Поддержка клиентов вакансии

Location: Tbilisi, Georgia About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you an experienced customer experience professional with leadership skills and a strong passion for being strategic and using insights to deliver exceptional service? Does leading support within one of Europe’s fastest-growing tech companies sound like your next adventure? If the answers to the questions are "yes" then keep reading! Wolt is a Finnish technology company and we're best known for our delivery platform. On our mobile apps or website, customers can order their favorite meals from our restaurant partners. We launched in Georgia in April 2018 and have since then started conquering the food delivery scene in Tbilisi, Batumi, Rustavi and Kutaisi and other cities in Georgia. As our team is growing, we're looking for a Support Manager to join our Shared Service Center team in Georgia! In our Support team there is no typical day. To be successful in this role you will need to be independent, customer-oriented, and have excellent interpersonal and relationship-building skills to provide best support to our Customers, Restaurants and Courier Partners. We are looking for someone who takes ownership beyond the obvious and who can take that extra step to support the team. As our Support Manager you will lead our Shared Service Center  team and inspire the high-quality standard of service that we provide to our customers and partners. With their excellent management skills, our Support Managers ensure that our Support Leads are running the operations between customers, restaurant partners and courier partners smoothly. What you’ll be doing Work together with the Head of Support and take full ownership of the experience and satisfaction of the customers and partners Contribute to strategic initiatives and their execution in order to constantly improve the service proposition Guide and coach the team in order to improve the associate’s performance, personal development and happiness Implement new work procedures and features and encourage feedback around these Analyze and optimize customer and partner touchpoints and look for patterns in incoming requests and workforce management to then put them into actions and improvements. Together with the Content, Training and Quality team, develop the quality and content processes within the Support operations in line with the training operations Collaborate closely with other teams to meet the needs of the customers and improve overall level of service. Lead by example and show what customer-obsessed means: At Wolt, the Support Team knows that customer interactions serve a larger purpose than simply fixing problems. The Support Manager will lead by example and raise the bar for the way support is provided at Wolt. Our humble expectations You can formulate yourself very well, both verbally as well as in written form in English and Georgian. You are customer obsessed and have experience in Customer Support or Customer Service. You have 3-5 years of experience in leading a team, preferably leading a leadership team or other more senior team You enjoy working together and leading a growing team, and making sure your colleagues always understand the purpose of what they do and what defines a great performance. Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously, and effortlessly determine which to prioritise. You are able to translate data into actions and make the rest of the core team understand how Customer Support is progressing, so you need to have good Excel skills. You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment. You have strong presentational skills and proficiency in Office tools Any trainings or experience in people or project management are an advantage A degree in Business Administration is a strong plus! Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

About the company Join FxPro: a leading international fintech company with offices in Limassol, London, Nassau, and Dubai. The company has over 600 employees from 40 nationalities. Role overview: As a Card Operations Specialist, you will support day-to-day operations of card issuing and processing, ensuring smooth transaction handling, timely issue resolution, and operational and reporting support. You will work closely with processors, card schemes, and internal stakeholders to keep card operations efficient and contribute to process improvement. Responsibilities: — Support day-to-day card operations, ensuring smooth processing of card-related activities — Monitor card transactions and operational queues, identify and resolve issues timely — Assist with card issuance, activation, replacement, blocking, and maintenance — Investigate transaction issues and coordinate resolution with internal teams and external partners — Work closely with processors, card schemes, and third-party providers to resolve incidents — Support fraud investigations and operational requests related to card transactions — Maintain accurate operational records and documentation — Assist in preparing operational reports and performance metrics — Participate in testing new card features and operational processes — Contribute to continuous improvement of card operations procedures — Provide operational support and knowledge to Customer Support teams — Monitor and analyze product and operational KPIs, use data to identify improvement opportunities and support product decisions — Prepare regular management reports, executive presentations, and business cases for senior leadership and key stakeholders Requirements: — Bachelor's degree in Finance, Business Administration, Engineering, or related field — 1–2 years experience in banking, fintech, payments, or card operations — Basic understanding of payment cards and card transaction processing — Familiarity with Visa, Mastercard, or other payment networks — Strong attention to detail and analytical thinking — Good problem-solving skills — Ability to prioritize tasks and work in a fast-paced environment — Good written and verbal communication skills in English — Team player with proactive attitude Nice to have: — Experience with card management systems or payment processing platforms — Understanding of authorization, clearing, settlement, and chargeback processes — Experience with card fraud monitoring — Experience supporting payment operations in bank or fintech — Knowledge of mobile wallets (Apple Pay, Google Pay) — Basic understanding of card scheme rules and operational procedures — Certification related to card payments or banking operations — Experience using AI-powered tools (e.g. ChatGPT, Copilot) to improve productivity, research, documentation, business analysis, and daily work — Strong analytical mindset with ability to translate data into actionable insights and management recommendations — Excellent presentation and communication skills, experience preparing high-quality reports and executive presentations Our benefits: — Competitive compensation package — Medical insurance — Provident fund — In-house gym with personal trainer — Free daily lunch catering, snacks, and beverages — Company discount card for various products and services — 21 days annual leave and 10 days sick leave annually — Shuttle bus service from Limassol

