Customer Success менеджер вакансии

As a Manager, Customer Success, you will lead a team of approximately 7-8 Customer Success Managers responsible for a combined portfolio of Upmarket customers with annual contract values ranging from $100K to $500K and representing approximately $15M-$20M in ARR. Proven track record of building, developing, and retaining high-performing teams.

Location: APAC Remote; EMEA Remote About Customer.io Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. About the role Hi, my name is Lauren, Senior Manager of Customer Success at Customer.io , and I'm looking for a Customer Success Manager to join our Mid-Market, APAC or EMEA team. You'll own the success of a dedicated portfolio of roughly 40-60 Mid-Market customers — acting as their strategic advisor from onboarding through long-term adoption, and driving commercial outcomes across your book of business. You'll partner closely with Account Management, Technical Support, Product, Solutions, and Engineering to help customers realize real value throughout their lifecycle. We don't need you to be a marketing expert or a deeply technical one. We need someone who's an expert at asking the right questions — someone who digs until they find the real problem, not just the reported one, and who can influence a customer to make progress and move through blockers. You'll be curious and eager to understand our app well enough to take a customer's use case and turn our features into outcomes that matter to them. What we value Curiosity about the business behind the customer: You're genuinely interested in how companies operate and enjoy learning your customers' industries and goals. You ask about the why behind a request before recommending a solution. Trusted advisor, not ticket-taker: You build relationships that turn you into a strategic partner rather than someone who simply answers questions. You have well-formed opinions about customer experience and aren't shy about sharing them. Ownership of commercial outcomes: You see CS as a value and growth engine. You take ownership of outcomes across your book and naturally look for opportunities to create more value, partnering with AM on retention and expansion. Comfort in ambiguity: You thrive on complex, open-ended customer challenges — bringing together business context, technical understanding, and creativity to solve them. You're calm under pressure, highly organized, and able to juggle competing priorities across a full portfolio. AI-forward thinking: You're comfortable using AI tools to improve your own productivity and your customers' outcomes, and you bring a growth mindset toward experimenting with new AI-powered ways of working. What you'll do Manage a dedicated portfolio of ~40-60 Mid-Market customers as their strategic partner across the full customer lifecycle Lead onboarding — running kickoffs and milestone check-ins, and guiding customers to their first measurable outcomes Build a deep understanding of each customer's goals and translate them into measurable, mutual success plans Provide proactive, consultative guidance through regular strategic touchpoints and value-driven conversations Monitor customer health, spot adoption trends, and address risks before they impact success Partner with Account Management to support retention and expansion, and coordinate with Technical Support, Product, Solutions, and Engineering when deeper expertise is needed Own escalations end to end — from identification through resolution — keeping customers informed and confident throughout Advocate for your customers internally by sharing product feedback and influencing improvements to the customer experience Drive AI adoption across your portfolio — coaching customers on AI-powered solutions and modeling what AI-native Customer Success looks like Contribute to the broader CS organization by sharing best practices, improving playbooks, and participating in webinars and enablement initiatives What we're looking for 2+ years as a Customer Success Manager for technical products, in a SaaS environment Experience communicating with software developers in a technical capacity Opinionated about customer experience — you should have well-formed views in order to give customers strategic advice Fluency in French, Russian, and/or Spanish (we are prioritizing multilingual candidates for this role) Located in Australia, New Zealand, United Kingdom or Ireland Bonus: experience designing lifecycle messages Compensation & Benefits We believe in transparency. The salary for this role is $80,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build. We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family . We also offer 16 weeks paid parental leave, unlimited PTO , stipends for remote work and wellness, a professional development budget, and more. See full benefits here → Our Process No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision. 30-minute video call with Recruiter 45-minute video call with Hiring Manager 45-minute Homework Review Call + feedback with potential team members All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io . Join us! Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.

