Поддержка клиентов вакансии

Что нужно делать: общаться с клиентами на английском и русском языках; помогать пользователям работать с продуктом;

Задачи: — Обновление и ведение карточек товаров. — Проверка информации, описаний, фотографий и цен. — Контроль наличия товаров и актуальности данных. — Обработка заказов и отслеживание их статусов. — Работа с информацией через онлайн-платформу компании. — Подготовка простых отчётов по выполненным задачам. Требования: — Внимательность, ответственность и организованность. — Готовность обучаться новому. — Опыт работы с Wildberries, Ozon или другими маркетплейсами будет преимуществом. Условия: — Полностью удалённая работа из любой точки. — Гибкий график. — Обучение и инструкции предоставляются. — Сотрудничество на условиях аутсорса.

Компания ggsel, являющаяся маркетплейсом цифровых товаров и одной из ведущих площадок СНГ с 2017 года, ищет старшего модератора в свою команду. Основные обязанности включают экспертизу игровых ценностей, валюты, предметов и RMT, контроль качества решений модераторов и пересмотр сложных случаев, поддержку продавцов в нестандартных ситуациях, анализ данных и метрик для выявления причин проблем, развитие правил и процессов, управление командой с постановкой задач, проведением 1:1 и предоставлением обратной связи, наставничество и адаптацию новых сотрудников, координацию задач с другими отделами, а также автоматизацию процессов с использованием Google Sheets и Excel. Требуется опыт в модерации или контроле качества контента, понимание игровых экономик и RMT, способность принимать решения в сложных ситуациях, инициативность и системное мышление, умение работать с большими объемами данных и формулировать гипотезы, опыт управления командой, продвинутые навыки работы с Excel и Google Sheets, а также наличие ПК и стабильного интернета. Дополнительным преимуществом будет опыт разработки инструкций и регламентов, знание авторского права и товарных знаков, опыт работы с жалобами правообладателей и chargeback, а также широкий кругозор в игровой индустрии. Предлагается удаленная работа из любой точки мира, конкурентоспособная зарплата с перфоманс-ревью дважды в год, график 5/2 с плавающими выходными и рабочим временем с 10:00 до 18:00 по МСК, возможности для профессионального развития и оплаты обучения, а также влияние на процессы и возможность стать экспертом в направлении.

Чем предстоит заниматься: обрабатывать входящие обращения от текущих клиентов с активным тарифным планом Премиум (тикеты, мессенджеры, звонки, онлайн-встречи); отвечать на вопросы, связанные с продуктами компании: домены, хостинг, SSL-сертификаты и т.д.;

Location: Remote (Canada) Workplace: Remote ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.   This role is open to nurses! ROLE OVERVIEW The Trust & Safety Analyst protects the integrity of our platform by expertly managing incident reports from start to finish. This role focuses on two core outcomes: providing an exceptional, empathetic experience for customers during high-stakes situations, and decisively removing bad actors when appropriate to keep our platform safe.   WHAT YOU’LL DO - Investigate safety incidents end-to-end and deliver timely, customer-focused resolutions. - Accurately classify incidents, assess severity, and make fair, well-reasoned deactivation decisions. - Develop and implement safety initiatives, tools, and processes that reduce incidents and strengthen platform integrity. - Shape and uphold marketplace safety norms through clear policy development/recommendations. - Partner cross-functionally with Support, Product, Legal, and other teams to drive safety outcomes. - Assess safety and compliance risks; design strategies to close gaps and prevent recurrence. - Monitor and report on safety and compliance metrics; analyze trends to recommend data-driven improvements. - Serve as a subject-matter expert on Trust & Safety policies, providing guidance internally and externally. - Continuously improve the incident reporting and investigation workflow. - Communicate with customers and partners with professionalism and urgency, ensuring high-quality resolution experiences. - Stay current on product updates to ensure accuracy and consistency across safety operations.   WHAT WE’RE LOOKING FOR - Ability to resolve customer incidents with empathy and action - Impeccable judgement and ability to make tough decisions - Exceptional written and verbal communication skills - You are a skilled communicator and listener, and you’re comfortable expressing ideas and opinions to a varied audience - Possess an “I can handle anything” mentality and extremely sound judgement in ambiguous situations - Ability to identify potential risks and effectively diffuse situations - Demonstrate a high degree of leadership, motivation, self-direction, and initiative to achieve the goals of the mission - Self-motivated, able to work independently and stay organized - Detail-oriented - Ethical and unbiased integrity and decision-making abilities - Preferred: - 3+ years in a customer-facing role. - 3–5 years of experience in Clinical practice, Trust & Safety, Risk Management, Compliance, or related fields. - LVN or RN is a big plus - Ability to use statistical tools and techniques to analyze, interpret, and present safety-related data.   WHY JOIN CLIPBOARD? - We are remote-first, giving you the flexibility to work with us from many places. - Fast-paced startup environment. Join a company that values curiosity, independence, and growth. - A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials. - Opportunity to make a significant impact with our customers on both sides of the marketplace. HIRING PROCESS 1. Application 2. Case Study 3. Case Study Interview with Head of Trust and Safety 4. Interview with our Head of Operations 5. Culture Interview (People Ops) 6. Offer Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.

