Поддержка клиентов вакансии

Location: Malaysia; Thailand; Philippines Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.   CE Social delivers exceptional customer support and community engagement for Kraken across social media. We answer questions, resolve concerns, and drive conversations in our communities, never shying away from engaging with clients and prospects alike. We're fast, resourceful, and proud to represent Kraken's voice publicly. We're Kraken's eyes and ears on social, and our goal is to run the best social support team in the financial space. As part of CE Social, you'll monitor and engage with clients on social media as a first point of contact for support, handling real-time conversations, account-related questions, and troubleshooting with Kraken's six-star standard of care. You'll be responsible for supporting all of Payward's brands on social, replying to inquiries across our Kraken, Kraken Pro, Krak, Payward, xStocks, Breakout Prop, and NinjaTrader handles. You'll also partner with internal teams to resolve complex issues and contribute to projects that improve the client experience. You're a voice for Kraken in public, helping build its reputation for great client care and community engagement. THE OPPORTUNITY - Monitor social channels and respond promptly to client inquiries - Work across multiple social platforms at once, prioritizing by urgency and volume - Moderate our social communities and enforce community guidelines - Proactively engage clients to grow Kraken's voice and presence on social - Partner with internal teams on complex cases and process improvements - Participate in team meetings, projects, and training sessions - Stay current on new crypto trends, products, and technologies, and on Kraken's own product suite WHAT YOU BRING - 3+ years of experience in social media management, community management, or customer support - Genuine crypto OG experience and knowledge, with a strong pulse on the APAC crypto scene and familiarity with Chinese crypto culture on social media. You're plugged into the space, know the key players, and stay on top of what's happening. - Hands-on, user-side experience across platforms like X, Reddit, Telegram, LinkedIn, Discord, Facebook, and Instagram, plus app store reviews and Trustpilot. Crypto-native experience strongly preferred. - Familiar with Sprinklr and social media management platforms, as well as tools like Zendesk, Jira/Confluence, and Slack. - Sharp attention to detail and the judgment to read intent and tone in client messages - Resilience and multitasking ability for high-volume, high-pressure queues - Comfortable knowing your work is public-facing as every reply is visible - Flexibility to work scheduled shifts (between 4 am to 12 pm UTC), including weekends - Fluent in English and Chinese Mandarin, with confidence writing in Simplified Chinese. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter https://twitter.com/krakenfx Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/ Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice

Задачи: — Связываться с В2В-клиентами известного сервиса по доставке товаров (тёплая и холодная база, автодозвон) — Отвечать на все вопросы клиентов — Работа с большими объемами информации Требования: — Опыт работы в колл-центрах — Грамотная речь — Уверенное владение русским языком — Готовность работать с большим объёмом информации — Наличие ПК — Проводной интернет

Требования: — Опыт работы с CRM-системами (желательно); — Владение Excel и Google Docs; — Знание польского и русского языков; — Инициативность; — Внимательность к деталям. Обязанности: — Администрирование CRM-системы; — Управление и поддержание базы клиентов; — Координация работы менеджеров (отслеживание статистики по их деятельности, звонкам и комментариям); — Координация потока уведомлений между менеджерами; — Анализ информации о клиентах компании в Excel и Google Docs; — Подготовка отчетов по работе менеджеров и взаимодействию с клиентами. Условия: — График работы: 10:00–19:00; — Внутреннее обучение; — Работа в молодой команде; — Комфортный офис в Лимассоле; — Зарплата: 2000 евро + бонусы; — Визовая поддержка не предоставляется.

Задачи: — Принимать и обрабатывать бронирования — Консультировать гостей по номерам, тарифам и услугам — Работать в гостиничной системе — Взаимодействовать с Reception и отделом продаж Требования: — Опыт работы с Clock PMS — обязателен — Свободное владение узбекским, русским и английским языками — Возраст: 20–35 лет — Рассматриваем мужчин и женщин — Вежливость, грамотная речь и стрессоустойчивость Условия: — График: 6/1, 09:00–18:00 — Официальное трудоустройство — Бесплатное 2-разовое питание

