Location: Auckland
Workplace: OnSite
ABOUT HALTER
At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard.
We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB.
To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/.
ABOUT THE ROLE
Our Customer team is growing! We're looking for a Customer Onboarding Specialist (internally we call this our Launch team) to join our team as we scale globally.
As a Customer Launch Specialist, you’ll be the guide that takes our farmers from “brand new to Halter” to “fully up and running.” You’ll own the launch journey end to end, making sure farmers get set up, confident, and seeing real value from day one.
This isn’t just about ticking off onboarding steps. It’s about delivering a world-class experience that makes farmers’ lives easier, helps them succeed, and shows them what’s possible with Halter.
We’re looking for customer-obsessed, proactive people who thrive in fast-moving environments. You listen deeply, problem-solve on the go, and know how to balance detail with momentum - all while creating experiences people rave about. And if you come from an agriculture background or have studied in the space, that’s a huge plus.
WHAT YOUR DAY COULD LOOK LIKE
- Facilitate the customer onboarding process from sales handover to the successful transition to the Customer Success team.
- Support the adoption of Halter's products by implementing onboarding activities that meet customer needs.
- Provide continuous support and guidance to customers throughout their onboarding journey, serving as their primary contact.
- Engage in collaborative efforts with Sales, Customer Success, Marketing, and Product teams to deliver a cohesive customer experience.
- Identify and address opportunities to improve the onboarding process and enhance customer satisfaction and efficiency.
- Ensure a thorough and seamless handover of customers to the Customer Success team, including the transfer of essential customer information and insights.
- Monitor, report, and respond to key onboarding metrics to improve the onboarding experience.
- Maintain effective communication with all stakeholders, providing updates on onboarding activities, outcomes, and areas for enhancement.
- Promote a positive onboarding experience, encouraging customers to advocate for Halter.
WHO WE’RE LOOKING FOR
- Customer Centricity: A proven track record of enhancing customer experiences across various industries, complemented by exceptional communication skills that foster strong customer advocacy. You'll be obsessed about all things customer!
- Critical Thinking: The ability to think critically and deeply to understand and resolve complex and unfamiliar customer challenges throughout the onboarding process. Proficiency in utilising data and analytical skills to continuously improve onboarding strategies is essential.
- Organisational, Time, and Project Management Skills: A strong capability to maintain clear and concise feedback loops while effectively coordinating between internal and external stakeholders. The ideal candidate will also be able to manage projects from start to finish.
OUR OFFICE FIRST APPROACH
There’s a reason you visit your friends in person, live with your family and don’t do dinners over Zoom. Humans are wired for connection. We believe a world-class, in-person office culture is the best way for high-performing teams.
Being office first is a core pillar of our culture. We believe in-person connections are key to driving your own growth, learning, impact, and building genuine long-lasting relationships. Strong relationships make it easier to disagree, give feedback, and do meaningful and aligned work. We don’t like having heaps of rules or policies, but this means having strong, trusted relationships is critical.
We’re office first, not office only. This means working from the office everyday is our default setting, but we flex when we need to. We have a high-trust culture, so everyone is trusted to do what’s best for Halter.
Our office vibe is something special, it’s hard to describe until you’re here, but people at Halter who have come from fully remote or hybrid companies say they could never go back - the high energy and spectacular people they are now surrounded by everyday makes work so enjoyable. Your growth, your learning and your impact is truly unlimited here, and a big part of that comes from being together solving problems, innovating, building context, and constantly learning from each other.
JOIN OUR TEAM
Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit!
If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch!
Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/.
WHY OUR TEAM LOVES WORKING AT HALTER:
- Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations.
- Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems.
- You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our personal growth fund.
- This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"
Location: Boulder, CO
Workplace: OnSite
ABOUT HALTER
At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard.
We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB.
To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/.
About the role
As a Customer Onboarding Representative at Halter, you lead the rollout of Halter on new ranches. You’ll own deployments end-to-end, training animals and operators, solving problems, and supporting producers as they get started. While most deployments happen remotely, time on ranch matters, and you’ll regularly work alongside customers in the field.
This role is practical, hands-on, and highly ownership-driven. Every ranch is different, and you’ll tailor each deployment to help producers build confidence with Halter.
WHAT YOUR DAY COULD LOOK LIKE
- Own deployments from sales handoff through a smooth transition to Territory Manager and Support teams
- Work directly with ranchers to bring Halter into their operation and support day-to-day use
- Lead training that fits the ranch: practical, straightforward, and useful
- Act as the main point of contact during deployment, giving customers a clear, reliable owner
- Partner closely with Sales, Territory Managers, Support, Product, and Operations to keep deployments coordinated
- Keep deployments on track by managing timelines, aligning resources, and clearing blockers
- Solve problems quickly and adapt plans as conditions change
- Spot patterns in the field and help improve how future ranches are deployed
- Track key signals to understand what’s working and where we can improve
- Set customers up with the confidence and foundation needed for long-term success with Halter
WHO ARE WE LOOKING FOR
- Experience working with customers: whether onboarding, supporting, deploying, or managing complex rollouts
- Confidence operating independently and keeping priorities organized
- The ability to coordinate moving pieces and keep things progressing without constant oversight
- A practical, solutions-focused mindset when challenges come up
- Comfort working cross-functionally: pulling in the right people and keeping everyone aligned
- Clear, straightforward communication
- Good judgment and the ability to adapt when plans changeA genuine care for the people we serve and the quality of the work
NICE TO HAVES
- Agriculture or ranching experience
- You can communicate in Spanish - this would be a bonus, but isn’t required
- Startup or high-growth environment experience
- Familiarity with tools like Salesforce, Intercom, or similar systems
- Experience working in ag-tech
OUR BENEFITS
- Employee Stock Ownership Plan (ESOP): Own a part of Halter and share in our growth and success
- 401(k): 100% match on the first 3% contributed, plus 50% match on the next 2% (up to a 4% employer match), with immediate vesting
- Comprehensive health benefits: Medical, dental, and vision coverage starting the first day of the month after you join (with most premiums covered, including 100% of employee-only health premiums on select plans)
- Employee Assistance Program (EAP) & paid wellness leave: Access confidential support through JustWorks plus 3 paid wellness days per year
- Personal growth fund: $750 USD per year to support learning, development, or personal growth goals
- Unlimited PTO: Take time off when you need it—no accrual required, available from day one
- Parental leave: 16 weeks paid leave for birthing parents and 8 weeks paid leave for non-birthing parents
- Onboarding travel to New Zealand: Fly to NZ for onboarding at Halter HQ in Auckland—meet the team, visit a test farm, and immerse yourself in all things Halter
JOIN OUR TEAM
Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit!
