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Runway

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Runway

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Executive Assistant / Senior Executive Assistant to the Co-founder

Location: New York, NY Workplace: Remote We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. ABOUT THE ROLE *Open to candidates based near our NYC office or those willing to relocate. We are looking for a highly skilled, proactive Executive Assistant to support one of our Co-founders. This is a high impact, high visibility role for someone who thrives in a fast moving environment, takes ownership, and brings a solutions oriented perspective to every challenge. You’ll be the operational backbone supporting a core part of our Executive Team, anticipating needs before they arise, managing complex logistics and calendaring, and ensuring our Co-founder can focus on what matters most. WHAT YOU’LL DO - Proactively manage calendars and task priorities, primarily through Google Calendar - Schedule and coordinate internal and external meeting and event logistics - Support planning and execution of VIP-facing meetings whether that be with customers, executive prospects, candidates, and/or investors - Assist with special projects as needed, to include coordination for international expansion, proactively anticipating needs and exercising good judgement with minimal direction - Review, edit and submit monthly expense reimbursement reports - Coordinate travel as needed - Build strong, collaborative relationships with executives and colleagues WHAT YOU’LL NEED - 5+ years of relevant professional experience in executive administrative support, coordination, Chief of Staff role or similar - Experience supporting C-suite executives or a founder/Co-founder in a fast-paced environment - Demonstrated experience managing complex calendars and travel - Prior investor relations support experience - Proficiency in Google Workspace and Slack - Highly organized with a proactive, anticipatory mindset- you solve problems before they surface - Ability to prioritize effectively and juggle multiple urgent tasks simultaneously with speed and accuracy - Strong written and verbal communication skills- you’re polished and professional in all interactions - Exceptional attention to detail and follow-through - Ability to operate with discretion Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. WORKING AT RUNWAY Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway - Universal World Simulator https://runwayml.com/world-simulator.html - GWM-1 https://runwayml.com/research/introducing-runway-gwm-1 - Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5 - General World Models https://runwayml.com/research/introducing-general-world-models - Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section - Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section - Runway Studios https://runwayml.com/studios We're excited to be recognized as a best place to work: Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024

УдалённоseniorNew York, NY

110 000 – 170 000 $

Runway

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Pricing Lead

Location: Remote; New York, NY; San Francisco, CA Workplace: Remote We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. ABOUT THE ROLE Preferable to have someone near an office in NYC or San Francisco, but open to hiring around the world for the right candidate. Runway Creative is an all-in-one platform giving creators and businesses endless ways to generate and edit video, images, and audio. Our customers range from individual creators on self-serve plans to studios and enterprise marketing teams, and they generate with both Runway's own models and leading third-party models, all on one platform. We're hiring a Pricing & Packaging Lead to own how Runway creates and captures value across all of it. You'll partner closely with our Self-Serve Product Lead to evolve our plans and credits, build the path from self-serve to enterprise, and set the pricing for every model we launch and every third-party model we serve. You'll build the pricing framework the rest of the company uses, and you'll be accountable for revenue growth, gross margin, and customer trust in equal measure. WHAT YOU’LL DO - Own self-serve pricing & packaging: partner with the Self-Serve Product Lead on our plan ladder and credit design, including allowances, rollover, top-ups, annual vs. monthly, and regional pricing. Run a continuous program of pricing and packaging experiments with Growth and Data. - Build the path to enterprise: design the triggers, team and workspace constructs, seat and credit-pool models, and commit and consumption contracts that move customers from self-serve to enterprise. Equip Sales with pricing playbooks, discount bands, and deal guardrails. - Create a company-wide pricing framework: publish Runway's pricing principles, value metrics, and decision process so any product team can price new features and products with confidence. Run a regular pricing council with Product, Finance, Research, and GTM. - Price our models: set launch pricing for every Runway model release, working with Research and Infrastructure on cost-to-serve. Define how model pricing evolves from launch through deprecation as inference costs change. - Own third-party model economics: set credit pricing and target margins for the partner models we serve, monitor competitive pricing, and work with Partnerships on vendor terms. Make per-model margin visible to the whole company. - Keep pricing changes trustworthy: own how we communicate every pricing change, from advance notice and in-product usage visibility to spend controls and customer FAQs. Changes should land as clearly as they were designed. - Build the team: hire and lead a small pricing team over time, and partner closely with billing engineering to turn decisions into systems. WHAT YOU’LL NEED - 10+ years across pricing, monetization, strategy, or strategic finance, with 5+ years directly owning pricing and packaging decisions. A track record of moving revenue, conversion, and margin, not just producing recommendations. - Deep experience with usage, credit, or consumption-based pricing. You can build a cost-to-serve and margin model from compute and inference inputs, and you understand how hybrid seat + usage models behave in the wild. - Experience across self-serve and sales-led motions. You've shipped pricing changes for PLG subscription products and designed the contracts and guardrails that support enterprise expansion. - Rigorous and experimental. You're fluent in pricing experiments, willingness-to-pay research, and cohort analysis, and comfortable in SQL and financial models. - You thrive in an environment with rapid pace and a high accountability culture. You make decisions with incomplete information and know when a pricing call needs more data and when it needs to ship. - Excellent written and verbal communication. You can drive a decision across Product, Finance, Research, and Sales, and explain a pricing change to customers in a way that builds trust. - Bonus: pricing experience at an AI lab, AI-native product, API or developer platform, or creative tools company; experience pricing third-party or marketplace offerings. Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. WORKING AT RUNWAY Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway - Universal World Simulator https://runwayml.com/world-simulator.html - GWM-1 https://runwayml.com/research/introducing-runway-gwm-1 - Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5 - General World Models https://runwayml.com/research/introducing-general-world-models - Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section - Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section - Runway Studios https://runwayml.com/studios We're excited to be recognized as a best place to work: Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024

