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Location: Nepal Position: Virtual Customer Service Representative Languages: English, Nepali At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership options to make e-mobility accessible and empower our customers to succeed. As Whizz continues to grow, we are looking for a Virtual Customer Service Representative who will support customers visiting our locations remotely through a live video connection . In this role, you will assist customers through a monitor installed at our locations. When customers arrive, they will be able to connect with you via a live video connection, where you will guide them, answer questions, and help resolve common service requests. Your goal will be to provide fast, friendly, and clear assistance, ensuring that customers receive the same level of service as if a representative were physically present at the location. Responsibilities New customers: Help customers choose the right bike, battery, accessories, and services Explain bike features, subscription plans, and pricing Assist customers with signing up, creating accounts, and completing payments Use sales techniques to convert potential customers into subscribers Existing customers: Support customers with subscription questions, payments, and account issues Help customers troubleshoot basic bike or service issues remotely Coordinate service requests and follow-ups with the operations team Address customer concerns and objections while maintaining a high level of satisfaction Customer communication: Provide clear, accurate, and friendly communication to customers Coordinate with internal teams via chat and messaging tools to resolve customer requests Build trust and long-term relationships with our rider community Requirements Native or fluent Nepali Fluent English (C1 - C2 level) 2+ years of experience in customer support, sales, or call center roles Comfortable working on camera and assisting customers via live video throughout the day Ability to multitask and stay organized in a fast-paced environment Comfortable using CRM systems and productivity tools High-speed internet connection, and headset Retail experience is a bonus.

Location: Battle Ground, WA About Maddox Maddox is the nation’s leading provider of electrical transformers to the commercial and industrial market, with primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. We have been recognized by Inc. Magazine as one of the fastest-growing companies in America for the past 8 years and counting. Maddox was founded on Christian values, and we are serious about investing in the people, processes, and culture that make this a great place to work. We build real things, solve real problems, and expect professionalism, competence, and integrity from our team. Discover more at: https://www.youtube.com/@MaddoxTransformer https://www.maddox.com/ Position Summary We are seeking a reliable, detail-oriented Administrative Clerk to support customer service, account management, financial recordkeeping, and daily business operations. This position involves regular communication with customers, maintaining accurate records, coordinating projects, and assisting with basic advertising and design-related tasks. The ideal candidate is organized, comfortable working extensively with computers, and capable of managing multiple responsibilities in a fast-paced office environment. Experience with graphic design or advertising materials is a plus. Essential Duties and Responsibilities Customer Service and Account Support Respond to customer inquiries regarding services, accounts, billing, and payment questions. Assist customers with account updates, service requests, and scheduling information. Communicate professionally with customers through phone, email, and other channels. Resolve routine concerns and direct more complex issues to appropriate team members. Maintain positive relationships with customers, vendors, and coworkers. Advertising and Project Coordination Assist with coordinating advertising materials, customer submissions, and project deadlines. Receive, organize, and track digital files, artwork, and related information. Help prepare and review basic advertising and promotional materials. Coordinate with team members to ensure projects are completed accurately and on schedule. Apply basic design and layout principles when needed. Financial Documentation and Recordkeeping Record and document customer payments and related financial transactions. Maintain accurate account records and supporting documentation. Communicate payment information and financial records to an off-site finance team. Assist with identifying and resolving account or billing discrepancies. Follow established procedures for handling confidential customer and financial information. Administrative and Computer Operations Perform data entry, document preparation, electronic filing, and general record maintenance. Use internal software systems to manage customer accounts and business records. Coordinate assignments and communicate through platforms such as Slack and Asana. Use Google Workspace, including Gmail, Google Docs, Google Sheets, and Google Drive. Organize shared files and maintain accurate electronic records. Assist with additional administrative projects as assigned. Qualifications and Skills Required Qualifications Strong customer service and communication skills. Excellent attention to detail and accuracy. Proficiency with computers, email, spreadsheets, and general office software. Ability to manage multiple responsibilities and meet deadlines. Strong organizational and problem-solving abilities. Ability to work independently and collaboratively. Professionalism and discretion when handling confidential information. Preferred Qualifications Previous administrative, clerical, or customer service experience. Experience managing customer accounts or processing financial records. Familiarity with Google Workspace, Slack, Asana, or similar platforms. Basic graphic design, advertising layout, or promotional material experience. Experience using business management or customer account software. Work Environment and Expectations This is an office-based position requiring extensive computer use, regular customer communication, and careful attention to detail. The successful candidate will be dependable, organized, adaptable, and willing to learn new software and procedures. The ability to manage competing priorities and consistently meet deadlines is essential. Company Affiliation This position is being recruited through Maddox Pro and may be employed by Maddox Pro or one of its sister companies. Additional details about the employing company and its operations will be provided during the interview process. Other Duties This job description outlines the general responsibilities of the position. Duties may be adjusted as business needs evolve, and additional related tasks may be assigned by the supervisor. Compensation & Benefits Comprehensive full-time benefits package averaging $20,000+ per year (amount varies based on age, family size, and eligibility), including: Health & wellness benefits (insurance or cash-in-lieu options) Paid maternity and paternity leave 401(k) with 100% match up to 8% of wages Paid holidays, PTO, and family-life gifts Vision, dental, disability, life insurance, and other voluntary benefits Hourly range: $23 — $25 USD

Location: Peru; Colombia; Panama; Bolivia, Plurinational State of; Ecuador; Paraguay Position: Virtual Customer Service Representative Languages: English, Spanish At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership options to make e-mobility accessible and empower our customers to succeed. As Whizz continues to grow, we are looking for a Virtual Customer Service Representative who will support customers visiting our locations remotely through a live video connection . In this role, you will assist customers through a monitor installed at our locations. When customers arrive, they will be able to connect with you via a live video connection, where you will guide them, answer questions, and help resolve common service requests. Your goal will be to provide fast, friendly, and clear assistance, ensuring that customers receive the same level of service as if a representative were physically present at the location. New customers: Help customers choose the right bike, battery, accessories, and services Explain bike features, subscription plans, and pricing Assist customers with signing up, creating accounts, and completing payments Use sales techniques to convert potential customers into subscribers Existing customers: Support customers with subscription questions, payments, and account issues Help customers troubleshoot basic bike or service issues remotely Coordinate service requests and follow-ups with the operations team Address customer concerns and objections while maintaining a high level of satisfaction Customer communication: Provide clear, accurate, and friendly communication to customers Coordinate with internal teams via chat and messaging tools to resolve customer requests Build trust and long-term relationships with our rider community Requirements Native or fluent Spanish Fluent English (C1 - C2 level) 2+ years of experience in customer support, sales, or call center roles Comfortable working on camera and assisting customers via live video throughout the day Ability to multitask and stay organized in a fast-paced environment Comfortable using CRM systems and productivity tools High-speed internet connection, and headset Previous on-site experience in a retail environment is considered an advantage. Benefits What We Offer Competitive salary. Remote work flexibility. Collaborative and innovative work environment.

