Customer Success менеджер вакансии

Задачи: — Управление портфелем высокоценных корпоративных, коммерческих и SMB аккаунтов. — Выстраивание доверительных отношений с IT-руководителями (CIO, CISO, VPs/Directors of IT), стимулирование глубокой адаптации продукта, удержания клиентов и долгосрочной ценности. — Сотрудничество с отделами продаж, управления аккаунтами, поддержки, инженерии решений и продуктовой командой для удовлетворения потребностей клиентов, снижения рисков оттока и расширения возможностей. — Разработка и реализация индивидуальных планов успеха клиентов, соответствующих бизнес-целям клиентов. — Сопровождение процессов внедрения и обеспечения быстрого достижения ценности продукта. — Мониторинг состояния портфеля, вовлеченности пользователей, использование AI и данных для выявления проблем с адаптацией и рисков оттока. — Подготовка и проведение квартальных и исполнительных бизнес-обзоров с ключевыми клиентами. — Совместная работа с менеджерами по аккаунтам для выявления возможностей расширения и повышения дохода. — Выступление основным контактным лицом по стратегическим эскалациям, продвижение улучшений продукта. — Поддержание глубоких технических знаний платформы JumpCloud и современных IT-архитектур для консультирования клиентов по вопросам безопасности и управления идентификацией. Требования: — Опыт не менее 7 лет в клиентском успехе B2B SaaS или стратегическом управлении аккаунтами, работа с корпоративными или коммерческими клиентами с высоким ARR. — Технические знания в области SaaS-продуктов, предпочтительно в IT-инфраструктуре, управлении идентификацией и доступом (IAM), службах каталогов, SSO/MFA, управлении мобильными устройствами (MDM), Zero Trust и системном администрировании. — Умение выстраивать доверие и авторитет среди бизнес- и IT-руководителей, включая C-level. — Аналитический и стратегический подход к оценке требований клиентов и разработке планов успеха. — Отличные коммуникативные навыки, способность переводить технические концепции в бизнес-результаты. — Проактивность, навыки организации, управления проектами и межфункционального лидерства в условиях удаленной работы. — Высшее образование или эквивалентный опыт. Условия: — Удаленная работа из Мексики. — Необходимость иметь разрешение на работу в Мексике без ограничений. — Владение английским и испанским языками. — Готовность к командировкам для встреч и воркшопов до 10% времени. Дополнительно: — Компания придерживается политики равных возможностей. — В процессе найма используется английский язык. — Предупреждение о мошенничестве и рекомендации по безопасности при общении с рекрутерами JumpCloud.

Role Overview: As a Lead Customer Success Manager, you will own the post-sales strategic relationship, retention, and value realization across highest-stakes enterprise accounts. You will operate with high autonomy, driving customer outcomes while partnering with Sales to uncover and capitalize on strategic growth opportunities. You will serve as the trusted advisor and strategic lead for your portfolio, orchestrating technical and commercial counterparts including Forward-Deployed Engineers (FDEs), Account Executives, and Product leaders. You will bridge complex technical deployments with executive-level business goals to ensure customers realize maximum value and expand their footprint. Key Responsibilities: — Drive Strategic Account Value & Retention: accountable for net retention, customer health, and long-term strategic alignment across complex enterprise accounts. — Partner with Sales for Account Growth: collaborate with Account Executives/Strategic Account Managers to identify expansion vectors, co-develop account plans, and position new capabilities supporting customer's technical roadmap. — Integrate with Technical Counterparts: work closely with Forward-Deployed Engineers and technical leads to align technical delivery with business outcomes, remove friction, and accelerate time-to-value. — Operate as an Independent Bar-Raiser: build scalable Customer Success playbooks, elevate executive engagement standards, and operate with extreme ownership without step-by-step guidance. — Cultivate C-Suite & Technical Sponsorship: build multi-threaded relationships across business and technology functions (CIO, CISO, CTO, VPs of Engineering, Product Leads) to ensure alignment with corporate initiatives. — Drive Business Outcomes & QBRs: lead executive business reviews demonstrating clear ROI and anchoring accounts for long-term growth. Qualifications & Requirements: — 10+ years in Enterprise Customer Success, Account Management, or Technical Account Management handling high-ARR, complex enterprise platforms. — Proven commercial acumen and growth mindset with history of partnering with Sales to identify, nurture, and close upsells, expansions, and renewals in complex environments. — Deep experience collaborating with Forward-Deployed Engineers, Solutions Architects, and product delivery teams to translate technical achievements into commercial value. — Self-motivated leader excelling in ambiguous, fast-paced environments with full accountability for account outcomes. — Outstanding communication and presentation skills with experience advising C-level executives on technology strategy and operational efficiency. Nice-to-Haves: — Domain knowledge in High Tech (cloud native, hardware/software OEMs, AI/ML platforms) and understanding of engineering-led enterprise operations and scaling. What Success Looks Like in Year 1: — Month 3: fully onboarded, account health assessments completed, alignment with Sales AEs and FDE teams established. — Month 6: value-realization frameworks and executive cadence active, expansion pipelines co-developed with Sales. — Month 12: high Net Retention Rate achieved, demonstrable business outcomes delivered, elevated Customer Success playbooks established as standard practice. Applicants must be authorized to work in the U.S.; no visa sponsorship available.

