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Location: Auckland Workplace: OnSite ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/.   About the role   When a farmer gets in touch at 3am because a herd needs moving or a virtual fence isn’t holding, they need someone who understands what’s at stake and can get them to a fix. You’ll lead the teams that make that happen. We’re looking for a Senior Manager to lead Customer Experience across APAC. Based at our Customer Experience centre of excellence in Auckland, you’ll lead a growing team of 40+ Support Specialists through five leaders, including our Customer Experience Shift Leads and an Enterprise Customer Experience Lead you’ll hire. You’ll lead two teams: - Tier 2 is our 24/7 human support team. It primarily supports APAC and covers the US and South America when their local teams are offline. AI handles Tier 1, so the issues that reach your team are often more complex and technical. You’ll build the team’s confidence and capability to diagnose and resolve more of those issues directly. - Enterprise is a new team you’ll build with the lead you hire. Together, you’ll design how we support our largest and most complex customers, from onboarding and regular health checks to spotting risk early and getting expert help to customers when something goes wrong.   You’ll co-own APAC Customer Experience strategy with regional and Customer leadership and turn it into a 6 to 12 month roadmap and operating plan. You’ll make the calls on priorities, team structure, staffing and ways of working, and own the results across customer satisfaction, response and resolution times, quality, escalations and cost to serve. You’ll work with Field, Technical Support, Product, Engineering and AI to make the whole support experience work better. You’ll spend time with farmers and ranchers on farm, at events and at our R&D farm, then bring what you learn back into how we support customers and what we build next.   What your day could look like - Defining what an epic customer experience looks like at Halter, then building the standards, coaching and habits that make it happen on every shift. - Co-owning APAC Customer Experience strategy and turning it into a clear 6 to 12 month roadmap. - Coaching your Shift Leads to run high-performing teams, setting clear expectations, and holding the bar across every shift. - Hiring the Enterprise Lead, then designing and building the Enterprise support model and team with them. - Making sure everyone gets a world-class experience, whether they're an APAC customer or another region you're covering out-of-hours. - Jumping on the complex, high-impact, or high-risk stuff, and using those moments to coach the team. - Building Tier 2’s technical capability so more complex issues are resolved quickly and independently. - Owning coverage, rostering and capacity so the 24/7 operation keeps pace with global growth. - Spending time on farm with customers, with our field reps, and at our R&D farm - Partnering with our field teams on customer health, and feeding what you're seeing back to Product, Engineering, and the AI team. - Working alongside leaders in our other regions, shaping how we do support globally.   Who we're looking for - Experience leading multiple customer-facing teams through other leaders or managers. - Experience in a 24/7, multi-time-zone or technical support environment. - Experience building a new team or service model from scratch, ideally an Enterprise, key account or strategic customer function. - Experience with both proactive and reactive customer support models. - A track record of building capability and lifting performance over time. - Experience co-owning strategy and turning it into measurable outcomes. - A track record of owning and improving support metrics, with strong data skills and sound judgement across operational, customer and technical priorities. - Experience working cross-functionally with Product, Engineering, AI, Field or Technical Support. - The ability to influence leaders and stakeholders outside your reporting line.   You'll crush this role if you - Can think strategically while staying close to customers and operational detail. - Build and grow leaders, not just individual contributors. - Create clarity across teams with different priorities and operating rhythms. - Get stuck into hard problems and build systems that stop them coming back. - Run on data, using it daily to make decisions, spot patterns and improve outcomes. - Care about the whole customer experience, even when parts of it sit outside your direct ownership. - Thrive in speed and ambiguity, and make good calls with half the picture. - Think big but start small, getting a scrappy first version out, testing it and scaling what works. - Are already AI-first, using new tools to make teams faster, sharper and more capable. - Last but definitely not least; Are customer obsessed. You care deeply about farmers, ranchers and their animals, and you won’t settle for “good enough” when it comes to their experience.   Bonus points if you have - Experience leading a regional or global Customer, Support, Success or Operations function. - Experience leading an overnight or 24/7 function. - Experience with hardware products or field-deployed technology. - An understanding of the farming or livestock industry. - Startup or high-growth experience. - Familiarity with tools like Intercom, Salesforce, or similar. - Experience with AI support tooling and human-in-the-loop workflows. - Experience in agtech.   Why our team loves working at Halter - Dedicate yourself to solving real-world problems alongside an epic team in a culture designed around growth. - A genuine and shared connection to our mission to make a difference in the world. - The pride of joining an iconic New Zealand technology company. The excitement, risk, and reward of a high-growth technology scale-up on the global stage. - Our ideas are truly valued, we are able to move fast, and our impact is real. - State-of-the-art, dog-friendly office that’s been thoughtfully designed right in the heart of Auckland city. Did we mention dogs and cows? - Healthy body, healthy mind. We’re partnered with Southern Cross Health Insurance to support your well-being. - We offer 6 months of fully paid parental leave for primary caregivers, 4 weeks of fully paid secondary caregiver leave and many other parental benefits that support you and your family. - Our personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growth. - Our time to recharge is valued, we’re offered wellness leave and unlimited paid annual leave. - We offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan. - Delicious snacks and drinks are available for your daily flow.     Our Office First Approach   There’s a reason you visit your friends in person, live with your family and don’t do dinners over Zoom. Humans are wired for connection. We believe a world-class, in-person office culture is the best way for high-performing teams. Being office first is a core pillar of our culture. We believe in-person connections are key to driving your own growth, learning, impact, and building genuine long-lasting relationships. Strong relationships make it easier to disagree, give feedback, and do meaningful and aligned work. We don’t like having heaps of rules or policies, but this means having strong, trusted relationships is critical.   We’re office first, not office only. This means working from the office everyday is our default setting, but we flex when we need to. We have a high-trust culture, so everyone is trusted to do what’s best for Halter.   Our office vibe is something special, it’s hard to describe until you’re here, but people at Halter who have come from fully remote or hybrid companies say they could never go back - the high energy and spectacular people they are now surrounded by everyday makes work so enjoyable. Your growth, your learning and your impact is truly unlimited here, and a big part of that comes from being together solving problems, innovating, building context, and constantly learning from each other.   JOIN OUR TEAM Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit! If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. WHY OUR TEAM LOVES WORKING AT HALTER: - Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations. - Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems. - You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our personal growth fund. - This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"

Location: Nepal Position: Virtual Customer Service Representative Languages: English, Nepali At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership options to make e-mobility accessible and empower our customers to succeed. As Whizz continues to grow, we are looking for a Virtual Customer Service Representative who will support customers visiting our locations remotely through a live video connection . In this role, you will assist customers through a monitor installed at our locations. When customers arrive, they will be able to connect with you via a live video connection, where you will guide them, answer questions, and help resolve common service requests. Your goal will be to provide fast, friendly, and clear assistance, ensuring that customers receive the same level of service as if a representative were physically present at the location. Responsibilities New customers: Help customers choose the right bike, battery, accessories, and services Explain bike features, subscription plans, and pricing Assist customers with signing up, creating accounts, and completing payments Use sales techniques to convert potential customers into subscribers Existing customers: Support customers with subscription questions, payments, and account issues Help customers troubleshoot basic bike or service issues remotely Coordinate service requests and follow-ups with the operations team Address customer concerns and objections while maintaining a high level of satisfaction Customer communication: Provide clear, accurate, and friendly communication to customers Coordinate with internal teams via chat and messaging tools to resolve customer requests Build trust and long-term relationships with our rider community Requirements Native or fluent Nepali Fluent English (C1 - C2 level) 2+ years of experience in customer support, sales, or call center roles Comfortable working on camera and assisting customers via live video throughout the day Ability to multitask and stay organized in a fast-paced environment Comfortable using CRM systems and productivity tools High-speed internet connection, and headset Retail experience is a bonus.