Location: United Kingdom Workplace: Remote 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As a Senior CSM at 1Password, you own and strategically manage a portfolio of customers – driving value realization, revenue retention, and expansion outcomes that consistently exceed expectations. You operate with full commercial autonomy: advancing expansion opportunities independently, engaging VP and C-suite stakeholders as a trusted advisor, and managing complex renewals without escalation. Beyond your own book, you raise the bar for the team through mentorship, playbook contributions, and peer enablement. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. This is a remote opportunity within the UK. Note: All go-to market roles will have an in-person onboarding in Toronto. What we're looking for: - 6+ years in a customer-facing, consultative, or technical role in SaaS – Customer Success, Solutions Engineering, Technical Account Management, or IT/security leadership. - Demonstrated track record of exceeding retention, adoption, and expansion outcomes; experience recognized with performance distinction is a plus. - Proven ability to run executive business reviews with VP and C-suite stakeholders. - Background in cybersecurity, IAM, identity security, or enterprise IT preferred; former 1Password power user is a strong plus. - Strategic success planning and multi-threaded stakeholder management across a complex portfolio. - Commercial acumen: independently qualifies, advances, and documents expansion opportunities; manages negotiations without oversight. - Designs and applies AI-assisted workflows to commercial execution; documents use cases in a shareable format. - Strong Gainsight and Salesforce hygiene; consistent forecasting discipline. - Highly autonomous; manages complex accounts without requiring managerial direction. - Commercial thinker who connects customer outcomes to expansion potential naturally. - Strong executive presence – adapts messaging across technical, operational, and C-suite audiences. - Elevates teammates through knowledge sharing and informal mentorship. What you can expect: OWN AND GROW YOUR BOOK OF BUSINESS - Independently manage a portfolio of moderately to highly complex accounts – adapting success plans to each customer’s context without manager guidance. - Maintain full success plan coverage; produce documented best practices and playbooks, applied broadly across accounts with measurable KPI improvement. - Proactively identify and mitigate renewal risks; close risk CTAs with a high rate of success within defined timeframes. DRIVE ADOPTION & VALUE REALIZATION - Achieve strong Executive Sponsor attendance in EBRs across segments; EBRs are value-driven, data-backed, and consistently advance renewal confidence. - Maintain commercial intelligence across strategic accounts – budget cycles, org changes, compliance mandates, and stack rationalization. - Translate advanced 1Password capabilities into clear outcomes for VP and C-suite stakeholders; tie adoption to measurable ROI and long-term advocacy. LEAD REVENUE RETENTION & EXPANSION - Achieve strong amendment and renewal upsell win rates; proactively source and advance expansion opportunities with documented context. - Maintain forecasting hygiene with minimal blank or unmodified renewals approaching subscription end. OPERATE WITH STRATEGIC RIGOR - Manage commercial objections, renewal negotiations, and competitive conversations independently – without escalation for standard to complex scenarios. - Build and present business cases to customer champions; advance deals with enough depth to move through the pipeline with AE alignment. ACT AS A TRUSTED SECURITY ADVISOR - Deep working knowledge of the full 1Password product suite; design tailored success journeys connecting feature adoption to measurable business outcomes. - Incorporate regulatory context, breach patterns, and competitive dynamics into EBRs with confidence. - Design and share AI-assisted workflows with teammates in a replicable, documented format. COLLABORATE & ENABLE - Lead joint account planning with your AE; cited by AEs as a proactive commercial collaborator who improves deal outcomes. - Mentor Level B CSMs through call shadowing, ad hoc coaching, or onboarding support. - Lead or co-lead cross-team initiatives; contribute tools or improvements adopted by peers. MONTH 1 – ONBOARDING & FOUNDATION - Develop fluency in 1Password’s full product suite, CS methodology, and commercial motion. - By the end of Month 1, you will independently manage customer touchpoints and demonstrate clear understanding of renewal drivers across your portfolio. MONTH 3 – PORTFOLIO OWNERSHIP - Full ownership of your book with consistent EBR cadence and expansion sourcing. - By Month 3, you are meeting key performance targets and expansion leads are flowing to Sales with documented context. MONTH 6 – STRATEGIC IMPACT - Operating at full commercial autonomy; contributing to team practices and mentoring peers. - By Month 6, you are achieving top-tier customer satisfaction and recognized as a reliable commercial collaborator by your AE and cross-functional partners. UK-based roles only: The annual base salary for this role is between £73,000 GBP and £106,000 GBP, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, pension, and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

- Ведение и развитие закрепленной клиентской базы: удержание клиентов, снижение оттока (churn) и увеличение LTV. - Построение долгосрочных отношений с клиентами, проведение регулярных встреч и коммуникаций.