Role Overview ITI Digital is seeking a Client Success Manager to serve as the primary relationship manager for a diverse portfolio of clients across their DXP platform and managed destination websites. The portfolio includes Destination Management Organizations (DMOs), regional tourism boards, Chambers of Commerce, parks & recreation departments, government agencies, and economic development organizations. A background working with or for these types of organizations is central to this role. This is an active, day-to-day account management position. The Client Success Manager personally conducts onboarding calls, manages ongoing client engagements, monitors product adoption, and leads the renewal process. The role owns a defined core book of accounts directly and provides day-to-day direction to a small team of Client Success Specialists across the team's combined account portfolio. The role also contributes to process refinement and serves as an internal representative of client needs in product and strategy discussions. This is a hands-on, collaborative role rather than a removed management position. Preferred Background The ideal candidate brings direct familiarity with the organizations ITI Digital serves, along with an understanding of the digital tools that support them. Relevant experience may include: — Experience within a Destination Management or Marketing Organization (DMO), government agency, or economic development organization in a marketing, digital, or partnership capacity — Experience selling marketing services, digital platforms, or SaaS solutions to destinations, tourism boards, parks & recreation departments, government agencies, or economic development organizations from an agency or vendor perspective — Familiarity with co-op programs, visitor guide campaigns, itinerary tools, virtual visitor centers, or digital engagement platforms used by public-sector or destination marketing organizations — Understanding of the operational environment of public-sector and quasi-public organizations, including board reporting cycles, grant-funded budgets, fiscal year planning, and multi-stakeholder decision-making processes — Ability to translate understanding of these organizations into thoughtful, consultative account management Key Responsibilities 1. Sales-to-CS Handoff & CRM Stewardship — Maintain CRM company and deal records up-to-date with client information; flag gaps and align with Sales as needed — Manage client management platform configuration, including lifecycle stages, health scores, and onboarding playbooks — Lead periodic reviews of client management platform database to ensure accuracy, clean segmentation, and up-to-date client records — Serve as primary CS point of contact for platform questions, configuration updates, and vendor best practices 2. New Client Onboarding Ownership — Conduct welcome calls and kickoff meetings, establishing meaningful rapport with clients — Clarify package scope, delivery timelines, and client-side resource commitments — Coordinate with Implementation and Technical Support specialists to track milestone completion; escalate blockers proactively — Provide product demonstrations tailored to client use cases — Deliver formal end-of-onboarding notification and satisfaction survey; document lessons learned for playbook improvement 3. Subscription Engagement & Product Adoption Strategy & Support — Maintain direct ownership of an assigned core book spanning DMOs, government agencies, Parks & Recreation departments, and economic development organizations — Conduct regular check-in cadences calibrated to client tier and account health — Connect product features to client outcomes including visitor center engagement metrics, grant reporting requirements, economic development KPIs, and co-op partner ROI — Identify expansion opportunities within existing accounts and hand off to Sales — Identify accounts showing signs of declining usage or key contact changes and respond with education or outreach — Share relevant case studies, benchmark data, and best practices — Serve as internal advocate for clients during product development discussions 4. Client Health Monitoring & Risk Management — Maintain health scores using usage data, survey results, support ticket patterns, and relationship signals — Conduct structured health-check conversations at defined intervals — Deploy satisfaction survey campaigns at key subscription milestones; analyze results and close feedback loop — Classify at-risk accounts on early indicators and maintain documented save plans — Log client-reported technical issues and escalate for triage and engineering assignment — Escalate at-risk accounts to leadership with situation summary and recommended course of action 5. Renewal Management — Maintain current, accurate renewal pipeline with visibility into contract end dates — Initiate renewal conversations well in advance; identify and address concerns early — Apply approved concession parameters for renewal negotiations; escalate offers outside boundaries — Prepare renewal contracts; track signature status and follow up — Escalate contract, pricing, or invoicing concerns to leadership with full account context 6. Team Collaboration, Coaching & Continuous Improvement — Provide day-to-day direction and support to Client Success Specialists — Serve as resource for Specialists in complex client situations — Partner with Implementation, Technical Support, and internal teams to resolve client issues — Contribute to development and refinement of onboarding and adoption playbooks — Contribute sector knowledge to internal conversations regarding product roadmap, marketing, and sales positioning — Uphold consistent standards in client communication, documentation, and CRM data management Ideal Candidate Profile — Dependable, consistently reliable in following through on commitments — Collaborative, willing to share knowledge and provide informal guidance — Consultative, approaches client relationships with careful listening and thoughtful problem-solving — Sector-fluent, familiar with operational and planning cycles of DMOs, government agencies, and economic development organizations — Tech-curious, interested in SaaS and digital platforms — Detail-oriented, attentive to accuracy and thoroughness in CRM management, milestone tracking, and contract administration — Adaptable, comfortable navigating shifting priorities — Autonomous, able to exercise sound independent judgment — Composed under pressure, maintains professionalism in fast-paced environment Position Details — Location: Fully remote — US Eastern Time Zone (8 AM – 5 PM ET). Candidates in US Eastern or Central Time Zone preferred — Work Schedule: Full-time exempt, standard hours 8:00 am–5:00 pm EST, minimum 40 hours per week — Employment Type: Contract-to-hire 1099 with 90-day evaluation, converts to Full-Time W2 with benefits — Compensation: Commensurate with experience — Reports To: VP, Digital Strategy — Platform Communication/Systems: Slack, Zoom, Google Meet, CRM/project management tools such as Vitally CS, HubSpot, Asana, JIRA, Freshdesk

