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Location: Georgia; Armenia; Poland; Kazakhstan; Uzbekistan; European Union Workplace: Remote 🌍 Remote | UTC+8 | Core collaboration hours: 12:00–6:00 PM Manila Time Salmon is a technology-driven financial company building a banking and lending platform across Southeast Asia, starting in the Philippines. We combine global fintech expertise with deep local market knowledge to make financial services simple, accessible, and useful for millions of people across the region. 11M+ app downloads. 2M+ monthly active users. 10000+ partner stores. US$400M+ raised from top-tier investors. Manila-based, globally distributed, and hybrid-first — our team spans 45+ countries. If you want to solve complex problems at scale and impact how millions of people access and manage money, come build with us. Southeast Asia's fintech moment starts here. About the role: You'll own how Credit Line scales next, leading its move into the Philippine middle class with better customers, higher limits, and healthier repayment. What you'll do: - Own the full Credit Line funnel — from awareness with marketing through acquisition, activation, and retention inside the product — with no dedicated engineering squad, so you're the connective layer holding marketing, acquisition, product, risk, and business together. - Work closely with marketing, product, acquisition, design, risk and origination, affiliates, and web/SEO, and be the person the team comes to when they need to align on growth. - Report to the Head of Growth and own the Credit Line acquisition budget — no direct reports, but real leverage over numbers that matter commercially. What you'll own: - Define and drive Credit Line's growth strategy end-to-end with the business team — what to test, scale, or kill. - Own the acquisition budget and decide where it goes. - Lead the move into the Philippine middle class — define who that customer is, where to reach them, and rebuild the acquisition mix around them. - Turn a real read on what customers need, fear, and compare us against into experiments worth running — hands-on when the bet calls for it, from testing a new channel to shipping the landing page yourself. - Run experiments across paid channels, landing pages, onboarding, activation, and retention with acquisition and product, tracking CAC, approval, activation, first transaction, limit utilization, spend per active, retention, reactivation, and LTV against cost of risk to find where the real leverage is. - Build a clean experiment-tracking system so learnings compound across quarters instead of getting lost. What makes you a strong fit: - 5+ years in growth, performance, or product marketing. - A track record of self-generated experiments that actually shipped and moved metrics. - Comfortable with product metrics and the tools behind them: CAC, LTV, activation, cohort retention in GA and AppsFlyer, Tableau, plus a working understanding of Meta, TikTok, and Google Ads Manager. - Hands-on with both qualitative and quantitative research — user interviews, large studies, segmentation, market signals. - Uses AI daily for prototypes, creative variants, and analysis, and knows when to override it rather than trust it blindly. - Strong project management and fluent English. What we offer: Ownership and flexibility - Fully remote work with core collaboration hours from 12:00 to 6:00 PM Manila time (UTC+8) - Company-provided tools and equipment Health and time off - Medical insurance support for you and your family through co-funding or reimbursement, depending on your location and subject to policy limits - Access to an internal mental health support specialist - 22 vacation days, Philippine public holidays, and 15 sick days Growth and team experience - Opportunities to learn and share your expertise through internal expert meetups, external conferences, speaking opportunities, and industry publications - Company-sponsored trips to Manila to meet and work with your team in person - High-performing teams can earn a dedicated beach house week in Southeast Asia

Location: Melbourne Who are we? Tripledot Studios is one of the largest independent mobile games companies in the world. We are a multi-award-winning organisation, with a global 2,500+ strong team across 12 studios. Our expanded portfolio includes some of the biggest titles in mobile gaming, collectively reaching top chart positions around the world and engaging over 25 million daily active users. Tripledot’s guiding principle is that when people love what they do, what they do will be loved by others. We’re building a company we’re proud of. One filled with driven, incredibly smart and detail-orientated people, who LOVE making games. Our ambition is to be the most successful games company in the world, and we’re just getting started. Role Overview Tripledot Studios is growing and looking for a Product Analyst to support some of our most ambitious game initiatives yet. You’ll use real-time data, industry trends, and strong analytical thinking to help drive product decisions. You’ll refine ideas through experimentation and iteration, using data to validate hypotheses and uncover opportunities to improve game performance. We’re open to candidates at different levels, including high-potential recent graduates with strong analytical and technical foundations, a curiosity for problem-solving, and a genuine interest in mobile games. In this role, you’ll dive deep into large-scale player data to understand behavior, identify patterns, and influence product direction. You’ll develop a strong grasp of key product KPIs and player journeys, and use data to drive meaningful impact. Key Responsibilities Identify areas for improvement, form hypotheses, and design A/B tests to improve core business metrics Analyse large and complex datasets to answer strategic and operational questions Deep dive into player behaviour (engagement, monetisation, retention, churn) to uncover insights Conduct pre/post analysis to measure the impact of product changes Work closely with Product Managers and stakeholders to define KPIs and success metrics Build meaningful user segments to drive business value Support LiveOps and economy decisions through data insights Translate data into clear, actionable recommendations that shape product direction What We’re Looking For Strong interest in mobile games and free-to-play products Strong analytical mindset with the ability to break down complex problems Solid foundation in SQL and/or data analysis (academic or professional experience) Experience with data visualisation tools (e.g., Looker, Tableau, Excel, etc.) Ability to interpret data and communicate insights clearly and concisely Curious, resourceful, and comfortable working with ambiguity Strong academic background in a quantitative field (e.g., Mathematics, Engineering, Computer Science, Economics, or similar) and demonstrated hands-on experience with data (projects, internships, etc.) Experience working with product or user data (internships, projects, or previous roles) Familiarity with A/B testing or experimentation Understanding of free-to-play monetisation, LiveOps, or game economy systems

