IT Support Specialist

About the role: Location: Buenos Aires, Argentina (Hybrid 1–3 days per week in office) Full-time Permanent, full-time employee (this is not a contractor position) Reporting to the Senior Director, Information Technology As an IT Support Specialist, you’ll: — Resolve employee tickets through our help desk, leveraging AI powered support tooling to triage, troubleshoot, and close issues efficiently — Make our AI powered tooling even better by documenting common issues, fixes, and processes to build out our internal knowledge base — Own audio visual setup at the office — Diagnose and resolve hardware and software issues across macOS devices, peripherals, and office technology — Partner with the Workplace Experience team on ordering and provisioning equipment and supporting our office space — Serve as a backup resource for IT onboarding support during new hire cohorts, as needed — Provide local support for our Argentina based workforce — Maintain hardware and software inventory, where necessary — Escalate complex issues to the right internal teams and follow through to resolution About you: Requirements: — 2-4 years of hands-on experience with help desk ticketing systems — Skilled in using AI-powered tools to work efficiently such as MM&MM — Familiar with supporting audiovisual setups for meetings, presentations, and larger events — Comfortable troubleshooting macOS environments — Proficient in new hire onboarding, including account setup, hardware provisioning and day-one enablement — Ability to perform physical, in-office work such as setting up desks, provisioning equipment, and helping stand up new office spaces and lift up to 20lbs — Available to work full-time from our Buenos Aires office, with potential travel to other office locations and occasional work from home You’ll thrive as an IT Support Specialist if you: — Bring genuine warmth to every interaction with a desire to help — Communicate clearly and patiently with employees — Enjoy variety and can shift gears between tickets, AV, and hands on office work without missing a beat — Are flexible, knowing that some weeks look like steady ticket work and others mean adjusting your schedule around an event — Take pride in the small details that make an office feel like it just works — Stay curious and open to growth — demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact Benefits: — Ownership in what you help build: Every permanent Webflower receives equity (RSUs) in our growing, privately held company. — Health coverage that actually covers you: Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums. — Support for every stage of family life: 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions. — Time off that’s actually off: Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired. — Wellness for the whole you: Access to mental health resources, therapy and coaching. — Invest in your future: A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally. — Monthly stipends that flex with your life: Localized support for work and wellness expenses — from Wi-Fi to workouts. — Bonus for building together: All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program. Additional information: — Permanent, full-time employee position (not contractor) — Hybrid work format: 1–3 days per week in office — Must be available to work full-time from Buenos Aires office, with potential travel and occasional remote work — Reasonable accommodations provided for individuals with disabilities — Valid right to work authorization required — Background check may be required Core behaviors: — Build lasting customer trust — Win together — Reinvent ourselves — Own it all the way