Location: Auckland Workplace: OnSite ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. ABOUT THE ROLE: A farmer’s first weeks with Halter decide whether they trust us for years. You own that moment. As Global Customer Onboarding Director, you’ll lead the global organisation responsible for turning every signed customer into a live, recurring customer. Your teams will help farmers deploy Halter, train their animals calmly and confidently, and build the foundations for long-term adoption, renewal, expansion and referrals. This is a role for someone who can build a world-class deployment machine and stay close enough to the farm to know whether it’s working. You’ll own the global onboarding strategy and operating model across Asia Pacific, North America, South America and new markets. You’ll decide what runs centrally and what runs locally, what should be delivered by people and what should move into the product, and how onboarding is structured, staffed and equipped to scale. Onboarding owns a key business process for Halter: converting contracted annual recurring revenue into annual recurring revenue through deployment. You’ll be directly accountable for that conversion, as well as launch cost, launch health, customer satisfaction and the future revenue that great launches create. One day, you’ll be working with your regional leaders to plan deployment capacity for a busy season. The next, you’ll be on a farm reviewing animal training and listening to what is making adoption easy or difficult. By the end of the week, you might be with Product designing a more self-serve onboarding journey, or with the executive team reviewing how launch quality is affecting renewals and expansion. The impact is significant. A great onboarding changes how a farmer works from day one. It builds trust, protects animal welfare, accelerates value and creates the conditions for a customer to grow with Halter for years. WHO WE'RE LOOKING FOR: We’re looking for a rare kind of global deployment leader: someone who has built high-performing onboarding, implementation or field rollout organisations before, and knows how to turn a complex, hands-on process into a repeatable operating model. You’ll have led teams across countries, cultures and time zones. You’ll know how to build regional leaders who can run their markets autonomously, while maintaining one global standard for quality, process, tools and customer outcomes. You’ll be commercially sharp. You’ll understand the relationship between deployment speed, cost to deploy, customer adoption, retention, expansion and revenue. You’ll know how to set goals, build attribution and use health scores to understand which customers are on track and which need help. You’ll have strong planning instincts. You’ll see a busy season coming and staff for it. You’ll know where the constraints are likely to appear, act early and build systems that make performance predictable. You’ll also be excited by the shift from people-led to product-led onboarding. You’ll have experience launching physical products, supporting customers through real-world implementation and turning manual onboarding into simple, scalable product experiences. This role needs someone who can move between worlds with ease. Credible on farm and in the boardroom. Commercially rigorous, but deeply practical. Comfortable talking about revenue attribution with the executive team and animal training with a farmer. You’ll care deeply about people and animals, but you won’t avoid hard conversations or difficult decisions. You’ll set a high bar, give direct feedback and help your teams achieve more than they thought they were capable of. Farming, livestock or animal welfare experience would be a genuine advantage. More important is respect for the realities of farming, curiosity about how different operations work and a deep commitment to deploying Halter safely and well. Above all, we’re looking for someone with rare ownership, drive and presence. Someone who wants the responsibility of building a global Launch organisation that helps shape the future of farming. This is not a role for someone waiting for a perfect playbook. It’s for someone who can build one. WHAT YOUR DAY COULD LOOK LIKE: - Own and evolve Halter’s global Launch strategy, operating model and standards. - Lead the regional Heads of Launch, building strong leaders who can run their markets with autonomy within one global standard. - Own launch performance and customer satisfaction across Asia Pacific, North America, South America and new markets. - Set deployment ARR goals with Sales and Finance, break them down by region and deliver them. - Make sure every farm goes live on time, at the right size and with the foundations to grow. - Run the global operating rhythm, using data and customer insight to identify risks and opportunities early. - Decide what should run centrally and what should run in-market, balancing farmer impact, animal welfare and efficiency. - Own global cost to deploy without allowing the farmer experience to slip. - Remove low-value work, build repeatable workflows and fix systemic issues at the root. - Own the launch health score and the way Halter measures adoption after go-live, from the first virtual fence to full use of the platform. - Build the attribution that connects launch quality to renewals, expansion, upsell and referrals. - Use launch and adoption data to identify at-risk farms, prove what works and shape forecasts and investment decisions. - Own how every farm trains its animals onto Halter, making sure cattle learn quickly, calmly and safely. - Work with Halter’s animal team to set and maintain welfare standards in every market. - Make sure farmers understand low-stress training, follow the plan with confidence and know when to slow down. - Partner with Product to move more of Launch into the product, starting with animal training in the app. - Help build a self-serve launch path for smaller customers, so deployment can grow faster than we can hire. - Feed Product what your teams see on farm and adapt the Launch model quickly as new features ship. - Own workforce planning, hiring, onboarding and ramp plans for each region. - Build clear routines for delivery, coaching, development and continuous improvement. - Work with Sales to improve handoffs, expectations and deployment readiness. - Partner with Revenue Operations, Customer Experience and Fleet Operations so nothing drops between teams. - Represent Launch in company planning and bring deployment insight into global decision-making. - Build Launch operations for new markets, adapted to local farming systems, seasons, rules and customer expectations. - Advise the executive team on launch performance, deployment capacity, customer adoption and future revenue. - Lead cross-functional change and attract senior talent as Halter scales. - Other duties as required from time to time. OUR BENEFITS: - Importantly, we offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan. - Healthy body, healthy mind. We’re partnered with Southern Cross Health Insurance to support your well-being. - Our personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growth. - We offer 6 months of fully paid parental leave for primary caregivers, 4 weeks of fully paid secondary caregiver leave and many other parental benefits that support you and your family. - Our time to recharge is valued, we’re offered wellness leave and unlimited paid annual leave. OUR OFFICE FIRST APPROACH: Humans are wired for connection. Being office first is a core pillar of our culture because in-person connections drive your growth, learning, impact, and relationships. Strong relationships make it easier to disagree, give feedback, and do meaningful work together. We're office first, not office only. Working from the office is our default, but we flex when needed. We have a high-trust culture where everyone is trusted to do what's best for Halter. Our office vibe is special, the high energy and spectacular people make work enjoyable. Your growth and impact are unlimited here, coming from solving problems, innovating, and constantly learning from each other. JOIN OUR TEAM Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit! If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. WHY OUR TEAM LOVES WORKING AT HALTER: - Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations. - Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems. - You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our personal growth fund. - This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"

