Поддержка клиентов вакансии

Задачи: — Обработка запросов и отзывов клиентов B2B через телефон и email с использованием Salesforce, включая техническую поддержку и помощь в реальном времени — Ответы на входящие звонки, тикеты и чаты по вопросам продуктов, услуг и общим вопросам клиентов — Поддержание актуальных знаний о продуктах и сотрудничество с менеджментом и другими командами для информирования об изменениях в политике компании — Эскалация сложных вопросов в команду Tier 2 — Обеспечение высокого уровня обслуживания клиентов B2B и профессиональной поддержки — Поддержание профессионализма и установление позитивных отношений с клиентами Требования: — Опыт работы не менее 1 года в технической поддержке B2B — Владение Google Docs и MS-office инструментами — Отличные коммуникативные и презентационные навыки, устные и письменные — Способность работать самостоятельно и в команде в быстрорастущей среде — История поддержания высокого уровня профессионализма с клиентами Преимущества: — Высшее образование — Опыт работы с Salesforce — Опыт работы с ServiceNow — Техническая грамотность в работе со смартфонами, планшетами и компьютерами Условия: — Медицинская, стоматологическая и офтальмологическая страховка (включая партнеров по дому) — Оплачиваемая работодателем страхование жизни и дополнительное страхование для сотрудников и их семей — Добровольное страхование по нетрудоспособности на короткий и длительный срок — Пенсионный план 401k (Roth/Traditional) — Щедрый план оплачиваемого отпуска, включая оплачиваемые дни по случаю смерти близких, присяжных и др. — Годовые бонусы выше рыночных Дополнительно: — Работа 100% удаленно с возможностью гибридного графика для кандидатов из Чикаго — Компания является равноправным работодателем и участником программы E-Verify США Контакт для вопросов по конфиденциальности: privacy@keepersecurity.com

Задачи: — помогать клиентам в рамках консьерж-сервиса в чатах: подбирать и оформлять авиабилеты, организовывать поездки и трансферы — подбирать и бронировать рестораны, мероприятия и варианты досуга по запросам клиентов — помогать клиентам с дополнительными услугами, включая медицинское сопровождение и другие индивидуальные запросы — решать нестандартные запросы клиентов с помощью международных сервисов и профессиональной экспертизы — находить нужную информацию в CRM-системах и открытых источниках, включая Google, Яндекс и ChatGPT Требования: — опыт работы в консьерж-сервисе не менее 1 года — знание формата и стандартов работы консьерж-сервиса для премиальных клиентов — умение выявлять потребности клиентов, подбирать и предлагать решения для их задач — умение быстро находить и проверять информацию в разных источниках — умение составлять презентационные материалы Условия: — средний доход: 82 000 ₽ (оклад + ежемесячная премия по результатам работы) — удаленный формат работы — график: в первый месяц 5/2 (пн-пт) с 10:00 до 19:00, далее 5/2 или 2/2 с гибким началом рабочего дня, дневные/ночные смены, плавающие выходные — ДМС: от онлайн-консультаций и расширенного медицинского обследования до стационарного лечения, включая стоматологию и поддержку семьи — оформление по ТК РФ

Location: New York, NY (HQ); San Francisco, CA; Remote (US); Denver, CO; Miami, FL Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.   WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX ASSOCIATE AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20 - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20 - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Evening working hours span 6:00 PM–2:30 AM EST, and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. For candidates located in NYC or SF, the pay range for this role is $65,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Киберколлект – это динамично растущая команда, объединяющая более 250 экспертов по всей России. Компания расположена в Казани, но предоставляет полностью удаленный формат работы для регионов. Приглашаются сотрудники с опытом и без опыта для освоения востребованной профессии и профессионального роста. Условия: — Офис в новом бизнес-центре для жителей Казани и Ульяновска — Удаленный формат работы для регионов — Трудоустройство согласно ТК РФ или ДГПХ, полностью «белая» заработная плата — Высокий доход: оклад 30 444 руб. на испытательном сроке, 37 012 руб. после, премия без потолка, совокупный доход от 100 184 руб. (гросс) — Комфортный график 2/2 с 08:00 до 20:00 по МСК — Уникальные инструменты для работы — Бесплатное обучение с системой наставничества и адаптации — Развитая корпоративная культура: тренинги, вебинары, корпоративы, оплачиваемый выходной в честь дня рождения Требования: — Опыт работы во взыскании от 3 месяцев, начиная с 1 дня просрочки — Грамотная устная и письменная речь — Уверенное пользование ПК — Умение работать с возражениями и отстаивать свою точку зрения — Наличие оборудованного рабочего места (рабочий стол, ПК, стабильный интернет, качественная гарнитура) Задачи: — Выполнение плановых показателей — Работа с ранней просрочкой (от 1 до 30 дней) — Телефонные переговоры с клиентами с помощью ручной отработки портфеля — Установление причин неоплаты — Мотивация на оплату