Задачи: — Подключать новых клиентов: созваниваться, помогать подключить систему управления и сопоставлять квартиры клиента с его объявлениями. — Доводить клиента до первого включения автопилота цен и следить, чтобы автопилот остался включённым. — Разбирать по данным вопросы «почему такая цена» и объяснять ответ простыми словами. — Быстро отвечать в чате и по телефону, не в порядке очереди. — Возвращать тех, кто зарегистрировался и остановился на полпути. — Замечать часто задаваемые клиентами вопросы и приносить их в продукт. Требования: — От года работы с клиентами в B2B: customer success, аккаунт-менеджмент, внедрение, вторая линия поддержки. — Аналитический склад ума. — Уверенная работа в таблицах (формулы, сводные), умение видеть закономерности в данных и отличать причину от совпадения. — Понимание, как устроены интеграции: API, личный кабинет, сопоставление справочников. — Умение звонить и перезванивать клиентам. — Грамотная письменная речь без канцелярита. — Готовность признать незнание и проверить информацию. — Будет плюсом знание SQL на уровне SELECT с JOIN и GROUP BY. — Опыт в посуточной аренде, гостиницах или бизнесах с ежедневным изменением цен: авиабилеты, e-commerce, маркетплейсы. — Знание понятий загрузка, ADR, сезонность и глубина бронирования (обучат при необходимости). — Опыт работы с Bnovo, TravelLine, Realty Calendar или похожими системами. — Не подходит для тех, кто предпочитает работать по скрипту и передавать сложные вопросы дальше. Условия: — Удалённая работа с часовым поясом от МСК-1 до МСК+3. — Клиенты находятся в разных городах, часть звонков приходится на вечер и выходные, нужно быть готовым отвечать. — Зарплата от 65 000 рублей в месяц. Процесс отбора: — В отклике нужно ответить на вопрос с примером ситуации по ценообразованию и описать опыт работы с клиентами. — Далее один короткий созвон, один длинный и оплачиваемая тестовая неделя на реальных клиентах.

Location: New York, NY (HQ); Remote (Canada); San Francisco, CA; Remote (US); Miami, FL; Washington, D.C. Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE The Enterprise CSM, Bill Pay & Procurement Specialist, ensures Ramp’s upmarket customers quickly unlock value from our AP Automation and Procurement products. As part of the Customer Activation team, you’ll guide customers through implementation, configure workflows aligned to their internal processes, and help them operationalize Ramp’s tools to drive efficiency and compliance. In this role, you will help shape Ramp’s Enterprise activation motion for Bill Pay & Procurement and influence the strategy that accelerates customer adoption and business impact. WHAT YOU’LL DO DELIVER HIGH-QUALITY IMPLEMENTATIONS - Lead Enterprise customers through the end-to-end onboarding of Ramp Bill Pay and Procurement, ensuring fast, accurate, and complete deployment - Educate customers on Ramp’s AP workflows, procurement best practices, approval logic, vendor management, and policy configuration DRIVE CUSTOMER ADOPTION & BUSINESS OUTCOMES - Prevent delays in implementation by proactively identifying blockers and reinforcing the value of adopting Ramp’s AP & Procurement solutions - Understand customers’ current AP, purchasing, and approval processes to identify pain points, recommend improvements, and guide them toward an optimized rollout BE A PRODUCT & WORKFLOW EXPERT - Become deeply knowledgeable in Ramp’s Bill Pay & Procurement capabilities—including integrations, vendor onboarding, approval routing, purchase requests, and invoice processing - Troubleshoot customer issues and partner closely with Product and Engineering to surface insights, communicate gaps, and collaborate on solutions or workarounds CROSS-FUNCTIONAL PARTNERSHIP & CUSTOMER ADVOCACY - Provide structured feedback and insights to Product to inform roadmap prioritization - Balance multiple customer activations at once, managing timelines, customer communication, follow-ups, and proactive outreach WHAT YOU'LL NEED - 5+ years of experience in Customer Success, Implementations for products supporting AP and/or Procurement functions - Strong project management and time management skills with the ability to keep multiple customers on track simultaneously - Excellent verbal and written communication skills, including the ability to explain complex workflows simply - Experience partnering with technical teams to share customer feedback, troubleshoot issues, and propose creative solutions - Demonstrated ability to quickly learn a product deeply and articulate the “why” behind product decisions - Strong record of meeting or exceeding performance metrics in previous roles - Ability to anticipate customer needs and position product capabilities proactively - Comfort operating in a fast-paced, high-growth environment with evolving processes NICE TO HAVES - Experience with Accounting Systems (e.g., NetSuite, QuickBooks, Xero, Sage, ERP/AP modules) - Background in financial services, Fintech, or SaaS implementations - Experience at a high-growth startup BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Algolia is a market leader in AI Search, serving over 18,000 businesses and processing over 30 billion search requests weekly. The company raised $150 million in Series D funding in 2021, reaching a valuation of $2.25 billion. The Customer Success Engineer role involves ensuring customers successfully adopt, implement, and scale Algolia's search and discovery platform. Responsibilities include delivering technical onboarding, solution design, best-practice guidance, and hands-on implementation support. The role requires partnering with customers to design scalable solutions, supporting Professional and Expert Foundation offerings, acting as a Technical Owner for assigned accounts, and ensuring smooth delivery through communication, documentation, and stakeholder alignment. Key tasks include consulting customers, delivering technical workshops, advising on search implementation and optimization, collaborating with Customer Success Managers, escalating issues as needed, partnering with Product and Engineering teams, reporting case status, identifying and resolving technical risks, and optimizing customer environments. Requirements: — 4+ years in a customer-facing technical role (CSE, SE, SA, consultant), preferably in SaaS — Functional knowledge of at least one programming language: JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python — Experience with REST API, database management, and web development technologies — Experience delivering technical workshops (training, knowledge transfer, implementation, code review) — Lifelong learning and growth mindset — Ability to explain complex technical concepts to broad audiences — Proficiency in communicating technical issues to technical and non-technical audiences via phone and email — Excellent time management, task prioritization, and situational urgency evaluation — Occasional travel to customer locations may be required Nice to have: — Experience implementing or optimizing search & discovery experiences — Experience designing and developing generative AI and agentic applications — Experience in high-growth SaaS environments — Familiarity with iOS & Android platforms — Experience supporting open-source projects and GitHub communities — Experience with Shopify, Magento, and Salesforce Algolia offers a flexible workplace strategy with options for fully remote or hybrid-remote work. The company values grit, trust, candor, care, and humility. Algolia is committed to diversity, inclusion, and creating a respectful workplace. Candidates are advised to apply only through the official careers page and be cautious of recruitment scams.

