Customer Success менеджер вакансии - удалённо

Role Overview: As a Lead Customer Success Manager, you will own the post-sales strategic relationship, retention, and value realization across highest-stakes enterprise accounts. You will operate with high autonomy, driving customer outcomes while partnering with Sales to uncover and capitalize on strategic growth opportunities. You will serve as the trusted advisor and strategic lead for your portfolio, orchestrating technical and commercial counterparts including Forward-Deployed Engineers (FDEs), Account Executives, and Product leaders. You will bridge complex technical deployments with executive-level business goals to ensure customers realize maximum value and expand their footprint. Key Responsibilities: — Drive Strategic Account Value & Retention: accountable for net retention, customer health, and long-term strategic alignment across complex enterprise accounts. — Partner with Sales for Account Growth: collaborate with Account Executives/Strategic Account Managers to identify expansion vectors, co-develop account plans, and position new capabilities supporting customer's technical roadmap. — Integrate with Technical Counterparts: work closely with Forward-Deployed Engineers and technical leads to align technical delivery with business outcomes, remove friction, and accelerate time-to-value. — Operate as an Independent Bar-Raiser: build scalable Customer Success playbooks, elevate executive engagement standards, and operate with extreme ownership without step-by-step guidance. — Cultivate C-Suite & Technical Sponsorship: build multi-threaded relationships across business and technology functions (CIO, CISO, CTO, VPs of Engineering, Product Leads) to ensure alignment with corporate initiatives. — Drive Business Outcomes & QBRs: lead executive business reviews demonstrating clear ROI and anchoring accounts for long-term growth. Qualifications & Requirements: — 10+ years in Enterprise Customer Success, Account Management, or Technical Account Management handling high-ARR, complex enterprise platforms. — Proven commercial acumen and growth mindset with history of partnering with Sales to identify, nurture, and close upsells, expansions, and renewals in complex environments. — Deep experience collaborating with Forward-Deployed Engineers, Solutions Architects, and product delivery teams to translate technical achievements into commercial value. — Self-motivated leader excelling in ambiguous, fast-paced environments with full accountability for account outcomes. — Outstanding communication and presentation skills with experience advising C-level executives on technology strategy and operational efficiency. Nice-to-Haves: — Domain knowledge in High Tech (cloud native, hardware/software OEMs, AI/ML platforms) and understanding of engineering-led enterprise operations and scaling. What Success Looks Like in Year 1: — Month 3: fully onboarded, account health assessments completed, alignment with Sales AEs and FDE teams established. — Month 6: value-realization frameworks and executive cadence active, expansion pipelines co-developed with Sales. — Month 12: high Net Retention Rate achieved, demonstrable business outcomes delivered, elevated Customer Success playbooks established as standard practice. Applicants must be authorized to work in the U.S.; no visa sponsorship available.

Role Overview ITI Digital is seeking a Client Success Manager to serve as the primary relationship manager for a diverse portfolio of clients across their DXP platform and managed destination websites. The portfolio includes Destination Management Organizations (DMOs), regional tourism boards, Chambers of Commerce, parks & recreation departments, government agencies, and economic development organizations. A background working with or for these types of organizations is central to this role. This is an active, day-to-day account management position. The Client Success Manager personally conducts onboarding calls, manages ongoing client engagements, monitors product adoption, and leads the renewal process. The role owns a defined core book of accounts directly and provides day-to-day direction to a small team of Client Success Specialists across the team's combined account portfolio. The role also contributes to process refinement and serves as an internal representative of client needs in product and strategy discussions. This is a hands-on, collaborative role rather than a removed management position. Preferred Background The ideal candidate brings direct familiarity with the organizations ITI Digital serves, along with an understanding of the digital tools that support them. Relevant experience may include: — Experience within a Destination Management or Marketing Organization (DMO), government agency, or economic development organization in a marketing, digital, or partnership capacity — Experience selling marketing services, digital platforms, or SaaS solutions to destinations, tourism boards, parks & recreation departments, government agencies, or economic development organizations from an agency or vendor perspective — Familiarity with co-op programs, visitor guide campaigns, itinerary tools, virtual visitor centers, or digital engagement platforms used by public-sector or destination marketing organizations — Understanding of the operational environment of public-sector and quasi-public organizations, including board reporting cycles, grant-funded budgets, fiscal year planning, and multi-stakeholder decision-making processes — Ability to translate understanding of these organizations into thoughtful, consultative account management Key Responsibilities 1. Sales-to-CS Handoff & CRM Stewardship — Maintain CRM company and deal records up-to-date with client information; flag gaps and align with Sales as needed — Manage client management platform configuration, including lifecycle stages, health scores, and onboarding playbooks — Lead periodic reviews of client management platform database to ensure accuracy, clean segmentation, and up-to-date client records — Serve as primary CS point of contact for platform questions, configuration updates, and vendor best practices 2. New Client Onboarding Ownership — Conduct welcome calls and kickoff meetings, establishing meaningful rapport with clients — Clarify package scope, delivery timelines, and client-side resource commitments — Coordinate with Implementation and Technical Support specialists to track milestone completion; escalate blockers proactively — Provide product demonstrations tailored to client use cases — Deliver formal end-of-onboarding notification and satisfaction survey; document lessons learned for playbook improvement 3. Subscription Engagement & Product Adoption Strategy & Support — Maintain direct ownership of an assigned core book spanning DMOs, government agencies, Parks & Recreation departments, and economic development organizations — Conduct regular check-in cadences calibrated to client tier and account health — Connect product features to client outcomes including visitor center engagement metrics, grant reporting requirements, economic development KPIs, and co-op partner ROI — Identify expansion opportunities within existing accounts and hand off to Sales — Identify accounts showing signs of declining usage or key contact changes and respond with education or outreach — Share relevant case studies, benchmark data, and best practices — Serve as internal advocate for clients during product development