Location: Austin, Texas; Dallas, Texas; Houston, Texas; Fort Worth, Texas; San Antonio, Texas Workplace: Hybrid 🧠 ABOUT LEGION HEALTH At Legion Health https://legionhealth.com, we believe everyone deserves fast, affordable, and world-class health care, and we’re developing the AI infrastructure to deliver it ourselves at world scale. Legion is building autonomous medical care (the AI doctor), starting with psychiatry. Our AI-native care-delivery platform currently automates 95% of the administrative work required for us to deliver direct patient care. We also recently became the first company ever to receive regulatory authorization to let AI prescribe psychiatric medications https://nypost.com/2026/03/27/business/artificial-intelligence-can-now-prescribe-mental-health-drugs/, allowing us to not only collapse health care’s admin costs but also its clinical labor costs—shifting this industry’s economics from humans to tokens. Our technical moat is hard to copy—we combine rich data, production AI, doctors in the loop, and end-to-end care operations to deliver measurably better care to a clinically complex patient population. This has helped us produce tens of thousands of total visits in just 2 years, all while holding ops costs flat and achieving industry-leading patient NPS and retention. While the last generation of healthcare startups made the existing system incrementally more efficient, Legion is rebuilding full-stack care delivery from first principles. Our vision? A 10X better patient experience that’s higher quality, less expensive, and more scalable than ever before. And a 10X better clinician experience that frees our providers to focus on what matters most: caring for patients. Legion Health is backed by Y Combinator, leading venture capital firms, and founders from Function Health, Modern Health, Everly Health, Trusted Health, Clipboard Health, PatientPing, Sesame Care, Faire, EasyPost, and fuboTV. Join us as we build the future of health care: faster, higher-quality, and more affordable, powered by doctors and AI working together.   📍 ROLE LOGISTICS - Job Type: Full-Time - Role Type: Provider Partnerships / Field Sales / Referral Growth / Growth / Sales - Ideal Experience Level: 4+ years carrying and hitting a quota in a full-cycle, customer-facing role - Location: Regional territory (field-based), with occasional travel for team offsites and strategic meetings - US Visa Sponsorship: No 🚀 THE OPPORTUNITY Legion is hiring a Provider Partnership Manager to build and own the referral relationships that connect providers to Legion's psychiatric care. This is a ground-floor, quota-carrying role on a brand-new team: you'll be one of Legion's first dedicated field sales hires, which means you'll help define the playbook, not just run it. PCPs see mental health needs in their patients every day but rarely have a fast, trusted place to send patients. You'll be that trusted place — building in-person relationships with physicians, medical assistants, office managers, and administrators that turn a single conversation into a durable referral pipeline. You will own your defined territory like a business: unlocking new practice relationships, running the full partnership cycle, and growing referral volume in accounts you've already won. ✅ RESPONSIBILITIES AND DELIVERABLES - Carry a quota for provider referral partnerships and referral volume in your territory, and treat it as your scoreboard. - Run the full cycle: self-source through prospecting, build the case with practice decision-makers, and close. - Keep your pipeline and account activity clean and current in the CRM. - Spend the majority of your week in the field meeting with physicians, medical assistants, office managers, and administrators; supplement with virtual outreach and follow-up. - Represent Legion credibly to clinical and administrative customers, translating a new category of AI-enabled psychiatric care into a clear, compelling referral case. - Map the decision-making unit inside each practice and build multi-threaded relationships that move a partnership from first meeting to live referrals. - Become a trusted resource to providers by educating them on Legion's model and the impact fast, accessible psychiatric care has on their patients. - Set each practice up for a clean handoff so patient referrals convert into scheduled visits. - Feed what you learn in the field back into messaging, targeting, and the sales playbook. You're building this function, not inheriting it. - Partner with leadership on territory design, targeting, and process as the team scales. - Collaborate with your peers across territories sharing what's working, troubleshooting objections together, and helping build a team where everyone's win rate goes up. 🏆 YOU’LL BE SUCCESSFUL IF YOU… - Are driven by the number: hitting quota is satisfying, beating it is the point, and you don't need anyone chasing you for it. - Would rather write the playbook than inherit one, and see the ambiguity of a new category as opportunity, not friction. - Earn trust with physicians quickly. You can get in front of a busy clinician, read the room, and move a skeptical conversation toward a signed partnership. - Treat change as normal. Territories, tooling, and the field/virtual mix will evolve as we scale, and you adapt fast while staying focused on results. - Are energized by the mission of making fast, affordable psychiatric care accessible through better referral pathways. - Welcome coaching and feedback and treat growth as a team sport. 🧰 IDEAL BACKGROUND AND SKILLS - 4+ years carrying and hitting a quota in a field-based or B2B2C role; healthcare, medical device, or pharma referral sales strongly preferred. - Comfort and skill in front of clinical and administrative buyers; you can build physician rapport and move a conversation toward a partnership. - Strength selling in person, with the judgment to know what a given relationship needs. - Highly organized and analytical, comfortable owning a number and reasoning from your own pipeline data. - Strong written and verbal communication, with the polish to represent Legion well externally. - Familiarity with CRM and sales tooling. - Existing relationships with provider referral networks are a plus, but not required. 💰 COMPENSATION & BENEFITS - Comp: OTE range of $120,000 to $180,000 depending on experience. Competitive base + uncapped, performance-based variable commission tied to your number, plus meaningful early-stage equity - Additional Perks: Mileage and travel reimbursement at the IRS standard rate, coverage for field and provider engagement expenses, cell phone stipend - Time Off: Flexible, unlimited vacation policy - Work Setup: Remote, in-field with some travel for team meetings - Benefits: Comprehensive health, dental, and vision coverage - Impact: Build the referral engine that connects primary care to the future of psychiatric care - Growth Opportunities: As we scale, this role can grow into a leadership role, building out enablement or larger partnership role. 📝 HOW TO APPLY AND HIRING PROCESS - Apply here: https://jobs.ashbyhq.com/legionhealth/2289fb02-74da-4f4c-8ffc-e5973a39329c/application - Overview of our hiring process: 1. Recruiter Screen 2. Hiring Manager Interview 3. Founder Interviews (2) 4. Professional Reference Checks - Estimated time-to-hire: 3 weeks - Start date: ASAP 🤝 EQUAL EMPLOYMENT OPPORTUNITY Legion Health is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, contractors, and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable law. We encourage applicants from all backgrounds to apply.

Location: Berlin, Germany About the Company Our client is the largest go-to-market company in the DACH region. They work with high ownership and a fast pace, and they look for people who don't wait to be told what to do, but see where things are on fire and step in. At our client you get real responsibility early and build things that carry the company Grown to over €5M ARR in about 2 years, profitable, bootstrapped and with 200+ B2B clients. Small team with direct access to the founders. If you have a good idea, you implement it yourself. They grow fast enough that responsibility keeps opening up, and they prefer to fill it internally. About the Job Manage a portfolio of around 30 clients and actively shape their growth strategy. Don't just manage clients, actively shape their strategy. Steep learning curve through industry variety. Your clients come from very different industries, so you quickly build strong business acumen. You sit at the table with managing directors, drive things forward with commitment and handle demanding clients with confidence. Substance counts. The best Growth Consultants are the ones who really know their stuff. The Role Central point of contact - For around 30 clients, with biweekly meetings with managing directors and decision-makers. Strategy, not operations - GTM and performance marketing handle execution, the focus is on growth and retention. Berlin, 3+2 hybrid (first month fully on site) // around 30 accounts Requirements Must-Haves A few years of B2B experience with real, personal client ownership, not just internal coordination or project management Proven track record with numbers, e.g. number of own accounts, retention or upsell volume Strongly analytical and confident with numbers and data Confident presence, advises managing directors and decision-makers as a peer Ownership and drive, works independently and needs little guidance Should-Haves (Most should be met) Hands-on experience in outbound, lead generation or B2B acquisition Can manage a large portfolio in a structured way Experience with upselling, cross-selling or retention of existing clients Good English Nice-to-Haves Consulting, Founder's Associate, agency or startup background Performance marketing, e.g. Google or LinkedIn Ads Experience with CRM systems Benefits Coaching program with 1:1s from day one Deutschlandticket and Urban Sports Club M MacBook and a dedicated desk in the office Dinner when it gets late (from 7 pm) Regular team events and team evenings

