Customer Service Representative (Dutch)

Location: Athens, Greece Workplace: none David Kennedy Recruitment is working with a global customer experience company supporting a well-known payments and financing brand that is seeking to onboard a Dutch-speaking Advisors to join their team in Athens. The role is customer support across voice, chat and email, helping customers with orders, deliveries, app features and other service-related concerns. Position: Customer Service Representative (Dutch) Location: Athens, Greece Work model: On-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: Support customers with questions about orders, deliveries, app features and other service-related concerns Handle customer contacts across voice, chat and email Document each interaction accurately Follow established procedures Escalate complex or unresolved issues to the appropriate team when needed REQUIREMENTS: Native/near-native level of Dutch English at C1 level, both written and spoken High school diploma Customer service skills, including complaint handling, troubleshooting, problem solving and strong communication EU citizenship Based in Athens or willing to relocate (relocation candidates must already hold a Greek AFM and AMKA) Available for on-site work in Athens on rotational shifts BENEFITS: Easter and Summer bonuses Meal allowance Health insurance from the hire date 1.67 business days of annual leave per month in the first year, plus Greek public holidays Access to a learning platform Assistance with issuing hiring documents Relocation support, including travel and airport pick-up, and 4 weeks of accommodation provided International working environment And many more!!