Constructor

Задачи: — Полный цикл рекрутинга для технических ролей в инженерной и продуктовой командах, от поиска до предложения и закрытия вакансий — Поиск и вовлечение высококвалифицированных кандидатов в инженерные и продуктовые команды по регионам Северная Америка, Латинская Америка, Европа, Ближний Восток и Африка, Азиатско-Тихоокеанский регион — Обеспечение высокого качества взаимодействия с кандидатами, отражающего ценности и культуру компании — Тесное сотрудничество с менеджерами по найму для определения критериев и профилей успешных кандидатов — Еженедельное предоставление отчетов менеджерам по найму о прогрессе, проблемах и ключевых метриках — Организация интервью и обеспечение их гладкого проведения с учетом разных часовых поясов — Построение кадрового резерва для текущих и будущих потребностей в технических и смежных командах — Оценка соответствия кандидатов техническим требованиям, коммуникационным навыкам и успешной работе в быстро меняющейся удаленной среде — Постоянное улучшение процессов рекрутинга, инструментов и отчетности — Представление компании как продуманного и энтузиастичного бренда в каждом взаимодействии с кандидатами Требования: — Успешный опыт найма на технические позиции, включая backend, frontend, data/ML, управление продуктом и дизайн продукта — Проактивность, самостоятельность, ответственность и умение доводить дела до конца — Гибкость и отзывчивость к потребностям кандидатов, включая организацию интервью в разных часовых поясах — Опыт работы в быстрорастущих стартапах или динамичной среде — Высокий уровень удержания нанятых сотрудников и доверия со стороны команд по найму — Уверенное использование LinkedIn Recruiter и адаптация к новым инструментам — Отличная организация и внимание к деталям — Превосходные письменные и устные коммуникативные навыки, умение работать с людьми — Эмпатия, вдумчивость и ясность в общении с кандидатами и внутренними заинтересованными сторонами — Опыт работы с системами отслеживания кандидатов (ATS) — Умение использовать и совершенствовать AI-инструменты для оптимизации рекрутинга и поиска кандидатов — Возможность работать полностью удаленно с пересечением часовых поясов США и Европы (например, Португалия, Лондон, Испания) Плюсы: — Опыт работы с Ashby — Опыт работы с Juicebox Условия: — Неограниченный отпуск, рекомендуется минимум 3 недели в год — Конкурентный компенсационный пакет, включая опционы на акции — Полностью удаленная команда, возможность выбора места жительства — Стипендия на обустройство домашнего офиса — Предоставление Apple ноутбуков новым сотрудникам — Бюджет на обучение и развитие, обновляемый ежегодно — Отпуск по беременности и родам для квалифицированных сотрудников — Работа с умными людьми, способствующими профессиональному росту и значимому вкладу

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About the Team Launched in 2019, Constructor is an AI-first ecommerce search and discovery platform that helps shoppers find the right products at the right time and enables leading global e-commerce brands to drive meaningful revenue and conversion gains. As a member of the Personalization team, you will improve the e-commerce experience for hundreds of millions of users across the world by designing, delivering & maintaining high-load real-time services in close collaboration with great engineers both within the team and across other teams such as the Ranking team. The general goal of the Personalization team is providing best-in-class personalization for all e-commerce experiences provided by Constructor. The job can consist of, but is not limited to: Improve personalized experience across different products, domain verticals and platforms Improve business KPIs by validating hypotheses around personalization Research different personalization approaches to provide the best outcome to the business Model user interactions to provide the best experience to shoppers Collaborate with technical and non-technical business partners to develop and update personalization capabilities Communicate with stakeholders within and outside the team Requirements Hard skills 3+ years of professional experience in applied machine learning Proficiency with Python, SQL and the big data stack for end-to-end ML product development Experience building, shipping, and maintaining personalization / recommender / ranking systems in production Experience with any of the major public cloud platforms will be a plus Experience with design and analysis of A/B tests Great skills delivering & communicating business value to stakeholders Soft skills Excellent English communication skills Experience collaborating in cross-functional teams Ability to deep dive into problems and provide actionable outcomes Ability to work autonomously and independently Proactivity Benefits Work with smart and empathetic people who will help you grow and make a meaningful impact. Regular team offsite events to connect and collaborate. Fully remote team - choose where you live. Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year. Work from home stipend! We want you to have the resources you need to set up your home office. Apple laptops provided for new employees. Training and development budget for every employee, refreshed each year. Maternity & Paternity leave for qualified employees. Base salary: $80k–$120K USD, depending on knowledge, skills, experience, and interview results Stock options - offered in addition to the base salary. Diversity, Equity, and Inclusion at Constructor Constructor.io is committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, they welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group. They encourage you to apply even if you don’t meet all of their listed qualifications. How they handle your data By submitting this application, you acknowledge that Constructor will collect and process the personal data you provide for the purpose of evaluating your candidacy for this role. If you are not selected, they will retain your data for a limited period as described in their Recruitment Privacy Notice. After that period your data will be deleted or anonymized.

