Инженер технической поддержки вакансии

Location: Remote, Global Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams. You will: - Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions. - Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members. - Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues). - Identify where internal tooling might be developed or obtained to improve support efficiency. - Reproduce issues, create test cases and improve test coverage, if you have experience with testing. You are: - Experienced in customer support, with 3+ years of experience providing developer support to technical customers. - Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus. - Excellent communication skills and fluency in English. - Skilled in using Linux/Unix operating systems and the command line. - Experienced working with GitHub Issues and Discussions. - Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js. - Having a degree in Computer Science is a plus too. TIMEZONES & LOGISTICS - It’s a full-time position with 4 10-hour shifts, permanently covering weekends during EMEA Hours: 08:00-18:00 UTC - We are primarily looking for someone in Europe, Africa, or Middle Eastern timezones for this shift. - This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone. WHAT WE OFFER - Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. - ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. - Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. - Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. - Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. - Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. - Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. ABOUT THE TEAM Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. - ~400 team members - 60+ countries - 20+ languages spoken - Over $1B raised (including our $500M Series F) - 540,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

Location: Limassol; Remote Workplace: Remote HyperHug is an international game development studio specializing in the shooter genre. Our main office is based in Cyprus, but our talented team works remotely from around the world. We’re developing Oxide: Survival Island, an immersive multiplayer survival shooter for mobile platforms, and we’re always looking for motivated individuals who want to grow with us, contribute their creativity, and help shape the future of our games. We’re looking for a Support Agent to help us deliver fast, friendly, and accurate assistance to our players. You’ll manage incoming tickets, maintain and improve our knowledge base, set up basic automations or bots when needed. WHAT YOU’LL BE DOING: - Respond to player inquiries in SDK with clarity and empathy. - Correctly categorize, tag, investigate, and escalate tickets when needed. - Review complaints, verify evidence, and apply account actions (including bans) when appropriate. - Perform required actions in internal tools/systems to resolve player cases. - Update and create FAQ/KB articles, proofread content for new releases. - Monitor our Discord community for bug reports and player issues. - Validate community bug reports and prepare structured bug tickets for the development team. - Support and create SDK automations (adjust rules, report errors). - Monitor recurring problems, identify incidents, and provide structured feedback. - Assist in preparing for new game versions by validating player-reported issues, and preparing clear bug reports for the development team. WHAT WE EXPECT FROM YOU: - Experience in customer support (gaming/mobile preferred). - Strong written English and clear, friendly communication. - Fluent Russian is a plus. - Familiarity with SDK, willingness to learn automation workflows. - Experience with Appfollow or similar platforms is a plus. - Ability to follow processes, use internal tools, and document actions. - Organized, detail-oriented, quick learner, able to work independently. - Able to work 21:00–06:00 Cyprus time (UTC+3 in summer / UTC+2 in winter) on a fixed 5-day schedule, including weekends (Wed and Thu off). Shifts are fixed, not rotating. WHAT WE OFFER: - Competitive salary. - Work arrangement: from our office in Cyprus or remotely if you are based abroad. - Working schedule: 21:00–06:00 Cyprus time (UTC+3 in summer / UTC+2 in winter) on a fixed 5-day schedule, including weekends (Wed and Thu off). Shifts are fixed, not rotating. - The chance to shape and influence an ambitious multiplayer survival shooter for mobile platforms. - A strong, supportive team passionate about creating great games. - A flexible work environment. - Opportunities for professional growth. - A culture that values creativity, initiative, and collaboration.