If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch!
Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/.
WHY OUR TEAM LOVES WORKING AT HALTER:
- Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations.
- Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems.
- You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our personal growth fund.
- This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"
Location: US / Canada
Workplace: Remote
turbopuffer is looking for an engineer to help our customers succeed. While every day is different; (from digging into unfamiliar systems and debugging, to writing code when that's what it takes), you'll see each issue through to its end.
what you'll do:
- debug customer issues, optimize queries
- write examples for our docs
- write code to solve customer problems, ship PRs, and build automations
- live in customer slack channels, helping to solve problems from first report to resolution
- own customer outcomes
must have:
- typist - you can write well and can explain complex ideas simply
- linux - you're comfortable in terminals and reading logs
- python or javascript/typescript - for reproducing issues and building solutions
- human - you build trust and keep things productive when everything's on fire
- systematic - you methodically work through problems until you've found the root cause
nice to have:
- k8s experience
- vector search or full-text search background
- experience with the major cloud platforms
tpuf is hardcore & whimsical. we value:
- overstep > understep
- show > tell
- complexity is earned
- showing up as part of our customer’s team
- making stuff easy to react to
УдалённоUS / Canada
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
Location: Emerald City Emergency Clinic - Seattle, Washington
Join Our Team as a Client Service Representative (CSR)
Do you love helping people and their pets during life’s most critical moments? Are you calm under pressure, compassionate at heart, and energized by fast-paced environments? If so, we’d love to meet you!
Emerald City Emergency Clinic is seeking an enthusiastic and empathetic
Client Service Representative (CSR)
to join our supportive and dedicated emergency team. Emergency or veterinary experience is a plus, but we’re happy to train the right candidate who brings a positive attitude, strong communication skills, and a passion for helping pets and the people who love them.
Why This Role Matters
Our CSRs are the
first and last point of contact
for our clients and that makes you a vital part of every patient’s journey. Each interaction helps set the tone for exceptional care, trust, and compassion during emotional and sometimes stressful visits. If you enjoy making a meaningful difference every day, this role is for you.
What You’ll Do
As a Client Service Representative, you will:
Welcome clients and manage main lobby operations, including check-ins and check-outs
Answer and route phone calls professionally and compassionately
Assist with emergency triage and timely communication
Perform accurate data entry and utilize computer-based systems
Help maintain a clean, organized, and welcoming hospital environment
What We’re Looking For
We’re looking for someone who is:
Friendly, professional, and empathetic at all times
Comfortable multitasking and problem-solving in a fast-paced setting
Skilled with computers and multi-line phone systems
Organized, dependable, and an excellent communicator
Able to lift up to 40 lbs
Experienced in customer service or reception (veterinary experience preferred, but not required)
What We Offer
Competitive pay:
$22.00–$24.00 per hour
Medical, dental, and vision benefits
Uniforms provided
Pet discounts and more!
Job Types: Part Time –
Weekends REQUIRED
Salary: $22.00 - $24.00 per hour
Compensation Range
$22
—
$24 USD
Emerald City Emergency Clinic - Seattle, Washington
Location: Colorado - Colorado Springs
About Cottonwood Residential
Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities — we elevate them.
About the Role
The Customer Experience Specialist plays a key role in delivering an elevated living experience across Cottonwood Residential communities. As the first point of contact for prospects, residents, and vendors, this individual sets the tone for every interaction and ensures each customer feels welcomed, supported, and valued. This role is ideal for a service-driven professional who thrives in a fast-paced environment, excels at building relationships, and takes pride in creating a seamless and memorable customer journey, from first impression through daily resident interactions.
Key Responsibilities
Customer Experience & Front Office Operations
Serve as the first point of contact for all customers, including prospects, residents, and vendors
Create a welcoming office environment by greeting every visitor with professionalism and positivity
Deliver exceptional customer service by identifying needs and providing timely, effective solutions
Answer and manage all incoming calls, documenting detailed and accurate information in property management systems
Assist residents with requests such as package retrieval, key distribution, work order entry, and general inquiries
Act as a liaison between residents and maintenance teams to ensure service requests are handled efficiently
Leasing Support & Sales
Maintain up-to-date knowledge of apartment availability, pricing, and community features
Support leasing efforts by answering prospect questions and assisting with the application and documentation process
Conduct follow-up communication with prospective residents to support conversion and occupancy goals
Prepare apartment homes for move-ins and assist with move-in and move-out processes
Community Presentation & Operations
Walk the community regularly to ensure amenities, buildings, and tour paths meet Cottonwood standards
Open, close, and maintain Self-Guided Tour units, ensuring cleanliness and readiness at all times
Assist with signage, directional materials, and overall tour experience setup
Maintain knowledge of the local area to better assist prospects and residents
Marketing & Resident Engagement
Support community marketing efforts, including social media posting and outreach initiatives
Assist in planning and executing resident events and engagement activities
Contribute to building a strong community atmosphere that enhances resident satisfaction and retention
What You Bring
High school diploma or GED required
1+ years of in-person, customer facing experience required
1+ years of other customer service, administrative, sales, or hospitality experience required
Multifamily property management experience is a plus
Strong interpersonal and communication skills with the ability to engage professionally with a wide range of audiences
Customer-first mindset with a passion for delivering exceptional service
Strong organizational skills and attention to detail
Ability to multitask and perform in a fast-paced, customer-facing environment
Proficiency with Microsoft Office Suite and comfort learning property management systems (e.g., Entrata)
Flexibility to work extended hours, including arriving prior to office opening as needed
Ability to walk the property, stand for extended periods, and work both indoors and outdoors as needed
Physical Requirements
Required to
talk and hear
Required to
stand; walk; use hands to finger, handle or feel; and reach with hands and arms
R
equired to sit; climb or balance; and stoop, kneel, crouch or crawl
Lift and/or move items up to 50 pounds and must occasionally lift or move items over 50 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth
perception
and ability to adjust focus
Why Cottonwood Residential?