Location: Kuala Lumpur, Malaysia Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Opportunity This is a frontline client service role that works closely with the Relationship Manager (RM) team to provide professional and consistent support to key clients. The role is responsible for handling client inquiries effectively, ensuring timely issue resolution, and delivering a seamless and consistent service experience. Please note that you may be employed in a jurisdiction where OKX operates a global service hub, and does not carry on business operating as a virtual asset trading platform in your jurisdiction. What You’ll Be Doing Deliver Exceptional Client Support: Provide timely, attentive support to key clients while building and maintaining strong client relationships through day-to-day service interactions. Coordinate Client Services: Work closely with the Relationship Manager (RM) team to deliver seamless client care by responding to inquiries, coordinating service requests, maintaining accurate records, and ensuring timely follow-up. Ensure Service Excellence: Deliver responsive support through instant messaging and other communication channels, understand client needs, resolve issues efficiently, and handle complaints or service escalations with professionalism. Manage Client Operations: Support the RM team with clients' day-to-day operational matters, including information processing, research, and feedback consolidation. Ensure all outstanding tasks are properly documented and handed over at the end of each shift. Identify and Escalate Issues: Recognize sensitive, high-risk, or urgent situations and escalate them promptly in accordance with established internal procedures. Maintain Compliance & Data Security: Adhere to all applicable compliance, regulatory, and data privacy requirements, ensuring sensitive information is handled securely and in line with company policies. What We Look For In You Education & Language: Bachelor's degree or above, preferably in Business, Finance, Communications, or a related field. Fluent Mandarin is required, as this role supports native Mandarin-speaking clients and works closely with Mandarin-speaking business stakeholders. Relevant Experience: At least 3 years of experience in client service, client relations, or customer support. Experience in financial services or supporting high-value clients/key accounts is highly preferred. Client-Centric Mindset: Strong service orientation with the ability to remain composed when supporting demanding clients. Excellent verbal and written communication skills, strong sense of ownership, and exceptional attention to detail. Problem Solving & Judgment: Able to manage multiple priorities effectively, exercise sound judgment in sensitive situations, and demonstrate strong awareness of information security and confidentiality. Flexibility: Willing to work on a rotating shift schedule, including morning, afternoon, and evening shifts, and able to adapt to flexible rostering requirements. Perks & Benefits Competitive remuneration package (Basic Salary + Shift Allowance + KPI Allowance + Yearly Bonus) Meal allowance Transportation allowance (T&C apply) Monthly team building Fitness & wellness benefits per annum Convenient workplace (5 minutes walk from MRT TRX) Insurance coverage for employees & dependants Excellent prospects for growth and promotion Employee engagement, recognition and appreciation program Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations #LI-Onsite #LI-JC3 Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Budapest, Budapest, Hungary Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat and professional, courteous customer service are among your duties. Additionally, following up on help requests usually requires email communication as part of your tasks. What You’ll Be Doing Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice. Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc. Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language. Establishing and nurturing strong relationships with company partners and external stakeholders. Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures. What We Look For In You A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field. Proficiency in both spoken and written Dutch, along with a high level of English language proficiency. Ability to work independently in a fast-paced environment and deliver multilingual support. Willing to work on shift rotation. Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure. Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions. Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently. Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers. Nice to Haves Familiarity with cryptocurrency and/or finance-technology industry. Working knowledge of CRM tools, such as Zendesk. Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite. Perks & Benefits Competitive remuneration package Yearly performance bonus Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed. Employee engagement, recognition and appreciation program. Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations. Hybrid work environment available as part of our flexible working approach #LI-HYBRID Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Almaty, Kazakhstan About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you a service-minded professional looking for your next challenge? Does being a part of one of Europe’s fastest-growing companies interest you? If so, then we'd love to chat! As Merchant Onboarding Associate, you’ll be tasked with providing exceptional partner experience and outstanding service during the onboarding of our restaurant partners, which strongly contributes to long-term operational success. Your tasks will include managing the partnership during the onboarding process, and ensuring that all necessary data inputs are available in a timely manner. You will also act as a key communicator between our operations team and restaurant partners in order to ensure a seamless onboarding process by driving the resolution of any obstacles encountered. What you’ll be doing Day-to-day in this role you’ll: Oversee the end-to-end onboarding process for new venues, ensuring timely and accurate platform setup Review and validate partner information, cross-checking with signed contracts Create and review partner menus for accuracy and proper structure; coordinate translations if needed Coordinate photography and ensure 100% image coverage for each partner during onboarding Set up and distribute Wolt gear, ensuring partners are trained on proper usage Conduct online and offline training sessions on the Wolt Merchant app and gear Build strong relationships with partners during their first 30 days post-launch, ensuring engagement and activity Support technical integrations (API or SFTP) where required Our humble expectations 1–2 years of experience in a similar role Strong communication and interpersonal skills, with the ability to adapt Logical problem-solving skills, with a proactive and solution-oriented approach Strong multitasking, time management, and task prioritization skills Detail-oriented, structured, and able to manage multiple responsibilities effectively Stress-resilient and able to remain calm and effective under pressure Quick learner and tech-savvy Highly adaptable and comfortable working in a fast-paced environment Fluent in Russian, with good Kazakh and intermediate English Based in Almaty Why you’ll love it 🚀Global and growing fast: Be part of a fast-moving scaleup 🤩Ride of a lifetime: Accelerate your career and build your sales skills 💪Instant impact: Take ownership and make a difference 💙Big hearts and small egos: Surround yourself with smart, friendly people What we offer Independent work in a dynamic, international team Hybrid work mode: four days in the office, one day remote. Career growth opportunities both vertically & horizontally Medical Insurance and strengthened sick leave Employee Assistance Program - therapy and wellbeing % Discount on your Wolt orders Wolt-wide training programs Team budgets Fruits and drinks at the office Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an ambitious team redefining grocery shopping, then we’d love to hear from you. We will be accepting applications until August 1st. Don’t miss the chance to apply by the deadline! Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page! Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Задачи: — Расследовать технические и функциональные инциденты, поступающие от клиентов и внутренних продуктовых команд; — Плотно взаимодействовать с разработчиками и внешними провайдерами для оперативного решения задач; — Создавать, поддерживать и актуализировать внутреннюю техническую документацию. Требования: — Опыт работы в сфере технической поддержки брокеров или FinTech-компаний от 4 лет; — Отличные знания торговых платформ MT4 / MT5 (на уровне Manager / Admin), сопутствующих плагинов и шлюзов; — Четкое понимание принципов работы мостов ликвидности (oneZero, PrimeXM, Centroid); — Уверенное владение SQL (анализ данных, написание и оптимизация сложных запросов); — Свободный уровень владения английским языком; — Активное и эффективное использование инструментов искусственного интеллекта в ежедневной работе для повышения производительности. Будет плюсом: — Практический опыт работы с API; — Знание протокола FIX; — Навыки написания скриптов автоматизации. Условия: — Конкурентный уровень заработной платы и прозрачный карьерный рост; — Полный релокационный пакет: оплата авиабилетов, оформление рабочих виз, трансфер и подъемный релокационный бонус; — Медицинское страхование сотрудника и частичная компенсация занятий спортом; — Современный комфортный офис: свежие фрукты каждый день, пицца по средам, снэки по пятницам; — Бесплатные курсы греческого языка внутри компании; — Социальные бонусы: выплаты на дни рождения и в честь рождения детей.

Location: Must be based in or relocate to Singapore. Company: Airwallex is a unified payments and financial platform for global businesses, empowering over 200,000 companies worldwide with integrated financial solutions. What you will do: — Own the multi-year vision and roadmap for global support, including service tiers, coverage, and follow-the-sun operations. — Architect and manage a 24/7 operating model with regional hubs, escalation paths, and robust governance. — Define global SLAs (FRT, resolution time) and manage the end-to-end analytics engine for CSAT and NPS. — Lead digital transformation by optimizing the support tech stack and driving AI-driven deflection initiatives. — Act as the primary bridge between Support and Product/Engineering to improve supportability and lead crisis management. — Build a high-performing global team and oversee the vendor/BPO strategy, performance, and commercials. Requirements: — 10+ years in Customer Support/CX, with 5+ years leading multi-region global teams at scale. — Proven track record of improving key outcomes (CSAT, resolution time, cost-to-serve) in high-growth environments. — Expertise in capacity planning, workforce management, and building scalable operational processes. — Strong analytical skills with proficiency in Excel, BI tools (Looker, Tableau), and ideally SQL. — Hands-on experience applying AI and automation (LLMs, automated triage, chatbots) in support workflows. — Must be based in or relocate to Singapore. Nice to have: — Experience in B2B SaaS, fintech, or complex regulated payment environments. — Proficiency with global support platforms like Zendesk and knowledge systems like Confluence. — Success in BPO vendor relationship management, including commercial optimization and compliance. Culture & Benefits: — Environment for successful builders with founder-like energy and a focus on true ownership. — Collaborative culture that values humility and a "get stuff done" mentality. — Opportunity to solve complex, high-visibility problems within a high-growth, well-funded global company. — Commitment to diversity, equity, and equal opportunity employment.

