PagerDuty, Inc.

Actively identify potential roadblocks and provide thoughtful, technical solutions. Run technical discovery processes to understand customer environments and potential technical landmines.

144 000 – 197 200 $

You define the vision for our North America Solution Consulting & Value Engineering organization – spanning solutions architects, demo engineers, and value engineers across Strategic, Enterprise, Commercial, and Architecture segments – building on our strengths and setting us up for accelerated growth well into the future. Problem Solver:

215 250 – 296 200 $

Develop, execute, optimize, and assess enablement programs in partnership with sales and customer success leadership, determining priorities and success metrics with key stakeholders. Gather and share insights from customers, competitors, and the market to enable the positioning of PagerDuty’s value proposition to the market.

180 000 – 303 600 $

Act as a peer and advisor to customer CTOs and CIOs, helping them navigate complex digital transformations and operationalizing the PagerDuty Operations Cloud within their organizations. Represent PagerDuty as a thought leader at major industry events and through digital content, white-papers, and local media.

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Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities. Build and maintain trusted executive relationships through regular in-person engagement and consultative selling.

131 000 – 170 500 $

PagerDuty is seeking an Account Executive (AE) to join their high-performing, customer-focused team. The role involves driving growth and expansion within an established customer portfolio by combining strategic account management with consultative enterprise selling. The AE will partner with C-level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi-product adoption. Responsibilities include owning and growing a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities; building and maintaining trusted executive relationships through regular in-person engagement and consultative selling; developing and executing strategic account plans to identify growth areas, expansion pathways, and competitive positioning; driving adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI; executing complex, multi-product sales motions and partnering with Solution Consultants for technical validation and proof-of-concept activities; maintaining accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework; and collaborating with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention. Basic qualifications include 8+ years of experience in B2B sales, account management, or expansion roles within SaaS or cloud software; proven success managing a quota in complex, long-cycle enterprise sales; demonstrated experience selling to and influencing C-level executives; proficiency with Salesforce (SFDC) for pipeline management and forecasting; and a Bachelor’s degree or equivalent experience. Preferred qualifications include prior enterprise sales expertise leveraging MEDDPICC & Value Selling; experience managing high-value accounts; track record of success with multi-product sales and solution-based selling models; strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments; and strategic thinking with exceptional communication, negotiation, and relationship-building skills. The base salary range for this position is $131,000.00 - $170,500.00 USD per year. The role may also be eligible for bonus, commission (50/50 split), and/or benefits. PagerDuty operates a hybrid work model with offices in 8 major cities but this role is remote with location restrictions. PagerDuty offers a competitive total rewards package including comprehensive benefits, flexible work arrangements, company equity, ESPP, retirement plans, generous paid vacation, paid parental leave, volunteer time off, company-wide hack weeks, and mental wellness programs. PagerDuty is an equal opportunity employer committed to providing reasonable accommodations for qualified individuals with disabilities. The company uses the E-Verify employment verification program.

131 000 – 170 500 $

PagerDuty is seeking an Account Manager to join their diverse, customer-focused team. The Account Manager will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. Responsibilities include maintaining and growing customer relationships, driving product adoption, managing renewals, and identifying strategic expansion opportunities that deliver measurable business value. Key Responsibilities: — Own a portfolio of existing customers to ensure adoption, value realization, and retention. — Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities. — Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management. — Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early. — Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes. — Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption. Basic Qualifications: — 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals. — 4+ years of proven success managing renewals and growth within a SaaS environment. — Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker. — Bachelor’s degree or equivalent experience. Preferred Qualifications: — Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts. — Prior enterprise sales expertise leveraging MEDDPICC & Value Selling. — Experience working with enterprise software customers or in a DevOps environment. — Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight. — Proven history of achieving revenue and retention goals through consultative account management. — Self-starter with strong collaboration, negotiation, and problem-solving skills. PagerDuty operates a hybrid work model with offices in 8 major cities but this role is remote within eligible US locations. Candidates must reside in an eligible location as specified in the job post. PagerDuty offers a competitive salary, comprehensive benefits package, flexible work arrangements, company equity, employee stock purchase program, retirement or pension plans, generous paid vacation, paid holidays and sick leave, paid parental leave, paid volunteer time off, company-wide hack weeks, and mental wellness programs. PagerDuty is an equal opportunity employer committed to providing reasonable accommodations for qualified individuals with disabilities in the job application process.

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