Maddox Industrial Transformer

Location: Battle Ground, WA About Maddox Maddox is the nation’s leading provider of electrical transformers to the commercial and industrial market, with primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. We have been recognized by Inc. Magazine as one of the fastest-growing companies in America for the past 8 years and counting. Maddox was founded on Christian values, and we are serious about investing in the people, processes, and culture that make this a great place to work. We build real things, solve real problems, and expect professionalism, competence, and integrity from our team. Discover more at: https://www.youtube.com/@MaddoxTransformer https://www.maddox.com/ Position Summary We are seeking a reliable, detail-oriented Administrative Clerk to support customer service, account management, financial recordkeeping, and daily business operations. This position involves regular communication with customers, maintaining accurate records, coordinating projects, and assisting with basic advertising and design-related tasks. The ideal candidate is organized, comfortable working extensively with computers, and capable of managing multiple responsibilities in a fast-paced office environment. Experience with graphic design or advertising materials is a plus. Essential Duties and Responsibilities Customer Service and Account Support Respond to customer inquiries regarding services, accounts, billing, and payment questions. Assist customers with account updates, service requests, and scheduling information. Communicate professionally with customers through phone, email, and other channels. Resolve routine concerns and direct more complex issues to appropriate team members. Maintain positive relationships with customers, vendors, and coworkers. Advertising and Project Coordination Assist with coordinating advertising materials, customer submissions, and project deadlines. Receive, organize, and track digital files, artwork, and related information. Help prepare and review basic advertising and promotional materials. Coordinate with team members to ensure projects are completed accurately and on schedule. Apply basic design and layout principles when needed. Financial Documentation and Recordkeeping Record and document customer payments and related financial transactions. Maintain accurate account records and supporting documentation. Communicate payment information and financial records to an off-site finance team. Assist with identifying and resolving account or billing discrepancies. Follow established procedures for handling confidential customer and financial information. Administrative and Computer Operations Perform data entry, document preparation, electronic filing, and general record maintenance. Use internal software systems to manage customer accounts and business records. Coordinate assignments and communicate through platforms such as Slack and Asana. Use Google Workspace, including Gmail, Google Docs, Google Sheets, and Google Drive. Organize shared files and maintain accurate electronic records. Assist with additional administrative projects as assigned. Qualifications and Skills Required Qualifications Strong customer service and communication skills. Excellent attention to detail and accuracy. Proficiency with computers, email, spreadsheets, and general office software. Ability to manage multiple responsibilities and meet deadlines. Strong organizational and problem-solving abilities. Ability to work independently and collaboratively. Professionalism and discretion when handling confidential information. Preferred Qualifications Previous administrative, clerical, or customer service experience. Experience managing customer accounts or processing financial records. Familiarity with Google Workspace, Slack, Asana, or similar platforms. Basic graphic design, advertising layout, or promotional material experience. Experience using business management or customer account software. Work Environment and Expectations This is an office-based position requiring extensive computer use, regular customer communication, and careful attention to detail. The successful candidate will be dependable, organized, adaptable, and willing to learn new software and procedures. The ability to manage competing priorities and consistently meet deadlines is essential. Company Affiliation This position is being recruited through Maddox Pro and may be employed by Maddox Pro or one of its sister companies. Additional details about the employing company and its operations will be provided during the interview process. Other Duties This job description outlines the general responsibilities of the position. Duties may be adjusted as business needs evolve, and additional related tasks may be assigned by the supervisor. Compensation & Benefits Comprehensive full-time benefits package averaging $20,000+ per year (amount varies based on age, family size, and eligibility), including: Health & wellness benefits (insurance or cash-in-lieu options) Paid maternity and paternity leave 401(k) with 100% match up to 8% of wages Paid holidays, PTO, and family-life gifts Vision, dental, disability, life insurance, and other voluntary benefits Hourly range: $23 — $25 USD

