Инженер технической поддержки вакансии

Задачи: — Проверять ответы агентов поддержки и оценивать их качество — Давать обратную связь по рассмотренным случаям и объяснять причины оценок — Анализировать проблемы с производительностью и обсуждать области для улучшения с агентами с низкими показателями качества — Готовить отчёты по рассмотренным случаям и документировать проблемы — Предлагать улучшения для повышения эффективности службы поддержки и улучшения пользовательского опыта Требования: — Опыт работы не менее 6 месяцев в качестве специалиста по контролю качества, специалиста поддержки или на аналогичной должности — Свободное владение сербским языком и уровень русского языка не ниже B2 — Наличие персонального ноутбука или настольного компьютера с стабильным интернет-соединением для удалённой работы — Умение работать в команде и поддерживать коллег — Готовность к обучению и профессиональному развитию Условия: — Удалённая работа из Сербии — Психологическая поддержка — Медицинское страхование жизни и здоровья Информация о компании: — Международный опыт и возможность расширить профессиональные горизонты — Работа в команде единомышленников — Возможность вносить значимый вклад в улучшение городской инфраструктуры

Location: EMEA or NA Remote - EMEA or North America PlanetScale is growing rapidly and reinventing the database space. The PlanetScale platform offers both Postgres and Vitess clusters. Vitess, an open-source database clustering system for horizontal scaling of MySQL, enables businesses to efficiently handle large-scale data workloads — without sacrificing developer experience. Our customers entrust us with what is often their most precious digital asset, their data, so the stakes couldn’t be higher. We’re looking for a Customer Support Engineer to help developers and businesses get the most out of PlanetScale, resolve issues quickly, and build the support function that helps us scale. What’s the job to be done? You will advise and handle support requests from customers and developers on the PlanetScale platform. You will respond to, debug, and resolve customer support issues through support tickets, customer Slack channels, public discussions, and other support channels. You will help customers understand how to use PlanetScale effectively, including how to reason about queries, schema changes, application behavior, database connectivity, and production workflows. You will create and improve internal and external documentation, support playbooks, troubleshooting guides, and customer-facing materials. You will identify product gaps and recurring sources of customer friction, then work with Engineering to prioritize improvements. You will contribute to the systems, processes, and practices that help PlanetScale deliver excellent developer-focused support at scale. These attributes best describe you… You are customer-focused, empathetic, and clear in how you communicate, while knowing when to push back in ways that help customers become successful on their own. You have excellent debugging and troubleshooting skills, with the curiosity and persistence to follow issues across applications, databases, infrastructure, and product behavior. You are comfortable stepping outside your comfort zone. Whether that means reading unfamiliar application code, digging into database behavior, testing a new framework, or learning a connector you haven’t used before, you’re willing to go where the problem leads. You are a self-starting, enthusiastic individual who takes responsibility for outcomes and wants to make a meaningful impact on the business. You can operate independently, but you know when to ask for help and how to bring the right people into an issue. You are highly organized and able to operate in ambiguous or changing situations. You are data-driven, team-oriented, and comfortable communicating across many audiences. You enjoy working cross-functionally and translating customer pain into actionable product, documentation, and process improvements. What you will need Experience supporting production applications, databases, developer tools, infrastructure, or other technical products. Working knowledge of SQL, preferably with experience in MySQL and/or PostgreSQL. Strong debugging skills and the ability to reason through application and database behavior. Programming experience. You will not be programming full-time, but you should be comfortable reading and navigating unfamiliar code to understand customer issues. Experience with common application frameworks, ORMs, database connectors, or application deployment patterns. Willingness to explore new languages, frameworks, tools, and customer environments as needed. Strong written and verbal communication skills. Strong empathy for customers, developers, and teammates, with the ability to advocate for customer needs clearly and constructively. What else will help you be successful Experience working in a remote organization. Experience with cloud platforms such as AWS, GCP, or Azure. Knowledge of monitoring, observability, and debugging tools. Experience helping build support processes, documentation systems, or teams from an early stage. Why PlanetScale We’re redefining how high-growth companies manage data at scale — and we work with some of the most exciting brands in gaming, consumer tech, and B2B SaaS. As a Customer Support Engineer, you’ll be on the front lines helping developers and businesses solve real production problems, while also shaping the product, documentation, and support systems that make PlanetScale better for every customer. PlanetScale is a profitable company with a philosophy centered around building small teams of p99 individuals and is recognized as one of the fastest growing companies in America. At PlanetScale we believe in supporting people to do their best work and thrive no matter the location. Our mission is to build a diverse, equitable, and inclusive company. We strive to build an inclusive environment where all people feel that they are equally respected and valued, whether they are a candidate or an employee. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, pregnancy status, and veteran status. If you have a disability, please let us know if there’s any way we can make the interview process better for you; we’re happy to accommodate! Total Compensation and Pay Transparency An employee’s total compensation consists of base salary + variable comp where appropriate + benefits + equity. A member of our Talent Acquisition team will be happy to answer any further questions when we engage with you to begin the interview process.

Location: Berlin, Germany Workplace: onsite ABOUT YOU We are looking for an IT Support Engineer who is customer-service oriented, proactive, and highly organized to join our Corporate IT team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to own IT operations end-to-end for our Berlin office - from employee onboarding and equipment setup to managing our core internal systems and being the first point of contact for anyone who needs help. Strong troubleshooting and communication skills are essential, along with experience in IT support, systems administration, and hands-on hardware/software maintenance. The ability to manage multiple priorities independently and adapt to shifting demands in a dynamic environment will be key to your success in this role. If you're passionate about solving problems and keeping people productive and love being part of a global gaming commerce company that helps developers bring their games to players around the world, we would love to hear from you!   ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. RESPONSIBILITIES Own end-to-end IT onboarding and offboarding, including account setup, access provisioning and deprovisioning, and equipment handoff. Administer the company's core internal and external services (Google Workspace, Atlassian, Okta, LDAP, VPN, SIP), along with the office network and AV and conference-room systems. Act as the primary on-site point of contact for the office, providing a mix of on-site and remote support with a strong customer-service focus. Manage office IT equipment across its full lifecycle: procurement, deployment, maintenance, and decommissioning of hardware (printers and scanners, peripherals, AV) and software, keeping the asset inventory accurate and all allocations logged. Own vendor relationships for IT hardware and services (for example, Apple, Dell, Asus, Logitech). Provide IT support for internal events such as meet-ups and conferences, and support employee desk moves and office reconfigurations. Create and maintain clear IT documentation and runbooks for the systems and processes you own. REQUIREMENTS At least 3 to 4 years of hands-on IT experience covering hardware and software troubleshooting, installation, and maintenance. Professional working proficiency in English and German , with the ability to explain technical concepts clearly to non-technical colleagues. Hands-on experience administering core business and identity systems (for example, Google Workspace, Atlassian, Okta, LDAP, VPN). Experience with office networking, AV and conference-room systems, CCTV and physical security systems, and backup and recovery. Excellent interpersonal skills with a genuine customer-service mindset. Comfortable working independently and owning problems end to end in a dynamic environment where priorities can shift quickly. Proactive and organized, eager to learn, with strong practical problem-solving skills. Benefits We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off, Gym membership, monthly train ticket and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play. The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com Explore more opportunities at: https://xsolla.com/careers