Responsibilities: — Provide timely, efficient technical support with prompt responses to customer inquiries. — Troubleshoot and resolve customer issues via phone and other communication channels. — Follow up with customers post-troubleshooting to ensure full product functionality. — Build and maintain an internal knowledge base with useful guides and solutions. — Continuously refine and enhance the customer support process for better efficiency. — Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams. — Participate in customer meetings when needed to troubleshoot and resolve issues directly. Requirements: — 1–3 years of professional experience in a Technical Support, Help Desk, or IT Support role. — Foundational understanding of Microsoft Windows operating systems. — Interest in troubleshooting software and resolving patching issues. — Basic exposure to PowerShell (e.g., reading or running simple scripts). — Familiarity with macOS and/or Linux environments. — Understanding of basic software installation processes (installers, setup steps, configurations). — Experience in customer service, helpdesk, or IT support roles. — Strong communication and problem-solving skills. — Motivation to learn and grow within a technical support role. — Introductory knowledge of Active Directory or Group Policy. Would be a plus: — Exposure to patch management or endpoint management tools. — Basic familiarity with system logs or tools like Windows Event Viewer. — Exposure to Windows Server environments. — Basic understanding of IT security principles. — Ability to identify and troubleshoot failed patch installations. — Familiarity with software deployment and configuration using install switches. — Ability to review and interpret logs and event data. Conditions: — Engaging challenges and opportunities to solve real-world problems. — Continuous professional growth and learning with cutting-edge technologies. — Stable income, flexible working hours, and opportunities for advancement. — Supportive and collaborative team of skilled professionals. — Remote-first culture, offering flexibility and work-life balance.

Location: Yerevan, Armenia JetBrains has 10 offices around the world, and all of them are connected via dedicated channels, have video conferencing, telecommunication systems, and server rooms. That is 1000 workstations (Windows, Linux & macOS), 1000 virtual machines in a private VMware Cloud, and 300 virtual machines in public AWS and Azure Clouds. The JetBrains IT department is made up of 30 people who daily support the whole IT infrastructure of the company. The team is currently looking for an IT Support Specialist. We'll be happy to have you on our team if you: Can take apart and repair any computer. Can fix errors in the operating system in different ways (not only by reinstalling the OS). Will communicate patiently and politely with users who experience issues. Know how local networks and the Internet work. Enjoy disassembling all kinds of devices to learn more about them. Don't mind soldering a damaged wire. Have strong teamwork skills: are open to diverse opinions and can support your point with sound reasoning. Want to grow as a professional, to master and apply new approaches and technologies. Take pride in the work you do. Have previous IT Helpdesk Support experience. Speak fluent English. We'll be super excited if you: Are eager to share your knowledge with your peers. Can quickly come up with solutions when communicating with users remotely. What tasks we have in store: Providing technical support to all JetBrains employees. Setting up new computers, fixing and modernizing the old ones. Deciding what hardware will be a better choice for a particular case. Advising JetBrainers on any hardware or software-related issues. Maintaining all the IT equipment in the office: computers, monitors, laptops, printers, copy machines, phones, and video conferencing systems. Why join JetBrains? Strong base salary. We offer competitive pay that reflects your skills and experience. Extra time off. More days to relax, recharge, and do the things you love. Medical insurance allowance. Enjoy peace of mind for you and your family. Learning and development opportunities. Access to conferences, courses, and language classes. Relocation support. We help make your move as smooth and stress-free as possible. Language classes. Pick up the local language or sharpen your English skills. Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays. Mental health support. To help you feel your best, we provide easy access to professional mental health services. Sports benefit. Enjoy an on-site gym or sports club stipend. Internal events. Join company-wide celebrations and team gatherings. *Some benefits may vary depending on location. #LI-EP1 We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the Recruitment Privacy Policy.

