Customer Success менеджер вакансии - удалённо

Location: United States Workplace: Remote You lead rollouts, monitor health and usage, and keep stakeholders informed. You partner with Sales on expansions and renewals, and with Support and Product on issues and feedback. What you’ll do here - Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform - Remove barriers to adoption so customers achieve their desired outcomes expediently - Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations - Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross‑sell motions - Oversee renewals and forecasting, ensuring timely, successful commitments - Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve - Monitor and report on customer health and usage - Develop deep expertise in Coder’s products to provide global customer coverage What we’re looking for - 3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred - Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC - Hands-on experience with Salesforce and other industry-standard CS platforms - History of building strong relationships across executive, business, and technical stakeholders - Consistent internal advocacy for customers and the ability to provide actionable feedback for Product and cross‑functional teams - Habit of staying current on industry trends, CS best practices, and the competitive landscape - Startup experience - High EQ with strong verbal communication and technical writing skills - Self‑motivated with a creative and analytical approach to problem-solving Bonus tacos if you have - Customer success or sales experience focused on developer tools - Renewal management experience - Experience with Totango or a similar Customer Success platform (e.g. Gainsight, Pylon) - Tinker with AI and the developer tools ecosystem (e.g. ChatGPT, Claude, Cursor) ABOUT CODER Coder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com http://coder.com. INTERVIEW PROCESS  We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders. AI USE DURING THE INTERVIEW PROCESS As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process. Not permitted: Using AI assistance during conversational interviews. Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly. OUR USE OF AI IN HIRING We use AI tools to help manage our recruitment process efficiently and fairly. Specifically: - Ashby and Brainerr help us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first. - Granola takes notes during our interview calls so our team can focus on the conversation with you. All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models. In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for Ashby https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf. If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.   CODER IS A PROUD EQUAL OPPORTUNITY EMPLOYER We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.

Location: United States Workplace: Remote You lead rollouts, monitor health and usage, and keep stakeholders informed. You bring the technical fluency to guide deployment and adoption decisions, connect technical priorities to business outcomes, and engage specialists when deeper expertise is needed. You partner with Sales on expansions and renewals, and with Solutions, Support, Product, and Engineering on implementation, issues, and feedback. What you’ll do here - Own onboarding and rollout plans for new customers; coordinate with Sales and Solutions for a smooth, successful implementation of Coder’s platform. - Remove barriers to adoption so customers achieve their desired outcomes expediently. - Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations. - Own the account’s technical success plan: translate customer goals and deployment context into adoption milestones, technical priorities, and a roadmap for broader use of Coder. Align owners and timelines, and track progress against agreed outcomes. - Guide customer admins and platform teams on deployment readiness, configuration best practices, and ongoing adoption. Lead technical discovery, facilitate admin enablement, and troubleshoot common adoption blockers; coordinate Solutions, Support, or Engineering for architecture design, complex implementations, and deeper troubleshooting. - Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross-sell motions. - Oversee renewals and forecasting, ensuring timely, successful commitments. - Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve them. - Monitor and report on customer health and usage, including technical risks and progress toward adoption milestones. - Develop deep expertise in Coder’s products to provide global customer coverage. What we’re looking for - 5+ years in customer success or a technical customer-facing role, with experience independently managing enterprise accounts and driving adoption, retention, and expansion. - Practical knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC; ability to discuss how these fit into a customer’s environment and inform their adoption strategy. - Experience guiding customer onboarding and deployments in SaaS or self-hosted environments. Able to understand a deployment architecture, ask informed questions about infrastructure and security, investigate common issues using logs and documentation, and turn findings into clear next steps. - Hands-on experience with Salesforce and other industry-standard CS platforms. - History of building strong relationships across executive, business, and technical stakeholders. - Consistent internal advocacy for customers and ability to provide actionable feedback for Product and cross-functional teams. - Habit of staying current on industry trends, CS best practices, and the competitive landscape. - Startup experience. - High EQ with strong verbal communication and technical writing skills. - Self-motivated with a creative and analytical approach to problem-solving. Bonus tacos if you have - Customer success or sales experience focused on developer tools. - Renewal management experience. - Experience with Totango or a similar Customer Success platform (e.g. Gainsight, Pylon). - Tinker with AI and the developer tools ecosystem (e.g. ChatGPT, Claude, Cursor). - Hands-on familiarity with Kubernetes, cloud environments (AWS, GCP, Azure), or infrastructure as code tools such as Terraform. ABOUT CODER Coder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com http://coder.com. INTERVIEW PROCESS  We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders. AI USE DURING THE INTERVIEW PROCESS As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process. Not permitted: Using AI assistance during conversational interviews. Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly. OUR USE OF AI IN HIRING We use AI tools to help manage our recruitment process efficiently and fairly. Specifically: - Ashby and Brainerr help us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first. - Granola takes notes during our interview calls so our team can focus on the conversation with you. All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models. In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for Ashby https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf. If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.   CODER IS A PROUD EQUAL OPPORTUNITY EMPLOYER We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.

Компания ElevenLabs ищет специалиста на позицию Adoption Strategist, который будет заниматься разработкой масштабируемых программ по внедрению и поддержке клиентов. В задачи входит создание эффективных стратегий для повышения вовлеченности пользователей и обеспечения успешного использования продуктов компании. Кандидат должен обладать опытом в области управления аккаунтами, автоматизации процессов, работы с голосовыми и разговорными AI-технологиями, а также навыками в области отчетности и поддержки продаж. Важным аспектом работы является разработка и реализация программ обучения и адаптации клиентов, направленных на увеличение доходов и оптимизацию операций.