Location: Houston, TX About Maddox Maddox is the nation’s leading provider of electrical transformers to the commercial and industrial market, with primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. We have been recognized by Inc. Magazine as one of the fastest-growing companies in America for the past 8 years and counting. Maddox was founded on Christian values, and we are serious about investing in the people, processes, and culture that make this a great place to work. We build real things, solve real problems, and expect professionalism, competence, and integrity from our team. Discover more at: https://www.youtube.com/@MaddoxTransformer https://www.maddox.com/ About Maddox + You: Your primary responsibility will be investigating and resolving warranty claims and return requests. You will serve as the primary point of contact throughout the claims process while gathering facts, evaluating documentation, and making sound decisions based on warranty coverage, company policy, and other available information to substantiate or deny customer claims. This role requires clearly understanding the facts, evaluating the situation, and determining the best resolution for everyone involved. Some claims will be approved, some will require creativity, and others will need to be denied. Your ability to make fair, defensible decisions and communicate them professionally is critical to success. You will work cross-functionally with internal teams and external vendors to investigate issues, identify root causes, and drive timely resolutions. Success in this role requires strong judgment, attention to detail, and the ability to navigate difficult conversations while maintaining positive customer relationships. More about You: You enjoy solving complex problems and uncovering the facts needed to make sound decisions. You are comfortable making decisions in situations where information may be incomplete or conflicting. You can remain calm, professional, and confident during difficult conversations. You understand that great customer service does not always mean saying "yes." You are comfortable making decisions that customers may not agree with when those decisions are fair, justified, and in the best interests of Maddox. You exercise good judgment and can independently evaluate situations, weigh competing factors, and determine appropriate resolutions. You are resourceful and creative when developing solutions that balance customer satisfaction with business objectives. You maintain composure under pressure and do not shy away from conflict when it needs to be addressed. You can confidently explain and defend your decisions while maintaining positive working relationships. You are highly organized and able to manage multiple active claims without losing attention to detail. You take ownership of problems and follow them through to resolution. You have strong attention to detail and can identify inconsistencies, missing information, or potential risks. You know when to make decisions independently and when to seek additional input or escalation. Experience: This is not an entry level position, so prior relevant and demonstrated experience is required. Experience in claims processing, investigations, dispute resolution, military service, law enforcement, account/project management, team leadership, or similar roles requiring independent judgment and decision-making. Experience handling escalated customer situations, complaints, disputes, or conflict resolution. Experience evaluating facts, policies, procedures, or evidence to make recommendations or decisions. Excellent written communication skills. You will manage a high volume of email communication and must be able to clearly explain decisions, expectations, and next steps. Proficient with basic computer software (G-Suite, Email, CRM’s, ERP’s, etc.) Basics Full-time. The schedule is generally 7:00 AM - 4:00 PM. Drug-free workplace. Comprehensive Full-Time Benefits, including : 3 Weeks Paid Time Off (PTO) (and an additional week for managers, and an additional week after 5 years). Health & Wellness: Can be taken as traditional insurance, or as cash in lieu of benefits. Benefit amounts vary based on age, family status, and eligibility, but as an example, in most circumstances, an employee with a spouse and 3 kids, would be eligible for $19,200 / year or more. Paid paternity/maternity leave 401k with 100% match up to 8% of wages. Paid holidays, marriage and family gifts to celebrate significant life events, and other reimbursements and voluntary benefits and coverages (such as Vision, Dental, Short Term Disability, Additional Life Insurance, Accident, etc), as eligible. Compensation & Benefits Pay range = (wages + bonus) Comprehensive full-time benefits package averaging $20,000+ per year (amount varies based on age, family size, and eligibility), including: Health & wellness benefits (insurance or cash-in-lieu options) Paid maternity and paternity leave 401(k) with 100% match up to 8% of wages Paid holidays, PTO, and family-life gifts Vision, dental, disability, life insurance, and other voluntary benefits Annual Range $74,000 — $83,000 USD

Location: Battle Ground, WA About Maddox Maddox is the nation’s leading provider of electrical transformers to the commercial and industrial market, with primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. We have been recognized by Inc. Magazine as one of the fastest-growing companies in America for the past 8 years and counting. Maddox was founded on Christian values, and we are serious about investing in the people, processes, and culture that make this a great place to work. We build real things, solve real problems, and expect professionalism, competence, and integrity from our team. Discover more at: https://www.youtube.com/@MaddoxTransformer https://www.maddox.com/ About Maddox + You: Maddox PRO (PRO) provides shared services (including construction, facility maintenance, and accounting) to Maddox Industrial Transformer (MIT) and an expanding portfolio of other businesses/projects under common ownership. PRO is seeking an experienced, highly organized and detail-oriented Senior Accountant to join our accounting team. We are seeking an experienced, highly organized, and detail-oriented Senior Accountant to join our collaborative