80 000 – 120 000 $

Responsibilities You are the strategic lead for the clients in your book of business. You will build strong relationships with your clients in order to understand their business goals, business needs, the priorities of these goals and needs, and how Constructor maps to these goals and needs.

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What You'll Do Own business impact, not features. Drive measurable lift in usage and business outcomes — conversion, revenue, engagement — across Constructor's agentic experiences.

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Constructor — инструмент AI-персонализации результатов поиска на e-com сайтах для роста конверсий в покупку и выручки. Среди клиентов — Sephora, American Eagle, Birkenstock и др. Требования: — 4+ года опыта — Знание Python — Опыт работы с PyTorch, Spark, Airflow — Отличное владение английским языком Формат работы: удалённо (EMEA)

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Duties and Responsibilities: — Define and drive the product vision for a multi-instance, scalable foundation that supports SaaS and on-premise deployments — Collaborate with application product teams to consolidate fragmented components and requirements into unified platform services — Stay up-to-date with industry developments and technologies to inform Platform strategy — Communicate Platform insights and recommendations to stakeholders and the leadership team — Act as a point of contact for cross-functional teams and stakeholders — Analyse performance data to identify areas for improvement and optimisation — Collaborate with the development team to identify and prioritise new features and capabilities — Drive a roadmap with dependencies across the wider organisation, balancing technical constraints with business needs Qualifications and experience: — 5+ years of experience working as a program or product manager for a platform, SaaS infrastructure, or API products — Computer Science or similar degree — A strong technical background. — Excellent analytical and problem-solving skills — Strong communication and collaboration skills — Experience leading teams and working with cross-functional stakeholders Nice to Have: — Experience with developer platforms or platform-as-a-service products — Experience managing AI/ML infrastructure or platforms What We Offer: — Choice of work equipment (e.g., laptop, monitor, etc.) — English classes (iTalki – $130 monthly) — Flexible schedule (usually work between 09:00/10:00 and 18:00/19:00) — Newborn bonus (€500 per child) — Patent remuneration — Paid leave — Remote work in locations without our offices — Hybrid work in locations with offices (2 days in-office, 3 days remote) Constructor fosters equal opportunity for people of all backgrounds and identities.

