Application Technology Operations Specialist (Fixed Income, Capital Markets)

Location: Brazil Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. About the Client Our customer is a leading global financial institution with a strong presence across Capital Markets and Financial Services. The organization operates in a highly technology-driven environment where reliable, resilient, and high-performing trading systems are critical to business operations. The technology teams work closely with front-office trading desks, developers, quants, and business stakeholders to support sophisticated financial applications and ensure seamless technology operations across global markets. What You’ll Do Provide day-to-day application support for Fixed Income and Capital Markets trading systems, including application monitoring and responding to user queries through email and chat. Work closely with global and regional business users, Trade Floor teams, Developers, Quants, and Technology groups to investigate and resolve issues within agreed timelines. Log and manage requests, incidents, problems, and changes using ServiceNow and Atlassian JIRA. Troubleshoot production issues, perform root cause analysis, and track incidents through resolution. Support application rollouts, upgrades, deployments, and implementation activities, ensuring issues are identified and resolved effectively. Conduct end-to-end testing, regression testing, and QA for enhancements, bug fixes, and application changes before production releases. Partner with development teams to build solutions that leverage enterprise monitoring and logging, improve system resilience, and minimize manual maintenance. Develop a deep understanding of application components, functionality, interfaces, data flows, business rules, system dependencies, and operational processes. Proactively monitor system performance and identify opportunities to improve application stability, reliability, and operational efficiency. Participate in Disaster Recovery planning and testing, system changes, and server upgrade activities. Contribute to operational documentation and knowledge sharing to strengthen the team's ability to support critical applications. Follow ITIL best practices across Incident, Problem, and Change Management processes. Manage multiple priorities simultaneously while maintaining clear and effective communication with business stakeholders. What You Bring Professional experience supporting Capital Markets, Fixed Income, trading, or financial operations applications, particularly in a high-pressure production environment. Strong experience with application support, production troubleshooting, monitoring, incident management, and root cause analysis. Knowledge of ITIL service operations methodologies and experience working with service management platforms such as ServiceNow and JIRA. Strong understanding of IT operations practices, including monitoring, logging, alerting, application performance, and operational controls. Excellent communication and problem-solving skills, with the ability to manage business expectations and communicate effectively with both technical and non-technical stakeholders. Ability to work independently while also collaborating effectively within a global, cross-functional team. Strong understanding of application dependencies, system components, interfaces, data flows, and business processes. Experience reviewing and supporting system changes, application deployments, server upgrades, and Disaster Recovery activities. English level Intermediate/Upper-Intermediate Legal & Hiring Information Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more Reasonable accommodations are available to enable individuals with disabilities to perform essential functions Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs Compensation details are shared with candidates at the early stage of the recruitment process. The offer is not binding until a signed contract is in place. Your Benefits at Exadel Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details. International projects In-office, hybrid, or remote flexibility Medical healthcare Recognition program Ongoing learning & reimbursement Well-being program Team events & local benefits Sports compensation Referral bonuses Top-tier equipment provision Exadel Culture We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.