Задачи: • Поддержка внутренних и внешних пользователей; • Интеграция и сопровождение клиентов; • Внедрение и изучение новых информационных систем; • Сбор, фиксация и структурирование требований; • Работа с несколькими системами одновременно; • Взаимодействие с командами разработки (инциденты, тестирование); • Ведение базы знаний и приёмочное тестирование. Требования: • Опыт внедрения/сопровождения ИС; • Готовность работать с техническими задачами (VPN, диагностика сети и т.п.); • Умение общаться с пользователями и объяснять сложное простым языком. Будет плюсом: • Опыт работы в банках/финтехе; • Понимание интеграционных решений; • Работа с SQL и логами; • Английский язык от B1+.

Location: Poland Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users,  agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in  Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100  countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.  We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.  In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. Who We’re Looking For Technical Advisor to join our Global Customer Support Division. In this role, you will support enterprise customers in the successful operation, optimization, and strategic use of the Creatio platform with a focus on the MEA/America/Europe region. You will act as the primary technical point of contact, developing a deep understanding of each customer’s architecture, business objectives, and system configuration. Combining strong troubleshooting expertise with a proactive, advisory approach, you will provide guidance, preventive monitoring, and technical consultations to ensure platform stability, maximize value, and support long-term customer success. Responsibilities Technical Account Ownership: Be the dedicated technical contact for assigned enterprise accounts. Ensure full visibility and ownership over all technical matters, escalations, and platform usage challenges. Escalation Case Management: Collaborate closely with Support, Product, and RCD teams to resolve and manage critical incidents, coordinate escalations, and ensure SLA compliance for technical cases. Proactive Monitoring and Risk Prevention: Continuously monitor system performance and health. Identify potential risks, inefficiencies, and bottlenecks, providing actionable recommendations to mitigate them before they impact the customer. Platform Enablement Consulting: Guide customers on platform best practices, new feature enablement, system architecture, and performance optimization. Deliver tailored recommendations that align with their business roadmap. Strategic Engagement Advocacy: Participate in QBRs and strategic reviews. Provide feedback to internal teams based on customer needs. Influence roadmap decisions through structured customer insights. Requirements 4+ years of experience in enterprise technical support, professional services, or TAM/TA roles (preferably in B2B SaaS). Experience with the Creatio platform or similar low-code/no-code solutions, as well as CRM systems or SaaS platforms, is considered a plus. Hands-on experience with APIs, integrations, SQL (as a language), cloud infrastructure (IIS server, Redis server, SQL server), and performance tuning (monitoring tools e.g. Grafana, Zabbix). Experience in managing technical relationships with enterprise customers. Ability to lead technical workshops, explain complex ideas clearly, and influence outcomes. Advanced English. Proactive, customer-first mindset with strong ownership culture. Professional competencies Platform architecture configuration: Strong understanding of platform architecture, system capabilities, deployment models (cloud/on-prem), and integrations within CRM or enterprise SaaS environments. Technical troubleshooting diagnostic skills: Strong analytical mindset for investigating system issues, performance degradation, and cross-component dependencies. Preventive support mindset: Ability to proactively detect trends and prevent escalations using monitoring tools, AI alerts, and system logs. Communication stakeholder engagement: Capable of translating complex technical topics for non-technical stakeholders. Skilled in managing executive relationships. Collaboration cross-functional influence: Experienced in working alongside support, customer success, and product teams to ensure seamless delivery of services. Process and automation orientation: Familiarity with DevOps, CI/CD pipelines, and self-service enablement practices to improve scalability and efficiency. What you should expect from us Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Location: Worldwide Workplace: hybrid POSITION SUMMARY At Aroya Cruises, the VR & Arcade Staff is in an integral part Cruise Department, focused on delivering a vibrant and "Remarkably Arabian" experience. This role involves supporting the Entertainment Technical Manager and Cruise Director in the delivery of the Entertainment product to our Guests inside the ship by hosting and assisting on the VR and arcade equipment. The VR & Arcade Staff must be knowledgeable in operating the entire VR/ Arcade machines and equipment. They must excel in, trouble shooting and guest service while maintaining a collaborative and positive team environment. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Expertise in Entertainment Delivery: Demonstrates understanding and ability to host and assist on the VR and arcade equipment, able to rectify or trouble shoot basic machine malfunctions and ensuring a positively, vibrant and culturally immersive guest experience. Must be able to provide quality service and be able to enhance the experience for guests onboard. VR & Arcade Management: Prepares the VR/ Arcade venues for business each day. Ensures the stipulated venue opening and closing hours are strictly adhered to. Ensures the daily opening and closing procedures of the arcade are followed. Maintains daily log book and submits daily operational report to the Entertainment Technical Manager Revenue Promotion: Identifies and promotes all revenue centers onboard in an organic and genuine manner, tailored to the expectations of Arabian travelers. Guest Engagement: Provides courteous service to guests and attends to queries and resolves all guests’ complaints immediately. Partners with The Shore Excursions Team to escort guests on tours during port calls, enhancing guest engagement. Communication: Maintains ongoing communication with Entertainment Technical Manager and fellow team members to ensure alignment and address any needs or concerns. Ensures any feedback or ‘guest complaints’ are directed to the right areas for positive and efficient resolution. Equipment Management/Maintenance: Monitors out-of-order machines and adopt a pro-active maintenance approach reporting to Entertainment Technical Manager any equipment malfunctions or problems. Maintains library of all the machines and simulator manuals, spare part manuals and other reference material. Conduct a weekly calibration of VR/Arcade machines and create a report sheet for reference. Plans and supervises regular maintenance checks on the VR / Arcade machines and ensures that the maintenance log is updated regularly Inventory Management: Conducts monthly inventory counts and daily checks on inventory. Grooming Standards Compliance: Always adheres to grooming standards in alignment with brand expectations and guidelines. Safety and Compliance: Responsible for performing Safety, Environmental, and Emergency Response duties as assigned, in accordance with Aroya Cruises' protocols. Attends briefing and meeting as required. Enforces the company policies and procedures at all times. Time Management: Effectively practice proper time management to prepare, execute and break down set ups and venues for assigned activities and events. Guest Satisfaction: Monitors Guest Satisfaction scorecards in relation to the broadcast operation and service provided. Follows up on necessary points raised or observed Embarkation/Disembarkation: Supports with guest flow and general assistance of the Hotel Department to ensure the guests receive a ‘remarkably Arabian’ welcome and farewell. Revenue Promotion: Identifies and promotes all revenue centers onboard in an organic and genuine manner, tailored to the expectations of Arabian travelers. Additional Duties: Performs any other duty which may be reasonably requested by the Entertainment Technical Manager or Cruise Director SKILLS Demonstrates strong command of both verbal and written communication skills in English. Proficiency in Arabic is desired. Capable of addressing issues effectively and developing appropriate solutions. Exhibits strong customer service skills Outgoing, Proactive and Team Player. Able to communicate and socialise well with peers and guests. Must have a positive and pleasant work attitude. 31/12/2026

