Инженер технической поддержки вакансии - удалённо

Location: Remote, AMER Workplace: Remote Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams. You will: - Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions. - Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members. - Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues). - Identify where internal tooling might be developed or obtained to improve support efficiency. - Reproduce issues, create test cases and improve test coverage, if you have experience with testing. You are: - Experienced in customer support, with 3+ years of experience providing developer support to technical customers. - Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus. - Excellent communication skills and fluency in English. - Skilled in using Linux/Unix operating systems and the command line. - Experienced working with GitHub Issues and Discussions. - Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js. - Having a degree in Computer Science is a plus too. TIMEZONES & LOGISTICS - It’s a full-time position with 4 10-hour shifts, permanently covering weekends during NASA hours: 16:00-02:00 UTC - We are primarily looking for someone in North or South America timezones for this shift. - This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone. WHAT WE OFFER - Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. - ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. - Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. - Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. - Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. - Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. - Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. ABOUT THE TEAM Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. - ~400 team members - 60+ countries - 20+ languages spoken - Over $1B raised (including our $500M Series F) - 540,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

Location: Remote, Global Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams. You will: - Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions. - Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members. - Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues). - Identify where internal tooling might be developed or obtained to improve support efficiency. - Reproduce issues, create test cases and improve test coverage, if you have experience with testing. You are: - Experienced in customer support, with 3+ years of experience providing developer support to technical customers. - Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus. - Excellent communication skills and fluency in English. - Skilled in using Linux/Unix operating systems and the command line. - Experienced working with GitHub Issues and Discussions. - Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js. - Having a degree in Computer Science is a plus too. TIMEZONES & LOGISTICS - It’s a full-time position with 4 10-hour shifts, permanently covering weekends during EMEA Hours: 08:00-18:00 UTC - We are primarily looking for someone in Europe, Africa, or Middle Eastern timezones for this shift. - This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone. WHAT WE OFFER - Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. - ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. - Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. - Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. - Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. - Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. - Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. ABOUT THE TEAM Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. - ~400 team members - 60+ countries - 20+ languages spoken - Over $1B raised (including our $500M Series F) - 540,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

Location: Limassol; Remote Workplace: Remote HyperHug is an international game development studio specializing in the shooter genre. Our main office is based in Cyprus, but our talented team works remotely from around the world. We’re developing Oxide: Survival Island, an immersive multiplayer survival shooter for mobile platforms, and we’re always looking for motivated individuals who want to grow with us, contribute their creativity, and help shape the future of our games. We’re looking for a Support Agent to help us deliver fast, friendly, and accurate assistance to our players. You’ll manage incoming tickets, maintain and improve our knowledge base, set up basic automations or bots when needed. WHAT YOU’LL BE DOING: - Respond to player inquiries in SDK with clarity and empathy. - Correctly categorize, tag, investigate, and escalate tickets when needed. - Review complaints, verify evidence, and apply account actions (including bans) when appropriate. - Perform required actions in internal tools/systems to resolve player cases. - Update and create FAQ/KB articles, proofread content for new releases. - Monitor our Discord community for bug reports and player issues. - Validate community bug reports and prepare structured bug tickets for the development team. - Support and create SDK automations (adjust rules, report errors). - Monitor recurring problems, identify incidents, and provide structured feedback. - Assist in preparing for new game versions by validating player-reported issues, and preparing clear bug reports for the development team. WHAT WE EXPECT FROM YOU: - Experience in customer support (gaming/mobile preferred). - Strong written English and clear, friendly communication. - Fluent Russian is a plus. - Familiarity with SDK, willingness to learn automation workflows. - Experience with Appfollow or similar platforms is a plus. - Ability to follow processes, use internal tools, and document actions. - Organized, detail-oriented, quick learner, able to work independently. - Able to work 21:00–06:00 Cyprus time (UTC+3 in summer / UTC+2 in winter) on a fixed 5-day schedule, including weekends (Wed and Thu off). Shifts are fixed, not rotating. WHAT WE OFFER: - Competitive salary. - Work arrangement: from our office in Cyprus or remotely if you are based abroad. - Working schedule: 21:00–06:00 Cyprus time (UTC+3 in summer / UTC+2 in winter) on a fixed 5-day schedule, including weekends (Wed and Thu off). Shifts are fixed, not rotating. - The chance to shape and influence an ambitious multiplayer survival shooter for mobile platforms. - A strong, supportive team passionate about creating great games. - A flexible work environment. - Opportunities for professional growth. - A culture that values creativity, initiative, and collaboration.