УдалённоleadRemote; New York, NY; San Francisco, CA

290 000 – 360 000 $

Runway
47

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Member of Product Staff, Agents

Runway is looking for a member of the product staff for agents to lead end-to-end development of agent products, improve agent quality, and launch capabilities.

Удалённо

220 000 – 280 000 $

Runway

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Prototype Researcher

Location: Remote; Seattle, WA; New York, NY; San Francisco, CA Workplace: Remote We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. ABOUT THE ROLE *Open to hiring remote across the US — we also have offices in New York, San Francisco, and Seattle. We are looking for a Prototype Researcher to join Runway Labs — our research and exploration team pushing the frontier of AI video and General World Models. You’ll imagine, design, and build experimental experiences that make emerging AI capabilities tangible and communicate a compelling vision for where the technology is heading. This role combines creative thinking, hands-on prototyping, and storytelling. You should be able to develop an original idea, build a working prototype, and shape it into a clear, memorable demonstration. Your work will help people understand new AI systems through experiences they can see, use, and engage with. Working closely with researchers, engineers, and designers, you’ll explore new interfaces and interaction paradigms for AI-generated video, world models, and agentic systems. The focus is on research explorations that express our vision, reveal new possibilities, and strengthen Runway’s position as a full-stack research organization. We’re looking for a motivated self-starter with strong creative judgment, technical fluency, and a portfolio that shows both what you can build and how well you can communicate an idea. WHAT YOU’LL DO - Develop original concepts that explore the possibilities of emerging AI systems, from interactive video and world models to agentic experiences. - Design and build working prototypes that turn research capabilities into engaging, understandable experiences. - Shape each project’s story: what it explores, why it matters, and what it suggests about the future. - Package explorations into polished demos, films, and interactive experiences that communicate our research and vision. - Collaborate with researchers and engineers to understand new capabilities and identify compelling ways to demonstrate them. - Move quickly through experimentation, using prototypes to test ideas and refine both the experience and its narrative. WHAT YOU’LL NEED - A portfolio of original projects that demonstrates creative thinking, design craft, technical execution, and strong storytelling. - The ability to take an idea from an early concept to a working prototype and a compelling presentation. - Hands-on experience building interactive experiences with code, with the judgment to choose the right tools for each experiment. - Strong visual and interaction design skills, with an eye for detail and an instinct for making complex ideas accessible. - Genuine curiosity about AI video, world models, agentic systems, and emerging generative media. - Comfort working in ambiguous research environments, defining your own direction, and learning new tools as the work evolves. - The ability to explain the purpose and potential of your work clearly, through writing, visuals, demos, or film. Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. WORKING AT RUNWAY Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway - Universal World Simulator https://runwayml.com/world-simulator.html - GWM-1 https://runwayml.com/research/introducing-runway-gwm-1 - Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5 - General World Models https://runwayml.com/research/introducing-general-world-models - Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section - Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section - Runway Studios https://runwayml.com/studios We're excited to be recognized as a best place to work: Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024