Location: Gurgaon, India Workplace: onsite About Welo Global  Welo Global is a leader in multilingual AI, technology, and content solutions serving over 2,000 clients in 300 languages. The company combines globally scaled multilingual infrastructure, including a network of over 500,000 linguists and domain experts, with advanced NLP, computational linguistics, and best-in-class compliance backed by seven ISO certifications. Welo Global’s five brands—Welocalize (multilingual content and localization services for global enterprises), Park IP (intellectual property and patent translation services for law firms and corporate legal teams), Welo Life Sciences (regulated language and compliance-aligned content solutions for pharmaceutical, biotech, and medical device organizations), Adapt (multilingual performance-led digital marketing agency), and Welo Data (multilingual data generation, evaluation, and human data infrastructure for AI systems)—serve distinct customer segments with purpose-built expertise, fit-for-purpose solutions, and supporting technology. weloglobal.com  Job Reference: #LI-JC1 Job Description-    Provide L1–L2 technical support to a global user base with a focus on SLA-driven ticket management, excellent customer service, employee onboarding/offboarding and endpoint lifecycle management. Flexible, engaged and responsive in the adoption of continuously evolving support workflows.    Key responsibilities Service desk and SLAsProvide professional IT support via Zendesk; triage, troubleshoot, and resolve tickets within agreed SLAs.Manage and prioritize the support ticket queue using an SLA-driven approach, ensuring that highest to lowest priority tickets are responded to and resolved within agreed service levels. Maintain high CSAT, provide clear ticket communication, and timely escalations.Identify opportunities for improvement and adopt automation and AI (such as Zendesk AI features, AI support assistants) to improve and accelerate the support workflow (for example to aide in triage and draft responses). Team Development Flexible and engaged in the adoption new tools and workflows, including AI-assisted support tools, as part of a continuously evolving IT environment. Endpoints and operating systems Deliver in-depth desktop support for Windows and macOS. Provision and manage devices using AutoPilot, Intune/Endpoint Manager, and Jamf/Mosyle. Manage full laptop lifecycle: purchasing, replacements, warranty, returns, secure wipe/disposal, and accurate asset tracking (Workday). Identity, collaboration, and SaaS Administer Microsoft 365, Entra ID (Azure AD), and Exchange Online; support Teams, SharePoint, OneDrive. Support and manage onboarding/offboarding access provisioning, MFA, conditional access, and least-privilege practices. Support additional cloud platforms such as Citrix ShareFile, Okta, and Zendesk. Mobile Device Management (MDM) through Microsoft Intune, Jamf and Mosyle. Network and remote access Troubleshoot basic networking (DHCP, DNS, VPN, NAT, Wi‑Fi) and coordinate with network engineers/ISPs as needed. Security, compliance, and continuity Follow security and privacy standards (e.g., ISO 27001, GDPR) and participate in security incident response and phishing triage. Document and maintain internal and user-facing knowledge base articles. Collaboration Work effectively with a remote IT team across time zones; communicate proactively with stakeholders. Education Bachelor’s degree in Computer Science, Information Systems, or equivalent experience. Relevant certifications are an advantage. Experience 3+ years of hands-on IT support in a corporate environment. Strong experience with Windows and macOS support. Proven administration of Microsoft 365, Entra ID (Azure AD), Intune/Endpoint Manager, and device provisioning (AutoPilot). Mobile device management with Intune, Jamf, or Mosyle. Scripting/automation with PowerShell; experience with Power Apps/Logic Apps is highly desirable. Networking fundamentals (DHCP, DNS, VPN, NAT) and troubleshooting. Experience with major cloud/SaaS platforms (e.g., Okta, Citrix ShareFile, Zendesk) is a plus. Key competencies Excellent customer service, communication, and stakeholder management. Comfortable adopting new tools and workflows, including AI-assisted support tools, as part of a continuously evolving IT environment. Methodical troubleshooting and problem-solving. Strong organization, prioritization, and time management; able to balance local and remote user needs. Ability to work independently and as part of a distributed team; proactive and accountable. Additional Job Description-  Languages Fluent English required. Work conditions 3 days a week from the Gurugram office and 2 days from the Noida office, total 5 days a week. Nice to have Certifications: Microsoft (MD-102/SC-900), Jamf 200/300, CompTIA A+/Network+/Security+, ITIL Foundation, Apple ACSP.

