex technical issues across the Replit platform. - Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication. - Lead customer-facing communications during outages or incidents. - Identify recurring issues and collaborate internally to reduce time-to-resolution. - Contribute to internal tooling, automation, and documentation that improves team efficiency. - Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience. - Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality. REQUIRED SKILLS AND EXPERIENCE: - 3+ years in technical support, developer support, or systems engineering. - Experience providing rapid-response support to high-value or enterprise customers. - Strong debugging skills with JavaScript, Python, or similar languages. - Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly. - Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities. - Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure. - A proactive, ownership-driven mindset and genuine empathy for customers building on Replit. NICE TO HAVE: - Has used Replit in the last 3 to 6 months. - Experience working with IDEs, terminals, or other common developer tools. - Experience with AI tools (Claude, ChatGPT, etc.) WHAT WE VALUE: - Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions - Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams - Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences - Continuous learning: Passion for staying current with industry best practices and new technologies - Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems This is a full-time role that can be held from our NYC office. The schedule follows a Saturday through Wednesday work week, with an in-office requirement on Mondays and Wednesdays. Full-Time Employee Benefits Include: 💰 Competitive Salary & Equity 💹 401(k) Program with a 4% match (US Only) ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚼 Paid Parental, Medical, Caregiver Leave 🏝 Flexible Time Off (FTO) + Holidays 🚗 Commuter Benefits (In-Office & US Only) 📱 Monthly Wellness Stipend 🧑‍💻 Autonomous Work Environment 🖥 In Office Set-Up Reimbursement (In-Office Only) 🚀 Quarterly Team Gatherings ☕ In Office Amenities (In-Office Only) Want to learn more about what we are up to? - Self-driving Company https://replit.com/blog/self-driving-company - Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale - AI Adoption https://replit.com/blog/ai-adoption - Build Open-Source Apps https://replit.com/build/open-source-app-builder   Interviewing + Culture at Replit - Operating Principles https://blog.replit.com/operating-principles - Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

Location: Foster City, CA Workplace: Hybrid Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed. Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team. You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business. IN THIS ROLE YOU WILL: - Provide swift, high-priority support to Premium customers, responding within strict SLAs. - Diagnose, reproduce, and resolve complex technical issues across the Replit platform. - Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication. - Lead customer-facing communications during outages or incidents. - Identify recurring issues and collaborate internally to reduce time-to-resolution. - Contribute to internal tooling, automation, and documentation that improves team efficiency. - Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience. - Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality. REQUIRED SKILLS AND EXPERIENCE: - 3+ years in technical support, developer support, or systems engineering. - Experience providing rapid-response support to high-value or enterprise customers. - Strong debugging skills with JavaScript, Python, or similar languages. - Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly. - Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities. - Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure. - A proactive, ownership-driven mindset and genuine empathy for customers building on Replit. NICE TO HAVE: - Has used Replit in the last 3 to 6 months. - Experience working with IDEs, terminals, or other common developer tools. - Experience with AI tools (Claude, ChatGPT, etc.) WHAT WE VALUE: - Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions - Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams - Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences - Continuous learning: Passion for staying current with industry best practices and new technologies - Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems This is a full-time role that can be held from our Foster City, CA office. The schedule follows a Saturday through Wednesday work week, with an in-office requirement on Mondays and Wednesdays. Full-Time Employee Benefits Include: 💰 Competitive Salary & Equity 💹 401(k) Program with a 4% match (US Only) ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚼 Paid