УдалённоRemote; Seattle, WA; New York, NY; San Francisco, CA

250 000 – 310 000 $

Runway

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Copywriter, Product Marketing

Location: Remote; Seattle, WA; New York, NY; San Francisco, CA Workplace: Remote We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. ABOUT THE ROLE *Open to hiring remote across the US — we also have offices in New York, San Francisco, Seattle, London, Paris, and Tel Aviv. We're looking for a Copywriter with a focus in Product Marketing to sit at the intersection of product marketing and in-product experience. This is not a brand or campaign role — it's a performance-driven, product-close writing role. You'll own copy across landing pages, lifecycle emails, ads, feature launches, onboarding flows, in-product messaging, and everything in between. You'll report to the Creative Director of Product Marketing. Your work will directly shape how people discover, understand, and adopt Runway's products. That means writing copy that converts on a landing page, writing the in-product text that helps a user get started, and crafting the email that brings them back. You'll partner closely with product marketing, growth, design, and product teams — and you'll be measured on clarity, speed, and impact. WHAT YOU'LL DO - Write landing page copy, ad copy, and performance marketing assets that drive acquisition and conversion - Own in-product copy — onboarding flows, feature announcements, tooltips, modals, upgrade prompts, and CTAs - Write lifecycle and product emails — launches, re-engagement, onboarding sequences, and feature adoption - Own the narrative for launch videos and short-form product films, writing scripts, sharpening others' drafts, and making sure every frame makes the product's value clear - Partner with product marketing on positioning, messaging frameworks, and go-to-market copy for new releases - Collaborate with design and product teams to shape the in-product writing experience - Write and iterate on A/B test variants across landing pages, emails, and ads - Translate complex, technical product capabilities into clear, compelling language for a range of audiences - Maintain consistency in product voice and terminology across all touchpoints WHAT YOU'LL NEED - 4+ years of experience in product copywriting, growth marketing or a related writing role at a tech or SaaS company - A portfolio that shows range across performance marketing, product copy and in-product writing — not just brand campaigns - Strong instinct for conversion-oriented writing — you think in terms of clarity, action, and outcomes - Experience writing in-product copy (onboarding, feature education, UX microcopy) alongside marketing copy - Comfort working with data — you can look at test results, funnel metrics and engagement data and know what to write next - Experience partnering with product, design, and growth teams in a fast-moving environment - Ability to context-switch across multiple launches and workstreams without losing quality - Experience in AI, creative tools, or developer-adjacent products is a strong plus Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. WORKING AT RUNWAY Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway - Universal World Simulator https://runwayml.com/world-simulator.html - GWM-1 https://runwayml.com/research/introducing-runway-gwm-1 - Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5 - General World Models https://runwayml.com/research/introducing-general-world-models - Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section - Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section - Runway Studios https://runwayml.com/studios We're excited to be recognized as a best place to work: Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024

УдалённоRemote; Seattle, WA; New York, NY; San Francisco, CA

130 000 – 200 000 $

Runway

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Senior/Staff HRBP

Location: Remote; New York, NY; San Francisco, CA Workplace: Remote We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. ABOUT THE ROLE *Open to hiring remote across the US — we also have offices in NYC, San Francisco, and Seattle We’re looking for a Senior/Staff HR Business Partner to work directly with Runway’s leaders and teams on how they grow, organize and perform. You’ll advise managers and executives on people decisions, lead org design and talent programs, unblock teams so they can move faster and turn what you see across the business into HR priorities. WHAT YOU’LL DO - Partner with leaders on org design, headcount planning, team structure and leveling - Coach managers and executives on performance, feedback, career development and difficult conversations - Own complex employee relations cases from intake through resolution, including investigations, in partnership with Legal where needed - Work with Compensation and Talent Acquisition on offers, promotions and market adjustments - Use headcount, attrition, engagement and performance data to spot risks early and recommend action - Design and roll out programs that fit how Runway’s teams work, from manager training to engagement initiatives - Step in wherever the team needs it WHAT YOU’LL NEED - 7+ years of experience in HR, including at least four as an HR Business Partner supporting fast growing teams - Experience at a high-growth company, ideally through periods of rapid headcount growth - A record of advising senior leaders and earning their trust - Strong employee relations experience, with sound judgment and discretion - Working knowledge of employment law, compensation practices and performance management frameworks - Clear written and verbal communication - Comfort operating independently in a fast-paced, ambiguous environment - A high ownership mindset and a team-first attitude Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. WORKING AT RUNWAY Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway - Universal World Simulator https://runwayml.com/world-simulator.html - GWM-1 https://runwayml.com/research/introducing-runway-gwm-1 - Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5 - General World Models https://runwayml.com/research/introducing-general-world-models - Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section - Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section - Runway Studios https://runwayml.com/studios We're excited to be recognized as a best place to work: Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024