Задачи: — Поддержка и развитие платформенного шелла, включая аутентификацию и интеграцию SSO — Управление навигацией и компонентами приложения на современном фронтенд-фреймворке (например, React / TypeScript) — Управление арендаторами и пользователями с учетом мультиарендности — Создание и поддержка конвейеров загрузки данных — Управление и расширение оркестрационных рабочих процессов в Dagster — Разработка и поддержка логики трансформации в dbt и SQL — Работа с хранилищем данных на Google Cloud Platform (BigQuery) — Поддержка семантического слоя в Cube, включая определение метрик и моделирование данных — Кастомизация и обновление встроенных аналитических компонентов Embeddable — Поддержка темизации и актуализация SDK Embeddable — Ведение централизованной документации в Confluence, включая диаграммы баз данных DBML — Фиксация знаний для передачи и обеспечения непрерывности — Работа с целями по результатам: решение критичных проблем в течение одного рабочего дня, снижение дефектов, обеспечение доступности в рабочие часы — Использование свободного времени на профилактическое обслуживание, усиление и подключение новых источников данных и интеграций Требования: — Опыт AI-first разработки с использованием Claude Code или аналогичных инструментов AI-поддержки на всех этапах жизненного цикла разработки — Сертификация или готовность пройти профессиональные курсы Anthropic — Опыт full-stack разработки, включая современные фронтенд-фреймворки (React / TypeScript), реализацию аутентификации/SSO и архитектуру мультиарендных приложений — Практический опыт работы с Dagster или аналогичными инструментами оркестрации — Сильные навыки работы с dbt и SQL для трансформации данных — Опыт работы с BigQuery и стеком данных Google Cloud Platform — Опыт работы с Cube или аналогичными инструментами семантического слоя и определения метрик — Знакомство с инструментами встроенной аналитики (Embeddable или аналогичные), кастомизация компонентов, темизация, интеграция SDK — Умение работать самостоятельно и взаимодействовать с клиентскими заинтересованными сторонами — Дисциплина в ведении документации: Confluence, DBML/ER диаграммы — Готовность работать в основные часы, согласованные с часовым поясом Чикаго (CT) Желательно: — Опыт поддержки аналитических/BI платформ для корпоративных или спортивных/медийных клиентов — Опыт установки SLA-целей (время решения, доступность) и отчетности по ним Условия: — Занятость 80 часов в месяц с полным покрытием платформенного шелла, стека данных/семантики и поддержки Embeddable — Требуется резервное покрытие для обеспечения непрерывности в случае отсутствия, с возможностью четкой передачи контекста

Требования: — Базовые знания Windows; — Навыки работы с Microsoft 365 (Outlook, Teams, OneDrive, Office); — Понимание основ настройки ПК, принтеров и сетевого оборудования; — Свободное владение казахским и русским языками; — Английский язык на уровне A2–B1; — Ответственность, желание развиваться в сфере IT и умение работать в команде.

Задачи: — Подготовка новых рабочих станций — Регистрация пользователей в информационных системах — Устранение программных и аппаратных проблем — Ведение учёта компьютерного оборудования и программного обеспечения — Участие в проектах по развитию IT-инфраструктуры компании — Содействие обеспечению информационной безопасности Требования: — Минимум 2 года опыта на аналогичной позиции — Знание архитектуры персональных компьютеров и серверов — Актуальные знания современного аппаратного обеспечения — Опыт работы с пользовательскими операционными системами MS Windows 7, 8, 10, MacOS — Базовые знания серверных операционных систем — Уверенные базовые знания сетевых технологий Условия: — Совместная рабочая атмосфера в внутреннем сообществе разработчиков игр, объединяющем более десятка внутренних студий, создающих инновационные проекты для мобильных, ПК и консолей — Сильная команда специалистов из разных областей с доступом к уникальному опыту и профессиональным знаниям — Возможность экспериментировать и работать над интересными задачами с амбициозными целями, наличие всех ресурсов для реализации новых идей — Создание отличных игр и завоевание сердец игроков — Продвижение границ игровой индустрии и лидерство в развитии

Emerging Travel Group — travel-tech компания с продуктами в сегментах B2C, B2B, B2A (RateHawk, Roundtrip, ZenHotels), которые помогают клиентам управлять всеми потребностями в путешествиях. Требования: — 1+ лет опыта в 2-3 линии technical support — English B2+ В компании работает много русскоговорящих ребят. Размер команды – 3500+ человек. Инвестиции – $78 млн.

