Инженер технической поддержки вакансии - удалённо

Location: Portugal Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users,  agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in  Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100  countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.  We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.  In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. Who We’re Looking For Technical Advisor to join our Global Customer Support Division. In this role, you will support enterprise customers in the successful operation, optimization, and strategic use of the Creatio platform with a focus on the MEA/America/Europe region. You will act as the primary technical point of contact, developing a deep understanding of each customer’s architecture, business objectives, and system configuration. Combining strong troubleshooting expertise with a proactive, advisory approach, you will provide guidance, preventive monitoring, and technical consultations to ensure platform stability, maximize value, and support long-term customer success. Responsibilities Technical Account Ownership: Be the dedicated technical contact for assigned enterprise accounts. Ensure full visibility and ownership over all technical matters, escalations, and platform usage challenges. Escalation Case Management: Collaborate closely with Support, Product, and RCD teams to resolve and manage critical incidents, coordinate escalations, and ensure SLA compliance for technical cases. Proactive Monitoring and Risk Prevention: Continuously monitor system performance and health. Identify potential risks, inefficiencies, and bottlenecks, providing actionable recommendations to mitigate them before they impact the customer. Platform Enablement Consulting: Guide customers on platform best practices, new feature enablement, system architecture, and performance optimization. Deliver tailored recommendations that align with their business roadmap. Strategic Engagement Advocacy: Participate in QBRs and strategic reviews. Provide feedback to internal teams based on customer needs. Influence roadmap decisions through structured customer insights. Requirements 4+ years of experience in enterprise technical support, professional services, or TAM/TA roles (preferably in B2B SaaS). Experience with the Creatio platform or similar low-code/no-code solutions, as well as CRM systems or SaaS platforms, is considered a plus. Hands-on experience with APIs, integrations, SQL (as a language), cloud infrastructure (IIS server, Redis server, SQL server), and performance tuning (monitoring tools e.g. Grafana, Zabbix). Experience in managing technical relationships with enterprise customers. Ability to lead technical workshops, explain complex ideas clearly, and influence outcomes. Advanced English. Proactive, customer-first mindset with strong ownership culture. Professional competencies Platform architecture configuration: Strong understanding of platform architecture, system capabilities, deployment models (cloud/on-prem), and integrations within CRM or enterprise SaaS environments Technical troubleshooting diagnostic skills: Strong analytical mindset for investigating system issues, performance degradation, and cross-component dependencies. Preventive support mindset: Ability to proactively detect trends and prevent escalations using monitoring tools, AI alerts, and system logs. Communication stakeholder engagement: Capable of translating complex technical topics for non-technical stakeholders. Skilled in managing executive relationships. Collaboration cross-functional influence: Experienced in working alongside support, customer success, and product teams to ensure seamless delivery of services. Process and automation orientation: Familiarity with DevOps, CI/CD pipelines, and self-service enablement practices to improve scalability and efficiency. What you should expect from us Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Задачи: — Отвечать на сообщения клиентов на сайте в онлайн-чате; — Предоставлять помощь клиентам; — Консультировать пользователей и отвечать на интересующие их вопросы; — Обрабатывать только входящие обращения; — Поддерживать несколько диалогов одновременно; — Грамотно и вежливо общаться с клиентами; — Помогать пользователям решать возникающие вопросы. Условия: — Полностью удалённая работа; — График 2/2; — Дневная смена — с 09:00 до 21:00 по МСК или с 21:00 до 9:00 по МСК; — Оплата — $575 + KPI; — Бонус за качество работы — до $80; — Оплачиваемое обучение и адаптация; — Выплаты в криптовалюте; — Работа в международной IT-компании. Требования: — Уверенный пользователь ПК; — Кандидат с грамотной письменной речью; — Внимательный и ответственный человек; — Специалист, который умеет спокойно и вежливо общаться с клиентами; — Готовый работать по графику 2/2.