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Constructor is an AI-first search and product discovery platform built for enterprise ecommerce, helping leading retailers deliver personalized digital shopping experiences that drive revenue, conversion and profit. Our technology delivers consistent $10M+ lifts for brands including Sephora, Petco, Under Armour and Birkenstock. We are looking for a Director of Product Marketing to help tell that story. This is a highly hands-on role for someone exceptional at product positioning, messaging and storytelling. You'll define what makes Constructor genuinely different and translate that into a compelling narrative that resonates with prospects, customers and the market. Our platform is powerful, technically sophisticated and constantly evolving. We need someone who can bring clarity to that complexity, identify the real value and differentiation of our products, and create positioning that makes customers think: "This is clearly better—and we need it." This position is equal parts strategist and builder - setting direction, developing people, and rolling up your sleeves to build the many artifacts that form a robust product marketing org. You will work closely with our product leaders to launch new products, add-ons and features, with our content marketing team to create thought leadership, with growth marketing to drive pipeline and product content and with sales to ensure the GTM functions are enabled on key launches and competitors. Any feature or product launch, with the product team, will include a bill of materials focused on value proposition, personas, objection handling, competition and more. Задачи: — Own and evolve differentiated positioning for Constructor's platform, products and key capabilities. — Develop a deep understanding of what makes our technology unique and valuable to customers. — Translate complex technical capabilities into clear, compelling customer value propositions. — Create messaging that clearly communicates why Constructor, why now and why we're different. — Build messaging frameworks and narratives that align Marketing, Sales and Customer Success. — Ensure our positioning is grounded in genuine product strengths and customer needs, not simply what competitors are saying. — Create compelling product narratives, value propositions and messaging that bring products and capabilities to life. — Develop sales enablement and customer-facing materials that support launches, adoption and expansion. — Partner with Sales to understand customer needs, objections and deal dynamics, continuously improving positioning and enablement. — Lead and orchestrate product launches from strategy through execution that are crisp, focused, and actually land with customers. — Partner with Product on roadmap communication and prioritization. — Identify gaps in capabilities and proactively build the function to address them. — Build a deep understanding of our customers, prospects, buyers and their challenges. — Understand the ecommerce, search and product discovery landscape and where Constructor creates differentiated value. — Engage with customers and prospects to understand what resonates and why they choose Constructor. — Monitor the market and competitive landscapes. — Identify opportunities to improve how we communicate product value throughout the customer lifecycle and the deep understanding of buyer personas and ICP. Требования: — 8-10 years experience in B2B SaaS product marketing, ideally within a technical or complex product environment. — Proven track record developing genuinely differentiated positioning and messaging. — Ability to take complex technology and turn it into a simple, compelling story that customers understand and value. — Experience bringing products or capabilities to market and creating GTM materials that support adoption and growth. — Strong experience partnering with Product and Sales to develop positioning that works both externally and commercially. — Experience in ecommerce, retail technology, search, discovery is a plus. — Strong storyteller who can communicate complex technical concepts in a simple, clear and persuasive way. — Technically curious, with a good understanding of how products work and what makes technology better, as well as a familiarity with AI/ML fundamentals. — Commercially minded, with an understanding of how strong positioning can drive pipeline, revenue, adoption and expansion. — Excellent communicator with strong written and verbal communication skills and the ability to create and present compelling ideas. — Both strategic and hands-on, comfortable setting direction while also getting into the detail needed to make things happen. — Creative and curious, willing to challenge conventional thinking and explore new ways to differentiate. — Analytical mindset and can use market research and performance data to support strategic decisions, with experience in ROI analysis and experimentation. — Excellent project management skills and strong attention to detail, with the ability to manage complex initiatives from concept through to execution. — Growth mindset, bringing creativity, ambition and a proactive approach to problem-solving and innovation. Условия: — Unlimited vacation time with encouragement to take at least 3 weeks per year. — Competitive compensation package including stock options. — Fully remote team allowing choice of living location. — Work from home stipend. — Apple laptops provided for new employees. — Training and development budget refreshed annually. — Maternity & Paternity leave for qualified employees. — Work with smart people who will help you grow and make a meaningful impact. Diversity, Equity, and Inclusion at Constructor: Constructor is committed to cultivating a diverse, equitable, and inclusive work environment. As an equal opportunity employer, it welcomes individuals of all backgrounds and provides equal opportunities regardless of education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.