discussions 4. Client Health Monitoring & Risk Management — Maintain health scores using usage data, survey results, support ticket patterns, and relationship signals — Conduct structured health-check conversations at defined intervals — Deploy satisfaction survey campaigns at key subscription milestones; analyze results and close feedback loop — Classify at-risk accounts on early indicators and maintain documented save plans — Log client-reported technical issues and escalate for triage and engineering assignment — Escalate at-risk accounts to leadership with situation summary and recommended course of action 5. Renewal Management — Maintain current, accurate renewal pipeline with visibility into contract end dates — Initiate renewal conversations well in advance; identify and address concerns early — Apply approved concession parameters for renewal negotiations; escalate offers outside boundaries — Prepare renewal contracts; track signature status and follow up — Escalate contract, pricing, or invoicing concerns to leadership with full account context 6. Team Collaboration, Coaching & Continuous Improvement — Provide day-to-day direction and support to Client Success Specialists — Serve as resource for Specialists in complex client situations — Partner with Implementation, Technical Support, and internal teams to resolve client issues — Contribute to development and refinement of onboarding and adoption playbooks — Contribute sector knowledge to internal conversations regarding product roadmap, marketing, and sales positioning — Uphold consistent standards in client communication, documentation, and CRM data management Ideal Candidate Profile — Dependable, consistently reliable in following through on commitments — Collaborative, willing to share knowledge and provide informal guidance — Consultative, approaches client relationships with careful listening and thoughtful problem-solving — Sector-fluent, familiar with operational and planning cycles of DMOs, government agencies, and economic development organizations — Tech-curious, interested in SaaS and digital platforms — Detail-oriented, attentive to accuracy and thoroughness in CRM management, milestone tracking, and contract administration — Adaptable, comfortable navigating shifting priorities — Autonomous, able to exercise sound independent judgment — Composed under pressure, maintains professionalism in fast-paced environment Position Details — Location: Fully remote — US Eastern Time Zone (8 AM – 5 PM ET). Candidates in US Eastern or Central Time Zone preferred — Work Schedule: Full-time exempt, standard hours 8:00 am–5:00 pm EST, minimum 40 hours per week — Employment Type: Contract-to-hire 1099 with 90-day evaluation, converts to Full-Time W2 with benefits — Compensation: Commensurate with experience — Reports To: VP, Digital Strategy — Platform Communication/Systems: Slack, Zoom, Google Meet, CRM/project management tools such as Vitally CS, HubSpot, Asana, JIRA, Freshdesk

Задачи: — Подключать новых клиентов: созваниваться, помогать подключить систему управления и сопоставлять квартиры клиента с его объявлениями. — Доводить клиента до первого включения автопилота цен и следить, чтобы автопилот остался включённым. — Разбирать по данным вопросы «почему такая цена» и объяснять ответ простыми словами. — Быстро отвечать в чате и по телефону, не в порядке очереди. — Возвращать тех, кто зарегистрировался и остановился на полпути. — Замечать часто задаваемые клиентами вопросы и приносить их в продукт. Требования: — От года работы с клиентами в B2B: customer success, аккаунт-менеджмент, внедрение, вторая линия поддержки. — Аналитический склад ума. — Уверенная работа в таблицах (формулы, сводные), умение видеть закономерности в данных и отличать причину от совпадения. — Понимание, как устроены интеграции: API, личный кабинет, сопоставление справочников. — Умение звонить и перезванивать клиентам. — Грамотная письменная речь без канцелярита. — Готовность признать незнание и проверить информацию. — Будет плюсом знание SQL на уровне SELECT с JOIN и GROUP BY. — Опыт в посуточной аренде, гостиницах или бизнесах с ежедневным изменением цен: авиабилеты, e-commerce, маркетплейсы. — Знание понятий загрузка, ADR, сезонность и глубина бронирования (обучат при необходимости). — Опыт работы с Bnovo, TravelLine, Realty Calendar или похожими системами. — Не подходит для тех, кто предпочитает работать по скрипту и передавать сложные вопросы дальше. Условия: — Удалённая работа с часовым поясом от МСК-1 до МСК+3. — Клиенты находятся в разных городах, часть звонков приходится на вечер и выходные, нужно быть готовым отвечать. — Зарплата от 65 000 рублей в месяц. Процесс отбора: — В отклике нужно ответить на вопрос с примером ситуации по ценообразованию и описать опыт работы с клиентами. — Далее один короткий созвон, один длинный и оплачиваемая тестовая неделя на реальных клиентах.

Algolia is a market leader in AI Search, serving over 18,000 businesses and processing over 30 billion search requests weekly. The company raised $150 million in Series D funding in 2021, reaching a valuation of $2.25 billion. The Customer Success Engineer role involves ensuring customers successfully adopt, implement, and scale Algolia's search and discovery platform. Responsibilities include delivering technical onboarding, solution design, best-practice guidance, and hands-on implementation support. The role requires partnering with customers to design scalable solutions, supporting Professional and Expert Foundation offerings, acting as a Technical Owner for assigned accounts, and ensuring smooth delivery through communication, documentation, and stakeholder alignment. Key tasks include consulting customers, delivering technical workshops, advising on search implementation and optimization, collaborating with Customer Success Managers, escalating issues as needed, partnering with Product and Engineering teams, reporting case status, identifying and resolving technical risks, and optimizing customer environments. Requirements: — 4+ years in a customer-facing technical role (CSE, SE, SA, consultant), preferably in SaaS — Functional knowledge of at least one programming language: JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python — Experience with REST API, database management, and web development technologies — Experience delivering technical workshops (training, knowledge transfer, implementation, code review) — Lifelong learning and growth mindset — Ability to explain complex technical concepts to broad audiences — Proficiency in communicating technical issues to technical and non-technical audiences via phone and email — Excellent time management, task prioritization, and situational urgency evaluation — Occasional travel to customer locations may be required Nice to have: — Experience implementing or optimizing search & discovery experiences — Experience designing and developing generative AI and agentic applications — Experience in high-growth SaaS environments — Familiarity with iOS & Android platforms — Experience supporting open-source projects and GitHub communities — Experience with Shopify, Magento, and Salesforce Algolia offers a flexible workplace strategy with options for fully remote or hybrid-remote work. The company values grit, trust, candor, care, and humility. Algolia is committed to diversity, inclusion, and creating a respectful workplace. Candidates are advised to apply only through the official careers page and be cautious of recruitment scams.