Задачи: — Отвечать на сообщения клиентов на сайте в онлайн-чате; — Предоставлять помощь клиентам; — Консультировать пользователей и отвечать на интересующие их вопросы; — Обрабатывать только входящие обращения; — Поддерживать несколько диалогов одновременно; — Грамотно и вежливо общаться с клиентами; — Помогать пользователям решать возникающие вопросы. Условия: — Полностью удалённая работа; — График 2/2; — Дневная смена — с 09:00 до 21:00 по МСК или с 21:00 до 9:00 по МСК; — Оплата — $575 + KPI; — Бонус за качество работы — до $80; — Оплачиваемое обучение и адаптация; — Выплаты в криптовалюте; — Работа в международной IT-компании. Требования: — Уверенный пользователь ПК; — Кандидат с грамотной письменной речью; — Внимательный и ответственный человек; — Специалист, который умеет спокойно и вежливо общаться с клиентами; — Готовый работать по графику 2/2.

Обязанности: — настройка рабочего места для работы с электронными торговыми площадками (браузеры, плагины, крипто про, эцп) — регистрация на электронных торговых площадках и гос порталах — перевыпуск, копирование, установка эцп — установка и настройка крипто про — добавление организации на госуслуги — установка и настройка антивируса — установка и настройка операционной системы — установка и настройка виртуальной машины Требования: — опыт удаленного подключения — опыт выполнения перечисленных выше задач — обязательно опыт работы в битрикс24 — оборудованное рабочее место без шума — быстродействующий компьютер и проводной интернет — постоянное нахождение у компьютера в рабочее время Условия: — удаленный формат работы — график пн-пт, с 9 до 18 (мск) — оплата 40% от оборота по оказанным услугам — пример: Настройка РМ для работы с торговыми площадками = 2500 руб. для клиентов

Location: Poland Workplace: Remote Coder is looking for a Customer Support Engineer to join our dynamic, collaborative team. In this pivotal role, you’ll work hand-in-hand with our Product and Customer Success teams, making a direct and lasting impact on our fast-growing business. As part of a small, agile group, your expertise will be highly visible, helping shape the future of our Customer Support function. We’re looking for someone who thrives in a fast-paced environment built on open communication, continuous learning, and creative problem-solving. You are proactive, detail-oriented, tactful, and endlessly curious about new technologies. With a natural instinct for automation, process improvement, and exceptional customer experiences, you’ll troubleshoot complex issues, deliver timely and effective solutions, and communicate with clarity and empathy. Above all, you’ll be a passionate advocate for our customers by driving satisfaction, fostering success, and elevating the support experience at every touchpoint.   What you’ll do here - Reproduce and debug customer issues by building or using existing test environments and tools - Communicate tactfully with customers - Gather information, provide diagnostic and resolution steps, convey process and product guidance and follow up after issues are resolved - Solve incoming technical support requests in a timely manner, including high-severity urgent cases - Identify and communicate product usage trends, bugs and feature requests - Guide and mentor new team members on processes and procedures - Collaborate with Enterprise Account Managers to schedule, coordinate, and lead customer debugging calls - Document and record all activity with customers in accordance to both internal and external security standards - Help build out the scope of the team by contributing to product documentation, customer knowledge base, and best practices guides - Continuously improve process and tools in collaboration with the team - Periodic on-call rotation for production-down issues   What we’re looking for - 3+ years of customer support engineering experience (or comparable customer-facing technical role), preferably for mission-critical software - 3+ years supporting enterprise-sized companies - 2+ years diagnosing production network connectivity and performance issues - Excellent problem solving, analytical and troubleshooting experience - Experience communicating clearly and effectively, both verbally and in writing - Experience with Terraform - Experience with major cloud platforms, distributed systems, microservices architecture, and containerization (e.g., Kubernetes) - Experience with scripting tool of choice to help automate reproduction environments (e.g., Bash, Python, Ruby) - Ability to read complex code for troubleshooting - Experience with GitHub - Experience with REST APIs and command line tools - Well-organized, excellent work ethics, attention to detail, and ability to learn new technologies quickly - Experience working in a startup environment   Bonus tacos if you have - (Tacos? If you need an ice-breaker, ask how we say thanks by giving tacos!) - DevOps Engineering, Software Engineering, and/or System Administration experience - Software-defined networking experience (e.g., Tailscale) - Experience supporting engineering teams and associated tooling ABOUT CODER Coder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com http://coder.com. INTERVIEW PROCESS  We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders. AI USE DURING THE INTERVIEW PROCESS As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process. Not permitted: Using AI assistance during conversational interviews. Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly. OUR USE OF AI IN HIRING We use AI tools to help manage our recruitment process efficiently and fairly. Specifically: - Ashby and Brainerr help us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first. - Granola takes notes during our interview calls so our team can focus on the conversation with you. All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models. In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for Ashby https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf. If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.   CODER IS A PROUD EQUAL OPPORTUNITY EMPLOYER We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.