Responsibilities: — Provide timely, efficient technical support with prompt responses to customer inquiries. — Troubleshoot and resolve customer issues via phone and other communication channels. — Follow up with customers post-troubleshooting to ensure full product functionality. — Build and maintain an internal knowledge base with useful guides and solutions. — Continuously refine and enhance the customer support process for better efficiency. — Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams. — Participate in customer meetings when needed to troubleshoot and resolve issues directly. Requirements: — 1–3 years of professional experience in a Technical Support, Help Desk, or IT Support role. — Foundational understanding of Microsoft Windows operating systems. — Interest in troubleshooting software and resolving patching issues. — Basic exposure to PowerShell (e.g., reading or running simple scripts). — Familiarity with macOS and/or Linux environments. — Understanding of basic software installation processes (installers, setup steps, configurations). — Experience in customer service, helpdesk, or IT support roles. — Strong communication and problem-solving skills. — Motivation to learn and grow within a technical support role. — Introductory knowledge of Active Directory or Group Policy. Would be a plus: — Exposure to patch management or endpoint management tools. — Basic familiarity with system logs or tools like Windows Event Viewer. — Exposure to Windows Server environments. — Basic understanding of IT security principles. — Ability to identify and troubleshoot failed patch installations. — Familiarity with software deployment and configuration using install switches. — Ability to review and interpret logs and event data. Conditions: — Engaging challenges and opportunities to solve real-world problems. — Continuous professional growth and learning with cutting-edge technologies. — Stable income, flexible working hours, and opportunities for advancement. — Supportive and collaborative team of skilled professionals. — Remote-first culture, offering flexibility and work-life balance.

Задачи: — Поддержка и развитие платформенного шелла, включая аутентификацию и интеграцию SSO — Управление навигацией и компонентами приложения на современном фронтенд-фреймворке (например, React / TypeScript) — Управление арендаторами и пользователями с учетом мультиарендности — Создание и поддержка конвейеров загрузки данных — Управление и расширение оркестрационных рабочих процессов в Dagster — Разработка и поддержка логики трансформации в dbt и SQL — Работа с хранилищем данных на Google Cloud Platform (BigQuery) — Поддержка семантического слоя в Cube, включая определение метрик и моделирование данных — Кастомизация и обновление встроенных аналитических компонентов Embeddable — Поддержка темизации и актуализация SDK Embeddable — Ведение централизованной документации в Confluence, включая диаграммы баз данных DBML — Фиксация знаний для передачи и обеспечения непрерывности — Работа с целями по результатам: решение критичных проблем в течение одного рабочего дня, снижение дефектов, обеспечение доступности в рабочие часы — Использование свободного времени на профилактическое обслуживание, усиление и подключение новых источников данных и интеграций Требования: — Опыт AI-first разработки с использованием Claude Code или аналогичных инструментов AI-поддержки на всех этапах жизненного цикла разработки — Сертификация или готовность пройти профессиональные курсы Anthropic — Опыт full-stack разработки, включая современные фронтенд-фреймворки (React / TypeScript), реализацию аутентификации/SSO и архитектуру мультиарендных приложений — Практический опыт работы с Dagster или аналогичными инструментами оркестрации — Сильные навыки работы с dbt и SQL для трансформации данных — Опыт работы с BigQuery и стеком данных Google Cloud Platform — Опыт работы с Cube или аналогичными инструментами семантического слоя и определения метрик — Знакомство с инструментами встроенной аналитики (Embeddable или аналогичные), кастомизация компонентов, темизация, интеграция SDK — Умение работать самостоятельно и взаимодействовать с клиентскими заинтересованными сторонами — Дисциплина в ведении документации: Confluence, DBML/ER диаграммы — Готовность работать в основные часы, согласованные с часовым поясом Чикаго (CT) Желательно: — Опыт поддержки аналитических/BI платформ для корпоративных или спортивных/медийных клиентов — Опыт установки SLA-целей (время решения, доступность) и отчетности по ним Условия: — Занятость 80 часов в месяц с полным покрытием платформенного шелла, стека данных/семантики и поддержки Embeddable — Требуется резервное покрытие для обеспечения непрерывности в случае отсутствия, с возможностью четкой передачи контекста

Требования: — Базовые знания Windows; — Навыки работы с Microsoft 365 (Outlook, Teams, OneDrive, Office); — Понимание основ настройки ПК, принтеров и сетевого оборудования; — Свободное владение казахским и русским языками; — Английский язык на уровне A2–B1; — Ответственность, желание развиваться в сфере IT и умение работать в команде.