Задачи: — Обеспечивать исключительную поддержку клиентов по телефону, электронной почте и в чате, поддерживая высокий уровень эмпатии, ясности и профессионализма — Быстро и точно решать сложные технические и процедурные вопросы, при необходимости эскалируя их — Обрабатывать большой объем входящих запросов с отличным приоритизированием, управлением временем и вниманием к деталям — Проводить проактивные обращения и продуманные последующие действия для предотвращения повторяющихся проблем и повышения удовлетворенности клиентов — Вносить вклад в создание базы знаний и улучшение процессов, выявляя тенденции поддержки и болевые точки клиентов — Сотрудничать с командами продукта, операций и инженерии для предоставления обратной связи и улучшения клиентского опыта Требования: — Опыт работы в поддержке клиентов не менее 1 года в условиях большого объема, например, в контакт-центре, SaaS-платформе или стартапе — Исключительные устные и письменные коммуникативные навыки, сильное активное слушание и понимание прочитанного — Умение решать проблемы с программным и аппаратным обеспечением, используя различные платформы и инструменты — Высокая способность к многозадачности и работе с несколькими системами одновременно без потери точности — Демонстрация устойчивости, самоуправления и стремления к постоянному обучению и улучшению — Менталитет "А-игрока" с сильной склонностью к действию: повышаете стандарты, действуете быстро, сохраняете устойчивость в условиях неопределенности и берете ответственность за достижение значимых результатов Условия: — Быстрая и совместная рабочая среда — Пособие на обучение и развитие — Конкурентная денежная и долевая компенсация, а также возможности для карьерного роста — 100% покрытие медицинских, стоматологических и офтальмологических расходов — Возмещение до $25,000 за услуги по планированию фертильности, усыновления и родительского планирования — Гибкая политика отпусков — Ежемесячный стимул для поддержания здоровья — Офисные хабы с ожиданием работы из офиса 3+ дней в неделю и офисными привилегиями — Возможна помощь с релокацией для желающих переехать в офис Checkr

Задачи: — Принимать и обрабатывать технические запросы от мерчантов через тикет-систему, Telegram, email; — Разбирать инциденты с платежами: зависшие транзакции, расхождения в балансах, проблемы с вебхуками; — Помогать с онбордингом — вести мерчанта от тестовой среды до первой живой транзакции; — Объяснять технические нюансы нетехническим командам на стороне клиента; — Анализировать транзакции через блокчейн-эксплореры (Etherscan, Tronscan, BSCScan и др.); — Определять причину сбоя: сеть, gas fees, неверный адрес, проблема на стороне мерчанта или платформы; — Эскалировать сложные кейсы в разработку с чётким описанием проблемы и логами; — Отслеживать статус эскалаций и держать мерчанта в курсе. Требования: — 1–3 года в технической поддержке IT-продукта или платёжного сервиса; — Понимание блокчейн-механики: сети, адреса, комиссии, подтверждения, мемпул; — Знание основных блокчейнов: Ethereum, TRON, BNB Chain — минимум как уверенный пользователь; — Умение читать транзакцию в эксплорере и понять, что пошло не так; — Понимание разницы между USDT TRC-20 и USDT ERC-20 — и почему это критично; — Английский язык — уровень, достаточный для письменной переписки с мерчантами; — Плюсом будет опыт работы в крипто-процессинге, бирже или крипто-кошельке; — Базовое понимание webhooks, REST API, HTTP-статусов. Условия: — Полная удалёнка из любой точки мира; — Стабильный фиксированный оклад; — Выделенный бюджет на обучение и профильные конференции; — Маленькая команда — решения принимаются быстро, бюрократии нет; — Прямой доступ к разработке и реальным транзакционным кейсам с первого дня. Этапы интервью: 1. Собеседование с рекрутером 2. Собеседование с руководителем 3. Оффер!