Задачи: — Технический аудит и мониторинг: контроль доступности сайта, скорости загрузки и корректности отображения на разных устройствах. — Обеспечение безопасности и бэкапов: настройка регулярного резервного копирования, защита от спама и вредоносного кода, оперативное лечение в случае сбоев. — Обновления: безопасное обновление ядра Joomla, установленных компонентов, плагинов и шаблонов с предварительным тестированием на копии. — Доработка функционала: правка верстки (CSS/HTML). Требования: — Отличное знание архитектуры CMS Joomla с опытом работы от 2–3 лет. — Уверенные навыки HTML5, CSS3, базовые знания PHP, JavaScript/jQuery для правок шаблонов и модулей. — Опыт работы с популярными расширениями Joomla и понимание принципов их обновления. — Понимание основ SEO-оптимизации сайтов на Joomla (настройка редиректов, ЧПУ, карт сайта, robots.txt). — Ответственность, соблюдение дедлайнов и обязательное тестирование изменений на тестовом поддомене перед переносом на живой сайт. Будет плюсом: — Опыт работы с конкретными конструкторами или компонентами, например: YOOtheme Pro, RSForm, VirtueMart. Условия: — Удаленная работа, свободный график с необходимостью быть на связи для экстренных задач. — Стабильная и своевременная оплата по факту выполненных задач или ежемесячный фикс. — Перспектива долгосрочного сотрудничества.

Задачи: — Консультирование клиентов на английском языке (чат, email, мессенджеры, форумы) по вопросам работы платформы, выводов и депозитов, включая консультацию по использованию платёжных методов и верификацию платёжных инструментов, взаимодействие с другими отделами. — Решение технических неполадок, передача данных по вопросам ошибок в играх со стороны провайдеров второй линии саппорта. — Верификация аккаунтов: проверка документов, личных данных, подтверждение адреса электронной почты и номера телефона. — Консультирование по вопросам бонусов и их начислению. — Работа по готовым скриптам и стандартам (SOP). — Ведение базы знаний и обработка эскалаций. — Написание скриптов для саппорта и помощь коллегам. — Работа с претензиями на платформах партнеров. — Поддержка и сопровождение VIP-клиентов, удержание, повышение лояльности, индивидуальный подход. Требования: — Английский язык не ниже Upper-Intermediate (C1-C2). — Наличие стабильного интернета и рабочего места. — Внимательность, стрессоустойчивость, обучаемость, нацеленность на результат. Условия: — Уровень дохода на позицию Junior: от примерно 60000 рублей за отработанные смены в месяц. — Дополнительные бонусы за индивидуальные показатели. — Оплачиваемая тестовая неделя при выходе на полный график. — Возможность карьерного роста. — Возможность работать из любой страны мира. График работы: 2x2 с 15:00 до 23:00 по московскому времени.

Задачи: — Участвовать в проекте по импортозамещению JIRA, Confluence — Сопровождать JIRA, Confluence, EvaProject, Naumen KMS — Консультировать и обучать пользователей — Конфигурировать JIRA, дорабатывать и разрабатывать скрипты автоматизации (SIL\Groovy) — Разбирать запросы/инциденты на уровне 1,2-линии поддержки — Готовить/актуализировать пользовательскую и техническую документацию Требования: — Опыт администрирования Jira\Confluence Server от 1 года — Базовое знание языка Groovy\Java — Базовое знание языка JS\jQuery — Базовое знание языка SIL — Уверенные знания JQL — Знания внутреннего устройства, архитектуры Jira — Умение создавать и конфигурировать проекты, доски, сложные workflow с использованием валидаторов/пост-функций/скриптов, гибкие правила доступа

