Client Success Manager

Maven Clinic is the world's largest virtual clinic for women and families, partnering with over 2,300 employers and health plans to provide comprehensive women's and family health programs. The Client Success Manager will own relationships with employer accounts introduced through Maven’s channel partnerships, driving enrollment, engagement, and taking accountability for net revenue retention, renewal health, and expansion readiness. Responsibilities include supporting client success and satisfaction, collaborating with channel/payer partner client executives, building and maintaining account plans, monitoring client health, identifying growth opportunities, partnering with Sales and Renewals teams, supporting enrollment initiatives, participating in business reviews, consulting clients on program optimization, maintaining strong client relationships, collaborating with cross-functional teams, managing client inquiries and escalations, sharing client insights internally, and recommending workflow improvements. Requirements: — 5+ years experience in account management, customer success, or client services within digital health, healthcare, benefits, or SaaS companies. — Experience with enterprise employer clients through channel/payer partners (5,000+ employees) preferred. — Proven ability to support and execute marketing or engagement strategies. — Passion for healthcare and organizational change. — Ability to collaborate with internal teams and contribute to product/process improvements. — History of client retention, renewal management, and account growth. — Ability to build relationships with multiple stakeholders (HR, Benefits, Finance). — Experience partnering with Sales or Renewals teams. — Strong interpersonal, verbal, written, and presentation skills. — Ability to manage multiple tasks and meet deadlines. — Analytical skills and strategic thinking. — Experience supporting full customer success lifecycle post-sales. — Adaptability to evolving environments. — Willingness to travel occasionally (up to 20%) and participate in NYC office when needed. Helpful but not required: — Experience in digital health, wellness, or family health. — Experience managing high volume of clients. — Experience supporting health benefit programs. — Experience with Salesforce, Gainsight, Looker, Microsoft Office. Conditions: — Full-time position. — Hybrid work model primarily in New York Metropolitan area, San Francisco/Bay Area, and Seattle. — Remote work possible in US hub cities with local Work Together Days. — Active US work authorization required. Salary range $106,000 - $120,000 per year plus equity and benefits. Benefits include health, dental, insurance plans, parental leave, wellness partnerships, professional development stipend, 401K matching, and more for US-based full-time employees. Maven Clinic is an equal opportunity employer committed to diversity and inclusion.