Location: Budapest, Hungary About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. ⭐ Join Wolt as a Hungarian-speaking Support Associate! ⭐ Are you a great communicator? Do you enjoy working in a fast-paced, dynamic environment? Excited to be a part of a supportive team? If your answer is “yes,” then this role might be perfect for you! 🤩 We’re looking for onsite student part-time (30 hrs/week) Support Associates who can communicate fluently in Hungarian and English, both in writing and speaking. You’ll join our Support team for the Hungarian region in Budapest (Office location: 2nd district) and as part of our Country Support, you’ll be supporting Wolt countries and making a real impact every day. 💙 What you’ll be doing Assisting customers, courier partners, and venues across multiple countries via live chat and phone Helping ensure smooth and efficient delivery operations Working closely with the support team and other Wolt teams to continuously improve our service 🌟 What we’re looking for You don’t need previous customer service experience -  we’ll train you! If you do have experience, that’s a bonus, but what really matters is your attitude and eagerness to learn. You’re a great fit if you: Communicate clearly, warmly, and with a customer-first mindset Learn quickly, multitask with ease, and enjoy a fast-paced environment Availability and the right to work in Hungary You can work minimum 30 hours per week as a student across different shift types (morning, night, weekend) as required since we operate 24/7 You have professional working proficiency in Hungarian and English 🎁 What you’ll get by joining us The base hourly rate for students is 2,150 HUF. Shift allowance Wolt credits cashback benefit 💳 Access to Wolt-wide training programs 📚 Fruits, snacks and drinks at the office 🍩🥤 A friendly, growth-oriented environment where your work truly matters 📈 🚀 Ready to apply? We’d love to meet you! Join us and be part of a team that’s shaping the future of support at Wolt! 💙 Please note: We’d love to hear your authentic voice. Using Google or ChatGPT in your responses is not permitted. 😊 Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Location: Budapest, Budapest, Hungary Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About this job: Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat and professional, courteous customer service are among your duties. Additionally, following up on help requests usually requires email communication as part of your tasks. What You’ll Be Doing: Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice. Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc. Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language. Establishing and nurturing strong relationships with company partners and external stakeholders. Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures. W hat We Look For In You: A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field. At least 1-2 years of experience in language-related roles, including translation, interpretation, or localization. Proficiency in both spoken and written language relevant to the job, along with a high level of English language proficiency. Ability to work independently in a fast-paced environment and deliver multilingual support. Availability to work a Monday–Friday, 9:00–18:00 schedule . Please note: business needs may evolve, and future adjustments to working hours may be required. Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure. Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions. Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently. Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers. Nice to Haves: Familiarity with cryptocurrency and/or finance-technology industry. Working knowledge of CRM tools, such as Zendesk. Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite. Why Join Us? Competitive remuneration package Yearly Performance Bonus Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed. Employee engagement, recognition and appreciation program. Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations. Hybrid work environment available as part of our flexible working approach #LI-HYBRID Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Требования: — Минимум 12 месяцев опыта прямого обслуживания клиентов, предпочтительно в контакт-центрах в B2C и/или B2B среде — Хорошие коммуникативные навыки, устные и письменные — Отличное владение немецким языком на уровне носителя, устное и письменное общение — Свободное владение английским языком — Проактивность и командный дух — Организованность и способность быстро обучаться новым процессам, концепциям и навыкам, понимание изменчивости операционной деятельности — Внимание к деталям и стремление выполнять работу точно, эффективно и на высоком уровне — Умение справляться с эмоциями клиентов и проявлять эмпатию к их ситуации — Готовность работать в гибком графике (включая вечера, выходные и праздники) — Работа в офисе в Лиссабоне — Наличие действующего разрешения на работу Задачи: — Ответы на запросы клиентов по телефону, электронной почте или чату — Выявление проблем клиентов, их устранение и документирование действий — Категоризация случаев и возможных ошибок для передачи инженерной команде клиента — Предоставление общей и технической поддержки пользователям платных продуктов клиента — Эскалация сложных проблем согласно установленным процедурам Условия: — Работа в офисе в Лиссабоне — Возможность стать частью быстрорастущей глобальной организации с безупречной репутацией — Профессиональное развитие и четкая карьерная лестница — Обучение и возможности развития — Конкурентная зарплата и компенсация расходов на релокацию (для международных кандидатов)

