Инженер технической поддержки вакансии

Задачи: — Сделать механику с розыгрышем подарков в Telegram-канале: автоматизированное бросание кубика. Требования: — Опыт работы с Salebot. — Знание специфики Salebot, отличающейся от Bothelp и других аналогов. Условия: — Задача разовая. — Возможность дальнейшего сотрудничества на постоянной основе.

Applied Intuition ищет инженера Forward Deployed Engineer для работы на месте в Саннивейле. В обязанности входит внедрение и интеграция продуктов компании у клиентов, а также решение задач, связанных с программным обеспечением, инфраструктурой, робототехникой и системами. Кандидат должен обладать знаниями и опытом работы с такими технологиями, как Kubernetes, ROS, симуляция, SQLAlchemy, C#, React, Python, Docker, GraphQL, а также навыками работы с инфраструктурой, контейнеризацией, оркестрацией кластеров, API и базами данных. Предлагается зарплата в диапазоне от 130 000 до 158 000 долларов.

Locus Robotics is looking for an Onsite Support Engineer Robotics to monitor robotic fleets, troubleshoot systems, optimize workflows, and support customer operations.

Задачи: — организация и проведение работы по созданию новых автоматизированных рабочих мест (АРМ) — поддержка работоспособности установленного парка техники — оперативное обнаружение причины возникших неисправностей в работе ПК, периферийного оборудования, и принятие решения по их устранению — обеспечение бесперебойной эксплуатации информационных систем — участие в тестировании и внедрении новых программных и аппаратных решений — кроссировка АРМ, принтеров и МФУ Требования: — опыт работы по направлению деятельности не менее 3-х лет — высшее образование — навыки работы с HP SM — знание клиентских ОС Windows на уровне администратора — навык работы с программами Microsoft — приветствуется опыт работы и сопровождения ОС Linux Условия: — официальное трудоустройство в аккредитованную IT компанию — комфортный и современный офис (Москва Сити) — график работы: офис, 5/2 — обучение и система наставничества в процессе адаптации — эксклюзивный зарплатный проект для сотрудников — расширенный соц. пакет: ДМС, компенсация фитнеса — партнерские скидки (фитнес-центры, интернет-магазины) — корпоративная база знаний: курсы, онлайн библиотека, тренинги и митапы для развития hard и soft skills

Responsibilities: Support clients throughout all stages of their interaction with the product, including API guidance, assistance with testing, and support during the transition to production. Provide ongoing client support, answer product-related questions, assist with the client portal, and help identify and document bugs and issues.

— Работа в чатах поддержки с баерами, решение технических вопросов; — Опыт работы саппортом важен;

As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value.

Location: San Francisco, CA; Chicago, IL; Austin, TX; Atlanta, GA; Tampa, FL; Seattle, WA; Boston, MA; New York, NY; San Diego, CA; Washington DC; Los Angeles, CA Workplace: Remote ABOUT US At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater. ABOUT THE ROLE We’re hiring a Senior Technical Support Engineer to lead our customer support experience for highly technical users, from AI engineers to infrastructure architects. You’ll be on the front lines helping teams debug production LLM applications and agents, improve AI observability and evaluations, and unblock critical issues. You’ll also help define what world-class technical support looks like for modern AI platforms KEY RESPONSIBILITIES - Be the go-to escalation point for technical support inquiries—diagnosing issues across customer setup, LangChain products, and deployment issues. - Work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs. - Partner with Deployed Engineering to support critical enterprise customers. - Build and refine internal tooling, diagnostics, and runbooks for complex issue triage. - Lead post-mortems for critical incidents and feed learnings back into product and documentation. - Help refine KPIs for support health (MTTR, CSAT, bug recurrence) and drive continuous improvement. - Improve documentation and knowledge articles to improve 1-to-many resources and provide proactive support. - Mentor and coach other support engineers. HOW TO BE SUCCESSFUL IN THIS ROLE - 6+ years in technical support, solutions engineering, or SRE roles in deeply technical B2B environments (e.g., observability, infrastructure, data platforms). - Expert troubleshooting skills across APIs, SDKs, distributed systems, and cloud-native stacks. - Programming experience with Python. Bonus if you have TypeScript experience. - Hands-on knowledge of Kubernetes and Docker - Comfort working with logs, traces, metrics in Datadog, and 3rd-party integrations (e.g., OpenTelemetry, LLM providers). - Experience supporting enterprise customers and collaborating with engineering on complex escalations. - A bias for clarity and continuous improvement: you write succinct, helpful, and accurate responses and build a foundation for case deflection. - High ownership — want to do what’s best for the customer and the company and are relentlessly results oriented Location: Remote COMPENSATION - Annual salary range: $130,000 - $195,000 USD + equity Compensation Philosophy: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations. BENEFITS Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.