УдалённоseniorRemote; New York, NY; San Francisco, CA

200 000 – 250 000 $

Runway

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Senior HR Generalist

Location: Remote; New York, NY; San Francisco, CA Workplace: Remote We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. ABOUT THE ROLE *Open to hiring remote across the US — we also have offices in NYC, San Francisco, and Seattle We’re looking for a Senior HR Generalist to own the day-to-day of Runway’s HR function and shape how it scales. You’ll run core programs end to end, advise managers and employees on sensitive situations, unblock teams so they can move faster and build the processes that keep a fast-growing team compliant and well supported. You’ll work directly with the HR Manager as a strategic partner, and you’ll have the autonomy to make decisions, set priorities and fix what’s broken without waiting to be asked. WHAT YOU’LL DO - Own the employee lifecycle from onboarding through offboarding for full-time employees and contractors, and keep improving the process as the team grows - Own HRIS administration and data integrity in Rippling, including reporting, audits and workflow automation - Manage employee visa and immigration processes in partnership with outside counsel - Oversee leave administration and accommodations across jurisdictions, and keep policies and practices compliant with current employment law - Run key programs end to end with the HR Manager, including performance reviews, open enrollment, engagement surveys and compensation cycles - Act as the go-to resource for employees and managers on benefits, policies and HR processes - Identify gaps in HR operations and ship fixes: updated policies, clearer documentation and more efficient tooling - Pitch in wherever the team needs; no task is too small if it moves things forward WHAT YOU’LL NEED - 5+ years of experience in an HR Generalist or people operations role at a high-growth company - Deep working knowledge of benefits, leave administration, immigration basics and employment law across multiple states - Experience running company-wide programs such as performance cycles, open enrollment and engagement surveys - Strong HRIS skills, with Rippling experience a strong plus - Clear written and verbal communication, and the credibility to advise managers and senior leaders - Comfort operating independently in a fast-paced, ambiguous environment - Exceptional organization and attention to detail - A high ownership mindset and a team-first attitude Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. WORKING AT RUNWAY Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway - Universal World Simulator https://runwayml.com/world-simulator.html - GWM-1 https://runwayml.com/research/introducing-runway-gwm-1 - Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5 - General World Models https://runwayml.com/research/introducing-general-world-models - Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section - Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section - Runway Studios https://runwayml.com/studios We're excited to be recognized as a best place to work: Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024

УдалённоseniorRemote; New York, NY; San Francisco, CA

150 000 – 200 000 $

Runway

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Member of Technical Staff, ML Platform