Компания БФТ - Холдинг приглашает на позицию Старшего специалиста технической поддержки (2 линия) для сопровождения проектов АЦК ГосЗаказ, АЦК-Планирование и АЦК Финансы. Задачи: — Решать технические вопросы, связанные с функционированием информационных систем — Анализировать логи для выявления причин инцидентов и проблемных ситуаций — Работать с базами данных (поддержка, мониторинг состояния и оптимизация) — Вносить корректировки и обновления в данные — Взаимодействовать с командами разработки и поддержки для решения сложных задач и внедрения улучшений Требования: — Опыт администрирования ОС Windows/Linux — Опыт администрирования СУБД PostgreSQL — SQL на уровне написания сложных запросов — Опыт работы с Docker-образами — Опыт работы с системами мониторинга Zabbix — Опыт программирования на batch(powershell), bash Будет плюсом: — Опыт программирования на Python — Знание основ построения сетей — Опыт программирования на Kotlin Условия: — Работа в аккредитованной ИТ-компании с официальным трудоустройством по ТК РФ — Корпоративная техника для комфортной работы — ДМС после испытательного срока с возможностью страхования детей и родственников — Участие в корпоративных мероприятиях и праздниках — Реферальная программа с вознаграждением за рекомендации — Оплата посещения профильных конференций и курсов, поддержка в подготовке к публичным выступлениям и написанию статей на Хабр

Задачи: — совершать исходящие звонки по заявкам для уточнения информации и/или удалённого решения заявки в соответствии с инструкциями; — назначать задачи на рабочую группу/инженера, уточнять сроки выполнения, проверять корректность закрытия обращения; — предоставлять информацию по статусам заявок; — контролировать исполнение SLA при выполнении обращений; — обрабатывать входящие обращения согласно регламентам/инструкциям; — формировать и вести отчётность по заданным параметрам; — взаимодействовать с сотрудниками технической поддержки. Требования: — образование от средне-специального; — наличие организационных и административных навыков; — готовность к работе с входящими звонками; — умение оперативно обрабатывать входящую информацию; — грамотная устная и письменная речь. Условия: — официальное трудоустройство в штат аккредитованной IT компании; — обучение и система наставничества в процессе адаптации; — комфортный офис по адресу ул. Авроры 150/1; — расширенный соц. пакет: ДМС, компенсация фитнеса, скидки от партнеров; — эксклюзивный зарплатный проект для сотрудников; — корпоративная база знаний: курсы, онлайн библиотека, тренинги и митапы для развития hard и soft skills; — современная корпоративная культура.

Location: Poland Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. Who We’re Looking For: Support Operator to join our Global Customer Support Division. This role focuses on high-quality case handling, user consultations, and continuous improvement of support processes and knowledge base content. The role is based in Poland. Responsibilities: Support Operations & Case Handling Handle and distribute incoming support cases with proper prioritization and ownership Monitor the support queue and proactively take cases into work Provide expert guidance on Creatio products and related services Process service requests including cloud-related actions, licensing, and SLA activation Keep customers informed about case progress and resolution timelines Manage escalations and support critical customer situations Collect and analyze customer feedback to improve support quality Customer Communication Communicate with customers via phone, chat, and email in a clear and professional manner Provide consultations and explanations tailored to customer needs Perform remote sessions to assist with issue resolution when required Knowledge Sharing & Continuous Improvement Create, update, and maintain knowledge base articles and internal documentation Collaborate with the Academy team by providing feedback and content improvement suggestions Identify recurring issues and contribute to optimization of support processes and service quality Requirements: Experience in customer or technical support roles Strong understanding of HelpDesk / ServiceDesk operations Excellent verbal and written communication skills Strong capability to explain technical concepts clearly to users Ability to manage escalations and critical cases with a solution-oriented approach Confident use of office software, email clients, and web browsers Basic understanding of PC architecture and networks Foundational knowledge of databases (DBMS) is a plus Strong teamwork skills and ability to manage multiple tasks simultaneously English proficiency at B2 level or higher What you should expect from us: Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Location: Ukraine Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. Who We’re Looking For: Support Operator to join our Global Customer Support Division. This role focuses on high-quality case handling, user consultations, and continuous improvement of support processes and knowledge base content. The role is based in Poland. Responsibilities: Support Operations & Case Handling Handle and distribute incoming support cases with proper prioritization and ownership Monitor the support queue and proactively take cases into work Provide expert guidance on Creatio products and related services Process service requests including cloud-related actions, licensing, and SLA activation Keep customers informed about case progress and resolution timelines Manage escalations and support critical customer situations Collect and analyze customer feedback to improve support quality Customer Communication Communicate with customers via phone, chat, and email in a clear and professional manner Provide consultations and explanations tailored to customer needs Perform remote sessions to assist with issue resolution when required Knowledge Sharing & Continuous Improvement Create, update, and maintain knowledge base articles and internal documentation Collaborate with the Academy team by providing feedback and content improvement suggestions Identify recurring issues and contribute to optimization of support processes and service quality Requirements: Experience in customer or technical support roles Strong understanding of HelpDesk / ServiceDesk operations Excellent verbal and written communication skills Strong capability to explain technical concepts clearly to users Ability to manage escalations and critical cases with a solution-oriented approach Confident use of office software, email clients, and web browsers Basic understanding of PC architecture and networks Foundational knowledge of databases (DBMS) is a plus Strong teamwork skills and ability to manage multiple tasks simultaneously English proficiency at B2 level or higher What you should expect from us: Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type