accounting team. In this role, you will take ownership of multi-entity financial reviews under GAAP, serve as a trusted subject-matter expert, and play a key role in supporting and elevating team members as our organization expands. Key Responsibilities Include: Lead all phases of monthly close and financial reporting for multiple entities, including reviewing journal entries and general ledger reconciliations Serve as a mentor to team members, fostering best practices, accurate reporting, and ongoing professional growth Oversee GAAP compliance, corporate accounting policies, and internal control documentation and implementation Ensure timely filing of state and federal licensing and reporting requirements Lead the delivery of necessary documentation and analysis to fulfill PBC requests from auditors and tax advisors Proactively identify and implement improvements to standard operating procedures and accounting workflows Collaborate cross-functionally with other departments to review monthly GL activity and streamline reporting processes. Perform other duties as assigned by supervisor, including assistance with special projects and ad hoc reporting Experience & Education: Bachelor's degree in accounting or finance required; CPA strongly preferred 6-8+ years of total accounting experience, with at least 2+ years at the Senior level Strong collaborative mindset with excellent communication skills and a desire to support team members Proven track record of taking end-to-end ownership of financial processes and driving workflow improvements High attention to detail, proactive time management, and sharp analytical problem-solving skills Proficiency with Google or Microsoft Office suites (e.g. Sheets/Excel), and cloud accounting software (e.g. Xero); experience with BI reporting (e.g. Metabase, BigQuery) a plus Pro Tip: We get a LOT of applicants, so if you want to stand out, write a few sentences telling us what stood out to you, and why you think you’d thrive in this particular opportunity. Compensation & Benefits Pay range = (wages + bonus) Comprehensive full-time benefits package averaging $20,000+ per year (amount varies based on age, family size, and eligibility), including: Health & wellness benefits (insurance or cash-in-lieu options) Paid maternity and paternity leave 401(k) with 100% match up to 8% of wages Paid holidays, PTO, and family-life gifts Vision, dental, disability, life insurance, and other voluntary benefits Annual Range $90,000 — $105,000 USD

Location: Dyersburg, TN About Maddox Maddox is the nation’s leading provider of electrical transformers to the commercial and industrial market, with primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. We have been recognized by Inc. Magazine as one of the fastest-growing companies in America for the past 8 years and counting. Maddox was founded on Christian values, and we are serious about investing in the people, processes, and culture that make this a great place to work. We build real things, solve real problems, and expect professionalism, competence, and integrity from our team. Discover more at: https://www.youtube.com/@MaddoxTransformer https://www.maddox.com/ About Maddox + You: As a Yard Coordinator, you will be working outside where your attention to detail will be deployed to safely operate a 50T mobile gantry crane as well as a 32,000lb forklift. You will be responsible for: The stocking of transformers in the storage yard in an efficient and orderly manner Loading and unloading flatbed trailers Work closely with the Logistics Coordinator to properly record shipment information Perform yard maintenance (Cleanup of oil spills, dragging the yard, picking up trash, ect.) Perform daily, monthly, and quarterly inspections of the forklifts and mobile gantry crane This is an ideal role for someone looking to build a career in a positive environment, with an employer who values and recognizes your strong character, stable lifestyle, and dedicated work ethic. More About You: You love working outdoors in all seasons of the year You work well in a team or independently You enjoy running heavy equipment You are focused and have a high attention to detail You are very safety-oriented You’re a quick learner; not a know-it-all. Basics: This position works 40-45 hours per week on a 4-day a week schedule. All day-time schedule (not night shift). The schedule is 6:00 AM - 5:00 PM. Some additional paid overtime is available and occasionally mandatory during peak seasons. Paid time-off, paternity/maternity leave, 401k matching, health/wellness benefits, etc. Smoke-free, drug-free workplace. Experience & Education: We value skills and experience, so if you have years of experience, that's great. We’re also willing to invest in training early-career candidates with the right attitude and ambition. Pay: Starting package $56k-$73k (wages and bonus) plus a comprehensive full-time benefits package that averages more than an additional $20k/year per employee (individual amounts vary on age, family size, and other factors). Pro Tip: We get a LOT of applicants, so please write a few sentences telling us what stood out to you, and why you think you’d thrive in this particular opportunity. Compensation & Benefits Pay range = (wages + bonus) Comprehensive full-time benefits package averaging $20,000+ per year (amount varies based on age, family size, and eligibility), including: Health & wellness benefits (insurance or cash-in-lieu options) Paid maternity and paternity leave 401(k) with 100% match up to 8% of wages Paid holidays, PTO, and family-life gifts Vision, dental, disability, life insurance, and other voluntary benefits Annual Range $56,000 — $73,000 USD