Location: Budapest, Hungary About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you detail-oriented and enjoy working with data? Do you like solving problems and collaborating across teams? If so, we’d love to hear from you! Role background Our Merchant Services and Compliance Operations teams ensure Wolt meets regulatory requirements across all markets. As part of this, we’re strengthening our KYC/KYB processes to support scalable and compliant operations. As a Merchant Compliance Administrator, you’ll review merchant information and make sure everything is accurate, complete, and compliant. This role is Greek-speaking, based in Budapest, Hungary, and works closely with our in-market teams. We offer flexibility - the position is available full time, part-time (20 or 30 hours per week) and is also suitable for students, with a minimum commitment of 20 working hours per week. What you’ll be doing Review and validate merchant-submitted KYC/KYB documents (e.g. ID, business details) Check for accuracy and completeness based on internal guidelines Flag missing or incorrect information for follow-up Call merchants directly in Greek to clarify details, resolve discrepancies, or request missing documentation Use internal tools to manage and track tasks Support quality checks and maintain high data accuracy Collaborate with Operations, Compliance, and Product teams Our humble expectations 1+ year of experience in operations, admin, compliance, data validation, or similar Strong attention to detail and ability to work with structured data Comfortable handling sensitive information Able to follow processes and work accurately at scale Experience with tools such as Google Workspace or similar Good organizational and time management skills Clear communication and collaboration skills Fluent in English and Greek (additional languages are a plus) You have the right to work in Hungary Nice to have: basic understanding of legal or business documents What we offer 🌍 Independent work in a dynamic, international team 💳 SZÉP-card* 🏥 Private health insurance* 🏋️ All You Can Move card (self-financed)* 💙 Employee Assistance Programme - therapy and wellbeing* % Discount on your Wolt orders* 👶 Extended parental leave for fathers: 16 weeks total* 💻 Modern work equipment 🫶 Volunteer day 🍿 Snacks & drinks in the office 🎓 Please note: Student contracts work a bit differently, benefits marked with * are available only to non-student employees If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Location: Budapest, Hungary About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you detail-oriented and enjoy working with data? Do you like solving problems and collaborating across teams? If so, we’d love to hear from you! Role background Our Merchant Services and Compliance Operations teams ensure Wolt meets regulatory requirements across all markets. As part of this, we’re strengthening our KYC/KYB processes to support scalable and compliant operations. As a Merchant Compliance Administrator, you’ll review merchant information and make sure everything is accurate, complete, and compliant. This role is German-speaking, based in Budapest, Hungary, and works closely with our in-market teams. We offer flexibility - the position is available full time, part-time (20 or 30 hours per week) and is also suitable for students, with a minimum commitment of 20 working hours per week. What you’ll be doing Review and validate merchant-submitted KYC/KYB documents (e.g. ID, business details) Check for accuracy and completeness based on internal guidelines Flag missing or incorrect information for follow-up Call merchants directly in German to clarify details, resolve discrepancies, or request missing documentation Use internal tools to manage and track tasks Support quality checks and maintain high data accuracy Collaborate with Operations, Compliance, and Product teams Our humble expectations 1+ year of experience in operations, admin, compliance, data validation, or similar Strong attention to detail and ability to work with structured data Comfortable handling sensitive information Able to follow processes and work accurately at scale Experience with tools such as Google Workspace or similar Good organizational and time management skills Clear communication and collaboration skills Fluent in English and German (additional languages are a plus) You have the right to work in Hungary Nice to have: basic understanding of legal or business documents What we offer 🌍 Independent work in a dynamic, international team 💳 SZÉP-card* 🏥 Private health insurance* 🏋️ All You Can Move card (self-financed)* 💙 Employee Assistance Programme - therapy and wellbeing* % Discount on your Wolt orders* 👶 Extended parental leave for fathers: 16 weeks total* 💻 Modern work equipment 🫶 Volunteer day 🍿 Snacks & drinks in the office 🎓 Please note: Student contracts work a bit differently, benefits marked with * are available only to non-student employees If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Задачи: — Принимать входящие запросы (только входящие, без исходящих прозвонов) Требования: — Владение компьютером — Наличие ПК и гарнитуры с микрофоном Условия: — Полная занятость — Полностью удаленный формат работы — Режим работы 5/2 с 9:00 до 17:00 (с перерывом на обед) — Ежемесячное вознаграждение от 1000$

Обязанности: — Работа с клиентами удаленно, поддержка чатов, консультирование, решение конфликтов. — Эффективная передача информации смежным отделам и помощь в принятии решений. Требования к кандидату: — Работа в поддержке чатов в своей CRM системе. — Консультирование и поддержка клиентов. — Решение возникающих вопросов и конфликтных ситуаций. — Владеешь русским языком на уровне носителя. — Умеешь писать и находить подход к любому человеку. — Легко выходишь из конфликтных ситуаций и качественно поддерживаешь диалог. — Эффективно доносишь информацию и владеешь грамотной речью. — Способен работать в режиме многозадачности и сохранять холодный ум в любых обстоятельствах. Условия работы: — Полностью удаленная работа. — Прозрачная система оплаты труда: фиксированный оклад 50 000 р + бонусы KPI. — Возможность пересмотра окладной части 2 раза в год. — Выплата зарплаты каждые 3 дня. — График 2/2, 1/1, 3/3, 2/4. — Работа с 10:00 до 17:00 по мск, 1 час обеденного перерыва. — Оплачиваемый отпуск каждые полгода. — Perfomance Review и возможность пересмотра зарплаты каждые полгода работы. — Полностью оплачиваемое 1 дневное обучение.