Location: Remote About us OpenZeppelin is the security standard onchain finance is built on. Founded in 2015, our mission is to accelerate the world's transition to an open financial system, built on open standards and secured by rigorous research. Our open-source Contract Libraries have facilitated over $35 trillion in onchain value and are used by 10 of the top 10 tokenized money market funds and 9 of the top 10 stablecoins by market cap. We combine AI-native security tooling with deep research and a decade of audit expertise to support leading institutions and crypto-native teams shaping the next generation of digital assets like DTCC, Fidelity, Coinbase, Uniswap, Aave, the Ethereum Foundation, and many more across the full secure development lifecycle. Please note: Always refer to OpenZeppelin's official job page for the most accurate information about our open roles, as we have seen multiple third party job sites posting inaccurate information. The Customer Success Team The Customer Success Team owns full project lifecycles and client deliveries end-to-end; keeping Security Research, Secure Development, Engineering, Sales, Solutions, Executive team and clients aligned on a shared plan throughout the entire delivery. Core responsibility of the Customer Success team is client satisfaction as well as supporting any renewal discussions and ongoing partnership. The type of deliveries span across the security services work (audits, reviews, applied research), smart contract library development, web3 tooling as well as marketing and developer relationship engagements. What you'll be doing Own the Engagement: Own the full lifecycle of strategic ecosystem accounts, from kickoff through delivery, renewal, and expansion. Serve as the primary point of contact and trusted advisor for each client. Drive Delivery: Lead client kickoffs, manage scope through a structured change-order process, oversee end-to-end audit delivery, coordinate quality review and publishing, and proactively escalate risks to internal leadership. Administer Program Governance: Operate the day-to-day governance framework for each engagement — RASCI matrices, workstream structures, and engagement models — and keep the program's working cadence and reporting metrics current. Maintain core program artifacts (milestone plans, scope/MVP definitions, RAID logs) as the definitive source of truth, and formulate executive-level status reports for client and internal leadership. Orchestrate Technical Delivery: Coordinate architecture and requirements sessions with client engineering teams and translate outcomes into actionable delivery milestones. Oversee delivery across audit and engineering teams — backlogs, sprints, and stage gates — to ensure high-quality, on-time releases, and provide formal go/no-go recommendations at key milestones. Manage technical dependencies including repository access, audit cycles, and vendor onboarding, collaborating with legal on contractual or SOW-related blockers. Coordinate Third-Party Infrastructure: Synchronize delivery timelines and technical specifications with third-party infrastructure providers and partners, supporting senior leadership in commercial and contractual decision-making where needed. Facilitate Dependency Mapping & Risk Management: Facilitate stakeholder coordination and dependency mapping across cross-functional teams, resolving operational blockers at the working level and escalating critical decisions to senior stakeholders. Maintain the program's risk and compliance register and drive a regular cadence for regulatory-readiness governance and mitigation. Build Account Intelligence: Maintain deep, current knowledge of each ecosystem's goals, tech stack, governance, roadmap, and funding landscape. Anticipate client needs and surface opportunities before they are asked for. Grow the Account: Partner with Sales, Secure Development, Security Services, and Growth to identify upsell opportunities, build compelling renewal narratives tied to value delivered, and contribute directly to the business unit's recurring revenue and subscription targets. Coordinate on target-state and go-to-market use cases, monitoring GTM execution and flagging slippage to program leadership. Engage Technically: Review codebases at a high level for estimation purposes, hold meaningful technical conversations with client engineering teams, and translate between the client's technical context and OpenZeppelin's delivery teams. Operate with Rigor: Monitor team performance against key delivery metrics including resource utilization, allocation, and on-time delivery. Use our internal tooling (GitHub, Notion, Slack, HubSpot, and our internal automation system) to streamline workflows and reduce operational overhead. Deliver Unreasonable Hospitality: Every interaction should exceed expectations. You set the standard for exceptional client care across all account touchpoints, and the judgment calls that AI tooling cannot replicate are yours to make. You have 5+ years of experience in Technical Program Management, Technical Account Management, Customer Success, Engagement Management, Solutions Architecture, or a closely related customer-facing technical role. Proven track record managing complex, multi-stakeholder technical delivery on time and within scope, and managing a book of business with renewal and expansion responsibility. Technical background sufficient to review code at a high level for estimation and to hold credible conversations about smart contract architecture. You do not need to write Solidity, but you should not be lost in a code review. Deep understanding of blockchain ecosystems, L1/L2 infrastructure, and the dynamics of open-source business models. Genuine passion for the space. Solidity or Rust reading proficiency, or hands-on cybersecurity experience. Exceptional relationship-building skills. Clients call you first because they want to, not because they have to. Strong commercial instincts: experience managing renewal cycles, negotiating change orders, and building account expansion narratives. Superb organization and the ability to manage multiple complex engagements concurrently across many stakeholders and time zones. Advanced English; excellent written and verbal communication. Comfortable presenting to a CTO and a CFO in the same meeting. Advanced knowledge of project management and collaboration tools including GitHub, Notion, Linear, Slack, and HubSpot. Comfort working in a fully remote, async-first, globally distributed environment. Nice to have Prior experience working directly with protocol teams, L2 ecosystems, or blockchain foundations. Familiarity with OpenZeppelin's product suite (Contracts, Open-Source Tools, Audits, AI Auditor). Project management certification (PMP, Scrum Master, or equivalent). Background in solutions consulting, technical pre-sales, or professional services delivery. Experience in a high-growth startup building processes from scratch. PMO or people management experience. Logistics: Our interview process takes place on Zoom and tends to consist of the following stages: Recruiter Call (30 minutes) Hiring Manager Call (30 minutes) Team Interview (30 minutes) Paid work test (up to 20 hours of paid work) Reference checks Benefits Meet your teammates at company gatherings around the world 😎 Enjoy the flexibility of fully remote work 🌎 Take the time you need with flexible time off 🏝 Grow your family with 8 weeks of paid leave for primary caregivers, 4 weeks for secondary caregivers, and a one-time $3,600 baby bonus 💙 Build your ideal home office with up to $500 in equipment support 🪑 Stay covered with medical insurance 🏥 Keep growing with learning and development opportunities 🧠 Get a monthly stipend for your preferred co-working space 💻 At OpenZeppelin , we are an equal opportunity employer and we value different perspectives. We are committed to building a diverse workforce. This includes but is not limited to gender, race, sexual orientation, religion, national origin and other characteristics that make each one of us unique. In this uniqueness, we find the most value. Come join us! Use of AI as part of the recruiting process As part of OpenZeppelin’s recruitment process, we may use automated tools, including artificial intelligence, to assist in reviewing applications and assessing candidate qualifications. These tools are used to support our People team by identifying relevant skills and experience, and are not used to make decisions solely by automated means. All hiring decisions involve human review. Any personal data provided as part of your application will be processed in accordance with OpenZeppelin’s Data Privacy Notice . If you have questions about this recruitment process or would like to request human review of your application, please contact us at talent@openzeppelin.com.