ElevenLabs ищет специалиста по внедрению (Adoption Strategist) для удалённой работы, ориентированного на регион Австралии и Новой Зеландии (ANZ). В обязанности входит разработка и реализация масштабируемых программ по внедрению и поддержке клиентов, направленных на повышение их вовлечённости и успешного использования продуктов компании. Кандидат должен обладать опытом в области управления аккаунтами, автоматизации процессов, аналитики и работы с технологиями голосового искусственного интеллекта, включая синтез речи (TTS) и разговорные AI-системы. Важным аспектом является умение создавать эффективные программы обучения и поддержки пользователей, способствующие увеличению доходов и оптимизации операций с клиентами.

Location: United States Workplace: Remote WHO WE ARE Help Scout started in 2011 with a simple premise: support software should treat customers like people, not tickets. 3+ billion conversations later, more than 10,000 companies use Help Scout to grow relationships with customers of all types, from clients to patients and beyond. Now we’re in a new chapter: not only building AI that gives teams more space to focus on the customer experience, but also reimagining how we operate in an AI-native world. That means shipping and learning faster, without compromising on craft. Great work here carries a strong opinion and sweats the details, regardless of the tools we use to drive it. We’ve been a fully remote team https://articles.helpscout.com/blog/remote-culture/ since day one, with 120+ teammates now all over the world. It’s a culture where you’ll be trusted to take ownership, stay curious, and raise the quality of work around you. It comes with clear expectations and a team that will push you to do some of the best work of your career. If that kind of challenge gives you energy, we’d love to meet you. THE OPPORTUNITY As a Senior Customer Success Manager at Help Scout, you’ll own a named book of 80–100 accounts, representing around $4M in recurring revenue. You’ll be the trusted partner for the people who rely on Help Scout every day, from day-to-day users to the executives who sponsor the relationship. Your first priority is building a strong relationship rhythm across your book: regular check-ins, executive business reviews, and a clear understanding of what each customer is trying to achieve. You’ll connect those goals to the best of what Help Scout offers, and you’ll be the first to notice when something starts to slip. You won’t carry an expansion quota. When you spot an opportunity to grow an account, you’ll partner with our expansion team and hand it off warm, so you can stay focused on retention and long-term value. You’ll also be the customer’s voice inside Help Scout, bringing what you learn to Product, onboarding, and the rest of the team. - Own a book of 80–100 accounts end-to-end. From onboarding handoff through adoption and renewal, you’re accountable for the health and retention of every account. - Build multi-threaded relationships. You’ll work across levels in each customer, including executives and decision makers, and align on the business outcomes that matter to them. - Catch risk early. You’ll watch for signals like dropping usage or slowing communication, escalate early, and bring in the right internal partners to turn things around. - Lead executive business reviews and regular check-ins that drive adoption, surface underused features, and strengthen product alignment. - Own renewals and retention. Your success is measured on net dollar retention for your book. - Surface expansion opportunities and partner with our expansion team to close them. - Bring the voice of the customer inside. Share what you learn with Product and cross-functional teams to help shape the roadmap, onboarding, and how we work. - Design your own workflows. You’ll have freedom to use AI tools to stay organized and make sure nothing falls through the cracks across a large book. - Raise the bar for the team. You’ll share what works, document your learnings, and help shape how Customer Success grows at Help Scout. ABOUT YOU - You have 5+ years of Customer Success experience in SaaS, with time spent in SMB, mid-market, strategic, or enterprise segments. - You’ve owned a large book of business. At some point in your career, you’ve managed 50+ accounts and kept a consistent cadence with all of them. - Retention is your track record. You can talk about your renewal rates, retention, or NDR, and what you did to move them. - You love the relationship side of the work. You enjoy being a strategic advisor, aligning with executives on business goals, and working with internal teams to get customers where they need to go. Closing deals isn’t what gets you up in the morning. - You never solve problems alone. When an account shows signs of risk, you raise it early, pull in the right people, and keep the customer informed. - You’re not afraid of difficult conversations. You can handle tough renewal or recovery conversations with confidence and care. - You’re a strong cross-functional partner. You know how to work alongside Product, Support, and Sales, and you’ve handed off expansion opportunities to account executives or account managers before. - You thrive while things are still being built. You’re comfortable shaping processes as we go and don’t need a playbook for everything. - You’re excited about how AI can transform your work. You look for ways to reduce manual overhead and spend your time where it matters most. - Technical aptitude. You’re comfortable learning and navigating complex software, and you want to become an expert in our product. ABOUT THE PROCESS 1. Recruiter Chat - You'll meet with Nahuel on the Recruiting team to chat through compensation, benefits, timeline, and company culture. 2. Value Add - You'll meet with Annika, Customer Enablement Lead, to talk more about the role and your experience in more detail. 3. Project - We’ll give you a take-home project (we’ll pay for your time), then you’ll share it back to the team. 4. Team Chat - You’ll meet with two members of our Customer Success team to learn more about how we work and the customers we serve. 5. Final Chat - You’ll chat with our VP of Customers. 6. References - We’ll ask you for three references. Ideally, we’d like two of them to be managers, but we can be flexible. COMPENSATION Each role at Help Scout has a pay range aligned to our salary formula https://articles.helpscout.com/blog/employee-compensation/ and based on national market data. We take a competency-based approach and pay is based on the level and band of your role. We assess leveling during the hiring process for new teammates, during our bi-annual performance review cycles, and when a teammate’s role changes. OTE: $139K–$160K COMPANY VALUES HAPPY TO HELP Help is in our first name! We show up for each other — not out of obligation, but because we’re invested in the team’s collective success. We share knowledge freely, lead with generosity, and practice empathy with our teammates, customers, and community. CRAFT OVER CONVENTION Our success relies on the quality and craft https://paulstamatiou.com/craft of the work we put into the world. The status quo simply won’t work. So we insist on narrow focus, sweating every detail, and relentless pursuit of customer delight. PROGRESS NOT PERFECTION Achieving our true potential — collectively and individually — requires constant progress and forward momentum. By creating a culture of curiosity and openness, we aim to create a safe space for mistakes, the ability to identify them quickly, and use them to get better. OWN THE OUTCOME Own the outcome means taking full responsibility for the results of your work, decisions, and contributions. It reflects a mindset of accountability, proactiveness, and follow-through. If you “own the outcome,” you don’t just complete tasks, you ensure your work leads to meaningful results, and take initiative to solve problems rather than passing them along. Read more about how we define, share, and live these values here https://articles.helpscout.com/blog/aligning-culture-with-values/. BENEFITS AND PERKS - Competitive salary and an internal, transparent salary formula based on market data - Flexible time off – you choose the holidays and vacations that make sense for you - 12 weeks of fully paid parental leave for all new parents, including adoption and foster care - A home office stipend to help you get set up and productive - A co-working stipend up to $300 a month if you choose to work out of your house - A yearly professional development stipend of $1,800 to help you grow in your craft - If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents. HIRING GUIDELINES: All roles at Help Scout are fully remote. Some positions have specific location requirements. For roles outside the U.S. and Canada, we work with teammates as independent contractors under country-specific agreements. We do not sponsor visas. Teammates must already be authorized to work from their home country. We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion https://www.helpscout.com/dei/. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do. To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them. A NOTE ON THE USE OF AI IN OUR INTERVIEW PROCESS While we understand that AI is an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team. On our end, we utilize a platform called Brighthire as a notetaker and review tool to ensure a fair and transparent hiring process. Beware of scammers! All legitimate communication from Help Scout regarding your application will come directly from an @helpscout.com http://helpscout.com email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels.

