Клиенты и продажи вакансии

Location: Dakar, Senegal Workplace: Hybrid HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. In West Africa, people wait for symptoms to get worse, wait months for an appointment, and depend on a health system stuck in paper and manual processes. We exist to end that wait. Founded in 2022 in Senegal, Tanel is the first digital health insurer in francophone West Africa, operating in Senegal and Côte d'Ivoire. With 30,000+ members, a network of 1,200+ health facilities and 400+ pharmacies, and revenue multiplied by 7 in 2025, Tanel has proven real product-market fit. In 2026, Alan, Europe's prevention-first health insurer (€950M+ revenue, 1M+ members in France, Belgium, Spain and Canada), acquired Tanel to accelerate its expansion in Africa. Together, we are building the reference health insurer in francophone West Africa, aiming for $200M in revenue by 2030. 🚀 WHY JOIN NOW? Care is our members' first point of contact, and today it runs on the energy of a small, committed team: about 5 people across Dakar and Abidjan, answering members, HR admins and providers on WhatsApp, phone, email and the app. What got us here will not get us to the next stage: - Scale: our member base is set to grow several times over in the next 3 years. - Expansion: after Senegal and Côte d'Ivoire, we plan to open new countries in the coming years. - Integration: we are moving Care Africa onto Alan's ways of working (KPIs, rituals, playbooks) and, in 2027, onto Alan's tools and platform. - Performance: we need to structure our KPIs: what we measure, why, and how we act on it, from response times to member satisfaction. This is a rare chance to shape a Care organization from the ground up, with the backing of a Care Ops team that has already done it in several countries (France, Belgium, Spain, Canada). ⭐ THE ROLE As Care Ops for Alan Africa, you are the most senior Care person on the ground. You do not manage the team directly: our crew lead does. You own the transformation: how the team is organized, how it grows, how it performs, and how it converges with the rest of Alan. You are part of Alan's global Care Ops team, and you bring local reality into global decisions as much as you bring global practices to Africa. Your missions include: 1/ Design and roll out the target operating model - Turn Alan's Care model into a version that works for Senegal and Côte d'Ivoire: how agents split their time between members and improvement work, opening hours, weekends, service levels we commit to. - Define the team structure for the next 3 years: roles, tiers, one team or one per country. - Set up outsourcing where it makes sense, and manage the performance of our external partners. - Build the hiring plan with the crew lead and take part in recruitment, including final-round validation. 2/ Lead the integration with Alan - Bring Alan's KPIs, rituals and playbooks to the local team, and make sure they stick through training and follow-up. - Help the crew lead grow the team and coach agents into Care Experts who own improvement projects. 3/ Own operational performance, quality and tools - Structure our KPIs and reporting: what we measure, why, and how we review it every week, including member satisfaction on WhatsApp and phone. - Diagnose root causes behind delays, backlogs and member pain points, and turn them into concrete actions. - Make sure our tools (ticketing, WhatsApp, phone) are set up and fully operational, and lead the transition to Alan's stack with Product, so local needs are built in. - Provide the inputs (volumes, hours, productivity) that feed our staffing model and budget, and challenge the outputs. 4/ Be the bridge between local and global - Represent Care Africa in Alan's Care community: share what works, raise what doesn't, contribute to global projects. - Contribute to Care's strategic plan, for Africa and at global level. ⭐ YOU WILL EXCEL IN THIS ROLE IF YOU - Have 5+ years of experience in customer service or customer experience operations, including structuring, scaling or turning around a team. - Have led change in teams or functions you did not manage, and know how to earn buy-in rather than impose a playbook. - Are data-fluent: you set and track the right KPIs, read and challenge an analysis, and use numbers to make decisions. You do not need to build forecasting models. - Are fluent in French and work comfortably in English, written and spoken. - Know the West African context and adapt your approach to the people and the market you work with. - Are structured, autonomous and at ease with ambiguity: much is still to be defined, and you will help define it. - Care deeply about access to healthcare and want to have a real impact on members' lives. Strong pluses: experience in health, insurance or assistance; managing outsourcing partners; leading a CRM or tooling migration; running WhatsApp or phone-heavy support; speaking Wolof. 🎁 WHAT WE OFFER - Permanent contract, full time, based in our Dakar office, with regular trips to Abidjan. - A central role in a fast-growing African healthtech, backed by Alan's global Care team. - Comprehensive health insurance through Alan for you and your family. - All the tools you need to do your best work. - Learning and training opportunities: a flexible policy, budgets for books and conferences. - For this role, we are hiring within the C to E level range https://alan.com/en/careers/a/salary-equity (pay scale to confirm). 🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES If this role excites you but you don't tick every box, we would love to hear from you. Everyone, including people from underrepresented groups, should feel free to apply: either we succeed, or we learn.