Parental, Medical, Caregiver Leave 🏝 Flexible Time Off (FTO) + Holidays 🚗 Commuter Benefits (In-Office & US Only) 📱 Monthly Wellness Stipend 🧑‍💻 Autonomous Work Environment 🖥 In Office Set-Up Reimbursement (In-Office Only) 🚀 Quarterly Team Gatherings ☕ In Office Amenities (In-Office Only) Want to learn more about what we are up to? - Self-driving Company https://replit.com/blog/self-driving-company - Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale - AI Adoption https://replit.com/blog/ai-adoption - Build Open-Source Apps https://replit.com/build/open-source-app-builder   Interviewing + Culture at Replit - Operating Principles https://blog.replit.com/operating-principles - Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

Задачи: — Обработка входящих запросов и тикетов клиентов. — Ответы на вопросы клиентов и предоставление точной информации. — Помощь клиентам в решении вопросов, связанных с онбордингом и использованием продукта. — Эскалация сложных вопросов соответствующим внутренним командам. — Поддержание связи с клиентами до полного разрешения запросов. — Ведение точной информации о клиентах и истории коммуникаций в HubSpot. — Обновление статусов клиентов и тикетов. — Отслеживание открытых вопросов и обеспечение их решения. — Сбор повторяющихся вопросов и проблем клиентов для передачи соответствующим командам. — Помощь в улучшении внутренних процессов на основе обратной связи клиентов. Требования: — Опыт работы от 1 года в Customer Support, Customer Success, Onboarding, Account Management, Operations или аналогичной роли. — Опыт работы с тикетами, запросами клиентов или очередями поддержки. — Опыт работы с SaaS, fintech, платежами, банковскими или другими B2B технологическими продуктами будет плюсом. — Хорошие письменные и устные коммуникативные навыки на английском и русском языках. — Хорошие организационные навыки и внимание к деталям. — Способность одновременно обрабатывать несколько запросов клиентов. — Опыт работы с CRM или системами тикетов будет плюсом. — Уровень английского B2+ (письменно и устно). Желательно: — Опыт в fintech, платежах, банковском деле, FX или кросс-граничных платежах. — Понимание процессов KYB/KYC или онбординга. — Опыт работы с международными клиентами. — Опыт работы с HubSpot или аналогичными CRM/системами поддержки. Условия: — Работа в международной fintech компании, работающей в Африке, MENA и Азии. — Получение практического опыта в fintech, платежах, онбординге и операциях с клиентами. — Тесное взаимодействие с командами Product, Compliance и Operations. — Возможность роста в роли Customer Success, Account Management или Operations по мере масштабирования компании.

Location: Kuala Lumpur, Malaysia Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. What You’ll Be Doing Responsible for the daily operation and maintenance of company laptops, with macOS as the primary focus, as well as Windows computers, mobile devices (iOS and Android), IP phones, and other desktop IT equipment. This includes device imaging and setup, software and hardware installation, configuration, updates, maintenance, troubleshooting, and issue resolution. Maintain office IT systems, including IP phones, video conferencing and wireless presentation systems, printers, CCTV, and access control. Support server room operations, structured cabling, UPS systems, switches, access points, and routine inspections. Monitor infrastructure availability and performance through dashboards and alerts. Basic knowledge of servers, networking, audio-visual systems, and electrical principles is required. Perform daily monitoring and testing of office Wi-Fi, wired networks, and VPN connections, and troubleshoot network-related issues Work with teams to identify valuable AI and automation opportunities, deliver end-to-end solutions, and drive adoption through demonstrations, training, and hands-on support. Measure the impact and use AI tools to improve troubleshooting, ticket handling, documentation, and reporting. Support regional offices with IT rollouts, new office setups, and on-site project delivery. Travel when required and provide technical support and coordination throughout the implementation. Create and maintain IT knowledge-sharing documents, SOPs, and the service desk knowledge base. Implement Global IT strategies, technical standards, guidelines, and solutions while continuously improving employees’ IT service experience and satisfaction. Manage vendor relationships and coordinate equipment procurement, installation, maintenance, and technical support with external service providers. What We Look For In You Bachelor's degree or above; computer science, software engineering, networking or other related majors are preferred. At least 3 years of working experience in IT support, IT engineering or a similar hands-on technical role, with working experience in large IT companies preferred. Operation and maintenance