Location: Baku Workplace: onsite ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. RESPONSIBILITIES Own end-to-end IT onboarding and offboarding, including account setup, access provisioning and deprovisioning, and equipment handoff. Administer the company's core internal and external services (Google Workspace, Atlassian, Okta, LDAP, VPN, SIP), along with the office network and AV and conference-room systems. Act as the primary on-site point of contact for the office, providing a mix of on-site and remote support with a strong customer-service focus. Manage office IT equipment across its full lifecycle: procurement, deployment, maintenance, and decommissioning of hardware (printers and scanners, peripherals, AV) and software, keeping the asset inventory accurate and all allocations logged. Own vendor relationships for IT hardware and services (for example, Apple, Dell, Asus, Logitech). Provide IT support for internal events such as meet-ups and conferences, and support employee desk moves and office reconfigurations. Create and maintain clear IT documentation and runbooks for the systems and processes you own. REQUIREMENTS At least 3 to 4 years of hands-on IT experience covering hardware and software troubleshooting, installation, and maintenance. Professional working proficiency in English , with the ability to explain technical concepts clearly to non-technical colleagues. Hands-on experience administering core business and identity systems (for example, Google Workspace, Atlassian, Okta, LDAP, VPN). Experience with office networking, AV and conference-room systems, CCTV and physical security systems, and backup and recovery. Excellent interpersonal skills with a genuine customer-service mindset. Comfortable working independently and owning problems end to end in a dynamic environment where priorities can shift quickly. Proactive and organized, eager to learn, with strong practical problem-solving skills. NICE TO HAVE Experience supporting a global or multi-office organization. Previous work experience at a fast-paced organization with an entrepreneurial mindset. Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field. Additional language skills, such as Azerbaijani or Russian. The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com Explore more opportunities at: https://xsolla.com/careers

Локация: Удаленно (РФ), офис в Москве или Санкт-Петербурге, либо гибридный формат Компания: Сервис для путешествий и поездок Туту. Что делать Управлять командой, включая подбор, адаптацию, обучение и развитие супервайзеров и наставников. Планировать работу, ставить цели, контролировать эффективность и управлять приоритетами ресурсов. Анализировать причины претензий пользователей и внедрять улучшения в процессы для повышения качества сервиса. Выступать в роли конечной инстанции при решении самых сложных и нестандартных проблем клиентов. Сотрудничать со смежными подразделениями (продуктовыми командами, PR) и участвовать в проектах компании. Требования Опыт управления командой схожего масштаба от одного года. Аналитический склад ума, умение собирать информацию и принимать взвешенные решения. Развитые лидерские качества, эмпатия и умение мотивировать людей. Сильные коммуникативные навыки для ведения деловой переписки и устных переговоров. Готовность к работе в графике 5/2 в соответствии с ТК РФ. Культура и преимущества ДМС со стоматологией, страховка для путешествий и психологическая поддержка. Возможность создавать новые направления с нуля и реализовывать собственные идеи. Доступ к сильной внутренней базе знаний и опытное руководство. Дружелюбная атмосфера, поддержка коллег и яркие корпоративные мероприятия. Полное соблюдение ТК РФ.

