Location: Lagos, Nigeria
The MIS Specialist will be responsible for operational reporting, data analysis, performance monitoring, and management insights across the Contact Centre.
This role will ensure that accurate and timely data is available to monitor operational performance, identify trends and gaps, support staffing decisions, and improve overall customer experience and Contact Centre efficiency across Inbound Calls, Live Chat, Email, and social media.
Requirements
Key Responsibilities
Operational Reporting & Data Management
Prepare and deliver daily, weekly, monthly, and ad-hoc operational reports.
Consolidate, validate, and reconcile data from multiple systems to maintain a single source of truth.
Monitor and report on key performance indicators, including FCR, CSAT, NPS, AHT, Service Level, and Productivity.
Automate recurring reports and streamline processes to reduce manual reporting activities.
Performance & Customer Contact Analysis
Analyze contact center performance by channel, team, agent, and issue type to uncover trends and performance gaps.
Investigate significant anomalies and performance drops through root cause analysis to assess operational impact.
Provide actionable insights and data to Team Leads and Managers to support coaching, performance management, and incentive calculations.
Business Intelligence & Management Insights
Develop and maintain dashboards that provide executive visibility into performance, workforce efficiency, and service delivery.
Translate operational data into strategic management insights, highlighting emerging risks and opportunities for improvement.
Prepare management reports and presentations for strategic stakeholder reviews.
Support business cases, budgeting, and capacity planning through forward-looking data insights.
Stakeholder Collaboration & Continuous Improvement
Collaborate cross-functionally with internal teams to obtain and validate operational data.
Translate stakeholder requirements into practical analytical and reporting solutions.
Support initiatives involving new products, channels, or systems by providing impact assessments and workforce forecasts.
Recommend and drive improvements to reporting processes and operational workflows based on data findings.
Workforce Management & Planning
Forecast contact center demand and determine staffing requirements based on historical trends, seasonality, and customer volumes.
Develop and maintain staffing plans, shift schedules, and capacity models across all operational channels.
Monitor staffing levels against actual demand to identify capacity gaps, overstaffing, or understaffing, and recommend adjustments.
Track key workforce metrics, including occupancy, utilization, shrinkage, absenteeism, attrition, and schedule adherence.
Qualifications & Experience
3–5 years' relevant experience in Contact Centre Analytics, Workforce Management, Operations Analytics, or Business Intelligence.
Experience working in a high-volume Contact Centre environment, with an understanding of workforce planning and operational performance.
Experience supporting multiple customer service channels, such as Voice, Email, Live Chat, and social media.
Experience in fintech, banking, telecommunications, e-commerce, or another customer-focused industry is an advantage.
Technical Skills & Core Competencies
Advanced Microsoft Excel skills (Pivot Tables, XLOOKUP, Power Query) and proficiency in Power BI or equivalent dashboard tools.
Experience using Contact Centre, CRM, telephony, or Workforce Management (WFM) systems.
Solid understanding of Contact Centre operations, workforce metrics, KPIs, and forecasting methodologies.
Strong analytical, problem-solving, and stakeholder communication skills, with the ability to translate data into actionable business insights.
Описание вакансии Мы ищем Business Development Manager с практическим опытом продажи услуг разработки ПО: staff augmentation, team extension, выделенных команд или аутсорсинга разработки.
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Location: Barcelona, Spain
Workplace: hybrid
About seQura
seQura provides innovative, flexible and easy-to-use payment technologies that help merchants acquire, convert and retain more customers.
We make a difference sales performance by tailoring our solutions to different sectors, to address their unique pain points and deliver superior results in Retail, Education (EduQa), Optics (OptiQa), Repairs and Travel.
We also empower smart shopping to consumers who seek more value, convenience, and flexibility in their shopping, with new payment experiences that allow them to save, access interest-free credit, or pay in small, comfortable installments of up to 24 months.
Born in Barcelona, seQura is a privately-owned fintech, currently expanding throughout southern Europe and Latin America, growing above 50% CAGR and approaching 100 Million in Annual Recurring Revenue.
Over 5000 businesses, almost 2 million shoppers, and almost 400 employees continue to rate us as one of the most loved and trusted fintechs out there, with an NPS of 87%, a Trustpilot rating of 4.7/5, and a Glassdoor rating of 4.3/5.