Задачи: — Дизайн и анализ тестов CVM-цепочек (push, SMS, e-mail, in-app), оценка инкрементального эффекта. — Сегментация гостей, поиск точек реактивации и роста частоты. — Дизайн и оценка кампаний, в том числе кампаний на средства маркетингового фонда партнёров. — Настройка KPI кампаний: прогноз метрик до запуска, сравнение плана и факта после. — Аналитика performance-маркетинга: атрибуция, CAC, окупаемость каналов. — Операционная поддержка волн NPS и других опросов. — Анализ NPS и отзывов, поиск инсайтов, дашборды. — Исследование аудитории и поведения сегментов, генерация гипотез для маркетинга. — Разбор вопросов бизнеса, например, почему упали продажи в Екатеринбурге, какая каннибализация возникает при открытии кофейни по соседству, как повлияло повышение цен в Астане. Требования: — Опыт от 3 лет в аналитике, желательно в B2C, e-com, ритейле или маркетинге. — Сильный SQL, уверенный Python (pandas, визуализация). — Опыт дизайна и анализа A/B-тестов, знание матстатистики. — Опыт квази-экспериментов (DiD, synthetic control, causal impact). Нужен там, где рандомизация невозможна: гео-кампании, цены, открытия. — Понимание маркетинговых метрик: LTV, CAC, retention, инкрементальность, атрибуция. — Опыт с BI.

Задачи: — развивать контент, Reels и таргетированную рекламу; — работать с контекстной рекламой, Telegram и посевами; — развивать Google Maps, Яндекс Карты, 2GIS и другие геосервисы; — работать с блогерами, UGC, партнёрствами и реферальными программами; — тестировать новые каналы, офферы и связки; — сегментировать клиентскую базу и возвращать «уснувших» клиентов; — развивать программы лояльности и повторные визиты; — увеличивать средний чек и LTV; — выстраивать аналитику от рекламных расходов до визита и выручки; — собирать ключевые показатели в дашборды. Требования: — успешный опыт работы с сетями лазерной эпиляции; — Power BI или Looker Studio; — GA4, Google Tag Manager и Яндекс Метрика; — уверенный Excel / Google Sheets; — Google Business Profile, Яндекс Бизнес и 2GIS; — понимание CPL, CAC, ROMI, retention и LTV. Условия: — удалённый формат / Москва; — график 5/2, 09:00–18:00 МСК; — 120 000–350 000 ₽ на руки: оклад + KPI; — перспектива роста до коммерческого директора.

Maven Clinic is the world's largest virtual clinic for women and families, partnering with over 2,300 employers and health plans to provide comprehensive women's and family health programs. The Client Success Manager will own relationships with employer accounts introduced through Maven’s channel partnerships, driving enrollment, engagement, and taking accountability for net revenue retention, renewal health, and expansion readiness. Responsibilities include supporting client success and satisfaction, collaborating with channel/payer partner client executives, building and maintaining account plans, monitoring client health, identifying growth opportunities, partnering with Sales and Renewals teams, supporting enrollment initiatives, participating in business reviews, consulting clients on program optimization, maintaining strong client relationships, collaborating with cross-functional teams, managing client inquiries and escalations, sharing client insights internally, and recommending workflow improvements. Requirements: — 5+ years experience in account management, customer success, or client services within digital health, healthcare, benefits, or SaaS companies. — Experience with enterprise employer clients through channel/payer partners (5,000+ employees) preferred. — Proven ability to support and execute marketing or engagement strategies. — Passion for healthcare and organizational change. — Ability to collaborate with internal teams and contribute to product/process improvements. — History of client retention, renewal management, and account growth. — Ability to build relationships with multiple stakeholders (HR, Benefits, Finance). — Experience partnering with Sales or Renewals teams. — Strong interpersonal, verbal, written, and presentation skills. — Ability to manage multiple tasks and meet deadlines. — Analytical skills and strategic thinking. — Experience supporting full customer success lifecycle post-sales. — Adaptability to evolving environments. — Willingness to travel occasionally (up to 20%) and participate in NYC office when needed. Helpful but not required: — Experience in digital health, wellness, or family health. — Experience managing high volume of clients. — Experience supporting health benefit programs. — Experience with Salesforce, Gainsight, Looker, Microsoft Office. Conditions: — Full-time position. — Hybrid work model primarily in New York Metropolitan area, San Francisco/Bay Area, and Seattle. — Remote work possible in US hub cities with local Work Together Days. — Active US work authorization required. Salary range $106,000 - $120,000 per year plus equity and benefits. Benefits include health, dental, insurance plans, parental leave, wellness partnerships, professional development stipend, 401K matching, and more for US-based full-time employees. Maven Clinic is an equal opportunity employer committed to diversity and inclusion.

Задачи: — Анализировать конкурентов и лучшие практики job board-платформ; — Продумывать путь соискателя и работодателя: от регистрации до отклика и найма (CJM, user flow); — Снижать когнитивную нагрузку: проектировать экраны так, чтобы пользователь с первых секунд понимал контекст страницы, статус процесса и ключевое целевое действие; — Собирать прототипы ключевых сценариев в Figma; — Описывать логику продукта: роли пользователей, статусы вакансий и откликов, ограничения, нестандартные ситуации; — Готовить техническую документацию и ТЗ для разработки; — Рисовать интерфейсы на основе существующей дизайн-системы; — Проводить аудит текущего дизайна MVP и определять основные точки улучшения; — Работать в тесной связке со всей командой; Требования: — Уверенное владение Figma, Miro; — Опыт проектирования сложных сценариев: несколько ролей, статусы, ветвления; — Опыт UX-райтинга и локализации интерфейсов; — Опыт в написании документации и бизнес требований для разработки; — Умение предложить и обосновать продуктовое решение, а не только рисовать по готовому ТЗ; — Опыт прямой работы с бизнесом и разработкой; — Опыт работы с AI инструментами; — Понимание влияния UX/UI-решений на конверсию, retention и другие продуктовые метрики; — Умение работать с уже существующим продуктом, находить слабые места и аргументированно предлагать улучшения; — Сильные навыки UI и хороший визуальный вкус; — Опыт работы в продуктовом дизайне от 3 лет (в продуктовых компаниях или сложных сервисах, не только студийные лендинги); — Наличие в портфолио кейсов сложных веб-сервисов, личных кабинетов или платформ с двусторонней аудиторией (B2B/B2C, маркетплейсы, SaaS); Будет плюсом: — Опыт запуска продукта на стадии MVP; — Опыт в HR-tech, маркетплейсах или других двусторонних платформах; — Опыт работы с зарубежными рынками; — Понимание frontend-ограничений и принципов реализации дизайн-систем в коде; — Английский язык на уровне Intermediate и выше; Условия: — Part-time; — Полная удалёнка; — Гибкое оформление: ИП, СЗ и др; — Возможность влиять на визуальное и продуктовое развитие платформы; — Минимум бюрократии и прямое взаимодействие с командой продукта и разработки; — Условия и вилка по ЗП обсуждается индивидуально.