Чем предстоит заниматься: Обеспечивать выполнение и перевыполнение плановых показателей. Декомпозировать цели отдела на конкретные KPI для менеджеров, управлять воронкой продаж и составлять прогнозы.

Задачи: — Работа с премиальной аудиторией. Требования: — Опыт работы VIP Manager'ом в iGaming от 1.5 лет; — Понимание и отслеживание продуктовых метрик по своей базе; — Свободный французский язык и уверенный русский (от B2). Условия: — Удаленный формат работы (любые локации, кроме РБ); — Оплата в криптовалюте: ставка + бонусная часть; — 26 дней оплачиваемого отпуска, 26 дней больничных и 10 праздничных выходных; — Широкие возможности для карьерного роста.

* Сопровождение портфеля мерчантов и развитие долгосрочных отношений. * Увеличение оборота клиентов через апсейл и кросс-сейл.

Location: Paris, France Workplace: Hybrid HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐️ THE PRE-SALES ROLE ⭐️ Our Pre-Sales team strengthens Alan’s Enterprise and Public sector Sales to better handle the specificities of our largest customers. Here are the main missions of the team you will join: - Master our platform and support Sales team by enabling them with insights, expertise and the relevant tools; - Listen and understand prospects’ needs and work internally on how Alan can address them best; - Build a thorough understanding of the prospect and assess the level of functional alignment with our offering and capabilities; - Participate to RFP submissions and build Alan’s response in collaboration with Sales, Insurance and Product experts; - Join the customer acquisition journey to evangelize our services and products; - Act as voice of the customer feeding Alan’s platform roadmap; - Prepare handover for delightful customers’ onboardings; - Eventually coordinate the most complex customer onboardings leveraging your unique knowledge of the customer’s requirements and specificities. You will actively participate in developing this growing function within Alan and edit the company to make our Sales teams the most successful of all! Given the growing need for onsite customer engagement, this role requires you to be based in Paris or the Île-de-France region (or within a 2-hour door to door distance with the flexibility to travel to Paris on short notice for customer meetings). For this opportunity, we are aiming to hire within the D-E level range https://alan.com/en/careers/a/salary-equity. ⭐️ YOU WILL BE A GREAT FIT IF ⭐️ - You have 6+ years of experience working in a SaaS environment, including at least 3 in a Pre-Sales / Sales Engineering / Solution Consultant role. - You have a talent for quickly getting to the root cause of customers concern through active listening and requirements elicitation; - You are assertive and know how to handle objections in a complex environment; - You master the art of pitching a product with transparency and without overselling its capabilities ; - You have the ability to break down complex issues and identify product gaps to define the best product solutions; - You thrive at high level stakeholders’ management; - You excel at prioritizing tasks while living up to commitments; - You love teamwork and are always eager to learn and grow; - You are fluent in both French and English; It would be even better if you have: - Experience with end-to-end procurement projects (buyer or supplier side) with involvement in RFI’s, RFQ’s and RFP’s; - Experience in the French Public Sector; - Experience in HRIS ecosystems and Payroll solutions; - Experience in Insurance or Health platforms. 🙌   PERKS & BENEFITS https://alan.com/about/life-at-alan/a/perks At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer: - Fair rewards. Generous equity packages complement your base salary, for permanent contracts only. - Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest. - All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. - Flexible vacation policy and flexible working hours. Organize your time as you wish. - Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only). - Transport. Country-specific commuter benefits. - Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. - Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture https://alan.com/en/blog/discover-alan/a/alan-culture-excellence-through-coaching. - Parental leave. Extended parental leave for all new parents, for permanent contracts only. IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.

Задачи: — Встреча, регистрация и сопровождение пациентов. — Запись на приём, координация расписания и работа в медицинской информационной системе. — Приём звонков и обработка сообщений, консультирование по услугам клиники. — Продажа услуг и программ клиники. — Ведение документации и обеспечение порядка в зоне ресепшен. — Заказ канцелярских товаров и необходимых расходных материалов. Требования: — Опыт работы на front desk и знание стандартов премиального обслуживания. — Отличные коммуникативные навыки, доброжелательность и ответственность. — Умение работать с VIP-клиентами, учитывать индивидуальные пожелания и решать сложные ситуации. — Уверенное владение русским и английским для общения с пациентами. — Внимательность к деталям и умение координировать несколько задач одновременно. — Опыт в premium healthcare, luxury hospitality, concierge или других сферах высокого сервиса будет преимуществом. — Опыт именно в клинике не обязателен. Условия: — График работы 2/2. — Оклад 7 000 AED + премия за продажи.

Выполнение личного плана по выручке. Привлечение новых клиентов (через КАМов и самостоятельно).

Развитие партнерского канала компании через работу с дистрибьюторами, системными интеграторами и технологическими альянсами. Обучение и методологическая поддержка КАМов компаний-партнеров для эффективной продажи продуктов компании.