Location: Auckland Workplace: OnSite ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. ABOUT THE ROLE: When a farmer needs help, your team answers. That means 24 hours a day, seven days a week, in every market where Halter operates. Calving doesn’t wait for business hours, and neither do we. As Global Customer Experience Director, you’ll lead Halter’s global Customer Experience organisation. You’ll oversee our Support Centre of Excellence in New Zealand, global escalations, Product Support and customer experience teams across every region. This is a role for someone who can build the machine and stay close enough to the field to know whether it’s working. You’ll own the global Customer Experience strategy, support operating model, organisation design, budget, headcount and tooling. You’ll lead the regional Heads of Customer Experience and be directly accountable to the executive team for the outcomes of the function. One day, you’ll be working with your leadership team to design the support model for a new market. The next, you’ll be reviewing global escalation trends with Product and Engineering to make sure a recurring issue is fixed at the root. By the end of the week, you might be listening to a frontline support call, working with a regional leader on queue health, or helping the executive team understand what farmers are experiencing on the ground. This role owns real customer and business outcomes. You’ll be accountable for response times, resolution times, customer satisfaction, escalation rates, cost to serve, support quality, leadership capability and the culture of a global team of more than 100 people. You’ll work closely with Launch, Fleet Operations, Product, Engineering and Go-to-market Operations to make sure Halter runs as one company and farmers get the experience they deserve. The impact is significant. Customer Experience is a major business pillar and a core part of Halter’s competitive advantage. This is one of the most important leadership roles in the business. WHO WE'RE LOOKING FOR: We’re looking for a rare kind of global support leader: someone who has built high-performing customer organisations before, knows what exceptional looks like, and has the scars, standards and instincts to prove it. You’ll have led customer support teams at scale in a fast-growing company, including frontline teams, escalation teams and leaders who lead other leaders. You’ll know how to create a support model that is both operationally excellent and deeply connected to the customer. You’ll be seriously commercially sharp. You’ll understand the relationship between customer experience, cost to serve, retention, product quality and growth. You’ll know what’s happening inside your queues, escalations, workforce plan, service levels and customer feedback — not because someone sends you a report, but because you’re close enough to the work to know where the real opportunities and risks are. You’ll be data-driven, but never robotic. You’ll understand that the numbers show you where to look, and the people tell you what’s really going on. You’ll also need to move between worlds with ease. You’ll be credible with the executive team, trusted by regional leaders and close enough to the frontline to understand what happens when a farmer needs help at 2am. You’ll be comfortable working across countries, cultures, languages and time zones, and you’ll know how to adapt a global standard so it works in the real world. You’ll care deeply about people, but you won’t avoid hard conversations. You’ll give direct feedback, raise standards and help people achieve more than they thought they were capable of. You’ll bring strong judgement under pressure. You’ll know when to follow the process, when to change it and when to pick up the phone. Experience in agriculture, farming or another operationally complex industry would be a genuine advantage. It’s not essential. More important is curiosity about how farmers work, respect for the people whose livelihoods depend on Halter, and the ability to earn trust quickly. Above all, we’re looking for someone with rare ownership, drive and presence. Someone who wants the responsibility of building something enormous. Someone who can lead leaders, shape a global function, raise the bar across markets and still bring energy, pace and belief to the team around them. This is not a role for someone waiting for a perfect playbook. It’s for someone who can build one. WHAT YOUR DAY COULD LOOK LIKE: - Own and evolve Halter’s global Customer Experience strategy, operating model and standards. - Lead the regional Heads of Customer Experience, building strong leaders who can run their markets with autonomy within one global standard. - Design what runs centrally and what runs in-market, ensuring farmers get fast, consistent support without duplicated effort. - Lead the New Zealand Support Centre of Excellence, global Tier 3 escalations and Product Support teams. - Build the organisation, processes and tools required to support Halter’s growth into new markets. - Set clear expectations for response times, resolution times, customer satisfaction, quality and cost to serve. - Build strong regional and shift leads who can manage queue health, coaching, quality checks and handovers. - Create a segmented service model so enterprise, new and at-risk farmers receive the right level of support. - Reduce escalations by improving Tier 2 playbooks, training, diagnostics and knowledge. - Reduce escalations to Engineering by improving how issues are investigated, documented and reproduced. - Run global trend reviews that turn customer patterns into improvements in process, knowledge, tooling and product. - Partner with Product, Engineering, Fleet Operations and Launch to fix recurring issues at the root. - Work with Go-to-market Operations to drive adoption of AI agents, automation and better knowledge across every region. - Set the global direction for how people and AI work together in support. - Use data to understand service performance, workforce requirements, customer sentiment and cost to serve. - Build a high-performing culture that balances urgency, quality, learning and sustainability. - Hire, develop and retain exceptional leaders and talent across every region. - Build support operations for new markets so farmers receive world-class service from day one. - Bring regional insight into global decisions and make sure global decisions work on the ground. - Advise the executive team on customer experience, support strategy, operational risk and investment. - Lead cross-functional change and help Halter prepare for new markets, new technology and the next stage of growth. - Other duties as required from time to time. OUR BENEFITS: - Importantly, we offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan. - Healthy body, healthy mind. We’re partnered with Southern Cross Health Insurance to support your well-being. - Our personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growth. - We offer 6 months of fully paid parental leave for primary caregivers, 4 weeks of fully paid secondary caregiver leave and many other parental benefits that support you and your family. - Our time to recharge is valued, we’re offered wellness leave and unlimited paid annual leave. OUR OFFICE FIRST APPROACH: Humans are wired for connection. Being office first is a core pillar of our culture because in-person connections drive your growth, learning, impact, and relationships. Strong relationships make it easier to disagree, give feedback, and do meaningful work together. We're office first, not office only. Working from the office is our default, but we flex when needed. We have a high-trust culture where everyone is trusted to do what's best for Halter. Our office vibe is special, the high energy and spectacular people make work enjoyable. Your growth and impact are unlimited here, coming from solving problems, innovating, and constantly learning from each other. JOIN OUR TEAM Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit! If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. WHY OUR TEAM LOVES WORKING AT HALTER: - Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations. - Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems. - You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our personal growth fund. - This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"

Location: Battle Ground, WA About Maddox Maddox is the nation’s leading provider of electrical transformers to the commercial and industrial market, with primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. We have been recognized by Inc. Magazine as one of the fastest-growing companies in America for the past 8 years and counting. Maddox was founded on Christian values, and we are serious about investing in the people, processes, and culture that make this a great place to work. We build real things, solve real problems, and expect professionalism, competence, and integrity from our team. Discover more at: https://www.youtube.com/@MaddoxTransformer https://www.maddox.com/ Position Summary We are seeking a reliable, detail-oriented Administrative Clerk to support customer service, account management, financial recordkeeping, and daily business operations. This position involves regular communication with customers, maintaining accurate records, coordinating projects, and assisting with basic advertising and design-related tasks. The ideal candidate is organized, comfortable working extensively with computers, and capable of managing multiple responsibilities in a fast-paced office environment. Experience with graphic design or advertising materials is a plus. Essential Duties and Responsibilities Customer Service and Account Support Respond to customer inquiries regarding services, accounts, billing, and payment questions. Assist customers with account updates, service requests, and scheduling information. Communicate professionally with customers through phone, email, and other channels. Resolve routine concerns and direct more complex issues to appropriate team members. Maintain positive relationships with customers, vendors, and coworkers. Advertising and Project Coordination Assist with coordinating advertising materials, customer submissions, and project deadlines. Receive, organize, and track digital files, artwork, and related information. Help prepare and review basic advertising and promotional materials. Coordinate with team members to ensure projects are completed accurately and on schedule. Apply basic design and layout principles when needed. Financial Documentation and Recordkeeping Record and document customer payments and related financial transactions. Maintain accurate account records and supporting documentation. Communicate payment information and financial records to an off-site finance team. Assist with identifying and resolving account or billing discrepancies. Follow established procedures for handling confidential customer and financial information. Administrative and Computer Operations Perform data entry, document preparation, electronic filing, and general record maintenance. Use internal software systems to manage customer accounts and business records. Coordinate assignments and communicate through platforms such as Slack and Asana. Use Google Workspace, including Gmail, Google Docs, Google Sheets, and Google Drive. Organize shared files and maintain accurate electronic records. Assist with additional administrative projects as assigned. Qualifications and Skills Required Qualifications Strong customer service and communication skills. Excellent attention to detail and accuracy. Proficiency with computers, email, spreadsheets, and general office software. Ability to manage multiple responsibilities and meet deadlines. Strong organizational and problem-solving abilities. Ability to work independently and collaboratively. Professionalism and discretion when handling confidential information. Preferred Qualifications Previous administrative, clerical, or customer service experience. Experience managing customer accounts or processing financial records. Familiarity with Google Workspace, Slack, Asana, or similar platforms. Basic graphic design, advertising layout, or promotional material experience. Experience using business management or customer account software. Work Environment and Expectations This is an office-based position requiring extensive computer use, regular customer communication, and careful attention to detail. The successful candidate will be dependable, organized, adaptable, and willing to learn new software and procedures. The ability to manage competing priorities and consistently meet deadlines is essential. Company Affiliation This position is being recruited through Maddox Pro and may be employed by Maddox Pro or one of its sister companies. Additional details about the employing company and its operations will be provided during the interview process. Other Duties This job description outlines the general responsibilities of the position. Duties may be adjusted as business needs evolve, and additional related tasks may be assigned by the supervisor. Compensation & Benefits Comprehensive full-time benefits package averaging $20,000+ per year (amount varies based on age, family size, and eligibility), including: Health & wellness benefits (insurance or cash-in-lieu options) Paid maternity and paternity leave 401(k) with 100% match up to 8% of wages Paid holidays, PTO, and family-life gifts Vision, dental, disability, life insurance, and other voluntary benefits Hourly range: $23 — $25 USD