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About Us Constructor is the next-generation platform for search and discovery in ecommerce, built to explicitly optimize for metrics like revenue, conversion rate, and profit. Our search engine is entirely invented in-house utilizing transformers and generative LLMs, and we use its core and personalization capabilities to power everything from search itself to recommendations to shopping agents. Engineering is by far our largest department, and we've built our proprietary engine to be the best on the market, having never lost an A/B test to a competitive technology. We're passionate about maintaining this and work on the bleeding edge of AI to do so. Out of necessity, our engine is built for extreme scale and powers over 1 billion queries every day across 150 languages and roughly 100 countries. It is used by some of the biggest ecommerce companies in the world like Sephora, Under Armour, and Petco. About The Role We are hiring Senior Data Scientists across multiple teams at Constructor. Wherever you land, you will work with data from some of the world's largest ecommerce companies, applying statistics and machine learning to problems that directly move business metrics like revenue and conversion rate. Our data scientists design and analyze experiments, dig into how our ranking, personalization, and recommendation algorithms behave, and connect model performance to real business outcomes. During the interview process we will get to know your strengths and interests and match you with the team where you can have the biggest impact. What You'll Do Design, run, and analyze A/B tests measuring impact on key business metrics like revenue, conversion rate, and profit Apply statistical methods and machine learning to solve business and product problems Develop a deep understanding of how our search, ranking, and personalization algorithms work, and how to evaluate and improve them Analyze large-scale behavioral data to generate insights and recommendations for customers and internal teams Build analyses, models, and tools that help teams make better decisions Communicate findings clearly to technical and business stakeholders Requirements Strong experience solving business problems using data science and statistics Solid knowledge of SQL and experience working with large datasets Strong Python skills for analysis and modeling (pandas, NumPy, scikit-learn, visualization libraries) Deep understanding of A/B testing, experiment design, and statistical inference Product & data understanding: Understanding of machine learning systems: how models are trained, evaluated, and tuned Experience connecting model or algorithm performance to product funnels and business metrics Familiarity with ranking, recommendations, or search relevance is a plus Communication & ownership: Ability to communicate insights clearly to both technical and business audiences Comfortable working independently with multiple stakeholders in a fast-paced environment Preferred skills: Experience working in e-commerce or with large-scale user behavioral data Experience in customer-facing analytical work Benefits Work with smart and empathetic people who will help you grow and make a meaningful impact. Regular team offsite events to connect and collaborate. Fully remote team - choose where you live. Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year. Work from home stipend! We want you to have the resources you need to set up your home office. Apple laptops provided for new employees. Training and development budget for every employee, refreshed each year. Maternity & Paternity leave for qualified employees. Base salary: $80k–$120K USD depending on knowledge, skills, experience, and interview results Stock options - offered in addition to the base salary Diversity, Equity and Inclusion At Constructor At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group. Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed. Our primary interest is in finding the best candidate for the job. We encourage you to apply even if you don't meet all of our listed qualifications.

