Renmoney

Location: Lagos, Nigeria The MIS Specialist will be responsible for operational reporting, data analysis, performance monitoring, and management insights across the Contact Centre. This role will ensure that accurate and timely data is available to monitor operational performance, identify trends and gaps, support staffing decisions, and improve overall customer experience and Contact Centre efficiency across Inbound Calls, Live Chat, Email, and social media. Requirements Key Responsibilities Operational Reporting & Data Management Prepare and deliver daily, weekly, monthly, and ad-hoc operational reports. Consolidate, validate, and reconcile data from multiple systems to maintain a single source of truth. Monitor and report on key performance indicators, including FCR, CSAT, NPS, AHT, Service Level, and Productivity. Automate recurring reports and streamline processes to reduce manual reporting activities. Performance & Customer Contact Analysis Analyze contact center performance by channel, team, agent, and issue type to uncover trends and performance gaps. Investigate significant anomalies and performance drops through root cause analysis to assess operational impact. Provide actionable insights and data to Team Leads and Managers to support coaching, performance management, and incentive calculations. Business Intelligence & Management Insights Develop and maintain dashboards that provide executive visibility into performance, workforce efficiency, and service delivery. Translate operational data into strategic management insights, highlighting emerging risks and opportunities for improvement. Prepare management reports and presentations for strategic stakeholder reviews. Support business cases, budgeting, and capacity planning through forward-looking data insights. Stakeholder Collaboration & Continuous Improvement Collaborate cross-functionally with internal teams to obtain and validate operational data. Translate stakeholder requirements into practical analytical and reporting solutions. Support initiatives involving new products, channels, or systems by providing impact assessments and workforce forecasts. Recommend and drive improvements to reporting processes and operational workflows based on data findings. Workforce Management & Planning Forecast contact center demand and determine staffing requirements based on historical trends, seasonality, and customer volumes. Develop and maintain staffing plans, shift schedules, and capacity models across all operational channels. Monitor staffing levels against actual demand to identify capacity gaps, overstaffing, or understaffing, and recommend adjustments. Track key workforce metrics, including occupancy, utilization, shrinkage, absenteeism, attrition, and schedule adherence. Qualifications & Experience 3–5 years' relevant experience in Contact Centre Analytics, Workforce Management, Operations Analytics, or Business Intelligence. Experience working in a high-volume Contact Centre environment, with an understanding of workforce planning and operational performance. Experience supporting multiple customer service channels, such as Voice, Email, Live Chat, and social media. Experience in fintech, banking, telecommunications, e-commerce, or another customer-focused industry is an advantage. Technical Skills & Core Competencies Advanced Microsoft Excel skills (Pivot Tables, XLOOKUP, Power Query) and proficiency in Power BI or equivalent dashboard tools. Experience using Contact Centre, CRM, telephony, or Workforce Management (WFM) systems. Solid understanding of Contact Centre operations, workforce metrics, KPIs, and forecasting methodologies. Strong analytical, problem-solving, and stakeholder communication skills, with the ability to translate data into actionable business insights.

