Инженер технической поддержки вакансии

Resolve employee tickets through our help desk, leveraging AI powered support tooling to triage, troubleshoot, and close issues efficiently. Make our AI powered tooling even better by documenting common issues, fixes, and processes to build out our internal knowledge base.

работать в Telegram и внутренних системах; проверять заявки, чеки, суммы и реквизиты;

• Investigate and resolve technical and product-related issues. • Analyse logs, application behaviour and connectivity.

Задачи: — Настраивать сценарии и кодовые слова в Salesbot — Поддерживать воронки — Подключать оплату и интеграции — Работать с рассылками и автоматизациями Требования: — Реальный опыт работы в Salesbot — Умение быстро включаться в задачи и оперативно решать технические вопросы Условия: — Неполный рабочий день — Оплата 2 500 ₽ в неделю

Location: United States Who We Are MEMX is a technology-driven exchange operator founded by members to benefit all investors. We operate MEMX Equities, MEMX Options, and MX2 Options, and provide market technology to clients. Our mission is to create healthy competition and advocate for market structure reform that results in more efficient and sensible trading experiences for all investors. Description MEMX is seeking an Enterprise IT Intern to support the technology needs of employees across our U.S. equities and options exchanges. This role offers hands-on experience in a fast-paced environment where you’ll learn how laptops and accounts are set up, how support requests are managed, and how our Enterprise IT team keeps colleagues connected and productive. This internship position will be offered as hybrid with 2 days in-person at our co-working office in Midtown-NYC. *MEMX has currently approved ONLY the following states for remote work: California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Kansas, Maine, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Texas, & Utah. What You’ll Be Doing Work alongside the Enterprise IT team to support employees with everyday technology needs Help set up and maintain laptops, accounts, and applications Assist with support requests and learn how to troubleshoot common technical issues Contribute to IT documentation and projects tailored to your experience and the team’s needs Collaborate with colleagues across MEMX and gain insight into how Enterprise IT supports the broader business Requirements Current undergraduate student entering their junior or senior year, pursing a degree in Computer Science, Information Technology, Information Systems, Cybersecurity, or a related field Interest in IT support and workplace technology Experience solving technical problems through coursework, projects, prior work, or personal interests Ability to work in person at our Midtown Manhattan office during the summer Permanent residence in one of MEMX’s approved states for remote work during the internship What You’ll Gain Hands-on experience supporting MEMX’s IAM, MDM, and project management solutions Exposure to our troubleshooting and security practices Mentorship and guidance from experienced IT professionals Opportunities to work with teams across MEMX and connect with fellow interns Why MEMX At MEMX, you’ll contribute to meaningful work alongside experienced professionals while developing your skills and learning how our exchanges operate. As part of our summer internship program, you’ll also have access to: Learning opportunities: Attend Lunch & Learn sessions, professional development workshops, and relevant courses Mentorship and support: Learn from a mentor and a designated buddy who can help guide you throughout the summer An intern cohort: Connect with interns working across other MEMX teams Social events: Get to know colleagues, with opportunities to connect with members of MEMX’s C-suite Regular feedback: Check in with your manager and HR to discuss your progress, ask questions, and get support Future opportunities: All interns are considered for potential internship extensions or a full-time opportunity after graduation, based on performance and business needs Pay Rate: $30/hourly for undergraduate students Equal Opportunity Statement MEMX is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Diversity and Inclusion Statement At MEMX, we believe that diversity and inclusion are essential to driving innovation and success. We welcome and celebrate individuals from all backgrounds and perspectives, and we strive to create an inclusive culture where everyone can thrive.

- общее понимание IT. - грамотный русский язык.

подготовка АРМ к работе; поддержка пользователей при работе с АРМ и ПО;

Задачи: — подключение телефонии — настройка AmoCRM — оказание поддержки для менеджеров — связь с технической поддержкой сервисов Требования: — частный специалист (агентства не рассматриваются)

• Provide technical support to customers, partners, and internal teams. • Install, configure, test, and troubleshoot equipment and systems.

