Product Owner (Matchmaking)

Location: Serbia, Worldwide Social Discovery Group (SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another. Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world. We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world. We’re proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025). We are looking for a Product Owner to own the paying customer's experience after purchase. We're not looking for a task manager. We're looking for someone who will own a part of the product end-to-end, from hypothesis to results. Your mission You'll own what happens after a user pays: getting every paying customer to a quality match as fast as possible. This is not a classic subscription-retention role, and it's not SaaS onboarding. We need someone who knows how to increase the share of customers who reach the value moment, through better activation, matching, relevance, and experience. What you'll work on — Getting offer volume right: making sure customers see neither too many nor too few options — Improving the relevance of recommendations and building trust in what we show — Increasing relevant invites to paying customers — Raising the probability that a new customer forms a quality match in their first week — Designing mechanics that bring users back into conversations (e.g. gamification, nudges, reminders) — Understanding which matching parameters matter most for different user segments, and using segmentation, personalization, and data enrichment of offers to improve results The quality of free members' communication itself is outside this role. Your focus is activation, matching, relevance, and experience. How you'll work — Find bottlenecks and growth points in the post-purchase journey using data, research, and common sense — Turn ideas into clear, testable hypotheses with defined success metrics — Work with engineers, designers, analysts, and data/ML specialists to ship fast and efficiently — Manage requirements, priorities, and timelines for smooth, predictable delivery — Run experiments, analyze results and product metrics, then iterate and scale what works Who we're looking for A B2C product person with hands-on experience in: — Customer experience and customer journey design, activation, onboarding, or the first-session experience — Discovery-driven products with a large volume of offers or listings — Search or feed relevance, matching, or recommendation systems — Segmentation, personalization, and enriching offers with data Relevant backgrounds Marketplaces and aggregators, dating and social discovery, real estate and classifieds, e-commerce with large catalogs, or any product built around discovery, matching, recommendations, or personalization. We expect from you — You know how to formulate hypotheses and define requirements — You can drive delivery — You know how to validate results and run A/B tests and other experiments — You're comfortable with qualitative and quantitative product research — You work well cross-functionally with designers, analysts, and engineers — You understand product metrics and how to find growth opportunities — You focus on results, not process — You take ownership instead of waiting for direction — You're comfortable with changing priorities — You communicate clearly and directly — You treat failures as learning, not setbacks What do we offer: REMOTE OPPORTUNITY to work full-time; The initial pay level or pay range for this role will be shared with candidates during the recruitment process and before the commencement of employment; Vacation 28 calendar days per year; 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave; Bonuses up to $5000 for recommending successful applicants for positions in the company; 50% payment for professional training, international conferences, and meetings; Corporate discount for English lessons; ​ Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children); ​ Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years; Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc. Sounds good? Join us now!