Customer Service Representative — Remote

Responsibilities: — Respond promptly to client inquiries via phone, email, and chat — Resolve client issues and complaints with professionalism and urgency — Maintain accurate records of client interactions in CRM systems — Escalate complex issues to appropriate departments — Follow up with clients to ensure satisfaction and resolution — Support onboarding of new clients with guidance and resources — Meet daily and weekly performance metrics and service level targets — Collaborate with internal teams to improve client experience — Fully remote position Benefits: — Competitive benefits package — Paid training provided