What challenges you´ll be solving 🚀
As Account Manager SMB Portugal, you will own and grow our portfolio of small and medium merchants in Portugal. Your goal is simple: make every merchant sell more with seQura, by driving activation, adoption and volume across their channels.
You will join the International team and work closely with different teams.
What you'll do
Manage a portfolio of SMB merchants in Portugal end to end, from onboarding and go-live to growth and retention.
Drive volume (COV) and adoption: make sure seQura is visible and well positioned at checkout, in-store and in merchants' marketing.
Run regular account reviews with data on conversion, approval rates and performance, and turn insights into action plans.
Identify upsell and cross-sell opportunities, such as new payment methods, channels or brands within the same group.
Act as the merchant's main point of contact, coordinating with Risk, Operations and Support to solve issues quickly.
Spot churn risks early and lead retention conversations.
Share market feedback with Product and Marketing, and support local events and campaigns in Portugal.
Keep the CRM and pipeline up to date and report on portfolio performance.
What we're looking for
2–4 years of experience in account management, customer success or B2B sales, ideally with SMB clients.
Native or fluent Portuguese, plus professional English. Spanish is a plus (see below).
Strong knowledge of the Portuguese retail or e-commerce market.
Commercial mindset: you are comfortable with targets, negotiation and growing revenue within existing accounts.
Analytical skills: you use data to prepare account reviews and prioritise your portfolio.
Ability to manage many accounts at once with structure and autonomy.
Bachelor's degree.
Ambition, transparency, collaboration, respect and flexibility: the values we hire for.
Nice to have
Experience in fintech, payments, BNPL or SaaS.
Spanish at a working level.
A network among Portuguese merchants, e-commerce platforms or agencies.
Experience with CRM tools (HubSpot or similar) and BI tools such as Metabase.
What we offer 😎
We have a strong and sustainable foundation, where we provide a secure and reliable workplace. You have the freedom and trust to make the best contribution possible.
One of our most valued strengths by our employees is our fellowship and supportive culture, which fosters a sense of belonging by working closely with our values. With us, you will have challenging projects to work on and push your skills and knowledge.
In addition, we are very proud of the unique office we have, which offers a comfortable and inspiring environment to work in with everything you need.
23 vacation days + 2 days of free disposal per year.
Professional development workshops or seminars.
Flexible compensation plan for transportation, restaurants, and kindergarten with Cobee.
Health insurance discounts with Sanitas and Adeslas.
Urban mobility by using your own bike with Kleta.
Free access to healthy, organic, and sustainable fruits and snacks.
Moreover, we offer a Wellness Program that embraces a holistic approach by covering 6 areas (occupational, physical, financial, emotional, social, environmental consciousness). Each area will include a variety of activities, and you'll be able to choose from 34 different activities that best meet your needs to configure a plan that best works for you.
What you’ll need 🫲🏽
We kindly ask that you submit your CV in English, as it is the official language of our community.
We promote equal opportunity to all, regardless of age, color, gender identity, medical condition, physical or mental disability, race, religion, sexual orientation, or any other characteristic. We have an inclusive environment, and respect is above all.
Do you want to be part of the change? Join us!👇
Главная задача — построить и управлять UGC-направлением: собрать команду креаторов, наладить стабильное производство коротких видео, находить работающие форматы и масштабировать контент, который приводит охваты, регистрации и продажи. • Собрать, развивать и управлять командой UGC-креаторов;
Обязанности: PR-стратегия и коммуникационный план: Разработка и реализация коммуникационных планов для винотек, брендов компании и каналов продаж. Развитие всех возможных каналов коммуникации компании.
Location: Russia; Moscow; Perm
Workplace: remote
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
The role
THE ROLE
We are hiring a
Senior Backend Engineer
for two platform products:
Xsolla ID
is the identity and authentication platform behind sign-in, account management and SSO across Xsolla products.
Xsolla ZK
is Web3 wallet infrastructure: smart wallets and account abstraction on a zkSync-based L2.
Both products sit on users' most sensitive flows, logging in and signing transactions, and other Xsolla teams build on top of them.