Задачи: — Быть основным контактным лицом для стратегических корпоративных клиентов, строить многопоточечные отношения с разработчиками, продуктовыми командами и руководителями высшего звена — Выступать в роли технического эксперта в разговорах с клиентами, проверять архитектуру интеграций, устранять неполадки в реализации API и консультировать по лучшим практикам по всему портфелю продуктов Vonage (SMS, Voice, WhatsApp, RCS, Video, Verify и др.) — Проводить ежеквартальные бизнес-обзоры (QBR), выявлять риски для здоровья клиентов и сотрудничать с техническими экспертами, продуктовой и инженерной командами для решения сложных задач — Отвечать за рост доходов и прямой маржи по своему портфелю, точно прогнозировать и реализовывать стратегии удержания и расширения — Разрабатывать планы успеха, ориентированные на результаты, согласованные с бизнес-целями каждого клиента, обеспечивая измеримое принятие платформы и долгосрочную отдачу от инвестиций — Выявлять и развивать возможности для дополнительной продажи и перекрестных продаж, связывая кейсы клиентов с новыми или недостаточно используемыми возможностями, тесно сотрудничать с отделом продаж, используя данные об использовании, оценки здоровья и метрики вовлеченности — Сотрудничать с техническими менеджерами решений (TSM) в рамках модели pod для сложных решений и эскалаций, сохраняя полную ответственность за коммерческие результаты Требования: — Свободное владение английским и немецким/французским языками — Более 5 лет опыта в техническом управлении аккаунтами, успехе клиентов или аналогичной стратегической роли с сильной технической базой в API или продуктах для разработчиков — Глубокие практические знания CPaaS или API платформ: мессенджинг (SMS, WhatsApp Business Platform, RCS), Voice/VoIP, Video и решения для аутентификации/Verify — Твердое понимание REST API, вебхуков, SDK и паттернов интеграции ПО, умение читать документацию API и участвовать в техническом устранении неполадок вместе с клиентами — Подтвержденный опыт управления и развития сложных корпоративных аккаунтов с значительной ответственностью за ARR — Исключительные коммуникативные навыки, способность вести глубокие технические разговоры с разработчиками и инженерами, а также ясно объяснять эти концепции бизнес- и исполнительной аудитории — Ориентация на данные, умение использовать оценки здоровья клиентов, аналитику использования и метрики вовлеченности для выявления рисков и возможностей роста (Salesforce, Gainsight или эквивалент) — Способность ориентироваться в сложных многостейкхолдерных средах и достигать согласия по конкурирующим приоритетам Плюсы: — Прямой опыт работы в CPaaS провайдере (например, Vonage, Twilio, Sinch, Infobip, MessageBird) — Знакомство с платформами разговорного ИИ, чатботами или стратегиями омниканального взаимодействия — Знание протоколов VoIP, SIP или WebRTC — Степень бакалавра в области компьютерных наук, информационных технологий, инженерии или смежных областей Условия: — Возможность значительного влияния на стратегический опыт клиентов и рост бизнеса — Конкурентоспособная зарплата и возможности карьерного роста — Частная медицинская страховка (Adeslas) — Групповой пенсионный план (Generali) — Страхование жизни и от несчастных случаев (VidaCaixa) — Линия поддержки Ericsson Care — Дискреционное время отдыха (DTO)

Задачи: — Быть основным контактным лицом для назначенных клиентов, развивать стратегические отношения и направлять внедрение платформы и планирование успеха — Проводить регулярные бизнес-обзоры (QBRs/EBRs), четко сообщать о ROI и согласовывать метрики успеха для поддержки удержания и расширения — Понимать отрасли, цели и проблемы клиентов для предоставления индивидуальных рекомендаций и согласования внутренних и внешних заинтересованных сторон по целям успеха — Повышать осведомленность и использование ключевых функций платформы, обеспечивать постоянное обучение и выявлять возможности для расширенного внедрения — Проактивно контролировать состояние клиентов, управлять эскалациями и сотрудничать с командами продукта, инженерии, поддержки и продаж для решения проблем и обмена действенными инсайтами — Поддерживать экспертные знания о дорожной карте продукта и сообщать клиентам о соответствующих обновлениях и улучшениях — Координировать с внутренними командами разработку и выполнение планов успеха клиентов, устраняя риски до того, как они повлияют на вовлеченность или удовлетворенность Требования: — Опыт работы в enterprise SaaS не менее 5 лет, из них не менее 3 лет в Customer Success, TAM или поддержке — Доказанная способность управлять большими портфелями клиентов и развивать долгосрочные отношения, включая на уровне руководителей — Отличные коммуникативные, презентационные и организационные навыки, умение эффективно вести стратегические и технические разговоры — Сильные навыки решения проблем и опыт разрешения эскалаций при сохранении положительного опыта клиента — Владение CRM и инструментами управления кейсами, такими как Salesforce и Jira — Техническая компетентность в области интернет-технологий, сетей и продуктов электронной безопасности — Степень бакалавра в области компьютерных наук, инженерии или смежной технической дисциплины, либо эквивалентный практический опыт Условия: — Фактическая компенсация определяется на основе навыков, опыта, квалификации и географического положения — Возможность получения бонусов, акций и комплексного пакета льгот Роль предполагает удаленную работу из США.