You've helped run a scale or pooled CS model before, or you've been inside one long enough to know what works and what doesn't. You know that scale CS done badly is just support with a fancier title, and done well it's a system that delivers consistent value to hundreds of customers.

This role drives long-term customer value, retention, and growth through deep alignment with executive stakeholders and cross-functional teams.

The Customer Success Manager (CSM) is responsible for driving adoption, value realization, renewal, and expansion within a defined portfolio of customers. Own customer health, retention, and risk management for your portfolio, in partnership with Sales and Renewals.

As a CSM, you will serve as a named resource and partner for customer organizations. You will build and maintain trusting relationships, acting as a technical resource for day-to-day operational needs.

Location: Dublin, Ireland WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE: Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As an Outcomes Architect, you’ll be the build-beside partner who helps customers turn ambition into working systems inside Notion. You’ll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, with a focus on customers that are flat, at-risk, or need a stronger path to measurable impact. You’ll partner closely with Solutions Consultants on account strategy, expansion qualification, and customer success planning, while directly shaping outcomes that strengthen customer partnerships and contribute to predictable revenue. If you’re a builder who loves helping customers solve real business problems—and you want to work at the intersection of AI, productivity, customer value, and revenue impact—this is the role.   This role will be based in Dublin. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.   WHAT YOU'LL ACHIEVE: - Drive workflow adoption and value realization for a book of named accounts, ensuring customers expand their use of Notion and as a result, Notion sees high NRR - Partner closely with the Solutions Consultant on account strategy for expansion and renewal, including owning the renewal opportunity for flat and at-risk customers - Shape customer outcomes, strengthen executive and team-level partnerships, and contribute directly to predictable revenue through retention, renewal, and expansion impact - Design and deploy workflows that solve specific business problems as a build-beside partner to the customer, translating goals into durable systems in Notion - Partner with Solutions Consultants on account strategy, customer planning, and identifying and qualifying expansion opportunities within existing accounts - Co-define, build, and manage against customer success plans that help every customer achieve their desired objectives and realize measurable value - Learn Notion’s product and the broader AI ecosystem inside and out so you can be the best build-beside partner for customers navigating new ways of working - Innovate and iterate on Outcomes Architect programs that retain and grow customers while mitigating churn or contraction risk   SKILLS YOU'LL NEED TO BRING: - Experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment - Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans - Technical fluency and genuine comfort building live in software—you can co-design, configure, and troubleshoot with customers in the room - Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy - Strong program and stakeholder management skills, with the ability to manage success plans, timelines, risks, and customer commitments across a book of accounts - You operate with agency, urgency, and customer empathy, bringing structure to ambiguous problems and helping teams move from ideas to working systems - You’re obsessed with AI, constantly building with the newest tools and learning new ways of working - Additional languages   NICE TO HAVES: - Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software - Experience working with flat, at-risk, or complex renewal accounts and helping customers return to a clear value path - Familiarity with usage-based or consumption-based models and the ability to connect adoption patterns to commercial outcomes - Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams - Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale. Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. The estimated range for total on target earnings (including base salary and on target incentive pay) for this role is €89,000 - €100,000 per year.   By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21   #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Location: Madrid, Spain Workplace: hybrid Are you ready to join our digital revolution journey?    At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.   Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.   With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career. We are looking for a Customer Experience Team Lead to support our Team in Madrid! You'll own the entire post-sale journey for a global card issuing and embedded finance solution, from the first day a customer goes live to how their relationship grows over time. It's a role that blends hands-on Customer Service leadership with real Customer Success accountability: you'll be the person who spots a churn risk before it becomes a lost account, and the one who turns steady usage into expansion. Reporting to the Senior Product Manager & Product Sales Lead, you'll sit at the center of the customer experience for a proposition spanning card issuing, FX, payments and working capital. What is AlephPay? AlephPay is the business card built for digital advertising and designed to become your primary card for all business spend. It combines flexible credit, reliable payments, spend control, and rewards in one solution, covering everything from media spend to everyday expenses, so your campaigns keep running without interruption. You can create dedicated virtual cards for clients, campaigns, teams, or other business needs while keeping full visibility and control over company spending. AlephPay also simplifies expense management and reconciliation, making it easier for finance teams to manage all business spend in one place. And because it's built around advertising, AlephPay rewards the way you already spend: eligible ad spend earns media rewards you can reinvest into your campaigns, while everyday business purchases unlock additional benefits that help your business grow. What You’ll Do Customer Success, Retention & Growth Own ongoing customer relationships following implementation and onboarding, and lead QBRs with key customers Monitor customer health indicators including adoption, spend, utilisation, service trends and engagement Own retention and churn management, identifying at-risk accounts early and coordinating recovery actions Monitor agreed spend volumes and work with customers and Sales to close utilisation gaps Identify cross-sell and expansion opportunities across card issuing, FX, payments, working capital and related embedded finance solutions Partner closely with Sales on account development, retention and growth Customer Service & Escalation Leadership Lead the L1 Customer Service function, staying hands-on during launch and scale-up Oversee onboarding, product education and day-to-day customer support Own the human-assisted support model for chatbot/client-dashboard cases requiring human intervention Manage the L1/L2/L3 escalation framework with financial partners and internal stakeholders Monitor customer satisfaction, response/resolution times, retention, churn, adoption and spend growth What You Need For This Role Customer Success, Customer Service or Account Management experience within payments, fintech or financial services Strong knowledge of card issuing, FX, payments, card acquiring and/or e-commerce Experience with issuers, processors or other financial partners Commercial mindset with experience driving adoption, retention, account growth or cross-sell Experience with customer health frameworks, churn prevention and QBRs is highly desirable Fluent English ; Baltic language, Slovak, German or Slovenian is a strong plus What Will Make Us Really Love You You bring a track record of success in a similar role, with hands-on experience. You’re not afraid to challenge the status quo and bring fresh, out-of-the-box ideas to the table. You anticipate challenges before they arise and take initiative to find effective solutions. You have an eye for detail. You thrive on teamwork but also bring a driven, goal-oriented spirit. You’re genuinely enthusiastic about advertising, ad-tech, and staying ahead of industry trends. You have the ability to engage and communicate with internal and external stakeholders in a positive and approachable way. What You’ll Love About Us We care about your individuality by giving you freedom to grow and create within the company, regardless of your position Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising Be part of a company with a truly global footprint, working with leading brands, platforms, and publishers across 90+ markets. We foster a dynamic environment where creativity, collaboration, and bold ideas are encouraged and celebrated. Join a diverse, multicultural team that values and embraces different perspectives, experiences, and talents. At Aleph, your work directly contributes to connecting brands and consumers in meaningful ways, shaping the future of digital advertising. In line with the EU Pay Transparency Directive, we are committed to fair and open compensation practices. For this role, the minimum gross annual base salary is EUR 48,000. In addition to base salary, this role includes a variable component, paid annually. The final offer will reflect your experience, skills, and the scope of the role. Why Join Us?   Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.     We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.    #ALEPH