The Role. Maven is seeking a Customer Success Director to own a portfolio of our most strategic and complex client partnerships.

Job Description Wrike is looking for an energetic, passionate, customer orientated and experienced individual to join our team as a Customer Success Manager. You will be responsible for managing a portfolio of enterprise customers in EMEA.

Tines is an intelligent workflow company supporting IT and security teams from diverse customers including Canva, Reddit, SAP, Coinbase, Mars, Fin (Intercom), and McKesson. They launched Tines 3B in 2026, a secure environment integrating any API-enabled service, emphasizing security and privacy by design. This is a remote role based in EST. The Customer Experience organization is recognized for quality, responsiveness, and helping customers realize value. The Renewals team protects and grows customer relationships by creating a predictable, consistent, and customer-centered renewal experience. Tasks: — Lead and develop a team of Renewal Managers with coaching and commercial guidance. — Own renewal performance including Gross Revenue Retention, renewal rate, churn, contraction, and on-time execution. — Maintain consistent renewal forecasts with clear visibility into timing, risk, and outcomes. — Guide Renewal Managers through complex negotiations involving pricing, contract terms, multi-year agreements, procurement, and commercial challenges. — Ensure early renewal engagement with customer context, risk signals, and relationship insights. — Partner with Customer Success to clarify ownership between customer outcomes and commercial renewal execution. — Collaborate with Sales and Account Management to identify expansion opportunities. — Work with Revenue Operations to improve forecasting, CRM workflows, dashboards, automation, and reporting. — Develop scalable renewal motions across customer segments including high-touch, mid-touch, and digital/automated approaches. — Establish renewal playbooks, timelines, escalation paths, handoffs, and operating cadences. — Manage metrics and KPIs measuring renewal effectiveness. — Recruit, onboard, develop, and retain commercial talent as the function scales. Requirements: — 7+ years experience in SaaS, enterprise software, Customer Success, Account Management, Renewals, Sales, or similar. — 3+ years people leadership experience with coaching and developing high-performing teams. — Experience managing recurring revenue portfolios and meeting retention/renewal targets. — Strong understanding of SaaS metrics: ARR, Gross Revenue Retention, Net Revenue Retention, churn, contraction, renewal rate, expansion. — Experience building and managing renewal forecasts with operational rigor. — Strong commercial judgment in pricing, negotiation, procurement, contracting, and handling objections. — Ability to coach teams through complex commercial situations balancing customer relationships and revenue protection. — Experience collaborating with Customer Success and Sales on customer strategy and commercial outcomes. — Strong analytical skills to identify trends, diagnose performance, and determine interventions. — Track record improving workflows, standardization, automation, or systems to increase efficiency. — Strong cross-functional leadership and ability to influence Revenue Operations, Sales, Customer Success, Finance, Legal, and executives. — Excellent communication skills for detailed commercial and senior executive discussions. Success looks like building a Renewals organization that creates predictability, simplifies customer experience, engages customers early, identifies risks proactively, executes commercial conversations confidently, and provides accurate renewal visibility. Customer Success teams focus on value and risk mitigation while Renewals leads commercial renewal expertise. The renewal motion will scale with strong talent, clear ownership, operational discipline, automation, and data. Target Annual Compensation: $150-170K OTE (70/30 split). Applicants must be authorized to work for any employer in the U.S. No visa sponsorship available.

Own the day-to-day relationship for your book of accounts, serving as the primary point of contact and keeping customers informed, engaged, and successful on the platform. Track and forecast your renewal book on a rolling basis, proactively surfacing risks and creating plans to address them before they become problems.