Задачи: — Обработка входящих запросов и тикетов клиентов. — Ответы на вопросы клиентов и предоставление точной информации. — Помощь клиентам в решении вопросов, связанных с онбордингом и использованием продукта. — Эскалация сложных вопросов соответствующим внутренним командам. — Поддержание связи с клиентами до полного разрешения запросов. — Ведение точной информации о клиентах и истории коммуникаций в HubSpot. — Обновление статусов клиентов и тикетов. — Отслеживание открытых вопросов и обеспечение их решения. — Сбор повторяющихся вопросов и проблем клиентов для передачи соответствующим командам. — Помощь в улучшении внутренних процессов на основе обратной связи клиентов. Требования: — Опыт работы от 1 года в Customer Support, Customer Success, Onboarding, Account Management, Operations или аналогичной роли. — Опыт работы с тикетами, запросами клиентов или очередями поддержки. — Опыт работы с SaaS, fintech, платежами, банковскими или другими B2B технологическими продуктами будет плюсом. — Хорошие письменные и устные коммуникативные навыки на английском и русском языках. — Хорошие организационные навыки и внимание к деталям. — Способность одновременно обрабатывать несколько запросов клиентов. — Опыт работы с CRM или системами тикетов будет плюсом. — Уровень английского B2+ (письменно и устно). Желательно: — Опыт в fintech, платежах, банковском деле, FX или кросс-граничных платежах. — Понимание процессов KYB/KYC или онбординга. — Опыт работы с международными клиентами. — Опыт работы с HubSpot или аналогичными CRM/системами поддержки. Условия: — Работа в международной fintech компании, работающей в Африке, MENA и Азии. — Получение практического опыта в fintech, платежах, онбординге и операциях с клиентами. — Тесное взаимодействие с командами Product, Compliance и Operations. — Возможность роста в роли Customer Success, Account Management или Operations по мере масштабирования компании.

Location: Remote - Singapore Workplace: Remote Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed. Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team. You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business. IN THIS ROLE YOU WILL: - Provide swift, high-priority support to Premium customers, responding within strict SLAs. - Diagnose, reproduce, and resolve complex technical issues across the Replit platform. - Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication. - Lead customer-facing communications during outages or incidents. - Identify recurring issues and collaborate internally to reduce time-to-resolution. - Contribute to internal tooling, automation, and documentation that improves team efficiency. - Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience. - Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality. REQUIRED SKILLS AND EXPERIENCE: - 3+ years in technical support, developer support, or systems engineering. - Experience providing rapid-response support to high-value or enterprise customers. - Strong debugging skills with JavaScript, Python, or similar languages. - Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly. - Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities. - Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure. - A proactive, ownership-driven mindset and genuine empathy for customers building on Replit. NICE TO HAVE: - Has used Replit in the last 3 to 6 months. - Experience working with IDEs, terminals, or other common developer tools. - Experience with AI tools (Claude, ChatGPT, etc.) WHAT WE VALUE: - Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions - Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams - Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences - Continuous learning: Passion for staying current with industry best practices and new technologies - Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems Note: This role will begin as remote, with plans to transition to a hybrid model once we establish a local office presence. Full-Time Employee Benefits Include: 💰 Competitive Salary & Equity 💹 401(k) Program with a 4% match (US Only) ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚼 Paid Parental, Medical, Caregiver Leave 🏝 Flexible Time Off (FTO) + Holidays 🚗 Commuter Benefits (In-Office & US Only) 📱 Monthly Wellness Stipend 🧑‍💻 Autonomous Work Environment 🖥 In Office Set-Up Reimbursement (In-Office Only) 🚀 Quarterly Team Gatherings ☕ In Office Amenities (In-Office Only) Want to learn more about what we are up to? - Self-driving Company https://replit.com/blog/self-driving-company - Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale - AI Adoption https://replit.com/blog/ai-adoption - Build Open-Source Apps https://replit.com/build/open-source-app-builder   Interviewing + Culture at Replit - Operating Principles https://blog.replit.com/operating-principles - Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