Location: North America Coder builds enterprise software that keeps developers in flow. As a Senior Customer Support Engineer, you will help customers solve complex technical issues, get unstuck faster, and build with confidence. You will work closely with Product, Customer Success, and Enterprise Account Managers to resolve urgent issues, improve support workflows, and turn customer feedback into better product experiences. This is a highly visible role on a growing team, with direct impact on how customers experience Coder.   What you’ll do here - Reproduce and debug customer issues using existing tools, test environments, or custom reproduction setups - Solve incoming technical support requests in a timely manner, including urgent, high-severity cases - Communicate clearly and tactfully with customers throughout the support lifecycle - Gather context, provide diagnostic steps, share resolution guidance, and follow up after issues are resolved - Identify and communicate product usage trends, bugs, and feature requests - Collaborate with Enterprise Account Managers to schedule, coordinate, and lead customer debugging calls - Document customer activity in accordance with internal and external security standards - Guide and mentor new team members on support processes and procedures - Contribute to product documentation, customer knowledge base articles, and best practice guides - Improve support processes, tools, and workflows in collaboration with the broader team - Participate in a periodic on-call rotation for production-down issues   What we’re looking for - Based in the US West Coast timezone - 5+ years of customer support engineering experience, or a comparable customer-facing technical role, preferably with critical software products - 5+ years of experience supporting enterprise customers - 2+ years of experience diagnosing production network connectivity and performance issues - Strong problem-solving, analytical, and troubleshooting skills - Clear, thoughtful communication skills, both verbal and written - Experience with Terraform - Experience with major cloud platforms, distributed systems, microservices architecture, and containerization technologies such as Kubernetes - Experience with a scripting language, such as Bash, Python, or Ruby, to automate reproduction environments and support workflows - Ability to read complex code for troubleshooting - Experience with GitHub - Experience with REST APIs and command line tools - Strong organization, attention to detail, and ability to learn new technologies quickly - Experience working in a startup environment - A customer-first mindset and a strong instinct for automation, process improvement, and efficient resolution strategies   Bonus tacos if you have - DevOps Engineering, Software Engineering, or Systems Administration experience - Software-defined networking experience, such as Tailscale - Experience supporting engineering teams and the tools they use every day ABOUT CODER Coder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com http://coder.com. INTERVIEW PROCESS  We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders. AI USE DURING THE INTERVIEW PROCESS As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process. Not permitted: Using AI assistance during conversational interviews. Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly. OUR USE OF AI IN HIRING We use AI tools to help manage our recruitment process efficiently and fairly. Specifically: - Ashby and Brainerr help us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first. - Granola takes notes during our interview calls so our team can focus on the conversation with you. All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models. In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for Ashby https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf. If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.   CODER IS A PROUD EQUAL OPPORTUNITY EMPLOYER We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.

Sardine is looking for a Support Engineer to troubleshoot customer issues, provide technical support, and improve support documentation and tools.

========= Key Responsibilities Monitor the efficiency of ticket handling, ensuring timely responses and proper follow-up. Review the technical accuracy and quality of support tickets to ensure compliance with internal standards.