Задачи: — Подготовка новых рабочих станций — Регистрация пользователей в информационных системах — Устранение программных и аппаратных проблем — Ведение учёта компьютерного оборудования и программного обеспечения — Участие в проектах по развитию IT-инфраструктуры компании — Содействие обеспечению информационной безопасности Требования: — Минимум 2 года опыта на аналогичной позиции — Знание архитектуры персональных компьютеров и серверов — Актуальные знания современного аппаратного обеспечения — Опыт работы с пользовательскими операционными системами MS Windows 7, 8, 10, MacOS — Базовые знания серверных операционных систем — Уверенные базовые знания сетевых технологий Условия: — Совместная рабочая атмосфера в внутреннем сообществе разработчиков игр, объединяющем более десятка внутренних студий, создающих инновационные проекты для мобильных, ПК и консолей — Сильная команда специалистов из разных областей с доступом к уникальному опыту и профессиональным знаниям — Возможность экспериментировать и работать над интересными задачами с амбициозными целями, наличие всех ресурсов для реализации новых идей — Создание отличных игр и завоевание сердец игроков — Продвижение границ игровой индустрии и лидерство в развитии

Emerging Travel Group — travel-tech компания с продуктами в сегментах B2C, B2B, B2A (RateHawk, Roundtrip, ZenHotels), которые помогают клиентам управлять всеми потребностями в путешествиях. Требования: — 1+ лет опыта в 2-3 линии technical support — English B2+ В компании работает много русскоговорящих ребят. Размер команды – 3500+ человек. Инвестиции – $78 млн.

Задачи: — Принимать и обрабатывать технические запросы от мерчантов через тикет-систему, Telegram, email; — Разбирать инциденты с платежами: зависшие транзакции, расхождения в балансах, проблемы с вебхуками; — Помогать с онбордингом — вести мерчанта от тестовой среды до первой живой транзакции; — Объяснять технические нюансы нетехническим командам на стороне клиента; — Анализировать транзакции через блокчейн-эксплореры (Etherscan, Tronscan, BSCScan и др.); — Определять причину сбоя: сеть, gas fees, неверный адрес, проблема на стороне мерчанта или платформы; — Эскалировать сложные кейсы в разработку с чётким описанием проблемы и логами; — Отслеживать статус эскалаций и держать мерчанта в курсе. Требования: — 1–3 года в технической поддержке IT-продукта или платёжного сервиса; — Понимание блокчейн-механики: сети, адреса, комиссии, подтверждения, мемпул; — Знание основных блокчейнов: Ethereum, TRON, BNB Chain — минимум как уверенный пользователь; — Умение читать транзакцию в эксплорере и понять, что пошло не так; — Понимание разницы между USDT TRC-20 и USDT ERC-20 — и почему это критично; — Английский язык — уровень, достаточный для письменной переписки с мерчантами; — Плюсом будет опыт работы в крипто-процессинге, бирже или крипто-кошельке; — Базовое понимание webhooks, REST API, HTTP-статусов. Условия: — Полная удалёнка из любой точки мира; — Стабильный фиксированный оклад; — Выделенный бюджет на обучение и профильные конференции; — Маленькая команда — решения принимаются быстро, бюрократии нет; — Прямой доступ к разработке и реальным транзакционным кейсам с первого дня. Этапы интервью: 1. Собеседование с рекрутером 2. Собеседование с руководителем 3. Оффер!