Location: Remote, Australia, APAC From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the role Customer support is on the very front-lines of assisting our dbt Cloud customers and we are looking for a Manager of our Customer Solutions Engineering team who will be the first line of defense for our Enterprise customers. The person will play a pivotal role in impacting dbt Cloud's usage and increase retention by helping users quickly adopt dbt Cloud within their organizations. What You'll Do Lead and develop a team of Customer Solutions Engineers across the APJ regions, ensuring high-quality technical support for enterprise customers. Strategize and implement support processes to enhance support operations, facilitating smooth and efficient issue resolution. Foster a culture of continuous learning and professional growth within your team, ensuring they are equipped to support the evolving landscape of dbt Cloud and the modern data stack. Collaborate with cross-functional teams to enhance customer satisfaction, drive product adoption, and ensure a seamless customer experience. Monitor and analyze team performance, providing regular feedback and coaching to improve efficiency and effectiveness. Advocate for customers within the organization, ensuring their needs and feedback influence product development and innovation. Lead by example, offering hands-on support and guidance to both customers and team members, driving towards excellence in every interaction. Skills We're Looking For Extensive experience in technical support or engineering, preferably with enterprise-level customers in a SaaS environment. A proven track record of building and leading high-performing technical support or engineering teams. Exceptional problem-solving skills, with a capacity to handle complex technical issues and provide effective solutions. Excellent communication and interpersonal skills, capable of navigating diverse cultural and regional nuances within a global team. Adeptness at project and program management, with a keen ability to organize, prioritize, and manage cross-functional projects. Experience with analytics engineering tools and processes. Familiarity with SQL, including the ability to read, interpret, and write queries. A proven background in collaborating with engineering and product teams to build scalable solutions for bug triage and investigation, quantitative product feedback, and communicating “the voice of the customer”. #LI-REMOTE #LI-SA1 Perks and Benefits 100% employer-paid medical insurance * Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion , but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Location: Budapest, Budapest, Hungary Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. What You’ll Be Doing Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice. Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc. Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language. Establishing and nurturing strong relationships with company partners and external stakeholders. Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures. What We Look For In You A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field. At least 1 years of experience in language-related roles, including translation, interpretation, or localization. Proficiency in both spoken and written language relevant to the job, along with a high level of English & Spanish language proficiency. Ability to work independently in a fast-paced environment and deliver multilingual support. Willingness to work according to a given schedule Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure. Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions. Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently. Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers. Nice to Haves Familiarity with cryptocurrency and/or finance-technology industry. Working knowledge of CRM tools, such as Zendesk. Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! #LI-HYBRID #LI-GB1 Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Budapest, Budapest, Hungary Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. What You’ll Be Doing Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice. Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc. Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language. Establishing and nurturing strong relationships with company partners and external stakeholders. Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures. What We Look For In You A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field. At least 1 years of experience in language-related roles, including translation, interpretation, or localization. Proficiency in both spoken and written language relevant to the job, along with a high level of English & French language proficiency. Ability to work independently in a fast-paced environment and deliver multilingual support. Willingness to work according to a given schedule Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure. Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions. Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently. Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers. Nice to Haves Familiarity with cryptocurrency and/or finance-technology industry. Working knowledge of CRM tools, such as Zendesk. Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! #LI-HYBRID #LI-GB1 Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Worldwide Workplace: hybrid Guest Service Supervisor Reports to : Guest Service Manager   Responsibilities : ·       Front Desk Operations: Supervise the Front Desk team and Bell staff. Ensure smooth operations during peak hours, coordinate room assignments, monitor room availability, and assist with guest check-in and check-out processes. ·       Guest Services Operations: Provide exceptional customer service to guests, ensuring their needs and requests are handled promptly and professionally. Strive to create a welcoming and positive atmosphere for guests throughout their stay. ·       Front Desk Supervision: Support and guide the Front Desk team, providing training, feedback, and performance evaluations to enhance their skills and optimize their performance. Foster a positive and collaborative work environment. ·       Guest Relations: Foster positive relationships with guests and maintain open lines of communication with guests to ensure their satisfaction and build positive relationships. ·       Training and Development: Participate in training sessions to enhance skills and knowledge of front office operations, guest services and ship policies. Stay updated on industry trends and best practices. ·       Administrative Tasks: Assist in managing administrative functions, such as maintaining guest records, reports, and departmental expenses. Ensure accuracy in reporting, adherence to policies and procedures, and timely completion of tasks. ·       Safety and Security: Adhere to ship safety protocols and emergency procedures within the front office department. Monitor security measures and promptly report any incidents or concerns. ·       Communication and Collaboration: Foster effective communication and collaboration with other vessel departments, including housekeeping, food and beverage, and deck & engine, to ensure seamless guest experiences and resolve operational issues.   