Location: Boston, Massachusetts; Foster City, California; Marlton, New Jersey; Remote, United States Do you care about keeping developer tools running reliably, enjoy digging into the systems and infrastructure behind them, and know that reliable tools make all the difference for development teams? If you are calm under pressure, enjoy diagnosing complex systems, want to help developers overcome technical hurdles, and thrive on deep problem-solving across diverse tech stacks, this role is for you. About JetBrains We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale. About TeamCity TeamCity is a highly scalable CI/CD server that integrates across the modern software ecosystem. Because it supports complex server-side setups and SaaS deployments, issues can stem from the product itself or the surrounding infrastructure. What you’ll do As part of our Support Engineering team, you will act as a crucial link between global engineering teams and our internal product developers. You will take ownership of incoming technical issues, pinpoint root causes, and provide working resolutions or clear escalations. You'll work American-timezone hours to give our global community timely, effective support. Day to day, you will: Identify whether an issue stems from the product, infrastructure, or third-party integrations. Provide workarounds, submit bug reports, or escalate issues directly to development. Capture insights and publish solutions following KCS (Knowledge-Centered Service) principles. Share user feedback with internal product teams to shape future tool improvements. What you’ll bring A systematic and structured, but flexible approach to troubleshooting complex software and infrastructure issues. A clear, direct communication style that explains technical details in ways others can understand. Comfort working independently across distributed teams and time zones. Curiosity about how different build systems, VCS providers, and clouds operate together. An inclination to leave documentation and systems better than you found them. What you’ll need Fluency in English, with strong written communication skills. The ability to work aligned with American time zones. Practical experience troubleshooting web servers and applications (such as Tomcat and Java-based environments). A working knowledge of relational databases (such as PostgreSQL, MySQL, or MSSQL). Hands-on experience with version control tools and hosting platforms (such as Git or Perforce, GitHub, GitLab, or Bitbucket). Familiarity with build automation tools (such as Gradle, Maven, or .NET build systems). An understanding of containerized environments or cloud infrastructure (such as Docker, Kubernetes, AWS, or Azure). What success looks like Success in this role means resolving complex support cases efficiently while maintaining clear communication with developers. You build trust by accurately diagnosing underlying infrastructure or application bugs rather than addressing symptoms alone. Over time, your contributions to the knowledge base reduce repeat issues, and your feedback helps product teams make TeamCity more resilient. #LI-DNI This range reflects the employer’s good-faith estimate of the base salary it reasonably expects to pay for the position at the time of posting. Starting pay within the range will be determined based on job-related factors such as skills, qualifications, experience, and work location. The base salary range (per year) for this position in the posted work location(s) is $144,000 — $216,000 USD We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the Recruitment Privacy Policy.

оказывать консультационные услуги в письменном и устном виде; разрабатывать документацию (протокола рабочей группы, план проведения регламентных работ и тд.);

Location: Toronto, Ontario, Canada Workplace: Hybrid ABOUT SENTRY Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. ABOUT THE ROLE At Sentry, Support is an engineering discipline. Our customers are the greatest technical minds in the world—developers at elite enterprises building the future of software—and they deserve answers that go deeper than a knowledge base link. We are architecting the Technical Support engine. We’re looking for a veteran engineer to help us redefine the standard of technical support by combining deep human expertise with autonomous agentic systems. You are a debugger of both code and systems. You will treat support volume as a data signal to build automated resolution paths, ensuring our human engineers only touch the most complex, high-impact architectural puzzles. Sentry Support Engineers aren't just clearing queues; they are Orchestrators. You will engage with our users across GitHub, Discord, and our internal systems, while acting as the Technical Lead for our Agentic Ops. You ensure that when a developer asks a complex question, our systems have the right context and a seamless "Human-in-the-Loop" path to you when deep, nuanced expertise is required. IN THIS ROLE YOU WILL Master the Sentry Ecosystem & Support Elite Developers - Deep-Dive Debugging: Perform root-cause analysis on complex issues and distributed tracing gaps across polyglot environments. - Support the Great Minds: Act as a strategic consultant for senior engineers at our largest enterprise customers, solving high-stakes architectural challenges that push the boundaries of observability. - Troubleshoot SDK Implementations: Go deep into the source code of Sentry’s SDKs to help developers instrument complex frameworks and custom environments. - Engineering Feedback Loop: Serve as the bridge between the world's best developers and our product teams, using data from your systems to prioritize high-impact platform fixes. Engineer Agentic Operations (The Scaling Engine) - Deterministic Support Paths: Engineer the logic that powers our support agents, moving beyond probabilistic guesses to high-fidelity, autonomous resolutions. - Knowledge Engineering: Build the right context into our systems so they can resolve issues consistently and indefinitely. - Agentic Tooling Development: Use MCP (Model Context Protocol) and Sentry’s internal APIs to build "skills" for our agents, allowing them to perform complex lookups or state-checks autonomously. - The Seer Philosophy: We’ve already proven AI can handle autonomous production fixes with Seer. You will apply that same philosophy to the support lifecycle—moving us from a "Help Desk" to an "Autonomous Resolution Engine." YOU’LL LOVE THIS JOB IF - You love eliminating Non-scalable effort: you enjoy automating repetitive work and take pride in building systems that save time and effort. - You’re a Full-Stack Troubleshooter: You enjoy jumping from a React frontend issue to a Python backend trace to a CI/CD pipeline failure in a single afternoon - You Value Evidence-Based Support: You prefer looking at data trends over anecdotal evidence to decide where to build automation next. - You’re a Developer Advocate: You want to guide the industry on how elite engineers and AI co-exist in a high-density technical ecosystem. QUALIFICATIONS - 5–8+ years of experience in technical support engineering, systems engineering, or software development, with a track record of solving high-complexity SaaS problems. - Strong Coding Foundations: Mastery of Python, JavaScript, Java, or Ruby. You are comfortable reading SDK source code and identifying bugs in production-level repositories. - Systems Depth: Deep understanding of distributed systems, microservices, APIs, and the "path of a pixel" from frontend to database. - AI & Automation Literacy: Practical familiarity with LLM orchestration (RAG, context windows, system prompts) and a critical eye for where AI succeeds versus where it requires human intervention. - Exceptional Communication: The ability to explain complex architectural concepts to a human and write precise "system instructions" for an AI. BONUS QUALIFICATIONS - Open Source Contributor: An active presence on GitHub or experience maintaining open-source libraries. - Former Software Developer: You’ve spent time in the trenches as a full-time dev and know exactly what keeps our customers up at night. The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $125,000 to $150,000. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs. EQUAL OPPORTUNITY AT SENTRY Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io. Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.