Location: United States Workplace: Remote We are looking for a Senior Solutions Engineer, Federal/Public Sector to join our Solutions Engineering team. You will partner with Account Executives to qualify, progress, and close revenue opportunities with civilian, defense, and intelligence community agencies, guiding them through demos, architecture discussions, and proofs-of-concept that prove Coder’s value for both human developers and the AI coding agents working alongside them, often inside classified or air-gapped networks. This is not a scripted-demo-only role. You are equally comfortable running a deep technical proof-of-concept inside a disconnected or classified environment and stepping back to translate a technical win into a business case a federal decision-maker will act on. You are energized by ambiguity, motivated by winning deals the right way, and capable of bringing the voice of the agency back into how Coder builds and sells. WHAT YOU’LL DO - Own the technical relationship with agency prospects through pre-sales, and efficiently manage towards a technical win - Lead or support post-sales relationships and renewals when needed - Demo the Coder platform from the developer, administrator, and AI agent workflow perspectives, including in classified and air-gapped settings - Install Coder on cloud (including GovCloud) and on-prem Kubernetes or VM infrastructure, up to and including air-gapped and disconnected networks - Run proofs-of-concept that prove Coder’s value, including for agentic and LLM-powered development workflows, and accelerate deals - Evolve into a subject-matter expert on Cloud Development Environments, agentic AI development, and their impact on mission delivery - Serve as the agency’s voice, routing insights to Engineering and Product - Log feature requests and issues in our public/private Git repositories - Troubleshoot Coder deployments, networking, and Kubernetes components during evaluation, including within classified networks - Contribute pull requests to Coder’s documentation WHAT WE’RE LOOKING FOR - Active TS/SCI clearance with Polygraph required at time of hire; U.S. citizenship required - Physically based in the DC / Maryland / Virginia (DMV) area, with ability to travel to customer sites as required - Minimum 5 years of experience as a Solutions Engineer selling infrastructure or developer tooling, ideally into federal, defense, or intelligence community customers - Experience with AI tooling at both the user level and infrastructure level, including coding agents and assistants (e.g. Claude Code, GitHub Copilot, Cursor) as well as LLM infrastructure such as model proxies and LLM routing layers (e.g. LiteLLM), and the ability to speak credibly to how agencies evaluate and adopt them, including in classified environments - Strong customer-facing skills that win trust with technical stakeholders and program offices - Ability to translate technical hurdles into mission value in real time - Understand agentic AI software development use cases and advocate passionately where appropriate - Comfortable leading architecture demos and deep-dive troubleshooting sessions in secure, restricted-access environments - Deep Linux fundamentals and comfort at the command line - 3+ years hands-on with Docker and Kubernetes - Experience with AWS GovCloud, Azure Government, or on-prem/air-gapped Kubernetes deployments - 3+ years with Terraform or comparable infrastructure-as-code tooling - Solid grasp of networking: ingress controllers, proxies, load balancers, and operating within DoD/IC network boundaries - Startup-speed execution, ownership mindset, and a player-coach attitude WHAT SUCCESS LOOKS LIKE - You can walk into an ambiguous agency conversation, diagnose the real technical, security, and mission blockers, and design a proof-of-concept that proves value fast, even inside a classified network. - You translate deep technical fluency, including on agentic and LLM-based development workflows, into a business case that resonates with program managers, security officers, and mission owners alike. - Agencies leave your demos and PoCs with a clear, credible picture of how Coder fits their environment, their developers, and their AI agents, without compromising their security posture. - You are as invested in winning the account the right way as you are in closing the current deal; you spot risks early, whether technical, security, or procedural, and loop in the right people. - Your field experience feeds back into product and marketing, sharpening how Coder demos and sells into the public sector. BONUS TACOS - (Tacos? If you need an ice-breaker, ask how we say thanks by giving tacos!) - Success at both high-growth startups and larger software vendors - Direct experience deploying or supporting AI coding agents in customer environments (e.g. Claude Code, Codex, or similar autonomous/semi-autonomous dev tools) - Prior military, intelligence community, or federal civilian service background - Experience with FedRAMP, DoD IL4/IL5, or ATO processes - Background in CI/CD, DevOps, or developer-platform products - Experience in platform engineering or developer platform teams - Kubernetes, AWS, or related certifications ABOUT CODER Coder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com http://coder.com. INTERVIEW PROCESS  We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders. AI USE DURING THE INTERVIEW PROCESS As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process. Not permitted: Using AI assistance during conversational interviews. Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly. OUR USE OF AI IN HIRING We use AI tools to help manage our recruitment process efficiently and fairly. Specifically: - Ashby and Brainerr help us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first. - Granola takes notes during our interview calls so our team can focus on the conversation with you. All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models. In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for Ashby https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf. If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.   CODER IS A PROUD EQUAL OPPORTUNITY EMPLOYER We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.