About the Role As a Customer Success Manager at Abnormal AI, you will serve as the primary liaison between customers and internal teams, focusing on successful onboarding, adoption, and ongoing value delivery. You will build and nurture strong customer relationships, align on business goals, and drive measurable outcomes through best practice adoption and strategic planning. You will proactively identify opportunities and risks to help customers maximize their investment and contribute valuable feedback for product improvements. Your role involves collaboration with cross-functional teams and maintaining customer satisfaction and retention. Who you are - Skilled at building trust and maintaining relationships with stakeholders at various organizational levels, including executives - Action-oriented, analytical, and collaborative in approach to customer success and issue resolution - Dedicated to delivering measurable customer value and ensuring satisfaction throughout the customer lifecycle - Strong verbal and written communication skills, comfortable handling both strategic discussions and technical conversations - Solid technical understanding of SaaS products, including internet technologies, networking, and email security solutions - Proven track record of driving product adoption and supporting long-term customer growth What you will do - Act as the main point of contact for assigned customers, developing strategic relationships and guiding platform adoption and success planning - Deliver regular business reviews (QBRs/EBRs), clearly communicating ROI and aligning on success metrics to support retention and expansion - Understand customers’ industries, goals, and challenges to provide tailored recommendations and align internal and external stakeholders on success objectives - Promote awareness and usage of key platform features, provide ongoing education, and identify opportunities for expanded adoption - Proactively monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams to resolve issues and share actionable insights - Maintain expert knowledge of the product roadmap and communicate relevant updates and enhancements to customers - Coordinate with internal teams to develop and execute customer success plans, addressing risks before they impact engagement or satisfaction Must Haves - 5+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success, TAM, or support roles - Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level - Excellent communication, presentation, and organizational skills, capable of managing both strategic and technical conversations effectively - Strong problem-solving skills and experience resolving escalations while maintaining a positive customer experience - Proficiency with CRM and case management tools such as Salesforce and Jira - Technical proficiency related to internet technologies, networking, and email security products - Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience

Location: USA Workplace: remote Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. We help organizations automate customer and operational workflows achieving the fastest time-to-value and the highest ROI on the market. Millions of workflows run on Creatio daily, supporting thousands of clients in over 100 countries. Genuine care for our clients and partners is at the heart of our DNA.  We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. Who We’re Looking For: We are seeking passionate, proactive, and results-driven Customer Success Manager to join our team and drive exceptional customer outcomes. In this role, you will develop and maintain strategic relationships with SMB & Corporate segment clients across US and Canada markets, serving as a trusted advisor to key stakeholders. The ideal candidate is someone who thrives in a dynamic environment, embraces challenges as opportunities, and is motivated to bring fresh ideas to the table. You should be a strong team player with excellent communication skills, eager to dive deep into our product, continuously learn, and make an impact from day one. Most importantly, we’re looking for individuals who share our values, believe in collaboration, and want to be part of a workplace where creativity, accountability, and ambition are celebrated. The role is based in Poland and requires availability to work a shifted schedule from 1:00 p.m. to 10:00 p.m. CET to ensure effective cross-regional collaboration. International travel may be required for this role. Responsibilities: -Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment. -Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives. -Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues. -Help customers achieve their desired outcomes through product consulting, value realization, and high ROI. -Grow customer's portfolio through zero churn and active cross and up-sales. Requirements: -3+ years of experience working with global segment customers (preferably North America region); -Fluent in English — both verbal and written with executive-level communication; -Experience with CRM / ERP / Core systems / LC/NC solutions / other corporate software; -Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners; -Experience managing or overseeing software implementations, customizations, or in-depth product demos for corporate software; -Strong Customer-Centric Communication and Presentations Skills; -Commercial acumen, including negotiation and renewal management; -Excellent time management and efficiency skills. What you should expect from us: Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Location: North America Workplace: Remote At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America. You can work from anywhere within this region. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you'll do - Develop and maintain strong relationships with key stakeholders at Linear’s mid-market customers - act as the primary point of contact for customer inquiries, concerns, and feedback - Become a product expert and help customers use Linear to drive business outcomes - Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts - Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product What we're looking for - 3+ years relevant work experience in a technical customer-facing role - SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment - Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively - Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively - Previous experience working with product + engineering teams and/or developer tools is preferred What we offer - Interesting and challenging work - Work-life balance - Competitive salary and equity - Employee-friendly equity terms (early exercise, extended exercise) - Stipend to set up your home office - Paid lunch and coffee during workdays - Work remotely, no commuting to the office - Paid co-working space/desk at an office - Health, dental, and vision insurance (US) - Regular team events and offsites - 5 weeks of paid vacation - 4 months of paid parental leave Learn how we think and work: - A story about our mission: Read Me https://linear.app/readme - Our hiring process: How we hire at Linear https://linear.app/now/how-we-hire-at-linear - Building our way: Announcing our Series C https://linear.app/blog/building-our-way - Sequoia Capital Spotlight: Designing for the Developers https://www.sequoiacap.com/article/linear-spotlight/ - Building our teams: Why and how we do work trials at Linear https://linear.app/blog/why-and-how-we-do-work-trials-at-linear - A video series: Conversations on Quality https://linear.app/quality - Our recent tender offer: Sharing Linear’s growth with the people building it https://linear.app/now/sharing-growth-with-the-people-building-linear   Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. A note on recruitment fraud: all official Linear hiring communication comes from an @linear.app http://linear.app email address, and all open roles are listed at linear.app/careers http://linear.app/careers. We never ask candidates for payment or financial information. Suspicious messages can be reported to security@linear.app.

Location: Canada; United States Workplace: Remote ABOUT DOCKER Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. _______________________________________________________________________ As a Senior Technical Account Manager (TAM) at Docker, you will serve as a trusted advisor to our most strategic customers, ensuring they realize measurable value from their investment in Docker’s platform. TAMs are responsible for guiding adoption, managing technical relationships, and influencing customer outcomes across the post-sales lifecycle. This role sits within Docker’s Customer Engineering Group, which unifies pre- and post-sales technical teams to deliver a seamless, outcomes-driven customer experience. You’ll collaborate closely with Solutions Engineers, Engagement Services, and Product teams to help customers accelerate time-to-value, reduce friction, and achieve long-term success with Docker. RESPONSIBILITIES Customer Success and Adoption - Build strong relationships with assigned enterprise customers, understanding their technical landscape, priorities, and success criteria. - Drive product adoption and operational maturity, aligning Docker capabilities to customer objectives and outcomes. - Conduct regular technical and business reviews to demonstrate value realization and identify opportunities for growth. - Anticipate risks and blockers, developing mitigation plans in partnership with customer and internal teams. Technical Engagement and Collaboration - Serve as the primary post-sales technical contact and advocate for assigned accounts, connecting customer feedback to Product, Engineering, and Support. - Partner with Solutions Engineers to ensure smooth handoff from pre-sales to onboarding and sustained success thereafter. - Create and share reusable best practices, reference