About PFM Prop Firm Match Global FZCO is a platform for discovering, comparing, and selecting top proprietary trading firms. The team is fully remote and values ownership, clear communication, and practical impact. About the department Customer Experience team supports traders with issues, questions about firms, promotions, loyalty rewards, and payouts via Intercom, Discord, and email, ensuring fast and quality responses. About the role Deliver timely, accurate, and empathetic support enabling traders to confidently use Prop Firm Match while maintaining trust with customers and partner firms. Performance objectives Objective 1 - Deliver exceptional customer experience: — Respond to customer inquiries across Intercom tickets, Discord, and email. — Review and resolve customer issues end to end. — Tailor tone and approach to each customer's situation without sacrificing accuracy. Objective 2 - Maintain operational excellence: — Prioritize incoming tickets and follow established workflows. — Document cases and keep customer records up to date. — Escalate issues to the right team when outside scope. Objective 3 - Ensure information accuracy: — Verify offers, promo codes, and loyalty program submissions before responding. — Stay current on firm rules, payout information, and policies. — Keep FAQs and internal documentation accurate and current. Objective 4 - Support continuous improvement: — Report bugs and flag recurring issues to Product and Development. — Suggest workflow improvements. — Contribute to knowledge base updates and AI training data. What we look for Must have: — Minimum 2 years of customer support or client-facing experience, ideally remote and high-volume. — Strong written communication, clear and empathetic to non-technical customers. — Hands-on experience with Intercom or similar helpdesk/ticketing platform. — High attention to detail verifying specifics before responding. — Strong time management to meet response and handling time targets without sacrificing quality. — Comfortable investigating and troubleshooting independently before escalating. — Professional, accountable, collaborative, works well across teams without heavy oversight. — Available to work CET-aligned hours in a fully remote, async-first environment. Nice to have: — Familiarity with proprietary trading firms or prop trading industry. — Experience using AI-assisted support tools (e.g., Intercom Fin AI). — Experience managing or responding to public reviews (e.g., Trustpilot). — Background in fintech, SaaS, or fast-paced digital consumer platforms. Compensation Up to $800 - $1,300 USD per month gross. Location & work setup Remote worldwide with strong overlap with CET hours. Full-time employment. Hiring stages — Application screening — Video intro + role fit questionnaire (async) — Discovery HR interview — Real-world task based on PFM support scenarios — Professional interview with Head of Customer Experience — Peer & values conversation — Informal conversation to align expectations — Formal written offer — Reference check before formal offer Additional notes Candidates not meeting every qualification but confident in excelling are encouraged to apply. Equal opportunity employer welcoming diverse backgrounds. Familiarity with prop trading industry and PFM mission is valued. Candidates with experience in related areas like trading operations, customer success, compliance, support, partnerships are invited to join Talent Pool for future roles.

Задачи: — Быть основным контактным лицом поддержки для медицинских учреждений, обрабатывать звонки и электронные письма с оперативностью и точностью. — Предотвращать отток клиентов и способствовать их удержанию, выявляя потенциальные проблемы до их эскалации и тесно сотрудничая с внутренними командами. — Обрабатывать не менее 30 звонков и 15 электронных писем ежедневно, обеспечивая реальные решения для клиентов, а не временные исправления. — Работать самостоятельно в быстро меняющейся среде без необходимости микроменеджмента. Требования: — Ориентация на клиента и ответственность за решение их проблем. — Сильные коммуникативные навыки, свободное владение английским языком (устным и письменным). — Проактивное решение проблем, умение думать критически и находить долгосрочные решения. — Высокая ответственность и способность стабильно достигать результатов. — Опыт работы в поддержке клиентов и взаимодействии с клиентами приветствуется, но не обязателен. — Требования к оборудованию: надежный ноутбук/десктоп (не Chromebook и не Linux OS), проводное интернет-соединение минимум 20 Мбит/с, проводная гарнитура, тихое рабочее место, стабильное питание и интернет. Условия: — Полностью удаленная работа из любой точки мира. — Работа в быстрорастущем стартапе, ценящем любознательность, независимость и развитие. — Процесс найма, ориентированный на навыки и реальные способности, а не только на опыт и дипломы.