Location: Brazil Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. About the Client Our customer is a leading global financial institution with a strong presence across Capital Markets and Financial Services. The organization operates in a highly technology-driven environment where reliable, resilient, and high-performing trading systems are critical to business operations. The technology teams work closely with front-office trading desks, developers, quants, and business stakeholders to support sophisticated financial applications and ensure seamless technology operations across global markets. What You’ll Do Provide day-to-day application support for Fixed Income and Capital Markets trading systems, including application monitoring and responding to user queries through email and chat. Work closely with global and regional business users, Trade Floor teams, Developers, Quants, and Technology groups to investigate and resolve issues within agreed timelines. Log and manage requests, incidents, problems, and changes using ServiceNow and Atlassian JIRA. Troubleshoot production issues, perform root cause analysis, and track incidents through resolution. Support application rollouts, upgrades, deployments, and implementation activities, ensuring issues are identified and resolved effectively. Conduct end-to-end testing, regression testing, and QA for enhancements, bug fixes, and application changes before production releases. Partner with development teams to build solutions that leverage enterprise monitoring and logging, improve system resilience, and minimize manual maintenance. Develop a deep understanding of application components, functionality, interfaces, data flows, business rules, system dependencies, and operational processes. Proactively monitor system performance and identify opportunities to improve application stability, reliability, and operational efficiency. Participate in Disaster Recovery planning and testing, system changes, and server upgrade activities. Contribute to operational documentation and knowledge sharing to strengthen the team's ability to support critical applications. Follow ITIL best practices across Incident, Problem, and Change Management processes. Manage multiple priorities simultaneously while maintaining clear and effective communication with business stakeholders. What You Bring Professional experience supporting Capital Markets, Fixed Income, trading, or financial operations applications, particularly in a high-pressure production environment. Strong experience with application support, production troubleshooting, monitoring, incident management, and root cause analysis. Knowledge of ITIL service operations methodologies and experience working with service management platforms such as ServiceNow and JIRA. Strong understanding of IT operations practices, including monitoring, logging, alerting, application performance, and operational controls. Excellent communication and problem-solving skills, with the ability to manage business expectations and communicate effectively with both technical and non-technical stakeholders. Ability to work independently while also collaborating effectively within a global, cross-functional team. Strong understanding of application dependencies, system components, interfaces, data flows, and business processes. Experience reviewing and supporting system changes, application deployments, server upgrades, and Disaster Recovery activities. English level Intermediate/Upper-Intermediate Legal & Hiring Information Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more Reasonable accommodations are available to enable individuals with disabilities to perform essential functions Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs Compensation details are shared with candidates at the early stage of the recruitment process. The offer is not binding until a signed contract is in place. Your Benefits at Exadel Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details. International projects In-office, hybrid, or remote flexibility Medical healthcare Recognition program Ongoing learning & reimbursement Well-being program Team events & local benefits Sports compensation Referral bonuses Top-tier equipment provision Exadel Culture We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

Компания: e-commerce и партнерский маркетинг Формат: remote Уровень ЗП: $830-930 Занятость: — 🖥 Формат Удалённая 🕹 Работодатель e-commerce и партнерский маркетинг 🕹 Список обязанностей: Настройка и поддержка проектов (Affiliate marketing); Обработка задач и запросов от клиентов и сотрудников;

— Работа с обращениями пользователей (на старте); — Управление Support-командой и контроль качества;

Ищем инженера поддержки приложений (уровень Middle) для обеспечения стабильности, непрерывности и отказоустойчивости портфеля банковских систем, а также решения инцидентов и сопровождения релизов. • Обеспечивать полный жизненный цикл поддержки портфеля приложений и сервисов;

Опыт работы в технической поддержке от 2 лет; Опыт работы с сетями и каналами связи (LAN/WAN, VPN, базовые настройки роутеров/фаерволов).