Location: Aberdeen Proving Ground, Maryland Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world. At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded. About the Position Dexis is seeking a Range Support Technician I to support a large-scale Army test and evaluation program. The project provides data collection, technical writing, computer operations, range scheduling, and administrative support services necessary to execute the government’s test mission. Support encompasses testing of a wide variety of automotive, combat, electronic, general equipment, and ordnance materiel, with services including data collection and coordination, data compilation and processing, development and management of data collection forms, test monitoring, technical writing and editorial review, reporting, data and software administration, range scheduling, and related operational support. The Range Support Technician supports the scheduling of physical and personnel resources for firing systems and ammunition testing, automotive testing, range training activities, and non-firing mission requirements. The role assists with daily and long-range scheduling, preparation and review of project plans and documents, and integration of range safety and environmental requirements into the scheduling process. Work will be performed primarily onsite in Aberdeen, Maryland, with travel to other locations within the Continental United States (CONUS) and Outside the Continental United States (OCONUS) as required by mission needs. This position is contingent upon contract award. Responsibilities Schedule physical and personnel resources associated with firing systems and ammunition testing, automotive materiel testing, range training activities, and non-firing mission requirements. Assist in the preparation, review, and commentary on plans and documents related to assigned projects. Gather information and perform literature searches in support of assigned projects. Assist in integrating range safety and environmental policies into the scheduling process. Assist in scheduling daily tests and related operations. Assist in producing daily, weekly, and projected monthly schedules. Attend scheduling meetings with senior government technical personnel to discuss and resolve daily and long-range scheduling and operational problems. Apply established methods, procedures, and techniques, as well as non-standard applications. Use tact and diplomacy to obtain cooperation and assistance during the scheduling process and to negotiate trade-offs involving facilities, instrumentation, data, time, and operational restrictions in executing test and training missions. Qualifications Must have experience with commercial data and word processing software, including SQL Server, Microsoft Access, Excel, Word, and Outlook. Must possess strong communication and organizational skills. Must possess a high school diploma. Must be proficient in speaking, reading, writing, and understanding English. Must be able to communicate clearly and concisely, both orally and in writing. Must be proficient in the use of computers and Microsoft Office software. Must be able to obtain and maintain a Secret security clearance. Must be able to meet the physical requirements necessary to perform assigned functions, which may include working in extreme heat or cold, high humidity, blowing sand and dust, confined spaces, at heights, and walking distances over unimproved terrain while wearing required personal protective equipment (PPE). Must be available to support work outside normal duty hours when required by mission needs. Must be willing and able to travel within CONUS and OCONUS as required. Below is the pay range aligned with this position. When developing a range, Dexis evaluates compensation holistically, triangulating between external market research , our budget for the position, and internal equity to arrive at a figure that is fair and competitive. Offers within this range will be based on an individual candidate's qualification, relevant education and experience, skills, performance, and organizational needs. Dexis pay range for this role: $40,100 — $102,000 USD Benefits Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for full-time, US-based positions only. These benefits include: Medical and prescription drug coverage: A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents. Dental insurance: Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits. Company-paid vision insurance: Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis. Employer-funded health reimbursement arrangement (HRA): Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses. Company-paid life and disability insurance: Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage. Optional supplemental insurance: Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents. Employee Assistance Program (EAP): Company-paid access to confidential counseling and legal and financial support resources for employees and their families. Health and wellness resources: Virtual care, behavioral health resources, and wellness programs available through the medical plan. Benefits assistance: Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center. Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements. Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you? If you are passionate about this opportunity, apply now! Only those applicants who meet the above criteria will be contacted for interview. Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.

Location: Aberdeen Proving Ground, Maryland Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world. At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded. About the Position Dexis is seeking a Computer Operator to support a large-scale Army test and evaluation program. The project provides data collection, technical writing, computer operations, range scheduling, and administrative support services necessary to execute the government’s test mission. Support encompasses testing of a wide variety of automotive, combat, electronic, general equipment, and ordnance materiel, with services including data collection and coordination, data compilation and processing, development and management of data collection forms, test monitoring, technical writing and editorial review, reporting, data and software administration, range scheduling, and related operational support. The Computer Operator assists functional users with computer processing requirements and supports the setup and maintenance of test projects and customized electronic data-entry forms. The role learns and gains experience using web-enabled data management and reporting tools to track data flow, query databases, and produce reports based on user requirements. Work will be performed primarily onsite in Aberdeen, Maryland, with travel to other locations within the Continental United States (CONUS) and Outside the Continental United States (OCONUS) as required by mission needs. This position is contingent upon contract award. Responsibilities Assist functional users of computer systems by accepting processing requirements and preparing them for execution. Assist in setting up and maintaining test projects and suggest improvements to customized electronic data-entry forms. Learn and gain experience using web-enabled data management systems such as ODIN and VDLS to track and monitor data flow. Learn and gain experience using application tools such as Cognos to query databases and produce professional reports based on user requirements. Qualifications Associate’s degree in Computer Studies or a related field such as Information Technology, Information Management Systems, or Computer Technology; OR two (2) years of experience using data-entry software tools in a Windows environment and industry-standard reporting tools such as IBM Cognos, Microsoft Access, or Crystal Reports. Must be able to obtain and maintain a Secret security clearance. Must possess a high school diploma. Must be proficient in speaking, reading, writing, and understanding English. Must be able to communicate clearly and concisely, both orally and in writing. Must be proficient in the use of computers and Microsoft Office software. Must be able to meet the physical requirements necessary to perform assigned functions, which may include working in extreme heat or cold, high humidity, blowing sand and dust, confined spaces, at heights, and walking distances over unimproved terrain while wearing required personal protective equipment (PPE). Must be available to support work outside normal duty hours when required by mission needs. Must be willing and able to travel within CONUS and OCONUS as required. Below is the pay range aligned with this position. When developing a range, Dexis evaluates compensation holistically, triangulating between external market research , our budget for the position, and internal equity to arrive at a figure that is fair and competitive. Offers within this range will be based on an individual candidate's qualification, relevant education and experience, skills, performance, and organizational needs. Dexis pay range for this role: $48,000 — $104,000 USD Benefits Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for full-time, US-based positions only. These benefits include: Medical and prescription drug coverage: A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents. Dental insurance: Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits. Company-paid vision insurance: Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis. Employer-funded health reimbursement arrangement (HRA): Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses. Company-paid life and disability insurance: Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage. Optional supplemental insurance: Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents. Employee Assistance Program (EAP): Company-paid access to confidential counseling and legal and financial support resources for employees and their families. Health and wellness resources: Virtual care, behavioral health resources, and wellness programs available through the medical plan. Benefits assistance: Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center. Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements. Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you? If you are passionate about this opportunity, apply now! Only those applicants who meet the above criteria will be contacted for interview. Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.