Location: Any Maddox Location About Maddox Maddox is the nation’s leading provider of electrical transformers to the commercial and industrial market, with primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. We have been recognized by Inc. Magazine as one of the fastest-growing companies in America for the past 8 years and counting. Maddox was founded on Christian values, and we are serious about investing in the people, processes, and culture that make this a great place to work. We build real things, solve real problems, and expect professionalism, competence, and integrity from our team. Discover more at: https://www.youtube.com/@MaddoxTransformer https://www.maddox.com/ What You’ll Do: A Maddox internship gives you the opportunity to gain experience in a fast-paced, professional workplace. Our internships are part-time and temporary, designed to help you build real-world skills, grow in confidence, and make a meaningful impact. You’ll be part of a supportive team that values your energy and ideas, and you’ll receive regular feedback from teammates with world-class experience. Who We’re Looking For: Current high school (junior/senior) or college students with a passion for connecting with people. No experience? No problem! We’ll train you—just bring enthusiasm and a willingness to learn. Strong communication skills and a positive attitude. Ability to work independently with direction and as part of a team. Reliable transportation to our office (and a valid driver’s license if applicable). What We Offer: Hands-on training in sales, customer service, operations, finance, or systems. Flexible part-time hours (10-24 hours/week) to fit your school schedule. A fun, supportive team environment where your growth matters. Potential for future opportunities with us based on performance. $17-19/hour pay. Hourly range: $17 — $19 USD

Location: Houston, TX About Maddox Maddox is the nation’s leading provider of electrical transformers to the commercial and industrial market, with primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. We have been recognized by Inc. Magazine as one of the fastest-growing companies in America for the past 8 years and counting. Maddox was founded on Christian values, and we are serious about investing in the people, processes, and culture that make this a great place to work. We build real things, solve real problems, and expect professionalism, competence, and integrity from our team. Discover more at: https://www.youtube.com/@MaddoxTransformer https://www.maddox.com/ About Maddox + You: You will be an integrated part of a small, but powerful, sales team. You will be using our established sales processes to help commercial and industrial end-users, electrical contractors, and resellers of industrial electrical equipment purchase the right transformer for their project or application. Reactively, you will be responding to customer requests, understanding their needs, and proposing technical and commercial solutions in a timely manner. You need to be great at solving technical and commercial problems in a fast-paced, data-driven workflow. Proactively, you will be following up with existing clients or maintaining communication with our network of industry contacts; this is not a cold-calling or hard-selling environment. It's an inside sales role ideally suited to a technically-minded, people-person who excels at providing a high-level of customer service to contractors, engineers, purchasing agents, and industrial/commercial end users. More about You: You enjoy interacting with people and solving technical and commercial problems. Your clients will be located all across the country, so you need to make a great impression with your communication skills via phone and email. You demonstrate fantastic written communication. You will need to maintain many email conversations each day. If your grammar is poor, or you are slow at writing emails, you will struggle in this role. You are focused and able to maintain good attention to detail. You are savvy with modern software. If you prefer an "old school" (pile of handwritten notes) workflow, you are not a fit for this role. You prefer a healthy team vs. operating as a lone wolf. Skills & Experience: We value experience, so if you have 20+ years of related experience, that's great! We're also very good at training new recruits, and are willing to invest in a select number of promising early-career candidates with the right attitude and ambition. Depending on the exact role, technical and engineering degrees may be desired, but not required. Basics: Full-time. The schedule is generally 7:00 AM - 4:00 PM. Drug-free workplace In-person Compensation & Benefits Pay range = (wages + bonus) Comprehensive full-time benefits package averaging $20,000+ per year (amount varies based on age, family size, and eligibility), including: Health & wellness benefits (insurance or cash-in-lieu options) Paid maternity and paternity leave 401(k) with 100% match up to 8% of wages Paid holidays, PTO, and family-life gifts Vision, dental, disability, life insurance, and other voluntary benefits Annual Range $88,800 — $92,600 USD