Location: Tunisia Position: Virtual Customer Service Representative Languages: English, French, and Arabic At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership options to make e-mobility accessible and empower our customers to succeed. As Whizz continues to grow, we are looking for a Virtual Customer Service Representative who will support customers visiting our locations remotely through a live video connection . In this role, you will assist customers through a monitor installed at our locations. When customers arrive, they will be able to connect with you via a live video connection, where you will guide them, answer questions, and help resolve common service requests. Your goal will be to provide fast, friendly, and clear assistance, ensuring that customers receive the same level of service as if a representative were physically present at the location. Responsibilities New customers: Help customers choose the right bike, battery, accessories, and services Explain bike features, subscription plans, and pricing Assist customers with signing up, creating accounts, and completing payments Use sales techniques to convert potential customers into subscribers Existing customers: Support customers with subscription questions, payments, and account issues Help customers troubleshoot basic bike or service issues remotely Coordinate service requests and follow-ups with the operations team Address customer concerns and objections while maintaining a high level of satisfaction Customer communication: Provide clear, accurate, and friendly communication to customers Coordinate with internal teams via chat and messaging tools to resolve customer requests Build trust and long-term relationships with our rider community Requirements Native or fluent French and Arabic Fluent English (C1 - C2 level) 2+ years of experience in customer support, sales, or call center roles Comfortable working on camera and assisting customers via live video throughout the day Ability to multitask and stay organized in a fast-paced environment Comfortable using CRM systems and productivity tools High-speed internet connection, and headset Retail experience is a bonus.

Location: Lawrenceville, Georgia Pharmacy Technician II + Customer Support 2+ years of retail pharmacy technician and customer support experience required. Pay: $23/hour. Location: Approximately 1 mile from Sugarloaf Mills, off I-85 between Duluth and Lawrenceville. Schedule: Full-time, Monday–Friday, 9:30am–6:00pm. Excellent benefits: 100% employer-paid medical, dental, and vision premiums, 6+ weeks of paid time off, and a 4% 401(k) match. About Good Pill Good Pill is transforming pharmacy care for families throughout Georgia. We believe everyone deserves access to affordable medications without the financial burden. By offering transparent pricing and making use of surplus medicine that would otherwise go to waste, we're helping families get the prescriptions they need while working to improve the health of millions. About the Position As a Pharmacy Technician II + Customer Support team member, you'll have the opportunity to make a meaningful impact through both prescription fulfillment and direct patient support. This position combines hands-on pharmacy operations with customer service, allowing you to prepare prescriptions accurately while helping patients manage their accounts and medication orders. As part of our Patient Navigation team, you'll also assist patients by phone, text, and email, answering questions, resolving concerns, and ensuring a positive experience. What You'll Do Accurately fill prescriptions, including repackaging donated medications from unit-dose packaging into patient vials. Process incoming medication orders and select the appropriate medications from our donated inventory. Provide helpful, responsive patient support through phone, text, and email, addressing account questions, medication concerns, and technical issues. Guide patients through account setup, prescription ordering, and the use of our online tools. Maintain accurate inventory by removing expired medications, updating inventory systems, and ordering necessary supplies such as vials and envelopes. Assist with additional administrative and operational responsibilities to support daily pharmacy and Patient Navigation activities. What We're Looking For At least 2 years of pharmacy technician experience in a busy retail pharmacy environment. Strong customer service and communication skills, with the ability to assist patients professionally by phone, text, and email. A passion for improving access to affordable medications and providing a positive patient experience. Comfort using pharmacy software, customer relationship management (CRM) systems, and Google Workspace (GSuite), along with the ability to learn new technology quickly. A dependable, detail-oriented team member who can commit to a full-time, 40-hour, on-site schedule, Monday through Friday, 9:30am–6:00pm. What We Offer Health Coverage: We cover 100% of your medical, dental, and vision insurance premiums, beginning the first of the month following your start date. Generous Paid Time Off: Enjoy more than 6 weeks of paid time off, including 2+ weeks of company holidays, 2 weeks of vacation, and 2 weeks of sick leave. Retirement Benefits: Receive a 4% employer 401(k) match, with traditional and Roth contribution options. Professional Development: Access a professional development stipend to build new skills and explore opportunities within the organization. Required Qualifications Candidates must meet the following requirements to be considered: COVID-19 vaccination A Georgia Pharmacy Technician license in good standing Experience with all aspects of prescription fulfillment under pharmacist supervision, including entering prescriptions into pharmacy software, selecting medications, repackaging products, and preparing shipments with appropriate postage Successful completion of a background check Physical Requirements: Ability to frequently stand, walk, twist, bend, stoop, squat, and perform light/fine grasping. The position also requires sitting, reaching above shoulder level, performing computer-based tasks, writing by hand, and lifting, carrying, pushing, stacking, and pulling objects weighing up to 40 pounds. Application Information All interview invitations are sent through our application portal. Questions, including inquiries about application status, may be directed to jobs@goodpill.org . Please add this email address to your contacts to help prevent messages from going to spam. We ask that applicants refrain from calling the pharmacy directly.