Локация: Удаленно (РФ), офис в Москве или Санкт-Петербурге, либо гибридный формат Компания: Сервис для путешествий и поездок Туту. Что делать Управлять командой, включая подбор, адаптацию, обучение и развитие супервайзеров и наставников. Планировать работу, ставить цели, контролировать эффективность и управлять приоритетами ресурсов. Анализировать причины претензий пользователей и внедрять улучшения в процессы для повышения качества сервиса. Выступать в роли конечной инстанции при решении самых сложных и нестандартных проблем клиентов. Сотрудничать со смежными подразделениями (продуктовыми командами, PR) и участвовать в проектах компании. Требования Опыт управления командой схожего масштаба от одного года. Аналитический склад ума, умение собирать информацию и принимать взвешенные решения. Развитые лидерские качества, эмпатия и умение мотивировать людей. Сильные коммуникативные навыки для ведения деловой переписки и устных переговоров. Готовность к работе в графике 5/2 в соответствии с ТК РФ. Культура и преимущества ДМС со стоматологией, страховка для путешествий и психологическая поддержка. Возможность создавать новые направления с нуля и реализовывать собственные идеи. Доступ к сильной внутренней базе знаний и опытное руководство. Дружелюбная атмосфера, поддержка коллег и яркие корпоративные мероприятия. Полное соблюдение ТК РФ.

Требования: - знание SQL - высокие коммуникативные навыки Обязанности: - осуществление поддержки пользователей информационной системы МИС - анализ проблем пользователей и постановка задач - взаимодействие с аналитиками и руководителями продуктов - заполнение Базы знаний Условия: - работа в крупной федеральной компании - официальное трудоустройство, заработная плата по системе грейдов - оплачиваемые больничные и отпуска - обучение и развитие внутри компании - расширенный дисконт-бук для сотрудников - возможности карьерного роста - насыщенная корпоративная жизнь

Location: Home Based - APAC Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. This is an opportunity for an Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical. You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. Your day to day job is to provide technical expertise, be an excellent communicator and a service-oriented professional. Every day you will have to make judgement calls to prioritise customer issues and maximise your effectiveness. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events. Location: Home-based in Singapore. The role entails Investigate issues reported by customers by researching and escalating issues Work to resolve complex customer problems related to Canonical’s portfolio of products. Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments. Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues. Participate in a regular weekend working rotation. Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers. Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix. What are we looking for in you Professional written and spoken English with excellent presentation skills Exceptional academic track record from both high school and university Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path Track record of going above-and-beyond expectations to achieve outstanding results Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files) Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.) Troubleshooting experience: Linux integration with other environments (authentication/directory services, network file systems, etc.). Ability to navigate effectively stack traces and logs, and advise on next steps. Solid understanding of OS and Application level bugs and when to escalate to the correct team. Ability to learn quickly, thrive on change and handle the pressure of a customer facing job Programming fundamentals in any language. Ability to travel internationally twice a year for company events up to two weeks long Extensive Customer support experience is key: Customer needs are top priority. Communicate professionally, emphatically, clearly and set the right expectations. What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Требования: — построить карьеру в IT — осваивать новые программы и решать задачи — общаться с людьми — грамотная устная и письменная речь Обязанности: — помогать клиентам на входящей голосовой линии — быстро находить и исправлять неполадки — учиться новому для оставания в курсе технологий Условия: — легкий вход в IT — бонусы и премии до 46000 рублей — комфортное обучение с наставником — корпоративные мероприятия — возможность работы удаленно — помощь в карьерном росте

Location: North America Workplace: Remote At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based within U.S. and Canada Pacific or Mountain Time. You can work from anywhere within those time zones. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you’ll do - Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery - Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit - Partner with our engineering team to document and reproduce bugs - Surface trends and insights from customer feedback to the team at large to inform product choices - Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations Requirements - Passion about technology, quality, and Linear’s mission - Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users. - Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile). - Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role. - Based in U.S. or Canada Pacific or Mountain Time only What we offer We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect: - Competitive salary and equity - Employee-friendly equity terms including early exercise in the US and extended exercise windows - Daily meal and coffee stipend on every workday - Paid co-working space or desk - Health coverage (based on country requirements) - 5 weeks paid vacation, plus local statutory holidays - 4 months paid parental leave - Paid month off after 4 years & every 2 years thereafter - Regular team events and off-sites - Remote-first with no required commute Learn how we think and work - A story about our mission: Read Me https://linear.app/readme - Building our teams: Why and how we do work trials at Linear https://linear.app/blog/why-and-how-we-do-work-trials-at-linear - How we work: Designing remote work at Linear https://linear.app/now/designing-remote-work-at-linear - How Linear uses Linear: How our Customer Experience team works in Linear https://linear.app/now/cx-in-linear - A video series: Conversations on Quality https://linear.app/quality - Our recent tender offer: Sharing Linear’s growth with the people building it https://linear.app/now/sharing-growth-with-the-people-building-linear Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. A note on recruitment fraud: all official Linear hiring communication comes from an @linear.app http://linear.app email address, and all open roles are listed at linear.app/careers http://linear.app/careers. We never ask candidates for payment or financial information. Suspicious messages can be reported to security@linear.app.