About the Project: We are creating a fast-growing YouTube channel focused on high-retention, story-driven 3D Roblox animations with strong engaging hooks. What You’ll Do: — Animate 15-30 engaging 3D shorts per month (30-45s) — Work using ready-made scripts and voiceovers — Handle full production: modeling, lighting, animating, rendering — Create smooth, clean, engaging animations in a consistent style Requirements: — Strong knowledge and experience with Blender (only Blender) — Strong sense of lighting, motion, and visual storytelling — Creativity to think outside the box to add "wow" factors into our videos — Ability to meet deadlines What We Offer: — Full Creative Freedom — Fully remote work — Opportunity for growth into team lead role

Требования: — Опыт в CRM / lifecycle от 2–3 лет — Самостоятельный запуск коммуникаций: сегментация клиентов, триггеры и цепочки — Работа с retention / reactivation / anti-churn / welcome-сценариями и анализ их результата Город: Москва Формат работы: офис.

Задачи: — Отбор и оценка проектов на различных этапах их реализации; — Проведение аудита компетенций команд, анализ их потенциала; — Планирование полного цикла разработки: установление этапов, приоритетов и сроков выполнения; — Контроль бюджета проекта и эффективное распределение ресурсов, оптимизация затрат; — Организация взаимодействия с подрядчиками (художники, звуковики, локализаторы, тестирование качества, маркетинг); — Координация межкомандной работы для повышения эффективности процессов; — Обеспечение высокого уровня качества продукта, соответствие концептуальным и рыночным требованиям; — Работа с основными бизнес-показателями (ARPU, LTV, retention, CPI); — Участие в процессах публикации и маркетинговых активностях, тесное сотрудничество с издателями; — Взаимодействие с платформами, инвесторами, фондами и деловыми партнёрами; — Подготовка аналитической отчётности по проектам и предложение мер по их улучшению. Требования: — Опыт в игровой индустрии (разработка игр, публикация, продюсирование); — Успешные коммерческие релизы; — Опыт управления командами; — Понимание игровых механик, UX/UI, рынка и платформ; — Способность справляться с кризисными ситуациями и находить решения; — Преимуществом будет опыт сотрудничества с внешними подрядчиками, инвесторами или краудфандингом; — Владение английским языком на уровне B2+. Условия: — Работа в сфере разработки игр с талантливыми коллегами над интересными проектами; — Гибкий график с возможностью выбора гибридного или удаленного формата работы; — Возможности карьерного роста; — Официальное трудоустройство и дополнительные преимущества.

Tines is an intelligent workflow company supporting IT and security teams from diverse customers including Canva, Reddit, SAP, Coinbase, Mars, Fin (Intercom), and McKesson. They launched Tines 3B in 2026, a secure environment integrating any API-enabled service, emphasizing security and privacy by design. This is a remote role based in EST. The Customer Experience organization is recognized for quality, responsiveness, and helping customers realize value. The Renewals team protects and grows customer relationships by creating a predictable, consistent, and customer-centered renewal experience. Tasks: — Lead and develop a team of Renewal Managers with coaching and commercial guidance. — Own renewal performance including Gross Revenue Retention, renewal rate, churn, contraction, and on-time execution. — Maintain consistent renewal forecasts with clear visibility into timing, risk, and outcomes. — Guide Renewal Managers through complex negotiations involving pricing, contract terms, multi-year agreements, procurement, and commercial challenges. — Ensure early renewal engagement with customer context, risk signals, and relationship insights. — Partner with Customer Success to clarify ownership between customer outcomes and commercial renewal execution. — Collaborate with Sales and Account Management to identify expansion opportunities. — Work with Revenue Operations to improve forecasting, CRM workflows, dashboards, automation, and reporting. — Develop scalable renewal motions across customer segments including high-touch, mid-touch, and digital/automated approaches. — Establish renewal playbooks, timelines, escalation paths, handoffs, and operating cadences. — Manage metrics and KPIs measuring renewal effectiveness. — Recruit, onboard, develop, and retain commercial talent as the function scales. Requirements: — 7+ years experience in SaaS, enterprise software, Customer Success, Account Management, Renewals, Sales, or similar. — 3+ years people leadership experience with coaching and developing high-performing teams. — Experience managing recurring revenue portfolios and meeting retention/renewal targets. — Strong understanding of SaaS metrics: ARR, Gross Revenue Retention, Net Revenue Retention, churn, contraction, renewal rate, expansion. — Experience building and managing renewal forecasts with operational rigor. — Strong commercial judgment in pricing, negotiation, procurement, contracting, and handling objections. — Ability to coach teams through complex commercial situations balancing customer relationships and revenue protection. — Experience collaborating with Customer Success and Sales on customer strategy and commercial outcomes. — Strong analytical skills to identify trends, diagnose performance, and determine interventions. — Track record improving workflows, standardization, automation, or systems to increase efficiency. — Strong cross-functional leadership and ability to influence Revenue Operations, Sales, Customer Success, Finance, Legal, and executives. — Excellent communication skills for detailed commercial and senior executive discussions. Success looks like building a Renewals organization that creates predictability, simplifies customer experience, engages customers early, identifies risks proactively, executes commercial conversations confidently, and provides accurate renewal visibility. Customer Success teams focus on value and risk mitigation while Renewals leads commercial renewal expertise. The renewal motion will scale with strong talent, clear ownership, operational discipline, automation, and data. Target Annual Compensation: $150-170K OTE (70/30 split). Applicants must be authorized to work for any employer in the U.S. No visa sponsorship available.