Location: Shanghai; Beijing, China Workplace: hybrid ABOUT YOU We are looking for a Partner Success Manager to join the Xsolla Partner Network (XPN) Business Development team, based in China. This is a newly created, hybrid role sitting within the core XPN BD team — roughly 80% campaign and partner success, 20% business development support — created to close a gap in how XPN partners are supported once a deal closes: campaigns are launched, but no one consistently owns their ongoing success. The best candidate will be someone comfortable owning outcomes rather than just relationships — proactively strategizing with partners, coordinating across internal teams to get campaigns right, and stepping in to help close deals when local presence and trust matter more than a remote pitch. Full ownership of the sales process (sourcing, pitching, commercial negotiation) sits with the Core China/APAC Team; this role isn't required to run a deal end-to-end, but is expected to help get opportunities over the line and make sure they deliver once signed. If you're excited about building a new function from the ground up, becoming a product expert partners and internal teams rely on, and working across both Chinese and global creator platforms as publishers look to expand their reach, we would love to hear from you! ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. RESPONSIBILITIES: Own end-to-end success of assigned partner campaigns post-signature — from kickoff through launch, live optimization, and post-campaign review. Act as the primary point of contact for assigned partners in China/APAC, building trusted, ongoing relationships rather than transactional check-ins. Proactively strategize with partners on campaign structure, creator selection, storefront setup, and quest mechanics to maximize outcomes. Identify risk signals early (underperformance, partner disengagement, unclear expectations) and drive corrective action before they become churn risks. Coordinate directly with the XPN BD Team and Creator Success Team, pulling in the right internal resources at the right time. Provide partners with clear, honest performance visibility — translating XPN data into terms that make sense for flat-fee and hybrid-model publishers. Serve as an internal advocate for partner needs, feeding structured feedback back into XPN product, reporting, and process improvements. Sit within the core XPN BD team and support the Core China/APAC Team in progressing late-stage opportunities — joining calls, providing local market context, and helping translate commercial terms into what will land with the partner. Help identify expansion or upsell opportunities within existing successful partner relationships and flag them to the Core China/APAC Team. Represent XPN at regional industry events across China and APAC, both to support active deals and to build XPN's local market presence. Develop and maintain deep, current expertise in the XPN product to the point of being the go-to expert for partners and internal teams alike. Work fluently across internal stakeholders (BD, Creator Success, Marketing, Data/Reporting) and external stakeholders (publisher teams, creator/MCN partners). Game industry experience required based out of the China office (Beijing or Shanghai), in accordance with local in-office attendance requirements QUALIFICATIONS & SKILLS: 3+ years in a customer success, account management, or partner management role — ideally in gaming, platform, adtech, or creator economy environments. Fluent Mandarin and professional English. Demonstrated ability to manage external partner relationships with a strategic, consultative approach — not purely reactive support. Working knowledge of both the Chinese domestic platform landscape (Bilibili, Douyin, DouYu, Huya) and major global/international platforms (YouTube, Twitch, TikTok) — publishers are increasingly looking to expand reach beyond China, and this role needs to speak credibly to both sides of that expansion. Comfort working cross-functionally across time zones with global teams, translating between local market realities and global program structures. Willingness and ability to travel regionally for events and partner meetings across China and APAC. Self-starter comfortable defining process in a role without an established playbook — this is a new function within XPN. Nice To Have: Prior direct or adjacent BD/sales exposure — this role will occasionally carry commercial conversations, though it is not a quota-carrying sales position. Familiarity with additional regional platforms (e.g. Chzzk/SOOP in Korea, Niconico in Japan) for publishers expanding into wider APAC. Experience working with flat-fee or hybrid commercial models and the reporting expectations that come with them. Job Description This job description is intended to outline the general nature and level of work currently performed and is not an exhaustive list of all duties, responsibilities, or qualifications required. Privacy Notice & Data Processing Consent By submitting your application and uploading your resume/CV, you acknowledge and agree that Xsolla will process your personal information (including but not limited to your name, contact details, work experience, and educational background) for the purpose of recruitment, candidate evaluation, and internal record-keeping. In accordance with the Personal Information Protection Law of the People's Republic of China (PIPL): Purpose Limitation: Your