customer engineer

Location: US / Canada Workplace: Remote turbopuffer is looking for an engineer to help our customers succeed. While every day is different; (from digging into unfamiliar systems and debugging, to writing code when that's what it takes), you'll see each issue through to its end. what you'll do: - debug customer issues, optimize queries - write examples for our docs - write code to solve customer problems, ship PRs, and build automations - live in customer slack channels, helping to solve problems from first report to resolution - own customer outcomes must have: - typist - you can write well and can explain complex ideas simply - linux - you're comfortable in terminals and reading logs - python or javascript/typescript - for reproducing issues and building solutions - human - you build trust and keep things productive when everything's on fire - systematic - you methodically work through problems until you've found the root cause nice to have: - k8s experience - vector search or full-text search background - experience with the major cloud platforms tpuf is hardcore & whimsical. we value: - overstep > understep - show > tell - complexity is earned - showing up as part of our customer’s team - making stuff easy to react to