We don’t just manage properties — we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization.
Cottonwood Residential is an equal opportunity employer.
Applicant Communication & AI Disclosure
Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team.
By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential.
At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!
Location: New York City, New York
Workplace: remote
About Collectly
Collectly is a fast-growing healthcare technology company transforming revenue cycle management (RCM) through AI-driven automation. Millions of patients navigate inefficient billing systems every day, while providers face delayed payments, rising administrative burden, and operational complexity.
Collectly applies artificial intelligence to automate workflows, accelerate cash flow, and modernize the patient financial experience; enabling healthcare organizations to operate more efficiently and focus on delivering care.
There could not be a hotter space to play in. Healthcare is a $4.9T industry and is adopting AI technology at 2.2x the rate of the rest of the economy. RCM is at the heart of this transformation as it has a clear and demonstrable ROI to our customers.
The Opportunity
We are seeking a Senior Customer Success Manager to help us foster strong relationships and growth within our existing customer base. This is an exciting opportunity to get in at the ground floor with maximum potential for career growth and the ability to make an immediate impact on the success of our customers. Our ideal candidate has experience in a Startup environment, and has worked with 6 & 7 figure size clients.
Key Responsibilities
This role will be measured by GRR, NRR, and CSAT.
Cultivate strong relationships with enterprise customers, developing tailored success plans to drive product adoption, growth, and retention
Proactively communicate new features and enhancements to the Collectly product, ensuring customers are informed and engaged
Conduct comprehensive training sessions for new users on the Collectly platform, enabling them to maximize its benefits
Collaborate closely with the product team to align the product roadmap with customer needs, ensuring ongoing relevance and value
Facilitate Quarterly Business Reviews (QBRs) with key stakeholders, driving strategic discussions and identifying opportunities for mutual growth
Advocacy: harness customer relationships to create compelling case studies, secure referrals, and generate positive reviews for Collectly
Serve as the primary point of contact for customer inquiries and escalations, providing timely and effective resolutions and partnering with product and support
Monitor customer usage and performance metrics, identifying trends and opportunities to optimize their experience and drive increased value
Identify expansion opportunities within existing accounts, driving upsell and cross-sell
Act as a customer advocate within the company, ensuring that customer feedback and insights are shared across relevant teams to drive continuous improvement
Stay informed about industry trends and best practices, leveraging this knowledge to provide strategic guidance and advice to customers
Participate in relevant industry events and conferences to network with customers and industry peers, representing Collectly as a thought leader in the space
What Success Looks Like
Within the first 90 days:
Complete onboarding and develop a deep understanding of Collectly's platform, RCM workflows, and the competitive landscape
Conduct introductory meetings with all assigned enterprise accounts to establish relationships and assess health, risks, and opportunities
Shadow QBRs and customer escalations to understand existing processes and customer expectations
Identify and develop tailored action plans for all assigned accounts, prioritizing by health score, renewal timeline, and expansion potential
Over two quarters, success includes:
Own and execute QBRs across the full enterprise book, with executive-level stakeholder participation
Achieve a net revenue retention (NRR) target of 120%+ across managed accounts
Drive measurable product adoption improvements across the portfolio, tracked via usage metrics
Successfully close at least 2 upsell or expansion opportunities in collaboration with the sales team
Develop at least 1–2 customer case studies or references from your book of business
Establish yourself as a trusted internal voice of the customer — with documented feedback loops into Product and Engineering
Contribute to the refinement of CS playbooks, QBR templates, or onboarding processes
Required Qualifications
8+ years experience in a customer success role at a SaaS company
Experience managing enterprise accounts ($500k-$1M+ARR) with complex, multi-stakeholder relationships
Strong understanding of customer success principles and methodologies
Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers
Demonstrated unwavering passion and drive with a commitment to proactive communication and a commitment to innovation
Demonstrated ability to manage multiple projects and priorities simultaneously
Analytical mindset with the ability to interpret data and trends to drive strategic recommendations
Experience working cross-functionally with sales, product, and support teams
Proficiency in CRM software and other relevant tools
Located in the San Francisco Bay Area
Alignment with Collectly's GTM Values:
We are owners - we have humility and put the team first.
We know our numbers - we are data-driven and understand how to impact our business internally and our customers' business externally.
We are AI powered - we automate easy repetitive tasks and research so we can solve harder problems and have a greater impact.
We are one with the Buffalo - we expect that there will be challenges along the way and, like the Buffalo, we confront these challenges head on by running INTO the storm.
Preferred
Builds deep, trust-based relationships across multiple levels of an account (end users to C-suite)
Maintains high executive engagement and serves as a strategic advisor, not just a support contact
Proactively identifies and develops internal champions
Connects product value to measurable business outcomes.
Drives renewals with minimal risk through proactive health monitoring
Identifies expansion and upsell opportunities naturally within the relationship
If you think you’re a “Buffalo” who has what it takes to have a meaningful impact within our rapidly growing organization and to the broader healthcare industry - apply to come join our team today!
Why You'll Love It Here
Unlimited PTO: We believe in work-life balance and encourage you to recharge when you need it.
Comprehensive Health Coverage: Fully paid medical, dental, and vision insurance for you and your dependents, because your well-being matters to us.
Equity Opportunities: Share in our success with stock options - your hard work will drive our growth.
Retirement Planning Made Easy: Enjoy a 401(k) with a generous company match to secure your future.
Student Loan Support: We help lighten the load with contributions toward your student loans.