Location: United States Description MEMX is searching for a Market Operations Analyst to join our US Team. The primary focus of this role is customer service, being the first point of contact for exchange members, ensuring timely responses and ticket logging for all interactions. Other responsibilities include the monitoring and troubleshooting of the exchange. The team identifies and mitigates operational risks and attends to members' requests. Clear and consistent communication across many different internal and external departments will be necessary. The shift time for this role will be 9 PM to 6 AM ET. You will start each week on Sunday at 9 pm ET and finish at 6 am ET on Friday. This position will also be working U.S. holidays. MEMX currently has a U.S. presence in these states: California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Kansas, Maine, Maryland, Michigan, Nevada, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, & Utah. *If you live outside of the above states, please list in your application and our team will evaluate. Requirements 3 to 5 years or more of trade desk or operations desk experience at a broker dealer or exchange Effective and clear communicator that is able to handle complex issues with customers and internal groups in high pressure situations Experience supporting FIX and SBE Protocols Strong data analytics capabilities with the ability to write basic queries in SQL, Groovy or Python Must be confident working with real-time monitoring to identify issues and help solve problems Knowledge of U.S. equity markets, market structure, and clearing Willingness to obtain necessary licenses as directed by Compliance Desire to learn new things and be flexible in a quickly changing environment Ability to perform multiple tasks simultaneously in a complex operational setting Self-starter who can work independently What You’ll Do Answering phone calls from clients Responding to emails and Jira tickets Verifying and monitoring trading and clearing systems Investigating issues using internal and external tools Liaising with other Market Operations team members and other internal/external groups to resolve issues Ad-hoc project work as required Benefits At MEMX you will have the ability to work with a talented team of professionals who bring diversity of thought and background. You will have the opportunity to shape the future of our company and the impact MEMX will have on our clients and the broader markets. We offer competitive employee benefits and perks and will continue to make this a priority to attract the best. Work From Home Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Unlimited Paid Time Off Generous Paid Family Leave Short Term & Long-Term Disability Training & Development Wellness Resources Pay Range: $95,000 to $120,000 *Pay ranges are a general guideline only and not a guarantee of compensation. Compensation may vary depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Equal Opportunity Statement MEMX is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Diversity Inclusion Statement At MEMX, we believe that diversity and inclusion are essential to driving innovation and success. We welcome and celebrate individuals from all backgrounds and perspectives, and we strive to create an inclusive culture where everyone can thrive.

Задачи: — Обработка входящих запросов и тикетов клиентов. — Ответы на вопросы клиентов и предоставление точной информации. — Помощь клиентам в решении вопросов, связанных с онбордингом и использованием продукта. — Эскалация сложных вопросов соответствующим внутренним командам. — Отслеживание и сопровождение открытых запросов до их решения. — Поддержание ясной коммуникации с клиентами на протяжении всего процесса. — Ведение точной информации о клиентах и истории коммуникаций в HubSpot. — Обновление статусов клиентов и тикетов. — Отслеживание открытых проблем и обеспечение их решения. — Сбор повторяющихся вопросов и проблем клиентов и передача их соответствующим командам. — Помощь в улучшении внутренних процессов на основе обратной связи клиентов. Требования: — Опыт работы от 1 года в Customer Support, Customer Success, Onboarding, Account Management, Operations или аналогичной роли. — Опыт работы с тикетами, запросами клиентов или очередями поддержки. — Опыт работы с SaaS, fintech, платежами, банковскими или другими B2B технологическими продуктами будет плюсом. — Хорошие письменные и устные коммуникативные навыки на английском и русском языках. — Хорошие организационные навыки и внимание к деталям. — Способность одновременно обрабатывать несколько запросов клиентов. — Опыт работы с CRM или системами тикетов будет плюсом. — Уверенность в работе в быстрорастущей стартап-среде. — Уровень английского B2+ (письменно и устно). Будет плюсом: — Опыт в fintech, платежах, банковском деле, FX или кросс-граничных платежах. — Понимание процессов KYB/KYC или онбординга. — Опыт работы с международными клиентами. — Опыт работы с HubSpot или аналогичными CRM/системами поддержки. Условия: — Работа в международной fintech компании, работающей в Африке, MENA и Азии. — Получение практического опыта в fintech, платежах, онбординге и операциях с клиентами. — Тесное взаимодействие с командами Product, Compliance и Operations. — Возможность роста в роли Customer Success, Account Management или Operations по мере масштабирования компании.