Location: United States Our client is an AI transformation and technology services company helping enterprises improve customer engagement and modernize business processes. As a Microsoft partner, the company delivers solutions across Dynamics 365, Azure, Microsoft 365, Power Platform, and Microsoft AI technologies. The organization combines consulting and technology expertise to help customers modernize operations, improve customer and employee experiences, and implement AI-driven transformation initiatives. About the Role We are looking for an experienced Director of Customer Experience to lead customer delivery operations, strengthen executive client relationships, and support growth within existing accounts. This role is focused specifically on Microsoft Dynamics 365 Customer Engagement . Key Responsibilities Act as a senior delivery leader and trusted advisor across customer accounts. Build and maintain strong relationships with executive stakeholders. Lead PMO processes, governance, and delivery standards. Oversee customer onboarding, implementation, and ongoing service delivery. Manage and mentor cross-functional teams, including Project Managers, Analysts, and Engineers. Ensure delivery KPIs, customer satisfaction, budget performance, and quality targets are achieved. Lead strategic planning, business reviews, and escalation management. Identify opportunities to expand services within existing customer accounts. Partner with Sales and Executive Leadership on account growth, renewals, proposals, and expansion opportunities. Requirements 10+ years of experience in client delivery, program management, or consulting. Strong D365 CE experience is required. Experience managing complex customer accounts and cross-functional delivery teams. Strong executive-level communication and stakeholder management skills. Experience with VARs or within Microsoft/SaaS partner ecosystems. Ability to connect delivery excellence with customer retention and account growth. Bachelor’s degree required; MBA or advanced degree is a plus. Familiarity with Microsoft Copilot, Azure, and/or Power Platform preferred. PMP or similar project management certification is a plus. US сitizenship required. Ability to travel up to 25-30% locally and nationally.

Location: Emerald City Emergency Clinic - Seattle, Washington Join Our Team as a Client Service Representative (CSR) Do you love helping people and their pets during life’s most critical moments? Are you calm under pressure, compassionate at heart, and energized by fast-paced environments? If so, we’d love to meet you! Emerald City Emergency Clinic is seeking an enthusiastic and empathetic Client Service Representative (CSR) to join our supportive and dedicated emergency team. Emergency or veterinary experience is a plus, but we’re happy to train the right candidate who brings a positive attitude, strong communication skills, and a passion for helping pets and the people who love them. Why This Role Matters Our CSRs are the first and last point of contact for our clients and that makes you a vital part of every patient’s journey. Each interaction helps set the tone for exceptional care, trust, and compassion during emotional and sometimes stressful visits. If you enjoy making a meaningful difference every day, this role is for you. What You’ll Do As a Client Service Representative, you will: Welcome clients and manage main lobby operations, including check-ins and check-outs Answer and route phone calls professionally and compassionately Assist with emergency triage and timely communication Perform accurate data entry and utilize computer-based systems Help maintain a clean, organized, and welcoming hospital environment What We’re Looking For We’re looking for someone who is: Friendly, professional, and empathetic at all times Comfortable multitasking and problem-solving in a fast-paced setting Skilled with computers and multi-line phone systems Organized, dependable, and an excellent communicator Able to lift up to 40 lbs Experienced in customer service or reception (veterinary experience preferred, but not required) What We Offer Competitive pay: $22.00–$24.00 per hour Medical, dental, and vision benefits Uniforms provided Pet discounts and more! Job Types: Part Time – Weekends REQUIRED Salary: $22.00 - $24.00 per hour Compensation Range $22 — $24 USD

Location: Colorado - Colorado Springs About Cottonwood Residential Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities — we elevate them. About the Role The Customer Experience Specialist plays a key role in delivering an elevated living experience across Cottonwood Residential communities. As the first point of contact for prospects, residents, and vendors, this individual sets the tone for every interaction and ensures each customer feels welcomed, supported, and valued. This role is ideal for a service-driven professional who thrives in a fast-paced environment, excels at building relationships, and takes pride in creating a seamless and memorable customer journey, from first impression through daily resident interactions. Key Responsibilities Customer Experience & Front Office Operations Serve as the first point of contact for all customers, including prospects, residents, and vendors Create a welcoming office environment by greeting every visitor with professionalism and positivity Deliver exceptional customer service by identifying needs and providing timely, effective solutions Answer and manage all incoming calls, documenting detailed and accurate information in property management systems Assist residents with requests such as package retrieval, key distribution, work order entry, and general inquiries Act as a liaison between residents and maintenance teams to ensure service requests are handled efficiently Leasing Support & Sales Maintain up-to-date knowledge of apartment availability, pricing, and community features Support leasing efforts by answering prospect questions and assisting with the application and documentation process Conduct follow-up communication with prospective residents to support conversion and occupancy goals Prepare apartment homes for move-ins and assist with move-in and move-out processes Community Presentation & Operations Walk the community regularly to ensure amenities, buildings, and tour paths meet Cottonwood standards Open, close, and maintain Self-Guided Tour units, ensuring cleanliness and readiness at all times Assist with signage, directional materials, and overall tour experience setup Maintain knowledge of the local area to better assist prospects and residents Marketing & Resident Engagement Support community marketing efforts, including social media posting and outreach initiatives Assist in planning and executing resident events and engagement activities Contribute to building a strong community atmosphere that enhances resident satisfaction and retention What You Bring High school diploma or GED required 1+ years of in-person, customer facing experience required 1+ years of other customer service, administrative, sales, or hospitality experience required Multifamily property management experience is a plus Strong interpersonal and communication skills with the ability to engage professionally with a wide range of audiences Customer-first mindset with a passion for delivering exceptional service Strong organizational skills and attention to detail Ability to multitask and perform in a fast-paced, customer-facing environment Proficiency with Microsoft Office Suite and comfort learning property management systems (e.g., Entrata) Flexibility to work extended hours, including arriving prior to office opening as needed Ability to walk the property, stand for extended periods, and work both indoors and outdoors as needed Physical Requirements Required to talk and hear Required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms R equired to sit; climb or balance; and stoop, kneel, crouch or crawl Lift and/or move items up to 50 pounds and must occasionally lift or move items over 50 pounds Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus Why Cottonwood Residential? We don’t just manage properties — we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization. Cottonwood Residential is an equal opportunity employer. Applicant Communication & AI Disclosure Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team. By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential. At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!