Compensation Range: $160,000 - $180,000 per year
Location: San Francisco, California
Workplace: hybrid
About Collectly
Collectly is a fast-growing healthcare technology company transforming revenue cycle management (RCM) through AI-driven automation. Millions of patients navigate inefficient billing systems every day, while providers face delayed payments, rising administrative burden, and operational complexity.
Collectly applies artificial intelligence to automate workflows, accelerate cash flow, and modernize the patient financial experience; enabling healthcare organizations to operate more efficiently and focus on delivering care.
There could not be a hotter space to play in. Healthcare is a $4.9T industry and is adopting AI technology at 2.2x the rate of the rest of the economy. RCM is at the heart of this transformation as it has a clear and demonstrable ROI to our customers.
The Opportunity
We are seeking a Senior Customer Success Manager to help us foster strong relationships and growth within our existing customer base. This is an exciting opportunity to get in at the ground floor with maximum potential for career growth and the ability to make an immediate impact on the success of our customers. Our ideal candidate has experience in a Startup environment, and has worked with 6 & 7 figure size clients.
Key Responsibilities
This role will be measured by GRR, NRR, and CSAT.
Cultivate strong relationships with enterprise customers, developing tailored success plans to drive product adoption, growth, and retention
Proactively communicate new features and enhancements to the Collectly product, ensuring customers are informed and engaged
Conduct comprehensive training sessions for new users on the Collectly platform, enabling them to maximize its benefits
Collaborate closely with the product team to align the product roadmap with customer needs, ensuring ongoing relevance and value
Facilitate Quarterly Business Reviews (QBRs) with key stakeholders, driving strategic discussions and identifying opportunities for mutual growth
Advocacy: harness customer relationships to create compelling case studies, secure referrals, and generate positive reviews for Collectly
Serve as the primary point of contact for customer inquiries and escalations, providing timely and effective resolutions and partnering with product and support
Monitor customer usage and performance metrics, identifying trends and opportunities to optimize their experience and drive increased value
Identify expansion opportunities within existing accounts, driving upsell and cross-sell
Act as a customer advocate within the company, ensuring that customer feedback and insights are shared across relevant teams to drive continuous improvement
Stay informed about industry trends and best practices, leveraging this knowledge to provide strategic guidance and advice to customers
Participate in relevant industry events and conferences to network with customers and industry peers, representing Collectly as a thought leader in the space
What Success Looks Like
Within the first 90 days:
Complete onboarding and develop a deep understanding of Collectly's platform, RCM workflows, and the competitive landscape
Conduct introductory meetings with all assigned enterprise accounts to establish relationships and assess health, risks, and opportunities
Shadow QBRs and customer escalations to understand existing processes and customer expectations
Identify and develop tailored action plans for all assigned accounts, prioritizing by health score, renewal timeline, and expansion potential
Over two quarters, success includes:
Own and execute QBRs across the full enterprise book, with executive-level stakeholder participation
Achieve a net revenue retention (NRR) target of 120%+ across managed accounts
Drive measurable product adoption improvements across the portfolio, tracked via usage metrics
Successfully close at least 2 upsell or expansion opportunities in collaboration with the sales team
Develop at least 1–2 customer case studies or references from your book of business
Establish yourself as a trusted internal voice of the customer — with documented feedback loops into Product and Engineering
Contribute to the refinement of CS playbooks, QBR templates, or onboarding processes
Required Qualifications
8+ years experience in a customer success role at a SaaS company
Experience managing enterprise accounts ($500k-$1M+ARR) with complex, multi-stakeholder relationships
Strong understanding of customer success principles and methodologies
Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers
Demonstrated unwavering passion and drive with a commitment to proactive communication and a commitment to innovation
Demonstrated ability to manage multiple projects and priorities simultaneously
Analytical mindset with the ability to interpret data and trends to drive strategic recommendations
Experience working cross-functionally with sales, product, and support teams
Proficiency in CRM software and other relevant tools
Located in the San Francisco Bay Area
Alignment with Collectly's GTM Values:
We are owners - we have humility and put the team first.
We know our numbers - we are data-driven and understand how to impact our business internally and our customers' business externally.
We are AI powered - we automate easy repetitive tasks and research so we can solve harder problems and have a greater impact.
We are one with the Buffalo - we expect that there will be challenges along the way and, like the Buffalo, we confront these challenges head on by running INTO the storm.
Preferred
Preferred
8+ total years of experience in a retention based client-facing role
3+ years working with or alongside Revenue Cycle Management (RCM) teams, billing departments, or healthcare finance stakeholders
Experience in healthcare SaaS, health tech, or digital health companies
Familiarity with RCM workflows — claims processing, denial management, coding, reimbursement cycles, prior authorization, etc.
Understanding of key healthcare stakeholders: CFOs, Revenue Cycle Directors, Billing Managers, Practice Administrators
Core Competencies
Builds deep, trust-based relationships across multiple levels of an account (end users to C-suite)
Maintains high executive engagement and serves as a strategic advisor, not just a support contact
Proactively identifies and develops internal champions
Connects product value to measurable business outcomes.
Drives renewals with minimal risk through proactive health monitoring
Identifies expansion and upsell opportunities naturally within the relationship
If you think you’re a “Buffalo” who has what it takes to have a meaningful impact within our rapidly growing organization and to the broader healthcare industry - apply to come join our team today!
Why You'll Love It Here
Unlimited PTO: We believe in work-life balance and encourage you to recharge when you need it.
Comprehensive Health Coverage: Fully paid medical, dental, and vision insurance for you and your dependents, because your well-being matters to us.
Equity Opportunities: Share in our success with stock options - your hard work will drive our growth.
Retirement Planning Made Easy: Enjoy a 401(k) with a generous company match to secure your future.
Student Loan Support: We help lighten the load with contributions toward your student loans.
Compensation Range: $160,000 - $180,000 per year
Location: United States
Workplace: remote
About Intermedia
Are you looking for a company where
YOUR VOICE
is heard? Where you can
MAKE A DIFFERENCE
? Do you
THRIVE
in a
FAST-PACED
work environment? Do you wake every morning
EXCITED
to work with
GREAT
PEOPLE
and create
SUCCESS
TOGETHER
? Then Intermedia is the place for you.