architectures, and technical playbooks that scale customer success. - Provide proactive guidance on containerization, CI/CD, infrastructure-as-code, and emerging developer productivity trends. Operational Excellence - Maintain high-quality documentation of customer engagements, health status, and progress toward success metrics. - Contribute to a consistent TAM engagement model, leveraging standardized processes for onboarding, health reviews, and renewals. - Support development of scalable initiatives such as 1:many workshops and digital enablement programs. QUALIFICATIONS - 4+ years in a customer-facing technical role (e.g., TAM, Solutions Architect, DevOps Consultant, Customer Engineer). - Strong understanding of Docker, Kubernetes, CI/CD, IaC, and cloud-native development practices. - Proven ability to translate technical capabilities into business outcomes and drive measurable customer value. - Excellent communication skills across both technical and executive audiences. - Skilled at identifying patterns and building long-term strategies beyond point solutions. - Comfortable working cross-functionally in a global, distributed organization. Bonus Qualifications - Experience with developer-first platforms or PLG (product-led growth) models. - Familiarity with AI/ML infrastructure or agent-based development platforms. - Prior experience in post-sales or lifecycle management at an infrastructure or SaaS company. WHAT TO EXPECT FIRST 30 DAYS - Complete onboarding and ramp-up training on Docker’s products, tools, and engagement frameworks. - Shadow experienced TAMs and Solution Engineers on customer calls to learn engagement rhythms. - Meet your portfolio of customers and understand their environments, goals, and success metrics. - Build relationships with internal partners including Support, Product, and Sales. - Review existing customer documentation and success plans to identify initial opportunities for impact. FIRST 90 DAYS - Take ownership of a customer portfolio and begin leading account engagements. Conduct your first technical or executive business reviews with guidance from your manager. - Establish a cadence of customer check-ins, documenting key success milestones and adoption progress. - Identify at least one process or content improvement that can scale customer engagement or reduce friction. - Contribute to cross-functional discussions that connect customer insights with product feedback. ONE YEAR OUTLOOK - Own the full lifecycle for a portfolio of strategic or enterprise customers, delivering measurable improvements in adoption and health scores. - Build executive relationships and serve as the customer’s voice within Docker. - Contribute to building the broader TAM engagement model through shared best practices and enablement resources. - Demonstrate impact through increased customer value realization, renewal success, and platform expansion. - Mentor new TAMs and participate in developing scalable frameworks for onboarding and customer engagement. - Docker does not offer visa sponsorship for this role.   Compensation & Equity Canada: CA$201,600 – CA$288,000 OTE + equity United States: $139,125 – $198,750 OTE + equity ______________________________________________________________________ POSTING INFORMATION - Open vacancy: This posting is for an existing open role. - AI in hiring: Docker may use AI-assisted tools during our recruiting process. - Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent. ______________________________________________________________________ PERKS & BENEFITS - Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration. - Flexibility that fits your life – We trust you to manage your schedule while delivering great work. - Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break. - Home office support – Set up your workspace for comfort and success. - Technology stipend – Equivalent to US$100 net per month to help support your work. - Learning & development – Annual stipend for conferences, courses, certifications, and continued learning. - Parental leave – 16 weeks of paid parental leave after six months of employment. - Equity for all full-time employees – Share in Docker's long-term success as we continue to grow. - Comprehensive benefits – Medical, retirement, and paid holidays vary by country. - Docker swag – Because representing the whale never gets old. Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community. #LI-REMOTE

Location: USA Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. With a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.  In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.Who we're looking for:We are looking for an Enterprise Customer Success Manager who will be working with strategic customers across the North American market. The candidate should be based on the U.S. East Coast, with candidates in the Central Time Zone potentially considered. This role will focus on strategic customers with a strong emphasis on banks, credit unions, and other financial services organizations.Key Responsibilities:Maintain and develop long-term relationships with strategic customers in the Corporate & Enterprise segment across North America.Act as a trusted advisor to assigned accounts and communicate effectively with stakeholders at different levels, including C-level executives.Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identifying early red flags to prevent delivery and launch-related issues.Become a Creatio product expert and help customers achieve their desired business outcomes, value realization, strong product adoption, and high ROI.Develop a deep understanding of customers' business priorities and proactively identify opportunities to support their long-term success.Grow the customer portfolio through strong retention, zero churn, and active cross-sell and upsell.Collaborate closely with internal Sales, Delivery, Support, Product, and Partner teams to ensure a consistent customer experience.Requirements:Minimum 3+ years of B2B Customer Success, Account Management, or Project Management experience working with Enterprise accounts in the U.S.Experience working with banks and/or credit unions and a good understanding of their business models, key processes, and customer/member needs.Proven track record of building strong customer relationships, driving adoption and value realization, and supporting retention and account growth.Strong executive-level communication skills and experience engaging with senior and C-level stakeholders.Experience working with CRM, BPM, or low-code/no-code solutions is preferred.Experience overseeing complex technology implementation projects and proactively identifying customer or delivery risks is a plus.Strong customer-centric mindset with a track record of delivering customer success.Ability to navigate complex customer organizations, coordinate multiple stakeholders, and drive issues toward resolution.Desire to learn and adapt quickly in a fast-changing market and technology environment.Ability to travel for customer meetings and onsite engagements as needed.What to expect from us:Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Key Responsibilities: — Serve as a trusted, consultative partner to clients post-sale, ensuring they achieve measurable value and success with the organization’s products and services. — Maintain a deep understanding of clients’ industries, business objectives, and market challenges to provide relevant recommendations and insights. — Assist in client onboarding, product implementation, and training to ensure a smooth and effective customer experience. — Proactively engage with clients to ensure product or service functionality, identify potential issues early, and provide solutions that maximize satisfaction. — Collaborate cross-functionally with sales, marketing, product, and technical teams to align on client goals and ensure consistent delivery of service. — Track key success metrics, such as client engagement, adoption rates, renewals, and churn, to measure and drive customer health and satisfaction. — Identify opportunities for client growth, including up-sell and cross-sell potential, by aligning product capabilities with customer needs. — Conduct regular business reviews with clients to evaluate performance outcomes, gather feedback, and recommend enhancements. — Develop and maintain documentation for client accounts, including activity records, success plans, and performance summaries. — Act as a client advocate within the organization, communicating feedback to improve product features, services, and support. — Stay current with industry trends and product developments to serve as a knowledgeable resource for clients. Qualifications: — Bachelor’s degree in Business Administration, Marketing, Communications, or a related field preferred. — 3–5 years of experience in customer success, account management, or client services, preferably in a SaaS or technology-driven environment. — Proven ability to manage customer relationships and deliver measurable results in retention and satisfaction. — Strong communication, interpersonal, and presentation skills. — Analytical mindset with experience using customer success metrics and tools to measure engagement and performance. — Proficiency with CRM and customer success software (e.g., Salesforce, Gainsight, HubSpot, ChurnZero). — Excellent problem-solving skills and ability to anticipate client needs. — Strong organizational skills with the ability to manage multiple clients and priorities simultaneously. — Collaborative and customer-oriented mindset with a passion for driving client success. Benefits: — 100% company-paid medical, dental, and vision plans. — Unlimited Flexible Time Off. — Personalized career roadmap for each employee. — Professional development through training and educational opportunities. — Supportive environment prioritizing physical, mental, and emotional well-being of employees and their families.