hirix — это рекрутинговый партнёр по поиску IT-талантов. Мы помогаем компаниям собирать сильные команды, а специалистам находить проекты, где их экспертиза действительно нужна. Подбираем в IT, Digital, AI и ведём каждого кандидата от первого контакта до оффера. В связи с запуском проекта нашего заказчика, открыта позиция Customer Support Specialist в международную аутсорсинговую компанию, которая оказывает услуги различным партнерам на рынке. Обязанности: — Клиентский сервис: консультирование клиентов по заказам, сопровождение заказов на всех этапах, работа с возвратами и обменами, консультирование по доставке и оплате, решение нестандартных клиентских запросов. — Операционная работа: работа в CRM системе, фиксация всей истории коммуникации, взаимодействие со складом, логистикой и другими подразделениями, контроль сроков обработки обращений, соблюдение SLA. — Коммуникация: грамотная письменная речь, способность объяснять сложные вопросы простым языком, умение сохранять профессиональный тон в конфликтных ситуациях, навык персонализированной коммуникации. Требования: — Английский язык от B2. — Опыт работы от 2 лет в клиентском сервисе. — Опыт работы в e-commerce проектах. — Опыт письменной коммуникации с клиентами. — Опыт работы с CRM системами. — Опыт работы с международными клиентами будет преимуществом. — Грамотная письменная коммуникация. — Уверенный пользователь CRM-систем. — Готовность работать по стандартам бренда и внутренним регламентам. Будет преимуществом: — Опыт работы с международной доставкой. — Опыт работы в premium или luxury сегменте. — Опыт работы в fashion e-commerce. Условия: — Полностью удаленный формат. — Сменный график 2/2, с 10:00 до 20:00 по мск. — Участие в международном e-commerce проекте на этапе активного роста. — Возможность влиять на формирование и развитие. — Долгосрочное сотрудничество и участие в масштабировании бизнеса.

Обязанности: • Обслуживание клиентов на кассе, прием и обработка платежей • Консультирование клиентов по услугам и тарифам бассейна • Поддержание чистоты и порядка на рабочем месте • Работа с документацией и отчетностью • Участие в организации мероприятий и акций в бассейне Требования: • Опыт работы на аналогичной позиции приветствуется • Грамотная речь и высокий уровень обслуживания клиентов • Знание 1С фитнес • Знание кассы Условия: • График работы: сменный, включая выходные и праздничные дни: 1/2 с 07.00-23.00 • Конкурентоспособная заработная плата, с возможностью повышения • Бесплатное посещение для сотрудников и скидки для родственников • Профессиональное развитие и обучение за счет компании • Дружный коллектив и комфортная рабочая атмосфера • Социальные гарантии в соответствии с трудовым законодательством РФ