Location: U.S. (Remote) Workplace: Remote ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.   This role is open to nurses! ROLE OVERVIEW The Trust & Safety Analyst protects the integrity of our platform by expertly managing incident reports from start to finish. This role focuses on two core outcomes: providing an exceptional, empathetic experience for customers during high-stakes situations, and decisively removing bad actors when appropriate to keep our platform safe.   WHAT YOU’LL DO - Investigate safety incidents end-to-end and deliver timely, customer-focused resolutions. - Accurately classify incidents, assess severity, and make fair, well-reasoned deactivation decisions. - Develop and implement safety initiatives, tools, and processes that reduce incidents and strengthen platform integrity. - Shape and uphold marketplace safety norms through clear policy development/recommendations. - Partner cross-functionally with Support, Product, Legal, and other teams to drive safety outcomes. - Assess safety and compliance risks; design strategies to close gaps and prevent recurrence. - Monitor and report on safety and compliance metrics; analyze trends to recommend data-driven improvements. - Serve as a subject-matter expert on Trust & Safety policies, providing guidance internally and externally. - Continuously improve the incident reporting and investigation workflow. - Communicate with customers and partners with professionalism and urgency, ensuring high-quality resolution experiences. - Stay current on product updates to ensure accuracy and consistency across safety operations.   WHAT WE’RE LOOKING FOR - Ability to resolve customer incidents with empathy and action - Impeccable judgement and ability to make tough decisions - Exceptional written and verbal communication skills - You are a skilled communicator and listener, and you’re comfortable expressing ideas and opinions to a varied audience - Possess an “I can handle anything” mentality and extremely sound judgement in ambiguous situations - Ability to identify potential risks and effectively diffuse situations - Demonstrate a high degree of leadership, motivation, self-direction, and initiative to achieve the goals of the mission - Self-motivated, able to work independently and stay organized - Detail-oriented - Ethical and unbiased integrity and decision-making abilities - Preferred: - 3+ years in a customer-facing role. - 3–5 years of experience in Clinical practice, Trust & Safety, Risk Management, Compliance, or related fields. - LVN or RN is a big plus - Ability to use statistical tools and techniques to analyze, interpret, and present safety-related data.   WHY JOIN CLIPBOARD? - We are remote-first, giving you the flexibility to work with us from many places. - Fast-paced startup environment. Join a company that values curiosity, independence, and growth. - A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials. - Opportunity to make a significant impact with our customers on both sides of the marketplace. HIRING PROCESS 1. Application 2. Case Study 3. Case Study Interview with Head of Trust and Safety 4. Interview with our Head of Operations 5. Culture Interview (People Ops) 6. Offer Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.

• Speak with people who asked for information. • Map needs to available protection options.

Location: Philippines About Salmon Salmon is a fast-growing fintech company building the next-generation digital bank in the Philippines. We offer innovative credit and banking products, with a strong focus on customer experience. As we continue to grow, we are expanding our Customer Service team and looking for individuals who are passionate about helping people and eager to grow in a fast-moving environment. What You’ll Do   •  Provide customer support across multiple channels, including: 💬 live chat 📞 inbound phone calls 📧 email   •  Assist customers with questions about loans, credit cards, transactions, and mobile app features.   •  Handle concerns with empathy and accuracy, ensuring a helpful and respectful experience.   •  Escalate complex issues to the appropriate teams when needed.   •  Document all interactions in our CRM system according to company standards.   •  Contribute ideas to improve tools, processes, and the overall customer journey. What We’re Looking For   •  Fluent in both Tagalog and English — written and spoken.   •  Strong communication skills with a clear, customer-friendly tone.   •  Bachelor’s degree in any field (completed).   •  Comfortable using a computer, navigating websites, and learning new tools.   •  A proactive, curious, and customer-first mindset.   •  No prior work experience required — we will train you. What We Offer   •  Competitive salary with performance-based bonuses.   •  Full training and support from day one.   •  Opportunity to grow your career in a fast-paced fintech environment.   •  A team that values initiative, empathy, and collaboration.   •  Dynamic work culture with room to learn and contribute.