data will only be used for current and future recruitment considerations within Xsolla. Sensitivity: We will handle your personal information with a high duty of care. Your Rights: You have the right to access, correct, or delete your personal information, and to withdraw your consent at any time by contacting us. If your application proceeds past the final interview stage, we may conduct a background check, subject to applicable laws and regulations, only after obtaining your separate written consent. Any such check will be strictly limited to information directly relevant to the employment relationship (e.g., educational background, employment history) and will comply fully with the PIPL. Your personal information will be used solely for recruitment and human resource management purposes, and we will implement rigorous security measures to protect your data. Xsolla takes your privacy rights seriously. We are committed to protecting your personal information in accordance with Chinese data protection laws and will not sell, unlawfully provide, or disclose any personal data received during the hiring process without your explicit authorization. As a data processor, we uphold our obligations to safeguard your personal data and respect your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com For more vacancies: Careers | Xsolla

Location: London Workplace: Hybrid Attio is the CRM for agentic revenue. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A. We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier. If you want to do the best work of your career, this is the right place. ABOUT THE ROLE Customer Success is central to how we build, grow, and deliver value at Attio. As a Customer Success Manager, you'll own a portfolio of our highest-potential customers, building deep relationships and helping them get meaningful value from Attio as their businesses grow. Attio has a highly product-led customer base, and many of our most promising customers start as small, fast-growing teams. Success in this role isn't defined by customer size or current spend alone. You'll need to recognize potential early, understand where a customer's business is headed, and help them build the right foundations to scale with Attio. This is a highly consultative and hands-on role. You'll understand each customer's GTM motion, uncover what they're trying to achieve, and translate their business needs into thoughtful recommendations across their workflows, data, and use of Attio. You'll work with fast-moving customers who expect you to bring both strategic thinking and strong product expertise. WHAT YOU'LL DO - Own and develop relationships across a portfolio of high-potential customers. - Lead customers through onboarding, adoption, ongoing value realization, renewals, and expansion. - Develop a deep understanding of each customer's business, GTM motion, goals, and challenges. - Identify potential early within a product-led customer base and help customers deepen their adoption as they grow. - Advise customers on how to structure their workflows, processes, and use of Attio to support their business. - Balance strategic relationship management with hands-on solutioning, moving comfortably between business goals and product configuration. - Build relationships with stakeholders across customer organizations and become a trusted partner as their businesses evolve. - Use customer data, product insights, and business context to identify risks and opportunities across your portfolio. - Identify opportunities for deeper adoption and expansion based on customer needs and growth. - Partner with Product, Engineering, RevOps, Solutions Engineering, Support, and Sales to solve customer problems and continuously improve the customer experience. - Bring customer insights back into Attio to help shape our product and Customer Success motion. WHAT YOU'LL BRING - 5+ years of relevant professional experience, including 3+ years in Customer Success or Account Management. - Experience owning customer relationships in B2B software, ideally across SMB and mid-market customers in a product-led environment. - A consultative approach and ability to understand a customer's business before jumping to a solution. - Strong product instincts and a track record of coaching customers on how to get the most out of a complex software product. - Comfort working hands-on with customers to solve problems rather than relying heavily on separate technical or implementation teams. - Experience owning customer outcomes across adoption, retention, renewals, and expansion. - Strong commercial instincts and an ability to recognize customer potential beyond current spend or company size. - Comfort working with fast-growing companies and lean teams where priorities and needs can change quickly. - A data-driven approach to prioritizing your portfolio, identifying risk, and uncovering opportunities. - Experience working at an early- or growth-stage startup. - A proactive mindset and comfort operating with autonomy in a fast-moving environment. WHAT DOES THE HIRING PROCESS LOOK LIKE? 1. Talent Introduction 2. Hiring Manager Interview 3. Solutioning Exercise 4. Meet the Team: Three focused conversations with key stakeholders 5. Executive Leadership Conversation 6. References & Offer

Сейчас компания активно масштабируется, поэтому мы расширяем отдел сопровождения клиентов и ищем менеджеров, которые хотят хорошо зарабатывать и развиваться в этой сфере.