Location: Peru; Colombia; Panama; Bolivia, Plurinational State of; Ecuador; Paraguay Position: Virtual Customer Service Representative Languages: English, Spanish At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership options to make e-mobility accessible and empower our customers to succeed. As Whizz continues to grow, we are looking for a Virtual Customer Service Representative who will support customers visiting our locations remotely through a live video connection . In this role, you will assist customers through a monitor installed at our locations. When customers arrive, they will be able to connect with you via a live video connection, where you will guide them, answer questions, and help resolve common service requests. Your goal will be to provide fast, friendly, and clear assistance, ensuring that customers receive the same level of service as if a representative were physically present at the location. New customers: Help customers choose the right bike, battery, accessories, and services Explain bike features, subscription plans, and pricing Assist customers with signing up, creating accounts, and completing payments Use sales techniques to convert potential customers into subscribers Existing customers: Support customers with subscription questions, payments, and account issues Help customers troubleshoot basic bike or service issues remotely Coordinate service requests and follow-ups with the operations team Address customer concerns and objections while maintaining a high level of satisfaction Customer communication: Provide clear, accurate, and friendly communication to customers Coordinate with internal teams via chat and messaging tools to resolve customer requests Build trust and long-term relationships with our rider community Requirements Native or fluent Spanish Fluent English (C1 - C2 level) 2+ years of experience in customer support, sales, or call center roles Comfortable working on camera and assisting customers via live video throughout the day Ability to multitask and stay organized in a fast-paced environment Comfortable using CRM systems and productivity tools High-speed internet connection, and headset Previous on-site experience in a retail environment is considered an advantage. Benefits What We Offer Competitive salary. Remote work flexibility. Collaborative and innovative work environment.

Location: Tunisia Position: Virtual Customer Service Representative Languages: English, French, and Arabic At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership options to make e-mobility accessible and empower our customers to succeed. As Whizz continues to grow, we are looking for a Virtual Customer Service Representative who will support customers visiting our locations remotely through a live video connection . In this role, you will assist customers through a monitor installed at our locations. When customers arrive, they will be able to connect with you via a live video connection, where you will guide them, answer questions, and help resolve common service requests. Your goal will be to provide fast, friendly, and clear assistance, ensuring that customers receive the same level of service as if a representative were physically present at the location. Responsibilities New customers: Help customers choose the right bike, battery, accessories, and services Explain bike features, subscription plans, and pricing Assist customers with signing up, creating accounts, and completing payments Use sales techniques to convert potential customers into subscribers Existing customers: Support customers with subscription questions, payments, and account issues Help customers troubleshoot basic bike or service issues remotely Coordinate service requests and follow-ups with the operations team Address customer concerns and objections while maintaining a high level of satisfaction Customer communication: Provide clear, accurate, and friendly communication to customers Coordinate with internal teams via chat and messaging tools to resolve customer requests Build trust and long-term relationships with our rider community Requirements Native or fluent French and Arabic Fluent English (C1 - C2 level) 2+ years of experience in customer support, sales, or call center roles Comfortable working on camera and assisting customers via live video throughout the day Ability to multitask and stay organized in a fast-paced environment Comfortable using CRM systems and productivity tools High-speed internet connection, and headset Retail experience is a bonus.

Location: Lawrenceville, Georgia Pharmacy Technician II + Customer Support 2+ years of retail pharmacy technician and customer support experience required. Pay: $23/hour. Location: Approximately 1 mile from Sugarloaf Mills, off I-85 between Duluth and Lawrenceville. Schedule: Full-time, Monday–Friday, 9:30am–6:00pm. Excellent benefits: 100% employer-paid medical, dental, and vision premiums, 6+ weeks of paid time off, and a 4% 401(k) match. About Good Pill Good Pill is transforming pharmacy care for families throughout Georgia. We believe everyone deserves access to affordable medications without the financial burden. By offering transparent pricing and making use of surplus medicine that would otherwise go to waste, we're helping families get the prescriptions they need while working to improve the health of millions. About the Position As a Pharmacy Technician II + Customer Support team member, you'll have the opportunity to make a meaningful impact through both prescription fulfillment and direct patient support. This position combines hands-on pharmacy operations with customer service, allowing you to prepare prescriptions accurately while helping patients manage their accounts and medication orders. As part of our Patient Navigation team, you'll also assist patients by phone, text, and email, answering questions, resolving concerns, and ensuring a positive experience. What You'll Do Accurately fill prescriptions, including repackaging donated medications from unit-dose packaging into patient vials. Process incoming medication orders and select the appropriate medications from our donated inventory. Provide helpful, responsive patient support through phone, text, and email, addressing account questions, medication concerns, and technical issues. Guide patients through account setup, prescription ordering, and the use of our online tools. Maintain accurate inventory by removing expired medications, updating inventory systems, and ordering necessary supplies such as vials and envelopes. Assist with additional administrative and operational responsibilities to support daily pharmacy and Patient Navigation activities. What We're Looking For At least 2 years of pharmacy technician experience in a busy retail pharmacy environment. Strong customer service and communication skills, with the ability to assist patients professionally by phone, text, and email. A passion for improving access to affordable medications and providing a positive patient experience. Comfort using pharmacy software, customer relationship management (CRM) systems, and Google Workspace (GSuite), along with the ability to learn new technology quickly. A dependable, detail-oriented team member who can commit to a full-time, 40-hour, on-site schedule, Monday through Friday, 9:30am–6:00pm. What We Offer Health Coverage: We cover 100% of your medical, dental, and vision insurance premiums, beginning the first of the month following your start date. Generous Paid Time Off: Enjoy more than 6 weeks of paid time off, including 2+ weeks of company holidays, 2 weeks of vacation, and 2 weeks of sick leave. Retirement Benefits: Receive a 4% employer 401(k) match, with traditional and Roth contribution options. Professional Development: Access a professional development stipend to build new skills and explore opportunities within the organization. Required Qualifications Candidates must meet the following requirements to be considered: COVID-19 vaccination A Georgia Pharmacy Technician license in good standing Experience with all aspects of prescription fulfillment under pharmacist supervision, including entering prescriptions into pharmacy software, selecting medications, repackaging products, and preparing shipments with appropriate postage Successful completion of a background check Physical Requirements: Ability to frequently stand, walk, twist, bend, stoop, squat, and perform light/fine grasping. The position also requires sitting, reaching above shoulder level, performing computer-based tasks, writing by hand, and lifting, carrying, pushing, stacking, and pulling objects weighing up to 40 pounds. Application Information All interview invitations are sent through our application portal. Questions, including inquiries about application status, may be directed to jobs@goodpill.org . Please add this email address to your contacts to help prevent messages from going to spam. We ask that applicants refrain from calling the pharmacy directly.

Location: Auckland Workplace: OnSite ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. ABOUT THE ROLE As a Technical Specialist - Platform, you’ll sit within the CX Technical team, acting as a bridge between our farmers and the engineering teams that look after the core platform.. You’ll be the specialist for escalated tickets relating to Halter’s platform software issues customers raise across our web and mobile apps, services, integrations and data. You’ll investigate each one enough that it gets solved, or that engineering can pick it up and act straight away. You’ll turn what you learn into upskilling our T2 CX Team, tooling, playbooks and product insight, so each issue is less likely to happen again and quicker to fix if it does. What you’ll do - Contribute to the reliability and performance of our systems, including during complex or high-pressure situations. - Build and maintain internal tooling to help root-cause issues for our T2 team - Contribute to architectural decisions on user interfaces, design systems, services, APIs, data models, and infrastructure. - Work closely with frontend, hardware, data, design, and product teams to deliver high-impact features. - Train and upskill the T2 team to root cause and solve more platform and app issues themselves, reducing the volume of tickets that need to be escalated to this role - Triage and manage any issue escalated from our T2 team related to the Halter platform, escalating to the Platform team when deeper engineering investigation is needed - Identify recurring problem areas and drive longer-term solutions through tooling, process, or platform improvements - Track and report on key support and reliability metrics (ticket volume, resolution time, escalation rate, recurring issues) - Participate in relevant on-call or roster coverage to support incident response and ensure platform reliability for farmers - Bridge the teams, translate field and technical findings into improvements across product, process, and education, and represent escalated customer context internally so the right decisions get made. - Get on-farm when it matters; conduct on-farm investigations when remote diagnosis isn't enough, validating setups, app usage, farm workflows, and integrations firsthand. - Undertake other duties as required from time to time. What success looks like Success in this role would typically be reflected in the following: - At least two years in technical support, support engineering, quality assurance or a similar customer-facing technical role. - Comfort digging into how software works: reading logs, querying data and understanding how apps, services and integrations fit together. - A structured, curious approach to problem solving. You don’t stop at the symptom. - Clear written and verbal communication with both engineers and farmers. - The ability to build simple dashboards, scripts, trackers or playbooks. - Ownership. You see issues through to the end. - Care for customers and their animals. Nice to have - Experience in software-as-a-service, connected devices or agri-tech. - Familiarity with tools like Metabase, Athena, Grafana, Linear or Intercom. - Some scripting or coding experience. OUR OFFICE FIRST APPROACH There’s a reason you visit your friends in person, live with your family and don’t do dinners over Zoom. Humans are wired for connection. We believe a world-class, in-person office culture is the best way for high-performing teams. Being office first is a core pillar of our culture. We believe in-person connections are key to driving your own growth, learning, impact, and building genuine long-lasting relationships. Strong relationships make it easier to disagree, give feedback, and do meaningful and aligned work. We don’t like having heaps of rules or policies, but this means having strong, trusted relationships is critical. We’re office first, not office only. This means working from the office everyday is our default setting, but we flex when we need to. We have a high-trust culture, so everyone is trusted to do what’s best for Halter. Our office vibe is something special, it’s hard to describe until you’re here, but people at Halter who have come from fully remote or hybrid companies say they could never go back - the high energy and spectacular people they are now surrounded by everyday makes work so enjoyable. Your growth, your learning and your impact is truly unlimited here, and a big part of that comes from being together solving problems, innovating, building context, and constantly learning from each other. JOIN OUR TEAM Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit! If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. WHY OUR TEAM LOVES WORKING AT HALTER: - Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations. - Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems. - You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our personal growth fund. - This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"