Location: New York City, New York Workplace: remote About Collectly Collectly is a fast-growing healthcare technology company transforming revenue cycle management (RCM) through AI-driven automation. Millions of patients navigate inefficient billing systems every day, while providers face delayed payments, rising administrative burden, and operational complexity. Collectly applies artificial intelligence to automate workflows, accelerate cash flow, and modernize the patient financial experience; enabling healthcare organizations to operate more efficiently and focus on delivering care. There could not be a hotter space to play in.  Healthcare is a $4.9T industry and is adopting AI technology at 2.2x the rate of the rest of the economy.  RCM is at the heart of this transformation as it has a clear and demonstrable ROI to our customers.       The Opportunity We are seeking a Senior Customer Success Manager to help us foster strong relationships and growth within our existing customer base. This is an exciting opportunity to get in at the ground floor with maximum potential for career growth and the ability to make an immediate impact on the success of our customers. Our ideal candidate has experience in a Startup environment, and has worked with 6 & 7 figure size clients. Key Responsibilities This role will be measured by GRR, NRR, and CSAT. Cultivate strong relationships with enterprise customers, developing tailored success plans to drive product adoption, growth, and retention Proactively communicate new features and enhancements to the Collectly product, ensuring customers are informed and engaged Conduct comprehensive training sessions for new users on the Collectly platform, enabling them to maximize its benefits Collaborate closely with the product team to align the product roadmap with customer needs, ensuring ongoing relevance and value Facilitate Quarterly Business Reviews (QBRs) with key stakeholders, driving strategic discussions and identifying opportunities for mutual growth Advocacy: harness customer relationships to create compelling case studies, secure referrals, and generate positive reviews for Collectly Serve as the primary point of contact for customer inquiries and escalations, providing timely and effective resolutions and partnering with product and support Monitor customer usage and performance metrics, identifying trends and opportunities to optimize their experience and drive increased value Identify expansion opportunities within existing accounts, driving upsell and cross-sell Act as a customer advocate within the company, ensuring that customer feedback and insights are shared across relevant teams to drive continuous improvement Stay informed about industry trends and best practices, leveraging this knowledge to provide strategic guidance and advice to customers Participate in relevant industry events and conferences to network with customers and industry peers, representing Collectly as a thought leader in the space What Success Looks Like Within the first 90 days: Complete onboarding and develop a deep understanding of Collectly's platform, RCM workflows, and the competitive landscape Conduct introductory meetings with all assigned enterprise accounts to establish relationships and assess health, risks, and opportunities Shadow QBRs and customer escalations to understand existing processes and customer expectations Identify and develop tailored action plans for all assigned accounts, prioritizing by health score, renewal timeline, and expansion potential Over two quarters, success includes: Own and execute QBRs across the full enterprise book, with executive-level stakeholder participation Achieve a net revenue retention (NRR) target of 120%+ across managed accounts Drive measurable product adoption improvements across the portfolio, tracked via usage metrics Successfully close at least 2 upsell or expansion opportunities in collaboration with the sales team Develop at least 1–2 customer case studies or references from your book of business Establish yourself as a trusted internal voice of the customer — with documented feedback loops into Product and Engineering Contribute to the refinement of CS playbooks, QBR templates, or onboarding processes Required Qualifications 8+ years experience in a customer success role at a SaaS company Experience managing enterprise accounts ($500k-$1M+ARR) with complex, multi-stakeholder relationships Strong understanding of customer success principles and methodologies Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers Demonstrated unwavering passion and drive with a commitment to proactive communication and a commitment to innovation Demonstrated ability to manage multiple projects and priorities simultaneously Analytical mindset with the ability to interpret data and trends to drive strategic recommendations Experience working cross-functionally with sales, product, and support teams Proficiency in CRM software and other relevant tools Located in the San Francisco Bay Area Alignment with Collectly's GTM Values: We are owners - we have humility and put the team first. We know our numbers - we are data-driven and understand how to impact our business internally and our customers' business externally. We are AI powered - we automate easy repetitive tasks and research so we can solve harder problems and have a greater impact. We are one with the Buffalo - we expect that there will be challenges along the way and, like the Buffalo, we confront these challenges head on by running INTO the storm. Preferred Builds deep, trust-based relationships across multiple levels of an account (end users to C-suite) Maintains high executive engagement and serves as a strategic advisor, not just a support contact Proactively identifies and develops internal champions Connects product value to measurable business outcomes. Drives renewals with minimal risk through proactive health monitoring Identifies expansion and upsell opportunities naturally within the relationship If you think you’re a “Buffalo” who has what it takes to have a meaningful impact within our rapidly growing organization and to the broader healthcare industry - apply to come join our team today! Why You'll Love It Here Unlimited PTO: We believe in work-life balance and encourage you to recharge when you need it. Comprehensive Health Coverage: Fully paid medical, dental, and vision insurance for you and your dependents, because your well-being matters to us. Equity Opportunities: Share in our success with stock options - your hard work will drive our growth. Retirement Planning Made Easy: Enjoy a 401(k) with a generous company match to secure your future. Student Loan Support: We help lighten the load with contributions toward your student loans. Compensation Range: $160,000 - $180,000 per year