Location: Moscow, ID About Maddox Maddox is the nation’s leading provider of electrical transformers to the commercial and industrial market, with primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. We have been recognized by Inc. Magazine as one of the fastest-growing companies in America for the past 8 years and counting. Maddox was founded on Christian values, and we are serious about investing in the people, processes, and culture that make this a great place to work. We build real things, solve real problems, and expect professionalism, competence, and integrity from our team. Discover more at: https://www.youtube.com/@MaddoxTransformer https://www.maddox.com/ About Maddox: We are the nation's leading provider of electrical transformers to the commercial and industrial market. We have primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. Maddox has been recognized by Inc. Magazine as one of the largest, fastest-growing companies in America. Maddox was founded on Christian values and we are passionate about investing in the people, processes, and culture that have made this a great place to work. Discover more at: https://www.youtube.com/@MaddoxTransformer or https://www.maddox.com/ About Maddox + You: Your primary responsibility will be investigating and resolving warranty claims and return requests. You will serve as the primary point of contact throughout the claims process while gathering facts, evaluating documentation, and making sound decisions based on warranty coverage, company policy, and other available information to substantiate or deny customer claims. This role requires clearly understanding the facts, evaluating the situation, and determining the best resolution for everyone involved. Some claims will be approved, some will require creativity, and others will need to be denied. Your ability to make fair, defensible decisions and communicate them professionally is critical to success. You will work cross-functionally with internal teams and external vendors to investigate issues, identify root causes, and drive timely resolutions. Success in this role requires strong judgment, attention to detail, and the ability to navigate difficult conversations while maintaining positive customer relationships. More about You: You enjoy solving complex problems and uncovering the facts needed to make sound decisions. You are comfortable making decisions in situations where information may be incomplete or conflicting. You can remain calm, professional, and confident during difficult conversations. You understand that great customer service does not always mean saying "yes." You are comfortable making decisions that customers may not agree with when those decisions are fair, justified, and in the best interests of Maddox. You exercise good judgment and can independently evaluate situations, weigh competing factors, and determine appropriate resolutions. You are resourceful and creative when developing solutions that balance customer satisfaction with business objectives. You maintain composure under pressure and do not shy away from conflict when it needs to be addressed. You can confidently explain and defend your decisions while maintaining positive working relationships. You are highly organized and able to manage multiple active claims without losing attention to detail. You take ownership of problems and follow them through to resolution. You have strong attention to detail and can identify inconsistencies, missing information, or potential risks. You know when to make decisions independently and when to seek additional input or escalation. Experience: This is not an entry level position, so prior relevant and demonstrated experience is required. Experience in claims processing, investigations, dispute resolution, military service, law enforcement, account/project management, team leadership, or similar roles requiring independent judgment and decision-making. Experience handling escalated customer situations, complaints, disputes, or conflict resolution. Experience evaluating facts, policies, procedures, or evidence to make recommendations or decisions. Excellent written communication skills. You will manage a high volume of email communication and must be able to clearly explain decisions, expectations, and next steps. Proficient with basic computer software (G-Suite, Email, CRM’s, ERP’s, etc.) Basics Full-time. The schedule is generally 7:00 AM - 4:00 PM. Drug-free workplace. Compensation & Benefits Pay range = (wages + bonus) Comprehensive full-time benefits package averaging $20,000+ per year (amount varies based on age, family size, and eligibility), including: Health & wellness benefits (insurance or cash-in-lieu options) Paid maternity and paternity leave 401(k) with 100% match up to 8% of wages Paid holidays, PTO, and family-life gifts Vision, dental, disability, life insurance, and other voluntary benefits Annual Range $74,000 — $83,000 USD

Location: Greer, SC About Maddox Maddox is the nation’s leading provider of electrical transformers to the commercial and industrial market, with primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. We have been recognized by Inc. Magazine as one of the fastest-growing companies in America for the past 8 years and counting. Maddox was founded on Christian values, and we are serious about investing in the people, processes, and culture that make this a great place to work. We build real things, solve real problems, and expect professionalism, competence, and integrity from our team. Discover more at: https://www.youtube.com/@MaddoxTransformer https://www.maddox.com/ What You’ll Do: As a Sales Intern, you’ll dive into the exciting world of sales with hands-on experience: Cold Calling: Reach out to potential customers, build rapport, and introduce them to our amazing products/services. Company Presentations: Deliver engaging presentations (in-person or virtual) to onboard new customers and showcase what makes us stand out. Team Collaboration: Work alongside our sales pros to learn the ropes, refine your skills, and contribute to our growth. Customer Onboarding: Assist in welcoming new clients and ensuring they’re set up for success with us. This isn’t just a job—it’s a chance to develop real-world skills, gain confidence, and make an impact. You’ll be part of a supportive team that values your energy and ideas. Who We’re Looking For: Current high school (junior/senior) or college students with a passion for connecting with people. No prior sales experience? No problem! We’ll train you—just bring enthusiasm and a willingness to learn. Strong communication skills and a positive attitude. Comfortable with cold calling (don’t worry, we’ll help you master it!). Ability to work independently and as part of a team. Reliable transportation to our office (and a valid driver’s license if applicable). What We Offer: Hands-on training in sales techniques, cold calling, and presentation skills. Flexible part-time hours (10-20 hours/week) to fit your school schedule. A fun, supportive team environment where your growth matters. Potential for future opportunities with us based on performance. $18/hour pay. Hourly range: $17 — $19 USD