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!
Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!
Are you ready to make your mark?
About The Role:
We are seeking someone who loves to be the first point of contact for our customers regarding any issues a customer may have with their account. We take pride in our customer satisfaction and building customer loyalty; this position requires a candidate with the soft skills to be able to effectively and professionally communicate with customers and partners of all levels. Bring your stellar and high-quality service experience to a role where you will work with exemplary professionalism in a fast, friendly and positive manner.
As the newest member of our Billing Team, you will be working alongside a small, talented and passionate group. You will be responsible for providing customer service and billing support to our UCaaS SMB customer-base via inbound phone calls, emails, and outbound follow-up.
What you will be doing:
Answering customer phone calls and email cases in a timely manner, in-line with company and department goals
Documenting each customer interaction in our ticketing database (Oracle)
Explaining billing processes and procedures
Working directly with the customer service team and collaborating with the Technical Support staff, Sales, and members of other departments to ensure a positive customer experience
Verifying authorization to release information about accounts
Placing credits, refunds, and charges on accounts
What you will bring to the role:
Associates Degree in related field, Bachelor’s Degree Preferred
Minimum 2 years’ experience in Customer Service, Billing or Call Center environment
Billing support experience is highly preferred, including in-depth research, credit, refund, and payment-processing
Excellent data entry, proofreading, organizational, phone and communications skills
Ability to meet and/or exceed call center metrics (AHT, ASA, CSAT, FCR, etc.)
Must work well in team atmosphere and have excellent oral and written communication skills
Must have strong attention to detail, and the ability to deliver in a fast-paced environment
Telecom, VoIP, Networking, or Communications experience preferred
Must have exceptional organizational, critical thinking, and analytical skills
Strong computer skills required, with demonstrated competency in Windows, Internet, PC support, and MS Office, proficient in Excel, and the ability to type 35wpm
Diversity, Inclusion, and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Location: Remote
500M+ downloads. 80M+ monthly users. A decade of building – and we’re still accelerating.
Flo is the world’s #1 health & fitness app worldwide on a mission to build a better future for female health. Backed by a $200M investment led by General Atlantic, we became the first product of our kind to reach a $1B valuation in 2024 – and we’re not slowing down.
With 7M paid subscribers and the highest-rated experience in the App Store’s health category, we’ve spent 10 years earning trust at scale. Now, we’re building the next generation of digital health – AI-powered, privacy-first, clinically backed – to help our users know their body better.
The job
Our Support team helps our users by answering their questions and solving issues that they have. We only support our users by e-mail, so there is no need to hang on the phone for the whole day!
We have two different schedules within our Support Team. This position follows a cycle of 2 active days and 2 days off, repeating continuously, including public holidays. Each active period lasts 11 hours.
We are looking for an independent contractor (EU time zone) for a freelance contract.
Your Experience
Must have:
Excellent command of English is a must,
Strong communication and problem-solving skills,
Patience and an ability to handle stress,
Love of modern technologies.
Nice to have:
Knowledge of one more foreign language will be a plus.
You'll be responsible for:
Responding to user requests about the app usage in a timely and accurate way via email,
Escalating issues to the engineering team,
Identifying and analyzing user needs to provide insights to the product team,
Contributing to the projects that would help to improve our current Support processes.
Your targets will be:
Achieving and maintaining high answering speed and support quality results.
Please note
that this position is offered strictly on a
freelance contractor
basis, meaning you will not be eligible for any employee benefits, including but not limited to health insurance, paid leave, or other employment-related entitlements.
The compensation for this role is set at an hourly rate of up to
€11.10 gross EUR
#LI-YY1
How we work
We’re a mission-led, product-driven team. We move fast, stay focused and take ownership – from brief to build to impact. Debate is encouraged. Decisions are shared. We care about craft, ship with purpose, and always raise the bar.
You’ll be working with people who take their work seriously, not themselves. It takes commitment, resilience, and the drive to keep going when things get tough. Because better health outcomes are worth it.
What you'll get
We support impact with meaningful reward. Here’s what that looks like:
Competitive salary and annual reviews
Opportunity to participate in Flo’s performance incentive scheme
Paid holiday, sick leave, and female health leave
Enhanced parental leave and pay for maternity, paternity, same-sex and adoptive parents
Accelerated professional growth through world-changing work and learning support
In-person collaboration and work in a hybrid model, with 3 days per week spent in the office
5-week fully paid sabbatical at 5-year Floversary
Flo Premium for friends & family, plus more health, pension and wellbeing perks
Diversity, equity and inclusion
Our strength is in our differences. At Flo, hiring is based on merit, skill and what you bring to the role – nothing else. We’re proud to be an equal opportunity employer, and we welcome applicants from all backgrounds, communities and identities. Read our
privacy notice for job applicants
.
The Remote Customer Service Representative serves as the first point of contact for clients and prospects. This role is responsible for delivering exceptional service, resolving inquiries efficiently, and maintaining positive client relationships in a fully remote environment.
DLN Consulting Group is seeking a dedicated Remote Customer Care & Client Support Specialist to serve as a primary point of contact for our clients. In this role you will manage client relationships, resolve inquiries, and ensure a seamless experience from first contact through resolution.
Location: Bucharest
Workplace: Hybrid
LIFE AT UIPATH
The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.
To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.
Could that be you?
YOUR MISSION
UiPath is looking for a Customer Success Manager to be the strategic partner our largest Northern European customers rely on as they transition towards agentic AI and business orchestration. You'll guide each customer on their AI journey and own the post-sales relationship. You'll help their business functions find where AI agents and orchestration create real value, turn those opportunities into measurable business cases, and make sure the value is delivered and demonstrated to their executive sponsors.
This role suits someone who has advised enterprise executives as a management or technology consultant, or who has run automation or transformation programs inside a large organisation. You're commercially sharp and focused on the customer. You work on your own initiative, you're comfortable in ambiguous situations, and you can deliver results through internal and external teams you don't manage directly.