Location: New York, NY; Atlanta, GA; Nashville, TN; Boston, MA; Washington DC; Charlotte, NC Workplace: OnSite ABOUT US At LangChain, our mission is to enable every company to own its intelligence. We believe agents will transform how companies operate, and we're building the foundation to make that future possible. Our open-source harnesses and LangSmith platform give developers and enterprises the infrastructure to run, improve, and govern agents at scale. We've raised $460M to date, with our most recent funding round valuing the company at $3B, backed by leading investors including Sequoia, Benchmark, IVP, and CapitalG. As we continue to expand our platform and tackle some of the hardest challenges in agent engineering, every team member has the opportunity to make a meaningful impact and help shape both our technology and the future of the industry. More than 7,000 organizations rely on LangSmith, from fast-growing startups to Fortune 500 enterprises, including NVIDIA, Bridgewater, LinkedIn, Workday, and Rippling. We're just getting started on making high-performing agents easier to build and manage at scale. We’re hiring a results-driven account manager to own and accelerate the adoption, retention and growth of our customers. As a critical member of our post-sale team, you will be the primary commercial point of contact for a key segment of our customers. You will act as a trusted commercial advisor, focused on building lasting partnerships, ensuring customers realize the full value of LangChain, and driving usage, renewal and expansion of their investment. Your success will be directly measured by your impact on customer retention and net revenue retention. KEY RESPONSIBILITIES - Manage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution, ensuring high retention rates. - Develop and maintain a rolling forecast of your portfolio and consistently meet or exceed quarterly and annual renewal and net retention targets. - Proactively identify and mitigate churn risk by understanding customer health, monitoring product usage, and addressing commercial obstacles. - Uncover and execute on expansion opportunities by understanding customer needs, aligning them with new features and products, and articulating the incremental value. - Build and nurture lasting relationships with key stakeholders, from technical users to economic buyers. - Act as the voice of the customer, synthesizing feedback on value, product gaps, and business outcomes to inform the product roadmap and collaborate with Product and Engineering teams. - Partner closely with Sales, GTM Engineering, and RevOps teams to present a unified post-sale experience and ensure a seamless customer journey. - Lead commercial negotiations, structure renewal contracts, and manage quoting and procurement processes to ensure favorable terms for both the customer and LangChain. WHAT WE'RE LOOKING FOR - 5+ years of experience in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager, preferably within B2B SaaS. - A proven track record of success in meeting and exceeding retention and expansion quotas (e.g., Gross Renewal Rate, Net Revenue Retention). - Strong commercial acumen and negotiation skills, with experience managing complex, multi-stakeholder renewal cycles. - Strong technical aptitude and the ability to understand and articulate the value of complex technical products. Familiarity with the modern AI/LLM stack is a significant plus. - Exceptional communication and presentation skills, with the ability to build rapport and convey value to diverse audiences, from technical users to executive decision-makers. - A deep empathy for the customer's business objectives and a passion for helping them achieve their goals through our platform. - Proficiency with CRM software (e.g., Salesforce) for pipeline management and forecasting. - Ability to operate independently with a high degree of autonomy in a fast-paced, ambiguous environment. (PREFERRED) - Direct experience at a high-growth, developer-first, or AI/ML infrastructure company. - Experience managing renewals in a consumption or usage-based pricing model. Location: US East. Preferably New York Compensation: - $230k OTE + equity COMPENSATION PHILOSOPHY: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations. BENEFITS Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.

Location: St. Louis, Missouri Workplace: OnSite About Stepful: Stepful is a workforce platform redefining how America's largest health systems build, train, and retain their talent. Since our founding in 2021, Stepful’s trained over 32,000 practice-ready healthcare workers. Layering onto our successful direct-to-consumer training, Stepful partners with leading healthcare institutions to address the growing national shortage of healthcare workers. We’re improving access to quality healthcare for everyone, everywhere, and improving access to healthcare career ladders for those who need them most. Our students form the talent pipelines for major employers such as NY-Presbyterian, Mt. Sinai, HCA, Providence, CVS, and Walgreens. We have partnerships with half of the top 10 health systems in the US and are in process with many more. Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $55M Series C led by Oak HC/FT https://www.stepful.com/post/stepful-announces-55m-series-c-to-scale-its-ai-powered-training-platform-across-the-healthcare-workforce. We were named the #1 EdTech company in the U.S. by TIME for 2025 https://www.stepful.com/post/stepful-named-1-edtech-company-in-us-top-10-globally-times-2025-list. Our values: We credit much of our success to our exceptional team. We’re looking for mission-driven builders who thrive in fast-paced, ambiguous environments, and embody our four core values: - Care first: We do whatever it takes for our students to succeed. - Learn quickly: We test, learn with data, and iterate. - Build together: We win when we rely on each other. - Own it: We show up, take initiative, and show pride. The opportunity: Stepful College https://stepfulcollege.edu/about/, an ABHES-accredited institution, is seeking an experienced nursing education leader to join our team as a Program Director to lead our nursing programs in Missouri. This is a dynamic, high-impact role for someone who is passionate about healthcare education and committed to expanding access to nursing careers for working adults. Stepful is building a different model for nursing education, combining rigorous academic quality with the speed, technology, and employer connection of a modern education company. As our Nursing Program Director, you will serve as the on-the-ground program leader for Stepful College’s Missouri nursing programs. You will be accountable for program quality, student outcomes, regulatory compliance, curriculum, and continuous improvement. This is a hands-on academic leadership role in a growing organization and requires a mix of traditional nursing education background with a ‘builders mentality’ that can build a strong foundation for program growth. You will work closely with faculty, students, Stepful teams, clinical and employer partners, and state regulators & accreditors to ensure our programs are rigorous, compliant, and student outcome focused. The Program Director will lead the nursing programs at our physical campus in Fenton, Missouri, evolving the long running program that was formerly managed by the St. Louis College of Health Careers (now Stepful College). If you are driven by the opportunity to shape the future of nursing education and make a meaningful difference in students' lives, we'd love to hear from you! What you'll do: - Lead Stepful College’s Missouri nursing programs. Hold primary responsibility for the academic quality, performance, and administration of assigned programs and serve, where designated, as the Missouri State Board of Nursing-approved Program Administrator. - Own academic quality and student outcomes. Ensure strong curriculum delivery, assessment, clinical education, and academic rigor while monitoring progression, retention, completion, licensure readiness, NCLEX performance, and other key program outcomes. Identify risks early and lead improvement efforts. - Lead a high-performing faculty team. Support qualified faculty, set clear expectations, coach and develop team members, lead performance management, and ensure effective onboarding and mentoring for new faculty. - Ensure appropriate staffing and academic operations. Maintain sufficient qualified faculty and appropriate workloads based on enrollment, clinical capacity, instructional needs, and regulatory requirements. - Lead regulatory compliance and program stewardship. Maintain strong relationships with the Missouri State Board of Nursing and ensure programs meet applicable approval, reporting, faculty, enrollment, governance, and program-evaluation requirements. Manage required approvals for material program changes. - Manage program resources and growth. Own the nursing program budget, make informed resource recommendations, and support the design and launch of new programs, sites, modalities, and partnerships in line with Missouri requirements. - Strengthen clinical and employer partnerships. Work with Stepful teams and external partners to ensure strong clinical learning experiences, adequate placement capacity, and alignment between curriculum, practice readiness, and employer needs. - Partner across Stepful while retaining accountability. Work closely with other Stepful College staff, Learning, Student Success, Operations, People, Finance, Product, and Compliance. Central teams will provide collaboration in strategy and execution, while the Nursing Program Director retains required academic and regulatory program accountability on the ground - Maintain a limited teaching presence where it strengthens program quality or continuity and provide insight into the student experience What you'll bring: - Current, unencumbered licensure as a Registered Nurse in Missouri (or eligibility to obtain, if you’re licensed in another state) - A graduate degree in nursing, with 5+ years of RN nursing practice experience - At least 5 years of people leadership experience - ideally, you've also led teams of faculty and nursing educators - Working knowledge of Missouri State Board of Nursing requirements, nursing accreditation, and regulated academic program operations - Experience teaching across multiple modalities, which may include didactic, skills lab, simulation, or clinical environments - Experience with Laerdal manikins, or similar simulation technology - Comfort operating in a fast-moving environment and building processes as Stepful’s nursing programs grow - Strong cross-functional leadership and communication skills, including the ability to work effectively with faculty, students, regulators, clinical partners, employer partners, and business teams Interview Process: - Introductory call with Talent Acquisition - Interview with Hiring Manager - Take-Home Assignment - Final Panel Interviews Benefits and Compensation: - Subsidized Medical, Dental, and Vision insurance plan options - 401(k) - FSA, HSA and commuter benefits - Learning stipend - Open vacation policy, including: - Guidance of 15 days PTO annually - 10 public holidays observed for 2026 Stepful is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. -- In light of recent hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an @stepful.com email address to guide you through our interview process.