Location: Remote, United States Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai. Why Vectra AI? Vectra AI is the leading innovator in real-time detection of in-progress cyber attacks.  The Vectra Cognito platform continuously monitors customer environments to automatically detect any phase of an on-going cyber attack.  Vectra AI won the Best of Black Hat Award for “Most Innovative Emerging Company” and the SC Award “Best Customer Service”. Our culture is centered around three core values – customer first, no drama teamwork and acting with integrity. At Vectra, we love to solve hard problems and embrace people who relish that. We also love people who are passionate, irreverent and focus on delivering results. You are expected to be different from the norm, to excel in your field and be willing to share your experiences and creativity with the global organization. You are expected to challenge the status quo. If you care about building great customer experiences, like to stretch, do not take no for an answer and are great to work with, this is your home. Joining the organization at this time will allow you to develop the dynamics which will shape the global support organization. Joining now offers future career opportunities in a fast moving environment. Position Overview For this role you should be a leading Technical Support Engineer, experienced in technical support of complex technologies in challenging global environments. As part of the Support team you will be responsible for ensuring that the customer experience remains positive throughout the lifecycle of their support interactions. You are likely to already be an expert in your field, the individual your colleagues come to for assistance and the individual that customers ask for when they're in difficult situations. Specific responsibilities will include: Working a customer-facing third-tier support queue. Deep diagnosis of customer issues, including lab reproduction and source-code analysis. Quantifying customer impact and prioritizing solutions both within and external to the Support team. Engaging with both customers and the Sales organization through email, telephone and remote management sessions (e.g. WebEx, Zoom, GotoMeeting). Engaging with Engineering teams to provide prompt and high-quality workarounds and solutions. Identifying, qualifying and documenting product, hardware, software and process improvements. Developing Support processes, tools and documentation to further grow the Support organization. Developing customer-facing content (e.g. knowledge-base, how-to guides). Limited on-call/out-of-hours support for weekends/national holidays. Collaborate with your colleagues on investigations and escalations. Being the embodiment of a team player; cross functional collaboration and communication is vital. Required Experience Strong experience supporting an international customer base. At least 5 years working in a technical support and/or escalation engineer role. Experience in diagnosis and resolution of complex customer issues. Expertise in Linux-based systems, their management, operation and application stacks. Good understanding of current security technologies and risks. Excellent understanding of TCP/IP network protocol suite including packet capture analysis. Basic understanding of SQL and non-SQL databases. Able to work as part of a geographically dispersed global Support team. Initiative to proactively identify new issues and drive their resolution. Some exposure to virtual environments. Some exposure to cloud environments and support of cloud/SaaS applications. Must be a U.S. Citizen Desired Experience Scripting/programming, especially in Python and the bash shell. Design and understanding of enterprise and data-center networks. Proactively identify problem areas and be responsible for driving their resolution. Good understanding of SQL and non-SQL databases. Good understanding of virtual environments. Good understanding of cloud environments. Experience in security appliances and security software. Experience in data interchange between dissimilar systems. Demonstrated ability to use AI-enabled tools to improve productivity, quality, decision-making, and customer outcomes—for example, ChatGPT Enterprise, Microsoft Copilot and AI-enabled analytics tools. Comfortable using AI for practical work such as drafting customer communications, summarizing cases, analyzing trends, preparing reports, researching technical issues, and automating routine workflows. Able to critically validate AI-generated outputs, apply sound judgment, and protect confidential and customer information. Identifies opportunities to responsibly embed AI and automation into team processes and supports adoption of approved tools. Our competitive total rewards package includes cash compensation within the range provided below. Actual pay for this position may vary based on the hired candidate’s location, experience and relevant incumbent pay position. Vectra Total Rewards $80,000 — $90,000 USD Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive pla n eligibility, and participation in the employee equity plan (stock options). Specific benefits offered var ies by location, but commonly in clude health care insurance , income protection / life insurance , access to retirement savings plans, behavioral & emotional wellness services , generous time away from work, and a comprehensive employee recognition program. Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Location: United States Our client is an AI transformation and technology services company helping enterprises improve customer engagement and modernize business processes. As a Microsoft partner, the company delivers solutions across Dynamics 365, Azure, Microsoft 365, Power Platform, and Microsoft AI technologies. The organization combines consulting and technology expertise to help customers modernize operations, improve customer and employee experiences, and implement AI-driven transformation initiatives. About the Role We are looking for an experienced Director of Customer Experience to lead customer delivery operations, strengthen executive client relationships, and support growth within existing accounts. This role is focused specifically on Microsoft Dynamics 365 Customer Engagement . Key Responsibilities Act as a senior delivery leader and trusted advisor across customer accounts. Build and maintain strong relationships with executive stakeholders. Lead PMO processes, governance, and delivery standards. Oversee customer onboarding, implementation, and ongoing service delivery. Manage and mentor cross-functional teams, including Project Managers, Analysts, and Engineers. Ensure delivery KPIs, customer satisfaction, budget performance, and quality targets are achieved. Lead strategic planning, business reviews, and escalation management. Identify opportunities to expand services within existing customer accounts. Partner with Sales and Executive Leadership on account growth, renewals, proposals, and expansion opportunities. Requirements 10+ years of experience in client delivery, program management, or consulting. Strong D365 CE experience is required. Experience managing complex customer accounts and cross-functional delivery teams. Strong executive-level communication and stakeholder management skills. Experience with VARs or within Microsoft/SaaS partner ecosystems. Ability to connect delivery excellence with customer retention and account growth. Bachelor’s degree required; MBA or advanced degree is a plus. Familiarity with Microsoft Copilot, Azure, and/or Power Platform preferred. PMP or similar project management certification is a plus. US сitizenship required. Ability to travel up to 25-30% locally and nationally.