Profile : ·       Previous experience in a leadership Front Office role, preferably in a luxury ship and luxury hotel setting; ·       Proficiency in English and Arabic is essential, with excellent verbal and written communication skills for guest interaction. Any additional languages is a plus; ·       Experience in other cruise vessels of similar size (15000 GT/3400 pax) is a plus; ·       Proven leadership and supervisory skills, with the ability to motivate and develop a team; ·       Strong organizational and multitasking abilities with exceptional attention to detail; ·       Problem-solving skills and the ability to handle guest complaints and concerns with professionalism and empathy; ·       Familiarity with front office operations, shipboard property management systems, and front office software’s, including Otalio and MXP is a plus; ·       Ability to work in a dynamic and fast-paced, 24/7 operational environment, including weekends and holidays; ·       Understanding of shipboard safety and security protocols and the ability to ensure compliance.   Length of contract : 4 months on / 2 months off   Embarkation as soon as possible

Задачи: — Помогать клиентам на стыке традиционных платежей и Blockchain. Требования: — Опыт в Fintech / Payments / Crypto от 2-х лет. — Четкое понимание работы платежных шлюзов и некастодиальных кошельков. — Уверенный английский язык уровня B2+. — Готовность к сменному графику работы (наличие ночных смен). Условия: — 100% удаленный формат работы из любой точки мира. — Реальное влияние на продукт и улучшение пользовательского опыта. — Быстрый карьерный рост в сильной международной команде.

Location: Bacoor, Cavite Workplace: OnSite Duties and Responsibilities - Customer Onboarding - Conducts customer due diligence and KYC (know-your-customer) - Checks the legitimacy of the proof of identity and escalates immediately if suspected counterfeit or suspicious. - Validates the completeness and accuracy of customer information on the customer information sheet/account opening form. - Conducts signature verification. - Photocopies the proof of identity and files it together with the account opening form. - Creates the customer profile and opens the account in the Core Banking System (CBS) - Secures appropriate approval for the creation completed. - Releases passbook / chequebook / Time Deposit Certificate, as applicable, depending on the product availed by the customer. - Scans the Account Opening Document Set. - End-Of-Day (EOD) generation of report of all accounts opened and submits EOD report to the Service Delivery Head. - Customer Information Update – validation of customer documents presented to support the update if customer-initiated request or performs update of customer profile as part of the periodic review. - Conducts Enhanced Due Diligence as necessary. - Maintains Customer’s Account in the system based on customer’s request or bank-initiated activities. - Preparation of Customer Notifications and monitor its delivery status. - Fire-Proof Cabinet / Vault Custodianship - Safekeeps accountable forms and records the utilization of accountable forms. - Safekeeping of Account Opening Documents, together with the proof of deposit, in a secured and organized manner during the branch banking hours. - Act as dual custodian to safekeep or release the cheques received in a fire-proof cabinet/vault for deposit to the Depository Bank by the Teller. - Customer Interaction such as but not limited to: - Attends to customer queries at the branch. - Responds to Customer Inquiry via email. - Resolves customer complaint. - Call-out (TD Maturity, Bounced Cheques, etc.) - Release and Monitoring of Bounced Cheques Pick up and/or Replacement - Debit Cards Handling - Release of Debit Cards to Customers and Tagging in the System - Blocking of Card – Lost / Stolen - Destruction of aged card - All files shall be safekept in the designated filing cabinet and shall be within the retention period. - Ensure completion of tasks assigned within the agreed turnaround-time. - Other processes that may arise related to Account Services. - Timely reports concerns identified and possible issues that might have impact to branch operations. - Acts as reliever when somebody goes on leave based on the relief arrangement within the team. - Organizes team files (soft and hard copy) and adheres to the record retention policy. - Identifies processes/systems for improvement but ensuring controls are in place. - Initiates projects for the betterment of the team and the company as a whole. - Participates on UAT/UVT for new or enhancement of systems that will have impact to the team. - Participates in Business Continuity Plan (BCP) Activities. - Prompt identification and escalation of issues noted and propose resolution to the immediate supervisor. - Performs tasks that maybe assigned from time to time other than the basic responsibilities listed above. - Assists in combatting money laundering by ensuring processes required are in place. - Complies with regulatory requirements like BSP, AMLC, PDIC, BIR and other governing bodies. - Strict adherence to company’s policies and code of conduct. EDUCATION & COMPETENCIES - University degree on Banking & Finance, or any related Business Course - With at least 3 years of relevant experience in a banking industry - Strong knowledge and experience in teller services or branch operations - Sufficient knowledge of BSP regulations - Good communication skills - Problem-solving skills in a well-structured manner - Ability to work with different culture, race, or ethnic group. - Can work independently with minimal supervision. - Acceptable risk management skills and ability to mitigate identified risks. - Good interpersonal skills - Keen attention to details - Organize, innovative and results oriented. - Ability to multi-task in a fast-paced environment - Positive attitude knows how to find ways to address different circumstances. - With official Signature Verification, KYC / CDD Training / Seminars attended.