Задачи: — Проверять ответы агентов поддержки и оценивать их качество — Давать обратную связь по рассмотренным случаям и объяснять причины оценок — Анализировать проблемы с производительностью и обсуждать области для улучшения с агентами с низкими показателями качества — Готовить отчёты по рассмотренным случаям и документировать проблемы — Предлагать улучшения для повышения эффективности службы поддержки и улучшения пользовательского опыта Требования: — Опыт работы не менее 6 месяцев в качестве специалиста по контролю качества, специалиста поддержки или на аналогичной должности — Свободное владение сербским языком и уровень русского языка не ниже B2 — Наличие персонального ноутбука или настольного компьютера с стабильным интернет-соединением для удалённой работы — Умение работать в команде и поддерживать коллег — Готовность к обучению и профессиональному развитию Условия: — Удалённая работа из Сербии — Психологическая поддержка — Медицинское страхование жизни и здоровья Информация о компании: — Международный опыт и возможность расширить профессиональные горизонты — Работа в команде единомышленников — Возможность вносить значимый вклад в улучшение городской инфраструктуры

Location: Poland Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users,  agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in  Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100  countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.  We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.  In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. Who We’re Looking For Technical Advisor to join our Global Customer Support Division. In this role, you will support enterprise customers in the successful operation, optimization, and strategic use of the Creatio platform with a focus on the MEA/America/Europe region. You will act as the primary technical point of contact, developing a deep understanding of each customer’s architecture, business objectives, and system configuration. Combining strong troubleshooting expertise with a proactive, advisory approach, you will provide guidance, preventive monitoring, and technical consultations to ensure platform stability, maximize value, and support long-term customer success. Responsibilities Technical Account Ownership: Be the dedicated technical contact for assigned enterprise accounts. Ensure full visibility and ownership over all technical matters, escalations, and platform usage challenges. Escalation Case Management: Collaborate closely with Support, Product, and RCD teams to resolve and manage critical incidents, coordinate escalations, and ensure SLA compliance for technical cases. Proactive Monitoring and Risk Prevention: Continuously monitor system performance and health. Identify potential risks, inefficiencies, and bottlenecks, providing actionable recommendations to mitigate them before they impact the customer. Platform Enablement Consulting: Guide customers on platform best practices, new feature enablement, system architecture, and performance optimization. Deliver tailored recommendations that align with their business roadmap. Strategic Engagement Advocacy: Participate in QBRs and strategic reviews. Provide feedback to internal teams based on customer needs. Influence roadmap decisions through structured customer insights. Requirements 4+ years of experience in enterprise technical support, professional services, or TAM/TA roles (preferably in B2B SaaS). Experience with the Creatio platform or similar low-code/no-code solutions, as well as CRM systems or SaaS platforms, is considered a plus. Hands-on experience with APIs, integrations, SQL (as a language), cloud infrastructure (IIS server, Redis server, SQL server), and performance tuning (monitoring tools e.g. Grafana, Zabbix). Experience in managing technical relationships with enterprise customers. Ability to lead technical workshops, explain complex ideas clearly, and influence outcomes. Advanced English. Proactive, customer-first mindset with strong ownership culture. Professional competencies Platform architecture configuration: Strong understanding of platform architecture, system capabilities, deployment models (cloud/on-prem), and integrations within CRM or enterprise SaaS environments. Technical troubleshooting diagnostic skills: Strong analytical mindset for investigating system issues, performance degradation, and cross-component dependencies. Preventive