80 000 – 120 000 $

About You You have a knack for solving intricate Software Development problems. You're driven by the idea of writing code that simplifies life for millions of users globally. You're committed to continuous learning and enjoy tackling new challenges. Pair programming, code reviews, and collaborative brainstorming with a team are activities you find fulfilling. You're eager to work alongside developers, prospective customers, account executives, product managers, data scientists, and data analysts. You're a disciplined professional who consistently delivers high-quality code that you take full ownership of, communicates technical solutions with clarity and empathy, and takes the initiative to streamline processes for your team and yourself. About Us Constructor is the next-generation platform for search and discovery in ecommerce, built on a unique GPT-based architecture made specifically for commerce. Constructor's AI-first solutions make it easier for shoppers to discover products they want to buy and for ecommerce teams to deliver highly personalized experiences, from search, to recommendations, to AI Shopping Agents and everything in between. Optimizing specifically for ecommerce metrics like revenue, conversion rate and profit, Constructor generates consistent $10M+ lifts for some of the biggest brands in ecommerce, such as Sephora, Petco, Under Armour, home24, Birkenstock and The Very Group. Constructor is a U.S. based company that has been in the market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick who still lead the company today. We’re a passionate team who love solving problems and want to make our customers’ and coworkers’ lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things. About the Position As a Software Engineer on the Prospect UI Solutions team, you will play a pivotal role in proving how Constructor will enhance the website discovery experiences for prospects. You’ll work closely with internal Engineering, Product and Sales stakeholders to seamlessly integrate prospective customer data with our services, supporting them to create an optimized and accurate product discovery demo. In this role, you will: Fuel our proprietary AI models: Write JavaScript code to collect data essential for training our AI. Leverage Modern Tooling: Utilize AI as a tool to accelerate your fundamental capabilities and knowledge on how to solve problems with software; building solutions that you are proud to call your own Seal the deal : Collaborate with Data Analysts and Account Executives to secure deals with prominent e-commerce brands. Leverage your tech knowledge: Assist prospects in integrating their data and user interfaces with our services, focusing on ETL and front-end integrations. Deliver excellence: Validate the data provided by prospects and ensure the quality of the results returned by our services. Empower a sales force: Contribute to the development and scaling of demo infrastructure to enhance the demo capabilities of the Sales team. Be a part of the answer: Assist Account Executives by addressing technical inquiries from prospects about our services. Elevate the team: Provide support to your teammates through thoughtful code reviews and empathetic problem solving sessions. Visualize brilliance: Develop dashboards and alerts using React, Redux, Node, Clickhouse and OpenSearch. Innovate with purpose: Implement and test new features for our open-source JavaScript UI libraries and REST clients. Collaborative contribution: Steer cross-team efforts to ensure our prospect's needs are at the forefront of our priorities, making you a key player in our strategic success. Champion team culture : Actively foster our team’s sense of community by expanding our roster of Friday team-building games and promoting a culture of empathy, personal growth, and support for others. Requirements A minimum of four years of professional experience or relevant academic experience Excellent communication and interpersonal skills English on C1 level (CEFR) or higher Being able to attend regular meetings with teammates between 1400 and 1800 UTC, with working hours ideally starting some time in the range of 0900 and 1200 UTC. Strong foundation and experience with server-side and client-side programming languages Enjoys interacting with customers and solving new problems daily Able to pick up new technologies and design patterns quickly and loves learning them Experience with building User Interfaces utilizing front-end frameworks like (but not limited to) React, Vue or Angular Proven track record of building UIs with heavy consideration for friendly user experience Experience with automated tests like (but not limited to) Cypress, Jest, or React Testing Library Experience in JavaScript will be a strong asset for this role, but candidates with a proven Software Development background that demonstrate a willingness to quickly learn the language will also be considered Nice to have - TypeScript, Next.js, Tailwind, Storybook, Python and web scraping experience Benefits Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year Fully remote team - choose where you live Work from home stipend! We want you to have the resources you need to set up your home office Apple laptops provided for new employees Training and development budget for every employee, refreshed each year Maternity & Paternity leave for qualified employees Work with smart people who will help you grow and make a meaningful impact This position has a base salary range between $80k and $120k USD. The offer varies on many factors including job related knowledge, skills, experience, and interview results. Regular team offsites to connect and collaborate Diversity, Equity, and Inclusion at Constructor At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group. Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed. Our primary interest is in finding the best candidate for the job. We encourage you to apply even if you don’t meet all of our listed qualifications.