WHAT YOU WILL OWN
The backend services of your product area end to end: design, implementation, release and production operation, including on-call
Architecture across services: service boundaries, integration contracts and data ownership. You make these decisions and justify them in writing
Reliability and security of critical flows: SLOs, failure handling, protection of user data and credentials
Service performance and cost under load
WHAT YOU WILL DO
Design and build services and APIs (REST, gRPC) for authentication, account management and wallet operations
Define service boundaries and integration contracts with other Xsolla teams
Design data models and storage; optimize schemas and queries
Build event-driven and asynchronous workflows
Own observability: metrics, logs, tracing and alerting, and act on what production tells you
Take part in on-call, incident response and post-mortems
Improve the engineering environment: CI/CD, infrastructure-as-code, testing
Review code
Set up and maintain AI tooling in the repositories (Claude Code, Codex, Cursor: rules, context, harness) so the team uses it effectively
Responsibilities
Language and platform
5+ years of commercial backend development
Go: idiomatic code, concurrency (goroutines, channels, context and cancellation), memory and performance profiling (pprof)
Data
Relational databases (PostgreSQL, MySQL): schema design, indexes, query plans, transactions and isolation levels, safe migrations
Caching (Redis): when to cache, invalidation, consistency trade-offs
Distributed systems
Service architecture and distributed-systems trade-offs: consistency, availability, idempotency, retries, failure modes
Asynchronous messaging and event-driven design (Kafka, RabbitMQ or NATS): delivery guarantees, ordering, reprocessing
APIs
Designing REST and gRPC APIs: versioning, backward compatibility, contract documentation (OpenAPI / Swagger, Protobuf)
Security and identity
Application security: common vulnerability classes (OWASP Top 10), secrets management, safe handling of user data
OAuth 2.0 / OIDC from the server side: flows, tokens, sessions
Operations
Containers and orchestration (Docker, Kubernetes) at the level of deploying and debugging your own services
Observability (we use Datadog; experience with Prometheus, Grafana, ELK / Graylog or OpenTelemetry also counts): metrics, logs, tracing and alerting; diagnosing incidents in production
Engineering practices
Testing: unit, integration, contract
Git, CI/CD (GitLab CI or similar)
AI-assisted engineering
Daily hands-on use of AI coding tools (Claude Code, Codex, Cursor) for development and review, including configuring them for a repository
English
Reading technical documentation in English
Nice to Have
Web3 backend experience: blockchain integration, wallet infrastructure, account abstraction
High-load systems
Cloud platforms (GCP, AWS or Azure) and infrastructure-as-code
NoSQL databases (MongoDB or similar)
Domain experience in gaming, e-commerce, fintech or payments
HOW WE WORK
Decisions in writing.
Significant technical decisions are written up as an RFC or ADR that lays out the options and trade-offs. We discuss the document, not a blank whiteboard.
AI is part of everyday engineering.
We use AI coding tools for development and review, and we treat configuring them for a codebase as real engineering work.
HOW WE HIRE
Intro call.
Your background, your motivation and the role.
Technical interview.
Built directly on the
What you will own
and
Required
sections above. We won't ask about anything this posting doesn't promise.
Bar raiser.
An engineer from outside the hiring team checks that you raise the overall engineering bar.
THE TEAM
You will work alongside product managers, designers, backend and frontend engineers, QA and DevOps.
BENEFITS
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes medical, dental, and vision, PTO, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we're not just building a business; we're cultivating a community that values creativity, collaboration, and the transformative power of play.
EMPLOYMENT DETAILS
Location: Remote
Employment Type: Full-time
Schedule: 10:00–19:00 (flexible)
Contract: Employment agreement (entity or EOR arranged per candidate location)
EQUAL EMPLOYMENT STATEMENT
Xsolla is dedicated to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, language, sexual orientation, national origin, genetics, political beliefs, disability, age, marital status, social background or other characteristics.
We are committed to compliance with all fair employment practices regarding citizenship and immigration status.
CONTACT
If you have questions regarding our hiring practices, please contact careers@xsolla.com. For more vacancies, visit xsolla.com/careers.
As a Technical Integration Specialist, you will improve the e-commerce experience for hundreds of millions of users across the world by providing first level technical support to e-commerce companies (our customers) as they integrate their websites and mobile applications with Constructor's platform.