Location: Lagos, Nigeria Who We Are We are a customer-focused financial services organization committed to integrity, operational excellence, and responsible growth. Our Risk & Compliance function plays a critical role in protecting customers, safeguarding company assets, and ensuring regulatory adherence across all operations. We operate in a fast-paced environment where vigilance, data-driven decision-making, and collaboration are essential to maintaining trust and preventing financial crime. About the Role The Fraud Intern will support the in monitoring transactions, investigating suspicious activities, and assisting with fraud prevention initiatives. This role provides hands-on exposure to fraud detection processes, case management, reporting, and regulatory compliance within a structured financial services environment. This is an opportunity for a detail-oriented and analytical individual to gain practical experience in fraud risk management and financial crime prevention. What You’ll Do Transaction Monitoring & Review Monitor customer transactions and system alerts to identify suspicious or unusual activities. Escalate potentially fraudulent cases to senior team members for further investigation. Assist in reviewing flagged accounts and documenting findings. Investigation Support Support preliminary fraud investigations by gathering relevant data and transaction history. Maintain accurate case documentation and update internal tracking systems. Assist with customer verification and follow-up where required. Reporting & Documentation Prepare daily and weekly fraud monitoring reports. Maintain proper records of fraud cases and resolutions. Support data analysis to identify fraud trends and patterns. Process Improvement & Compliance Assist in reviewing fraud prevention controls and procedures. Support implementation of updated fraud policies where required. Ensure adherence to internal controls and regulatory guidelines. Collaboration Work closely with Operations, Customer Service, Technology, and Risk teams. Participate in team meetings and contribute to fraud awareness initiatives. Requirements What You Bring Bachelor’s degree in Accounting, Finance, Economics, Business Administration, or a related field. Strong analytical and problem-solving skills. High attention to detail and accuracy. Basic understanding of fraud risk or financial crime concepts is an advantage. Proficiency in Microsoft Excel and other basic reporting tools. Strong written and verbal communication skills. Ability to handle sensitive information with confidentiality and integrity. Benefits What’s In It For You Hands-on experience in fraud detection and financial crime prevention within a regulated environment. Exposure to real-time transaction monitoring and investigative processes. Opportunity to work closely with experienced Risk and Compliance professionals. Practical understanding of internal controls, compliance, and fraud mitigation strategies. A structured learning environment that supports professional growth and career development.Top of FormBottom of Form

Location: Lagos, Nigeria What You Will Do Lead requirements gathering sessions with business and product stakeholders to understand business needs and objectives. Translate high-level business requirements into detailed functional and non-functional specifications. Analyze existing systems, processes, and workflows to identify opportunities for improvement and optimization. Design and document business processes, use cases, user stories, workflows, process maps, and system interactions. Develop solution proposals that balance business goals, customer experience, technical feasibility, scalability, and maintainability. Collaborate with Product Managers to refine requirements and define deliverable scope. Partner with Engineering teams to validate solution designs and ensure technical alignment before development begins. Identify edge cases, dependencies, technical risks, and implementation constraints early in the delivery lifecycle. Define and document APIs, integration requirements, data flows, and system interactions where required. Ensure solutions consider security, performance, scalability, reliability, and compliance requirements. Support engineering teams throughout development by clarifying requirements and resolving ambiguities. Facilitate communication between business and technical stakeholders to drive alignment and delivery success. Participate in sprint planning, backlog refinement, solution reviews, and release planning activities. Work closely with QA teams to ensure requirements are testable and acceptance criteria are clearly defined. Review implemented solutions to ensure they meet business expectations and documented requirements. Drive continuous improvements in analysis, documentation, and delivery processes. Requirements What You Bring Educational Qualification Bachelor's degree in Computer Science, Information Technology, Engineering, Mathematics, Business Information Systems, or a related discipline. Master's degree is an added advantage. Professional Certifications Certified Business Analysis Professional (CBAP) is an advantage. PMI Professional in Business Analysis (PMI-PBA) is desirable. Agile, Scrum, or Product-related certifications are an added advantage. System Design, Solution Architecture, or Technology-related certifications are beneficial. Experience Minimum of 5-8 years of experience in Systems Analysis, Business Analysis, Product Delivery, Solution Design, or related technology roles. At least 3 years working within software development environments using Agile methodologies. Experience within fintech, banking, financial services, or other high-growth technology-driven organizations. Hands-on experience documenting functional requirements, system specifications, workflows, and integrations. Experience collaborating directly with Engineering, Product, Architecture, and QA teams throughout the product development lifecycle. Benefits Opportunity to shape the future of fintech in Nigeria by helping deliver products that impact millions of customers. Ownership of solution design and requirement definition for high-impact digital initiatives. Exposure to modern technology platforms, product development practices, and innovative financial services solutions. Opportunity to work closely with Product, Engineering, Design, Data, and Executive Leadership teams. Continuous learning, mentorship, and professional development opportunities. Competitive compensation and the opportunity to solve challenging business and technology problems. A fast-paced, collaborative, and inclusive work environment where innovation is encouraged and growth is a priority. Competitive compensation.

