Responsibilities:
— Provide timely, efficient technical support with prompt responses to customer inquiries.
— Troubleshoot and resolve customer issues via phone and other communication channels.
— Follow up with customers post-troubleshooting to ensure full product functionality.
— Build and maintain an internal knowledge base with useful guides and solutions.
— Continuously refine and enhance the customer support process for better efficiency.
— Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams.
— Participate in customer meetings when needed to troubleshoot and resolve issues directly.
Requirements:
— 1–3 years of professional experience in a Technical Support, Help Desk, or IT Support role.
— Foundational understanding of Microsoft Windows operating systems.
— Interest in troubleshooting software and resolving patching issues.
— Basic exposure to PowerShell (e.g., reading or running simple scripts).
— Familiarity with macOS and/or Linux environments.
— Understanding of basic software installation processes (installers, setup steps, configurations).
— Experience in customer service, helpdesk, or IT support roles.
— Strong communication and problem-solving skills.
— Motivation to learn and grow within a technical support role.
— Introductory knowledge of Active Directory or Group Policy.
Would be a plus:
— Exposure to patch management or endpoint management tools.
— Basic familiarity with system logs or tools like Windows Event Viewer.
— Exposure to Windows Server environments.
— Basic understanding of IT security principles.
— Ability to identify and troubleshoot failed patch installations.
— Familiarity with software deployment and configuration using install switches.
— Ability to review and interpret logs and event data.
Conditions:
— Engaging challenges and opportunities to solve real-world problems.
— Continuous professional growth and learning with cutting-edge technologies.
— Stable income, flexible working hours, and opportunities for advancement.
— Supportive and collaborative team of skilled professionals.
— Remote-first culture, offering flexibility and work-life balance.
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