Location: Aberdeen Proving Ground, Maryland Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world. At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded. About the Position Dexis is seeking a Computer Operator IV to support a large-scale Army test and evaluation program. The project provides data collection, technical writing, computer operations, range scheduling, and administrative support services necessary to execute the government’s test mission. Support encompasses testing of a wide variety of automotive, combat, electronic, general equipment, and ordnance materiel, with services including data collection and coordination, data compilation and processing, development and management of data collection forms, test monitoring, technical writing and editorial review, reporting, data and software administration, range scheduling, and related operational support. The Computer Operator IV provides advanced computer operations support for complex test projects, including management of customized electronic data-entry forms, data flow monitoring, reporting, and system requirements. The role identifies and resolves routine technical problems involving data collection software and databases and may provide software training to users. Work will be performed primarily onsite in Aberdeen, Maryland, with travel to other locations within the Continental United States (CONUS) and Outside the Continental United States (OCONUS) as required by mission needs. This position is contingent upon contract award. Responsibilities Support functional users of computer systems by accepting processing requirements and preparing them for execution. Set up and maintain test projects, suggest improvements, and customize electronic data-entry forms for complex projects. Use web-enabled data management systems such as ODIN and VDLS to track and monitor data flow. Use application tools such as Cognos to query databases and produce professional reports based on user requirements. Monitor daily data flow to identify errors or anomalies for corrective action. Work with users and personnel from within the government organization and other agencies to formulate requirements that may result in system modifications. Identify and resolve routine technical problems involving data collection software and databases. Provide user training on software packages as required. Operate in a Secret environment in accordance with required security procedures and regulations when required. Qualifications Bachelor’s degree in Computer Studies or a related field such as Information Technology, Information Management Systems, or Computer Technology and four (4) years of experience; OR an Associate’s degree in Computer Studies or a related field and six (6) years of experience; OR eight (8) years of experience using data-entry software tools in a Windows environment and industry-standard reporting tools such as IBM Cognos, Microsoft Access, or Crystal Reports. Must be able to obtain and maintain a Secret security clearance. Must possess a high school diploma. Must be proficient in speaking, reading, writing, and understanding English. Must be able to communicate clearly and concisely, both orally and in writing. Must be proficient in the use of computers and Microsoft Office software. Must be able to meet the physical requirements necessary to perform assigned functions, which may include working in extreme heat or cold, high humidity, blowing sand and dust, confined spaces, at heights, and walking distances over unimproved terrain while wearing required personal protective equipment (PPE). Must be available to support work outside normal duty hours when required by mission needs. Must be willing and able to travel within CONUS and OCONUS as required. Below is the pay range aligned with this position. When developing a range, Dexis evaluates compensation holistically, triangulating between external market research , our budget for the position, and internal equity to arrive at a figure that is fair and competitive. Offers within this range will be based on an individual candidate's qualification, relevant education and experience, skills, performance, and organizational needs. Dexis pay range for this role: $71,000 — $138,000 USD Benefits Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for full-time, US-based positions only. These benefits include: Medical and prescription drug coverage: A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents. Dental insurance: Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits. Company-paid vision insurance: Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis. Employer-funded health reimbursement arrangement (HRA): Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses. Company-paid life and disability insurance: Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage. Optional supplemental insurance: Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents. Employee Assistance Program (EAP): Company-paid access to confidential counseling and legal and financial support resources for employees and their families. Health and wellness resources: Virtual care, behavioral health resources, and wellness programs available through the medical plan. Benefits assistance: Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center. Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements. Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you? If you are passionate about this opportunity, apply now! Only those applicants who meet the above criteria will be contacted for interview. Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.

Location: Aberdeen Proving Ground, Maryland Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world. At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded. About the Position Dexis is seeking a Computer Operator III to support a large-scale Army test and evaluation program. The project provides data collection, technical writing, computer operations, range scheduling, and administrative support services necessary to execute the government’s test mission. Support encompasses testing of a wide variety of automotive, combat, electronic, general equipment, and ordnance materiel, with services including data collection and coordination, data compilation and processing, development and management of data collection forms, test monitoring, technical writing and editorial review, reporting, data and software administration, range scheduling, and related operational support. The Computer Operator III supports functional users and complex test projects by managing computer processing requirements, customized electronic data-entry forms, data flow, and reporting. The role monitors data for errors or anomalies and works with users and personnel from other agencies to formulate requirements that may result in system modifications. Work will be performed primarily onsite in Aberdeen, Maryland, with travel to other locations within the Continental United States (CONUS) and Outside the Continental United States (OCONUS) as required by mission needs. This position is contingent upon contract award. Responsibilities Support functional users of computer systems by accepting processing requirements and preparing them for execution. Set up and maintain test projects, suggest improvements, and customize electronic data-entry forms for complex projects. Use web-enabled data management systems such as ODIN and VDLS to track and monitor data flow. Use application tools such as Cognos to query databases and produce professional reports based on user requirements. Monitor daily data flow to identify errors or anomalies for corrective action. Work with users and personnel from other agencies involved with or interested in test results to formulate requirements that may result in system modifications. Operate in a Secret environment in accordance with required security procedures and regulations when required. Qualifications Bachelor’s degree in Computer Studies or a related field such as Information Technology, Information Management Systems, or Computer Technology and two (2) years of experience; OR an Associate’s degree in Computer Studies or a related field and four (4) years of experience; OR six (6) years of experience using data-entry software tools in a Windows environment and industry-standard reporting tools such as IBM Cognos, Microsoft Access, or Crystal Reports. Must be able to obtain and maintain a Secret security clearance. Must possess a high school diploma. Must be proficient in speaking, reading, writing, and understanding English. Must be able to communicate clearly and concisely, both orally and in writing. Must be proficient in the use of computers and Microsoft Office software. Must be able to meet the physical requirements necessary to perform assigned functions, which may include working in extreme heat or cold, high humidity, blowing sand and dust, confined spaces, at heights, and walking distances over unimproved terrain while wearing required personal protective equipment (PPE). Must be available to support work outside normal duty hours when required by mission needs. Must be willing and able to travel within CONUS and OCONUS as required. Below is the pay range aligned with this position. When developing a range, Dexis evaluates compensation holistically, triangulating between external market research , our budget for the position, and internal equity to arrive at a figure that is fair and competitive. Offers within this range will be based on an individual candidate's qualification, relevant education and experience, skills, performance, and organizational needs. Dexis pay range for this role: $63,000 — $126,000 USD Benefits Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for full-time, US-based positions only. These benefits include: Medical and prescription drug coverage: A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents. Dental insurance: Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits. Company-paid vision insurance: Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis. Employer-funded health reimbursement arrangement (HRA): Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses. Company-paid life and disability insurance: Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage. Optional supplemental insurance: Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents. Employee Assistance Program (EAP): Company-paid access to confidential counseling and legal and financial support resources for employees and their families. Health and wellness resources: Virtual care, behavioral health resources, and wellness programs available through the medical plan. Benefits assistance: Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center. Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements. Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you? If you are passionate about this opportunity, apply now! Only those applicants who meet the above criteria will be contacted for interview. Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.

