Card Operations Specialist

About the company Join FxPro: a leading international fintech company with offices in Limassol, London, Nassau, and Dubai. The company has over 600 employees from 40 nationalities. Role overview: As a Card Operations Specialist, you will support day-to-day operations of card issuing and processing, ensuring smooth transaction handling, timely issue resolution, and operational and reporting support. You will work closely with processors, card schemes, and internal stakeholders to keep card operations efficient and contribute to process improvement. Responsibilities: — Support day-to-day card operations, ensuring smooth processing of card-related activities — Monitor card transactions and operational queues, identify and resolve issues timely — Assist with card issuance, activation, replacement, blocking, and maintenance — Investigate transaction issues and coordinate resolution with internal teams and external partners — Work closely with processors, card schemes, and third-party providers to resolve incidents — Support fraud investigations and operational requests related to card transactions — Maintain accurate operational records and documentation — Assist in preparing operational reports and performance metrics — Participate in testing new card features and operational processes — Contribute to continuous improvement of card operations procedures — Provide operational support and knowledge to Customer Support teams — Monitor and analyze product and operational KPIs, use data to identify improvement opportunities and support product decisions — Prepare regular management reports, executive presentations, and business cases for senior leadership and key stakeholders Requirements: — Bachelor's degree in Finance, Business Administration, Engineering, or related field — 1–2 years experience in banking, fintech, payments, or card operations — Basic understanding of payment cards and card transaction processing — Familiarity with Visa, Mastercard, or other payment networks — Strong attention to detail and analytical thinking — Good problem-solving skills — Ability to prioritize tasks and work in a fast-paced environment — Good written and verbal communication skills in English — Team player with proactive attitude Nice to have: — Experience with card management systems or payment processing platforms — Understanding of authorization, clearing, settlement, and chargeback processes — Experience with card fraud monitoring — Experience supporting payment operations in bank or fintech — Knowledge of mobile wallets (Apple Pay, Google Pay) — Basic understanding of card scheme rules and operational procedures — Certification related to card payments or banking operations — Experience using AI-powered tools (e.g. ChatGPT, Copilot) to improve productivity, research, documentation, business analysis, and daily work — Strong analytical mindset with ability to translate data into actionable insights and management recommendations — Excellent presentation and communication skills, experience preparing high-quality reports and executive presentations Our benefits: — Competitive compensation package — Medical insurance — Provident fund — In-house gym with personal trainer — Free daily lunch catering, snacks, and beverages — Company discount card for various products and services — 21 days annual leave and 10 days sick leave annually — Shuttle bus service from Limassol