Продвижение в партнерском канале продаж продуктов и услуг Группы Астра; Постановка и контроль исполнения задач смежным подразделениям (тестирование ПО с аппаратной частью, адаптация под смежное ПО и информационные системы, пилотирование готовых совместных с партнёрами решений в заказчиках);

Продвижение в партнерском канале продаж продуктов и услуг Группы Астра; Постановка и контроль исполнения задач смежным подразделениям (тестирование ПО с аппартной частью, адаптация под смежное ПО и информационные системы, пилотирование готовых совместных с партнёрами решений в заказчиках);

Задачи: — Участие во встречах с заказчиками и партнерами совместно с менеджерами по развитию бизнеса — Выявление и анализ потребностей заказчиков, согласование с ними технических решений и разработка оптимальных предложений по продуктам компании — Проведение технических презентаций и демонстраций продуктов компании — Курирование пилотных проектов и проектов внедрения в качестве технического эксперта — Участие в подготовке технической и тендерной документации — Техническая и консультационная поддержка менеджеров по продажам — Работа со смежными командами для решения технических проблем и повышения уровня удовлетворенности заказчиков — Участие в маркетинговых мероприятиях компании (конференции, митапы, буткемпы, семинары/вебинары) Требования: — Опыт работы с СУБД (PostgreSQL) — Умение собирать, анализировать и систематизировать требования — Знание основ управления проектами, ключевых ролей и их взаимодействия в проектной команде — Понимание основных аспектов ИТ-инфраструктуры — Развитые коммуникативные навыки, тактичность, дипломатичность — Релевантный опыт работы от 3 лет (опыт в вендоре будет преимуществом) Будет плюсом: — Опыт внедрения, поддержки или сопровождения Linux-based операционных систем — Опыт внедрения, поддержки или сопровождения СУБД (MS SQL/PostgreSQL/Oracle) — Понимание основных принципов сетевого взаимодействия — Высшее техническое образование Условия: — Уверенность в будущем — Стабильный и прозрачный "белый" доход согласно ТК РФ — Оформление полиса ДМС — Спортивные активности и поддержка спортивных инициатив — Конкурентная заработная плата, обсуждается с успешным кандидатом — Гибридный формат работы

Задачи: — вести B2B-клиентов от onboarding и KYC/KYB до запуска и первых транзакций; — разбираться в бизнес-модели и платёжных потребностях клиента и подбирать payment flow; — сопровождать счета, FX, международные переводы, payouts, fiat/crypto, API и White Label; — помогать клиентам подключать дополнительные сервисы платформы; — сопровождать cross-border payments, включая нестандартные и ручные сценарии; — контролировать транзакции и разбирать задержки и отклонения; — взаимодействовать с AML/Compliance, Finance, Legal, Product/IT и Sales; — участвовать в запуске API-интеграций и White Label-проектов; — собирать обратную связь и участвовать в улучшении продукта и процессов. Требования: — от 3 лет опыта в fintech / payments / banking / FX / Client Success / Account Management; — опыт работы с B2B-клиентами в финансовых или платёжных продуктах; — понимание cross-border payments, SWIFT, SEPA, FX и settlement; — понимание KYC/KYB и AML; — опыт сопровождения клиента от onboarding до запуска продукта; — понимание API-интеграций на уровне взаимодействия с клиентом и технической командой; — свободный русский; — английский B2+. Условия: — полностью удалённая full-time работа; — 5-дневная рабочая неделя; — работа с собственной fintech-платформой и международной платёжной инфраструктурой; — прямое взаимодействие с Product/IT, Compliance, Finance, Sales и руководством; — возможность влиять на клиентский опыт, продукт и процессы.

SM-Опыт продаж платёжных решений high-risk мерчантам, привлечения клиентов и работы с PSP на рынке РФ.

What You Will Do Run a multi-motion coverage model Own named coverage: a small CSM team working a defined portfolio, driving stalled adoption, securing renewals, and stabilising at-risk relationships. Own the digital long tail: triggered outreach, one-to-many programs, self-serve enablement, a shared expansion queue, and clean hand-offs to Support.

Actively identify potential roadblocks and provide thoughtful, technical solutions. Run technical discovery processes to understand customer environments and potential technical landmines.

Build relationships with important internal and customer stakeholders, including c-suite decision-makers. Create a long-term account strategy aligned with customer goals.

As a Sales Manager for Strategic Accounts, you’ll own the performance of a team selling into some of the world’s largest organizations. Own your team’s revenue performance, setting ambitious goals and creating the focus, accountability, and operating rhythm needed to deliver against them.

Build relationships with important internal and customer stakeholders, including c-suite decision-makers. Create a long-term account strategy aligned with customer goals.