Задачи: — Содействовать достижению годового плана по бронированиям на продление и целям по миграции компании — Быть контактным лицом по всем вопросам, связанным с постоянными клиентскими счетами в определённом сегменте клиентов, в рамках процессов продления или миграции — Участвовать в возможностях дополнительной продажи и апсейла, связанных с продлениями и миграциями — Владеть навыками отчетности, включая построение и интерпретацию данных, связанных с TAR, достигнутым ACV, дополнительными продажами при продлении и закрытыми/потерянными возможностями — Уверенно вести переговоры с клиентами и решать проблемы, предлагая эффективные и креативные решения — Понимать и доносить до клиентов варианты использования продукта, особенно в контексте обновлений SaaS и ценностного предложения — Умело справляться с эскалациями и уметь разряжать конфликтные ситуации — Постоянно проявлять проактивный подход к работе — Устанавливать и поддерживать профессиональные и взаимовыгодные отношения с внутренними командами (продажи, управление заказами, операции по продлениям, биллинг, выполнение заказов, поддержка и др.) — Понимать политику бронирований и строго соблюдать её, а также ожидания команды по разрешению заказов, находящихся на удержании Требования: — Степень бакалавра в области финансов, бухгалтерии, бизнеса или сопоставимый опыт в отрасли — Отличные письменные и устные коммуникативные навыки, способность эффективно взаимодействовать внутри организации и с клиентами — Сильные организационные навыки, умение работать с несколькими задачами одновременно, самостоятельно начинать и направлять работу в независимой и динамичной среде — Способность работать с командами в различных функциональных областях, обладая необходимыми межличностными навыками для построения позитивных и продуктивных рабочих отношений — Доказанные аналитические способности и навыки решения проблем — Гибкость и умение расставлять приоритеты для достижения нескольких целей — Соблюдение внутренних контролей, лучших практик и эффективных методов работы — Владение Microsoft Office и Salesforce — Готовность работать вне обычных рабочих часов в пиковые периоды Преимущества: — Минимум 1-2 года опыта в аналогичной роли в компании, занимающейся программным обеспечением или технологиями — Знание SaaS — Опыт работы с крупными CRM/ERP системами Условия: — Удалённая работа, но кандидаты должны находиться на восточном побережье США

Location: Remote (United States | Canada) Workplace: Remote 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As a Staff Technical Account Manager, you’ll join 1Password’s Technical Account Management team, helping customers realize long-term value from their investment through implementation, adoption, and ongoing technical guidance. You’ll support complex customer environments, advise on identity, access, device trust, and Software as a Service (SaaS) security, and help shape scalable practices that advance 1Password’s mission to create a safer, simpler digital future. This role reports to the Sr. Manager of Technical Account Management and Solution Architects. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. This is a remote opportunity within the US or Canada. Note: All go-to market roles will have an in-person onboarding in Toronto. What we're looking for: - Required: 8+ years of experience in a customer-facing technical role, such as Technical Account Manager, Solutions Architect, Solutions Engineer, or Implementation Consultant, ideally in a SaaS or Business-to-Business (B2B) security environment. - Required: Experience leading technical onboarding and implementation conversations with technical and business stakeholders across complex customer environments. - Required: Strong communication, storytelling, and demonstration skills, with the ability to translate technical concepts into clear business value. - Required: Experience with identity technologies and protocols, including Single Sign-On (SSO), Security Assertion Markup Language (SAML), OpenID Connect (OIDC), and System for Cross-domain Identity Management (SCIM), as well as security frameworks such as SOC 2, ISO 27001, and the General Data Protection Regulation (GDPR). - Required: Experience with SaaS products, cloud infrastructure, scripting or software development, DevOps practices, and tools such as Docker, Kubernetes, and command-line interfaces. - Required: Ability to work autonomously in a remote-first environment, mentor peers, improve team practices, and collaborate effectively across functions. - Preferred: Experience with 1Password or other password managers, SaaS lifecycle management, Mobile Device Management (MDM), device posture tools, and advising customers on evolving artificial intelligence (AI) technologies. What you can expect: - Own complex post-sale technical relationships, guiding customers from onboarding through adoption and renewal. - Lead technical implementations, including integrations, configuration, and security reviews. - Serve as a trusted technical advisor for strategic accounts and help customers achieve meaningful business outcomes. - Partner with Customer Success Managers to identify risks, support expansion opportunities, and maximize customer value. - Represent the customer perspective internally while collaborating with Product, Marketing, Support, and other cross-functional teams. - Create and maintain scalable resources, playbooks, knowledge-base content, processes, and metrics. - Mentor team members, contribute to enablement, support team leadership activities, and serve as an escalation point for complex technical challenges. USA-based roles only: The annual base salary for this role is between $143,000 USD and $207,00 USD, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $143,000 CAD and $207,000 CAD and is commission-eligible. The role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

This is one of the first Customer Success Managers at RETR, and you will own a book of our enterprise customers end to end: the relationships, the value they get, the renewal, and the growth. What you own.

