Manager, Renewals

Tines is an intelligent workflow company supporting IT and security teams from diverse customers including Canva, Reddit, SAP, Coinbase, Mars, Fin (Intercom), and McKesson. They launched Tines 3B in 2026, a secure environment integrating any API-enabled service, emphasizing security and privacy by design. This is a remote role based in EST. The Customer Experience organization is recognized for quality, responsiveness, and helping customers realize value. The Renewals team protects and grows customer relationships by creating a predictable, consistent, and customer-centered renewal experience. Tasks: — Lead and develop a team of Renewal Managers with coaching and commercial guidance. — Own renewal performance including Gross Revenue Retention, renewal rate, churn, contraction, and on-time execution. — Maintain consistent renewal forecasts with clear visibility into timing, risk, and outcomes. — Guide Renewal Managers through complex negotiations involving pricing, contract terms, multi-year agreements, procurement, and commercial challenges. — Ensure early renewal engagement with customer context, risk signals, and relationship insights. — Partner with Customer Success to clarify ownership between customer outcomes and commercial renewal execution. — Collaborate with Sales and Account Management to identify expansion opportunities. — Work with Revenue Operations to improve forecasting, CRM workflows, dashboards, automation, and reporting. — Develop scalable renewal motions across customer segments including high-touch, mid-touch, and digital/automated approaches. — Establish renewal playbooks, timelines, escalation paths, handoffs, and operating cadences. — Manage metrics and KPIs measuring renewal effectiveness. — Recruit, onboard, develop, and retain commercial talent as the function scales. Requirements: — 7+ years experience in SaaS, enterprise software, Customer Success, Account Management, Renewals, Sales, or similar. — 3+ years people leadership experience with coaching and developing high-performing teams. — Experience managing recurring revenue portfolios and meeting retention/renewal targets. — Strong understanding of SaaS metrics: ARR, Gross Revenue Retention, Net Revenue Retention, churn, contraction, renewal rate, expansion. — Experience building and managing renewal forecasts with operational rigor. — Strong commercial judgment in pricing, negotiation, procurement, contracting, and handling objections. — Ability to coach teams through complex commercial situations balancing customer relationships and revenue protection. — Experience collaborating with Customer Success and Sales on customer strategy and commercial outcomes. — Strong analytical skills to identify trends, diagnose performance, and determine interventions. — Track record improving workflows, standardization, automation, or systems to increase efficiency. — Strong cross-functional leadership and ability to influence Revenue Operations, Sales, Customer Success, Finance, Legal, and executives. — Excellent communication skills for detailed commercial and senior executive discussions. Success looks like building a Renewals organization that creates predictability, simplifies customer experience, engages customers early, identifies risks proactively, executes commercial conversations confidently, and provides accurate renewal visibility. Customer Success teams focus on value and risk mitigation while Renewals leads commercial renewal expertise. The renewal motion will scale with strong talent, clear ownership, operational discipline, automation, and data. Target Annual Compensation: $150-170K OTE (70/30 split). Applicants must be authorized to work for any employer in the U.S. No visa sponsorship available.