Location: Lagos, Nigeria Who we are At Renmoney, we believe financial inclusion should be simple and human. We are building an agile, collaborative and excellence-driven team where people are encouraged to take ownership and make an impact. The position As an Inventory Officer, you will be responsible for maintaining accurate records of company assets and inventory. You will support the proper documentation, tracking and management of company assets and inventory, while also providing administrative support to the team as required. What you'll do Maintain accurate documentation and records of company assets. Track company assets and ensure records are kept up to date. Maintain inventory records and monitor stock levels. Support the movement, allocation and tracking of inventory and company assets. Conduct regular inventory checks and reconcile records where necessary. Maintain organised documentation for easy tracking and reference. Support other administrative tasks and projects as assigned. We are the place for you if You are organised and detail oriented. You are comfortable managing records and keeping information accurate. You take ownership of your responsibilities and follow tasks through. You are reliable and able to work with minimal supervision. You are comfortable handling routine administrative tasks. You are willing to support the team where needed. This job is perfect for you if You enjoy keeping things organised and well documented. You pay close attention to details. You are comfortable working with spreadsheets and maintaining records. You can keep track of multiple items and follow up when necessary. You are proactive and willing to support beyond your core responsibilities. You will not enjoy this job if You do not enjoy routine record-keeping and administrative work. You are not detail oriented. You struggle to keep information organised and up to date. You prefer a role with little structure or follow-up. Requirements What you bring At least, HND degree in Business Administration, Accounting, Supply Chain, or a related field. 1–2 years of experience in inventory, asset management, administration or a related role. Good organisational and record-keeping skills. Proficiency in Microsoft Excel or Google Sheets. Strong attention to detail. Good communication and follow-up skills. The ability to work independently and manage routine tasks effectively. Benefits What's in it for you Gain broad exposure to asset and inventory management in a fast-paced fintech environment. Work with different teams across the organisation. Develop your administrative, documentation and coordination skills. Be part of a collaborative team where your work directly supports smooth business operations.

Location: Lagos, Nigeria Who we are We’re a team determined to challenge the status quo and make financial inclusion count for millions of under-banked individuals and small business owners by making finance simple and useful to them. Our product suite is led by credit and we’re building broader offerings for our users. Our vision is to unlock the power of finance to create opportunities for all. We are the place for you, if You are excited about technology and the complexities of the future. You’re looking for a place to learn and grow. You care a lot about detail and pride yourself in impeccable execution. You can collect and analyze lots of data and feed in just the right amount of intuition to make sound decisions. You are ready to work extremely hard, at a fast pace, to achieve audacious goals. You love to speak up, ask questions and are comfortable challenging anyone or any idea. The position Renmoney is looking for a hands-on Team Lead, Collections, to manage and drive the performance of our collections team. This role is responsible for leading day-to-day collections operations, ensuring recovery targets are met, and improving the efficiency of our delinquency management processes across the loan portfolio. Key Responsibilities Lead, coach, and manage a team of collections officers/agents to meet daily, weekly, and monthly recovery targets Monitor and analyze delinquency buckets, recovery rates, and portfolio-at-risk (PAR) metrics, taking corrective action where performance lags Develop and refine collections strategies and scripts across different delinquency stages (early, mid, late-stage recovery) Ensure collections activities comply with CBN regulations and internal risk/compliance policies Collaborate with Credit Risk, Product, and Customer Experience teams to improve repayment journeys and reduce roll rates Track and