Location: United States (Remote) Workplace: Remote About the Role The Data Scientist, Product Growth and Experimentation will help drive decision making in support of our Product Led Growth function. This role sits at the intersection of Data, Product, Growth, and GTM. You will work deeply embedded within the Product and Engineering teams focused on PLG. Your focus will be illuminating the user journey from initial interest to fully adopted and all the steps in between. You will surface friction points in the onboarding process and identify behaviors that are indicative of successful adoption. You will evaluate interventions that help us to bring the value of Temporal to more users. You will work effectively across both large data, clean data sets and data sets with constraints in duration and sample size to provide well-informed recommendations and conclusions. You will bring deep knowledge and practical experience with statistical methods including matched comparisons, quasi-experimental methods, and uncertainty measurements to help overcome these constraints. The ideal candidate possesses strong analytical judgment and practical product sense. Ambiguous business questions do not intimidate you. You have a keen sense for when additional data or analysis could materially change a conclusion, and when it wouldn’t. You apply analytical rigor while balancing what is functionally required to advance a project. Your aim is to drive better decisions and faster learning through measurable customer outcomes. WHAT YOU’LL DO - Act as an embedded Data partner to Product, Design, and Engineering, helping shape strategy, product proposals, and experiments from the earliest stages. - Build analytical frameworks across the full PLG journey from acquisition and activation through engagement, adoption, expansion, monetization, and durability - Use funnel, cohort, journey, and sequence analysis to identify friction and opportunities for improvement. - Identify the behaviors and milestones that predict conversion, production readiness, expansion, churn, and long-term customer success, and translate them into leading indicators for successful or stalled accounts. - Analyze feature discovery and adoption patterns to recommend interventions that increase successful adoption and expansion. - Design and evaluate experiments and product changes, using matched comparisons, pre/post-intervention analysis, causal methods, and other appropriate techniques when conventional A/B testing is not practical. - Clearly distinguish observed results from assumptions, quantify uncertainty, and explain the confidence behind each conclusion. - Help prioritize growth opportunities based on potential impact, confidence, effort, and measurement feasibility. - Build reusable datasets, metrics, dashboards, and analytical tools that reduce ad hoc work and make insights accessible to Product, Marketing, Sales, and leadership. - Partner with Engineering and Data Engineering to improve event instrumentation, data quality, and the analytical models required for reliable product analysis. - Communicate findings through clear visualizations, written narratives, and practical recommendations for technical and non-technical audiences. WHAT YOU’LL FOCUS ON FIRST During your first several months, you will help the team: - Audit signals currently captured in the onboarding flow and recommend new instrumentation as needed - Establish reporting and repeatable analysis for PLG experiments. - Analyze user behavior after the first successful Activity or Workflow. - Identify signals of production readiness and common points where users stall. - Map feature-adoption paths across important product areas. WHAT YOU’LL BRING - A strong foundation in statistics, experimental design, causal reasoning, and quantitative analysis. - Experience using product, behavioral, or event data to improve activation, engagement, retention, conversion, or expansion. - Experience working with small samples, noisy signals, imperfect control groups, or environments where standard A/B testing is not always possible. - Strong judgment in choosing methods that fit the decision, available data, and level of uncertainty. - Proficiency in SQL and Python for analysis, modeling, and automation. - Experience with cohort analysis, funnel analysis, segmentation, predictive modeling, and supervised or unsupervised machine-learning methods. - Ability to prototype quickly in notebooks and convert recurring analyses into reliable data products, models, or workflows. - Experience with modern data platforms and query engines such as Athena, Presto/Trino, BigQuery, or Snowflake. - Familiarity with cloud and object-store technologies such as AWS S3. - Experience building dashboards and reusable analytical assets in a modern business intelligence platform. - Comfort working with evolving definitions, incomplete instrumentation, and trade-offs between analytical precision and decision usefulness. - A results-oriented mindset and a record of translating analysis into product or business action. - Strong communication skills, including the ability to explain methods, uncertainty, and recommendations in plain language. - Curiosity about developer platforms, cloud infrastructure, usage-based products, and how customers adopt technically complex products. - A collaborative approach and the ability to work effectively with Product, Engineering, Marketing, Sales, Finance, and Data partners. Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity. Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.