Location: Russia Workplace: remote We are looking for a highly motivated and strategic Customer Success Manager to join our team. In this role, you will manage a portfolio of high-value clients, ensuring their satisfaction, growth, and long-term retention. Acting as a trusted advisor, you’ll be the key point of contact between our customers and internal teams, driving product adoption, identifying new business opportunities, and ensuring seamless execution of customer needs. Key Responsibilities Build and nurture strategic relationships with a portfolio of major clients to ensure satisfaction, retention, and growth. Understand customer goals and business needs through in-depth discovery and regular communication, ensuring our solutions align with their objectives. Propose new products, features, and solutions to drive customer value and support their ongoing success. Act as the voice of the customer internally , liaising with product, sales, and support teams to ensure timely and accurate delivery of customer requests. Own the execution of customer deliverables , ensuring internal stakeholders are aligned and accountable. Resolve issues and manage escalations with professionalism, protecting the integrity of the relationship. Conduct regular Business Reviews to assess customer health, review progress toward objectives, and gather actionable feedback. Identify and support upsell and expansion opportunities , contributing to revenue growth through long-term relationship development. Track and analyze customer success metrics to generate actionable insights and report on customer performance at a senior level. Qualifications Proven 1-2 years of experience in Customer Success, Account Management, or related client-facing roles Strong ability to build relationships and influence stakeholders at all levels, both externally and internally. Excellent communication, presentation, and problem-solving skills. English speaking skills – Proficiency / Advanced; must be able to communicate clearly and professionally with global clients and internal teams. Comfortable working cross-functionally with product, engineering, and sales teams. Data-driven mindset with experience in analyzing metrics and translating them into business outcomes. Proactive, detail-oriented, and highly organized with a strong sense of ownership and accountability. Experience in industry, e.g., gaming, SaaS, fintech is a plus. Why Join Us Opportunity to work with top-tier clients and make a measurable impact. A dynamic, collaborative team culture that values innovation and initiative. Continuous learning and growth opportunities within a global organization. Benefits   Convenient working tools: New Mac laptop and any other necessary equipment for your efficient work. Google Workspace, Atlassian, Jira, Slack   Professional growth: Paid professional training and attendance at specialized conferences Exchange of experience between employees within the company Opportunity for professional growth within the company and department Obtaining expertise in various areas and products of the company   More perks Possibility of flexibility working Access to the corporate library Health & dental insurance No dress code Comfortable and new office environment

Location: Dubai Workplace: Remote WHO ARE WE? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! WHY THIS ROLE? We’re seeking an exceptional Customer Success Manager with deep expertise in the UAE private sector enterprise landscape to lead our most strategic accounts across these dynamic markets. This role requires an individual who understands both the transformative potential of frontier AI and the unique requirements of private sector organizations in Saudi Arabia and the United Arab Emirates. WHAT YOU'LL DO STRATEGIC CUSTOMER PARTNERSHIP - Own the success, adoption, and growth of Cohere’s UAE private sector customers, ensuring they realize maximum value from our AI solutions. - Build deep, trusted relationships with senior enterprise stakeholders, including CXOs, VPs, Directors, and digital transformation leads. - Develop comprehensive success plans tailored to each organization’s mission, digital strategy, budget cycles, and unique constraints. - Serve as the primary point of contact and executive sponsor for your accounts, managing escalations and ensuring customer satisfaction. - Define and track success metrics aligned with private sector priorities: ROI, revenue growth, operational efficiency, cost savings, and innovation outcomes. AI ADOPTION & IMPLEMENTATION LEADERSHIP - Guide customers through the full lifecycle of AI adoption—from use case identification and pilot design through production deployment and scaling. - Lead secure AI implementation projects in complex enterprise environments, including sensitive systems and on-premises deployments. - Navigate the unique challenges of UAE private sector AI adoption: legacy system integration, data sensitivity, regulatory compliance (UAE Labour Law, Saudi business regulations), and cultural considerations. - Create and execute change management strategies to drive user adoption and value realization across diverse enterprise workforces. - Conduct regular executive business reviews with senior stakeholders, demonstrating ROI, impact, and strategic value. - Drive contract renewals and account growth by consistently delivering value and building trusted relationships. CUSTOMER ADVOCACY & PRODUCT INFLUENCE - Serve as the voice of UAE private sector customers within Cohere, advocating for features and capabilities that address regional enterprise needs. - Provide strategic feedback to Product and Engineering teams on requirements related to security, explainability, Arabic language support, and ethical AI. - Contribute to the development of UAE-specific enterprise offerings, implementation playbooks, documentation, and best practices. - Share customer insights to inform Cohere’s regional go-to-market strategy and positioning. - Represent Cohere at regional business forums, industry events, and enterprise roundtables. YOU MAY BE A GOOD FIT IF REQUIRED EXPERIENCE - 8+ years of experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise or private sector contexts. - At least 3-5 years working directly with UAE enterprises across industries such as finance, healthcare, logistics, or technology. - Proven track record of managing complex, strategic accounts with multiple stakeholders, long sales cycles, and multi-year implementation timelines. - Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments. - Experience developing and executing customer success strategies, QBRs, and executive engagement programs. - Deep understanding of how UAE enterprises evaluate, procure, and govern technology solutions. - Fluent Arabic and English language proficiency—essential for working across regional markets. - Strong knowledge of regional business culture, including relationship-building practices and hierarchical decision-making processes. REGIONAL EXPERTISE - Understanding of the UAE business environment: free zones, mainland companies, and multinational operations. - Knowledge of relevant regulations: UAE Labour Law (Federal Decree Law No. 33 of 2021), Saudi business regulations, and data protection frameworks. - Familiarity with national initiatives: Saudi Vision 2030, UAE Digital Transformation Strategy, and Smart Dubai. - Experience with regional cloud strategies and security frameworks. NICE TO HAVE - 3+ years specifically managing GenAI, LLM, or conversational AI implementations. - Experience with UAE enterprise digital transformation initiatives. - Direct experience with regional defense, financial services, or healthcare sectors. - Background in management consulting, systems integration, or digital transformation consulting for regional clients. FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS: - A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. - Full health and dental benefits, including a separate budget for mental health. - RRSP matching, 401K, Pension Scheme. - 100% Parental Leave top-up for up to 6 months, for either parent. - Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. Education & learning stipend for conferences, courses, and coaching. - 6 weeks of paid vacation (30 working days!) - Budget for traveling to other offices if you are remote, plus an annual company offsite. HOW AND WHERE WE WORK: - Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon. - For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. - For those not near an office: a co-working benefit so you can work alongside others in your city. - Everyone receives a $500 home office stipend to set up your workspace properly. If any of the above doesn’t line up exactly with your experience, we still encourage you to apply. We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs. We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider. Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.