Location: United States Workplace: Remote Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality. We’re looking for a Senior Manager, AI Customer Success to help us build and lead the Customer Success team for Source by Webflow, a new platform where marketing teams and their AI agents launch, optimize and scale digital experiences together. Source is in limited research preview today, and this team will support customers as it moves into commercial availability. You’ll start as a player/coach, owning a small portfolio of strategic enterprise Source accounts, including renewals and growth. As Source adoption grows, you’ll build and scale the team. Your job is to help customers get agents into production, prove the business value, and turn that into retention and expansion. This is a first of its kind role for a first of its kind product. There is no playbook yet, and you will write it. ABOUT THE ROLE: - Location: Remote-first (United States) - Full-time - Permanent - Exempt - The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills. - United States (all figures cited below are in USD and pertain to workers in the United States) - Zone A: $204,000 - $255,000 - Zone B: $190,000 - $238,000  - Zone C: $177,500 - $222,000 For sales roles, the ranges provided are the role’s On Target Earnings (“OTE”) ranges, meaning that the ranges include both the sales commissions target and annual base salary for the role. This salary range may be inclusive of several career levels at Webflow and will be narrowed during the interview process based on a number of factors, including the candidate’s market location, job related experience, knowledge, qualifications, and skills. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends Please visit our Careers page https://webflow.com/careers#pay-zones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. - Application Information: - Application deadline: applications accepted on an ongoing basis until position is closed and filled - This posting is for a new position - Reporting to the Senior Director, Customers Success As a Senior Manager, AI Customer Success, you’ll … - Lead and grow the Source CS team: hire and coach as adoption grows, and build a culture of experimentation and shared learning. - Manage strategic Source accounts: serve as an executive sponsor and build relationships with senior marketing, web and engineering leaders. - Drive retention and expansion: own renewals, forecasting and account health; partner with Sales on expansion and negotiations; and guide account plans that grow use cases and adoption. - Turn Source use cases into results: lead discovery workshops, pilots and agent building, helping customers navigate rollout, adoption and change management. - Own customer outcomes: partner with Forward Deployed Engineers and Solution Architects to move from pilot to production, define success and ROI, and use performance data to drive improvements. - Enable customers to scale: establish agent permissions, autonomy and review practices, and develop customer champions and enablement. - Build the Source CS operating model: create playbooks, health metrics and AI-powered workflows; partner across teams to shape the roadmap and develop customer references and case studies ABOUT YOU: Requirements: - 8+ years in customer success, account management or consulting at a B2B software company, including enterprise accounts and executive relationships. - 2+ years managing a customer success, account management or customer growth team. - Proven success driving retention, expansion and revenue growth against commercial targets such as net revenue retention. - Ability to influence executives, both with customers and internally. - Technical aptitude across codebases, deployment pipelines, integrations, permissions and security, with the ability to partner credibly with developers. Production coding is not required. - Experience in at least one of the following: - Applied AI: building real AI workflows or agents, evaluating their output and setting realistic expectations.Digital transformation: leading complex enterprise programs involving integrated systems, workflow automation or platform migrations. - Digital transformation: leading complex enterprise programs involving integrated systems, workflow automation or platform migrations. You’ll thrive as a Senior Manager, AI Customer Success if you: - Think in systems, spot bottlenecks and build repeatable processes with measurable results. - Are comfortable with ambiguity and energized by building a team, product motion or playbook from the ground up. - Understand how marketing and digital experience tools, including CMS, martech and analytics, connect to business outcomes. - Bring relevant experience with usage or consumption based pricing, agencies or systems integrators, or Webflow and its customers. These are welcome strengths, rather than requirements. - Stay curious and open to growth — demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact.   OUR CORE BEHAVIORS - Build lasting customer trust. We build trust by taking action that puts customer trust first. - Win together. We play to win, and we win as one team. Success at Webflow isn't a solo act. - Reinvent ourselves. We don't just improve what exists, we imagine what's possible. - Own it all the way. We move fast because the moment demands it, and we hold ourselves accountable to deliver outcomes — for each other, and for customers.   BENEFITS - Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company. - Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums. - Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions. - Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired. - Wellness for the whole you. Access to mental health resources, therapy and coaching. - Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally. - Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts. - Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.   Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.   BE YOU, WITH US At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed https://webflow.com/diversity-equity-inclusion to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.   STAY CONNECTED Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog https://webflow.com/blog, LinkedIn https://www.linkedin.com/company/webflow-inc-/, X (Twitter) https://twitter.com/webflow, and/or Glassdoor https://www.glassdoor.com/Reviews/Webflow-Reviews-E890506.htm.   PLEASE NOTE: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for accommodation requests will be administered. To join Webflow, you'll need a valid right to work authorization depending on the country of employment. If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes. Webflow uses AI tools to assist in screening and evaluating applications. AI does not make final hiring decisions. For details on how we process your personal information, see Webflow’s Applicant Privacy Notice https://webflow.com/legal/applicant-privacy-notice.