Location: San Francisco, California Workplace: hybrid About Collectly Collectly is a fast-growing healthcare technology company transforming revenue cycle management (RCM) through AI-driven automation. Millions of patients navigate inefficient billing systems every day, while providers face delayed payments, rising administrative burden, and operational complexity. Collectly applies artificial intelligence to automate workflows, accelerate cash flow, and modernize the patient financial experience; enabling healthcare organizations to operate more efficiently and focus on delivering care. There could not be a hotter space to play in.  Healthcare is a $4.9T industry and is adopting AI technology at 2.2x the rate of the rest of the economy.  RCM is at the heart of this transformation as it has a clear and demonstrable ROI to our customers.       The Opportunity We are seeking a Senior Customer Success Manager to help us foster strong relationships and growth within our existing customer base. This is an exciting opportunity to get in at the ground floor with maximum potential for career growth and the ability to make an immediate impact on the success of our customers. Our ideal candidate has experience in a Startup environment, and has worked with 6 & 7 figure size clients. Key Responsibilities This role will be measured by GRR, NRR, and CSAT. Cultivate strong relationships with enterprise customers, developing tailored success plans to drive product adoption, growth, and retention Proactively communicate new features and enhancements to the Collectly product, ensuring customers are informed and engaged Conduct comprehensive training sessions for new users on the Collectly platform, enabling them to maximize its benefits Collaborate closely with the product team to align the product roadmap with customer needs, ensuring ongoing relevance and value Facilitate Quarterly Business Reviews (QBRs) with key stakeholders, driving strategic discussions and identifying opportunities for mutual growth Advocacy: harness customer relationships to create compelling case studies, secure referrals, and generate positive reviews for Collectly Serve as the primary point of contact for customer inquiries and escalations, providing timely and effective resolutions and partnering with product and support Monitor customer usage and performance metrics, identifying trends and opportunities to optimize their experience and drive increased value Identify expansion opportunities within existing accounts, driving upsell and cross-sell Act as a customer advocate within the company, ensuring that customer feedback and insights are shared across relevant teams to drive continuous improvement Stay informed about industry trends and best practices, leveraging this knowledge to provide strategic guidance and advice to customers Participate in relevant industry events and conferences to network with customers and industry peers, representing Collectly as a thought leader in the space What Success Looks Like Within the first 90 days: Complete onboarding and develop a deep understanding of Collectly's platform, RCM workflows, and the competitive landscape Conduct introductory meetings with all assigned enterprise accounts to establish relationships and assess health, risks, and opportunities Shadow QBRs and customer escalations to understand existing processes and customer expectations Identify and develop tailored action plans for all assigned accounts, prioritizing by health score, renewal timeline, and expansion potential Over two quarters, success includes: Own and execute QBRs across the full enterprise book, with executive-level stakeholder participation Achieve a net revenue retention (NRR) target of 120%+ across managed accounts Drive measurable product adoption improvements across the portfolio, tracked via usage metrics Successfully close at least 2 upsell or expansion opportunities in collaboration with the sales team Develop at least 1–2 customer case studies or references from your book of business Establish yourself as a trusted internal voice of the customer — with documented feedback loops into Product and Engineering Contribute to the refinement of CS playbooks, QBR templates, or onboarding processes Required Qualifications 8+ years experience in a customer success role at a SaaS company Experience managing enterprise accounts ($500k-$1M+ARR) with complex, multi-stakeholder relationships Strong understanding of customer success principles and methodologies Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers Demonstrated unwavering passion and drive with a commitment to proactive communication and a commitment to innovation Demonstrated ability to manage multiple projects and priorities simultaneously Analytical mindset with the ability to interpret data and trends to drive strategic recommendations Experience working cross-functionally with sales, product, and support teams Proficiency in CRM software and other relevant tools Located in the San Francisco Bay Area Alignment with Collectly's GTM Values: We are owners - we have humility and put the team first. We know our numbers - we are data-driven and understand how to impact our business internally and our customers' business externally. We are AI powered - we automate easy repetitive tasks and research so we can solve harder problems and have a greater impact. We are one with the Buffalo - we expect that there will be challenges along the way and, like the Buffalo, we confront these challenges head on by running INTO the storm. Preferred Preferred 8+ total years of experience in a retention based client-facing role 3+ years working with or alongside Revenue Cycle Management (RCM) teams, billing departments, or healthcare finance stakeholders Experience in healthcare SaaS, health tech, or digital health companies Familiarity with RCM workflows — claims processing, denial management, coding, reimbursement cycles, prior authorization, etc. Understanding of key healthcare stakeholders: CFOs, Revenue Cycle Directors, Billing Managers, Practice Administrators Core Competencies Builds deep, trust-based relationships across multiple levels of an account (end users to C-suite) Maintains high executive engagement and serves as a strategic advisor, not just a support contact Proactively identifies and develops internal champions Connects product value to measurable business outcomes. Drives renewals with minimal risk through proactive health monitoring Identifies expansion and upsell opportunities naturally within the relationship If you think you’re a “Buffalo” who has what it takes to have a meaningful impact within our rapidly growing organization and to the broader healthcare industry - apply to come join our team today! Why You'll Love It Here Unlimited PTO: We believe in work-life balance and encourage you to recharge when you need it. Comprehensive Health Coverage: Fully paid medical, dental, and vision insurance for you and your dependents, because your well-being matters to us. Equity Opportunities: Share in our success with stock options - your hard work will drive our growth. Retirement Planning Made Easy: Enjoy a 401(k) with a generous company match to secure your future. Student Loan Support: We help lighten the load with contributions toward your student loans. Compensation Range: $160,000 - $180,000 per year