80 000 – 120 000 $

Mission: Lead the delivery of consulting, implementation, development, and support projects for customers in the education sector. Responsible for end-to-end delivery of projects ensuring on-time, within budget, and high-quality standards, serving as primary operational contact for customers. Accountable for measurable outcomes: on-time delivery, budget adherence, customer satisfaction, and retention. Duties & Responsibilities: Pillar 1 — Project Planning, Execution & Delivery: — Develop comprehensive project plans covering scope, timeline, resource allocation, dependencies, and risk assessment. — Monitor project progress against baseline and proactively identify issues or risks. — Implement corrective actions and change management to keep projects on track. — Coordinate internal resources and third parties/vendors to ensure project completion. — Apply industry best practices, techniques, and standards throughout the project lifecycle. — Monitor and handle Change Requests required for project implementation. — Success Metrics: on-time delivery rate, schedule variance, budget variance, quality of deliverables, number of escalations resolved within SLA. Pillar 2 — Client & Technical Account Management: — Establish and maintain strong, trust-based relationships with clients and stakeholders. — Communicate project status, progress, challenges, and risks effectively. — Manage customer expectations and address concerns proactively. — Engage with Premier Customers and Partners to ensure alignment on project goals and implementation. — Oversee Premier customer onboarding, manage customization requests, and ensure smooth handover. — Represent Premier Customer interests in discussions with Engineering; track and prioritize feature requests, code improvements, and bugfixes. — Assist with implementation of new solutions, deployment of packages, hotfixes, upgrades; perform post-upgrade service checks. — Guide Premier Customers in adopting Constructor Tech best practices including risk assessments and health checks. — Maintain availability during Premier Customer business hours for timely support. — Success Metrics: customer satisfaction (CSAT), Net Promoter Score (NPS), retention rate, feature request cycle time, onboarding completion time. Pillar 3 — Incident Management, Quality & Reporting: — Own all support incidents and requests from Premier Customers and drive to resolution. — Coordinate escalations and conduct post-incident reviews and root cause analyses. — Ensure adherence to quality standards and implement quality improvement initiatives. — Retain Premier Support Customer CSAT and NPS through outcome-driven activities; own Service Levels and KPIs per contract. — Provide trend analysis, current health status, and manager-defined KPIs on schedule or demand. — Keep customer information updated and shared as internal knowledge content. — Participate in support-related activities and handle non-premier support tasks as requested. — Continuously build practical experience with Constructor Tech products and related software solutions. — Success Metrics: incident resolution time, escalation rate, CSAT/NPS targets, SLA adherence, quality audit results. Qualifications & Experience: — Minimum five years of experience in IT project management (internal, customer implementation, and/or consultancy). — Proven track record of successful project delivery (on time, within budget, and to quality standards). — PMP certification preferred. Skills & Competencies: — Strong communication and interpersonal skills. — Ability to work under pressure and meet deadlines. — Good understanding of software development methodologies preferred. — Results-oriented with focus on measurable delivery outcomes. Education & Languages: — Bachelor's degree in Computer Science, Information Technology, or related field. — Fluent English; German is a bonus. Role Characteristics: — Delivery-focused and accountable for measurable project outcomes. — Balance of project execution and strategic customer/technical account management. — Hands-on, customer-facing, with clear targets and KPIs. — Not a purely administrative or coordination-only position. — Not a business development or sales role. — Not measured by activity volume but by delivered results.

Зарплата не указана

Mission: Lead the delivery of consulting, implementation, development, and support projects for customers in the education sector. Responsible for end-to-end delivery of projects ensuring on-time, within budget, and high-quality standards, serving as primary operational contact for customers. Accountable for measurable outcomes: on-time delivery, budget adherence, customer satisfaction, and retention. Duties & Responsibilities: Pillar 1 — Project Planning, Execution & Delivery: — Develop comprehensive project plans covering scope, timeline, resource allocation, dependencies, and risk assessment. — Monitor project progress against baseline and proactively identify issues or risks. — Implement corrective actions and change management to keep projects on track. — Coordinate internal resources and third parties/vendors to ensure project completion. — Apply industry best practices, techniques, and standards throughout the project lifecycle. — Monitor and handle Change Requests required for project implementation. — Success Metrics: on-time delivery rate, schedule variance, budget variance, quality of deliverables, number of escalations resolved within SLA. Pillar 2 — Client & Technical Account Management: — Establish and maintain strong, trust-based relationships with clients and stakeholders. — Communicate project status, progress, challenges, and risks effectively. — Manage customer expectations and address concerns proactively. — Engage with Premier Customers and Partners to ensure alignment on project goals and implementation. — Oversee Premier customer onboarding, manage customization requests, and ensure smooth handover. — Represent Premier Customer interests in discussions with Engineering; track and prioritize feature requests, code improvements, and bugfixes. — Assist with implementation of new solutions, deployment of packages, hotfixes, upgrades; perform post-upgrade service checks. — Guide Premier Customers in adopting Constructor Tech best practices including risk assessments and health checks. — Maintain availability during Premier Customer business hours for timely support. — Success Metrics: customer satisfaction (CSAT), Net Promoter Score (NPS), retention rate, feature request cycle time, onboarding completion time. Pillar 3 — Incident Management, Quality & Reporting: — Own all support incidents and requests from Premier Customers and drive to resolution. — Coordinate escalations and conduct post-incident reviews and root cause analyses. — Ensure adherence to quality standards and implement quality improvement initiatives. — Retain Premier Support Customer CSAT and NPS through outcome-driven activities; own Service Levels and KPIs per contract. — Provide trend analysis, current health status, and manager-defined KPIs on schedule or demand. — Keep customer information updated and shared as internal knowledge content. — Participate in support-related activities and handle non-premier support tasks as requested. — Continuously build practical experience with Constructor Tech products and related software solutions. — Success Metrics: incident resolution time, escalation rate, CSAT/NPS targets, SLA adherence, quality audit results. Qualifications & Experience: — Minimum five years of experience in IT project management (internal, customer implementation, and/or consultancy). — Proven track record of successful project delivery (on time, within budget, and to quality standards). — PMP certification preferred. Skills & Competencies: — Strong communication and interpersonal skills. — Ability to work under pressure and meet deadlines. — Good understanding of software development methodologies preferred. — Results-oriented with focus on measurable delivery outcomes. Education & Languages: — Bachelor's degree in Computer Science, Information Technology, or related field. — Fluent English; German is a bonus. Role Characteristics: — Delivery-focused and accountable for measurable project outcomes. — Balance of project execution and strategic customer/technical account management. — Hands-on, customer-facing, with clear targets and KPIs. — Not a purely administrative or coordination-only position. — Not a business development or sales role. — Not measured by activity volume but by delivered results.