Требования: — Общение с клиентами на сайте и в мессенджерах — Грамотная речь, спокойствие, внимательность и ответственность — Консультирование клиентов по базовым вопросам — Внесение нужной информации в таблицу Условия: — Полностью удалённый формат работы — Работа занимает максимум 3-4 часа в день — Возможность совмещать с основной работой — Своевременные выплаты — Долгосрочный период сотрудничества

Задачи: — Публиковать новости в установленное время — Проверять текст перед размещением — Добавлять приложенные изображения и ссылки — Следить за правильным порядком публикаций — Проверять, как пост отображается после выхода — При необходимости исправлять опечатки — Отмечать опубликованные материалы в рабочей таблице — Следить, чтобы запланированные посты не были пропущены Требования: — Уверенное пользование мессенджерами и социальными сетями — Внимательное отношение к тексту — Способность соблюдать установленное время публикаций — Опыт ведения каналов будет плюсом, но не обязателен Условия: — Работа удалённая — Тексты и материалы предоставляются в готовом виде — Не требуется самостоятельный поиск инфоповодов или написание статей — Предоставляется порядок работы и требования к оформлению Основная ответственность: — Обеспечить своевременный выход новостей, правильное оформление и корректное отображение у подписчиков

Обязанности: — Отвечать по готовым шаблонам. — Помогать клиентам с простыми вопросами. — Передавать сложные обращения специалистам. Условия: — Полностью удаленная работа. — Свободный график. — Обучение с нуля. — Поддержка наставника. — Обязательно с РФ.