● Оценка влияния изменений при автоматизации отчетности, своевременное вовлечение соответствующих экспертов в процесс согласования изменений. ● Подготовка материалов и проведение презентаций по предложениям оптимизации отчетности для владельцев бизнес-процессов.
Location: Anywhere in Belgium, France
HEALTH CAN’T WAIT.
Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.
Alan exists to end the wait.
Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.
We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.
Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.
At Alan, we want people to find the right product to take care of themselves, as early and as easily as possible. Getting a new pair of glasses usually means an appointment, a lost prescription, 47 frames tried on in a store, and a two-week delay. Most people put it off for months.
The Shop is how Alan members get glasses, lenses and well-being products in a few clicks, covered by their insurance when possible. Most e-commerce teams are incentivized to sell more. We're incentivized to get members the right product at the right time for their health.
We're looking for a fullstack engineer to join the Shop crew. One brief: help our members choose what is right for them, when it is right for them, in a few clicks. Everything else, we figure out together.
ABOUT THE SHOP CREW
The Shop crew is a fully autonomous product team that owns the whole lifecycle of the Shop: not just the code, but the whole business. Product managers, product marketers, ops specialists, designers, data scientists and engineers work side by side on one mission.
What we've built so far:
- An end-to-end optics experience: frames and lenses, virtual try-on, prescription scanning, and checkout priced against each member's coverage.
- One commerce platform behind the whole Shop and its three verticals.
- A growing well-being catalog: about 14 brands and 170 products today, thousands soon.
The Shop is growing fast: more products, smoother flows, and an experience that's more and more integrated into the rest of Alan for our members. The crew needs to grow too, and that means plenty of new opportunities for engineers.
WHAT YOU'LL DO
The Shop is one of the most varied crews in Alan Engineering. In the same week, you might:
- 🔌 Build integrations with our customized e-commerce back office, our in-house virtual try-on, suppliers and partner opticians.
- 🛍️ Ship member-facing flows: dynamic catalogs, purchase flows tailored to each member's coverage, prescription scanning, returns, and out-of-pocket purchases like lens upgrades and extra pairs.
- 🌿 Scale the catalog beyond optics, with discovery and personalized navigation that still work at thousands of products.
- ⚖️ Navigate legal ground: e-commerce rules, invoicing, France's 100% Santé reform, and supplier compliance. Selling medical devices is not like selling socks.
- 📣 Help products reach members in the Alan app, in campaigns, and through Mo, our AI health assistant. A shop that can't promote its products is just a warehouse.
- 📦 Work with ops on orders, deliveries and customer service, so a two-day delay never surprises a member.
You won't just write code. You'll question supplier contracts, debate marketing copy, and debug prescription-scanning logic. Some days it feels less like building software and more like running a small business. That's the point. And the impact is direct: when someone orders their glasses faster, they literally see better, sooner.
WHAT WE'RE LOOKING FOR
- 8+ years building scalable software, with full-stack experience across backend and frontend.
- A strong product mindset. You want to understand the why before the how, and you enjoy working with members, ops, legal and marketing.
- Ownership from start to finish: you frame the problem, ship the solution, and watch the numbers afterwards.
- Comfort with ambiguity and complex problems. You help shape the scope instead of waiting for a spec.
- Clear communication with non-engineers, in English (French is a plus, since our first market is France).
- Humility, curiosity, and a real interest in making healthcare more accessible.
BONUS POINTS
- Experience with e-commerce: catalogs, checkout, payments, order management, or a headless commerce platform like Saleor.
- Curiosity about where e-commerce meets healthcare.
- Experience with mobile (React Native) or with LLM-powered product features.
HOW WE WORK
- Our stack: React and React Native on the frontend, Python/Flask and PostgreSQL on the backend, all in one monorepo. Saleor powers our commerce back office.
- We deploy daily, and the engineers who make product decisions are the ones who build them.
- We use AI coding agents every day to move faster and focus on the hard problems.
- You own decisions, outcomes and a whole domain, and your incentive is to build what's best for members.