Location: Berlin Office; Bosnia; Romania; Norway; Estonia; Latvia; Slovenia; Netherlands; Hungary; Moldova; Kosovo; Portugal; Poland; Serbia; Austria; Montenegro; Lithuania; Slovakia; Ireland; Bulgaria; Denmark; Czech Republic; United Kingdom; Croatia; Spain; Greece Workplace: Remote The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: - Cultivated a community of more than 650,000 active developers and builders - Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects - Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register. We’re in a defining moment of an incredible journey. Come and build with us. Your main goal will be to own the technical success of n8n’s strategic top tier customers, helping them run healthy, scalable, and high-performing environments while maximizing long-term platform adoption. As a trusted technical advisor, you’ll partner closely with customers and internal teams to make sure top tier accounts get the guidance, support, and operational excellence they need to succeed: OWN THE TECHNICAL SUCCESS OF TOP TIER CUSTOMERS - Act as the dedicated technical point of contact for a portfolio of strategic top tier customers. - Lead the technical handoff from Sales Engineering to ensure continuity from implementation into ongoing operations. - Build deep relationships with technical stakeholders, architects, platform owners, and engineering leaders. DRIVE PLATFORM HEALTH, SCALABILITY, AND PERFORMANCE - Continuously assess customer deployments to identify risks around scalability, reliability, performance, and maintainability. - Provide strategic recommendations for platform improvements, upgrades, optimizations, and architectural changes. - Guide customers on automation and workflow best practices when they impact platform performance, reliability, or scalability. MANAGE ESCALATIONS AND OPERATIONAL EXCELLENCE - Oversee technical support intake, issue management, critical incidents, and high-severity support cases. - Coordinate cross-functional responses with Support, Product, Engineering, and Customer Success teams. - Keep customers informed with timely communication, clear resolution plans, and proactive risk management. TURN CUSTOMER INSIGHTS INTO CONTINUOUS IMPROVEMENT - Analyze support activity, recurring issues, usage patterns, and operational risks to drive preventative action plans. - Triage technical product issues, bugs, and feature requests, ensuring feedback is accurately captured internally, and tracking through to completion with product & engineering. - Share structured customer insights with Product and Engineering to improve platform outcomes at scale. - Identify and address technical product gaps surfaced by enterprise customers, from triaging bugs and feature requests to contributing lightweight fixes, workflow improvements, or pull requests where appropriate, partnering with Product and Engineering to get high-impact improvements adopted. REQUIREMENTS MUST-HAVES - 🧭 Technical account leadership: You have strong experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a similar customer-facing technical role. - ☁️ Infrastructure and platform expertise: You deeply understand cloud infrastructure, distributed systems, APIs, integrations, and platform operations. - 🔎 Production troubleshooting: You have diagnosed performance, reliability, and scalability challenges in production environments. - 💬 Clear technical communication: You can translate complex technical topics into actionable recommendations for both technical and business stakeholders. - 🤝 Stakeholder management: You’re confident building trust with senior technical stakeholders and aligning internal teams around customer outcomes. - 🔁 Cross-functional collaboration: You have worked closely with Support, Product, Engineering, and Customer Success teams to solve customer challenges. - 🛠️ Strong DevOps and infrastructure experience, including hands-on exposure to Docker, Kubernetes, self-hosted deployments, cloud environments, and the operational considerations needed to run scalable, reliable production systems. NICE-TO-HAVES - 🔧 At least 6 months experience with n8n or similar workflow automation / iPaaS platforms such as Zapier, Make, Node-RED or similar. - 🤖 Familiarity with AI / LLM integrations, agentic workflows, or automation use cases involving AI-enabled business processes. - 🏢 Experience supporting both self-hosted and SaaS enterprise customers, especially in complex or highly regulated environments. - 🧑‍💻 Background working with open-source, developer-first, or technical platform products. - 📈 Previous exposure to scaling customer success or TAM motions in a high-growth SaaS or infrastructure company. - 🤝 Proactive and consultative in approach, with the ability to understand the business impact of technical issues, anticipate upcoming challenges, and stay organised across multiple customer priorities. Why join us? At n8n, you’ll play a key role in shaping how our most strategic customers scale their automation infrastructure with confidence. You’ll be the technical owner for long-term top tier partnerships, working closely with customers and internal teams to improve platform health, reduce operational risk, and turn real-world customer insights into better product outcomes. You’ll join one of Europe’s fastest-growing startups at an exciting stage of growth, with the autonomy to build trusted relationships, influence how we deliver top tier support, and help define what exceptional technical success looks like for enterprise customers. Sound like a challenge you’re excited to take on? Apply now — and help us build the future of automation. n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English. You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n https://www.notion.so/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35?pvs=21 (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35). Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future. BENEFITS - Competitive compensation 💸 – We offer fair and attractive pay. - Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity. - Work/life balance 🏖️ – We work hard but ensure you have time to recharge: - Europe: 30 days of vacation, plus public holidays wherever you are. - US: 20 vacation days, 8 sick days, plus public holidays wherever you are. - Health & wellness 🩺 – - Europe: We provide benefits according to local country norms.* - US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage. - Future planning 💰 – - Europe: We provide pension contributions according to local country norms.* - US: 401(k) retirement plan with a 4% employer match. - Financial security 🛡️ – - Europe: We provide benefits according to local country norms.* - US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. - Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. - A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! - Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description. - Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about. - Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang. *Country and/or State specific details provided in your employment agreement.

Location: Remote, United States At JetBrains, code is our passion. Since we started in 2000, we have strived to make the most effective developer tools on earth so developers can learn fast and make amazing things happen – with code. Customer Success Engineers (CSE) are technical points of contact for JetBrains customers. They work with the JetBrains product teams and customers to ensure that the products meet the needs of our enterprise users, helping our products retain their position as the best on the market. Many of our customers begin with a set of strategic projects that grow into sizable partnerships. We are looking for Customer Success Engineers to build great technical relationships with our customers and grow JetBrains' business with focus on Latin America (LATAM). We care deeply about our customers' success and the quality of our work. In addition to having a passion for working with others, the ideal candidate will be able to deepen our relationships with customers and serve as a technical advisor to them. In this role, you will: Work closely with JetBrains Account Executives. Help customers adopt JetBrains products and services to achieve desired business outcomes. This responsibility may include whiteboarding and assisting with the development of architecture or providing support for overcoming technical and cultural barriers to adoption. Manage the technical relationships for a portfolio of accounts, and partner with other members of the account team to define and implement the account strategies. Be the customers’ advocate within JetBrains, representing them to the Support and Product Engineering teams, as well as other groups. Recommend product enhancements based on your customer experiences and the feedback you receive. Help product teams present and evaluate new product ideas to the customers in your portfolio. Act as a trusted technical advisor to customers, staying up to date on the ever-evolving state of technology both within JetBrains and in the field at large. Work with Sales to facilitate account expansions by developing short-term and long-term account plans that meet customer needs. We will be happy to have you on our team if you have: Proven experience in technical consulting, technical customer success, or other customer-facing technical roles. Strong verbal and written communication skills in English and either Portuguese or Spanish . Extensive experience in software development, QA, IT, DevOps, ML, or any related IT field – the wider the variety of fields, the better. Hands-on knowledge of AI/LLMs in the field of software development. A passion for continually improving the customer experience. Exceptional presentation skills for demonstrating JetBrains products to customers. The ability to quickly identify and address technical and business challenges related to software development tooling. The ability to convey technical concepts to customers of all technical backgrounds. Comfort in a fast-paced and dynamic working environment. Experience working in or with large software development teams. A collaborative and team-focused mentality, with a willingness to take initiative. Self-direction and resourcefulness. The ability to travel approximately 25% of the time. #LI-HYBRID #LI-JP1 #LI-REMOTE This range reflects the employer’s good-faith estimate of the base salary it reasonably expects to pay for the position at the time of posting. Starting pay within the range will be determined based on job-related factors such as skills, qualifications, experience, and work location. This position may also be eligible for additional compensation, such as an annual bonus, commission, or other incentive compensation, subject to the terms of the applicable plan or program. The base salary range (per year) for this position in the posted work location(s) is $100,000 — $200,000 USD We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the Recruitment Privacy Policy.