Location: United States Workplace: remote About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE ? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER ? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other’s back! Are you ready to make your mark? About The Role: We are seeking someone who loves to be the first point of contact for our customers regarding any issues a customer may have with their account. We take pride in our customer satisfaction and building customer loyalty; this position requires a candidate with the soft skills to be able to effectively and professionally communicate with customers and partners of all levels. Bring your stellar and high-quality service experience to a role where you will work with exemplary professionalism in a fast, friendly and positive manner. As the newest member of our Billing Team, you will be working alongside a small, talented and passionate group. You will be responsible for providing customer service and billing support to our UCaaS SMB customer-base via inbound phone calls, emails, and outbound follow-up. What you will be doing: Answering customer phone calls and email cases in a timely manner, in-line with company and department goals Documenting each customer interaction in our ticketing database (Oracle) Explaining billing processes and procedures Working directly with the customer service team and collaborating with the Technical Support staff, Sales, and members of other departments to ensure a positive customer experience Verifying authorization to release information about accounts Placing credits, refunds, and charges on accounts What you will bring to the role: Associates Degree in related field, Bachelor’s Degree Preferred Minimum 2 years’ experience in Customer Service, Billing or Call Center environment Billing support experience is highly preferred, including in-depth research, credit, refund, and payment-processing Excellent data entry, proofreading, organizational, phone and communications skills Ability to meet and/or exceed call center metrics (AHT, ASA, CSAT, FCR, etc.) Must work well in team atmosphere and have excellent oral and written communication skills Must have strong attention to detail, and the ability to deliver in a fast-paced environment Telecom, VoIP, Networking, or Communications experience preferred Must have exceptional organizational, critical thinking, and analytical skills Strong computer skills required, with demonstrated competency in Windows, Internet, PC support, and MS Office, proficient in Excel, and the ability to type 35wpm Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: United States - Remote Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. The role, in a nutshell: As the Senior Customer Success Operations Manager, you'll play a critical role in building and scaling the operational infrastructure that supports Chainguard's post-sales organization, including Customer Success Management, Professional Services, Customer Support, and Renewals. You'll serve as a strategic partner to Customer Success leadership, translating business priorities into scalable processes, systems, and performance frameworks that improve customer outcomes, operational efficiency, and revenue retention. This role requires someone who can think strategically, influence cross-functional decisions, and drive complex initiatives from strategy through execution. You'll help shape how we operate as we scale, with a focus on automation, data-driven decision-making, and delivering a consistent, customer-centric experience. What you'll do: Customer Success Operations Strategy & Execution Own and execute the Customer Success Operations roadmap, prioritizing initiatives that improve customer experience, operational efficiency, and scalability. Partner with CS leadership to translate organizational priorities into measurable operating plans, processes, and performance expectations. Support capacity planning, resource allocation, and productivity modeling across Customer Success, Professional Services, and Support. Identify operational gaps and lead cross-functional initiatives that improve how our post-sales teams operate. Systems Strategy & Operational Infrastructure Own the strategy, implementation, and optimization of our Customer Success technology ecosystem, ensuring systems support business needs as we scale. Partner with Business Systems and IT to drive integrations, automation, and data integrity across Salesforce, CS platforms, support systems, and product analytics tools. Establish scalable processes and workflows that reduce manual effort and improve visibility across the customer lifecycle. Evaluate and recommend tools and technology investments that improve operational efficiency and the customer experience. Renewals Strategy & Operations Lead the operational implementation of our Renewals function, including forecasting processes, quota tracking, performance measurement, and renewal workflows. Establish reporting and analytics around renewal attainment, gross revenue retention (GRR), net revenue retention (NRR), churn, and contraction. Partner with CS, Sales, and Finance to improve renewal predictability, identify retention risks, and establish clear accountability for revenue outcomes. Develop scalable processes for renewal engagement, risk identification, escalation, and cross-functional coordination. Performance Measurement & Business Insights Establish KPIs, reporting frameworks, and executive dashboards that measure customer outcomes, retention, and operational productivity. Analyze performance trends and translate insights into actionable recommendations for leadership. Drive consistent business reviews and operating cadences to evaluate performance, identify risks, and prioritize improvements. Support annual planning through data analysis, productivity benchmarks, and operational recommendations. Process Optimization & Customer Experience Design and implement scalable processes across onboarding, adoption, customer engagement, renewals, and support. Establish operational playbooks, service-level expectations, and accountability frameworks that improve consistency and execution. Partner cross-functionally to identify friction points in the customer journey and implement improvements that drive customer satisfaction and retention. Lead change management, enablement, and adoption for new processes, systems, and initiatives. What we're looking for: 7+ years of experience in Customer Success Operations, Revenue Operations, Business Operations, or a related function within B2B SaaS. Proven experience owning operational strategy and leading complex, cross-functional initiatives in a high-growth environment. Strong understanding of Customer Success operating models, SaaS retention metrics, renewal forecasting, and customer lifecycle management. Experience building and scaling operational processes, systems, and performance measurement frameworks. Deep Salesforce expertise and experience working with CS platforms, support systems such as Zendesk, and product analytics tools. Strong analytical capabilities, including forecasting, financial modeling, performance reporting, and translating data into business recommendations. Experience partnering with senior leadership across Customer Success, Finance, Sales, and Business Systems. Ability to independently identify business challenges, develop solutions, and influence decisions across functions. Strong communication, stakeholder management, and change management skills. Comfortable operating in ambiguity and balancing strategic priorities with hands-on execution. Strongly preferred: Experience building or scaling Customer Success Operations at a high-growth SaaS company. Experience supporting the launch or transformation of a dedicated Renewals organization. Familiarity with Professional Services operations, including utilization, delivery capacity, and resource planning. Experience implementing and integrating CS technology platforms and driving automation. Experience with SQL, Python, or other analytical and automation tools. Background in cybersecurity, developer tools, or enterprise infrastructure software. Base salary: $140,000-$165,000. About Us We live and breathe our company values: We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better. We have a bias for intentional action — We prioritize, plan, try things, and fail fast. We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey. We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions. A few of the benefits we offer: Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year. If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice . ©2026 Chainguard. All Rights Reserved.