Задачи: - Поддержка мерчантов при интеграции с платежными решениями Noda - Исследование сложных технических и платежных проблем с использованием логов, инструментов мониторинга и внутренних систем - Диагностика инцидентов, выявление коренных причин и координация решений с внутренними командами - Обеспечение стабильной работы платежных потоков и интеграций - Тесное сотрудничество с командами Payments, Automation, SRE, Account Management и Product - Улучшение и поддержка технической документации, руководств по интеграции и внутренней базы знаний - Участие в тестировании интеграций и процессах контроля качества - Наставничество младших сотрудников и повышение стандартов поддержки в команде Требования: - Опыт работы 4+ года в технической поддержке, поддержке интеграций или платежной поддержке - Опыт работы с FinTech, платежными системами, PSP или продуктами открытого банкинга - Глубокое понимание HTTP, API, клиент-серверной архитектуры и платежных потоков - Практический опыт работы с логами и инструментами мониторинга (Kibana или аналогичные) - Понимание процессов управления инцидентами, принципов SLA/SLO и поддержки в продуктивной среде - Опыт работы с базами данных SQL/NoSQL - Сильные аналитические и навыки устранения неполадок - Отличные коммуникативные навыки и умение строить доверительные отношения с мерчантами и внутренними заинтересованными сторонами - Опыт наставничества или поддержки младших сотрудников - Свободное владение русским и английским языками на уровне B2 или выше Условия: - Удалённая работа на полный рабочий день - 28 календарных дней отпуска в год - 7 дней wellness в год - Бонусы до $5000 за рекомендацию успешных кандидатов - 50% оплата профессионального обучения, международных конференций и встреч - Корпоративная скидка на уроки английского - Медицинские льготы с компенсацией до $1000 брутто в год на страхование здоровья или оплату врачей - Организация рабочего места с предоставлением необходимого оборудования - Внутренняя геймифицированная система благодарностей для бонусов и тимбилдинга

Location: Sao Paulo, Brazil Workplace: remote ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities: Workable technical problem-solving skills Ability to diagnose issues using data dumps, technical logs, etc., and articulate useful information for solving these issues Ability to describe issues concisely based on client feedback Experience in customer service Team player able to pass issues onto appropriate parties, or escalate when necessary Passion for new technology, tools, methods, paradigms, especially as it relates to games and payments Good communication skills. Ability to explain solutions eloquently and provide references to appropriate documentation Command of online productivity tools (Confluence, JIRA, Basecamp, Slack, Google Translate, etc.) and ability to learn new tools as necessary Qualifications & Skills: Bachelor’s Degree 2+ years of experience Experience within the video game industry Ability to problem solve Prior integration experience Clear written and verbal communication skills Strong customer service/interpersonal skills General Integration knowledge Must be able to immediately handle a significant workload and effectively prioritize projects with high degree of autonomy Effective time management skills and excellent attention to detail Proven track record of successfully managing multiple priorities including effectively prioritizing a significant workload Need to understand specific client needs and problem solve appropriately Nice to Have: Multilingual proficiency Experience with web or game programming (Unreal, Unity), or higher education in computer science Equal Employment Opportunity Statement: Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act. Criminal History Consideration: For the Junior/Integration Manager, we will conduct a background check that may include the following: Criminal history check Employment verification Education verification Relevance to Job Responsibilities: The background check is relevant to this position because of the following role responsibilities: Working with vulnerable populations Accessing confidential company data Ensuring compliance with regulatory requirements Rights Under the Fair Chance Act: Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com. By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with thisXsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.