Location: Lomira, WI Document Controls Manager Location: Project-Based (Wisconsin, Missouri, Wyoming, Texas, and future project locations) Employment Type: Full-Time Work Environment: Primarily Site-Based (Long-Term Project Assignments) Lead Information Management for Mission-Critical Infrastructure Projects The successful delivery of hyperscale data centers depends on accurate information, disciplined document management, and effective collaboration across engineering, procurement, construction, quality, commissioning, and operations teams. As project campuses grow in size and complexity, effective information management becomes essential to maintaining schedule certainty, quality standards, commissioning readiness, and successful project turnover. As a Document Controls Manager with Michels Infrastructure Solutions, you will lead document management processes, information governance programs, and project-information systems supporting some of North America's largest and most complex mission-critical infrastructure projects. Your efforts will help ensure project teams are working from accurate information, approved documentation, controlled revisions, and complete project records throughout every phase of project delivery. About Michels Infrastructure Solutions Michels Infrastructure Solutions (MIS) brings together the full capabilities of the Michels Family of Companies under a Super General Contractor (Super GC) model, providing mission-critical owners and developers with a single point of accountability for every phase of project execution. By combining self-performed specialty design, construction, and commissioning services, MIS delivers large-scale, multidisciplinary projects with greater control over safety, quality, schedule, and cost. MIS specializes in the delivery of hyperscale data centers and mission-critical facilities, leveraging expertise across mass grading and site development, wet and dry utilities, fiber and telecommunications infrastructure, ground improvement, deep foundations, structural concrete, power infrastructure, and commissioning. Our integrated delivery approach enables customers to partner with a single-source team capable of executing some of North America's most complex and demanding infrastructure projects. Position Overview As a Document Controls Manager , you will lead the development, implementation, and management of document-control systems, information-management processes, workflows, reporting systems, and governance standards supporting major hyperscale data center construction projects. During the early phases of project development, you will support information-management activities associated with design development, permitting, utility coordination, procurement planning, engineering deliverables, and site-development documentation. As projects progress, you will oversee the flow of information supporting construction execution, quality management, commissioning activities, turnover readiness, and final project closeout. You will be responsible for ensuring project documents, engineering deliverables, procurement records, construction documentation, quality records, commissioning packages, and turnover deliverables are properly managed, maintained, controlled, and distributed throughout the project lifecycle. This role serves as a strategic partner to Project Management, Engineering, Procurement, Construction Operations, Project Controls, Quality, Commissioning, and Owner teams by ensuring critical information remains accurate, accessible, and audit-ready. Success requires strong leadership, process discipline, attention to detail, organizational capabilities, and a commitment to maintaining information integrity from project kickoff through final turnover. Key Responsibilities Lead document-control and information-management activities throughout all phases of project execution. Develop and implement document-management procedures, workflows, standards, naming conventions, and information-governance practices. Manage document-control systems supporting engineering, procurement, construction, quality, commissioning, and turnover activities. Ensure project documentation is maintained in accordance with contractual requirements, project standards, customer requirements, and internal procedures. Establish drawing-control processes across civil, utility, structural, telecommunications, power, and commissioning disciplines. Lead document-control personnel and establish priorities, workflows, performance expectations, and reporting requirements. Ensure project teams are working from current approved revisions and controlled documentation. Support development of turnover-documentation strategies and project-record requirements from project inception through project closeout. Maintain accurate, organized, and audit-ready project records throughout the project lifecycle. What You'll Do Establish and manage document-control systems, processes, naming conventions, retention requirements, metadata standards, and approval workflows. Oversee document processing, distribution, tracking, revision control, retrieval, and archiving activities. Manage project documentation including: Drawings Specifications RFIs Submittals Transmittals Correspondence Contracts Procurement records Permitting documentation Utility-coordination records Quality documentation Inspection reports Test reports Commissioning documentation Asset documentation O&M manuals As-built records Turnover packages Ensure project teams are working from current and approved document revisions. Track review cycles, approvals, overdue items, workflow bottlenecks, and outstanding action items. Develop and maintain document logs, dashboards, reporting tools, compliance reports, turnover trackers, and project metrics. Support engineering, procurement, project controls, construction, quality, and commissioning teams with document-management requirements. Coordinate document exchanges between customers, engineering consultants, vendors, subcontractors, commissioning teams, and affiliated Michels companies. Lead document audits and quality reviews to ensure compliance with project requirements. Support preparation and delivery of owner turnover packages, digital project records, O&M manuals, commissioning records, and final project deliverables. Monitor document-control KPIs and workflow-performance metrics. Ensure information-management systems support project execution, turnover readiness, and long-term record retention. Lead continuous-improvement initiatives related to information management, document control, turnover readiness, and digital project delivery. Leadership & Team Development Lead, mentor, and develop Document Controls Engineers, Document Control Specialists, Coordinators, and project-administration personnel. Establish and maintain document-control standards across assigned projects. Promote accountability, consistency, accuracy, responsiveness, and information integrity across project teams. Partner with project leadership to ensure documentation requirements are incorporated into project execution strategies. Drive continuous process improvements that enhance efficiency, organization, compliance, collaboration, and information accessibility. Why Michels Infrastructure Solutions, Inc.? We deliver some of North America's largest and most complex hyperscale data center and mission-critical infrastructure projects. We leverage a unique Super GC delivery model that combines specialty construction capabilities under a single-source execution approach. We provide exposure to every phase of project delivery, from planning, permitting, procurement, and construction through commissioning and turnover. We provide opportunities to lead the information-management programs supporting nationally significant infrastructure projects. We are family owned and operated. We invest an average of $5,000 per employee per year in training and career development. We perform meaningful work that supports cloud computing, artificial intelligence, digital connectivity, and economic growth. We believe everyone is responsible for promoting safety, regardless of job title. We are part of the Michels Family of Companies, one of North America's largest and most diversified energy and infrastructure contractors. We offer opportunities for advancement across project controls, commercial management, project management, quality, procurement, information management, and operations. Why You? You like to surround yourself with dedicated, value-driven people. You relish new challenges and evolving technology. You cringe when you hear: “Because that's the way we've always done it.” You thrive in structured environments where organization, accuracy, and accountability matter. You enjoy improving processes and helping teams work more efficiently. You understand that accurate information is critical to successful project execution. You enjoy creating systems that improve collaboration, visibility, and project performance. You want to make your own decisions but know support is always available. You want your efforts noticed and your results to make a meaningful impact. You want to work to make a difference. What It Takes Bachelor's degree in Construction Management, Engineering, Business Administration, Information Management, Project Controls, or a related discipline and 7+ years of document control, information management, project controls, engineering support, or construction administration experience , or an equivalent combination of education and experience. Experience supporting large-scale civil, utility, industrial, EPC, power, mission-critical, infrastructure, or data center construction projects. Demonstrated experience developing and managing document-control systems, procedures, workflows, information-management programs, and reporting systems. Strong understanding of engineering documentation, RFIs, submittals, transmittals, procurement documentation, quality records, commissioning documentation, turnover requirements, and project-record management. Experience managing document-control activities throughout engineering, procurement, construction, commissioning, and project-closeout phases. Demonstrated leadership experience managing document-control teams or project-support personnel. Strong understanding of revision management, information governance, audit readiness, records management, and turnover-documentation requirements. Experience supporting owner turnover packages, operation and maintenance manuals, asset documentation, commissioning records, as-built development, and project closeout requirements. Experience supporting digital project-delivery and information-management systems preferred. Proficiency with Microsoft Office Suite. Experience with Autodesk Construction Cloud, Procore, Aconex, SharePoint, BIM 360, InEight, Unifier, Prolog, or similar information-management platforms preferred. Strong organizational, analytical, communication, leadership, problem-solving, and process-improvement skills. Ability to manage multiple priorities, stakeholders, workflows, and deadlines in a fast-paced project environment. Valid driver's license with an acceptable driving record. Ability to support long-term, site-based project assignments at hyperscale data center and mission-critical construction projects throughout North America. This position is primarily project-based, with significant collaboration occurring directly from active project sites. Initial project opportunities are expected to be located in Wisconsin, Missouri, Wyoming, and Texas, with future assignments determined by business needs and project awards. Join a company that powers progress. Be a part of Michels Infrastructure Solutions, Inc.—where you don't just build projects, you build a career. AA/EOE/M/W/Vet/Disability https://www.michels.us/website-user-privacy-policy/