Сейчас ищем Customer Success Manager, который поможет развивать отношения с клиентами, обеспечивать ценность продукта и быть связующим звеном между клиентами и внутренними командами. ✨ **3+ года опыта в Customer Success, Account Management или клиентских ролях в SaaS, маркетинге или рекламе.

Location: New York; Florida; Massachusetts; Virginia; New Jersey Workplace: Remote The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: - Cultivated a community of more than 650,000 active developers and builders - Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects - Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register. We’re in a defining moment of an incredible journey. Come and build with us. 🎯 Your main goal will be to own and help build a scalable renewal motion for our Scaled Customer Success segment: protecting revenue and ensuring contracts reach a signed outcome ahead of expiry. As our first dedicated Renewals Specialist, you’ll manage the end-to-end commercial renewal process for a high-volume portfolio of Enterprise customers, typically €20k–50k ARR, with around 60 renewals per quarter. You’ll work closely with our Scaled CSMs while helping us build the processes, operating rhythms, and automation that will allow renewals to scale as n8n grows. You'll usually work with billing/procurement contacts and the n8n champion on the account (often a technical user or engineer). WHAT YOU'LL DO - Own renewals end-to-end. Prepare and send renewal quotes, negotiate pricing and commercial terms, manage procurement and contractual back-and-forth, create order forms, coordinate signatures, and ensure completed contracts are accurately processed in our CRM and billing systems. - Manage a high-volume renewal pipeline. Keep around 60 renewals per quarter progressing with clear next steps, accurate renewal dates, and enough lead time to avoid preventable last-minute slippage. - Partner with CSMs on renewal risk. Work closely with Scaled CSMs to understand customer health, identify potential churn or commercial risk early, and determine the right path to renewal. - Keep the forecast accurate. Maintain reliable renewal forecasts, close-plan notes, and CRM hygiene so we have a clear view of upcoming renewals and revenue retention. - Build a more scalable renewal motion. Identify where processes break down or create unnecessary manual work, and improve the workflows, templates, operating rhythms, and automation behind them. - Navigate the business independently. Partner with Finance, Legal, Sales, and Customer Success to resolve commercial or contractual blockers and keep renewals moving. REQUIREMENTS MUST-HAVES - 🔄 B2B SaaS renewals experience: You’ve owned commercial renewals, account management, or a commercially focused Customer Success portfolio in B2B SaaS, including negotiating contracts and renewals with business customers. - 📚 High-volume portfolio management: You’ve managed a sizeable book of customers and are comfortable keeping dozens of commercial conversations moving simultaneously. Experience with smaller Enterprise accounts and roughly €20k–50k ARR contracts is particularly relevant. - 🤝 Commercial & contractual confidence: You’re comfortable negotiating pricing and terms and navigating the practical mechanics of SaaS renewals — quotes, order forms, procurement, legal review, approvals, and signatures. - 📈 Operational rigor: You manage your renewal pipeline with discipline. Forecasts, dates, next steps, and CRM data stay accurate, and you take ownership of getting contracts closed on time. - 🚀 High-growth startup experience: You’ve worked in a fast-growing environment where processes change quickly, ownership is high, and the answer isn't always already documented. - 🛠️ Builder mindset: You don't just execute a process — you notice where it isn't working and help improve it. You’re comfortable creating structure while doing the work at the same time. - 🤖 Automation mindset: You’re interested in using automation and AI to eliminate repetitive work and make high-volume processes more scalable. NICE-TO-HAVES - ⚡ Scaled Customer Success experience: You’ve worked in a high-volume or scaled CS/renewals model before. - 🏢 Exposure to a mature renewals function: You’ve seen what strong renewal processes look like at a larger SaaS company and can bring some of those learnings into an earlier-stage environment. - 🛠️ Relevant tooling: Experience with CRM, CS, or renewals tooling such as Salesforce, Gainsight, or similar. - 🤖 n8n experience: You’ve used n8n or another workflow automation platform and are excited about what automation can do. WHY JOIN US? At n8n, you won’t be stepping into a fully established renewal function - you’ll help create it. Our Scaled Customer Success team is still relatively new, while the number of customers and renewals we manage is growing quickly. As our first dedicated renewals hire for this segment, you’ll have real influence over how we structure the renewal process, what we automate, and how we manage retention efficiently as we scale. This is an opportunity to combine hands-on commercial ownership with building something from the ground up. You’ll work closely with Customer Success, Sales, Finance, and Legal, and you'll be able to see the direct impact of your work on our customers and revenue. We’re particularly interested in using AI and automation to scale the function without simply adding more headcount, so if you enjoy finding smarter ways to eliminate repetitive work and improve processes, you’ll have plenty of room to experiment. Sound like a challenge you’re excited to take on? Apply now and help us build the renewal motion that will support n8n’s next stage of growth. n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English. You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n https://www.notion.so/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35?pvs=21 (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35). Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future. BENEFITS - Competitive compensation 💸 – We offer fair and attractive pay. - Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity. - Work/life balance 🏖️ – We work hard but ensure you have time to recharge: - Europe: 30 days of vacation, plus public holidays wherever you are. - US: 20 vacation days, 8 sick days, plus public holidays wherever you are. - Health & wellness 🩺 – - Europe: We provide benefits according to local country norms.* - US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage. - Future planning 💰 – - Europe: We provide pension contributions according to local country norms.* - US: 401(k) retirement plan with a 4% employer match. - Financial security 🛡️ – - Europe: We provide benefits according to local country norms.* - US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. - Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. - A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! - Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description. - Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about. - Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang. *Country and/or State specific details provided in your employment agreement.