Location: Remote - EMEA About the Job: The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value. The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM, we are all customer-obsessed and striving for massive year over year growth. Responsibilities: Customer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product. This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping customers leverage the most appropriate enablement paths and assessing customer’s adoption on an ongoing basis. Risk Identification and Mitigation: You’ll work to proactively identify and diagnose risk inhibiting adoption or that may cause churn and contraction. You’ll own building a risk mitigation strategy and coordinating across the account team to effectively steer the customer to success. Technical Guidance: You’ll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices. Prescriptively Sell: You maintain a pulse on how our customers are tracking against their key goals and outcomes identifying opportunities for customers to purchase additional products, services and adopt new features needed for them to maximize the value of our solution. Trusted Advisor: You understand your customers like no other and have built enough trust to act as an extension of their team. You provide prescriptive guidance to customers to help them get the most out of their LaunchDarkly purchase. Build Champions & Executive Relationships: You are an expert champion builder. You consistently work to identify & support key advocates within your customers’ organization who actively promote the value of LaunchDarkly. In partnership with your Champion, you’re able to leverage success metrics & value driven insights to gain sponsorship at an Executive level. Renewal and Expansion focused: You are comfortable owning a number and forecasting on a weekly basis. You will work directly with customers, sales and deal desk to execute renewal agreements on time and to identify expansion opportunities within your accounts About You: Entrepreneurial and Self-Motivated: You are driven and proactive, taking ownership of your role and responsibilities. You operate with a high level of urgency at all times. You thrive in a fast paced, start-up environment. Passion for Learning and Growth: You are enthusiastic about continuous learning and personal development at LaunchDarkly. You view feedback as a necessity for growth so consistently seek it out and give it. Intellectual Curiosity: You have a hunger for knowledge and are naturally a question-asker. Excellent Communication: Your written and spoken communication skills are outstanding. Organized & Autonomous: You are capable of efficiently managing your workload and have a process for time management. You do not require a lot of external direction to prioritize your work. Highly Adaptable: You excel in a fast-paced and dynamic organizational setting. Strong Sales Acumen: You have a high level of sales acumen, strong negotiation skills and are eager to own a number. This is a commercially focused CS organization. Natural Problem Solver: You have strong critical thinking skills and enjoy the process of solving complex customer problems. You are able to escalate issues when necessary in a clear, effective manner. Team Player: You collaborate well with others, know when to pull specialists or leaders in and keep others informed proactively. Win as a team! Qualifications: 5+ years in a customer-facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets. Experience owning the renewal process and being held accountable to a retention quota. This is a commercially oriented Customer Success team. Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred. Strong project management skills. You should have experience holding customers and cross-functional teams accountable to a timeline. Experience working on a technical product, ideally interacting with developers or other technical personas as your primary customer. Experience within the DevOps space preferred. Experience with both proactive and reactive customer success motions. We will teach you all about LaunchDarkly, but you should have an existing level of technical knowledge and know-how. Proven ability to advocate for both your customers and your company. You know how to be the voice of the customer in the company while mediating between the customer's requests and the company's vision. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: Improving the velocity and stability of software releases, without the fear of end customer outages Delivering targeted experiences by easily personalizing features to customer cohorts Maximizing the business impact of every feature through the ability to experiment and optimize Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. Do you need a disability accommodation? Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @ launchdarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly directly for confirmed job openings and links to apply. Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com .