Location: Remote (Philippines); Remote (APAC) Workplace: Remote ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. ABOUT THE ROLE: As an Onboarding Expert, you’ll be a key contributor to an excellent onboarding journey for new and reactivated workers on our app. You’ll guide them, cheer them on, solve blockers, and help them take their first step to making a difference. WHAT YOU’LL BE DOING - Make ~60 targeted outbound calls per day to Clipboard app users. - Host ~5 pre-booked 15-minute onboarding consultations daily. - Send follow-up emails and texts to answer questions and support worker onboarding. - Respond to inbound messages and support tickets. - Keep clear documentation of all interactions. - Identify pain points and opportunities for improvement in the worker experience. - Be the go-to guide and trusted partner helping professionals feel confident, supported, and ready to work their first shift. WHAT MAKES YOU A GREAT FIT - You enjoy talking to people, helping them succeed, solving challenges, and getting them excited about Clipboard. - You’re comfortable making calls in a phone-heavy, fast-paced environment and love building rapport quickly. - You speak and write English clearly and professionally. - You’re organized, follow through on tasks, and don’t let things slip. - You’re curious, resourceful, and always looking for the root cause of a problem. - You’re quick with tools and not afraid to learn new systems. - You’re observant, recognize pain points and opportunities, and aren't afraid to step in and lead the charge on improvements. - Able to work weekdays in US Eastern Time. Experience in inside sales, client onboarding, customer support, or healthcare recruiting is a plus - but not required. If you’re a quick learner with great communication skills, we want to hear from you. WHAT THIS ROLE IS NOT - Not cold calling - you’ll only speak with professionals who have accounts on the app. - Not technical support - you’ll guide workers but escalate deeper tech issues. - Not repetitive - every conversation is unique, and you’ll need to think on your feet. WHY JOIN CLIPBOARD - 100% Remote - Mission-driven work that improves lives - Supportive, collaborative international team - Career growth in a fast-moving tech company SYSTEM REQUIREMENTS To succeed in this role, you must have: - A reliable laptop/desktop (no Chromebooks or Linux OS). - Minimum 20 Mbps wired internet connection. - Wired headset for clear communication. - A quiet, distraction-free workspace. - Stable power and internet connectivity. READY TO EMPOWER HEALTHCARE PROFESSIONALS FROM DAY ONE? Start your journey with Clipboard - fill out the form below, and let’s make an impact together. Want to know more? Please feel free to check out our Remote Work Guidelines https://docs.google.com/document/d/1pXZ4uonkoH5__h1I3s25HJWaGFI-15yszP-i4I75bUM/edit?usp=sharing. Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.

Location: Melbourne, Victoria, Australia Workplace: hybrid We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. Driving Capital.com ’s regulated expansion in Australia, you will support our Chinese-speaking clients, you'll be a trusted first point of contact, guiding clients through onboarding, KYC, and our trading platform while resolving their questions across different channels. You'll play a central role in building the trust and long-term satisfaction that keeps clients trading with us, all while working closely with teams across the business to deliver a seamless client experience. This is a great opportunity to combine strong communication skills with a growing interest in financial markets, in a fast-paced, international environment. Responsibilities: • Deliver responsive, high-quality support to clients at every account level, resolving inquiries and issues promptly across live chat, email, and phone. • Guide clients through the KYC verification process, ensuring a smooth and fully compliant onboarding journey. • Walk clients through the trading platform, showcasing its key features and tools to help them trade with confidence. • Build lasting client trust and satisfaction through professional, well-informed support and platform training. • Stay closely attuned to the competitive landscape and financial markets to provide clients with accurate, up-to-date guidance. • Gather and analyze client feedback to identify opportunities that enhance the overall client experience. • Collaborate closely with other departments, maintaining open communication to resolve client issues efficiently. Requirements: • Fluency in English and Chinese (C1+), with the ability to communicate clearly and professionally in both language. • Strong interpersonal skills, with a natural ability to build rapport with clients and colleagues alike. • A solutions-oriented mindset, with the ability to listen closely to both client and team needs and respond effectively. • Excellent verbal and written communication skills. • Flexibility to work rotating shifts on a weekly schedule. What will you get in return: • Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated. • Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid • Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry. • Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team. • Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks! • Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits! • Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community. Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.

Обязанности: ▫️ обработка входящих сообщений; ▫️ консультация клиентов по продуктам компании; ▫️ сопровождение клиентов на всех этапах взаимодействия; ▫️ фиксация результатов работы. Требования: ▫️ грамотный русский язык; ▫️ наличие ноутбука или ПК; ▫️ стабильный интернет; ▫️ коммуникабельность и дисциплина; ▫️ опыт в продажах или поддержке будет плюсом. Условия: ▫️ оклад 70 000 р+бонусы; ▫️ график 5/2 с 20:00 до 6:00 по МСК; ▫️ удаленная работа из любой точки мира; ▫️ бесплатное обучение; ▫️ гибкий график;