Location: Remote Workplace: Remote We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. ABOUT THE ROLE We're looking for an ML infrastructure engineer to own model evaluation at Runway, end to end. Every decision we make about a model – which checkpoint to keep training, what to ship to millions of users, which datamix and architecture shows the most promise – rests on evals. Today that work is spread across the organization. You'll turn it into one platform. Your job will be to design and build the systems that generate samples at scale, score them with automated metrics and human annotations, track results across checkpoints and releases, and put the answers in front of researchers in minutes rather than days. You'll define what "better" means operationally – how we measure it, how confident we are, and how a result becomes a ship/no-ship decision. You'll be embedded within research teams as a member of ML Platform, and you'll set the technical direction for evals across the company. This is an extremely high-leverage role: the quality of our models is bounded by how well we can measure them. A PEEK AT OUR TECHNICAL STACK Our inference and training code is written in Python (PyTorch) and is cloud-native. We leverage multiple clouds and use a combination of Kubernetes native and home-grown tooling for efficient job orchestration. We’re big users of agentic development and operations. We have a robust internal platform and provide broad access to the latest models and harnesses. You’ll have access to best-in-class models, agents, GPUs, storage and cloud services you need to drive a world class evaluation pipeline that helps us deliver frontier models. WHAT YOU'LL DO - Own the evaluation platform end to end: the tooling and systems required to generate, annotate, review and adapt at frontier scale - Define the CLIs, APIs, GUIs and storage layers required to make this process seamless, fast, sophisticated and collaborative - Work directly with research teams on video, image, audio, agents, and robotics to understand what they need to measure and build it, then generalize the result into the platform - Help set the standards for how we evaluate models at Runway: reproducibility, metric definitions, reporting formats, and when a result is trustworthy enough to act on - Support broad adoption of the platform and its integration throughout Runway’s research efforts across training, production model serving and more - Contribute broadly as a member of the ML Platform team to tools and systems that help Runway train and serve frontier models WHAT YOU'LL NEED - 5+ years of experience building ML infrastructure or data platforms in production environments, with at least some of that time spent on evaluation, experimentation, or benchmarking systems - Strong Python and PyTorch, and hands-on experience running large batch GPU workloads on Kubernetes - Experience designing data pipelines and storage for large volumes of media or model outputs, with attention to versioning and reproducibility - Familiarity with experimental statistics: paired comparisons, confidence intervals, multiple-comparison pitfalls, inter-rater agreement - Comfort building internal tools end to end, from the command line to the browser - Ability to lead a broad technical area: gather requirements from many teams, set direction, make tradeoffs, and drive a roadmap without waiting to be told - Familiarity with the full model development lifecycle: data, training, evaluation, serving - Self-starter who can work embedded with research teams and move fast - Strong systems thinking and pragmatic approach to production reliability - Humility and open mindedness; at Runway we love to learn from one another NICE TO HAVE - Track record of building evaluation suites for generative models - Hands-on work with LLM- or VLM-as-judge pipelines - Experience with online experimentation platforms and connecting offline metrics to product outcomes - Prior work evaluating agents or robotics policies Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. WORKING AT RUNWAY Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway - Universal World Simulator https://runwayml.com/world-simulator.html - GWM-1 https://runwayml.com/research/introducing-runway-gwm-1 - Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5 - General World Models https://runwayml.com/research/introducing-general-world-models - Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section - Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section - Runway Studios https://runwayml.com/studios We're excited to be recognized as a best place to work: Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024

УдалённоRemote

240 000 – 290 000 $

Runway

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Member of Product Staff, Agents

Location: Remote; New York, NY; San Francisco, CA Workplace: Remote We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. ABOUT THE ROLE Preferable to have someone near an office in NYC or San Francisco, but open to hiring around the world for the right candidate. Runway Creative is an all-in-one platform giving creators and businesses endless ways to generate and edit video, images, and audio. Our user base spans across professional creatives, as well as business owners and enterprise marketing and merchandising teams that come to Runway to generate videos, ads and other content to promote their products and services. We're hiring for a Senior Product Manager to build agent products. You’ll own new product development end-to-end, from customer and technical discovery, to product shaping and viability, to quality and feedback loops that make these products better. You’ll work at the frontier of agentic product development, shaping how Runway Agents help our customers grow their businesses. WHAT YOU’LL DO - Represent the customer: develop deep understanding of creative and marketing workflows through frequent customer engagement; synthesize findings on agent performance and behavior, and lead a team with clarity and conviction. - Lead Agent Development: run user interviews, competitive research, eval analysis, and prompt experimentation. Shape your findings into new product offerings that solve customer problems in new and novel ways. - Own agent quality: create eval infrastructure, monitor regressions, and ensure that agents improves with every release. - Shape the scope: scope ruthlessly to deliver exceptional user value on a fast paced release. - Ship, hands-on. ship your own PRs to improve the product experience. You'll be in the details daily and shipping regularly. - Create compelling launch moments: enable sales, support, and marketing with the context they need to communicate new agent capabilities effectively WHAT YOU’LL NEED - 8+ years in the software industry, with direct ownership of an AI or LLM powered product in a product management or engineering leadership role. A track record of moving revenue and adoption metrics, not just shipping features. - You thrive in an environment with rapid pace and a high accountability culture. You move very fast, make decisions with incomplete information, and instinctively gravitate towards shipping today, not writing docs for tomorrow. - Hands-on experience building and shipping agent-products - you understand tool use, planning loops, multi-step reasoning, and how and why agents fail. You have deep familiarity with prompt engineering and evaluation frameworks. - Excellent written and verbal communication. You can make a sharp, written argument and tell a compelling launch story. You confidently assess the state of the business, call out challenges and articulate your plans to solve them. Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. WORKING AT RUNWAY Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway - Universal World Simulator https://runwayml.com/world-simulator.html - GWM-1 https://runwayml.com/research/introducing-runway-gwm-1 - Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5 - General World Models https://runwayml.com/research/introducing-general-world-models - Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section - Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section - Runway Studios https://runwayml.com/studios We're excited to be recognized as a best place to work: Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024