WHAT YOU'LL DO AT UIPATH
- Trusted advisor: Build strong, multi-level relationships across the customer's business and IT leadership. Become their go-to advisor on agentic automation strategy, operating model and transformation priorities.
- Executive engagement & QBRs: Prepare and run Quarterly Business Reviews with senior customer stakeholders (CIOs, CFOs, VPs of IT, Finance and Operations). Present value delivered, program health and the strategic roadmap in the language of business outcomes.
- Thought leadership: Keep up with trends in AI, agentic automation and the customer's industry. Bring a point of view and fresh ideas to every customer conversation.
- Adoption strategy & value delivery plan: Own each customer's success plan, from strategic objectives through roadmap, milestones and measurable outcomes. Keep it current as the program grows.
- Operating model & change management: Advise customers on governance, CoE and operating-model design, and on the change management needed to scale automation across the enterprise.
- Discovery & use-case identification: Design and orchestrate discovery workshops with business functions (Finance, Procurement, HR, Customer Service, Supply Chain, IT) to find high-value agentic and orchestration use cases. Help customers map their work end to end and see where agents, people and robots should work together.
- Value engineering & ROI: Turn use cases into quantified business cases: cost, capacity, cycle time, quality, risk and revenue impact. Set baselines and KPIs with the customer, track realised value against plan, and become the expert on automation ROI in your accounts.
- Retention & growth: You’re accountable for retention, consumption growth and expansion, co-owning renewal and upsell outcomes with Renewals Specialist and Account Executives. Turn proven value into the case for the next investment.
- Program orchestration: Lead end-to-end delivery across UiPath Professional Services, Partners, Support, Sales and the customer's own teams. Make sure workstreams have clear owners and timelines and deliver on time.
- Risk management & issue resolution: Spot adoption and relationship risks early, build mitigation plans and drive them to resolution. Escalate internally with clear asks when needed.
WHAT YOU'LL BRING TO THE TEAM
- 6+ years' experience in management or technology consulting, or in leading enterprise automation/transformation programs, ideally with some time in a customer success or client-facing role at a technology company
- A proven ability to engage C-level and VP-level stakeholders with confidence, credibility and executive presence, including leading QBRs, steering committees or board-level updates
- Hands-on experience running discovery or design-thinking workshops with business functions and turning the findings into prioritised roadmaps
- Strong business-case and ROI skills: you can build a value model, defend the assumptions to a CFO, and track benefits through to realisation
- Experience with automation, AI or process transformation programs; familiarity with RPA, AI agents, workflow orchestration or intelligent automation platforms is a strong plus
- An AI-first way of working: you already use AI tools in your daily work
- Understanding of enterprise operating models, governance and organisational change management
- A self-starter mindset: autonomous, proactive and driven, with a strong sense of ownership and a bias for action
- Strong customer focus: you measure success by the outcomes your customers achieve
- Ability to influence and coordinate cross-functional teams without direct authority
- Excellent storytelling, communication and presentation skills, written and verbal
- Bachelor's degree in any of business, economics, computer science and engineering (MBA a plus)
- Fluent English; a Nordic language is an advantage
#LI-CS1
Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.
Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.
We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy https://www.uipath.com/legal/trust-and-security/privacy-policy.
Location: Athens, Greece
Workplace: none
David Kennedy Recruitment
is working with a global customer experience company supporting a well-known
payments and financing brand
that is seeking to onboard a
Dutch-speaking Advisors
to join their team in Athens. The role is customer support across voice, chat and email, helping customers with orders, deliveries, app features and other service-related concerns.
Position: Customer Service Representative (Dutch)
Location: Athens, Greece
Work model: On-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Support customers with questions about orders, deliveries, app features and other service-related concerns
Handle customer contacts across voice, chat and email
Document each interaction accurately
Follow established procedures
Escalate complex or unresolved issues to the appropriate team when needed
REQUIREMENTS:
Native/near-native level of Dutch
English at C1 level, both written and spoken
High school diploma
Customer service skills, including complaint handling, troubleshooting, problem solving and strong communication
EU citizenship
Based in Athens or willing to relocate (relocation candidates must already hold a Greek AFM and AMKA)
Available for on-site work in Athens on rotational shifts
BENEFITS:
Easter and Summer bonuses
Meal allowance
Health insurance from the hire date
1.67 business days of annual leave per month in the first year, plus Greek public holidays
Access to a learning platform
Assistance with issuing hiring documents
Relocation support, including travel and airport pick-up, and 4 weeks of accommodation provided
International working environment
And many more!!
Athens, Greece; Based in Athens or willing to relocate (relocation candidates must already hold a Greek AFM and AMKA); Relocation support, including travel and airport pick-up, and 4 weeks of accommodation provided
Location: Worldwide
APPLICATION INSTRUCTIONS:
If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the
20four7VA Team Portal
for faster processing.
Log in using your 20four7VA-issued email address to access the portal.
If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!
If you're interested in this opportunity, click APPLY TO POSITION to proceed.
********************************************************************
Title:
CPT-11699
Inbound Customer Service & Rental Booking Virtual Assistant
Independent Contractor – CPT-11699 Inbound Customer Service & Rental Booking Virtual Assistant/Business Support VA/Entry-Senior Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
An Atlanta-area storage container rental business is seeking a professional Business Support VA to handle incoming customer calls, rental inquiries, pricing information, and basic booking administration.
The VA will receive calls forwarded from the company's business telephone line and assist both new prospects requesting rental information and existing customers placing orders.
All customer communications, records, tasks, lead tracking, customer requests, and follow-ups will be managed and maintained through HubSpot.
The ideal candidate will bring excellent spoken English, a friendly and professional phone presence, strong organization, and prior customer-service experience.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Inbound Customer Service
Answer forwarded incoming business calls during scheduled coverage hours
Identify whether the caller is a prospective or existing customer
Respond professionally to routine rental questions
Gather caller details, requested services, and relevant order information
Direct unusual requests or unresolved questions to management
Answer inbound calls live whenever possible
Respond to missed calls, voicemails, and new inquiries within one hour during working hours
Escalate pricing exceptions, customer complaints, and requests that fall outside established procedures
Collect the caller’s name, email address, and contact number.