Location: Aberdeen Proving Ground, Maryland Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world. At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded. About the Position Dexis is seeking a Computer Operator II to support a large-scale Army test and evaluation program. The project provides data collection, technical writing, computer operations, range scheduling, and administrative support services necessary to execute the government’s test mission. Support encompasses testing of a wide variety of automotive, combat, electronic, general equipment, and ordnance materiel, with services including data collection and coordination, data compilation and processing, development and management of data collection forms, test monitoring, technical writing and editorial review, reporting, data and software administration, range scheduling, and related operational support. The Computer Operator II supports functional users by preparing computer processing requirements, maintaining test projects and customized electronic data-entry forms, and using data management and reporting tools to track information and produce reports. As required, the role seeks technical guidance before working with users and personnel from other agencies to formulate system requirements. Work will be performed primarily onsite in Aberdeen, Maryland, with travel to other locations within the Continental United States (CONUS) and Outside the Continental United States (OCONUS) as required by mission needs. This position is contingent upon contract award. Responsibilities Support functional users of computer systems by accepting processing requirements and preparing them for execution. Set up and maintain test projects and suggest improvements to customized electronic data-entry forms. Use web-enabled data management systems such as ODIN and VDLS for tracking and monitoring. Use application tools such as Cognos to query databases and produce professional reports based on user requirements. As required, seek technical guidance before working with users and personnel from other agencies involved with or interested in test results to formulate requirements that may result in system modifications. Qualifications Bachelor’s degree in Computer Studies or a related field such as Information Technology, Information Management Systems, or Computer Technology; OR an Associate’s degree in Computer Studies or a related field and two (2) years of experience; OR experience using data-entry software tools in a Windows environment and industry-standard reporting tools such as IBM Cognos, Microsoft Access, or Crystal Reports. Must be able to obtain and maintain a Secret security clearance. Must possess a high school diploma. Must be proficient in speaking, reading, writing, and understanding English. Must be able to communicate clearly and concisely, both orally and in writing. Must be proficient in the use of computers and Microsoft Office software. Must be able to meet the physical requirements necessary to perform assigned functions, which may include working in extreme heat or cold, high humidity, blowing sand and dust, confined spaces, at heights, and walking distances over unimproved terrain while wearing required personal protective equipment (PPE). Must be available to support work outside normal duty hours when required by mission needs. Must be willing and able to travel within CONUS and OCONUS as required. Below is the pay range aligned with this position. When developing a range, Dexis evaluates compensation holistically, triangulating between external market research , our budget for the position, and internal equity to arrive at a figure that is fair and competitive. Offers within this range will be based on an individual candidate's qualification, relevant education and experience, skills, performance, and organizational needs. Dexis pay range for this role: $55,000 — $114,000 USD Benefits Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for full-time, US-based positions only. These benefits include: Medical and prescription drug coverage: A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents. Dental insurance: Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits. Company-paid vision insurance: Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis. Employer-funded health reimbursement arrangement (HRA): Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses. Company-paid life and disability insurance: Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage. Optional supplemental insurance: Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents. Employee Assistance Program (EAP): Company-paid access to confidential counseling and legal and financial support resources for employees and their families. Health and wellness resources: Virtual care, behavioral health resources, and wellness programs available through the medical plan. Benefits assistance: Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center. Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements. Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you? If you are passionate about this opportunity, apply now! Only those applicants who meet the above criteria will be contacted for interview. Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.

Location: Aberdeen Proving Ground, Maryland Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world. At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded. About the Position Dexis is seeking a Computer Operator V (Leader) to support a large-scale Army test and evaluation program. The project provides data collection, technical writing, computer operations, range scheduling, and administrative support services necessary to execute the government's test mission. Support encompasses testing of a wide variety of automotive, combat, electronic, general equipment, and ordnance materiel, with services including data collection and coordination, data compilation and processing, development and management of data collection forms, test monitoring, technical writing and editorial review, reporting, data and software administration, range scheduling, and related operational support. The Computer Operator V (Leader) will provide senior technical and operational leadership for computer operations supporting test execution and data management activities. The role will support functional users, manage complex electronic data-entry and reporting requirements, troubleshoot data systems and software, and provide technical guidance and training to computer operations personnel and other users. Work will be performed primarily onsite in Aberdeen, Maryland, with travel to other locations within the Continental United States (CONUS) and Outside the Continental United States (OCONUS) as required by mission needs. This position is contingent upon contract award. Responsibilities Support functional users of computer systems by accepting processing requirements and directing program execution of requirements. Assist government leadership with project control and workload scheduling. Set up, maintain, and recommend improvements to customized electronic data-entry forms for complex test projects. Use web-enabled data management systems such as ODIN and VDLS to track and monitor data flow. Use reporting tools such as Cognos to query databases and produce professional reports based on user requirements. Monitor daily data flow to identify errors or anomalies and coordinate corrective action. Work with users and representatives of other test agencies to develop requirements related to systems under test. Determine whether requirements require new software or enhancements to existing programs. Coordinate with database administrators and provide technical assistance in the use of database management software. Assist in developing user guidance, including handbooks, training manuals, and operating instructions, and identify opportunities to streamline existing procedures. Troubleshoot ODIN and other applicable software applications. Provide technical assistance to lower-level computer operators, government personnel, contractors, and personnel from other test agencies in resolving database and software issues. Conduct or participate in briefings, software training, meetings, and conferences. Support maintenance and repair of laptop computers, ensure warranty procedures are followed, and issue required laptops to personnel before assignments. Operate in Secret environments in accordance with applicable security procedures and regulations when required. Qualifications Must meet one of the following education and experience combinations: (1) Bachelor's degree in Computer Studies or a related field such as Information Technology, Information Management Systems, or Computer Technology and six (6) years of experience; (2) Associate's degree in Computer Studies or a related field and eight (8) years of experience; or (3) ten (10) years of experience using data-entry software tools in a Windows environment and industry-standard reporting tools such as IBM Cognos, Microsoft Access, or Crystal Reports. Minimum of five (5) years of leadership experience. Must possess an active Secret security clearance. Must possess a high school diploma. Must be proficient in speaking, reading, writing, and understanding English. Must be able to communicate clearly and concisely, both orally and in writing. Must be proficient in the use of computers and Microsoft Office software. Must be able to meet the physical requirements necessary to perform assigned functions, which may include working in extreme heat or cold, high humidity, blowing sand and dust, confined spaces, at heights, and walking distances over unimproved terrain while wearing required personal protective equipment (PPE). Must be available to support work outside normal duty hours when required by mission needs. Must be willing and able to travel within CONUS and OCONUS as required. Below is the pay range aligned with this position. When developing a range, Dexis evaluates compensation holistically, triangulating between external market research , our budget for the position, and internal equity to arrive at a figure that is fair and competitive. Offers within this range will be based on an individual candidate's qualification, relevant education and experience, skills, performance, and organizational needs. Dexis pay range for this role: $80,000 — $152,000 USD Benefits Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for full-time, US-based positions only. These benefits include: Medical and prescription drug coverage: A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents. Dental insurance: Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits. Company-paid vision insurance: Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis. Employer-funded health reimbursement arrangement (HRA): Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses. Company-paid life and disability insurance: Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage. Optional supplemental insurance: Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents. Employee Assistance Program (EAP): Company-paid access to confidential counseling and legal and financial support resources for employees and their families. Health and wellness resources: Virtual care, behavioral health resources, and wellness programs available through the medical plan. Benefits assistance: Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center. Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements. Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you? If you are passionate about this opportunity, apply now! Only those applicants who meet the above criteria will be contacted for interview. Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.