УдалённоRemote; New York, NY; San Francisco, CA

220 000 – 280 000 $

Runway

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Mid-Market Account Executive, London

Location: London Workplace: Remote We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. ABOUT THE ROLE Open to hiring remote in London, UK.   You will carry a book of 40-60 mid-market and emerging accounts - companies in the <$1B range, closing 25-40 deals a year at $40k-$100k and building toward larger standard deal sizes as our packaging moves upmarket. You work in a pod with a dedicated Mid-Market Engagement Manager on a shared book, with a comp plan designed to maximize earnings and customer value.   We are architecting the best GTM team in all of AI. If you want to grow, run fast, and sell with a leading-edge frontier AI company with room to grow your career, please apply.   WHAT YOU'LL DO - Run a high-velocity full-cycle motion: 25-40 closed deals a year across inbound and outbound - Qualify hard and fast - your book is big, your calendar is the scarce resource, orientation to clear ROI and value orientation is a must - Push deal size up: committed-volume, use-case expansion plays that turn $30k starts into $100k+ repeatable motions - Turn product signals (usage spikes, team signups, credit burn) into pipeline - Work with your pod's Engagement Manager so new customers hit consumption targets and your held-back commission unlocks   WHAT YOU'LL NEED - 3+ years of full-cycle closing experience in SaaS/AI with a quota record above 100% - Velocity evidence: 20+ closed deals a year, multi-channel prospecting, disciplined qualification - Native AI-tool fluency - you already sell with AI in your workflow, not despite it - Writing and demo skills strong enough to carry a deal without a solutions engineer - Coachability with a track record: name the coaching that changed your numbers   STRONG CANDIDATES MAY ALSO HAVE - Sold to creative or marketing teams - PLG or usage-signal selling experience - BDR-to-AE promotion in your history - we like people who earned the chair   COMPENSATION OTE $270K - $300K (50/50 base to variable). Offers equity. Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. WORKING AT RUNWAY Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway - Universal World Simulator https://runwayml.com/world-simulator.html - GWM-1 https://runwayml.com/research/introducing-runway-gwm-1 - Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5 - General World Models https://runwayml.com/research/introducing-general-world-models - Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section - Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section - Runway Studios https://runwayml.com/studios We're excited to be recognized as a best place to work: Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024

УдалённоmiddleLondon

270 000 – 325 000 $

Runway

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Business Development Representative