Location: Mandaluyong Workplace: OnSite What We Do We are a team of finance professionals and entrepreneurs backed by world-class investors who have the vision and capabilities to provide better and more inclusive financial services through a combination of technology, product design, security, data analytics, and a relentless focus on customer service. We are united by our experiences of building leading financial services and tech companies in various parts of the world and by our desire to apply our experience and modern technology for the benefit of millions of Filipinos and beyond. We are building a financial technology business that works impeccably 24x365, creating thousands of jobs and providing easy access to finance for millions of Filipinos — and would love to have you join us on this journey. The new world is ours to discover together. Primary Duties and Responsibilities: - Perform collections callouts and emails according to the collections workflow using the bank’s collections system. - Review client information before and during calls using the collections system and other resources provided by the department. - Answer client questions and provide support in resolving complaints, concerns, and issues. - Communicate with clients or related parties with the main goal of collecting promises to pay (PTP) and ensuring accurate documentation of all transaction information in the collections system. - Update the database with all newly acquired client information (phone, address, employer, etc.) in a timely and correct manner. - Ensure that all communication with the client is conducted in a professional and respectful manner. - Monitor and reach the yearly and monthly KPIs (Number of connected calls daily, Number of PTPs collected daily, Number of kPTPs daily, Cash collected from the target (team KPI), % of kPTP out of all connects, Call-Quality (per methodology of QA)). - Escalate qualifying cases to their Team Leader for resolution (special cases, calls unable to be handled in a certain amount of time, etc.). - Prepare recommendations of accounts for endorsement to other Teams as an escalation measure (skip tracing, field visits, legal, etc.) according to escalation guidelines, in order to reach the client and secure payment. - Initiate probing of clients by endorsing accounts for internet probing, skip tracing, or field visits according to escalation guidelines, to ensure immediate contact and knowledge of client’s whereabouts. - Prepare and recommend endorsement of accounts for legal processing according to guidelines, to secure payments from clients that refuse to settle in the regular collections process. - Recommend payment arrangements using the approved Risk Mitigation Program to provide assistance to clients with financial difficulties. - Recommend adjustments/reversal on accounts through emails and the collections system to clean up the accounts of clients that have fully settled, or to comply with the process where the client has availed, in compliance with the collections process. - May be assigned other tasks to support the Unit (temporary assignment to inbound calls, skip tracing verification, etc.) Qualifications - Should have excellent decision-making, negotiating, and communication skills. - Must be willing to work on shifting schedule. - Willing to work onsite 3x a week (Mandaluyong) - Open for Fresh Graduates -