⭐ THE ENGINEERING TEAM ⭐
In our engineering team, we build the infrastructure, interfaces, and applications to provide first-class service to our members, health professionals, and even ourselves!
Being an engineer at Alan means joining a team of talented, committed and passionate engineers, with a lot of product interaction.
We move fast, with a lot of ownership, and are proud to tackle big problems!
Our process is very simple: those who make product decisions are the same ones who build them.
Our stack is React, Python/Flask, PostgreSQL in a monorepo. If you are not familiar with this stack but are a keen learner, it is totally fine. We deploy daily and believe in distributed ownership - you build it, you own it.
Want to know more? Read https://blog.alan.com/tech-et-produit/engineering-organisation-at-alanthis article https://alan.com/en/blog/discover-alan/a/engineering-organisation-at-alan if you want to discover how life as an Engineer at Alan and this article https://medium.com/alan/engineering-career-path-at-alan-e5de5c2e740c on our Engineering career path.
🌍 HOW WE WORK
Location: You must be legally eligible to work in France, Belgium, or Spain.
Remote work: We offer remote work flexibility, but we value in-person collaboration. We are looking for people who want to help people live in good health to 100 while helping employers turn health benefits from a cost center into their most valuable investment..
🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES.
If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success.
If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?
Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!
🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor pages for more info.
YOU WANT TO KNOW MORE ABOUT ALAN?
- 🙌 Perks & Benefits https://alan.com/en/careers/a/salary-equity: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.
- 🤘 A strong culture https://alan.com/en/about/a/leadership-principles: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work
Location: Serbia, Worldwide
Social Discovery Group
(SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another.
Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world.
We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world.
We’re proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).
We are looking for a Product Owner to own the paying customer's experience after purchase.
We're not looking for a task manager. We're looking for someone who will own a part of the product end-to-end, from hypothesis to results.
Your mission
You'll own what happens after a user pays: getting every paying customer to a quality match as fast as possible.
This is not a classic subscription-retention role, and it's not SaaS onboarding. We need someone who knows how to increase the share of customers who reach the value moment, through better activation, matching, relevance, and experience.
What you'll work on
— Getting offer volume right: making sure customers see neither too many nor too few options
— Improving the relevance of recommendations and building trust in what we show
— Increasing relevant invites to paying customers
— Raising the probability that a new customer forms a quality match in their first week
— Designing mechanics that bring users back into conversations (e.g. gamification, nudges, reminders)
— Understanding which matching parameters matter most for different user segments, and using segmentation, personalization, and data enrichment of offers to improve results
The quality of free members' communication itself is outside this role. Your focus is activation, matching, relevance, and experience.
How you'll work
— Find bottlenecks and growth points in the post-purchase journey using data, research, and common sense
— Turn ideas into clear, testable hypotheses with defined success metrics
— Work with engineers, designers, analysts, and data/ML specialists to ship fast and efficiently
— Manage requirements, priorities, and timelines for smooth, predictable delivery
— Run experiments, analyze results and product metrics, then iterate and scale what works
Who we're looking for
A B2C product person with hands-on experience in:
— Customer experience and customer journey design, activation, onboarding, or the first-session experience
— Discovery-driven products with a large volume of offers or listings
— Search or feed relevance, matching, or recommendation systems
— Segmentation, personalization, and enriching offers with data
Relevant backgrounds
Marketplaces and aggregators, dating and social discovery, real estate and classifieds, e-commerce with large catalogs, or any product built around discovery, matching, recommendations, or personalization.
We expect from you
— You know how to formulate hypotheses and define requirements
— You can drive delivery
— You know how to validate results and run A/B tests and other experiments
— You're comfortable with qualitative and quantitative product research
— You work well cross-functionally with designers, analysts, and engineers
— You understand product metrics and how to find growth opportunities
— You focus on results, not process
— You take ownership instead of waiting for direction
— You're comfortable with changing priorities
— You communicate clearly and directly
— You treat failures as learning, not setbacks
What do we offer:
REMOTE OPPORTUNITY
to work full-time;
The
initial pay level
or
pay range
for this role will be shared with candidates during the recruitment process and before the commencement of employment;
Vacation
28 calendar days per year;
7 wellness days per year
(time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
Bonuses up to $5000
for recommending successful applicants for positions in the company;
50%
payment for professional training, international conferences, and meetings;
Corporate discount for
English lessons;
Health benefits.