Location: United States Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S. Department of War and Fortune 500s, our platform runs on-premises and in private clouds, delivering secure messaging, file sharing, workflow automation, audio/screenshare, and project management—all with full data and operational control. Mattermost powers high-stakes workflows across mission planning, real-time, real-world operations, DevSecOps, incident response, and cyber defense—enabling secure collaboration from tactical edge and DDIL environments to enterprise HQ. Teams operate across web, desktop, and mobile, with embedded interoperability for Microsoft Teams, Outlook, and Microsoft 365. To learn more, visit www.mattermost.com Mattermost is seeking a Senior Technical Account Manager (TAM) to serve as a trusted technical advisor to our U.S. Federal and enterprise customers . In this role, you will ensure the successful deployment, integration, and secure operation of the Mattermost platform in mission-critical and high-security environments . You will combine expertise in infrastructure, cybersecurity, and DevSecOps with strong customer engagement and project leadership skills. As a strategic partner, you will bridge engineering, product, and customer teams , driving secure, compliant, and scalable implementations that enable organizations to collaborate with confidence. Key Responsibilities Customer Success & Secure Solution Delivery Lead technical onboarding, configuration, and production deployments for strategic enterprise and U.S. Federal customers Design, validate, and implement secure, scalable architectures for Mattermost across cloud, on-premise, hybrid, and air-gapped environments Support alignment with security and compliance frameworks such as FedRAMP, NIST 800-53, DoD STIG, and SOC 2 Guide customers in integrating Mattermost with authentication and identity management systems (SSO, SAML, OAuth) , DevOps pipelines, and monitoring tools Provide proactive technical guidance to minimize operational risk and ensure long-term platform success Technical Leadership & Advocacy Serve as the primary technical point of contact for assigned accounts Collaborate with Product, Engineering, and Support to resolve complex technical issues and advocate for customer needs Develop reusable deployment assets including scripts, playbooks, and technical documentation to accelerate implementations Participate in internal reviews to improve onboarding methodologies and deployment best practices Communication & Stakeholder Management Present complex technical concepts to both executive and technical stakeholders , tailoring communication to audience and context Build trusted relationships that drive adoption, expansion, and long-term customer success Maintain detailed records of architectural decisions, deployment strategies, and customer feedback Required Qualifications Senior-level experience in Technical Account Management, Sales Engineering, Customer Success Engineering, or a similar customer-facing technical role Strong technical knowledge of Linux system administration, networking, containers (Docker/Kubernetes), and cloud infrastructure Hands-on scripting or development experience with Python, Go, Node.js, or similar languages Strong understanding of cybersecurity principles and secure system architecture Familiarity with DevSecOps tools and workflows (GitHub, Jenkins, Jira, Terraform, etc.) Experience managing large enterprise or government customers and aligning technical delivery with business and security requirements Excellent communication skills with the ability to collaborate across technical and non-technical stakeholders Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR. This role may require the candidate to obtain and maintain a U.S. government security clearance in the future. Preferred Qualifications Experience working with U.S. Federal agencies, defense organizations, or regulated industries Familiarity with IT Service Management (ITSM) frameworks Knowledge of compliance standards such as FedRAMP, NIST, SOC 2, or ISO 27001 Experience with secure collaboration platforms or open-source technologies Exposure to mobile device management (Intune, Workspace ONE, MobileIron) environments Experience working in a startup or high-growth SaaS environment Target Salary Range: $125,000 - $165,000 USD plus commission Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. Mattermost offers a remote-first work environment with medical, dental, and vision coverage. You’ll also receive unlimited PTO plus company holidays, a work from home stipend, an annual learning and development budget for conferences, certifications, and courses, paid parental leave for all parents, and a 401(k) plan. U.S. Eligibility & Compliance This role may require obtaining and maintaining a U.S. government security clearance. Candidates must meet federal eligibility requirements to be considered. For more information visit Security Clearances — United States Department of State Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR. For more information visit the Bureau of Industry and Security and the Directorate of Defense Trade Controls . Mattermost is an EEO Employer, we are a remote-first, open-source company. We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time. Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics. If you require accommodations during the interview process, please let us know—we’re happy to assist.

Location: Remote About us OpenZeppelin is the security standard onchain finance is built on. Founded in 2015, our mission is to accelerate the world's transition to an open financial system, built on open standards and secured by rigorous research. Our open-source Contract Libraries have facilitated over $35 trillion in onchain value and are used by 10 of the top 10 tokenized money market funds and 9 of the top 10 stablecoins by market cap. We combine AI-native security tooling with deep research and a decade of audit expertise to support leading institutions and crypto-native teams shaping the next generation of digital assets like DTCC, Fidelity, Coinbase, Uniswap, Aave, the Ethereum Foundation, and many more across the full secure development lifecycle. Please note: Always refer to OpenZeppelin's official job page for the most accurate information about our open roles, as we have seen multiple third party job sites posting inaccurate information. The Customer Success Team The Customer Success Team owns full project lifecycles and client deliveries end-to-end; keeping Security Research, Secure Development, Engineering, Sales, Solutions, Executive team and clients aligned on a shared plan throughout the entire delivery. Core responsibility of the Customer Success team is client satisfaction as well as supporting any renewal discussions and ongoing partnership. The type of deliveries span across the security services work (audits, reviews, applied research), smart contract library development, web3 tooling as well as marketing and developer relationship engagements. What you'll be doing Own the Engagement: Own the full lifecycle of strategic ecosystem accounts, from kickoff through delivery, renewal, and expansion. Serve as the primary point of contact and trusted advisor for each client. Drive Delivery: Lead client kickoffs, manage scope through a structured change-order process, oversee end-to-end audit delivery, coordinate quality review