Location: Mandaluyong Workplace: Hybrid What We Do We are a team of finance professionals and entrepreneurs backed by world-class investors who have the vision and capabilities to provide better and more inclusive financial services through a combination of technology, product design, security, data analytics, and a relentless focus on customer service. We are united by our experiences of building leading financial services and tech companies in various parts of the world and by our desire to apply our experience and modern technology for the benefit of millions of Filipinos and beyond. We are building a financial technology business that works impeccably 24x365, creating thousands of jobs and providing easy access to finance for millions of Filipinos — and would love to have you join us on this journey. The new world is ours to discover together. Primary Duties and Responsibilities: - Perform collections callouts and emails according to the collections workflow using the bank’s collections system. - Review client information before and during calls using the collections system and other resources provided by the department. - Answer client questions and provide support in resolving complaints, concerns, and issues. - Communicate with clients or related parties with the main goal of collecting promises to pay (PTP) and ensuring accurate documentation of all transaction information in the collections system. - Update the database with all newly acquired client information (phone, address, employer, etc.) in a timely and correct manner. - Ensure that all communication with the client is conducted in a professional and respectful manner. - Monitor and reach the yearly and monthly KPIs (Number of connected calls daily, Number of PTPs collected daily, Number of kPTPs daily, Cash collected from the target (team KPI), % of kPTP out of all connects, Call-Quality (per methodology of QA)). - Escalate qualifying cases to their Team Leader for resolution (special cases, calls unable to be handled in a certain amount of time, etc.). - Prepare recommendations of accounts for endorsement to other Teams as an escalation measure (skip tracing, field visits, legal, etc.) according to escalation guidelines, in order to reach the client and secure payment. - Initiate probing of clients by endorsing accounts for internet probing, skip tracing, or field visits according to escalation guidelines, to ensure immediate contact and knowledge of client’s whereabouts. - Prepare and recommend endorsement of accounts for legal processing according to guidelines, to secure payments from clients that refuse to settle in the regular collections process. - Recommend payment arrangements using the approved Risk Mitigation Program to provide assistance to clients with financial difficulties. - Recommend adjustments/reversal on accounts through emails and the collections system to clean up the accounts of clients that have fully settled, or to comply with the process where the client has availed, in compliance with the collections process. - May be assigned other tasks to support the Unit (temporary assignment to inbound calls, skip tracing verification, etc.) Qualifications - Should have excellent decision-making, negotiating, and communication skills. - Must be willing to work on shifting schedule. - Willing to work onsite 3x a week (Mandaluyong) - Open for Fresh Graduates -

We are hiring a technical customer support person with an owner's mentality. You will own support for QuickMail and Mailflow, our deliverability add-on.

Задачи: — Поиск и подтверждение бронирований для клиентов — Глубокое понимание политики путешествий клиентов и постоянное консультирование по ней — Выполнение всех запросов, связанных с необходимыми регуляциями — Предоставление клиентам информации по индустрии, включая низкие тарифы, обменные курсы и штрафы — Поиск возможностей для улучшения операционных процессов и коммерческих отношений с клиентами — Поддержание и расширение знаний о состоянии различных поддерживаемых туристических отраслей Требования: — Обширный опыт работы в качестве туристического агента — Знание индустрии путешествий, политик, процедур и процессов — Продвинутые навыки работы с GDS Amadeus — Свободное устное и письменное владение английским языком Условия: — Гибкий график и возможность удалённой работы — Возможности для профессионального роста и развития карьеры — Работа с передовыми технологиями в сфере путешествий — Щедрые отпускные дни — Конкурентный компенсационный пакет, включающий инструменты для ментального, физического и финансового благополучия — Профессиональные привилегии и скидки в туристической индустрии — Инклюзивная рабочая среда, где ценится разнообразие — Возможность работать из любой точки мира до 60 дней в году Зарплата: — Ожидаемая годовая брутто-зарплата для Нидерландов: 34,000 - 50,000 EUR — Конечная зарплата зависит от квалификации, опыта и местоположения кандидата и определяется с учётом внутреннего равенства.

Задачи: — поддержка клиентов брокерской компании — управление ежедневными торговыми операциями Требования: — опыт работы с торговыми операциями, поддержкой торгов, управлением рисками, устранением неполадок — навыки работы с Excel и Microsoft Office — знание торговых платформ CQG — понимание процессов распределения сделок и валютного рынка (FX) — опыт в обслуживании клиентов и казначействе Условия: — удалённая работа

• Находить целевую аудиторию и вести первичную и повторную переписку по согласованному регламенту. • Отправлять подготовленные материалы и разборы, собирать обратную связь.

Задачи: — Быть персональным ассистентом для VIP-клиентов: обрабатывать около 30 чатов и 15-20 запросов в смену. — Организовывать досуг и решать бытовые задачи: от заказа цветов и бронирования столика в ресторане до планирования путешествия под ключ. — Доставать билеты на эксклюзивные мероприятия и матчи. — Работать быстро и качественно, соблюдая SLA (ответ в течение 5 минут). — Проявлять эмпатию и оказывать сервис высочайшего уровня. Требования: — Владение английским языком на уровне B2 и выше (обязательно). — Готовность к офисному формату на время испытательного срока (м. Парк Победы). — Эмпатия, проактивность и высокий уровень сервиса. — Умение работать в режиме многозадачности и с большим потоком информации. — Поиск полноценной работы со сменным графиком. Условия: — Зарплата от 120 000 рублей (оклад + KPI), финальная сумма обсуждается индивидуально по итогам собеседования. — Система KPI, основанная на качестве работы, а не на количестве запросов. — Пересмотр оклада каждые 6 месяцев. — Доплата за ночные смены: +1400₽/смена. — Выплаты 2 раза в месяц. — Гибридный формат: после испытательного срока (1-3 месяца) работа преимущественно удаленная с редкими сменами в офисе (м. Парк Победы). — Плавающий сменный график (2/2, 3/4 и т.д.), который составляется на месяц вперед с учетом пожеланий. — Смены по 12 часов (дневные и ночные). — Оплачиваемое двухнедельное обучение перед началом работы (теория + практика). — Возможности для быстрого вертикального и горизонтального роста. — Предоставление всей необходимой техники (ноутбук). — Оплачиваемый отпуск (28 дней) и больничные. — Ежегодная компенсация 20 000 рублей на изучение языков или спорт. — Яркая корпоративная жизнь: тимбилдинги, корпоративы, спортивные мероприятия. — Оформление по ГПХ с возможностью перехода на ТК РФ после испытательного срока.

Обязанности: Ответы на сообщения клиентов, консультация по стандартным вопросам, работа по готовым инструкциям, фиксация обращений, передача нестандартных вопросов специалисту.

Location: Romania; Malta; Czech Republic Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.   As a Client Engagement Specialist, Trading Expert you will be the first point of contact when our clients need assistance with any of our trading products - whether it be consumer, spot, margin, futures or kraken desktop. Our Trading EXP support team handles inquiries from clients using our pro web, pro app, consumer app, consumer web, crypto deposits+withdrawals and kraken desktop applications. Anything related to trading falls in our wheelhouse and we’ve recently cross trained in crypto DW as well. You will work closely with clients from all walks of life and potentially other internal departments such as product, compliance, engineering or other support teams to solve clients’ technical issues, while providing the excellent customer service our clients expect from Kraken. The trading experience team is just that, all about the clients trading experience. Our business and main source of revenue is trading so it’s vital that we have a team able to assist clients placing orders, opening leverage positions, help with charting, breaking down fees, reporting bugs or anything trading related. Our clients rely on a team of experienced Kraken enthusiasts who can help them every step of the way on their trading journey from newbies, to people who just need to on/off ramp for DeFi degen trades to sophisticated professional traders. We’re all trading aficionados and obsessed with crypto and while we don’t expect you to be a master you must be familiar and have some foundation knowledge with the will to learn. This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends.   THE OPPORTUNITY - Answer clients’ trading/futures/consumer/Kraken desktop/Crypto DW questions via text and live support channels (Zendesk/Email/possibly Telegram). - Diagnose and resolve clients’ trading/futures/Kraken desktop/Crypto DW issues - Provide testing and feedback for new trading features before they are released to clients. - Assist in the management of our Consumer/Trading/Futures/Kraken Desktop support team (QA for other specialists, possibly improving training materials, updating confluence articles etc.). - Providing calculation breakdowns for clients questions regarding fees, margin levels, P/L explanations etc - Potentially monitor trading activity looking for fraudulent actions or trade out attacks   WHAT YOU BRING - Experience working in customer service roles, where you have proven to be a pro at delivering a 5 star experience. This can be within retail, hospitality, or a customer service center. - Experience with trading platforms within digital assets or other assets, including advanced trading platforms. Ideally, you have used one of our products. - Knowledge of trading and charting, with an understanding of leveraged trading (Futures/Margin, or preferably both) - Good math skills - Fast learner, able to adapt to change, as our products are always changing - Fluent in English and available to work evenings and weekends. Working hours would likely be North America/EU.   NICE TO HAVES - Deep knowledge of the crypto space, you're a true crypto degen who lives and breathes the industry, from market trends to community culture - Experience with Google Sheets and Google Script - Experience with our platform's API or similar platforms - Speaks French, German, and/or Spanish (in addition to English) - Other data analytics skills or experience       Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter https://twitter.com/krakenfx Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/ Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice

Задачи: — Держать хостел в чистоте — Встреча посетителей, размещение, взаиморасчеты сторон — Контроль качества обслуживания клиентов Требования: — знание Английского — общительность Условия: — ЗП каждый день, раз в недели или раз в месяц.