According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);
Workplace organization.
The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
Internal gamified gratitude system:
receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.
Sounds good? Join us now!
- Активно искать и привлекать новых B2B-клиентов: торговые и import/export компании, e-commerce, IT и международный сервисный бизнес; - С нуля развивать клиентскую и партнерскую сеть;
Location: Colombia
About the Role
We're hiring an Ops & Marketing Project Manager to be the organization backbone of a small, fast-moving team. Plans get made in Slack, work gets briefed in Notion, and the gap between those two is where things quietly die. You're the person who closes that gap.
This role sits primarily on the operations side of our home fragrance brand. You'll own wholesale operations end to end, and you'll be the one keeping product development, inventory, and production moving: chasing suppliers, holding timelines, building the project boards, and making sure nothing sits waiting on an answer nobody asked for.
You'll also own the marketing calendar and the project flow behind it. Our marketing team moves fast across website, paid, email, and creator work, and it needs someone who makes sure that once something is decided it has an owner, a date, a dependency map, and someone chasing it. You're not deciding what we launch. You're the person who knows the status of everything, without being asked.
We're an AI-forward company, and this is an AI-forward role. Claude is part of how this team works every day, not a side experiment. We expect you to build your systems, SOPs, trackers, and reporting with AI in the loop, and to keep finding the places where it takes busywork off your plate and off the plates of the people around you. You don't need a technical background. You do need real curiosity and the willingness to make it part of how you work.
What You'll Do
Own wholesale day to day: processing orders, charging payments, creating shipments and inbounds, and the customer service that comes with it
Create 3PL orders for suppliers, samples, and anything else needed
Write the SOPs as you go, so the function can be handed to a dedicated coordinator over time. Designing your own replacement here is part of the job, not a threat to it
Product Development, Inventory, and Production
Supplier follow-up, cost comparisons, timelines, and project boards across new products and packaging
Stay closely on top of production status and timelines, and flag slippage early enough that we can do something about it
Support inventory operations and learn the fundamentals of production from the team, with room to take on more here over time
The Marketing Calendar
Own a single calendar across brands and channels: website, paid creative, email and SMS, creator and UGC, promotions, and product launches
Hold the dates. Work backwards from the launch date rather than forwards from today, so creative, approvals, and builds land in the right order
Turn strategy into briefed work. When a plan arrives as ten line items with five names attached, you break it into owned tasks with real dates and confirm who has what
Catch collisions before they cost a day: duplicate briefs, two designers on the same asset, work blocked on an approval nobody requested
Run the weekly cadence. What shipped, what slipped and why, and what's at risk next week, published without being asked for it
Systems, Notion, and AI
Own Notion as the system of record for these areas: structure, templates, status hygiene, and getting people to actually use it
Build real systems where only informal structure exists today, then keep them alive. A board nobody updates is worse than no board
Use AI to build and run those systems, from drafting SOPs and briefs to pulling together reporting and tracking what's outstanding
Keep creator and partnership records, contracts, and payments accurate and moving, in step with finance and the partnerships team
Requirements
What We're Looking For
Exceptional organization. This is the single most important quality for this role
3+ years managing multiple concurrent projects across teams
Operations experience in e-commerce, consumer brands, wholesale, or supply chain
Direct marketing experience, ideally owning or running a marketing calendar across channels
You already use AI seriously in your own work, and you can show us how. We care more about how you think with it than which tools you've touched
Hands-on Notion experience. You've built databases and views that other people relied on, not just filled in someone else's
Experience working inside a CRM and keeping it clean and current (Folk, HubSpot, Salesforce, Klaviyo, or similar)
Strong follow-through. You're persistent with suppliers, vendors, and teammates until you get an answer
The instinct to surface problems early, with a recommendation attached
Strong written communication. Most of this job happens in writing, across time zones
Strong English communication skills
Strong Excel and Google Sheets skills, and comfort across Word, PowerPoint, and Google's suite of tools
Nice to Have
Wholesale or B2B operations experience, including basic customer service
Familiarity with Shopify, Cin7, Klaviyo, or Figma
Experience with product development or packaging timelines
Benefits
💰 Competitive salary in USD
🕒 Flexible working schedule
🌎 100% remote, long-term career opportunity
Location: Poland
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
We’re looking for a hands-on Financial Controller who can own the entire finance function, from accurate bookkeeping and monthly reporting to financial analysis and strategic recommendations.