experience across Windows, macOS, WiFi network, VPN network and smart office systems is required. Basic knowledge of server and network administration: Windows Server or Linux, virtualisation, backup and restore, switches, VLANs, WiFi controllers, firewalls and VPN. Certifications such as CCNA, Microsoft or Linux are a plus. Demonstrated software engineering ability: strong Python (or an equivalent language) plus PowerShell or Bash; comfortable with Git and code review; able to build, test, document and maintain internal tools and integrations against REST APIs. Please be ready to share a portfolio, GitHub profile or examples of tools you have built. Hands-on AI practitioner: daily user of AI assistants (e.g. Claude, ChatGPT) with effective prompting skills, plus practical experience building AI agents, AI skills or MCP integrations. Experience deploying AI solutions for non-technical users is a strong plus. Comfortable working directly with business stakeholders to turn unclear requirements into practical, deliverable solutions, and capable of presenting and providing training to non-technical users. Strong communication, presentation, and facilitation skills, with a proactive approach to problem-solving. Able to work independently and collaboratively, accommodate flexible working hours including evenings & weekends, and travel to regional offices when required. Fluent in Malay,English and Mandarin listening and speaking Perks & Benefits Competitive remuneration package (Basic Salary + Shift Allowance + KPI Allowance + Yearly Bonus) Meal allowance Transportation allowance (T&C apply) Monthly team building Fitness & wellness benefits per annum Convenient workplace (5 minutes walk from MRT TRX) Insurance coverage for employees & dependants Excellent prospects for growth and promotion Employee engagement, recognition and appreciation program Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: London Office Workplace: Hybrid Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed. Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team. You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business. IN THIS ROLE YOU WILL: - Serve as the trusted front-line contact for large enterprise customers, guiding them on AI prompting best practices, resolving bugs, and turning feedback into a better product experience, whilst adhering to strict SLAs. - Diagnose, reproduce, and resolve complex technical issues across the Replit platform. - Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication. - Lead customer-facing communications during outages or incidents. - Analyse recurring issues and identify process and documentation improvements to reduce time-to-resolution - Build and update internal tooling, automation, and documentation that improves team efficiency. - Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience. - Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality. REQUIRED SKILLS AND EXPERIENCE: - 4+ years in technical support, developer support, or systems engineering. - Experience managing and delivering against operational SLAs for enterprise accounts - Strong hands-on debugging experience with JavaScript, Python, or similar languages, including the ability to read and reason through an unfamiliar codebase. - Working knowledge of APIs, databases, and Git-based CI/CD workflows. - Excellent written and verbal communication skills, able to convey technical concepts clearly to both technical and non-technical stakeholders. - Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities. - Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure. - A proactive, ownership-driven mindset and genuine empathy for customers building on Replit. NICE TO HAVE: - Has used Replit in the last 3 to 6 months. - Experience working with IDEs, terminals, or other common developer tools. - Experience with AI tools (Claude, ChatGPT, etc.). - Exposure to cloud infrastructure (AWS, GCP, or similar). WHAT WE VALUE: - Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions - Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams - Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences - Continuous learning: Passion for staying current with industry best practices and new technologies - Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems Full-Time Employee Benefits Include: 💰 Competitive Salary & Equity 💹 401(k) Program with a 4% match (US Only) ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚼 Paid Parental, Medical, Caregiver Leave 🏝 Flexible Time Off (FTO) + Holidays 🚗 Commuter Benefits (In-Office & US Only) 📱 Monthly Wellness Stipend 🧑‍💻 Autonomous Work Environment 🖥 In Office Set-Up Reimbursement (In-Office Only) 🚀 Quarterly Team Gatherings ☕ In Office Amenities (In-Office Only) Want to learn more about what we are up to? - Self-driving Company https://replit.com/blog/self-driving-company - Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale - AI Adoption https://replit.com/blog/ai-adoption - Build Open-Source Apps https://replit.com/build/open-source-app-builder   Interviewing + Culture at Replit - Operating Principles https://blog.replit.com/operating-principles - Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