Location: Madrid, Spain; Barcelona, Spain Workplace: Hybrid HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐️ YOUR MISSION ⭐️   👩‍💻HELPING OUR MEMBERS As a Care Expert, your primary mission is to transform member requests into delightful experiences. You'll be their trusted guide, providing: ✨ Meaningful solutions that make a real difference ⚡️ Swift, timely responses when they need you most 🎯 Crystal-clear, accurate information 🤝 Transparent and helpful guidance every step of the way   You'll dive into the fascinating world of healthcare, mastering both: - The intricacies of the Spanish healthcare system - The unique needs of our B2B partners who've chosen Alan as their corporate health insurance provider Your role sits at the heart of what makes Alan special – turning complex healthcare questions into simple, human experiences.   👷IMPROVING ALAN 🎯 Your time at Alan: A perfect balance - 80% dedicated to providing exceptional member support - 20% driving innovative Care projects tailored to your unique expertise 🚀 Project leadership opportunities As a Care Expert, you'll have the chance to: ✨ Drive Process Excellence - Identify and implement key improvements - Transform data insights into actionable solutions - Lead end-to-end implementation 👥 Team impact - Guide and inspire fellow Alaners - Build high-performing project teams - Shape the future of Care at Alan 🌟 Example of projects you might lead: - Design member empowerment initiatives that boost autonomy - Collaborate on cross-community product innovations - Help us grow by attracting top Care talent   Your projects will be shaped by your passions and expertise, making each role truly unique!   ⭐ JOIN THE CARE TEAM! ⭐️ You will be a good fit for the role if you: - Have 2+ years of experience in a customer-support role - Master Spanish and English at a full working proficiency level (written and spoken) - Have a passion for caring for members, and solving their problems - Love written communication - Navigate technology with confidence and embrace digital tools and AI - Have a very empathetic mindset - Are motivated and entrepreneurial - Thrive in collaborative environments where you can both learn and share knowledge - Bonus points if you know how the Spanish healthcare system works — we will teach you if you don’t. 😉   🌍 HOW WE WORK - Location: You must be legally eligible to work from Spain. - Hybrid work: We offer remote work flexibility but we value in-person collaboration a lot.   🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!   🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.   YOU WANT TO KNOW MORE ABOUT ALAN? 🙌 Perks & Benefits https://alan.com/en/careers/a/salary-equity: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. 🤘A strong culture https://alan.com/en/about/a/leadership-principles: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work

Задачи: — Общаться и отвечать на вопросы клиентов — Записывать размеры, изделия, металлы, дизайны и т.д. — Вести несложную таблицу клиентов и заказов — Общение через мессенджеры, сайт и почту Требования: — Адекватное поведение — Грамотная русская речь — Спокойствие Условия: — Работа подходит для мамочек в декретах и людей, ищущих вторую работу — Требуются люди с инициативой и новыми идеями — Возможность карьерного роста в компании — Можно без опыта, всему научат (опыт в продажах будет плюсом)

Обязанности: — создавать и заполнять карточки новых клиентов на основании поступившей информации — обновлять контактные данные, статусы и другие сведения в существующих записях — проверять клиентскую базу на пропуски, дубли и очевидные ошибки — переносить полученную от коллег информацию в CRM и рабочие таблицы — распределять записи по установленным категориям и статусам — следить за актуальностью данных и корректировать их при получении новых сведений — подготавливать простые выборки по клиентам по запросу сотрудников отдела Требования: — уверенное пользование компьютером, браузером и офисными программами — внимательность при работе с именами, контактами, датами и другими данными — базовые навыки работы с электронными таблицами — способность спокойно работать с повторяющимися задачами и большим количеством записей — аккуратность при заполнении информации и соблюдение установленного порядка — готовность разобраться в CRM (простой внутренней таблице компании) и внутренних правилах ведения клиентских карточек — организованность и привычка поддерживать порядок в рабочих материалах Условия: — заработная плата на данной позиции от 80000 рублей, с возможностью роста — на старте покажем структуру клиентской базы, разберём основные типы записей и первые задачи выполним с сопровождением сотрудника команды — полностью удалённый формат работы — оформление по трудовому договору или ГПХ в зависимости от выбранного формата сотрудничества — рабочие инструкции и единые правила ведения клиентских данных — возможность постепенно брать больший объём задач и развиваться в направлении работы с CRM и клиентскими данными — график согласовывается заранее; возможен формат от 4 часов работы в день — основное взаимодействие с коллегами проходит в рабочей системе и корпоративных мессенджерах

Задачи: — обзванивать водителей; — приглашать их на оклейку автомобилей; — записывать водителей на определённую дату и время; — подтверждать запись и контролировать явку; — заполнять отчёты и таблицы; — помогать в подготовке документов для разрешений; — помогать основному диспетчеру в ежедневной работе. При небольшой загрузке по оклейке сотрудник сможет обучиться продажам и работать с клиентами, за продажи предусмотрен дополнительный бонус. Требования: — знание русского и узбекского языков; — уверенное пользование компьютером и Google Таблицами; — умение общаться с людьми; — ответственность и организованность; — готовность много разговаривать по телефону. Опыт работы не обязателен — всему обучат. Условия: — 6/1 Пн - Пт 9:30 - 17:30 / Сб 9:30 - 15:30; — обед за счет компании; — стабильная работа; — своевременная заработная плата; — обучение в процессе работы; — возможность освоить продажи и получать дополнительный доход; — возможность карьерного роста.