Location: Remote Workplace: Remote We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. *Titles posted to our careers page are updated regularly to best advertise the role and expected seniority, but internally we have a flat titling system with two types of titles: one for individual contributors and one for people managers. ABOUT THE ROLE *Open to hiring remote across the west coast — we also have offices in San Francisco and Seattle We're building a tool that makes content creation accessible for everyone, from individual creators to Fortune 500 enterprises. We're looking for people who are deeply versed in the Runway product and can take a strategic and creative view to Enterprise Support. If that's you, read on! WHAT YOU’LL DO - Manage customer inquiries across email, chat, Slack, focusing on complex cases requiring human judgment - Provide technical and creative support to enterprise customers via written communication and calls - Investigate technical issues and create detailed bug reports that save engineering time - QA test AI support automation for quality and accuracy - Partner with Customer Success on enterprise implementation and adoption, and collaborate cross-functionally with Product and Engineering teams - Stay current on product updates by actively using Runway - Contribute to knowledge base, documentation, and process improvements - Identify systemic issues from ticket patterns and calls, and proactively suggest improvements and operate autonomously - you know when to escalate vs. own a problem through resolution WHAT YOU’LL NEED - Experience with a mix of video editing, content creation, creative workflows, or generative AI tools - 3-5+ years in customer-facing technical roles (support, solutions engineering, CSM, technical account management) - Proven track record handling enterprise customers and complex escalations - History of working autonomously with minimal supervision - Examples of process improvements or systems you've built FOR YOUR APPLICATION: During our interview process, you'll have several chances to get acquainted with the Runway product and use all the features our team has built - and that starts now! As part of your application, instead of a cover letter, we ask that you try out the Runway product, specifically build a custom workflow. Build a Custom Runway Workflow: 1. Sign up for a free Runway account (no payment required) 2. Review these resources: 1. Tutorial https://academy.runwayml.com/workflows/using-workflows 2. Guide https://help.runwayml.com/hc/en-us/articles/45769159004691-Building-your-first-Workflows 3. Build a workflow based on your own creative idea or theme. 1. Your workflow should include at least 3 steps 2. Think about a real creative problem someone might solve with Runway 4. Submit in the application: 1. Screenshot of your completed workflow 2. Brief description (3-4 sentences): What's your creative concept? What does your workflow accomplish? Who would use this? Note: Free accounts can build workflows but can't run them - that's fine! We want to see your ability to learn the product and think creatively about how customers might use it. Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. WORKING AT RUNWAY Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway - Universal World Simulator https://runwayml.com/world-simulator.html - GWM-1 https://runwayml.com/research/introducing-runway-gwm-1 - Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5 - General World Models https://runwayml.com/research/introducing-general-world-models - Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section - Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section - Runway Studios https://runwayml.com/studios We're excited to be recognized as a best place to work: Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024

О РОЛИ (ABOUT THE ROLE) Ищем ключевое техническое лицо для взаимодействия с мерчантами. Вы будете сопровождать клиентов на всех этапах: от онбординга и настройки API до пост-релизного саппорта. Это роль на стыке клиентского сервиса и технической экспертизы в области криптоплатежей. ВАШИ КЛЮЧЕВЫЕ ЗАДАЧИ — Integration Support: Сопровождение интеграций мерчантов, помощь в настройке платежных потоков и API. — Technical Consulting: Консультирование клиентов по работе кошельков, webhooks и функционалу дашбордов. — Coordination: Синхронизация работы внутренних команд для решения технических запросов мерчантов. — Client Success: Обеспечение стабильной работы сервиса после запуска и оперативное решение возникающих проблем. ЧТО МЫ ЖДЕМ ОТ ВАС — Опыт: 2+ года в сферах Payments, Fintech, Crypto или PSP. — Техбаза: Понимание платежных циклов (deposits / withdrawals), опыт работы с API и webhooks. — Compliance: Понимание процессов KYC/KYB и основ комплаенса. — Инструментарий: Уверенная работа с CRM, Jira, Confluence и мессенджерами (Slack/Telegram). — Languages: Свободный уровень владения английским (C1) и русским (C1) языками. БУДЕТ ПЛЮСОМ — Опыт работы с блокчейн-сетями (BTC, ETH, TRON). — Понимание процессов крипто-фиатной конвертации. — Опыт в high-risk индустриях (iGaming, Forex).