Location: Remote 500M+ downloads. 80M+ monthly users. A decade of building – and we’re still accelerating. Flo is the world’s #1 health & fitness app worldwide on a mission to build a better future for female health. Backed by a $200M investment led by General Atlantic, we became the first product of our kind to reach a $1B valuation in 2024 – and we’re not slowing down. With 7M paid subscribers and the highest-rated experience in the App Store’s health category, we’ve spent 10 years earning trust at scale. Now, we’re building the next generation of digital health – AI-powered, privacy-first, clinically backed – to help our users know their body better. The job Our Support team helps our users by answering their questions and solving issues that they have. We only support our users by e-mail, so there is no need to hang on the phone for the whole day! We have two different schedules within our Support Team. This position follows a cycle of 2 active days and 2 days off, repeating continuously, including public holidays. Each active period lasts 11 hours. We are looking for an independent contractor (EU time zone) for a freelance contract. Your Experience Must have: Excellent command of English is a must, Strong communication and problem-solving skills, Patience and an ability to handle stress, Love of modern technologies. Nice to have: Knowledge of one more foreign language will be a plus. You'll be responsible for: Responding to user requests about the app usage in a timely and accurate way via email, Escalating issues to the engineering team, Identifying and analyzing user needs to provide insights to the product team, Contributing to the projects that would help to improve our current Support processes. Your targets will be: Achieving and maintaining high answering speed and support quality results. Please note that this position is offered strictly on a freelance contractor basis, meaning you will not be eligible for any employee benefits, including but not limited to health insurance, paid leave, or other employment-related entitlements. The compensation for this role is set at an hourly rate of up to €11.10 gross EUR #LI-YY1 How we work We’re a mission-led, product-driven team. We move fast, stay focused and take ownership – from brief to build to impact. Debate is encouraged. Decisions are shared. We care about craft, ship with purpose, and always raise the bar. You’ll be working with people who take their work seriously, not themselves. It takes commitment, resilience, and the drive to keep going when things get tough. Because better health outcomes are worth it. What you'll get We support impact with meaningful reward. Here’s what that looks like: Competitive salary and annual reviews Opportunity to participate in Flo’s performance incentive scheme Paid holiday, sick leave, and female health leave Enhanced parental leave and pay for maternity, paternity, same-sex and adoptive parents Accelerated professional growth through world-changing work and learning support In-person collaboration and work in a hybrid model, with 3 days per week spent in the office 5-week fully paid sabbatical at 5-year Floversary Flo Premium for friends & family, plus more health, pension and wellbeing perks Diversity, equity and inclusion Our strength is in our differences. At Flo, hiring is based on merit, skill and what you bring to the role – nothing else. We’re proud to be an equal opportunity employer, and we welcome applicants from all backgrounds, communities and identities. Read our privacy notice for job applicants .

The Remote Customer Service Representative serves as the first point of contact for clients and prospects. This role is responsible for delivering exceptional service, resolving inquiries efficiently, and maintaining positive client relationships in a fully remote environment.

DLN Consulting Group is seeking a dedicated Remote Customer Care & Client Support Specialist to serve as a primary point of contact for our clients. In this role you will manage client relationships, resolve inquiries, and ensure a seamless experience from first contact through resolution.

Location: Bucharest Workplace: Hybrid LIFE AT UIPATH The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose. Could that be you? YOUR MISSION UiPath is looking for a Customer Success Manager to be the strategic partner our largest Northern European customers rely on as they transition towards agentic AI and business orchestration. You'll guide each customer on their AI journey and own the post-sales relationship. You'll help their business functions find where AI agents and orchestration create real value, turn those opportunities into measurable business cases, and make sure the value is delivered and demonstrated to their executive sponsors. This role suits someone who has advised enterprise executives as a management or technology consultant, or who has run automation or transformation programs inside a large organisation. You're commercially sharp and focused on the customer. You work on your own initiative, you're comfortable in ambiguous situations, and you can deliver results through internal and external teams you don't manage directly. WHAT YOU'LL DO AT UIPATH - Trusted advisor: Build strong, multi-level relationships across the customer's business and IT leadership. Become their go-to advisor on agentic automation strategy, operating model and transformation priorities. - Executive engagement & QBRs: Prepare and run Quarterly Business Reviews with senior customer stakeholders (CIOs, CFOs, VPs of IT, Finance and Operations). Present value delivered, program health and the strategic roadmap in the language of business outcomes. - Thought leadership: Keep up with trends in AI, agentic automation and the customer's industry. Bring a point of view and fresh ideas to every customer conversation. - Adoption strategy & value delivery plan: Own each customer's success plan, from strategic objectives through roadmap, milestones and measurable outcomes. Keep it current as the program grows. - Operating model & change management: Advise customers on governance, CoE and operating-model design, and on the change management needed to scale automation across the enterprise. - Discovery & use-case identification: Design and orchestrate discovery workshops with business functions (Finance, Procurement, HR, Customer Service, Supply Chain, IT) to find high-value agentic and orchestration use cases. Help customers map their work end to end and see where agents, people and robots should work together. - Value engineering & ROI: Turn use cases into quantified business cases: cost, capacity, cycle time, quality, risk and revenue impact. Set baselines and KPIs with the customer, track realised value against plan, and become the expert on automation ROI in your accounts. - Retention & growth: You’re accountable for retention, consumption growth and expansion, co-owning renewal and upsell outcomes with Renewals Specialist and Account Executives. Turn proven value into the case for the next investment. - Program orchestration: Lead end-to-end delivery across UiPath Professional Services, Partners, Support, Sales and the customer's own teams. Make sure workstreams have clear owners and timelines and deliver on time. - Risk management & issue resolution: Spot adoption and relationship risks early, build mitigation plans and drive them to resolution. Escalate internally with clear asks when needed. WHAT YOU'LL BRING TO THE TEAM - 6+ years' experience in management or technology consulting, or in leading enterprise automation/transformation programs, ideally with some time in a customer success or client-facing role at a technology company - A proven ability to engage C-level and VP-level stakeholders with confidence, credibility and executive presence, including leading QBRs, steering committees or board-level updates - Hands-on experience running discovery or design-thinking workshops with business functions and turning the findings into prioritised roadmaps - Strong business-case and ROI skills: you can build a value model, defend the assumptions to a CFO, and track benefits through to realisation - Experience with automation, AI or process transformation programs; familiarity with RPA, AI agents, workflow orchestration or intelligent automation platforms is a strong plus - An AI-first way of working: you already use AI tools in your daily work - Understanding of enterprise operating models, governance and organisational change management - A self-starter mindset: autonomous, proactive and driven, with a strong sense of ownership and a bias for action - Strong customer focus: you measure success by the outcomes your customers achieve - Ability to influence and coordinate cross-functional teams without direct authority - Excellent storytelling, communication and presentation skills, written and verbal - Bachelor's degree in any of business, economics, computer science and engineering (MBA a plus) - Fluent English; a Nordic language is an advantage #LI-CS1 Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned. Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy https://www.uipath.com/legal/trust-and-security/privacy-policy.