Location: Battle Ground, WA About Maddox Maddox is the nation’s leading provider of electrical transformers to the commercial and industrial market, with primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. We have been recognized by Inc. Magazine as one of the fastest-growing companies in America for the past 8 years and counting. Maddox was founded on Christian values, and we are serious about investing in the people, processes, and culture that make this a great place to work. We build real things, solve real problems, and expect professionalism, competence, and integrity from our team. Discover more at: https://www.youtube.com/@MaddoxTransformer https://www.maddox.com/ About Maddox: We are the nation's leading provider of electrical transformers to the commercial and industrial market. We have primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. Maddox has been recognized by Inc. Magazine as one of the largest, fastest-growing companies in America. Maddox was founded on Christian values and we are passionate about investing in the people, processes, and culture that have made this a great place to work. Discover more at: https://www.youtube.com/@MaddoxTransformer or https://www.maddox.com/ About Maddox + You: Your primary responsibility will be investigating and resolving warranty claims and return requests. You will serve as the primary point of contact throughout the claims process while gathering facts, evaluating documentation, and making sound decisions based on warranty coverage, company policy, and other available information to substantiate or deny customer claims. This role requires clearly understanding the facts, evaluating the situation, and determining the best resolution for everyone involved. Some claims will be approved, some will require creativity, and others will need to be denied. Your ability to make fair, defensible decisions and communicate them professionally is critical to success. You will work cross-functionally with internal teams and external vendors to investigate issues, identify root causes, and drive timely resolutions. Success in this role requires strong judgment, attention to detail, and the ability to navigate difficult conversations while maintaining positive customer relationships. More about You: You enjoy solving complex problems and uncovering the facts needed to make sound decisions. You are comfortable making decisions in situations where information may be incomplete or conflicting. You can remain calm, professional, and confident during difficult conversations. You understand that great customer service does not always mean saying "yes." You are comfortable making decisions that customers may not agree with when those decisions are fair, justified, and in the best interests of Maddox. You exercise good judgment and can independently evaluate situations, weigh competing factors, and determine appropriate resolutions. You are resourceful and creative when developing solutions that balance customer satisfaction with business objectives. You maintain composure under pressure and do not shy away from conflict when it needs to be addressed. You can confidently explain and defend your decisions while maintaining positive working relationships. You are highly organized and able to manage multiple active claims without losing attention to detail. You take ownership of problems and follow them through to resolution. You have strong attention to detail and can identify inconsistencies, missing information, or potential risks. You know when to make decisions independently and when to seek additional input or escalation. Experience: This is not an entry level position, so prior relevant and demonstrated experience is required. Experience in claims processing, investigations, dispute resolution, military service, law enforcement, account/project management, team leadership, or similar roles requiring independent judgment and decision-making. Experience handling escalated customer situations, complaints, disputes, or conflict resolution. Experience evaluating facts, policies, procedures, or evidence to make recommendations or decisions. Excellent written communication skills. You will manage a high volume of email communication and must be able to clearly explain decisions, expectations, and next steps. Proficient with basic computer software (G-Suite, Email, CRM’s, ERP’s, etc.) Basics Full-time. The schedule is generally 7:00 AM - 4:00 PM. Drug-free workplace. Compensation & Benefits Pay range = (wages + bonus) Comprehensive full-time benefits package averaging $20,000+ per year (amount varies based on age, family size, and eligibility), including: Health & wellness benefits (insurance or cash-in-lieu options) Paid maternity and paternity leave 401(k) with 100% match up to 8% of wages Paid holidays, PTO, and family-life gifts Vision, dental, disability, life insurance, and other voluntary benefits Annual Range $74,000 — $83,000 USD