Location: Los Angeles, California Workplace: OnSite Who We Are X-LAB is the in-house performance bicycle line by XDS, which has quietly become the world’s largest and most vertically integrated bicycle manufacturer and the largest maker of carbon fiber frames, supplying many of the top brands in cycling and mobility. Today, XDS is quiet no more. XDS launched X-LAB in April 2026 as the global consumer brand to take the industry by storm. Three decades of experience building exceptional bicycles have culminated into a unique line of road, gravel, electric, city, hybrid, and soon mountain bikes that riders and shops can’t stop talking about. X-LAB is the new inflection point for the category. We launched in April 2026 with a full lineup across road, gravel, city, fitness, e-bike, and soon mountain categories, with validation from the highest and most demanding levels of the sport through the XDS Astana Team and a rapidly growing network of dealers. Our ambition is not simply to sell more bikes. It is to make great bikes more integrated, more accessible, and better supported through the independent shops and communities that grow cycling and bring in new riders. That is what makes this moment exciting. Joining X-LAB means shaping a company with unmatched production scale, real engineering R&D depth, and the confidence to earn trust… one rider, one dealer, one product, and one market at a time. Are you ready to ride ahead of the pack? Learn more at https://xds.co/https://xlabbikes.com See an insider’s look of our factory: Youtube Video https://www.youtube.com/watch?v=06SheO5XFsY _____________________________________________________ About the role X-LAB is seeking a customer-focused and technically minded Customer Service Agent to join our growing Support team. You’ll be a primary point of contact for riders and dealers, helping resolve questions about X-LAB bicycles, parts and accessories, warranties, orders,, and services. This role combines customer service with technical troubleshooting across email, phone, and live chat. You will work closely with our Warranty, Warehouse, Product, Engineering, and Support teams to resolve customer issues and communicate recurring product feedback. This position follows a Saturday-through-Wednesday hybrid schedule, with Thursdays and Fridays off. What You’ll Do - Provide professional customer and dealer support through Zendesk, phone, and website live chat. - Assist with product questions, bicycle setup, technical troubleshooting, warranty inquiries, orders, returns, replacement parts, and product registration. - Conduct inbound and outbound technical support calls with customers and dealers. - Diagnose mechanical, electronic, and product-related issues using approved troubleshooting procedures. - Collect relevant information, photos, videos, serial numbers, and troubleshooting results needed to evaluate support and warranty cases. - Escalate technical, warranty, safety, and product-quality concerns to the appropriate internal teams while maintaining ownership of customer communication. - Accurately document customer interactions, troubleshooting steps, decisions, and resolutions in Zendesk. - Identify recurring product issues and report customer feedback to Product, Engineering, Warranty, and After-Sales teams. - Contribute to Support Center articles, FAQs, troubleshooting guides, templates, and internal knowledge resources. - Meet established service-level expectations, including first-response and resolution targets. - Provide dependable weekend coverage during the assigned Saturday through Wednesday and occasional holiday schedule. You’re a Great Fit With: - 2+ years of experience in customer service, technical support, or a related customer-facing role. - Excellent written and verbal communication skills with strong troubleshooting and problem-solving abilities. - Experience using Zendesk or other customer support platforms. - Being able to work in a Saturday - Wednesday schedule (hybrid) - Strong experience handling customer conversations over email, live chat, and phone. You’re a Spectacular Fit With: - Previous experience working in the bicycle industry, bike retail, or technical bicycle support. - Passion for cycling with strong knowledge of bicycle components, assembly, maintenance, and troubleshooting. - Experience supporting e-bikes, electronic shifting systems, or bicycle warranty programs. Success Metrics - Achieving a 2-hour first-response rate of 90% or higher during business hours. - Achieving a 48-hour resolution rate of 90% or higher for standard customer inquiries and support cases. - Maintaining strong Customer Satisfaction scores through professional, accurate, and empathetic support. - Accurately documenting customer interactions, troubleshooting findings, and resolutions in Zendesk. - Escalating urgent technical, safety, warranty, and product-quality issues promptly. - Identifying recurring product trends and providing actionable feedback to internal teams. - Contributing to continuous improvements in support documentation, troubleshooting processes, and the X-LAB Support Center. _____________________________________________________   Our Compensation and Benefits - Competitive hourly pay - Generous time off policy - Hybrid-remote work with recurring visits to our office space in beautiful Santa Monica, California Equal Opportunity XDS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Location: New York, NY (HQ); San Francisco, CA; Remote (US) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.   WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX ASSOCIATE AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20 - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20 - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Working hours span 7:00 AM–11:00 PM ET, and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. For candidates located in NYC or SF, the pay range for this role is $65,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Задачи: — Отвечать и обрабатывать технические запросы поддержки, включая сброс паролей, помощь клиентам в навигации и использовании системы, а также проведение коротких Zoom-сессий для решения сложных вопросов поддержки. — Разрабатывать базу знаний технической поддержки программной платформы, включая написание справочных документов и создание обучающих видео. — Отвечать на входящие телефонные звонки клиентов, слушать и решать проблемы, отвечать на вопросы и собирать отзывы для улучшения пользовательского опыта Assignr. — Устранять технические проблемы в системе и решать возникающие задачи. Требования: — Способность работать автономно с минимальным контролем. — Внимание к деталям при выполнении задач. — Навыки клиентского сервиса и желание предоставлять качественную поддержку. — Свободное владение английским языком, эффективное устное и письменное общение с правильной орфографией и грамматикой. — Навыки решения проблем и критическое мышление. — Креативность и умение быстро справляться с новыми ситуациями. — Инициативность и самостоятельность в работе. Условия: — Полная занятость, около 35-40 часов в неделю. — Работа преимущественно в рабочие часы по тихоокеанскому времени (Пн-Пт 9:00-17:00), с возможным покрытием в субботу. — Требуется разрешение на работу в США. — Оплата 27 USD в час. — Медицинская, стоматологическая и офтальмологическая страховка. — Участие в пенсионном плане с софинансированием от компании. — Полностью удалённая работа. Образование и опыт: — Минимум среднее образование или GED. — Средний уровень компьютерной грамотности, включая использование веб-приложений и понимание веб-технологий с точки зрения пользователя. — Способность самостоятельно быстро осваивать новые технологии. Желательно: — Опыт технической поддержки в SaaS-компании. — Владение испанским языком (не обязательно, но будет плюсом).