Location: Remote - Singapore Workplace: Remote Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed. Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team. You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business. IN THIS ROLE YOU WILL: - Provide swift, high-priority support to Premium customers, responding within strict SLAs. - Diagnose, reproduce, and resolve complex technical issues across the Replit platform. - Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication. - Lead customer-facing communications during outages or incidents. - Identify recurring issues and collaborate internally to reduce time-to-resolution. - Contribute to internal tooling, automation, and documentation that improves team efficiency. - Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience. - Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality. REQUIRED SKILLS AND EXPERIENCE: - 3+ years in technical support, developer support, or systems engineering. - Experience providing rapid-response support to high-value or enterprise customers. - Strong debugging skills with JavaScript, Python, or similar languages. - Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly. - Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities. - Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure. - A proactive, ownership-driven mindset and genuine empathy for customers building on Replit. NICE TO HAVE: - Has used Replit in the last 3 to 6 months. - Experience working with IDEs, terminals, or other common developer tools. - Experience with AI tools (Claude, ChatGPT, etc.) WHAT WE VALUE: - Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions - Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams - Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences - Continuous learning: Passion for staying current with industry best practices and new technologies - Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems Note: This role will begin as remote, with plans to transition to a hybrid model once we establish a local office presence. Full-Time Employee Benefits Include: 💰 Competitive Salary & Equity 💹 401(k) Program with a 4% match (US Only) ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚼 Paid Parental, Medical, Caregiver Leave 🏝 Flexible Time Off (FTO) + Holidays 🚗 Commuter Benefits (In-Office & US Only) 📱 Monthly Wellness Stipend 🧑‍💻 Autonomous Work Environment 🖥 In Office Set-Up Reimbursement (In-Office Only) 🚀 Quarterly Team Gatherings ☕ In Office Amenities (In-Office Only) Want to learn more about what we are up to? - Self-driving Company https://replit.com/blog/self-driving-company - Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale - AI Adoption https://replit.com/blog/ai-adoption - Build Open-Source Apps https://replit.com/build/open-source-app-builder   Interviewing + Culture at Replit - Operating Principles https://blog.replit.com/operating-principles - Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

Требования: — Обязательное свободное владение казахским языком — устная и письменная коммуникация; — Готовность регулярно отвечать на входящие звонки и консультировать пользователей на казахском и русском языках; — Грамотная устная и письменная речь; — Опыт работы с пользователями, сопровождения или внедрения IT-систем — желателен; — Понимание принципов работы IT-систем и веб-сервисов; — Умение понятно объяснять сложные вещи пользователям без технического опыта; — Внимательность, ответственность и стрессоустойчивость; — Готовность обучаться и быстро разбираться в новых сервисах; — Готовность к командировкам по регионам Казахстана; — Опыт работы с Jira, Service Desk или аналогичными системами — будет плюсом. Задачи: — Сопровождение и внедрение цифрового проекта у пользователей: консультации, обучение работе с системой, приём и обработка обращений, первичный анализ возникающих вопросов и взаимодействие с командой разработки. — Консультирование пользователей по работе с системой; — Приём и обработка входящих телефонных звонков от пользователей; — Проведение обучения и демонстраций функционала системы; — Сопровождение пользователей на этапе внедрения; — Сбор и анализ обратной связи от пользователей; — Регистрация и обработка обращений и возникающих проблем; — Первичный анализ ошибок и передача технических вопросов команде разработки; — Контроль решения обращений и информирование пользователей о статусе; — Подготовка инструкций и материалов для пользователей; — Участие в тестировании новых функций и доработок; — Взаимодействие с заказчиками, пользователями и внутренней командой проекта. Условия: — Офис в современном БЦ; — Молодой дружный коллектив.