You’ll be responsible for ensuring the books are accurate, building financial visibility across offers and marketing channels, and helping the founder make better business decisions. This role combines strong controller discipline with fractional CFO-level judgment.
Responsibilities
Own the monthly financial close and ensure accurate, timely financial statements (P&L, balance sheet, and cash flow).
Clean up and maintain the chart of accounts and oversee external accountants, tax preparers, and bookkeeping support.
Build financial reporting for contribution margins, marketing efficiency, payroll costs, cash runway, and profitability by offer and channel.
Develop rolling cash forecasts, budgets, and financial models to support business decisions.
Provide monthly written insights and actionable recommendations on profitability, spending, hiring, and growth investments.
Identify and reduce unnecessary vendor and software expenses.
Establish financial controls, payment approval processes, and documented workflows.
Oversee contractor and international payroll processes across multiple countries.
Requirements
3+ years of finance experience, including experience as a Controller, Finance Manager, or Head of Finance.
Hands-on experience with US accounting and US-entity financials; Puerto Rico or multi-entity experience is a plus.
Experience in a business where marketing spend is a major expense, ideally in e-commerce, DTC, SaaS, agencies, or digital products.
Strong financial modeling, spreadsheet, and accounting software skills.
Ability to translate financial data into clear insights and actionable business recommendations.
Excellent written and spoken English, with strong EST time zone overlap.
Nice to have:
CPA, ACCA, or equivalent accounting qualification.
Experience with international entities, outsourced finance teams, or fast-growing businesses.
Spanish language skills.
Benefits
Competitive salary in USD
Fully remote
УдалённоPoland; Excellent written and spoken English, with strong EST time zone overlap
Location: South Africa; Pakistan; Philippines; Egypt; Morocco; Colombia
About Huzzle
At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups and established businesses in SaaS, MarTech, FinTech, and EdTech.
Unlike traditional outsourcing, you’ll be placed directly with a client as a core member of their team—giving you real ownership, career progression, and long-term stability.
Role Type: Full-time
Engagement: Independent Contractor
Job Summary
Are you a high-energy hunter who thrives on the phones? This team is at the forefront of the creator economy revolution, connecting innovative brands with world-class creators to drive unprecedented growth. As a Sales Development Representative, you will be the engine of the sales pipeline, engaging marketing leaders at high-growth e-commerce brands and qualifying the opportunities that shape the future of the company. If you are a disciplined, high-volume caller who loves the thrill of the chase and wants to play a pivotal role in a fast-paced creative environment, this is your stage.
Key Responsibilities
Execute 200+ cold calls per day across dedicated, protected call blocks to build a robust sales pipeline
Engage decision-makers (Heads of Growth, Marketing Directors, Founders) to identify pain points and qualify leads based on fit and urgency
Book 10–15 qualified meetings per week, ensuring calendar invites are sent immediately and handoff notes are detailed for the Account Executive team
Maintain a pristine CRM by logging every call outcome, building verified call lists daily via Apollo.io, and managing follow-ups/callbacks with precision
Take ownership of the meeting lifecycle by confirming appointments 24 hours in advance and aggressively re-booking no-shows the same day
Utilize proven talk tracks to navigate gatekeepers, handle objections, and communicate the value of creator-led marketing
Requirements
1–3+ years of experience as an SDR/BDR with a heavy focus on high-volume cold calling (150-200+ dials per day)
A solid understanding of e-commerce marketing fundamentals, including paid ads, SEO, ROAS, and the Shopify ecosystem
Experience prospecting SMB and mid-market e-commerce brands, ideally generating $10M–$200M in annual revenue
Experience engaging decision-makers, including Marketing Directors, Heads of Growth, E-commerce Managers, Digital Marketing Managers, and founders
Good understanding of digital marketing services, including paid advertising, SEO, email/SMS marketing, conversion rate optimisation, ROAS, and Shopify
Strong cold calling, objection handling, gatekeeper navigation, and appointment-setting skills
Experience using CRMs and sales engagement tools such as HubSpot, Salesforce, Apollo, Aircall, Orum, or Nooks
Ability to qualify prospects, identify business needs, and secure meetings with relevant decision-makers
Strong CRM discipline, including accurate call logging, timely meeting invitations, follow-ups, and AE handover notes
Benefits
🌎 Fully remote role with flexible working hours
🚀 Work with high-growth international companies
📈 Clear career progression to Account Executive and beyond
🎯 Performance-based bonuses and incentives
🧠 Ongoing training, mentorship, and sales development support
Location: Bulgaria; Montenegro; Kosovo; Bosnia and Herzegovina; North Macedonia; Slovenia
About Huzzle
At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team.