Location: Sofia, Bulgaria Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. We are looking for a Customer Success Manager to facilitate our customers' success by expediting task completion, reassignment, or escalation to leadership based on the nature of the request. As our second line of defense against requests languishing in queues and losing valuable delivery time, you will orchestrate task completion throughout the order/job life cycle, serving as a primary point of contact for the customer community, ensuring seamless communication, proactively addressing challenges, and maintaining clear visibility throughout the order process. This role requires exceptional interpersonal, queue management, and cross-software platform expertise, paired with notable strengths in collaboration, organizational understanding, and a dedication to exceeding customer expectations and delivering organizational results. You will also contribute to the broader team by providing support, as necessary, to facilitate throughput and success during peak periods. How You'll Contribute: Serve as the primary liaison for customers, facilitating seamless communication and building trust-based relationships throughout the order life cycle Orchestrate the order process by maintaining awareness of communication queues to ensure work is prioritized effectively Perform regular portfolio reviews to document progress and identify potential delays Coordinate with Partner Success Managers to mitigate risks before they impact customer satisfaction Identify technical blockers and building process issues that could stall order fulfillment Manage and resolve customer escalations cross-functionally, including determining when an order should be reassigned to a different manufacturing partner and managing the implications of doing so Collaborate with internal Operations and Product teams to bridge communication gaps and implement solutions that keep orders on track during peak periods Negotiate order adjustments, credits, or resolutions resulting from quality issues or delivery misses Maintain accurate documentation in central databases, ensuring all case activity adheres to quality management systems and safety procedures Identify opportunities for process automation and provide peer support to ensure continuous coverage of Customer Success Team activities What You'll Bring to Xometry: Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience) Minimum of 4 years of experience in customer success, account management, and/or customer service, preferably in manufacturing operations Proven track record of successfully managing and meeting schedule commitments by managing expectations of an identified customer group Knowledge of manufacturing processes, timelines, and documentation Strong analytical skills with the ability to implement solutions keeping orders on track Self-starter with a take-charge attitude and ability to independently drive project completion Excellent organizational skills, demonstrated ability to multitask, and understanding of our communication platform's interface while tenaciously working to meet deadlines Superior verbal and written communication skills with the ability to effectively manage relationships with all stakeholders Excellent attention to detail and collaboration skills Proficiency in ERP tools and communication software Experience with quality management systems (e.g., ISO 9001) Ability to thrive in a fast-paced and high-growth environment Experience working with Xometry's digital marketplace or similar platforms is a plus Proficiency in data analysis tools (e.g., Google Sheets) is a plus Experience working in a manufacturing environment is a plus Conditions Language skills: English C1+ Holiday calendar: USA holidays Time Zone: Eastern Time - USA Benefits: Competitive salary and a comprehensive benefits package Health and life insurance Generous paid time off, including vacation, sick leave, and floating and fixed holidays Employee Assistance Program (EAP) and other wellbeing resources Team Spirit and Friendly Atmosphere: We work in an open, friendly, and trusting environment that welcomes initiative. In the Xometry team, everyone is ready to help and support in difficult times, and we always celebrate victories together and appreciate the contribution of everyone. Development Opportunities: We are a fast-growing company, and each new task is an interesting challenge for the team. We Care: We offer ongoing, free of charge well-being activities for our people and charity projects worldwide. Flexibility: Speed and flexibility are some of our advantages, allowing us to achieve amazing results. We have flexible processes and planning, we can respond to rapidly changing conditions, and we remain effective in the face of uncertainty. Onboarding: We provide a well-structured onboarding plan for new employees, combining all process, technology, and systems components into one. Apply now and become part of our journey! #LI-Remote #Promoted Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please read our privacy policy here.

