AIRWALLEX

About the team The KYC team focuses on driving operational excellence by automating and optimizing processes for Airwallex’s internal ops teams. They build tools and systems to streamline user onboarding and registration approval, predict and mitigate user risk (including blocking malicious users), and leverage AI and automation to enhance the efficiency of internal operations. What you’ll do As an Engineering Lead / Manager in the KYC team, you will play a key role in developing and optimizing critical systems and tools to improve user onboarding, automate manual operations, and enhance risk detection. You will work closely with product, operations, and engineering peers to deliver impactful technical solutions at scale. You will mentor and guide others as the team grows. This role is based in Singapore. Responsibilities: 1. Design, build, and maintain scalable automation tools and systems that improve internal operational efficiency and customer onboarding experience. 2. Develop and implement AI and data-driven solutions to predict user risks and prevent fraudulent/malicious activities. 3. Collaborate with stakeholders (product managers, operations, compliance, and other engineering teams) to define requirements and deliver impactful solutions. 4. Participate in architectural discussions and code reviews, contributing to high-quality engineering standards. 5. Continuously improve system reliability, performance, and scalability. 6. Serve as a technical role model for junior team members and support their technical growth when needed. Who you are Minimum qualifications: 1. Bachelor’s degree in Computer Science or related fields. 2. At least 5+ years of software engineering experience. 3. Strong ability to quickly understand complex business processes and propose effective technical solutions. 4. Excellent organizational and communication skills, with proven ability to collaborate across different teams and stakeholders. 5. Solid software engineering skills, with experience in backend or frontend development using Kotlin/Java/React/TypeScript. 6. Hands-on experience in building scalable, robust automation or workflow systems. 7. Self-driven and proactive in identifying problems and driving improvements. Preferred qualifications: 1. At least 1+ year of experience leading or mentoring engineers, ideally as a team lead or project lead. 2. Experience applying AI or machine learning techniques to solve real-world problems, especially in automation or risk detection scenarios. 3. Familiarity with commonly used automation and workflow tools in cloud environments (e.g., AWS, GCP, Kubernetes, CI/CD pipelines). 4. Experience mentoring or guiding junior engineers in a technical capacity. 5. Previous experience working in fintech, payments, or a fast-paced startup environment. 6. Familiarity with compliance, risk control, or onboarding related business domains is a plus.

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Location: Must be based in or relocate to Singapore. Company: Airwallex is a unified payments and financial platform for global businesses, empowering over 200,000 companies worldwide with integrated financial solutions. What you will do: — Own the multi-year vision and roadmap for global support, including service tiers, coverage, and follow-the-sun operations. — Architect and manage a 24/7 operating model with regional hubs, escalation paths, and robust governance. — Define global SLAs (FRT, resolution time) and manage the end-to-end analytics engine for CSAT and NPS. — Lead digital transformation by optimizing the support tech stack and driving AI-driven deflection initiatives. — Act as the primary bridge between Support and Product/Engineering to improve supportability and lead crisis management. — Build a high-performing global team and oversee the vendor/BPO strategy, performance, and commercials. Requirements: — 10+ years in Customer Support/CX, with 5+ years leading multi-region global teams at scale. — Proven track record of improving key outcomes (CSAT, resolution time, cost-to-serve) in high-growth environments. — Expertise in capacity planning, workforce management, and building scalable operational processes. — Strong analytical skills with proficiency in Excel, BI tools (Looker, Tableau), and ideally SQL. — Hands-on experience applying AI and automation (LLMs, automated triage, chatbots) in support workflows. — Must be based in or relocate to Singapore. Nice to have: — Experience in B2B SaaS, fintech, or complex regulated payment environments. — Proficiency with global support platforms like Zendesk and knowledge systems like Confluence. — Success in BPO vendor relationship management, including commercial optimization and compliance. Culture & Benefits: — Environment for successful builders with founder-like energy and a focus on true ownership. — Collaborative culture that values humility and a "get stuff done" mentality. — Opportunity to solve complex, high-visibility problems within a high-growth, well-funded global company. — Commitment to diversity, equity, and equal opportunity employment.

