PagerDuty is seeking an Account Manager to join their diverse, customer-focused team. The Account Manager will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. Responsibilities include maintaining and growing customer relationships, driving product adoption, managing renewals, and identifying strategic expansion opportunities that deliver measurable business value.
Key Responsibilities:
— Own a portfolio of existing customers to ensure adoption, value realization, and retention.
— Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
— Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
— Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
— Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
— Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.
Basic Qualifications:
— 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
— 4+ years of proven success managing renewals and growth within a SaaS environment.
— Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
— Bachelor’s degree or equivalent experience.
Preferred Qualifications:
— Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.
— Prior enterprise sales expertise leveraging MEDDPICC & Value Selling.
— Experience working with enterprise software customers or in a DevOps environment.
— Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.
— Proven history of achieving revenue and retention goals through consultative account management.
— Self-starter with strong collaboration, negotiation, and problem-solving skills.
PagerDuty operates a hybrid work model with offices in 8 major cities but this role is remote within eligible US locations. Candidates must reside in an eligible location as specified in the job post.
PagerDuty offers a competitive salary, comprehensive benefits package, flexible work arrangements, company equity, employee stock purchase program, retirement or pension plans, generous paid vacation, paid holidays and sick leave, paid parental leave, paid volunteer time off, company-wide hack weeks, and mental wellness programs.
PagerDuty is an equal opportunity employer committed to providing reasonable accommodations for qualified individuals with disabilities in the job application process.
Контакты работодателя доступны по кнопке «Откликнуться» после входа.