and publishing, and proactively escalate risks to internal leadership. Administer Program Governance: Operate the day-to-day governance framework for each engagement — RASCI matrices, workstream structures, and engagement models — and keep the program's working cadence and reporting metrics current. Maintain core program artifacts (milestone plans, scope/MVP definitions, RAID logs) as the definitive source of truth, and formulate executive-level status reports for client and internal leadership. Orchestrate Technical Delivery: Coordinate architecture and requirements sessions with client engineering teams and translate outcomes into actionable delivery milestones. Oversee delivery across audit and engineering teams — backlogs, sprints, and stage gates — to ensure high-quality, on-time releases, and provide formal go/no-go recommendations at key milestones. Manage technical dependencies including repository access, audit cycles, and vendor onboarding, collaborating with legal on contractual or SOW-related blockers. Coordinate Third-Party Infrastructure: Synchronize delivery timelines and technical specifications with third-party infrastructure providers and partners, supporting senior leadership in commercial and contractual decision-making where needed. Facilitate Dependency Mapping & Risk Management: Facilitate stakeholder coordination and dependency mapping across cross-functional teams, resolving operational blockers at the working level and escalating critical decisions to senior stakeholders. Maintain the program's risk and compliance register and drive a regular cadence for regulatory-readiness governance and mitigation. Build Account Intelligence: Maintain deep, current knowledge of each ecosystem's goals, tech stack, governance, roadmap, and funding landscape. Anticipate client needs and surface opportunities before they are asked for. Grow the Account: Partner with Sales, Secure Development, Security Services, and Growth to identify upsell opportunities, build compelling renewal narratives tied to value delivered, and contribute directly to the business unit's recurring revenue and subscription targets. Coordinate on target-state and go-to-market use cases, monitoring GTM execution and flagging slippage to program leadership. Engage Technically: Review codebases at a high level for estimation purposes, hold meaningful technical conversations with client engineering teams, and translate between the client's technical context and OpenZeppelin's delivery teams. Operate with Rigor: Monitor team performance against key delivery metrics including resource utilization, allocation, and on-time delivery. Use our internal tooling (GitHub, Notion, Slack, HubSpot, and our internal automation system) to streamline workflows and reduce operational overhead. Deliver Unreasonable Hospitality: Every interaction should exceed expectations. You set the standard for exceptional client care across all account touchpoints, and the judgment calls that AI tooling cannot replicate are yours to make. You have 5+ years of experience in Technical Program Management, Technical Account Management, Customer Success, Engagement Management, Solutions Architecture, or a closely related customer-facing technical role. Proven track record managing complex, multi-stakeholder technical delivery on time and within scope, and managing a book of business with renewal and expansion responsibility. Technical background sufficient to review code at a high level for estimation and to hold credible conversations about smart contract architecture. You do not need to write Solidity, but you should not be lost in a code review. Deep understanding of blockchain ecosystems, L1/L2 infrastructure, and the dynamics of open-source business models. Genuine passion for the space. Solidity or Rust reading proficiency, or hands-on cybersecurity experience. Exceptional relationship-building skills. Clients call you first because they want to, not because they have to. Strong commercial instincts: experience managing renewal cycles, negotiating change orders, and building account expansion narratives. Superb organization and the ability to manage multiple complex engagements concurrently across many stakeholders and time zones. Advanced English; excellent written and verbal communication. Comfortable presenting to a CTO and a CFO in the same meeting. Advanced knowledge of project management and collaboration tools including GitHub, Notion, Linear, Slack, and HubSpot. Comfort working in a fully remote, async-first, globally distributed environment. Nice to have Prior experience working directly with protocol teams, L2 ecosystems, or blockchain foundations. Familiarity with OpenZeppelin's product suite (Contracts, Open-Source Tools, Audits, AI Auditor). Project management certification (PMP, Scrum Master, or equivalent). Background in solutions consulting, technical pre-sales, or professional services delivery. Experience in a high-growth startup building processes from scratch. PMO or people management experience. Logistics: Our interview process takes place on Zoom and tends to consist of the following stages: Recruiter Call (30 minutes) Hiring Manager Call (30 minutes) Team Interview (30 minutes) Paid work test (up to 20 hours of paid work) Reference checks Benefits Meet your teammates at company gatherings around the world 😎 Enjoy the flexibility of fully remote work 🌎 Take the time you need with flexible time off 🏝 Grow your family with 8 weeks of paid leave for primary caregivers, 4 weeks for secondary caregivers, and a one-time $3,600 baby bonus 💙 Build your ideal home office with up to $500 in equipment support 🪑 Stay covered with medical insurance 🏥 Keep growing with learning and development opportunities 🧠 Get a monthly stipend for your preferred co-working space 💻 At OpenZeppelin , we are an equal opportunity employer and we value different perspectives. We are committed to building a diverse workforce. This includes but is not limited to gender, race, sexual orientation, religion, national origin and other characteristics that make each one of us unique. In this uniqueness, we find the most value. Come join us! Use of AI as part of the recruiting process As part of OpenZeppelin’s recruitment process, we may use automated tools, including artificial intelligence, to assist in reviewing applications and assessing candidate qualifications. These tools are used to support our People team by identifying relevant skills and experience, and are not used to make decisions solely by automated means. All hiring decisions involve human review. Any personal data provided as part of your application will be processed in accordance with OpenZeppelin’s Data Privacy Notice . If you have questions about this recruitment process or would like to request human review of your application, please contact us at talent@openzeppelin.com.

Bright Data — платформа для сбора данных онлайн, которая даёт возможность компаниям автоматизировать процесс сбора информации по всем существующим ресурсам и с учётом множества параметров. Формат работы: гибрид (Израиль или Кипр) или удалённая работа (кроме России и Беларуси).

Bright Data — платформа для сбора данных онлайн, которая даёт возможность компаниям автоматизировать процесс сбора информации по всем существующим ресурсам и с учётом множества параметров. Формат работы: гибрид (Израиль или Кипр) или удалённая работа (кроме России и Беларуси).