Location: Toronto, Ontario, Canada Workplace: Hybrid ABOUT SENTRY Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. ABOUT THE ROLE At Sentry, Support is an engineering discipline. Our customers are the greatest technical minds in the world—developers at elite enterprises building the future of software—and they deserve answers that go deeper than a knowledge base link. We are architecting the Technical Support engine. We’re looking for a veteran engineer to help us redefine the standard of technical support by combining deep human expertise with autonomous agentic systems. You are a debugger of both code and systems. You will treat support volume as a data signal to build automated resolution paths, ensuring our human engineers only touch the most complex, high-impact architectural puzzles. Sentry Support Engineers aren't just clearing queues; they are Orchestrators. You will engage with our users across GitHub, Discord, and our internal systems, while acting as the Technical Lead for our Agentic Ops. You ensure that when a developer asks a complex question, our systems have the right context and a seamless "Human-in-the-Loop" path to you when deep, nuanced expertise is required. IN THIS ROLE YOU WILL Master the Sentry Ecosystem & Support Elite Developers - Deep-Dive Debugging: Perform root-cause analysis on complex issues and distributed tracing gaps across polyglot environments. - Support the Great Minds: Act as a strategic consultant for senior engineers at our largest enterprise customers, solving high-stakes architectural challenges that push the boundaries of observability. - Troubleshoot SDK Implementations: Go deep into the source code of Sentry’s SDKs to help developers instrument complex frameworks and custom environments. - Engineering Feedback Loop: Serve as the bridge between the world's best developers and our product teams, using data from your systems to prioritize high-impact platform fixes. Engineer Agentic Operations (The Scaling Engine) - Deterministic Support Paths: Engineer the logic that powers our support agents, moving beyond probabilistic guesses to high-fidelity, autonomous resolutions. - Knowledge Engineering: Build the right context into our systems so they can resolve issues consistently and indefinitely. - Agentic Tooling Development: Use MCP (Model Context Protocol) and Sentry’s internal APIs to build "skills" for our agents, allowing them to perform complex lookups or state-checks autonomously. - The Seer Philosophy: We’ve already proven AI can handle autonomous production fixes with Seer. You will apply that same philosophy to the support lifecycle—moving us from a "Help Desk" to an "Autonomous Resolution Engine." YOU’LL LOVE THIS JOB IF - You love eliminating Non-scalable effort: you enjoy automating repetitive work and take pride in building systems that save time and effort. - You’re a Full-Stack Troubleshooter: You enjoy jumping from a React frontend issue to a Python backend trace to a CI/CD pipeline failure in a single afternoon - You Value Evidence-Based Support: You prefer looking at data trends over anecdotal evidence to decide where to build automation next. - You’re a Developer Advocate: You want to guide the industry on how elite engineers and AI co-exist in a high-density technical ecosystem. QUALIFICATIONS - 4+ years of experience in technical support engineering, systems engineering, or software development, with a track record of solving high-complexity SaaS problems. - Strong Coding Foundations: Mastery of Python, JavaScript, Java, or Ruby. You are comfortable reading SDK source code and identifying bugs in production-level repositories. - Systems Depth: Deep understanding of distributed systems, microservices, APIs, and the "path of a pixel" from frontend to database. - AI & Automation Literacy: Practical familiarity with LLM orchestration (RAG, context windows, system prompts) and a critical eye for where AI succeeds versus where it requires human intervention. - Exceptional Communication: The ability to explain complex architectural concepts to a human and write precise "system instructions" for an AI. BONUS QUALIFICATIONS - Open Source Contributor: An active presence on GitHub or experience maintaining open-source libraries. - Former Software Developer: You’ve spent time in the trenches as a full-time dev and know exactly what keeps our customers up at night. The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $100,000 to $125,000 CAD. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs. EQUAL OPPORTUNITY AT SENTRY Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io. Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.

Требования: - знание SQL - высокие коммуникативные навыки Обязанности: - осуществление поддержки пользователей информационной системы МИС - анализ проблем пользователей и постановка задач - взаимодействие с аналитиками и руководителями продуктов - заполнение Базы знаний Условия: - работа в крупной федеральной компании - официальное трудоустройство, заработная плата по системе грейдов - оплачиваемые больничные и отпуска - обучение и развитие внутри компании - расширенный дисконт-бук для сотрудников - возможности карьерного роста - насыщенная корпоративная жизнь