Location: Austin, TX Customer Quality & RMA Engineer Job Description Company Overview Infinitum Electric is a technology company pioneering the next generation of axial flux electric motors — lighter, more efficient, and more sustainable than conventional motor designs. Our motors are deployed in mission-critical applications for leading customers including hyperscale data center operators and industrial OEMs. As we scale rapidly in revenue, our Quality function is the backbone of customer trust and product integrity. Position Summary The Customer Quality & RMA Engineer serves as the primary technical interface between Infinitum and its customers on all quality-related matters — including field complaints, warranty returns, RMA processing, corrective action management, and customer-facing quality reporting. This role owns the complete RMA lifecycle from customer notification through root cause resolution and verified closure, and is responsible for ensuring that every customer quality event is investigated with rigor, communicated with transparency, and resolved permanently. Key Responsibilities RMA Management & Field Complaint Resolution Own the end-to-end RMA process — from initial customer notification through receipt, inspection, root cause analysis, corrective action, and verified closure Triage and prioritize incoming field complaints and warranty returns based on customer impact, failure mode severity, and strategic account importance Conduct or coordinate physical inspection and failure analysis of returned motors and assemblies Maintain accurate, real-time RMA tracking data including cycle time, failure mode distribution, and cohort maturity trends Communicate RMA status, findings, and corrective actions to customers in a professional, timely, and technically credible manner Drive RMA rate reduction through systemic root cause analysis and closed-loop corrective action — targeting the structural elimination of recurring failure modes Customer Quality Interface Serve as the primary quality point of contact for assigned customer accounts — including hyperscale data center customers and industrial OEM partners Lead customer quality reviews, corrective action presentations, and quality performance reporting Manage customer-specific quality requirements, special controls, and approval processes including First Article Inspection (FAI) and Production Part Approval Process (PPAP) where applicable Respond to customer quality escapes with urgency — initiating containment within 24 hours and providing 8D corrective action reports within agreed customer timelines Track and report customer-facing quality KPIs including RMA rate, field escape rate, warranty cost, and customer satisfaction metrics Root Cause Analysis & Corrective Action Lead structured root cause investigations using 8D, 5 Whys, Ishikawa, and other lean problem-solving methodologies Distinguish containment actions (immediate customer protection) from permanent corrective actions (root cause elimination) and manage both with discipline and documentation rigor Verify effectiveness of corrective actions through defined measurement periods before formal closure Drive yokoten — horizontal deployment of lessons learned across product lines, manufacturing sites, and suppliers where the same failure mode could recur Maintain a corrective action database that tracks open and closed actions, owners, deadlines, and verification status Quality Systems & Reporting Generate and maintain customer quality scorecards, RMA trend analyses, and warranty cost reports on a defined cadence Contribute to the monthly and quarterly quality business review with data-driven analysis of customer quality performance Support the development and maintenance of quality documentation including control plans, FMEAs, inspection instructions, and acceptance criteria relevant to customer-facing quality Participate in internal audits and supplier quality activities as needed to support systemic quality improvement Required Qualifications Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or a related technical field 4–6 years of experience in customer quality, field quality, or warranty engineering in a manufacturing environment Demonstrated expertise in 8D problem solving, root cause analysis, and corrective action management Experience managing RMA processes and interfacing directly with external customers on quality matters Proficiency with quality tools including FMEA, control plans, measurement system analysis, and statistical process control Strong written and verbal communication skills — ability to explain technical findings clearly to both engineering and non-technical customer audiences Proficiency with Microsoft Office Suite; experience with ERP systems and quality management software Preferred Qualifications Experience in electric motors, power electronics, or electromechanical systems Experience supporting hyperscale data center, HVAC, or industrial OEM customers ASQ Certified Quality Engineer (CQE) or equivalent certification Familiarity with lean manufacturing principles and continuous improvement methodologies Experience with warranty cost analysis and field reliability data interpretation Six Sigma Green Belt or Black Belt certification Competencies Customer orientation — treats every customer quality event as a personal responsibility and communicates with urgency, clarity, and empathy Analytical rigor — never accepts a symptom as a root cause; drives to the systemic cause with structured methodology Ownership mindset — takes full accountability for RMA lifecycle from open to verified closure Cross-functional collaboration — works effectively with engineering, manufacturing, supply chain, and commercial teams Communication excellence — produces clear, professional, technically credible customer-facing documentation Continuous improvement — looks for systemic patterns in customer data and drives durable prevention Working Conditions This position operates primarily in an office and engineering environment with regular visits to production areas at Infinitum HQ (Austin, TX) and Saltillo, MX. Frequent travel to customer sites is required. The role may involve handling returned motor assemblies for inspection and failure analysis purposes. Infinitum Electric is an Equal Opportunity Employer committed to building a diverse and inclusive team. Benefits At Infinitum, we have created a collaborative community where everyone feels a sense of belonging and works together to achieve shared goals. Our benefits include: Comprehensive medical, prescription, dental, and vision coverage Health Savings Account (HSA) with employer contributions Healthcare FSA, Limited Purpose FSA, and Dependent Care FSA Company-paid short-term and long-term disability coverage Group Life and AD&D insurance Voluntary Life and AD&D insurance Employee Assistance Program 401(k) retirement plan (no employer match) Stock options Open paid time off (PTO) 12 paid company holidays Potential relocation assistance for eligible positions Flexible work arrangements, including hybrid opportunities based on role requirements Company-paid lunch on Fridays Community give-back opportunities Infinitum embraces diversity and is proud to be an equal opportunity employer. Agency representatives: We appreciate your interest, but we’ve got this!

Location: Almaty, Kazakhstan; Almty, Kazakhstan Workplace: remote Welcome to Syrve — a leading provider of software for cash registers and restaurant management, trusted by more than 10,000 customers worldwide and growing. Our Mission At Syrve, we believe technology should make running a restaurant simpler, not harder. Our mission is to empower restaurants of every size to thrive in a fast-moving, competitive industry — simplifying operations, boosting efficiency, and driving profitability through solutions built for how restaurants actually work. Our Product Our flagship platform brings everything a restaurant needs into one place: order management, inventory tracking, staff scheduling, and customer analytics. It's a complete solution built to meet the real-world demands of modern restaurant operations, whatever their size or setup. We're presently expanding our multinational team and seeking a Customer Support Specialis t. Responsibilities Registration of all client requests in the task management service Ask customers targeted questions to quickly understand the root of the problem Provide prompt and accurate feedback to clients Properly escalate unresolved issues to appropriate internal teams Providing advice to clients on using the software Prioritize and manage several open issues at one time Receiving and resolving requests via email Acting as the first line of support for all external delivery integrations Creating new instructions in the knowledge base Maintain jovial relationships with clients Proficient in written and verbal communication in English and Russian Basic computer and printer skills Introduction to local and global computer networks Hands-on experience with Windows/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Experienced in using CRM systems, clear understanding of the workflows Familiarity with Iiko or Syrve platform is mandatoy We offer Work at a truly international company with a global footprint Fully remote — work from anywhere Comprehensive health insurance 2-2 work schedule (2 days on, 2 days off)