Location: India, Bangalore Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. We are looking for a Customer Success Manager to facilitate our customers' success by expediting task completion, reassignment, or escalation to leadership based on the nature of the request. As our second line of defense against requests languishing in queues and losing valuable delivery time, you will orchestrate task completion throughout the order/job life cycle, serving as a primary point of contact for the customer community, ensuring seamless communication, proactively addressing challenges, and maintaining clear visibility throughout the order process. This role requires exceptional interpersonal, queue management, and cross-software platform expertise, paired with notable strengths in collaboration, organizational understanding, and a dedication to exceeding customer expectations and delivering organizational results. You will also contribute to the broader team by providing support, as necessary, to facilitate throughput and success during peak periods. How You'll Contribute: Serve as the primary liaison for customers, facilitating seamless communication and building trust-based relationships throughout the order life cycle Orchestrate the order process by maintaining awareness of communication queues to ensure work is prioritized effectively Perform regular portfolio reviews to document progress and identify potential delays Coordinate with Partner Success Managers to mitigate risks before they impact customer satisfaction Identify technical blockers and building process issues that could stall order fulfillment Manage and resolve customer escalations cross-functionally, including determining when an order should be reassigned to a different manufacturing partner and managing the implications of doing so Collaborate with internal Operations and Product teams to bridge communication gaps and implement solutions that keep orders on track during peak periods Negotiate order adjustments, credits, or resolutions resulting from quality issues or delivery misses Maintain accurate documentation in central databases, ensuring all case activity adheres to quality management systems and safety procedures Identify opportunities for process automation and provide peer support to ensure continuous coverage of Customer Success Team activities What You'll Bring to Xometry: Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience) Minimum of 4 years of experience in customer success, account management, and/or customer service, preferably in manufacturing operations Proven track record of successfully managing and meeting schedule commitments by managing expectations of an identified customer group Knowledge of manufacturing processes, timelines, and documentation Strong analytical skills with the ability to implement solutions keeping orders on track Self-starter with a take-charge attitude and ability to independently drive project completion Excellent organizational skills, demonstrated ability to multitask, and understanding of our communication platform's interface while tenaciously working to meet deadlines Superior verbal and written communication skills with the ability to effectively manage relationships with all stakeholders Excellent attention to detail and collaboration skills Proficiency in ERP tools and communication software Experience with quality management systems (e.g., ISO 9001) Ability to thrive in a fast-paced and high-growth environment Experience working with Xometry's digital marketplace or similar platforms is a plus Proficiency in data analysis tools (e.g., Google Sheets) is a plus Experience working in a manufacturing environment is a plus Conditions Language skills: English C1+ Holiday calendar: USA holidays Time Zone: Eastern Time - USA Benefits: Competitive salary and a comprehensive benefits package Health and life insurance Generous paid time off, including vacation, sick leave, and floating and fixed holidays Employee Assistance Program (EAP) and other wellbeing resources Team Spirit and Friendly Atmosphere: We work in an open, friendly, and trusting environment that welcomes initiative. In the Xometry team, everyone is ready to help and support in difficult times, and we always celebrate victories together and appreciate the contribution of everyone. Development Opportunities: We are a fast-growing company, and each new task is an interesting challenge for the team. We Care: We offer ongoing, free of charge well-being activities for our people and charity projects worldwide. Flexibility: Speed and flexibility are some of our advantages, allowing us to achieve amazing results. We have flexible processes and planning, we can respond to rapidly changing conditions, and we remain effective in the face of uncertainty. Onboarding: We provide a well-structured onboarding plan for new employees, combining all process, technology, and systems components into one. Apply now and become part of our journey! #LI-Remote #Promoted Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please read our privacy policy here.