Location: Remote; Seattle, WA; New York, NY; San Francisco, CA Workplace: Remote We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. ABOUT THE ROLE *Open to hiring remote across the US — we also have offices in NYC, San Francisco, and Seattle We’re looking for a Business Development Representative to continue building the outbound motion at Runway and support our GTM Sales team across Enterprise and Mid Market. In this role, you will partner closely with our Enterprise and Mid Market account executives to identify, research, and engage high-potential accounts. You’ll help refine our outbound strategy, messaging, and targeting while creating pipeline with some of the most innovative brands, studios, and technology companies in the world. As we continue to scale the team, this role offers meaningful ownership and the opportunity to influence how prospecting and account development are done at Runway. Over time, there may also be opportunities to run and close smaller SMB deals, giving you exposure to the full sales cycle. This role is ideal for someone who is curious, resourceful, and excited about building and refining processes in a fast-moving environment. WHAT YOU’LL DO - Partner closely with our GTM Sales team to research and prioritize target accounts - Identify and engage stakeholders across creative, marketing, production, and technology teams - Develop thoughtful outbound campaigns across email, phone, and other channels - Craft compelling, highly personalized messaging tailored to brand-driven and technical organizations - Generate qualified pipeline and schedule meetings for our Enterprise and Mid Market account executives - Experiment with messaging, targeting, and sequencing to improve engagement and conversion - Maintain clear notes and activity in CRM tools to support coordinated account strategy - Share feedback from prospects to help inform positioning, product direction, and go-to-market strategy - Over time, manage and close select SMB or smaller expansion opportunities, gaining exposure to discovery, qualification, and closing As part of a growing team, you’ll have the chance to help define best practices, contribute to playbooks, and influence how the BDR function evolves at Runway. WHAT YOU’LL NEED - Strong written and verbal communication skills, with the ability to communicate complex ideas clearly and concisely - A research-driven and thoughtful approach to outreach and account development - Curiosity about AI, creative tooling, and how new technologies are adopted inside organizations - Comfort engaging with a wide range of stakeholders, from creative professionals to senior business and technical leaders - High level of ownership, initiative, and comfort operating in ambiguity - Strong organizational skills and attention to detail - Ability to thrive in a fast-moving, evolving environment NICE TO HAVE - Experience in a sales development, customer-facing, or growth role - Experience selling into creative teams, marketing organizations, or mid market and enterprise accounts - Experience running discovery or closing smaller deals We especially value candidates who are thoughtful, resourceful, and motivated to improve their craft every day. Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. WORKING AT RUNWAY Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway - Universal World Simulator https://runwayml.com/world-simulator.html - GWM-1 https://runwayml.com/research/introducing-runway-gwm-1 - Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5 - General World Models https://runwayml.com/research/introducing-general-world-models - Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section - Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section - Runway Studios https://runwayml.com/studios We're excited to be recognized as a best place to work: Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024

УдалённоRemote; Seattle, WA; New York, NY; San Francisco, CA

100 000 – 130 000 $

Runway

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Support Specialist, APAC Tier 1

Location: Remote Workplace: Remote We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. ABOUT THE ROLE *Open to hiring in London and APAC. We're building a creative platform used by artists, filmmakers, and teams at some of the world's most recognized brands. Our support org handles everything from a five-minute billing question to a technical escalation, and we're building out a dedicated tier for the first kind so our more experienced specialists can focus on the second. We're looking for a Support Representative who's accurate, fast, and comfortable following a process closely under volume. No creative or AI background required. We'll train you on the product. WHAT YOU’LL DO - Resolve high-volume, tickets across account access, billing, and plan questions for Free, Standard, and Pro and Max users - Use existing macros, playbooks, and AI support layer suggestions to close tickets accurately and quickly - Recognize when a ticket needs product judgment or creative-tool troubleshooting, and route it to Tier 2 Support or Enterprise - Flag recurring questions that don't have a macro yet WHAT YOU’LL NEED - Clear, accurate written communication, especially on process-driven, checklist-style work - Comfortable with repetitive, high-volume work without losing accuracy - Prior experience with tools like Zendesk, Notion, or Slack is a plus, not a requirement - 0-2 years in any customer-facing or process-driven role (preferably in SaaS, but not required) - Enough curiosity to spend a little time in the product or help docs before talking to us. No creative background needed, just evidence you looked WHAT SETS GREAT CANDIDATES APART The best people in this role follow the playbook precisely and know exactly when a ticket doesn't fit it. They don't force a wrong answer to hit volume, and they don't escalate everything out of caution either. They've put in enough time with Runway to have a real sense of what it does and who uses it, so a ticket that's slightly off-script doesn't stump them, even without a creative background. When they see the same question surface three times, they ask whether it should become a macro instead of just answering it a third time. Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. WORKING AT RUNWAY Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway - Universal World Simulator https://runwayml.com/world-simulator.html - GWM-1 https://runwayml.com/research/introducing-runway-gwm-1 - Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5 - General World Models https://runwayml.com/research/introducing-general-world-models - Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section - Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section - Runway Studios https://runwayml.com/studios We're excited to be recognized as a best place to work: Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024

УдалённоRemote

65 000 – 80 000 $

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