Location: Auckland Workplace: OnSite ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. ABOUT THE ROLE At Halter, we're building more than software, we're transforming the way the world farms. Our smart collars let farmers shift, monitor, and care for their cattle via deep integrations and insights, all powered by our private IoT network. Behind that network is our Network team, and standing between farmers and that team is CX. We're looking for a Technical Specialist - Network to join the CX team and take ownership of resolving network and connectivity issues before they reach the Network team, while building the T2 team's ability to root cause and solve more of these issues themselves. You'll be the first line of defence for all incoming tickets related to collar connectivity, reliability, and performance, and will play a key role in resolving issues quickly, escalating effectively, and shielding the Network team from noise so they can focus on the deeper engineering work that needs their expertise. WHAT YOU'LL DO - Triage and manage any issue escalated from our T2 team related to the communications network, escalating to the Network team when deeper engineering investigation is needed - Build internal tooling (dashboards, playbooks, monitors, etc.) to streamline triage workflows and improve visibility into comms-related tickets - Investigate on-farm connectivity issues and surface insights to the Network team to improve coverage, performance, and robustness - Collaborate closely with the Network and Fleet teams to proactively detect patterns, flag potential issues, and improve first-line resolution - Train and upskill the T2 team to root cause and solve more network and connectivity issues themselves, reducing the volume of tickets that need to be escalated to this role - Identify recurring problem areas and drive longer-term solutions through tooling, process, or network improvements - Track and report on key support and reliability metrics (ticket volume, resolution time, device uptime, signal quality) - Participate in relevant on-call or roster coverage to support incident response and ensure network uptime across deployed farms - Bridge the teams, translate field and technical findings into improvements across product, process, and education, and represent escalated customer context internally so the right decisions get made. - Get on-farm when it matters; conduct on-farm investigations when remote diagnosis isn't enough, validating setups, hardware, animal behaviour, and environmental factors firsthand. WHAT WE'RE LOOKING FOR You've spent at least 2 years in a customer-facing role, ideally somewhere like technical support, or a similar role where you owned the relationship and the outcome, not just the ticket. What matters is that you have a deep, genuine care for customers and their animals, real technical curiosity, and good judgement. - Clear communicator who enjoys untangling technical issues and translating customer pain points into clear escalations - Systems-thinker who's comfortable with (or keen to learn) networking, connectivity, or distributed-systems concepts. You want to keep raising the bar, not just clear today's queue. - Ability to build simple dashboards, trackers, or playbooks to support triage - Comfort working across teams, including the Network and Fleet teams, to resolve issues quickly - Pride in clear documentation, clean triage processes, and continuous improvement - You're obsessed with delivering the best possible customer experience, not just resolving the ticket, but making sure the farmer actually leaves better off. - You're comfortable being the bridge. You can translate between Support, Product, and the field without losing anything in the handoff. - You think proactively about customer health, not just reactively about tickets. NICE TO HAVE - Prior experience in a technical support role handling network, connectivity, or IoT-related issues - Exposure to agri-tech, IoT, or hardware-enabled products - Familiarity with dashboarding or query tools (e.g. Grafana, Metabase, Athena) or willingness to learn OUR OFFICE FIRST APPROACH There’s a reason you visit your friends in person, live with your family and don’t do dinners over Zoom. Humans are wired for connection. We believe a world-class, in-person office culture is the best way for high-performing teams. Being office first is a core pillar of our culture. We believe in-person connections are key to driving your own growth, learning, impact, and building genuine long-lasting relationships. Strong relationships make it easier to disagree, give feedback, and do meaningful and aligned work. We don’t like having heaps of rules or policies, but this means having strong, trusted relationships is critical. We’re office first, not office only. This means working from the office everyday is our default setting, but we flex when we need to. We have a high-trust culture, so everyone is trusted to do what’s best for Halter. Our office vibe is something special, it’s hard to describe until you’re here, but people at Halter who have come from fully remote or hybrid companies say they could never go back - the high energy and spectacular people they are now surrounded by everyday makes work so enjoyable. Your growth, your learning and your impact is truly unlimited here, and a big part of that comes from being together solving problems, innovating, building context, and constantly learning from each other. JOIN OUR TEAM Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit! If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. WHY OUR TEAM LOVES WORKING AT HALTER: - Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations. - Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems. - You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our personal growth fund. - This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"

Location: Boulder, CO Workplace: OnSite ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. About the role As an Enterprise Onboarding Specialist at Halter, you lead the rollout of Halter across our largest and most complex customers - multi-ranch operations running thousands of cattle across multiple sites, locations and management teams. These are our highest-stakes deployments. They involve multiple stakeholders, from ownership and executive teams through to ranch managers and crew on the ground. Success depends as much on relationship management, executive alignment and change management as it does on getting the technology working in the field. You'll own onboarding for these customers: building the deployment plan across sites, managing senior stakeholders, supporting them to train animals, educating managers and crews, solving problems as they surface, and setting the operation up so Halter scales across their whole business, not just the first ranch. While some of the work happens remotely, time on ranch matters. You'll regularly be in the field alongside customers, and travel is a real part of this role. This role is senior, hands-on and highly ownership-driven. Every enterprise is different, and you'll tailor each onboarding plan to the way that business actually runs. WHAT YOUR DAY COULD LOOK LIKE - Build and run multi-site rollout plans, sequencing ranches, aligning resources and keeping complex timelines on track - Manage senior stakeholder relationships, from owners and executives to ranch managers and crew, keeping everyone aligned on the plan and the outcomes - Act as the trusted, single point of ownership through onboarding - Lead training that lands across an enterprise account for all users - Work directly with managers and crew on ranch to embed Halter into day-to-day operations - Navigate the change management side of enterprise adoption - differing levels of buy-in, established ways of working, and teams who need to be brought along on the journey - Partner closely with Sales, Support & Product to coordinate seamless onboarding - Solve problems quickly and adapt plans as conditions, people and priorities change - Spot patterns across enterprise accounts and help optimise the playbook for how we deploy at scale - Track the signals that matter to understand what's working and where we can improve, keeping key contacts across the customer informed at the right time - Set enterprise customers up with the confidence and foundation to expand Halter across their entire operation WHO ARE WE LOOKING FOR - Significant experience owning senior customer relationships - relationship management, enterprise customer success, key account management, or customer experience leadership - A track record with large, complex, multi-site or multi-stakeholder customers, where success depended on managing people as much as managing a plan - Credibility with senior stakeholders: you're comfortable in a room with owners and executives, and equally comfortable in a field with a crew - Experience leading complex rollouts or change programmes end-to-end - Commercial judgment - you understand how these customers make decisions and what expansion depends on - A practical, solutions-focused mindset when things don't go to plan - Comfort working cross-functionally: pulling in the right people and keeping everyone aligned - Clear, straightforward communication, and the ability to pitch it right for the audience in front of you - Willingness to travel and spend lots of time on ranch - A genuine care for the people we serve and the quality of the work NICE TO HAVES - Agriculture or ranching experience, particularly with large-scale or corporate operations - Experience in an enterprise-facing role at a startup or high-growth company - Familiarity with Salesforce OUR BENEFITS - Employee Stock Ownership Plan (ESOP): Own a part of Halter and share in our growth and success - 401(k): 100% match on the first 3% contributed, plus 50% match on the next 2% (up to a 4% employer match), with immediate vesting - Comprehensive health benefits: Medical, dental, and vision coverage starting the first day of the month after you join (with most premiums covered, including 100% of employee-only health premiums on select plans) - Employee Assistance Program (EAP) & paid wellness leave: Access confidential support through JustWorks plus 3 paid wellness days per year - Personal growth fund: $750 USD per year to support learning, development, or personal growth goals - Unlimited PTO: Take time off when you need it—no accrual required, available from day one - Parental leave: 16 weeks paid leave for birthing parents and 8 weeks paid leave for non-birthing parents - Onboarding travel to New Zealand: Fly to NZ for onboarding at Halter HQ in Auckland—meet the team, visit a test farm, and immerse yourself in all things Halter JOIN OUR TEAM Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit! If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. WHY OUR TEAM LOVES WORKING AT HALTER: - Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations. - Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems. - You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our personal growth fund. - This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"