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Задачи: — Взять на себя ответственность за дизайн, реализацию и доставку ключевых функций в нативных iOS и Android приложениях. — Сотрудничать с инженерами для определения архитектуры, обмена лучшими практиками и поддержания высоких стандартов качества. — Влиять на долгосрочное техническое направление и стратегию масштабирования мобильных приложений. — Вносить вклад в процессы команды, продуктовые решения и общую инженерную стратегию. — Быть техническим лидером, обеспечивая чистый, тестируемый код и постоянное улучшение. Требования: — Опыт 6+ лет в нативной мобильной разработке (iOS или Android). — Подтвержденный опыт выпуска приложений в App Store или Google Play. — Сильный акцент на написание тестируемого кода с высоким покрытием тестами. — Опыт поддержки CI/CD пайплайнов, таких как GitHub Actions или Bitrise. — Степень бакалавра в области компьютерных наук, инженерии или смежной области. — Готовность работать в офисе в Мельбурне, Австралия. Желательно: — Владение современными инструментами: AndroidX, Jetpack, Hilt, Coroutines, SwiftUI, Combine, Async/Await. Условия: — Работа над сложными задачами в быстро меняющейся глобальной финтех-среде. — Возможность влиять на будущее глобального банковского и платежного сектора. — Сотрудничество с разнообразной и инновационной командой из более чем 2200 человек в 26 офисах. — Акцент на ускоренное обучение, настоящую ответственность и энергетику основателя.

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Relocate to Singapore. About Airwallex: Airwallex is a unified payments and financial platform for global businesses, empowering over 200,000 businesses worldwide with integrated solutions for business accounts, payments, spend management, treasury, and embedded finance at a global scale. Founded in Melbourne, with over 2,200 employees across 26 offices globally, valued at US$8 billion and backed by leading investors. Attributes We Value: We seek successful builders with founder-like energy, strong role-related expertise, sharp thinking, motivation by mission and operating principles, good judgment, curiosity, and ability to make decisions balancing speed and rigor. Candidates are humble, collaborative, able to turn ideas into real products, and use AI to work smarter. About the team: Join the Global Treasury Payment Network (GTPN) product team, responsible for Airwallex's core money-movement platform enabling global fund movement through accounts, wallets, FX, and direct debit rails. The team focuses on reliable, scalable products, rapid iteration, and career growth. What you’ll do: - Own full lifecycle of global money movement infrastructure: strategy, roadmap, partner assessment, solution design, delivery. - Leverage AI/ML insights to optimize payment routing, reduce transaction costs, detect fraud, and improve operational efficiency. - Communicate product strategy and prioritization based on user research, market insights, and competitive analysis. - Manage and mentor a high-performing team of Product Managers. - Collaborate with financial partners, engineering, operations, and commercial teams to build scalable, reliable, compliant infrastructure supporting high-volume transactions. - Serve as subject matter expert for money movement within Airwallex. - Rapidly iterate on product launches, feature enhancements, and customer feedback to improve speed, cost-efficiency, and customer experience. Who you are: Minimum Requirements: - Experience in Product Management or Engineering, especially in platform/infrastructure or technology domain, product design, planning, development. - 3+ years formal people management experience leading cross-functional teams. - Proven ability to balance user needs and commercial strategy to drive product growth. - Track record of taking products from ideation to delivery at global scale. - Strong analytical skills, data-driven decision-making. - Ability to manage tradeoffs between long-term vision and short-term growth. - Success in fast-paced, cross-functional teams delivering rapid execution. - Flexibility to work across global time zones. - Exceptional English communication skills. - Bachelor’s degree in Computer Science, Engineering, or related field. Preferred Qualifications: - Experience in hyper-growth startups, financial infrastructure, or technology domains. - Direct experience building payments or money movement platforms, or working with card schemes at global scale. - Robust understanding of money movement systems, ledgers, payments orchestration. - Familiarity with risk management, compliance, and regulatory requirements in fintech or payments.

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