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About You You are a German speaking Account Manager, excited to join a growing team focused on demonstrating ownership of our clients’ experience from onboarding through renewal and expansion. You will work closely with members of the Customer Success team, Sales team, and other internal Constructor teams to support and grow your book of business. You are an advocate for your customer and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, and visibility into use cases and customer health for the organization. You demonstrate a high degree of accountability and ownership. Responsibilities You are the strategic lead for the clients in your book of business. You will build strong relationships with your clients in order to understand their business goals, business needs, the priorities of these goals and needs, and how Constructor maps to these goals and needs. You will manage complex, enterprise renewal and upsell cycles from start to finish – effectively demonstrating the product and the business and economic benefits to each stakeholder (from business champion to the C-Suite level). You will uncover and manage risk within your book of business in a timely and effective manner. You will grow to be well versed on your clients’ business needs and the Constructor product in order to educate clients on potential new use cases, features and integrations that create added value and uncover potential upsell opportunities. You will regularly update internal systems and attend internal meetings in order to document and communicate customer status, needs, risk, renewal next steps, and upsell next steps. Basic Requirements Minimum of 3+ Years of proven experience working directly with large enterprise clients in a role within Account Management, Customer Success, and/or Sales within a SaaS company, preferably one that works directly with ecommerce clients. German Language skills are a MUST! Proven ability to influence, present to, and build deep relationships with our customers, especially at the VP+ level. Proven ability to uncover and properly manage risk within your book of business in a timely and effective manner. Proven ability to educate clients on new use cases, features and integrations that create added value and uncover potential upsell opportunities. Proven ability in managing complex, enterprise renewal and upsell cycles from start to finish – effectively demonstrating the product and the business and economic benefits to each stakeholder (from business champion to the C-Suite level). Proven track record of consistently meeting and exceeding individual retention and expansion goals. Attend and ensure the success of Quarterly Business Reviews with Customers to ensure understanding of client goals and how Constructor maps to those goals. Proven ability to juggle multiple Account Management projects and recurring responsibilities at a time, while maintaining sharp attention to detail. Proven ability to work cross functionally with various teams to meet the aforementioned needs and goals of your clients - this includes, but is not limited to, working with Sales, CSMs, SEs, SAs, Data Science teams, Product+Eng teams. This includes the ability to tailor language and asks for these teams while maintaining an eye on timeline, SLAs, and the overall client goals and needs. Solid knowledge and understanding of ecommerce business needs - typical goals, KPIs, terminology, and trends. Solid understanding of analytics and statistics, with an ideal focus on being able to analyze and present data sets pertaining to ecommerce, ab testing, and conversion. Proven ability to acquire and maintain a working knowledge of the complete capabilities of Constructor’s ever-evolving products and capabilities.

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