About RETR: RETR is a mortgage market intelligence platform used by loan officers, mortgage companies, and lenders. Founded in 2022, it is bootstrapped, profitable, and fully remote. The role: This is one of the first Customer Success Managers at RETR. You will own a book of enterprise customers end to end, managing relationships, value delivery, renewals, and growth. You will report to the VP of Customer Advocacy and collaborate with account executives and trainers. What you own: — A plan for every customer, updated regularly — Ownership of the renewal process from day one — Driving expansion through new use cases, features, and teams — Building advocates who provide references, testimonials, and referrals This role is proactive, not reactive account management or support. You will help create the Customer Advocacy playbook. How we work: RETR is lean, emphasizing automation and AI to reduce repetitive tasks. The work is fully remote and asynchronous, focusing on deep customer understanding and relationship building. What success looks like: You will know your accounts deeply, understand their usage and value, identify risks early, and drive retention and expansion. Requirements: — 3+ years in customer success, account management, or similar SaaS roles with renewal or expansion targets — Curiosity about customer business models and ability to connect product to outcomes — Ownership of commercial health of accounts — Ability to spot real value-driven expansion opportunities — Proactive problem identification and fast action — Strong communication skills across all levels — Comfort with building playbooks and working without a defined playbook — Motivation by variable pay tied to customer retention and growth — Ability to collaborate with sales, support, and enablement teams — Mortgage industry experience is a major plus but not required Compensation and benefits: — Base salary $85,000 — On-target earnings $115,000 including $30,000 variable paid quarterly — Variable pay can reach 150% of target (~$130,000 total) for strong performance — Benefits include fully paid medical premiums, dental, vision, life, disability insurance, 401(k) with match, PTO and holidays, meal and wellness stipends, swag credit, full home office setup — Fully remote with biannual company gatherings How to apply: Email a resume to jobs@retr.app with a brief description of a customer you retained, grew, or turned into an advocate and what you did. Skip the cover letter. Apply here: https://weworkremotely.com/remote-jobs/retr-customer-success-manager

Location: Vancouver, BC Our work informs teams at every level of Asana and drives key roadmap decisions. We partner with Product Design, Product Management, Data Science, and Engineering, as well as business and marketing teams, to develop valuable insights about customer behaviors and attitudes, translating them into actionable recommendations. We think deeply about new areas, help develop and test concepts, and improve products and services once they’ve rolled out. As a Senior Experience Researcher, you will be a strategic partner who not only executes high-impact research but also shapes the research culture to elevate our collective craft. This role is based in our Vancouver office. Day to day collaboration is split roughly 50/50 between Vancouver teammates and San Francisco teammates. Locally, you will work closely with our PLG Adoption teams, specifically partnering with the AI Activations (AIA) and Conversion and Retention (CoRe) teams. Key local partners include Product Managers, Designers, and Engineering leads. We operate with an office-centric hybrid schedule. In-office days are Monday, Tuesday and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you interview for this role, your recruiter will share more about in-office requirements. In this role, you will help shape and scale Asana’s Product-Led Growth (PLG) self-serve business. We recently launched several major new products—including AI Teammates, a Meetings product, and Asana for Client Management (ACM). We are also preparing two more major product lines for launch, which will unlock entirely new workflows and use cases for our customers.  Historically, our growth relied on selling more seats or moving customers to higher tiers. Now, we have multiple new growth vectors, from AI credit consumption to these brand new product offerings. You will play a pivotal role in uncovering how to introduce users to these products, encourage users to try them, adopt them into their daily workflows, and deepen their usage over time. The Experience Researcher plays a key role in defining the product roadmap and influencing how our PLG adoption strategy evolves. What you’ll achieve In your first 4-5 months, you will partner with Adoption teams on immediate Q4 roadmap priorities, building out the self-serve pathways to buy and adopt our newest products. Over time, your remit will expand as we roll out self-serve motions for additional products. Be a strategic partner: Together with your cross-functional partners (Product, Design, Engineering, Data Science) you’ll uncover how to best introduce users to Asana’s new products, encourage users to try them out, drive adoption in daily workflows, and deepen usage over time. Drive ACM self serve growth: Research how users discover Asana for Client Management (ACM), start using it, adopt advanced features, and expand its footprint across their organization. Uncover opportunities and pathways for how AI teammates, the Meetings product, and the client portal help customers extract more value from ACM and invite cross-functional collaboration. Lead research on new concepts: Lead research on new concepts: Drive exploratory and evaluative research for upcoming product additions, assessing whether new concepts and personalized experiences feel valuable enough to encourage user engagement and organic sharing. Build a foundation for future PLG offerings: Identify high-impact research needs to support the self-serve rollouts for the next two major product launches. Connect insights to business impact: Ensure research directly influences the roadmap to meet critical business metrics, supporting our goals for AI ARR growth, higher-LTV customers, and increased NRR. About you 6+ years of experience practicing UX Research for digital products, with a proven track record of leading large-scale projects. Strong proficiency in mixed-methods research , seamlessly combining qualitative deep-dives (contextual inquiry, prototype testing) with quantitative validation (survey design, behavioral data analysis) to triangulate insights and build high-confidence recommendations. Mature product judgement with the ability to distill messy signal into clear, "low-polish" deliverables that drive immediate decision-making. Strong organizational leadership and the ability to manage multiple complex workstreams while building deep trust and rapport with senior stakeholders. Deep understanding of interaction design and content hierarchy, allowing you to partner effectively with Design and Content Strategy to reduce friction and drive user action. Persuasive communicator who can influence product strategy through storytelling and evidence-based recommendations. Actively experimenting with AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. We’re looking for researchers who can harness AI to extend and deepen the ways in which we develop insights and leverage them across the org. What we’ll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. Estimated Base Salary Range: $132,000- $178,000 Equity and Benefits: Compensation includes equity and a comprehensive benefits package. Well-being: Mental health, wellness & fitness benefits, and inclusive family-building support. Growth: Career coaching and professional development support. Culinary: In-office culinary options tailored to your dietary preferences. Future: Long-term savings and retirement plans. About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.