Location: Worldwide Workplace: hybrid VIP SERVICES CONCIERGE Department / Section:Hotel / Guest Services Reports to:VIP Services Manager   The VIP Services Concierge will provide personalized and exclusive services to VIP guests, ensuring their needs are met and their expectations are exceeded throughout their cruise experience. You will serve as a dedicated point of contact for VIP guests, assisting them with various requests, coordinating their activities, and creating memorable experiences onboard. This role requires exceptional customer service skills, attention to detail, and a passion for delivering a luxurious and tailored service. VIP Guest Management: Act as the primary point of contact for VIP guests, ensuring their needs and expectations are anticipated and exceeded. Coordinate personalized services, including dining reservations, special events, shore excursions, and onboard activities and services; VIP Team Management: Manage and provide guidance to a team of VIP service personnel, including concierge and butler staff, and other dedicated team members. Oversee their daily tasks, performance, and training, in order to maintain a high level of service excellence; VIP Lounge Management: Manage the operation of VIP lounge areas and ensure the quality of service and the atmosphere are at the level expected; Guest Relations: Build and maintain positive relationships with VIP guests, ensuring their satisfaction throughout their cruise. Address any concerns or special requests promptly and effectively, offering appropriate solutions and personalized attention; Pre-Cruise Communication: Establish communication with VIP guests prior to their arrival, gathering information on their preferences, dietary requirements, special celebrations, and any other specific requests. Ensure that necessary arrangements are made in advance to exceed their expectations; Communication and Collaboration: Foster effective communication and collaboration with other vessel departments, such as front office, housekeeping, food and beverage, spa, among other, to ensure seamless coordination and delivery of VIP services. Liaise with department heads to ensure that VIP guests receive priority access, exclusive experiences, and exceptional service; VIP Amenities & Services: Arrange for personalized amenities and specialized services for VIP guests, such as welcome gifts, personalized stationery, preferred seating, and customized in-room amenities. Ensure that these amenities are delivered promptly and in line with guest preferences; Exclusive Events: Plan and execute exclusive events and activities for VIP guests, such as private cocktail receptions, gourmet dinners, and exclusive shore excursions. Coordinate with relevant departments to ensure smooth execution and a memorable experience for VIP guests; Arabic Cultural Expertise: Utilize your knowledge of Arabic culture, customs, and traditions to provide culturally sensitive and authentic experiences for Arabic VIP guests. Ensure that their unique needs and preferences are understood and met; Complaint Handling: Handle any guest complaints or issues promptly and effectively, ensuring that appropriate solutions are provided to maintain guest satisfaction. Escalate any complex issues to the appropriate management level for resolution; Feedback and Reporting: Collect guest feedback and monitor guest satisfaction levels. Prepare reports and provide insights on VIP guest preferences, trends, and areas for improvement to enhance the VIP service experience; Confidentiality and Discretion: Exercise a high level of confidentiality and discretion when handling VIP guest information, requests, and personal details. Ensure the privacy and security of VIP guests throughout their cruise; Training and Development: Participate in regular training sessions to enhance skills and knowledge. Stay updated on industry trends and best practices and share relevant information with the team; Safety and Security: Adhere to ship safety protocols and emergency procedures within the front office department. Monitor security measures and promptly report any incidents or concerns. Requirements A minimum of 5-years’ experience as Guest Services or Concierge role, preferably in a luxury ship and luxury hotel setting; Proficiency in Arabic and English is essential, with excellent verbal and written communication skills for guest interaction. Any additional languages is a plus; Vast knowledge of Arabic culture, customs, and etiquette; Strong organizational and multitasking capabilities with exceptional attention to detail and the ability to anticipate guest needs and preferences; Excellent interpersonal and communication skills to build rapport with VIP guests and provide personalized attention; Problem-solving and conflict resolution skills, with the ability to handle guest complaints and concerns with professionalism and empathy; Passionate for delivering exceptional service and creating memorable experiences for VIP guests; Professional demeanor and the ability to remain composed and customer-focused in high-pressure situations; Ability to work in a dynamic and fast-paced, 24/7 operational environment, including weekends and holidays; Familiarity with shipboard property management systems, reservation systems, and Microsoft Office applications is recommended; Understanding of shipboard safety and security protocols and the ability to ensure compliance. Documentation Requirements Valid Passport; Valid Seamans Book; STCW Certification; Documentation related to the position Contract: 4months on / 2 off Start date – For Pooling purposes