Location: Remote; Seattle, WA; New York, NY; San Francisco, CA Workplace: Remote We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. *Titles posted to our careers page are updated regularly to best advertise the role and expected seniority, but internally we have a flat titling system with two types of titles: one for individual contributors and one for people managers. ABOUT THE ROLE *Open to hiring remote across North America and London — we also have offices in NYC, San Francisco, Seattle, and London. We’re building a tool that makes content creation easy and accessible for all types of creatives. Our users love it. Runway has an actively engaged and growing community of passionate artists and creators worldwide. And we’re growing our support team to ensure we can continue to provide delightful experiences for our users every day. We're looking for creatives at heart that can pick up new tools fast, hold up under high ticket volume without losing quality and identify solutions vs. just clearing the queue. If that's you, read on! WHAT YOU’LL DO - Work through a high volume of inbound support tickets across Free, Standard, Pro and Unlimited plans with speed and accuracy - Handle escalations from our AI support layer with sharp judgement on what needs a human and what doesn't - Identify patterns across tickets and proactively surface them to the product team- not just reporting, but also offering thoughtful recommendations based on what you're seeing - Help identify opportunities to maintain or build self-service content: help docs, short-form videos, FAQs, etc. - Engage with the Runway community on Discord and other forums - Contribute directly to process improvements and automation, including building things yourself when the opportunity is there - Triage complex technical issues for escalation to Enterprise support - Live troubleshoot within the Runway platform as needed WHAT YOU’LL NEED - You're already comfortable in tools like Notion, Slack, Zendesk (or similar), Google Workspace and AI platforms - Strong written communication: clear, direct, and thoughtful at volume - A learn-by-failing mentality, when you hit something unfamiliar, you have an experimental mindset - Natural curiosity about how products work, why users get confused, and what could be done better - Comfort managing your own work in a fast-moving environment- high ownership and high autonomy - Data driven mindset: you notice patterns and know how to communicate them - 1-3 years in customer support, operations, or technical role - Expertise and/or interest in the creative space, AI or both - Genuine interest in AI, creative tools or both WHAT SETS YOU APART The most successful people in this role don't just keep up- they set the pace. They move through 60, 80, even 100+ tickets in a day without letting quality slip. They're reading the queue, not just clearing it. They notice what keeps surfacing and do something about it, a message to product, a doc, sometimes something they built themselves. They show up with ideas no one asked for yet. Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. WORKING AT RUNWAY Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway - Universal World Simulator https://runwayml.com/world-simulator.html - GWM-1 https://runwayml.com/research/introducing-runway-gwm-1 - Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5 - General World Models https://runwayml.com/research/introducing-general-world-models - Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section - Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section - Runway Studios https://runwayml.com/studios We're excited to be recognized as a best place to work: Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024

Location: São Paulo, Brazil Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. About the Client A premier global asset servicing provider. The company offers a comprehensive suite of financial solutions, including custody, fund administration, and middle-office services for institutional investors and corporate clients. Leveraging a strong presence across Europe and Latin America, the organization focuses on delivering scalable, technology-driven operations that ensure regulatory compliance and operational efficiency in the global securities market. What You’ll Do Provide L2/L3 technical support for applications and systems supporting multimarket fund administration and related operations. Monitor, analyze, and troubleshoot production incidents, ensuring timely resolution according to established SLAs. Perform detailed investigation of application issues, identifying root causes and potential impacts. Analyze application logs, database information, interfaces, and system behavior to diagnose incidents. Use SQL to query databases, validate transactions, investigate inconsistencies, and support incident analysis. Troubleshoot APIs and system integrations, including request/response analysis and interface failures. Understand application architecture, data flows, integrations, and dependencies between systems. Have basic programming knowledge to understand application logic, analyze code when necessary, and support technical investigations. Work closely with Development teams to reproduce issues, provide technical evidence, and support bug fixing. Support incident, problem, and change management processes. Perform root-cause analysis (RCA) and document technical findings and corrective actions. Identify recurring incidents and contribute to continuous improvement and system stability. Support production deployments, releases, and post-deployment validation when required. Interact with Business and Operations teams to understand functional impacts and translate business problems into technical investigations. Maintain accurate technical documentation, troubleshooting procedures, and knowledge-base articles. What You Bring Proven experience in application production support and incident troubleshooting. Good knowledge of SQL, including querying and analyzing relational databases. Basic to intermediate knowledge of programming concepts and ability to understand application logic and source code. Experience analyzing application logs, error messages, stack traces, and system behavior. Understanding of application architecture, interfaces, data flows, and distributed systems. Experience with incident management, problem management, and root-cause analysis. Strong analytical and troubleshooting skills. Ability to work with multiple technical teams to resolve complex production incidents. Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Solid mid-level experience in technical application support, production support, systems analysis, or a similar role. Previous experience supporting financial services applications is highly desirable. Experience in a 24x7 or business-critical production environment is a plus. Nice to have Practical knowledge of REST APIs, HTTP, JSON/XML, and system integrations. Experience with investment funds, asset management, fund administration, or financial markets. Understanding of multimarket funds (Hedge Funds) and their operational processes is highly desirable. Knowledge of fund lifecycle, transactions, positions, portfolio information, NAV, reconciliation, or related fund administration processes is a strong plus. Familiarity with financial systems and integrations between fund administration, accounting, portfolio management, and external platforms is desirable. English level Intermediate Location: São Paulo, Brazil. Work type: In-person Legal & Hiring Information Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more Reasonable accommodations are available to enable individuals with disabilities to perform essential functions Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs Compensation details are shared with candidates at the early stage of the recruitment process. The offer is not binding until a signed contract is in place. Your Benefits at Exadel Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details. International projects In-office, hybrid, or remote flexibility Medical healthcare Recognition program Ongoing learning & reimbursement Well-being program Team events & local benefits Sports compensation Referral bonuses Top-tier equipment provision Exadel Culture We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