Gather customer details before escalating service issues.
Handle urgent equipment concerns, including refrigerated equipment breakdowns.
Provide status updates without promising specific repair timelines or compensation.
Rental Inquiries & Order Support
Provide approved storage container rental pricing
Communicate available delivery and pickup information based on company-provided schedules
Assist with new rental inquiries and existing customer orders
Record service requests and confirm necessary details
Relay booking and customer information to the appropriate internal contact
Provide approved pricing and collect all required information for rental and service requests
Own follow-up on leads, outstanding quotes, and customer requests through resolution or a confirmed handoff
Coordinate delivery and pickup scheduling once approved
Confirm equipment placement and special delivery instructions.
Verify site access restrictions, gate requirements, and receiving hours.
Collect and record PO numbers for rental orders.
Confirm order details with customers before processing.
Send order confirmations to customers by email.
Administrative & Scheduling Support
Maintain organized customer and call records
Track incoming inquiries, outstanding requests, and follow-ups
Update scheduling or order information using approved systems
Assist with basic administrative work during quieter periods
Maintain accurate notes for unresolved customer matters
Follow established call-handling and escalation procedures
Maintain customer records, deal stages, tickets, tasks, and next steps within HubSpot
Ensure every inquiry, lead, quote, and customer request has a clear status, owner, and next step documented in HubSpot
Keep all customer communications, follow-ups, and activities current and accurately logged in HubSpot
Work through outstanding follow-ups and open HubSpot tasks during quieter periods
Monitor and update customer records to ensure accurate tracking and continuity of service
Record equipment issues, customer concerns, and requested response times.
Document complete order and service details for proper handoff to the appropriate team.
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
Previous inbound customer service or phone support experience required
Excellent spoken English required
Experience handling customer inquiries and booking requests strongly preferred
Strong attention to detail and organizational skills required
Experience with appointment scheduling or order entry preferred
Administrative support experience preferred
Equipment rental or related service-industry experience is a plus
HubSpot proficiency required or strongly preferred
Previous CRM management experience, including lead tracking, task management, and customer record maintenance, strongly preferred
IDEAL CANDIDATE PROFILE
Friendly, confident, and professional over the phone
Clear English speaker with strong listening skills
Comfortable explaining standard pricing and availability information
Organized and accurate with customer details
Dependable and punctual during scheduled shifts
Able to follow procedures while handling routine questions naturally
Willing to learn the company's products and rental processes
Highly organized and capable of managing multiple customer follow-ups simultaneously
Comfortable working within a CRM-driven workflow
Proactive in maintaining accurate records, task ownership, and follow-through
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
VoIP Business Phone / Call Forwarding Platform
HubSpot CRM
Client's Order / Rental Tracking System
Calendar & Scheduling Tools
Microsoft Excel / Google Sheets
Email & Communication Platforms
Work Schedule
Contracted Hours per Week: 40 Hours
Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
Daily Working Time: 9:00 AM–5:00 PM EST
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior Level
Contracted Hours per Week: 40 hours/week
Daily Working Time: 9:00 AM–5:00 PM EST
Scheduled Working Days: Monday-Friday
REPORTING TO/POC: To Be Determined
Number of VAs: 1
GENDER PREFERENCE: None
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Level A-B (Native or Near-Native English Accent Required)
REGION PREFERENCES: Offshore or Nearshore
What we offer
Competitive rates
Weekly payments
Various open roles are available
Free training and upskilling
Constant support and guidance
A vibrant community always ready to support you
And more!
В компании Mindbox открыта позиция стажёра на должность менеджера по успеху клиентов в Москве с возможностью работать без опыта и получать зарплату 50 000 рублей на руки. В обязанности входит поддержка клиентов через чат и почту, работа с реальными кейсами и обратной связью, самостоятельное ведение нескольких проектов с определением целей и ключевых метрик, принятие решений по маркетинговым механикам, запуск автоматических сценариев, pop-up окон и триггерных рассылок. Также предполагается участие в CRM-маркетинге: редактирование верстки писем, создание тем и шаблонов рассылок с помощью искусственного интеллекта, презентация результатов команде и клиентам, развитие навыков переговоров и решения сложных задач. Кандидат должен быть студентом старших курсов бакалавриата, специалитета или магистратуры либо иметь диплом, проявлять интерес к маркетингу, аналитике или клиентскому сервису, уметь структурировать информацию и мыслить критически, а также быть готовым к быстрому обучению и работе с проектами уже со второй недели. Знания в CRM-маркетинге, email-рассылках или аналитических инструментах приветствуются, но не обязательны. Предлагается стажировка в московском офисе с гибким графиком на 40 часов в неделю, официальное оформление по ТК РФ с первого дня, реальный опыт работы с проектами, поддержка наставника, доступ к библиотеке профессиональной литературы, предоставление рабочей техники (MacBook, мониторы, наушники), возможность оформления учебной или производственной практики и перспектива стать штатным сотрудником с зарплатой от 97 000 до 130 000 рублей на руки в течение двух месяцев.
Location: Remote - United States
About You
You’re a jack-of-all-trades with a passion for cool technology and interacting with people and making them happy. You’re a self-starter who’s good at triaging problems and working on the most important one. You’ve worked directly with customers for a long time and are comfortable being the face of the company to them. One of the things that pleases you most in life is customers successfully using your product, being thrilled with its value, and telling you they’re happy they partnered with you. Further, you’re a curious person, and you’d love the opportunity to work with a technology team that includes data scientists, algorithm experts, and front-end engineers to expand your knowledge.
ABOUT US
Constructor is the next-generation platform for search and discovery in ecommerce, built to explicitly optimize for metrics like revenue, conversion rate, and profit. Our search engine is entirely invented in-house utilizing transformers and generative LLMs, and we use its core and personalization capabilities to power everything from search itself to recommendations to shopping agents. Engineering is by far our largest department, and we've built our proprietary engine to be the best on the market, having never lost an A/B test to a competitive technology. We're passionate about maintaining this and work on the bleeding edge of AI to do so.