Задачи: — Быть основным контактным лицом для стратегических корпоративных клиентов, строить многопоточечные отношения с разработчиками, продуктовыми командами и руководителями высшего звена — Выступать в роли технического эксперта в разговорах с клиентами, проверять архитектуру интеграций, устранять неполадки в реализации API и консультировать по лучшим практикам по всему портфелю продуктов Vonage (SMS, Voice, WhatsApp, RCS, Video, Verify и др.) — Проводить ежеквартальные бизнес-обзоры (QBR), выявлять риски для здоровья клиентов и сотрудничать с техническими экспертами, продуктовой и инженерной командами для решения сложных задач — Отвечать за рост доходов и прямой маржи по своему портфелю, точно прогнозировать и реализовывать стратегии удержания и расширения — Разрабатывать планы успеха, ориентированные на результаты, согласованные с бизнес-целями каждого клиента, обеспечивая измеримое принятие платформы и долгосрочную отдачу от инвестиций — Выявлять и развивать возможности для дополнительной продажи и перекрестных продаж, связывая кейсы клиентов с новыми или недостаточно используемыми возможностями, тесно сотрудничать с отделом продаж, используя данные об использовании, оценки здоровья и метрики вовлеченности — Сотрудничать с техническими менеджерами решений (TSM) в рамках модели pod для сложных решений и эскалаций, сохраняя полную ответственность за коммерческие результаты Требования: — Свободное владение английским и немецким/французским языками — Более 5 лет опыта в техническом управлении аккаунтами, успехе клиентов или аналогичной стратегической роли с сильной технической базой в API или продуктах для разработчиков — Глубокие практические знания CPaaS или API платформ: мессенджинг (SMS, WhatsApp Business Platform, RCS), Voice/VoIP, Video и решения для аутентификации/Verify — Твердое понимание REST API, вебхуков, SDK и паттернов интеграции ПО, умение читать документацию API и участвовать в техническом устранении неполадок вместе с клиентами — Подтвержденный опыт управления и развития сложных корпоративных аккаунтов с значительной ответственностью за ARR — Исключительные коммуникативные навыки, способность вести глубокие технические разговоры с разработчиками и инженерами, а также ясно объяснять эти концепции бизнес- и исполнительной аудитории — Ориентация на данные, умение использовать оценки здоровья клиентов, аналитику использования и метрики вовлеченности для выявления рисков и возможностей роста (Salesforce, Gainsight или эквивалент) — Способность ориентироваться в сложных многостейкхолдерных средах и достигать согласия по конкурирующим приоритетам Плюсы: — Прямой опыт работы в CPaaS провайдере (например, Vonage, Twilio, Sinch, Infobip, MessageBird) — Знакомство с платформами разговорного ИИ, чатботами или стратегиями омниканального взаимодействия — Знание протоколов VoIP, SIP или WebRTC — Степень бакалавра в области компьютерных наук, информационных технологий, инженерии или смежных областей Условия: — Возможность значительного влияния на стратегический опыт клиентов и рост бизнеса — Конкурентоспособная зарплата и возможности карьерного роста — Частная медицинская страховка (Adeslas) — Групповой пенсионный план (Generali) — Страхование жизни и от несчастных случаев (VidaCaixa) — Линия поддержки Ericsson Care — Дискреционное время отдыха (DTO)

Задачи: — Быть основным контактным лицом для назначенных клиентов, развивать стратегические отношения и направлять внедрение платформы и планирование успеха — Проводить регулярные бизнес-обзоры (QBRs/EBRs), четко сообщать о ROI и согласовывать метрики успеха для поддержки удержания и расширения — Понимать отрасли, цели и проблемы клиентов для предоставления индивидуальных рекомендаций и согласования внутренних и внешних заинтересованных сторон по целям успеха — Повышать осведомленность и использование ключевых функций платформы, обеспечивать постоянное обучение и выявлять возможности для расширенного внедрения — Проактивно контролировать состояние клиентов, управлять эскалациями и сотрудничать с командами продукта, инженерии, поддержки и продаж для решения проблем и обмена действенными инсайтами — Поддерживать экспертные знания о дорожной карте продукта и сообщать клиентам о соответствующих обновлениях и улучшениях — Координировать с внутренними командами разработку и выполнение планов успеха клиентов, устраняя риски до того, как они повлияют на вовлеченность или удовлетворенность Требования: — Опыт работы в enterprise SaaS не менее 5 лет, из них не менее 3 лет в Customer Success, TAM или поддержке — Доказанная способность управлять большими портфелями клиентов и развивать долгосрочные отношения, включая на уровне руководителей — Отличные коммуникативные, презентационные и организационные навыки, умение эффективно вести стратегические и технические разговоры — Сильные навыки решения проблем и опыт разрешения эскалаций при сохранении положительного опыта клиента — Владение CRM и инструментами управления кейсами, такими как Salesforce и Jira — Техническая компетентность в области интернет-технологий, сетей и продуктов электронной безопасности — Степень бакалавра в области компьютерных наук, инженерии или смежной технической дисциплины, либо эквивалентный практический опыт Условия: — Фактическая компенсация определяется на основе навыков, опыта, квалификации и географического положения — Возможность получения бонусов, акций и комплексного пакета льгот Роль предполагает удаленную работу из США.