Задачи: — поддержка БИТ.IIoT Требования: — стажер (начальный уровень) Условия: — полный рабочий день — возможна удалённая работа Компания «Первый Бит» ищет специалиста на вакансию «Инженер-программист (стажер, поддержка БИТ.IIoT)» в Воронеже.

Location: Americas Remote About Customer.io Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. About the role Hi, my name is Caitlin, Senior Manager, Technical Support at Customer.io , and I'm looking for an Email Deliverability Specialist to join our deliverability program within Technical Support. You'll help customers reach the inbox by diagnosing sending issues, advising on best practices, and guiding senders through an email ecosystem that keeps changing. You'll be one of several deliverability experts on a team that shares knowledge across Technical Support, so your work reaches well beyond your own queue. You'll partner with Customer Success, Technical Support, and Engineering: taking customer calls, equipping CSMs for customer conversations, working through complex technical cases alongside Engineering, and turning what you see in tickets into documentation, training, and better processes. You'll thrive here if you think about the health of the whole program, enjoy improving how work gets done, and are equally comfortable digging into a detailed case and having a direct conversation with a customer about acceptable use. What we value Empathy and curiosity: You approach every customer with patience and a desire to dig deeper, especially when a conversation gets uncomfortable. Clarity: You explain complex technical concepts simply and help others do the same. Collaboration: You build strong partnerships across Support, Customer Success, and Engineering, and you treat customer outcomes as a shared goal. Thinking at scale: You look at how we do things today and see what could work better for the whole organization, then you help make it happen. Continuous learning: You stay ahead of evolving standards and see change as a chance to improve how we work. What you'll do Act as a trusted deliverability advisor to customers, handling complex cases through to full resolution and leading customer calls when a conversation needs it Audit sender setup and monitor reputation across IPs and domains, using authentication (SPF, DKIM, DMARC) and BIMI, DNS configuration, and provider tools like Google Postmaster Tools, Yahoo Sender Hub, and Microsoft SNDS to diagnose blocklists, spam traps, and engagement drops Work through highly technical issues with Engineering, taking ownership of the investigation first and sharing trends from customer cases with Product and Engineering Identify acceptable use policy violations and spam complaints, hold clear and direct conversations with customers about compliance, and keep up with evolving standards (Gmail and Yahoo sender requirements, CAN-SPAM, GDPR) Equip CSMs and Technical Support with the knowledge to handle deliverability conversations, through coaching, documentation, and training Improve processes, tools, and one-to-many resources, such as help content, Academy course and proactive customer guidance, so deliverability support scales across the organization What we're looking for 2-4 years of experience in email deliverability at a mid-size or large ESP, B2B SaaS company, or marketing automation platform, with exposure to deliverability at scale Deep understanding of email authentication (SPF, DKIM, DMARC, BIMI) and infrastructure (SMTP, MTAs, DNS), with the technical comfort to work through complex issues with Engineering Proficiency with provider data feeds (Google Postmaster Tools, Yahoo Sender Hub, Microsoft SNDS) and third-party deliverability monitoring tools like Everest, MXToolbox, or similar, and the analytical skill to turn bounce, engagement, and blocklist data into clear recommendations Working knowledge of email compliance and acceptable use standards, and comfort having direct conversations with customers who are sending outside of them Experience building or improving processes, documentation, or training that help a support or deliverability team scale Excellent written and verbal communication, including comfort leading customer calls and simplifying technical concepts for any audience Located in the United States or Canada Bonus: participation in deliverability communities (M3AAWG, ESPC, or similar) and experience partnering with Customer Success teams Compensation & Benefits We believe in transparency. Starting salary for this role is $102,000 - $110,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build. We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family . We also offer 16 weeks paid parental leave, unlimited PTO , stipends for remote work and wellness, a professional development budget, and more. See full benefits here → Our Process No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision. 30-minute video call with a Recruiter 45-minute video call with the Hiring Manager 60 minute Case Study Review call with Cross-Functional Partners 30 minute video call with potential Team Member 30 minute final video call with Senior Leadership All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io . Join us! Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.