Global Customer Onboarding Director

Location: Auckland Workplace: OnSite ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. ABOUT THE ROLE: A farmer’s first weeks with Halter decide whether they trust us for years. You own that moment. As Global Customer Onboarding Director, you’ll lead the global organisation responsible for turning every signed customer into a live, recurring customer. Your teams will help farmers deploy Halter, train their animals calmly and confidently, and build the foundations for long-term adoption, renewal, expansion and referrals. This is a role for someone who can build a world-class deployment machine and stay close enough to the farm to know whether it’s working. You’ll own the global onboarding strategy and operating model across Asia Pacific, North America, South America and new markets. You’ll decide what runs centrally and what runs locally, what should be delivered by people and what should move into the product, and how onboarding is structured, staffed and equipped to scale. Onboarding owns a key business process for Halter: converting contracted annual recurring revenue into annual recurring revenue through deployment. You’ll be directly accountable for that conversion, as well as launch cost, launch health, customer satisfaction and the future revenue that great launches create. One day, you’ll be working with your regional leaders to plan deployment capacity for a busy season. The next, you’ll be on a farm reviewing animal training and listening to what is making adoption easy or difficult. By the end of the week, you might be with Product designing a more self-serve onboarding journey, or with the executive team reviewing how launch quality is affecting renewals and expansion. The impact is significant. A great onboarding changes how a farmer works from day one. It builds trust, protects animal welfare, accelerates value and creates the conditions for a customer to grow with Halter for years. WHO WE'RE LOOKING FOR: We’re looking for a rare kind of global deployment leader: someone who has built high-performing onboarding, implementation or field rollout organisations before, and knows how to turn a complex, hands-on process into a repeatable operating model. You’ll have led teams across countries, cultures and time zones. You’ll know how to build regional leaders who can run their markets autonomously, while maintaining one global standard for quality, process, tools and customer outcomes. You’ll be commercially sharp. You’ll understand the relationship between deployment speed, cost to deploy, customer adoption, retention, expansion and revenue. You’ll know how to set goals, build attribution and use health scores to understand which customers are on track and which need help. You’ll have strong planning instincts. You’ll see a busy season coming and staff for it. You’ll know where the constraints are likely to appear, act early and build systems that make performance predictable. You’ll also be excited by the shift from people-led to product-led onboarding. You’ll have experience launching physical products, supporting customers through real-world implementation and turning manual onboarding into simple, scalable product experiences. This role needs someone who can move between worlds with ease. Credible on farm and in the boardroom. Commercially rigorous, but deeply practical. Comfortable talking about revenue attribution with the executive team and animal training with a farmer. You’ll care deeply about people and animals, but you won’t avoid hard conversations or difficult decisions. You’ll set a high bar, give direct feedback and help your teams achieve more than they thought they were capable of. Farming, livestock or animal welfare experience would be a genuine advantage. More important is respect for the realities of farming, curiosity about how different operations work and a deep commitment to deploying Halter safely and well. Above all, we’re looking for someone with rare ownership, drive and presence. Someone who wants the responsibility of building a global Launch organisation that helps shape the future of farming. This is not a role for someone waiting for a perfect playbook. It’s for someone who can build one. WHAT YOUR DAY COULD LOOK LIKE: - Own and evolve Halter’s global Launch strategy, operating model and standards. - Lead the regional Heads of Launch, building strong leaders who can run their markets with autonomy within one global standard. - Own launch performance and customer satisfaction across Asia Pacific, North America, South America and new markets. - Set deployment ARR goals with Sales and Finance, break them down by region and deliver them. - Make sure every farm goes live on time, at the right size and with the foundations to grow. - Run the global operating rhythm, using data and customer insight to identify risks and opportunities early. - Decide what should run centrally and what should run in-market, balancing farmer impact, animal welfare and efficiency. - Own global cost to deploy without allowing the farmer experience to slip. - Remove low-value work, build repeatable workflows and fix systemic issues at the root. - Own the launch health score and the way Halter measures adoption after go-live, from the first virtual fence to full use of the platform. - Build the attribution that connects launch quality to renewals, expansion, upsell and referrals. - Use launch and adoption data to identify at-risk farms, prove what works and shape forecasts and investment decisions. - Own how every farm trains its animals onto Halter, making sure cattle learn quickly, calmly and safely. - Work with Halter’s animal team to set and maintain welfare standards in every market. - Make sure farmers understand low-stress training, follow the plan with confidence and know when to slow down. - Partner with Product to move more of Launch into the product, starting with animal training in the app. - Help build a self-serve launch path for smaller customers, so deployment can grow faster than we can hire. - Feed Product what your teams see on farm and adapt the Launch model quickly as new features ship. - Own workforce planning, hiring, onboarding and ramp plans for each region. - Build clear routines for delivery, coaching, development and continuous improvement. - Work with Sales to improve handoffs, expectations and deployment readiness. - Partner with Revenue Operations, Customer Experience and Fleet Operations so nothing drops between teams. - Represent Launch in company planning and bring deployment insight into global decision-making. - Build Launch operations for new markets, adapted to local farming systems, seasons, rules and customer expectations. - Advise the executive team on launch performance, deployment capacity, customer adoption and future revenue. - Lead cross-functional change and attract senior talent as Halter scales. - Other duties as required from time to time. OUR BENEFITS: - Importantly, we offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan. - Healthy body, healthy mind. We’re partnered with Southern Cross Health Insurance to support your well-being. - Our personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growth. - We offer 6 months of fully paid parental leave for primary caregivers, 4 weeks of fully paid secondary caregiver leave and many other parental benefits that support you and your family. - Our time to recharge is valued, we’re offered wellness leave and unlimited paid annual leave. OUR OFFICE FIRST APPROACH: Humans are wired for connection. Being office first is a core pillar of our culture because in-person connections drive your growth, learning, impact, and relationships. Strong relationships make it easier to disagree, give feedback, and do meaningful work together. We're office first, not office only. Working from the office is our default, but we flex when needed. We have a high-trust culture where everyone is trusted to do what's best for Halter. Our office vibe is special, the high energy and spectacular people make work enjoyable. Your growth and impact are unlimited here, coming from solving problems, innovating, and constantly learning from each other. JOIN OUR TEAM Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit! If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. WHY OUR TEAM LOVES WORKING AT HALTER: - Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations. - Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems. - You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our personal growth fund. - This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"