Location: New York, San Francisco Workplace: OnSite Tempo is a layer-1 blockchain purpose-built for stablecoins and real-world payments, born from Stripe’s experience in global payments and Paradigm’s expertise in crypto tech.   Tempo’s payment-first design provides a scalable, low-cost predictable backbone that meets the needs of high-volume payment use cases. Our goal is to move money reliably, cheaply, and at scale. Our north star is simplicity for users: fintechs, traditional banks, merchants, platforms, and anyone else looking to move their payments into the 21st century.   We're building Tempo with design partners who are global leaders in AI, e-commerce, and financial services: Anthropic, Coupang, Deutsche Bank, DoorDash, Mercury, Nubank, OpenAI, Revolut, Shopify, Standard Chartered, Visa, and more.   We’re a team of crypto-optimists, building the infrastructure needed to bring real, substantial economic flows onchain. We like to move fast and swing for the fences — join us! Tempo is building the future of enterprise payments on-chain, and we need someone to own the success of our partners after they sign. As our Technical Account Manager, you’ll manage a book of enterprise customers as their primary point of contact—from onboarding and integration through launch and ongoing growth. This is a founding role. You’ll build trusted relationships with your partners while defining the playbooks, processes, and feedback loops that turn early design partners into long-term anchors of our ecosystem. WHAT YOU’LL DO Account Management - Own a portfolio of partners as their primary post-sales contact, accountable for relationship health, technical success, and ongoing engagement - Build deep knowledge of each partner’s use case, architecture, and business goals, translating them into clear account plans and success milestones - Lead regular check-ins and business reviews to track progress, address risks, and identify opportunities for deeper adoption alongside the Partnerships team Onboarding & Technical Success - Own the handoff from GTM and guide partners through onboarding, integration, and production launch - Work with partner engineering teams to define integration scope, resolve blockers, and establish production readiness - Serve as the primary escalation point for technical and operational issues, coordinating with engineering and product and keeping partners informed through resolution - Provide ongoing technical guidance as partners scale their implementations and adopt new Tempo capabilities Ecosystem & Scale - Develop repeatable playbooks for onboarding, account management, and integration support across enterprise and ecosystem segments - Establish account health metrics and success frameworks to proactively identify adoption gaps and partner risks - Act as the voice of your partners internally, translating feedback into actionable product, engineering, and documentation improvements ABOUT YOU - Proven experience in technical account management, technical customer success, or a similar role at a blockchain, API-first, or fintech infrastructure company - Experience managing a book of partners or customers, carrying relationships from signed agreement through scaled production deployment - Strong technical fluency with APIs, integrations, and infrastructure; comfortable troubleshooting alongside developers and engineering teams - Comfortable working across business and technical stakeholders, connecting implementation details to business outcomes - High EQ and strong ownership; partners trust you as an extension of their team, and you follow through on commitments - Experience with payments, blockchain infrastructure, or validator operations is a strong plus ATTRIBUTES - Scrappy and hands-on—you’ll dig into a complex integration without being asked - Proactive and anticipatory; you identify risks before they become partner problems - Organized and dependable, balancing priorities across a growing portfolio - Clear communicator who translates technical complexity into business value - Energized by ambiguity and the pace of an early-stage company - Deeply curious about payments, blockchain infrastructure, and the ecosystem being built around stablecoins