report on team performance, recovery trends, and NPL movement to senior management Identify process gaps in the collections workflow and recommend tools/automation to improve efficiency (e.g., dialer systems, SMS/USSD reminders, self-service repayment channels) Handle escalations and complex delinquent cases requiring negotiation or restructuring Train and onboard new collections team members on policies, tools, and best practices Requirements Requirements Minimum of 6 years’ experience within a digital lending environment. Candidates must have meaningful experience in digital lending/fintech businesses where collections are predominantly managed through technology-enabled channels. Experience should demonstrate an understanding of the digital lending lifecycle and collections across delinquency buckets. Minimum of 4+ years in a Team lead or supervisory capacity. Must have directly managed Collections Officers/Agents including agent productivity and collections performance. Strong understanding of delinquency management, collection strategies, treatments, credit risk fundamentals Familiarity with collections tools (dialers, CRM,, loan management systems) Data-driven approach, comfortable working with excel etc. Strong leadership, coaching, and people-management skills Excellent negotiation and conflict-resolution skills Knowledge of CBN lending and recovery regulations is a plus Personal Attributes Self-driven leader with strong ownership and ability to thrive under pressure. Results-focused , with excellent execution, analytical, and target-tracking skills. Innovative , always seeking better, more efficient solutions. Clear communicator with strong interpersonal and relationship skills. Organized team player , able to prioritize, meet deadlines, and collaborate effectively. This job is perfect for you if you Enjoy prospecting and coming up with solutions to onboard and convert large-scale customer relationships Are a self-starter, take initiative, work collaboratively and can self-manage in ambiguity Have excellent verbal and written communication skills You will not enjoy this job if you Work best in structured, hierarchical settings Require clear, pre-set deliverables and constant direction Are used to working with a large team Benefits Private Health Insurance Pension Plan Paid Time Off Work From Home Training & Development Performance Bonus

Location: Lagos, Nigeria Client Acquisition & Sales: Develop and execute acquisition strategies to identify, onboard, and grow new SME clients while driving loan origination targets. Relationship Management & Retention: Maintain strong, long-term relationships with SME clients through regular business reviews, proactive engagement, and high-quality service delivery. Credit Assessment & Underwriting Support: Evaluate prospective clients' business operations, financial stability, and creditworthiness to determine suitability for lending. End-to-End Deal Execution: Guide clients through loan requirements and manage the end-to-end application and documentation process for timely approval. Cross-Functional Collaboration: Partner with cross-functional stakeholders to ensure efficient loan processing and disbursement. Portfolio Performance & Risk Management: Monitor loan portfolio performance to proactively detect emerging credit risks, manage repayment concerns, and identify cross-selling opportunities. Compliance & Risk Control: Ensure all commercial activities, client engagements, and documentation strictly adhere to internal policies, risk guidelines, and regulatory requirements. Market Intelligence & Reporting: Track industry trends and competitor activities to inform commercial strategies, providing regular performance insights and pipeline updates to management. Requirements Bachelor’s degree in Finance, Business Administration, Economics, or a related field, with 4–5 years of experience in relationship management, lending, or sales within financial services; ideally serving SME clients. Proven success in meeting or exceeding loan origination, sales, and portfolio growth targets through proactive client acquisition and cross-selling. Strong knowledge of SME lending, financial statement analysis, credit risk assessment, and loan structuring to evaluate business creditworthiness accurately. Excellent negotiation and communication skills, with a track record of partnering effectively with internal teams (Credit, Risk, Operations) to ensure seamless deal execution and disbursement. Proficiency in using pipeline management tools to track sales activities and monitor portfolio performance.