• Provide second-line support for all offices: access requests, accounts, devices, and SaaS management. • Manage local IT for the Limassol office, including hardware and network infrastructure.

Location: Remote Workplace: Remote We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. *Titles posted to our careers page are updated regularly to best advertise the role and expected seniority, but internally we have a flat titling system with two types of titles: one for individual contributors and one for people managers. ABOUT THE ROLE *Open to hiring in London and APAC. We're building a creative platform used by artists, filmmakers, and teams at some of the world's most recognized brands. Our support org handles everything from a five-minute billing question to a technical escalation, and we're building out a dedicated tier for the first kind so our more experienced specialists can focus on the second. We're looking for a Support Representative who's accurate, fast, and comfortable following a process closely under volume. No creative or AI background required. We'll train you on the product. WHAT YOU’LL DO - Resolve high-volume, tickets across account access, billing, and plan questions for Free, Standard, and Pro and Max users - Use existing macros, playbooks, and AI support layer suggestions to close tickets accurately and quickly - Recognize when a ticket needs product judgment or creative-tool troubleshooting, and route it to Tier 2 Support or Enterprise - Flag recurring questions that don't have a macro yet WHAT YOU’LL NEED - Clear, accurate written communication, especially on process-driven, checklist-style work - Comfortable with repetitive, high-volume work without losing accuracy - Prior experience with tools like Zendesk, Notion, or Slack is a plus, not a requirement - 0-2 years in any customer-facing or process-driven role (preferably in SaaS, but not required) - Enough curiosity to spend a little time in the product or help docs before talking to us. No creative background needed, just evidence you looked WHAT SETS GREAT CANDIDATES APART The best people in this role follow the playbook precisely and know exactly when a ticket doesn't fit it. They don't force a wrong answer to hit volume, and they don't escalate everything out of caution either. They've put in enough time with Runway to have a real sense of what it does and who uses it, so a ticket that's slightly off-script doesn't stump them, even without a creative background. When they see the same question surface three times, they ask whether it should become a macro instead of just answering it a third time. Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. WORKING AT RUNWAY Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway - Universal World Simulator https://runwayml.com/world-simulator.html - GWM-1 https://runwayml.com/research/introducing-runway-gwm-1 - Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5 - General World Models https://runwayml.com/research/introducing-general-world-models - Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section - Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section - Runway Studios https://runwayml.com/studios We're excited to be recognized as a best place to work: Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024

Поддержка пользователей: оперативное общение с партнерами в корпоративном чате и работа с заявками в тикет-системе. Диагностика и поиск ошибок: поиск неисправностей в работе ПО, настройках ОС и оборудования партнера.

- Понимание работы интернета. - Навыки настройки почты, FTP, SSH.