Location: Athens, Greece Workplace: none David Kennedy Recruitment is working with a global customer experience company supporting a well-known payments and financing brand that is seeking to onboard a Dutch-speaking Advisors to join their team in Athens. The role is customer support across voice, chat and email, helping customers with orders, deliveries, app features and other service-related concerns. Position: Customer Service Representative (Dutch) Location: Athens, Greece Work model: On-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: Support customers with questions about orders, deliveries, app features and other service-related concerns Handle customer contacts across voice, chat and email Document each interaction accurately Follow established procedures Escalate complex or unresolved issues to the appropriate team when needed REQUIREMENTS: Native/near-native level of Dutch English at C1 level, both written and spoken High school diploma Customer service skills, including complaint handling, troubleshooting, problem solving and strong communication EU citizenship Based in Athens or willing to relocate (relocation candidates must already hold a Greek AFM and AMKA) Available for on-site work in Athens on rotational shifts BENEFITS: Easter and Summer bonuses Meal allowance Health insurance from the hire date 1.67 business days of annual leave per month in the first year, plus Greek public holidays Access to a learning platform Assistance with issuing hiring documents Relocation support, including travel and airport pick-up, and 4 weeks of accommodation provided International working environment And many more!!

Location: Worldwide APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Log in using your 20four7VA-issued email address to access the portal. If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below. 💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen! If you're interested in this opportunity, click APPLY TO POSITION to proceed. ******************************************************************** Title: CPT-11699 Inbound Customer Service & Rental Booking Virtual Assistant Independent Contractor – CPT-11699 Inbound Customer Service & Rental Booking Virtual Assistant/Business Support VA/Entry-Senior Level (Remote). Overview 20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. An Atlanta-area storage container rental business is seeking a professional Business Support VA to handle incoming customer calls, rental inquiries, pricing information, and basic booking administration. The VA will receive calls forwarded from the company's business telephone line and assist both new prospects requesting rental information and existing customers placing orders. All customer communications, records, tasks, lead tracking, customer requests, and follow-ups will be managed and maintained through HubSpot. The ideal candidate will bring excellent spoken English, a friendly and professional phone presence, strong organization, and prior customer-service experience. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor. Scope of Services Contractors will be required to provide services that align with the following client tasks: Inbound Customer Service Answer forwarded incoming business calls during scheduled coverage hours Identify whether the caller is a prospective or existing customer Respond professionally to routine rental questions Gather caller details, requested services, and relevant order information Direct unusual requests or unresolved questions to management Answer inbound calls live whenever possible Respond to missed calls, voicemails, and new inquiries within one hour during working hours Escalate pricing exceptions, customer complaints, and requests that fall outside established procedures Collect the caller’s name, email address, and contact number. Gather customer details before escalating service issues. Handle urgent equipment concerns, including refrigerated equipment breakdowns. Provide status updates without promising specific repair timelines or compensation. Rental Inquiries & Order Support Provide approved storage container rental pricing Communicate available delivery and pickup information based on company-provided schedules Assist with new rental inquiries and existing customer orders Record service requests and confirm necessary details Relay booking and customer information to the appropriate internal contact Provide approved pricing and collect all required information for rental and service requests Own follow-up on leads, outstanding quotes, and customer requests through resolution or a confirmed handoff Coordinate delivery and pickup scheduling once approved Confirm equipment placement and special delivery instructions. Verify site access restrictions, gate requirements, and receiving hours. Collect and record PO numbers for rental orders. Confirm order details with customers before processing. Send order confirmations to customers by email. Administrative & Scheduling Support Maintain organized customer and call records Track incoming inquiries, outstanding requests, and follow-ups Update scheduling or order information using approved systems Assist with basic administrative work during quieter periods Maintain accurate notes for unresolved customer matters Follow established call-handling and escalation procedures Maintain customer records, deal stages, tickets, tasks, and next steps within HubSpot Ensure every inquiry, lead, quote, and customer request has a clear status, owner, and next step documented in HubSpot Keep all customer communications, follow-ups, and activities current and accurately logged in HubSpot Work through outstanding follow-ups and open HubSpot tasks during quieter periods Monitor and update customer records to ensure accurate tracking and continuity of service Record equipment issues, customer concerns, and requested response times. Document complete order and service details for proper handoff to the appropriate team. Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing. Skills The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements: Previous inbound customer service or phone support experience required Excellent spoken English required Experience handling customer inquiries and booking requests strongly preferred Strong attention to detail and organizational skills required Experience with appointment scheduling or order entry preferred Administrative support experience preferred Equipment rental or related service-industry experience is a plus HubSpot proficiency required or strongly preferred Previous CRM management experience, including lead tracking, task management, and customer record maintenance, strongly preferred IDEAL CANDIDATE PROFILE Friendly, confident, and professional over the phone Clear English speaker with strong listening skills Comfortable explaining standard pricing and availability information Organized and accurate with customer details Dependable and punctual during scheduled shifts Able to follow procedures while handling routine questions naturally Willing to learn the company's products and rental processes Highly organized and capable of managing multiple customer follow-ups simultaneously Comfortable working within a CRM-driven workflow Proactive in maintaining accurate records, task ownership, and follow-through APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED VoIP Business Phone / Call Forwarding Platform HubSpot CRM Client's Order / Rental Tracking System Calendar & Scheduling Tools Microsoft Excel / Google Sheets Email & Communication Platforms Work Schedule Contracted Hours per Week: 40 Hours Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing) Daily Working Time: 9:00 AM–5:00 PM EST Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW. Terms of Engagement Contractors will operate under a Master Services Agreement and a Statement of Work This is not an offer of employment; contractors are not employees of 20four7VA or any client All compensation is processed through 20four7VA according to the terms of the engagement Role Summary & Requirements REQUIRED SERVICE: Business Support REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior Level Contracted Hours per Week: 40 hours/week Daily Working Time: 9:00 AM–5:00 PM EST Scheduled Working Days: Monday-Friday REPORTING TO/POC: To Be Determined Number of VAs: 1 GENDER PREFERENCE: None LANGUAGES SPOKEN/PREFERENCE: English ACCENT PREFERENCE: Level A-B (Native or Near-Native English Accent Required) REGION PREFERENCES: Offshore or Nearshore What we offer Competitive rates Weekly payments Various open roles are available Free training and upskilling Constant support and guidance A vibrant community always ready to support you And more!