Location: Berlin Office; Bosnia; Norway; Estonia; Latvia; Slovenia; Netherlands; Hungary; Kosovo; Portugal; Poland; Serbia; Germany; Austria; Finland; Lithuania; Slovakia; Ireland; Bulgaria; Denmark; Belgium; Czech Republic; United Kingdom; Croatia; Spain; Greece Workplace: Remote The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: - Cultivated a community of more than 650,000 active developers and builders - Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects - Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register. We’re in a defining moment of an incredible journey. Come and build with us. 🎯 Your main goal will be to own and help build a scalable renewal motion for our Scaled Customer Success segment: protecting revenue and ensuring contracts reach a signed outcome ahead of expiry. As our first dedicated Renewals Specialist, you’ll manage the end-to-end commercial renewal process for a high-volume portfolio of Enterprise customers, typically €20k–50k ARR, with around 60 renewals per quarter. You’ll work closely with our Scaled CSMs while helping us build the processes, operating rhythms, and automation that will allow renewals to scale as n8n grows. You'll usually work with billing/procurement contacts and the n8n champion on the account (often a technical user or engineer). WHAT YOU'LL DO - Own renewals end-to-end. Prepare and send renewal quotes, negotiate pricing and commercial terms, manage procurement and contractual back-and-forth, create order forms, coordinate signatures, and ensure completed contracts are accurately processed in our CRM and billing systems. - Manage a high-volume renewal pipeline. Keep around 60 renewals per quarter progressing with clear next steps, accurate renewal dates, and enough lead time to avoid preventable last-minute slippage. - Partner with CSMs on renewal risk. Work closely with Scaled CSMs to understand customer health, identify potential churn or commercial risk early, and determine the right path to renewal. - Keep the forecast accurate. Maintain reliable renewal forecasts, close-plan notes, and CRM hygiene so we have a clear view of upcoming renewals and revenue retention. - Build a more scalable renewal motion. Identify where processes break down or create unnecessary manual work, and improve the workflows, templates, operating rhythms, and automation behind them. - Navigate the business independently. Partner with Finance, Legal, Sales, and Customer Success to resolve commercial or contractual blockers and keep renewals moving. REQUIREMENTS MUST-HAVES - 🔄 B2B SaaS renewals experience: You’ve owned commercial renewals, account management, or a commercially focused Customer Success portfolio in B2B SaaS, including negotiating contracts and renewals with business customers. - 📚 High-volume portfolio management: You’ve managed a sizeable book of customers and are comfortable keeping dozens of commercial conversations moving simultaneously. Experience with smaller Enterprise accounts and roughly €20k–50k ARR contracts is particularly relevant. - 🤝 Commercial & contractual confidence: You’re comfortable negotiating pricing and terms and navigating the practical mechanics of SaaS renewals — quotes, order forms, procurement, legal review, approvals, and signatures. - 📈 Operational rigor: You manage your renewal pipeline with discipline. Forecasts, dates, next steps, and CRM data stay accurate, and you take ownership of getting contracts closed on time. - 🚀 High-growth startup experience: You’ve worked in a fast-growing environment where processes change quickly, ownership is high, and the answer isn't always already documented. - 🛠️ Builder mindset: You don't just execute a process — you notice where it isn't working and help improve it. You’re comfortable creating structure while doing the work at the same time. - 🤖 Automation mindset: You’re interested in using automation and AI to eliminate repetitive work and make high-volume processes more scalable. NICE-TO-HAVES - ⚡ Scaled Customer Success experience: You’ve worked in a high-volume or scaled CS/renewals model before. - 🏢 Exposure to a mature renewals function: You’ve seen what strong renewal processes look like at a larger SaaS company and can bring some of those learnings into an earlier-stage environment. - 🛠️ Relevant tooling: Experience with CRM, CS, or renewals tooling such as Salesforce, Gainsight, or similar. - 🤖 n8n experience: You’ve used n8n or another workflow automation platform and are excited about what automation can do. WHY JOIN US? At n8n, you won’t be stepping into a fully established renewal function - you’ll help create it. Our Scaled Customer Success team is still relatively new, while the number of customers and renewals we manage is growing quickly. As our first dedicated renewals hire for this segment, you’ll have real influence over how we structure the renewal process, what we automate, and how we manage retention efficiently as we scale. This is an opportunity to combine hands-on commercial ownership with building something from the ground up. You’ll work closely with Customer Success, Sales, Finance, and Legal, and you'll be able to see the direct impact of your work on our customers and revenue. We’re particularly interested in using AI and automation to scale the function without simply adding more headcount, so if you enjoy finding smarter ways to eliminate repetitive work and improve processes, you’ll have plenty of room to experiment. Sound like a challenge you’re excited to take on? Apply now and help us build the renewal motion that will support n8n’s next stage of growth. n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English. You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n https://www.notion.so/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35?pvs=21 (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35). Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future. BENEFITS - Competitive compensation 💸 – We offer fair and attractive pay. - Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity. - Work/life balance 🏖️ – We work hard but ensure you have time to recharge: - Europe: 30 days of vacation, plus public holidays wherever you are. - US: 20 vacation days, 8 sick days, plus public holidays wherever you are. - Health & wellness 🩺 – - Europe: We provide benefits according to local country norms.* - US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage. - Future planning 💰 – - Europe: We provide pension contributions according to local country norms.* - US: 401(k) retirement plan with a 4% employer match. - Financial security 🛡️ – - Europe: We provide benefits according to local country norms.* - US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. - Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. - A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! - Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description. - Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about. - Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang. *Country and/or State specific details provided in your employment agreement.