Location: United States Workplace: Remote We are looking for a Senior Solutions Engineer, Federal/Public Sector to join our Solutions Engineering team. You will partner with Account Executives to qualify, progress, and close revenue opportunities with civilian, defense, and intelligence community agencies, guiding them through demos, architecture discussions, and proofs-of-concept that prove Coder’s value for both human developers and the AI coding agents working alongside them, often inside classified or air-gapped networks. This is not a scripted-demo-only role. You are equally comfortable running a deep technical proof-of-concept inside a disconnected or classified environment and stepping back to translate a technical win into a business case a federal decision-maker will act on. You are energized by ambiguity, motivated by winning deals the right way, and capable of bringing the voice of the agency back into how Coder builds and sells. WHAT YOU’LL DO - Own the technical relationship with agency prospects through pre-sales, and efficiently manage towards a technical win - Lead or support post-sales relationships and renewals when needed - Demo the Coder platform from the developer, administrator, and AI agent workflow perspectives, including in classified and air-gapped settings - Install Coder on cloud (including GovCloud) and on-prem Kubernetes or VM infrastructure, up to and including air-gapped and disconnected networks - Run proofs-of-concept that prove Coder’s value, including for agentic and LLM-powered development workflows, and accelerate deals - Evolve into a subject-matter expert on Cloud Development Environments, agentic AI development, and their impact on mission delivery - Serve as the agency’s voice, routing insights to Engineering and Product - Log feature requests and issues in our public/private Git repositories - Troubleshoot Coder deployments, networking, and Kubernetes components during evaluation, including within classified networks - Contribute pull requests to Coder’s documentation WHAT WE’RE LOOKING FOR - Active TS/SCI clearance with Polygraph required at time of hire; U.S. citizenship required - Physically based in the DC / Maryland / Virginia (DMV) area, with ability to travel to customer sites as required - Minimum 5 years of experience as a Solutions Engineer selling infrastructure or developer tooling, ideally into federal, defense, or intelligence community customers - Experience with AI tooling at both the user level and infrastructure level, including coding agents and assistants (e.g. Claude Code, GitHub Copilot, Cursor) as well as LLM infrastructure such as model proxies and LLM routing layers (e.g. LiteLLM), and the ability to speak credibly to how agencies evaluate and adopt them, including in classified environments - Strong customer-facing skills that win trust with technical stakeholders and program offices - Ability to translate technical hurdles into mission value in real time - Understand agentic AI software development use cases and advocate passionately where appropriate - Comfortable leading architecture demos and deep-dive troubleshooting sessions in secure, restricted-access environments - Deep Linux fundamentals and comfort at the command line - 3+ years hands-on with Docker and Kubernetes - Experience with AWS GovCloud, Azure Government, or on-prem/air-gapped Kubernetes deployments - 3+ years with Terraform or comparable infrastructure-as-code tooling - Solid grasp of networking: ingress controllers, proxies, load balancers, and operating within DoD/IC network boundaries - Startup-speed execution, ownership mindset, and a player-coach attitude WHAT SUCCESS LOOKS LIKE - You can walk into an ambiguous agency conversation, diagnose the real technical, security, and mission blockers, and design a proof-of-concept that proves value fast, even inside a classified network. - You translate deep technical fluency, including on agentic and LLM-based development workflows, into a business case that resonates with program managers, security officers, and mission owners alike. - Agencies leave your demos and PoCs with a clear, credible picture of how Coder fits their environment, their developers, and their AI agents, without compromising their security posture. - You are as invested in winning the account the right way as you are in closing the current deal; you spot risks early, whether technical, security, or procedural, and loop in the right people. - Your field experience feeds back into product and marketing, sharpening how Coder demos and sells into the public sector. BONUS TACOS - (Tacos? If you need an ice-breaker, ask how we say thanks by giving tacos!) - Success at both high-growth startups and larger software vendors - Direct experience deploying or supporting AI coding agents in customer environments (e.g. Claude Code, Codex, or similar autonomous/semi-autonomous dev tools) - Prior military, intelligence community, or federal civilian service background - Experience with FedRAMP, DoD IL4/IL5, or ATO processes - Background in CI/CD, DevOps, or developer-platform products - Experience in platform engineering or developer platform teams - Kubernetes, AWS, or related certifications ABOUT CODER Coder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com http://coder.com. INTERVIEW PROCESS  We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders. AI USE DURING THE INTERVIEW PROCESS As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process. Not permitted: Using AI assistance during conversational interviews. Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly. OUR USE OF AI IN HIRING We use AI tools to help manage our recruitment process efficiently and fairly. Specifically: - Ashby and Brainerr help us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first. - Granola takes notes during our interview calls so our team can focus on the conversation with you. All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models. In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for Ashby https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf. If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.   CODER IS A PROUD EQUAL OPPORTUNITY EMPLOYER We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.