Location: Auckland Workplace: OnSite ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. About the Role As a key member of the Talent team, you’ll play a hands-on role in attracting, sourcing, and hiring world-class talent to support our business as we scale globally. You’ll work closely with hiring managers to understand their team needs, anticipate upcoming roles, and manage end-to-end recruitment processes that ensure we bring in exceptional people who align with our mission and values. Reporting to the Talent Lead, GTM & Customer, you’ll own recruitment across our customer teams, an always-on, high-volume hiring space critical to Halter’s success. You’ll focus on building and maintaining strong pipelines of talent across Customer Support, Customer Onboarding and Fleet teams ensuring we consistently hire the best people to deliver an outstanding experience to our farmers and ranchers. You’ll execute recruitment strategies, manage proactive talent pools, and deliver a world-class candidate experience that reflects the calibre of our product, our team, and our culture. This role is perfect for someone who thrives in a fast-moving environment, enjoys partnering closely with teams across the business, and is energised by high-volume, high-impact hiring. If you love pace, ownership, and building scalable recruitment processes, this is the role for you. What Your Day Will Look Like: - Manage full-cycle recruitment for roles across regions and functions, from sourcing and screening to coordinating interviews, assessment centres and supporting offer processes. - Build and maintain strong candidate pipelines for current and future roles, proactively sourcing talent through multiple channels. - Work closely with hiring managers to understand role requirements, team goals, and key success profiles. - Provide guidance on hiring processes and help managers run smooth, effective, and inclusive recruitment cycles. - Deliver an exceptional, consistent candidate experience at every stage of the process, reflecting our culture and values. - Ensure all communication and interactions contribute positively to our employer brand. - Maintain our ATS and recruitment workflows to keep the hiring process efficient and organised. - Track and share key metrics like time-to-fill, pipeline progress, and candidate feedback to help improve our approach over time. - Support initiatives around internal mobility, diversity, and employer branding. - Look for opportunities to improve recruitment processes and tools as we scale. - We’re a fast-moving growth company, so from time to time, other responsibilities will pop up and you’ll be part of making it all happen! Who are we looking for? - 3+ years in talent acquisition, ideally in high-growth or global tech environments. - Ideally you have experience working across high-volume recruitment. - Proven experience building and scaling high-performing teams across multiple region. - Strategic business partner who can zoom in and out: from exec-level reporting to day-to-day hiring excellence. Strong interpersonal and stakeholder management skills, a true business partner to hiring teams. - Demonstrated success working in a fast-paced, high-volume hiring environment without compromising on the quality of talent we bring through the door. - You’ll have a deep knowledge of sourcing techniques and channels, and know what it takes to seek out the best talent globally. - Strong reporting and data skills; you’re able to track, analyse, and present key hiring metrics where needed. - Familiarity with employment laws, immigration requirements, and compliance across New Zealand and ideally Australia too. - High emotional intelligence with excellent communication skills; a proactive, solutions-focused self-starter who thrives in ambiguity and takes strong ownership and accountability.   OUR BENEFITS: - Importantly, we offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan. - Healthy body, healthy mind. We’re partnered with Southern Cross Health Insurance to support your well-being. - Our personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growth. - We offer 6 months of fully paid parental leave for primary caregivers, 4 weeks of fully paid secondary caregiver leave and many other parental benefits that support you and your family. - Our time to recharge is valued, we’re offered wellness leave and unlimited paid annual leave. OUR OFFICE FIRST APPROACH Humans are wired for connection. Being office first is a core pillar of our culture because in-person connections drive your growth, learning, impact, and relationships. Strong relationships make it easier to disagree, give feedback, and do meaningful work together. We're office first, not office only. Working from the office is our default, but we flex when needed. We have a high-trust culture where everyone is trusted to do what's best for Halter. Our office vibe is special, the high energy and spectacular people make work enjoyable. Your growth and impact are unlimited here, coming from solving problems, innovating, and constantly learning from each other. JOIN OUR TEAM Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit! If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. WHY OUR TEAM LOVES WORKING AT HALTER: - Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations. - Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems. - You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our personal growth fund. - This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"

Location: Roma, Italy; Torino, Italy; Napoli, Italy; Venezia, Italy; Bologna, Italy; Palermo, Italy; Milan, Italy Workplace: remote We are an international online programming school for children and young people. We teach in over 40 countries, our community counts more than 30,000 students, and our team is made up of over 700 professional tutors. Our goal is to provide young people with the most in-demand digital skills and show them how a computer can become a powerful tool for development, creativity, and their future career. Kodland is growing dynamically and expanding into new markets around the world. ✨ What you'll be doing: ✅ Manage a portfolio of existing customers throughout their learning journey, ensuring high engagement and long-term retention ✅ Conduct outbound sales and retention activities via phone, WhatsApp, email, and CRM to renew learning packages ✅ Build strong relationships with customers, understand their goals, and recommend the right learning solutions ✅ Negotiate offers, prepare personalized proposals, and close renewals, upsells, and reactivations ✅ Maintain accurate CRM records and collaborate with Customer Success, Teaching Operations, and Finance teams What we need from you: ✅ Native or fluent Italian (spoken and written) - mandatory ✅ From 6 months of experience in Customer Service, Customer Success, EdTech, SaaS, Account Management, B2C Sales, Telemarketing, Retention, or similar customer-facing roles ✅ Strong CRM skills (HubSpot, Salesforce, or similar), objection handling, and closing techniques Will be a plus: ✅ Experience working remotely in an international environment ✅ Comfortable working in a fast-paced, KPI-driven environment Join Kodland and help shape the future of education! 🌍 Note: this is a remote working position, so you will need your own laptop, a stable internet connection and a quiet place to work. If your application is considered suitable, you will receive an email from us in the coming days inviting you to an interview. We therefore encourage you to check your inbox, including your spam folder.

Location: Buenos Aires Workplace: OnSite ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. ABOUT THE ROLE As a South American Launch Specialist, you'll be one of the first people on the ground establishing Halter's presence across the region — and you'll own what it means to bring Halter to producers in Argentina, Uruguay, and Brazil for the first time. You'll lead the rollout of Halter on new operations end-to-end: training cattle and operators, solving problems in the field, and supporting producers as they get started. You'll work directly with ganaderos and pecuaristas — on the estancia, on the fazenda, in the campo — building the onboarding experience that every future customer in the region will inherit. This role is partially field-based. Expect roughly a 70/30 split toward time on the ground, with regular travel across Argentina, Uruguay, and Brazil. You'll be with customers where they run their cattle, and the quality of what you build depends on you being there and understanding their operations deeply.. It's practical, hands-on, and highly ownership-driven. Every operation is different, and you'll tailor each deployment to help producers build confidence with Halter. Because we're early here, your read on what's working — and what local producers actually need — feeds straight back into how we build. You'll work closely with our Product team to make sure Halter meets the realities of South American ranching, not a playbook borrowed from somewhere else. WHAT YOUR DAY COULD LOOK LIKE - Own deployments from sales handoff through a smooth transition to the broader customer team - Travel to estancias and fazendas across Argentina, Uruguay, and Brazil to deploy Halter in person - Work directly with producers to bring Halter into their operation and support day-to-day use - Lead training that fits the operation: practical, straightforward, and useful - Act as the main point of contact during deployment, giving customers a clear, reliable owner - Partner closely with Sales, Support, Product, and Operations to keep deployments coordinated across borders - Keep deployments on track by managing timelines, aligning resources, and clearing blockers - Solve problems quickly and adapt plans as conditions change — language, terrain, and infrastructure will all vary - Spot patterns in the field and feed them directly to Product to shape how Halter works for the region - Set customers up with the confidence and foundation needed for long-term success with Halter - Whatever else it takes: This is an early-stage market entry. You’ll do what needs doing to make Halter succeed in South America. WHO ARE WE LOOKING FOR - Experience working with customers: whether onboarding, supporting, deploying, or managing complex rollouts - Genuine comfort with travel and field work - Fluency in Spanish and English, Portuguese is a bonus. - Confidence operating independently and keeping priorities organized - The ability to coordinate moving pieces and keep things progressing without constant oversight - A practical, solutions-focused mindset when challenges come up - Comfort working cross-functionally: pulling in the right people and keeping everyone aligned - Clear, straightforward communication - Good judgment and the ability to adapt when plans change - A genuine care for the people we serve and the quality of the work - Agriculture or cattle ranching experience, especially with extensive grazing systems English proficiency is a requirement for this role. The recruitment process will include interviews conducted in English, and a significant part of the day-to-day work will also be conducted in English. Candidates should feel comfortable communicating, participating in professional conversations, and working effectively in English. If you are not comfortable having professional conversations in English, this role may not be the right fit for you. NICE TO HAVES - Familiarity with the South American beef sector across one or more of Argentina, Uruguay, or Brazil - Startup or high-growth environment experience - Familiarity with tools like Salesforce, Intercom, or similar systems - Experience working in ag-tech OUR BENEFITS - Importantly, we offer an inclusive and attractive remuneration package made up of salary, benefits and restricted stock units, so you own a part of what we’re building. - Healthy body, healthy mind. You’ll be on the OSDE 410 plan, fully paid by Halter with dependents included, giving you comprehensive maternity cover, dental and vision, and complementary therapies like acupuncture. - Mental health matters. You’ll have access to up to 30 sessions per year of individual or group therapy, plus up to 15 sessions per family group for bonding therapy. - Our personal growth is important. Halter offers an annual US$750 personal growth fund to be used for anything that fuels personal growth. - We offer 26 weeks of paid parental leave for primary caregivers, 4 weeks of paid leave for the other parent, and flexible return-to-work options. JOIN OUR TEAM Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit! If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. WHY OUR TEAM LOVES WORKING AT HALTER: - Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations. - Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems. - You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our personal growth fund. - This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"