Требования: - Английский не ниже Upper-Intermediate - Любовь к играм и трендам - Самостоятельность, обучаемость, ответственность Обязанности: - Поддержка игроков через различные каналы связи - Обучение работы с Unity и решение проблем - Мониторинг состояния серверов и восстановление работоспособности Условия: Формат работы: - Удаленная работа - Сменный график 2/2 или 3/3, 4/4 (50% ночных смен) - Обучение первый месяц по стандартному графику 5/2

Задачи: — Управление портфелем существующих клиентов на протяжении их обучения, обеспечение высокой вовлечённости и долгосрочного удержания — Проведение исходящих продаж и мероприятий по удержанию через телефон, WhatsApp, email и CRM для продления учебных пакетов — Построение крепких отношений с клиентами, понимание их целей и рекомендация подходящих учебных решений — Ведение переговоров, подготовка персонализированных предложений и заключение сделок по продлению, дополнительным продажам и реактивациям — Поддержание точных записей в CRM и сотрудничество с командами Customer Success, Teaching Operations и Finance

Задачи: — Отвечать на живые чаты и электронные письма клиентов своевременно, при этом около 90% работы приходится на живой чат с очередью. — Помогать клиентам решать вопросы и проблемы с их аккаунтом, оплатой, доменом и другими транзакционными запросами. — Самостоятельно достигать целей по качеству, продуктивности и удовлетворенности клиентов в работе с электронной почтой и живым чатом. — Быть в курсе новых функций и улучшений продукта. — Выявлять отдельные клиентские случаи и эскалировать важные проблемы. Требования: — Готовность работать 40 часов в неделю, включая выходные и праздники. — Опыт работы с клиентами не менее 1 года в аналогичной роли (розничная торговля, гостиничный бизнес, онлайн-поддержка). — Отличные навыки письменного общения и умение замечать ошибки в орфографии и грамматике. — Умение анализировать разговоры, выявлять причины и согласовывать конечные цели. — Способность приоритизировать конкурирующие запросы. — Знакомство с платформой Squarespace. — Надежный Wi-Fi и личное рабочее место без отвлекающих факторов. — Наличие домашнего офиса и проживание в одном из следующих штатов США: Делавэр, Флорида, Джорджия, Канзас, Мичиган, Миссури, Огайо, Орегон, Теннесси, Юта. Условия: — Обязательное виртуальное обучение с 28 сентября по 9 октября. — Медицинские планы с возможностью 100% покрытия премий, включая медицинское, стоматологическое и офтальмологическое страхование. — Дополнительное страхование жизни и от несчастных случаев. — Счет сбережений на здоровье с финансированием от Squarespace. — Льготы по вопросам фертильности и усыновления. — Подписка на приложение для медитации Headspace. — Глобальная программа поддержки сотрудников. — Пенсионные льготы с участием работодателя. — Гибкий оплачиваемый отпуск. — 12 недель оплачиваемого отпуска по уходу за ребенком и семьей. — Ежемесячный удаленный стажировочный бонус $100. — Возмещение расходов на образование. — Совпадение пожертвований сотрудников в общественные организации. — 7 глобальных групп ресурсов сотрудников (ERG). Оплата: $18.50 в час, ставка может варьироваться в зависимости от навыков, опыта и местоположения, возможна оплата сверхурочных.

Задачи: — коммуницировать с пользователями, без звонков; — создавать короткие текстовки для отправки пользователям; — взаимодействовать с куратором команды (обучение, сдача отчета и т.д.). Требования: — свободные часы работы (от 5 часов подряд в день минимум); — грамотная письменная речь. Условия: — работа из дома; — график, который удобен для тебя; — помощь менеджера на всех этапах обучения; — доход формируется на основе результатов и со временем растёт вместе с вашим опытом и эффективностью.