Out of necessity, our engine is built for extreme scale and powers over 1 billion queries every day across 150 languages and with customers across many countries. It is used by some of the biggest ecommerce companies in the world like Sephora, Under Armour, and Petco.
We're a passionate team who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they do best can lead to great things.
Constructor is a U.S. based company that has been in the market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick who still lead the company today.
About the Position
As a Customer Success Manager, you’ll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services.
Your specific responsibilities will include:
- Repaying our customers’ trust through ensuring they get live with our product and are thrilled with the results
- Understand the needs and roles within the enterprise organizations we work with and help to manage prioritizations and misalignments. If two people within a customer ask for different things, your team must understand how to prioritize for the success of the organization without hurting feelings
- Helping craft and dictate both internal and external narratives for what’s needed to make a customer successful
- Effectively asking for and managing engineering time to ensure important work for customers is prioritized and unimportant requests are resolved with minimal to no engineering resources
- Fielding and troubleshooting customer support requests
- Creating and updating customer documentation and training materials as needed
- Always looking for new ways you can make our integration process more robust and make customers feel even more successful
Requirements
- A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting
- Excellent communication and interpersonal skills
- Know what an API is and have interacted with them before
- Excellent ability to quickly understand the different roles in an organization, focus on the ones most important to a task, and craft clear narrative to get people behind your ideas
- Ability to convince and motivate those around you to do what you know is right
- Enjoy interacting with customers and solving new problems daily
- Ability and desire to learn quickly, think outside the box, and come up with solutions to problems
How we handle your data. By submitting this application, you acknowledge that Constructor will collect and process the personal data you provide for the purpose of evaluating your candidacy for this role. If you are not selected, we will retain your data for a limited period as described in our Recruitment Privacy Notice https://constructor.com/recruitment-privacy-notice. After that period your data will be deleted or anonymized.
Location: Remote - Americas
Who We Are:
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure
for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
Your Role:
As a Customer Success Manager at Alpaca, you are the front line in our pursuit of enabling financial markets access for everyone on the planet. You'll work with our partners (customers) from contract signature through renewal, ensuring they have a positive experience leading to successful outcomes.
Reporting to the Director, Success, this role supports Alpaca's B2B brokerage and crypto offerings, helping customers launch and scale US securities and crypto trading applications worldwide.
We're looking for someone who brings hands-on experience in the brokerage, crypto exchange, or trading-platform industry and understands the unique operational, regulatory, and technical challenges of supporting customers in financial markets.
Things You Get To Do:
Act as the primary contact for B2B/enterprise customers, accountable for building and maintaining strong relationships with key contacts throughout the customer lifecycle
Ensure customer satisfaction, retention, and success
Manage escalations, internally and externally, with a focus on customer empathy
Maintain regular contact with customers to understand their business priorities, monitor their progress toward achieving key results, and continually identify and mitigate risks (relationship, commercial, etc.)
Work with partners to accurately forecast growth and identify and monitor progress toward shared goals
Drive adoption of Alpaca features (new and existing) among our Live Partners
Identify and disseminate best practices and pitfalls
Represent the partner internally across multiple groups, including Marketing, Product, and Operations
Maintain positive relationships, internally and externally, to drive overall success and overcome obstacles
Provide internal communication and reporting on overall account status, health, and risk
Develop a success strategy for ensuring customer success
Identify areas and consider solutions for improvement and optimization within Alpaca
Deliver QBRs and executive reports that align customer goals with platform outcomes
Serve as a trusted advisor to customers’ leadership teams, aligning Alpaca capabilities with their go-to-market strategy
Own the full customer lifecycle post-signature, including onboarding, activation, expansion, and renewal
Collaborate cross-functionally with Product, Sales, and our Broker-Dealer to leverage process understanding, champion partner needs, and influence roadmap priorities
Perform ad-hoc duties and responsibilities as assigned
Who You Are (Must-Haves):
4–6 years of experience in a customer success role managing customer relationships
Direct professional experience working at a brokerage, broker-dealer, crypto exchange, or trading platform
Hands-on understanding of brokerage or crypto trading operations, including customer onboarding, account funding, trading workflows, and the operational or compliance challenges associated with financial markets
Comfortable working US hours (ET) in a remote setup
Understanding of and experience with key technology concepts, such as SaaS and APIs
FinTech experience, especially within the broker-dealer business
Experience working with both large and small companies
A dedicated interest in Alpaca's mission to enable financial services access to everyone on the planet
Ability to work remotely and independently and to self-manage time and obligations
Flexibility to jump in where and when needed to help drive Alpaca's growth
Desire to learn
Ability to manage customer relationships across companies of various sizes
A team player who thrives on ownership, transparency, and being relentlessly partner-first. We move fast, support each other, and aim to grow together.
Who You Might Be (Nice-to-Haves):
Experience supporting B2B brokerage-as-a-service, embedded investing, or trading API platforms
Familiarity with US securities brokerage infrastructure, including clearing, custody, settlement, and broker-dealer compliance.
Experience supporting API integrations or technical onboarding for trading applications.
Experience working with international B2B clients or fintech partners launching financial products across multiple markets.
Experience managing institutional trading customers or strategic fintech partnerships.
Startup mindset suited to a fast-paced, high-growth environment.
How We Take Care of You:
Competitive Salary & Stock Options
Health Benefits
New Hire Home-Office Setup: One-time USD $500
Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
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Colorado - Colorado Springs
УдалённоseniorNew York City, New York
ГибридseniorSan Francisco, California
УдалённоUnited States
seniorUnited States - Remote
УдалённоWe are looking for an independent contractor (EU time zone) for a freelance contract; We’re proud to be an equal opportunity employer, and we welcome applicants from all backgrounds, communities and identities
ГибридBucharest
УдалённоHowever, availability may vary based on time zones, capacity, and the contracted hours set in this SOW
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