support mindset: Ability to proactively detect trends and prevent escalations using monitoring tools, AI alerts, and system logs. Communication stakeholder engagement: Capable of translating complex technical topics for non-technical stakeholders. Skilled in managing executive relationships. Collaboration cross-functional influence: Experienced in working alongside support, customer success, and product teams to ensure seamless delivery of services. Process and automation orientation: Familiarity with DevOps, CI/CD pipelines, and self-service enablement practices to improve scalability and efficiency. What you should expect from us Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Location: Remote; Seattle, WA; New York, NY; San Francisco, CA Workplace: Remote We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. *Titles posted to our careers page are updated regularly to best advertise the role and expected seniority, but internally we have a flat titling system with two types of titles: one for individual contributors and one for people managers. ABOUT THE ROLE *Open to hiring remote across North America and London — we also have offices in NYC, San Francisco, Seattle, and London. We’re building a tool that makes content creation easy and accessible for all types of creatives. Our users love it. Runway has an actively engaged and growing community of passionate artists and creators worldwide. And we’re growing our support team to ensure we can continue to provide delightful experiences for our users every day. We're looking for creatives at heart that can pick up new tools fast, hold up under high ticket volume without losing quality and identify solutions vs. just clearing the queue. If that's you, read on! WHAT YOU’LL DO - Work through a high volume of inbound support tickets across Free, Standard, Pro and Unlimited plans with speed and accuracy - Handle escalations from our AI support layer with sharp judgement on what needs a human and what doesn't - Identify patterns across tickets and proactively surface them to the product team- not just reporting, but also offering thoughtful recommendations based on what you're seeing - Help identify opportunities to maintain or build self-service content: help docs, short-form videos, FAQs, etc. - Engage with the Runway community on Discord and other forums - Contribute directly to process improvements and automation, including building things yourself when the opportunity is there - Triage complex technical issues for escalation to Enterprise support - Live troubleshoot within the Runway platform as needed WHAT YOU’LL NEED - You're already comfortable in tools like Notion, Slack, Zendesk (or similar), Google Workspace and AI platforms - Strong written communication: clear, direct, and thoughtful at volume - A learn-by-failing mentality, when you hit something unfamiliar, you have an experimental mindset - Natural curiosity about how products work, why users get confused, and what could be done better - Comfort managing your own work in a fast-moving environment- high ownership and high autonomy - Data driven mindset: you notice patterns and know how to communicate them - 1-3 years in customer support, operations, or technical role - Expertise and/or interest in the creative space, AI or both - Genuine interest in AI, creative tools or both WHAT SETS YOU APART The most successful people in this role don't just keep up- they set the pace. They move through 60, 80, even 100+ tickets in a day without letting quality slip. They're reading the queue, not just clearing it. They notice what keeps surfacing and do something about it, a message to product, a doc, sometimes something they built themselves. They show up with ideas no one asked for yet. Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. WORKING AT RUNWAY Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway - Universal World Simulator https://runwayml.com/world-simulator.html - GWM-1 https://runwayml.com/research/introducing-runway-gwm-1 - Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5 - General World Models https://runwayml.com/research/introducing-general-world-models - Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section - Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section - Runway Studios https://runwayml.com/studios We're excited to be recognized as a best place to work: Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024