Location: United Kingdom Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. We are looking for a detail-oriented and proactive Technical Engineering Advisor to join our Customer Success team, supporting large deals and working with key and strategic customers. In this role, you will act as a key link between customers, providers, and internal teams, ensuring manufacturability of designs and a successful transition into production. How You’ll Contribute: Customer Engagement (Deal Stage): Perform routine Design for Manufacturing (DFM) reviews for high-end customer orders Analyze part designs and support their optimization to ensure manufacturability Communicate with customers by phone, on video calls, and in writing to clarify design and production issues and solve problems Support large deals and build trusted relationships with key and strategic customers Production Support (Production Stage): Collaborate with providers in writing, by phone, and on video calls to resolve manufacturability challenges Travel to providers when needed, if location allows Provide expertise in complaint handling (excluding formal RMA cases) Ensure clear and timely resolution of technical production issues Sourcing & Continuous Improvement: Work with the Sourcing Engineering team during the provider search stage to identify the most suitable providers Support continuous improvement of manufacturing and engineering processes What You’ll Bring to Xometry: Technical Knowledge: 5+ years of experience in CNC machining and sheet metal manufacturing. Strong understanding of 3D printing technologies Technical Drawings: Experience working with technical drawings and design-related problem solving Understanding of dimensional accuracy, surface roughness, and process limitations. Ability to independently identify technical risks and propose manufacturing solutions Languages: Fluent and professional English Customer Focus: Customer-oriented mindset with a strong understanding of customer needs Problem Solving: Strong problem-solving skills and high attention to detail Adaptability: Ability to multitask in a fast-paced environment and adapt across different industries Location: United Kingdom Working Conditions: Full-time job Corporate laptop Salary structure: salary + RSUs Place of work: Depends on location; hybrid working is available in Chelmsford Reports to: Team Lead Life at Xometry: Team Spirit & Friendly Atmosphere: We work in an open, friendly, and trusting environment that welcomes initiative; everyone is ready to help and support one another, and we celebrate wins together and appreciate everyone’s contribution Development Opportunities: As a fast-growing company, every new task is an interesting challenge for the team We Care: Ongoing, free well-being activities for our people and charity projects worldwide Flexibility: Speed and flexibility are among our biggest advantages, allowing us to adapt quickly and stay effective amid uncertainty Onboarding: A well-structured onboarding plan that brings together process, technology, and systems into one smooth experience Please send your CV in English. #LI-Remote #Promoted Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please read our privacy policy here.

Задачи: — Первая линия поддержки (чат, тикеты, без звонков) — Объяснять клиентам и партнёрам сервисы, SLA, процессы — Эскалировать сложные вопросы в L2 и разработку — Отслеживать метрики: время реакции, CSAT, решение на первой линии Рост: через 6-12 месяцев можно перейти в L2, Duty DevOps, QA, техписательство Требования: — Опыт в IT-поддержке от 1 года, работа с чатами/тикетами, понимание SLA и приоритетов — Английский B2 и выше - свободная переписка, устная коммуникация — Умение объяснять - переводить с технического на человеческий и обратно, писать инструкции — Работа с KPI - отслеживание метрик эффективности — Готовность к сменному графику (дневные и ночные смены, например 2 месяца день / 1 месяц ночь) Будет плюсом: — Знание API (REST, базовые запросы) — Понимание блокчейна / крипты / трейдинга — Технический бэкграунд (логи, Linux, HTTP) — Опыт в финтехе Условия: — Формат: ТОЛЬКО гибрид из Тбилиси (с релокацией помогаем)

Location: Home Based - APAC Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. This is an opportunity for an Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical. You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. Your day to day job is to provide technical expertise, be an excellent communicator and a service-oriented professional. Every day you will have to make judgement calls to prioritise customer issues and maximise your effectiveness. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events. Location: Home-based in Singapore. The role entails Investigate issues reported by customers by researching and escalating issues Work to resolve complex customer problems related to Canonical’s portfolio of products. Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments. Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues. Participate in a regular weekend working rotation. Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers. Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix. What are we looking for in you Professional written and spoken English with excellent presentation skills Exceptional academic track record from both high school and university Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path Track record of going above-and-beyond expectations to achieve outstanding results Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files) Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.) Troubleshooting experience: Linux integration with other environments (authentication/directory services, network file systems, etc.). Ability to navigate effectively stack traces and logs, and advise on next steps. Solid understanding of OS and Application level bugs and when to escalate to the correct team. Ability to learn quickly, thrive on change and handle the pressure of a customer facing job Programming fundamentals in any language. Ability to travel internationally twice a year for company events up to two weeks long Extensive Customer support experience is key: Customer needs are top priority. Communicate professionally, emphatically, clearly and set the right expectations. What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Требования: — построить карьеру в IT — осваивать новые программы и решать задачи — общаться с людьми — грамотная устная и письменная речь Обязанности: — помогать клиентам на входящей голосовой линии — быстро находить и исправлять неполадки — учиться новому для оставания в курсе технологий Условия: — легкий вход в IT — бонусы и премии до 46000 рублей — комфортное обучение с наставником — корпоративные мероприятия — возможность работы удаленно — помощь в карьерном росте