Location: Batavia, OH About Maddox Maddox is the nation’s leading provider of electrical transformers to the commercial and industrial market, with primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. We have been recognized by Inc. Magazine as one of the fastest-growing companies in America for the past 8 years and counting. Maddox was founded on Christian values, and we are serious about investing in the people, processes, and culture that make this a great place to work. We build real things, solve real problems, and expect professionalism, competence, and integrity from our team. Discover more at: https://www.youtube.com/@MaddoxTransformer https://www.maddox.com/ About Maddox + You: Your primary responsibility will be investigating and resolving warranty claims and return requests. You will serve as the primary point of contact throughout the claims process while gathering facts, evaluating documentation, and making sound decisions based on warranty coverage, company policy, and other available information to substantiate or deny customer claims. This role requires clearly understanding the facts, evaluating the situation, and determining the best resolution for everyone involved. Some claims will be approved, some will require creativity, and others will need to be denied. Your ability to make fair, defensible decisions and communicate them professionally is critical to success. You will work cross-functionally with internal teams and external vendors to investigate issues, identify root causes, and drive timely resolutions. Success in this role requires strong judgment, attention to detail, and the ability to navigate difficult conversations while maintaining positive customer relationships. More about You: You enjoy solving complex problems and uncovering the facts needed to make sound decisions. You are comfortable making decisions in situations where information may be incomplete or conflicting. You can remain calm, professional, and confident during difficult conversations. You understand that great customer service does not always mean saying "yes." You are comfortable making decisions that customers may not agree with when those decisions are fair, justified, and in the best interests of Maddox. You exercise good judgment and can independently evaluate situations, weigh competing factors, and determine appropriate resolutions. You are resourceful and creative when developing solutions that balance customer satisfaction with business objectives. You maintain composure under pressure and do not shy away from conflict when it needs to be addressed. You can confidently explain and defend your decisions while maintaining positive working relationships. You are highly organized and able to manage multiple active claims without losing attention to detail. You take ownership of problems and follow them through to resolution. You have strong attention to detail and can identify inconsistencies, missing information, or potential risks. You know when to make decisions independently and when to seek additional input or escalation. Experience: This is not an entry level position, so prior relevant and demonstrated experience is required. Experience in claims processing, investigations, dispute resolution, military service, law enforcement, account/project management, team leadership, or similar roles requiring independent judgment and decision-making. Experience handling escalated customer situations, complaints, disputes, or conflict resolution. Experience evaluating facts, policies, procedures, or evidence to make recommendations or decisions. Excellent written communication skills. You will manage a high volume of email communication and must be able to clearly explain decisions, expectations, and next steps. Proficient with basic computer software (G-Suite, Email, CRM’s, ERP’s, etc.) Basics Full-time. The schedule is generally 7:00 AM - 4:00 PM. Drug-free workplace. Comprehensive Full-Time Benefits, including : 3 Weeks Paid Time Off (PTO) (and an additional week for managers, and an additional week after 5 years). Health & Wellness: Can be taken as traditional insurance, or as cash in lieu of benefits. Benefit amounts vary based on age, family status, and eligibility, but as an example, in most circumstances, an employee with a spouse and 3 kids, would be eligible for $19,200 / year or more. Paid paternity/maternity leave 401k with 100% match up to 8% of wages. Paid holidays, marriage and family gifts to celebrate significant life events, and other reimbursements and voluntary benefits and coverages (such as Vision, Dental, Short Term Disability, Additional Life Insurance, Accident, etc), as eligible. Compensation & Benefits Pay range = (wages + bonus) Comprehensive full-time benefits package averaging $20,000+ per year (amount varies based on age, family size, and eligibility), including: Health & wellness benefits (insurance or cash-in-lieu options) Paid maternity and paternity leave 401(k) with 100% match up to 8% of wages Paid holidays, PTO, and family-life gifts Vision, dental, disability, life insurance, and other voluntary benefits Annual Range $64,000 — $72,000 USD