Role Type: Full-time
Engagement: Independent Contractor
Job Summary
We are looking for a Senior Meta Ads Specialist with 4–5+ years of hands-on experience managing, optimizing, and scaling high-performing Facebook and Instagram advertising campaigns.
The ideal candidate is a data-driven performance marketer with a proven track record of managing substantial advertising budgets, generating measurable ROI, and developing paid social strategies that drive customer acquisition and revenue growth.
You should be confident taking full ownership of Meta advertising accounts, analyzing campaign performance, testing creative strategies, and scaling successful campaigns while maintaining profitability.
Key Responsibilities
C
ampaign Strategy & Execution: Plan, launch, manage, and optimize Meta Ads campaigns across Facebook and Instagram.
Budget Management: Manage and strategically allocate advertising budgets to maximize ROAS and minimize customer acquisition costs.
Campaign Optimization: Continuously optimize campaigns based on CPA, CPL, CTR, CPC, conversion rates, and ROAS.
Audience Targeting: Develop and test prospecting, retargeting, lookalike audience, and broad targeting strategies.
Creative Testing: Collaborate with creative teams to develop, test, and refine high-converting ad creatives, copy, and messaging.
Tracking & Attribution: Implement and troubleshoot Meta Pixel, Conversions API (CAPI), and conversion tracking.
Performance Reporting: Build and present detailed performance reports with actionable insights and recommendations.
Scaling Campaigns: Identify winning campaigns and scale advertising spend efficiently without compromising profitability.
Funnel Optimization: Analyze landing pages, conversion funnels, and customer journeys to improve overall campaign performance.
Platform Expertise: Stay updated on Meta advertising algorithm changes, platform updates, and paid social best practices.
Requirements
4–5+ years of proven experience managing Meta Ads (Facebook and Instagram) campaigns.
Demonstrated success in scaling paid social campaigns and delivering strong ROI/ROAS.
Advanced proficiency with Meta Ads Manager, Meta Business Suite, and Events Manager.
Strong understanding of campaign structures, audience segmentation, bidding strategies, and budget optimization.
Hands-on experience managing significant monthly advertising budgets.
Expertise in Meta Pixel, Conversions API, conversion tracking, and attribution.
Proven ability to develop and execute structured A/B testing strategies.
Strong analytical skills and experience using GA4, Looker Studio, or similar reporting tools.
Experience working with e-commerce brands, lead generation businesses, or digital marketing agencies.
Excellent written and verbal English communication skills.
Ability to work independently, manage multiple campaigns, and deliver results in a fast-paced remote environment.
A strong portfolio or case studies demonstrating measurable campaign performance and successful scaling.
Nice to Have
Experience with Shopify, WooCommerce, or other e-commerce platforms.
Familiarity with Google Ads, TikTok Ads, or other paid acquisition channels.
Experience managing multiple client advertising accounts simultaneously.
Knowledge of landing page optimization, CRO, and marketing automation.
Previous experience working with UK, US, or international clients.
Benefits
💻 Fully Remote: Work from anywhere with international teams
🤝 Peer Community: Connect with high-performing sales professionals in our network
🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals
ГибридBarcelona, Spain
УдалённоseniorRussia; Moscow; Perm
Anywhere in Belgium, France
УдалённоSerbia, Worldwide
УдалённоColombia; Build real systems where only informal structure exists today, then keep them alive; Most of this job happens in writing, across time zones
