Tines

Lead and develop a team of Renewal Managers, providing coaching, commercial guidance, and clear direction to drive strong customer and business outcomes. Own renewal performance across the portfolio, with accountability for Gross Revenue Retention, renewal rate, churn and contraction outcomes, and on-time renewal execution.

150 000 – 170 000 $

Own DealHub build-out, configuration and day-to-day admin. Be the accountable owner of the platform: product catalog and SKU architecture, pricing and discounting rules, playbooks and quote flows, approval workflows, document and template management, and the Salesforce integration.

126 000 – 150 000 $

Lead negotiations for customer agreements across EMEA and the United States, including SaaS agreements, software licensing terms, DPAs, security terms, SOWs, NDAs, and related commercial documents. Partner closely with Sales leaders, Sales teams, and Deal Desk to support transactions from initial review through signature.

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What you will be doing: Event Program Management:

135 000 – 150 000 $

Tines is hiring a Deal Desk Analyst reporting to the Revenue Operations organization. The role involves managing day-to-day deal operations including processing deals, creating and managing quotes, order forms, and amendments in CPQ accurately and within SLA. The analyst will route approvals through the approval matrix, track status, and engage the right approvers to keep cycle times low. They will support sales reps by being the first point of contact for pricing, packaging, and process questions, advising on alternate contract options to drive deal closure. Maintaining deal hygiene and accurate opportunity and quote data in Salesforce is required. The role includes helping manage order processing and prioritizing effectively during high volume periods, escalating complex or non-standard deals to senior team members, and partnering cross-functionally with Legal, Finance, and Sales to facilitate and execute deals. The analyst will also help support and improve the CPQ tool, DealHub, and associated workflows. Requirements: — 3–4 years experience in deal desk, sales operations, or order management within B2B SaaS. — Familiarity with CPQ and quote to cash processes (Salesforce, DealHub, or similar). — Detail oriented, organized, responsive, comfortable with high transaction volume and period end pressure. — Strong stakeholder service mindset and clear, well-structured communication. — Understanding of SaaS business models, subscription-based pricing, and revenue recognition principles. — Comfortable working in a dynamic, hyper-growth environment and handling ambiguity. — Strong MS Excel/Google Sheets skills. Conditions: — Remote position based in the Pacific time zone. — Base salary up to $127,000 per year plus a 10% target bonus. — Applicants must be authorized to work in the U.S.; no visa sponsorship available.

до 127 000 $

Role Overview: As a Lead Customer Success Manager, you will own the post-sales strategic relationship, retention, and value realization across highest-stakes enterprise accounts. You will operate with high autonomy, driving customer outcomes while partnering with Sales to uncover and capitalize on strategic growth opportunities. You will serve as the trusted advisor and strategic lead for your portfolio, orchestrating technical and commercial counterparts including Forward-Deployed Engineers (FDEs), Account Executives, and Product leaders. You will bridge complex technical deployments with executive-level business goals to ensure customers realize maximum value and expand their footprint. Key Responsibilities: — Drive Strategic Account Value & Retention: accountable for net retention, customer health, and long-term strategic alignment across complex enterprise accounts. — Partner with Sales for Account Growth: collaborate with Account Executives/Strategic Account Managers to identify expansion vectors, co-develop account plans, and position new capabilities supporting customer's technical roadmap. — Integrate with Technical Counterparts: work closely with Forward-Deployed Engineers and technical leads to align technical delivery with business outcomes, remove friction, and accelerate time-to-value. — Operate as an Independent Bar-Raiser: build scalable Customer Success playbooks, elevate executive engagement standards, and operate with extreme ownership without step-by-step guidance. — Cultivate C-Suite & Technical Sponsorship: build multi-threaded relationships across business and technology functions (CIO, CISO, CTO, VPs of Engineering, Product Leads) to ensure alignment with corporate initiatives. — Drive Business Outcomes & QBRs: lead executive business reviews demonstrating clear ROI and anchoring accounts for long-term growth. Qualifications & Requirements: — 10+ years in Enterprise Customer Success, Account Management, or Technical Account Management handling high-ARR, complex enterprise platforms. — Proven commercial acumen and growth mindset with history of partnering with Sales to identify, nurture, and close upsells, expansions, and renewals in complex environments. — Deep experience collaborating with Forward-Deployed Engineers, Solutions Architects, and product delivery teams to translate technical achievements into commercial value. — Self-motivated leader excelling in ambiguous, fast-paced environments with full accountability for account outcomes. — Outstanding communication and presentation skills with experience advising C-level executives on technology strategy and operational efficiency. Nice-to-Haves: — Domain knowledge in High Tech (cloud native, hardware/software OEMs, AI/ML platforms) and understanding of engineering-led enterprise operations and scaling. What Success Looks Like in Year 1: — Month 3: fully onboarded, account health assessments completed, alignment with Sales AEs and FDE teams established. — Month 6: value-realization frameworks and executive cadence active, expansion pipelines co-developed with Sales. — Month 12: high Net Retention Rate achieved, demonstrable business outcomes delivered, elevated Customer Success playbooks established as standard practice. Applicants must be authorized to work in the U.S.; no visa sponsorship available.

190 000 – 220 000 $