Location: Lagos, Nigeria The Card Operations Manager is responsible for the effective day-to-day management of Renmoney’s debit and credit card operations, ensuring operational stability, regulatory and scheme compliance, accurate reconciliation and settlement, effective fraud controls, efficient card issuance and personalisation, and a consistently positive cardholder experience. The role will oversee the end-to-end operational processes supporting the card business and work closely with internal stakeholders, card schemes, processors, personalisation bureaus and other service providers to ensure that card products are delivered reliably, securely and efficiently. 1. Card Operations Management Manage the end-to-end operational processes for Renmoney’s debit and credit card portfolio, including card issuance, personalisation, activation, transaction processing, reconciliation, settlement and dispute management. Ensure card operational processes are efficient, scalable and appropriately controlled. Identify opportunities to automate manual card operations processes and improve turnaround times. Monitor operational performance and proactively address issues that could affect card availability, transaction processing or customer experience. Develop, maintain and continuously improve card operations procedures, process maps and operating manuals. 2. Regulatory and Card Scheme Compliance Ensure card operations comply with all applicable CBN, NIBSS and card scheme requirements, including Mastercard, Verve, Visa and AfriGO requirements w Monitor changes in regulatory and scheme rules and coordinate implementation of required operational changes. Ensure all required regulatory and scheme reports are accurate and submitted within stipulated timelines. Coordinate responses to internal audits, external audits, regulatory reviews and card scheme assessments. Ensure audit and compliance findings relating to card operations are addressed within agreed timelines. 3. Card Issuance, Personalisation and Inventory Management Manage card ordering, inventory, personalisation, activation and distribution processes. Maintain adequate card stock levels to support approved issuance plans and prevent stock-outs. Work closely with card personalisation bureaus and other service providers to ensure cards are produced and delivered within agreed service levels. Monitor card issuance turnaround times and resolve operational bottlenecks. Ensure appropriate controls are maintained over blank cards, personalised cards, PINs and other sensitive card materials. 4. Transaction Processing, Reconciliation and Settlement (this is primarily handled by the central operations team; the job of the card ops manager here will be to ensure everything is done correctly, within stipulated timelines and in line with regulations) ·       Oversee daily reconciliation of card transactions across relevant channels, processors, card schemes and settlement accounts. Ensure reconciliation is completed within agreed timelines and discrepancies are promptly investigated and resolved. Work closely with Finance, Technology, Risk and relevant partners to resolve settlement and reconciliation breaks. Ensure the accuracy and completeness of operational card data used for financial, risk and management reporting. Monitor outstanding reconciliation items and ensure timely closure. 5. Fraud Risk and Card Security Work with Risk, Fraud and Information Security teams to strengthen fraud prevention, monitoring and response across Renmoney card products. Ensure fraud alerts and suspicious card transactions are reviewed and escalated promptly. Coordinate investigations and resolution of card-related fraud incidents. Monitor card fraud trends and recommend operational controls to reduce fraud exposure and losses. Ensure operational processes comply with applicable card security and data-protection requirements. 6. Dispute and Chargeback Management (this is primarily handled by the central operations team; the job of the card ops manager here will be to ensure everything is done correctly, within stipulated timelines and in line with regulations) Oversee cardholder disputes, chargebacks, reversals and transaction-related investigations. Ensure disputes are processed in accordance with card scheme rules and agreed customer service timelines. Monitor outstanding dispute cases and ensure timely resolution. Analyse dispute trends and recommend process improvements to reduce recurring issues. 7. Vendor and Partner Management Manage operational relationships with key card ecosystem partners, including processors, personalisation bureaus, card schemes and other service providers. Monitor vendor performance against contractual service-level agreements. Conduct regular operational and service review meetings with key partners. Escalate and drive resolution of high-impact service issues. Maintain appropriate documentation of vendor performance, incidents and remedial actions. 8. Customer Experience and Issue Resolution Partner with Customer Experience and other relevant teams to ensure card-related customer complaints and operational issues are resolved promptly. Monitor card-related customer complaints, turnaround times and recurring issues. Conduct root-cause analysis of significant or repeated customer issues and implement corrective actions. Drive initiatives that improve the reliability and quality of the cardholder experience. 