Location: Remote (United States | Canada) Workplace: Remote 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Team Description The Technical Account Management team ensures customers realize long-term value from their 1Password investment. We combine technical expertise with customer advocacy, guiding organizations from implementation through adoption, expansion, and renewal. Our team partners closely with Onboarding and Implementation, Customer Success Managers, Product, Support, and Enablement to ensure customers experience a seamless journey post-sale. We are customer-obsessed, technically curious, and committed to building deep, trusted partnerships that help organizations succeed securely with 1Password and moving with urgency to solve what matters most. Summary As a Senior Technical Account Manager, you’ll own the technical side of the post-sale customer lifecycle. You’ll guide implementations, drive adoption, and act as a trusted technical advisor on identity, access, device trust, and SaaS security, driving tangible outcomes for our customers and helping shape the future of access management. You’ll take on strategic accounts, mentor peers, and influence how we scale customer engagement, processes, and best practices across the organization. You’ll balance technical depth with business acumen, always with an eye on driving customer value and retention. WHAT WE’RE LOOKING FOR - 6+ years in a customer-facing technical role (Technical Account Manager, Solutions Architect, Solutions Engineer, or Implementation Consultant) within a SaaS or security focused B2B environment. - Proven ability to lead technical onboarding and implementation conversations with both technical and business stakeholders throughout the entire post-sale journey. - Strong communication, storytelling, and demo skills. You are able to translate complex technical concepts into clear business value. - Experience driving customer adoption, expansion, or renewal through proactive technical engagement. - Strong understanding of modern security frameworks SOC 2, ISO 27001, and GDPR) and identity protocols (e.g. SSO-SAML/OIDC, SCIM). - Advanced real-world experience with various SaaS products and cloud-based infrastructure, Docker, Kubernetes, and command-line interfaces to name a few. - Previously working in or adjacent experience to the DevOps space. - Experience working directly with scripting/automation or software development. - The ability to take on new technologies with the challenges they bring and quickly become a subject matter expert for the rest of your team. - Ability to work independently in a remote-first environment, while collaborating cross-functionally. - Familiarity with AI technologies and the ability to advise customers on evolving product roadmaps. - Experience mentoring peers, shaping enablement, and improving customer lifecycle processes. - Experience with 1Password (or other password managers), SaaS lifecycle management, MDM or device posture tools is a strong plus. What You Can Expect - Own post-sale technical relationships, guiding customers from onboarding through adoption and renewal. - Lead technical implementation, including integrations, configuration, and security reviews. - Act as the technical advisor for assigned accounts, ensuring customers are set up for long-term success. - Partner with Customer Success Managers to proactively identify risks, drive expansion opportunities, and maximize customer value. - Contribute to strategic customer health reviews and success planning across the full 1Password ecosystem. - Represent the customer voice internally by sharing feedback with Product, Marketing, and Support. - Create and maintain resources (playbooks, knowledge base, etc) that scale customer impact. - Mentor junior team members, contribute to enablement, and shape scalable processes. - Act as an escalation point for complex technical challenges and strategic accounts. - Occasionally represent 1Password at customer meetings, industry events, or team offsites (some travel may be required). Success looks like: - Customers achieving full technical implementation within target timelines. - Increased adoption of integrations (EPM (SSO, SCIM), EPM Dev Tools, SaaS Manager, Device Trust, Privileged Access). - Positive customer feedback and renewal growth driven by proactive technical guidance. - Mentoring peers and helping mature TAM processes for scale.   USA-based roles only: The annual base salary for this role is between $124,000 USD and $180,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $113,000 CAD and $164,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.   This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Location: Ukraine Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. With a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.  In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. Who We’re Looking For: We are seeking passionate, proactive, and results-driven Customer Success Manager to join our team and drive exceptional customer outcomes. In this role, you will develop and maintain strategic relationships with SMB & Corporate segment clients across Eastern Europe and Central Asian market , serving as a trusted advisor to key stakeholders. The ideal candidate is someone who thrives in a dynamic environment, embraces challenges as opportunities, and is motivated to bring fresh ideas to the table. You should be a strong team player with excellent communication skills, eager to dive deep into our product, continuously learn, and make an impact from day one. Most importantly, we’re looking for individuals who share our values, believe in collaboration, and want to be part of a workplace where creativity, accountability, and ambition are celebrated. Responsibilities: Maintain and develop long-term relationships with strategic customers of the Corporate & SMB segment in Eastern Europe and Central Asia. Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives. Control and audit delivery processes in implementation projects for Corporate & SMB customers, identify early red flags to prevent delivery and launch-related issues. Help customers achieve their desired outcomes through product consulting, value realization, and high ROI. Grow customer's portfolio through zero churn and active cross and up-sales. Requirements: 2+ years of experience working with customers in Eastern Europe region; Upper-Intermediate level of English; Experience with CRM / ERP / Core systems / LC/NC solutions / other corporate software; Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners; Experience managing or overseeing software implementations, customizations, or in-depth product demos for corporate software; Strong Customer-Centric Communication and Presentations Skills; Commercial acumen, including negotiation and renewal management; Excellent time management and efficiency skills. What you should expect from us: Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. Flexibility & Well-Being : We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. Benefits & Rewards Package : We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Location: Poland Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users,  agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in  Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100  countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.Who We’re Looking For:We are seeking passionate, proactive, and results-driven Customer Success Manager to join our team and drive exceptional customer outcomes. In this role, you will develop and maintain strategic relationships with SMB and Corporate segment clients across DACH, Benelux, Nordics markets, serving as a trusted advisor to key stakeholders. The ideal candidate is someone who thrives in a dynamic environment, embraces challenges as opportunities, and is motivated to bring fresh ideas to the table.You should be a strong team player with excellent communication skills, eager to dive deep into our product, continuously learn, and make an impact from day one. Most importantly, we’re looking for individuals who share our values, believe in collaboration, and want to be part of a workplace where creativity, accountability, and ambition are celebrated.The role is based in Poland, remote.Responsibilities: Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment. Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives. Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues. Help customers achieve their desired outcomes through product consulting, value realization, and high ROI. Grow customer's portfolio through zero churn and active cross and up-sales. Requirements: 3+ years of experience working with global Enterprise or Corporate segment customers; Fluent in English — both verbal and written with executive-level communication. Experience with CRM / ERP / Core systems / Low Code/No Code solutions / other corporate software; Experience of managing or overseeing software implementation projects, or customization of corporate software; Strong Customer-Centric Communication and Presentations Skills  Commercial acumen, including negotiation and renewal management Excellent time management and efficiency skills What you should expect from us: Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.