Location: Sta. Rosa, Laguna Workplace: OnSite Duties and Responsibilities - Customer Onboarding - Conducts customer due diligence and KYC (know-your-customer) - Checks the legitimacy of the proof of identity and escalates immediately if suspected counterfeit or suspicious. - Validates the completeness and accuracy of customer information on the customer information sheet/account opening form. - Conducts signature verification. - Photocopies the proof of identity and files it together with the account opening form. - Creates the customer profile and opens the account in the Core Banking System (CBS) - Secures appropriate approval for the creation completed. - Releases passbook / chequebook / Time Deposit Certificate, as applicable, depending on the product availed by the customer. - Scans the Account Opening Document Set. - End-Of-Day (EOD) generation of report of all accounts opened and submits EOD report to the Service Delivery Head. - Customer Information Update – validation of customer documents presented to support the update if customer-initiated request or performs update of customer profile as part of the periodic review. - Conducts Enhanced Due Diligence as necessary. - Maintains Customer’s Account in the system based on customer’s request or bank-initiated activities. - Preparation of Customer Notifications and monitor its delivery status. - Fire-Proof Cabinet / Vault Custodianship - Safekeeps accountable forms and records the utilization of accountable forms. - Safekeeping of Account Opening Documents, together with the proof of deposit, in a secured and organized manner during the branch banking hours. - Act as dual custodian to safekeep or release the cheques received in a fire-proof cabinet/vault for deposit to the Depository Bank by the Teller. - Customer Interaction such as but not limited to: - Attends to customer queries at the branch. - Responds to Customer Inquiry via email. - Resolves customer complaint. - Call-out (TD Maturity, Bounced Cheques, etc.) - Release and Monitoring of Bounced Cheques Pick up and/or Replacement - Debit Cards Handling - Release of Debit Cards to Customers and Tagging in the System - Blocking of Card – Lost / Stolen - Destruction of aged card - All files shall be safekept in the designated filing cabinet and shall be within the retention period. - Ensure completion of tasks assigned within the agreed turnaround-time. - Other processes that may arise related to Account Services. - Timely reports concerns identified and possible issues that might have impact to branch operations. - Acts as reliever when somebody goes on leave based on the relief arrangement within the team. - Organizes team files (soft and hard copy) and adheres to the record retention policy. - Identifies processes/systems for improvement but ensuring controls are in place. - Initiates projects for the betterment of the team and the company as a whole. - Participates on UAT/UVT for new or enhancement of systems that will have impact to the team. - Participates in Business Continuity Plan (BCP) Activities. - Prompt identification and escalation of issues noted and propose resolution to the immediate supervisor. - Performs tasks that maybe assigned from time to time other than the basic responsibilities listed above. - Assists in combatting money laundering by ensuring processes required are in place. - Complies with regulatory requirements like BSP, AMLC, PDIC, BIR and other governing bodies. - Strict adherence to company’s policies and code of conduct. EDUCATION & COMPETENCIES - University degree on Banking & Finance, or any related Business Course - With at least 3 years of relevant experience in a banking industry - Strong knowledge and experience in teller services or branch operations - Sufficient knowledge of BSP regulations - Good communication skills - Problem-solving skills in a well-structured manner - Ability to work with different culture, race, or ethnic group. - Can work independently with minimal supervision. - Acceptable risk management skills and ability to mitigate identified risks. - Good interpersonal skills - Keen attention to details - Organize, innovative and results oriented. - Ability to multi-task in a fast-paced environment - Positive attitude knows how to find ways to address different circumstances. - With official Signature Verification, KYC / CDD Training / Seminars attended.