Задачи: — Мониторинг сервисов и оперативное реагирование на инциденты. — Диагностика и устранение технических неисправностей. — Анализ логов и поиск причин возникновения ошибок. — Выполнение регламентных технических работ. — Взаимодействие с командами разработки, DevOps и телеком-направлением. Требования: — Уверенное владение Linux и работа в командной строке. — Базовые знания сетевых технологий (TCP/IP, DNS, VPN, HTTP/HTTPS). — Умение работать с SQL (SELECT, JOIN, UPDATE). — Базовые знания Docker. — Умение анализировать логи приложений и операционной системы. — Английский язык на уровне чтения технической документации. Будет плюсом: — Опыт работы с Grafana, Zabbix, Prometheus. — Знание Redis. — Опыт работы с Git. — Опыт работы с Asterisk, FreeSWITCH или другими VoIP-решениями. — Понимание CI/CD и опыт сопровождения SaaS-продуктов. Условия: — Работа в международной AI-компании. — Сменный график работы. — Комфортный офис в Алматы. — Бесплатные обеды. — Оплата тренажерного зала. — Возможность работать с современной AI-инфраструктурой и развиваться в направлении Linux/DevOps.

Location: Seoul, South Korea Workplace: onsite ABOUT YOU We are looking for a talented Integration Manager who can work with new and existing game partners and help get out tools, products, and services working inside their games. The ideal candidate will possess a blend of technical and people skills, reasonable design and UX sensibility, and some understanding of how payments in gaming "should" work. You should have experience playing games. Applicants should expect to assist developers and technical personnel rapidly debug their technical issues and escalate or transfer as necessary - for this reason, ability to quickly diagnose basic technical issues and provide proper documentation is a must.   If you’re passionate about driving business growth, supporting game developers, and expanding the reach of innovative gaming solutions, we would love to hear from you!   This role will be based out of our Japan office but can be hybrid or fully remote depending on the situation.   ABOUT US At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world.   Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.   Longevity Opportunity Vision Enjoy the game! Job Purpose The Integration Manager is Xsolla's front-line technical partner for game studios — a hybrid role blending pre-sales engineering, technical support, and customer success. You'll work directly with new and existing game partners to get Xsolla's products, tools, and APIs working inside their games, from the first technical conversation through go-live and beyond. You'll lead client-facing meetings and demos, translate business needs into technical requirements, troubleshoot integration issues hands-on (logs, API calls, JSON payloads, webhook events), and act as the connective tissue between the client, Business Development, Customer Success, and Engineering. Responsibilities Client-Facing & Pre-Sales Lead and confidently run client meetings, calls, and technical demos independently, without needing a BD or CS lead to carry the conversation Act as the primary technical point of contact during pre-sales and onboarding, scoping integration requirements and setting realistic expectations Present technical concepts clearly to both technical and non-technical stakeholders (engineers, producers, executives) Technical Integration & Troubleshooting Guide partners through API integration, including authentication, request/response structures, JSON payloads, and webhook configuration and delivery Diagnose issues using data dumps, technical logs, and API traces; distinguish integration errors from platform bugs Write and interpret basic scripts or API calls (e.g., via Postman, curl) to reproduce and isolate client-reported issues Document issues concisely and completely enough for engineering to act on without back-and-forth Know when to resolve an issue directly versus escalate to Engineering, Product, or Support, and manage that handoff cleanly Cross-Functional Communication Serve as the communication hub between Client, Business Development, Customer Success, and Development teams, ensuring nothing gets lost in translation between technical and commercial priorities Provide clear, well-organized status updates to internal stakeholders and clients throughout the integration lifecycle Maintain accurate documentation in Jira, Confluence, and related tools Qualifications & Skills Bachelor's degree (or equivalent experience) in a related field 3+ years of experience in technical integration, solutions engineering, or a client-facing technical role Demonstrated ability to lead client meetings and presentations independently — this is not a support-only or backend role Working knowledge of REST APIs, JSON, and webhooks; able to read API documentation, interpret payloads, and troubleshoot integration failures independently Comfortable using tools like Postman (or equivalent) to test and debug API calls Near-native fluency in both Korean and English, written and verbal; able to confidently lead client presentations and meetings and write professional business emails in either language without support (daily cross-team communication is in English) Proven customer service or client relationship experience Comfortable working with high autonomy, shifting priorities, and a significant workload Strong attention to detail and time management Nice to Have Prior experience in the gaming industry, payments, or fintech Experience with Confluence, Jira, and G Suite Prior experience at a foreign or international company, or working across time zones with global teams Genuine interest in games (as a player) and the gaming industry The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws including the Personal Information Protection Act (PIPA), Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com Explore more opportunities at: https://xsolla.com/careers

Location: Remote, AMER Workplace: Remote Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams. You will: - Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions. - Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members. - Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues). - Identify where internal tooling might be developed or obtained to improve support efficiency. - Reproduce issues, create test cases and improve test coverage, if you have experience with testing. You are: - Experienced in customer support, with 3+ years of experience providing developer support to technical customers. - Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus. - Excellent communication skills and fluency in English. - Skilled in using Linux/Unix operating systems and the command line. - Experienced working with GitHub Issues and Discussions. - Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js. - Having a degree in Computer Science is a plus too. TIMEZONES & LOGISTICS - It’s a full-time position with 4 10-hour shifts, permanently covering weekends during NASA hours: 16:00-02:00 UTC - We are primarily looking for someone in North or South America timezones for this shift. - This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone. WHAT WE OFFER - Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. - ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. - Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. - Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. - Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. - Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. - Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. ABOUT THE TEAM Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. - ~400 team members - 60+ countries - 20+ languages spoken - Over $1B raised (including our $500M Series F) - 540,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.