Location: Moscow, ID About Maddox Maddox is the nation’s leading provider of electrical transformers to the commercial and industrial market, with primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. We have been recognized by Inc. Magazine as one of the fastest-growing companies in America for the past 8 years and counting. Maddox was founded on Christian values, and we are serious about investing in the people, processes, and culture that make this a great place to work. We build real things, solve real problems, and expect professionalism, competence, and integrity from our team. Discover more at: https://www.youtube.com/@MaddoxTransformer https://www.maddox.com/ About Maddox + You: You will be an integrated part of a small, but powerful, sales team. You will be using our established sales processes to help commercial and industrial end-users, electrical contractors, and resellers of industrial electrical equipment purchase the right transformer for their project or application. Reactively, you will be responding to customer requests, understanding their needs, and proposing technical and commercial solutions in a timely manner. You need to be great at solving technical and commercial problems in a fast-paced, data-driven workflow. Proactively, you will be following up with existing clients or maintaining communication with our network of industry contacts; this is not a cold-calling or hard-selling environment. It's an inside sales role ideally suited to a technically-minded, people-person who excels at providing a high-level of customer service to contractors, engineers, purchasing agents, and industrial/commercial end users. More about You: You enjoy interacting with people and solving technical and commercial problems. Your clients will be located all across the country, so you need to make a great impression with your communication skills via phone and email. You demonstrate fantastic written communication. You will need to maintain many email conversations each day. If your grammar is poor, or you are slow at writing emails, you will struggle in this role. You are focused and able to maintain good attention to detail. You are savvy with modern software. If you prefer an "old school" (pile of handwritten notes) workflow, you are not a fit for this role. You prefer a healthy team vs. operating as a lone wolf. Skills & Experience: We value experience, so if you have 20+ years of related experience, that's great! We're also very good at training new recruits, and are willing to invest in a select number of promising early-career candidates with the right attitude and ambition. Depending on the exact role, technical and engineering degrees may be desired, but not required. Basics: Full-time. The schedule is generally 7:00 AM - 4:00 PM. Drug-free workplace In-person Compensation & Benefits Pay range = (wages + bonus) Comprehensive full-time benefits package averaging $20,000+ per year (amount varies based on age, family size, and eligibility), including: Health & wellness benefits (insurance or cash-in-lieu options) Paid maternity and paternity leave 401(k) with 100% match up to 8% of wages Paid holidays, PTO, and family-life gifts Vision, dental, disability, life insurance, and other voluntary benefits Annual Range $88,800 — $92,600 USD

Location: Greer, SC About Maddox Maddox is the nation’s leading provider of electrical transformers to the commercial and industrial market, with primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. We have been recognized by Inc. Magazine as one of the fastest-growing companies in America for the past 8 years and counting. Maddox was founded on Christian values, and we are serious about investing in the people, processes, and culture that make this a great place to work. We build real things, solve real problems, and expect professionalism, competence, and integrity from our team. Discover more at: https://www.youtube.com/@MaddoxTransformer https://www.maddox.com/ About Maddox + You: You will be an integrated part of a small, but powerful, sales team. You will be using our established sales processes to help commercial and industrial end-users, electrical contractors, and resellers of industrial electrical equipment purchase the right transformer for their project or application. Reactively, you will be responding to customer requests, understanding their needs, and proposing technical and commercial solutions in a timely manner. You need to be great at solving technical and commercial problems in a fast-paced, data-driven workflow. Proactively, you will be following up with existing clients or maintaining communication with our network of industry contacts; this is not a cold-calling or hard-selling environment. It's an inside sales role ideally suited to a technically-minded, people-person who excels at providing a high-level of customer service to contractors, engineers, purchasing agents, and industrial/commercial end users. More about You: You enjoy interacting with people and solving technical and commercial problems. Your clients will be located all across the country, so you need to make a great impression with your communication skills via phone and email. You demonstrate fantastic written communication. You will need to maintain many email conversations each day. If your grammar is poor, or you are slow at writing emails, you will struggle in this role. You are focused and able to maintain good attention to detail. You are savvy with modern software. If you prefer an "old school" (pile of handwritten notes) workflow, you are not a fit for this role. You prefer a healthy team vs. operating as a lone wolf. Skills & Experience: We value experience, so if you have 20+ years of related experience, that's great! We're also very good at training new recruits, and are willing to invest in a select number of promising early-career candidates with the right attitude and ambition. Depending on the exact role, technical and engineering degrees may be desired, but not required. Work Location: In office Compensation & Benefits Pay range = (wages + bonus) Comprehensive full-time benefits package averaging $20,000+ per year (amount varies based on age, family size, and eligibility), including: Health & wellness benefits (insurance or cash-in-lieu options) Paid maternity and paternity leave 401(k) with 100% match up to 8% of wages Paid holidays, PTO, and family-life gifts Vision, dental, disability, life insurance, and other voluntary benefits Annual Range $65,000 — $85,000 USD