Задачи: — вести полный онбординг клиентов и партнёров: мерчантов, Payment Facilitators, агрегаторов, банков, фрилансеров и тд — работать с KYC / KYB, онбординг-документацией и Due Diligence — проверять корпоративную структуру, документы и необходимую информацию по клиенту — быть основным контактным лицом для клиента на протяжении всего процесса онбординга — тесно взаимодействовать с Risk, AML и Compliance командами — одновременно вести несколько onboarding cases в динамичной и высоконагруженной среде Требования: — от 1–2 лет опыта в PSP / fintech / payments / banking / acquiring — практический опыт customer / merchant / business onboarding — понимание PSP-экосистемы, merchants, acquiring, IBAN/accounts — хорошее практическое понимание KYC / KYB / Due Diligence / AML — английский B2+ — внимательность к деталям и сильные коммуникативные навыки — умение работать самостоятельно и справляться с высокой нагрузкой Условия: — полная занятость, работа из офиса — график 5/2, 09:00–18:00 — локация: Лимассол, Кипр

Вакансия Principal Customer Success Manager (Armis/Veza) в компании Armis Security. Возможна удалённая работа. При отклике необходимо указать, что вакансия найдена на Remocate.

Задачи: — Быть основным контактным лицом для портфеля клиентов, строить доверие через своевременную, ясную и внимательную коммуникацию. — Руководить клиентами на каждом этапе процесса подготовки налоговой отчетности, объясняя следующие шаги, уточняя ожидания и отвечая на общие вопросы. — Обеспечивать поддержку и информированность клиентов на протяжении всего взаимодействия с Bright!Tax. — Координировать взаимодействие между клиентами и внутренними командами для обеспечения полноты документации и соблюдения сроков проектов. — Отслеживать прогресс взаимодействия с помощью внутренних систем, таких как HubSpot и других инструментов управления рабочими процессами. — Проактивно выявлять возможные задержки или проблемы и при необходимости эскалировать их. — Отвечать на вопросы клиентов по электронной почте и внутренним платформам обмена сообщениями, помогать решать проблемы или направлять запросы в соответствующую команду. — Помогать клиентам плавно проходить процесс, предвидя распространённые вопросы и предоставляя проактивные рекомендации. — Обеспечивать, чтобы каждое взаимодействие с клиентом отражало стандарты Bright!Tax по профессионализму, эмпатии и ясности. — Участвовать в обсуждениях по улучшению рабочих процессов с клиентами, практик коммуникации и предоставления услуг. — Помогать выявлять возможности для оптимизации процессов и повышения общего качества клиентского опыта. Требования: — Опыт работы не менее 2 лет в клиентском сервисе, управлении аккаунтами, клиентском успехе или аналогичной клиент-ориентированной роли. — Исключительные навыки письменного и устного английского языка — ясные, тёплые и профессиональные. — Сильные организационные и тайм-менеджмент навыки с возможностью управлять несколькими клиентами и приоритетами. — Уверенность в работе в полностью удалённой среде с использованием цифровых инструментов для совместной работы. — Проактивный подход и искреннее желание помогать другим. Будет плюсом: — Опыт работы в налоговой, бухгалтерской или финансовой сфере. — Знакомство с CRM-платформами, такими как HubSpot. — Опыт поддержки клиентов-экспатов из США или работы с глобально распределёнными командами. Условия: — Работа с целью помогать американцам по всему миру разбираться в сложных налоговых требованиях. — Присоединение к поддерживающей и совместной удалённой команде. — Возможности для роста в компании, которая ценит обучение, развитие и вдумчивое обслуживание. — Вклад в модель клиентского опыта, которая ставит в приоритет ясность, доверие и профессионализм.

Location: Taiwan (Remote) Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. What You’ll Be Doing Service Excellence: Provide concierge-level support, rapid response to issues, and proactive guidance (market intel, platform tips). Client Management: Manage a portfolio of top-tier clients, serving as their main point of contact, advocating for them internally, and ensuring their needs are met promptly. Strategy & Collaboration: Partner with Product, Marketing, Risk, and Compliance teams to champion client growth and a seamless experience. Events & Networking: Represent the brand at exclusive events to strengthen loyalty and attract new business What We Look For In You Bachelor degree or above 3+ years of growth/operation experience in the Cryptocurrency space Experience with analytical tools and reporting such as Google Analytics and Amplitude Effective communication and sense of urgency to aid clients and internal satisfaction Fluency in Mandarin Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .