Поддержка клиентов вакансии

Задачи: — Обрабатывать заказы с сайта: проверять состав заказа, наличие товаров и корректность информации, передавать заказы в работу следующим отделам. — Работать с обращениями пользователей: помогать с оформлением заказов, разбираться с возникающими вопросами и ошибками. — Создавать и редактировать карточки товаров: добавлять фото, характеристики и описания через админку, использовать нейросети для подготовки контента. — Администрировать сайт: следить за актуальностью информации, выполнять настройки и операционные задачи. — Взаимодействовать с командой проекта: передавать технические проблемы разработчикам и участвовать в решении вопросов, связанных с работой сайта. Требования: — Уверенное владение ПК. — Умение быстро разобраться в новой программе, осваивать новые инструменты. — Ответственность: самостоятельно вести задачи, соблюдать договоренности и доводить работу до результата. — Внимательность: правильно сравнивать, анализировать, проверять информацию. — Самостоятельность: умение разбираться в новых задачах, находить нужную информацию. — Коммуникабельность: умение грамотно и доброжелательно общаться с пользователями, отвечать на вопросы и понятно объяснять информацию. — Желание развиваться: интерес к IT и новым технологиям, готовность осваивать новые инструменты и постепенно брать на себя более сложные задачи. Условия: — Заработная плата: оклад 90 000 - 100 000 ₽ на руки, с возможностью пересмотра после испытательного срока до 120 000 ₽ на руки. — Официальное трудоустройство по ТК РФ. — График работы 5/2, с 9:30 до 18:00. — Работа в офисе в Москве, м. Тушинская. — Бесплатные горячие обеды, собственная кухня и повар. — Собственная парковка для сотрудников. — Обучение и постепенное погружение в технические процессы проекта. — Перспективы профессионального и финансового роста. Дополнительно: — По мере развития проекта круг задач может расширяться, включая поддержку и администрирование сайта, работу с техническими заданиями, веб-дизайн, автоматизацию и настройку 1С, взаимодействие с командой разработчиков. — Рассматриваются специалисты, заинтересованные в развитии в сфере IT, e-com, менеджмента и смежных направлениях.

• помогать трейдерам решать текущие рабочие вопросы; • работать с цифрами, таблицами и внутренними системами;

Чем предстоит заниматься: Проводить телефонные консультации по вопросам юридических услуг в сфере банкротства. Записывать на встречу к юристу.

Location: Kuala Lumpur, Malaysia Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity As OKX US continues to grow, we are looking for a Support Operations Lead to join our Business Management team, with a focus on leading and coaching our global Customer Support (CS) function to better serve OKX users. Rather than being a direct member of the CS team, you’ll work alongside Operations, Compliance, Product, and Marketing stakeholders to uplift the quality, efficiency, and regulatory compliance of our offshore CS agents. You’ll act as a subject matter expert (SME) for all things within the customer support experience — helping offshore agents understand local customer expectations, regulations, and how to handle issues with care and accuracy. This is a strategic and high-impact role, laying the groundwork for improved CS experience and potentially a local team in the future. What You’ll Be Doing Represent the voice of the customer within the business and act as SME for support needs, regulations, and expectations. Coach and guide offshore CS teams to improve handling of tickets, especially regulatory-sensitive cases (e.g., scam/fraud, ID verification). Partner with local Compliance, Operations, and Legal to ensure offshore CS agents are trained and updated on local regulatory requirements. Manage high-priority and escalated customer cases in collaboration with offshore agents and local teams. Liaise with Customer Due Diligence (CDD) teams to improve KYC/AML workflows for customers and reduce customer friction. Act as SME for OKX Card support operations — guiding offshore CS on dispute handling, chargeback processes, and cardholder issue resolution in line with card program compliance requirements. Work closely with Product and Marketing teams to proactively inform CS of upcoming campaigns, changes, or product launches that may drive ticket volume. Identify operational pain points in the customer journey and work cross-functionally to resolve or escalate them. Develop SOPs, quick guides, and training materials to help offshore agents respond more effectively to users. Track key CS metrics such as resolution time, CSAT, and escalation volume to measure success and identify improvement areas. If the business moves toward a local CS team in the future, help scope, plan, and build this function from the ground up. What We Look For In You Experience & Industry Knowledge 5+ years of experience in customer operations, customer experience, or support leadership, ideally within fintech, crypto, or financial services. Solid understanding of US financial regulation, consumer protection expectations, and AML/KYC processes. Experience working with or leading offshore support teams in a high-growth or regulated environment. Exposure to customer-centric operations functions — blending support, risk, compliance, and product feedback loops. Skills & Competencies Strong leadership and coaching ability, with a focus on raising offshore team performance without direct line management. Excellent stakeholder management skills — ability to work across compliance, product, marketing, and support teams. Operationally minded — you're a problem-solver who can turn user pain points into action plans. Process-driven — capable of designing and implementing SOPs and knowledge base content. Excellent communicator — able to distill regulatory complexity into practical CS guidance. Analytical — confident using data and KPIs to improve customer outcomes and support operations. Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Singapore, Singapore OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity As OKX US continues to grow, we are looking for a Support Operations Lead to join our Business Management team, with a focus on leading and coaching our global Customer Support (CS) function to better serve OKX users. Rather than being a direct member of the CS team, you’ll work alongside Operations, Compliance, Product, and Marketing stakeholders to uplift the quality, efficiency, and regulatory compliance of our offshore CS agents. You’ll act as a subject matter expert (SME) for all things within the customer support experience — helping offshore agents understand local customer expectations, regulations, and how to handle issues with care and accuracy. This is a strategic and high-impact role, laying the groundwork for improved CS experience and potentially a local team in the future. What You’ll Be Doing Represent the voice of the customer within the business and act as SME for support needs, regulations, and expectations. Coach and guide offshore CS teams to improve handling of tickets, especially regulatory-sensitive cases (e.g., scam/fraud, ID verification). Partner with local Compliance, Operations, and Legal to ensure offshore CS agents are trained and updated on local regulatory requirements. Manage high-priority and escalated customer cases in collaboration with offshore agents and local teams. Liaise with Customer Due Diligence (CDD) teams to improve KYC/AML workflows for customers and reduce customer friction. Act as SME for OKX Card support operations — guiding offshore CS on dispute handling, chargeback processes, and cardholder issue resolution in line with card program compliance requirements. Work closely with Product and Marketing teams to proactively inform CS of upcoming campaigns, changes, or product launches that may drive ticket volume. Identify operational pain points in the customer journey and work cross-functionally to resolve or escalate them. Develop SOPs, quick guides, and training materials to help offshore agents respond more effectively to users. Track key CS metrics such as resolution time, CSAT, and escalation volume to measure success and identify improvement areas. If the business moves toward a local CS team in the future, help scope, plan, and build this function from the ground up. What We Look For In You Experience & Industry Knowledge 5+ years of experience in customer operations, customer experience, or support leadership, ideally within fintech, crypto, or financial services. Solid understanding of US financial regulation, consumer protection expectations, and AML/KYC processes. Experience working with or leading offshore support teams in a high-growth or regulated environment. Exposure to customer-centric operations functions — blending support, risk, compliance, and product feedback loops. Skills & Competencies Strong leadership and coaching ability, with a focus on raising offshore team performance without direct line management. Excellent stakeholder management skills — ability to work across compliance, product, marketing, and support teams. Operationally minded — you're a problem-solver who can turn user pain points into action plans. Process-driven — capable of designing and implementing SOPs and knowledge base content. Excellent communicator — able to distill regulatory complexity into practical CS guidance. Analytical — confident using data and KPIs to improve customer outcomes and support operations. Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Проект с фокусом на поддержку игроков, CRM-коммуникации и развитие Retention-направления. — Обработка обращений пользователей в Telegram-боте.

Задачи: — Первичная проверка и верификация документов новых клиентов (KYC/CDD). — Мониторинг и актуализация профилей клиентов, обработка запросов на onboarding. — Взаимодействие с клиентами и смежными отделами для сбора недостающих документов. Требования: — Опыт работы в KYC, Onboarding или проверке документов (от 1 года в финтехе, платежных системах будет преимуществом). — Наличие разрешения на работу на Кипре (EU citizen / Cyprus Yellow Slip / Work permit) - компания не предоставляет визовую поддержку. — Свободный английский язык (письменный и устный) — обязательно. — Готовность работать по сменному графику (поочередные смены, без ночных смен). — Внимательность к деталям, усидчивость и высокий уровень ответственности. Условия: — Конкурентная заработная плата. — Работа в современном офисе в Лимассоле в динамичной финтех-среде. — Сменный график (дневные/вечерние смены, без ночных). — Профессиональный и карьерный рост. Формат: полная занятость, офис в Лимассоле, Кипр.

Задачи: — Работать с входящими сообщениями — Отвечать на обращения по готовым инструкциям — Соблюдать установленные правила общения Требования: — Ответственность и внимательность — Опыт работы не обязателен Условия: — Полностью удалённая работа — Бесплатное обучение с нуля — Гибкий график — возможность планировать своё время — Выплаты без задержек — Без вложений со своей стороны

• Консультирование и поддержка туристов. • Координация трансферов и взаимодействие с гидами.

Задачи: — Прием и выдача заказов — Консультирование клиентов по вопросам получения посылок — Поддержание порядка и чистоты на пункте выдачи Требования: — Возраст от 18 лет — Ответственность и внимательность — Клиентоориентированность Условия: — График работы на выбор: 2/2, 3/3 или 5/2 — Рабочее время: с 09:00 до 19:00 — Оплата: 2 000 ₽ за смену — Стабильные выплаты каждую неделю — Оплачиваемая стажировка — Рассматриваем кандидатов без опыта

* Giving all our riders an excellent customer experience by the channels that we are available on. * Making sure that you are on top of our product/processes to provide the right information to all our riders.

As a Technical Integration Specialist, you will improve the e-commerce experience for hundreds of millions of users across the world by providing first level technical support to e-commerce companies (our customers) as they integrate their websites and mobile applications with Constructor's platform.

Вам предстоит общаться с пользователями нашей платформы, помогать им решать текущие проблемы и передавать информацию другим отделам компании. • Помогать пользователям: Отвечать на входящие сообщения и вопросы от трейдеров, помогать им разбираться в работе платформы;

Задачи: — Проверять публикации по установленным правилам — Просматривать тексты и изображения — Находить ошибки и несоответствия — При необходимости вносить небольшие изменения — Отмечать результат проверки в рабочей системе Опыт не требуется - все правила и процесс работы объясним. Работа спокойная, без необходимости совершать холодные звонки.

Location: Bengaluru, India Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Customer Support Specialist, you’ll help customers succeed with the Figma product suite, from individual designers to large enterprise teams. You’ll join an experienced, close-knit support team that cares about each other and about doing great work for customers. AI is changing how people design and build, and our products are changing with it. You’ll be among the first to see how customers use what we ship, you’ll learn directly from our Product and Engineering teams, and what you hear from customers will help shape what we build next. This is a full-time role based in our Bengaluru office. What you’ll do at Figma: Resolve customer tickets in Zendesk, mostly by email, such as helping a designer get back into a locked account or sorting out who can view and edit a shared file Troubleshoot technical issues across the Figma product suite, such as figuring out why a prototype isn’t behaving as expected or why a customer’s AI tool won’t connect to Figma Review AI-generated output and credit usage to make fair, consistent calls, such as deciding whether a customer’s AI credit usage matches what they were charged and explaining the outcome clearly Write clear bug reports and product feedback, such as documenting the steps to reproduce an issue affecting several customers so Engineering can prioritize a fix Facilitate calls with customers when email isn’t enough, such as screen-sharing with an Org admin to walk them through their team’s setup Stay current as our products evolve, such as joining a launch session with Product Managers and Engineers, then turning what you learned into a guide or macro for the team Work from our Bengaluru office during a schedule that aligns with US business hours We’d love to hear from you if you have: 2+ years in a customer support role, ideally at a SaaS company Hands-on experience with design tools like Figma, and regular use of AI tools in your work A knack for technical troubleshooting and explaining complex things simply Excellent written English and a warm, human communication style Curiosity and a habit of learning new technology on your own While it’s not required, it’s an added plus if you also have: Professional experience in UX or product design Familiarity with AI design or code-generation tools Working knowledge of Zendesk Background in supporting both self-serve and enterprise customers At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Location: Toronto, ON, Canada Workplace: OnSite This role is also advertised in French here https://jobs.ashbyhq.com/alan/81d160e8-62b3-4903-9452-6d2b81dc4dfc. Both postings refer to the same position. _____________________________________________________________ HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐ CARE AT ALAN You will join a team of more than 100 talented and committed Care professionals, working closely with Operations, Product, Sales, Insurance, and many other teams. 🎯 YOUR MISSION Your mission will be to provide timely, transparent, and empowering support to Alan members. You will: - Develop expertise in healthcare systems and Alan’s products. - Help members and business customers get the most value from their coverage. - Share insights to improve our products and services. - Support new company onboardings. - Collaborate across teams on strategic initiatives. 👷 IMPROVING ALAN Beyond member support, you will take ownership of strategic projects to help scale Care operations in Canada and improve the member experience. You will: - Collaborate with Product, Operations, Sales, and Insurance. - Adapt existing Care processes from France 🇫🇷, Spain 🇪🇸, and Belgium 🇧🇪 to the Canadian context. - Work with a high degree of autonomy within a small team. - Help shape onboarding, proactive support, and cross-functional improvements. - Contribute to hiring and, optionally, mentor other Care team members. ⭐ JOIN THE CARE TEAM! ⭐️ We are looking for someone with 3+ years of relevant experience who: - Has a genuine passion for member support and problem-solving. - Has excellent communication and organizational skills. - Can simplify complex topics. - Is fluent in written and spoken English and French. This is a mandatory requirement. - Is comfortable with technology and multi-channel support, and uses AI enthusiastically to structure information, speed up repetitive tasks, improve response quality, and identify opportunities to make processes more efficient. - Demonstrates empathy, initiative, adaptability, and sound judgment. - Is comfortable working in a dynamic, fast-growing environment, where they can adapt quickly, manage multiple priorities independently, and contribute to continuous improvement. - Brings a constructive, growth-oriented mindset. - Has experience mentoring or leading others, or is interested in developing these skills. Knowledge of the Canadian healthcare system is an asset. Experience in Operations, Project Management, Product, or Account Management is also welcome. 📍 LOCATION AND COMPENSATION This is a hybrid role based in Toronto, Ontario, with approximately four days per week in person. You must be able to work from Toronto or relocate here. The position offers competitive compensation, including salary, equity, and comprehensive benefits, within the A2-B1 range https://alan.com/en/careers/a/salary-equity. 🙌 PERKS & BENEFITS https://alan.com/about/life-at-alan/a/perks We offer: - Competitive salary and equity. - Six weeks of vacation and flexible working hours. - Comprehensive health insurance, 100% covered by Alan for you and your family. - Four days per week in our Toronto office, with lunch allowance, coffee, and snacks. - High-quality equipment, including a MacBook Air and Bose noise-cancelling headphones. - Fully reimbursed TTC monthly pass. - 4% employer matching through our Group RRSP program. - Learning and development opportunities. - Extended parental leave. ⚙️ IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. You do not need to meet every requirement to apply. If this role matches your experience, interests, or career direction, we would love to hear from you. We want our team to reflect a diversity of experiences and backgrounds. Alan is committed to accessible recruitment. Learn more about About Alan https://alan.com/about, Careers https://alan.com/careers, our Medium https://medium.com/alan, blog https://blog.alan.com/, and Glassdoor https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm.

Use internal knowledge materials + resources to educate Talkspace clients on our billing and claims procedures, and quickly and accurately respond to escalated service-related billing inquiries from existing members, including but not limited to questions related to enrollment errors, refund requests, claims adjustments, superbill requests, etc.

Звонки по скрипту по готовой базе клиентов (никакого поиска, процесс звонков автоматизирован). Фильтрация тех, кто не подходит по бюджету и другим параметрам.