9. Management Information and Reporting Prepare periodic card operations reports for management covering operational performance, issuance, reconciliation, fraud, disputes, customer complaints, vendor performance and key incidents. Maintain accurate operational dashboards and performance indicators. Provide timely insights on operational risks, trends and emerging issues. Support budgeting, forecasting and operational planning for the card business. 10. Stakeholder Management Collaborate with Product, Technology, Finance, Risk, Compliance, Customer Experience, Internal Audit and other internal stakeholders to support the card business. Support the launch of new card products, features and operational capabilities. Represent Card Operations in relevant internal governance forums and partner engagements. Ensure operational readiness before the launch of new card products, programmes or functionality. Key Performance Indicators Performance will be measured across the following areas: Zero regulatory sanctions or card scheme penalties arising from card operations. Timely closure of audit and compliance findings. 100% timely submission of applicable regulatory and scheme reports. Reduction in manual operational processes and card-related escalations. Completion of transaction reconciliation within agreed T+1 timelines. Reduction in confirmed card fraud losses and timely review of fraud alerts. Achievement of agreed vendor SLA performance. Timely resolution of high-impact vendor incidents. Reduction in card-related customer complaints and repeat complaints. Achievement of card personalisation and activation turnaround times. Prevention of material card stock-outs. Achievement of agreed reconciliation accuracy levels and timely closure of reconciliation breaks. Timely delivery of management and operational reports. Requirements Bachelor’s degree in Finance, Banking, Business Administration, Economics, Accounting, Information Technology or a related discipline. Relevant professional certifications in cards, payments, banking operations, risk, fraud or project management would be an advantage. Minimum of 5–7 years’ experience in banking, fintech, payments or card operations, with at least 2–3 years in a supervisory or managerial capacity . Strong practical knowledge of debit and/or credit card operations. Experience working with card schemes such as Mastercard, Verve and/or AfriGO. Good understanding of card transaction processing, reconciliation, settlement, disputes, chargebacks, fraud management and card personalisation. Familiarity with CBN, NIBSS and applicable payment-card regulatory requirements. Experience managing processors, card bureaus, card schemes and other third-party service providers. Required Skills and Competencies Strong understanding of the cards and payments ecosystem. Excellent operational and process-management skills. Strong analytical and problem-solving capability. Good understanding of operational risk, fraud and control frameworks. Strong reconciliation and financial-control orientation. Excellent vendor and stakeholder management skills. Strong attention to detail and commitment to accuracy. Ability to manage multiple operational priorities and incidents simultaneously. Strong written and verbal communication skills. Data-driven approach to performance management and decision-making. Strong customer-service orientation. Ability to identify operational inefficiencies and drive automation and process improvement. Ability to work effectively across Product, Technology, Finance, Risk, Compliance and Customer Experience teams. Success Profile The successful Card Operations Manager will be highly organised, control-conscious and commercially aware, with the ability to balance operational efficiency, regulatory compliance, risk management and customer experience. The individual should be proactive in identifying issues before they affect customers, comfortable managing multiple external partners, and capable of building robust operational processes that can support the growth of Renmoney’s card portfolio.

Location: Lagos, Nigeria We are looking for a dynamic Senior Sales Executive to drive the growth of Renmoney’s lending products among salary earners, self-employed professionals, and SMEs. You will spearhead intensive prospecting, lead generation, and pipeline management while delivering exceptional service to convert prospects into loyal customers across multiple locations. Responsibilities Proactively seek out and engage potential clients through smart research, referrals, and networking. Deliver compelling sales presentations that highlight the unique benefits of our products. Build lasting relationships with clients, ensuring their needs are met and expectations exceeded. Consistently hit and surpass your monthly and quarterly sales targets. Offer top-notch customer service, swiftly addressing inquiries and providing personalized support. Collaborate across teams to continuously enhance our product offerings and customer experience. Maintain detailed records of all sales activities and client interactions. Stay ahead of market trends and competitor moves to keep your sales strategy fresh and effective. Requirements What You Bring to the Table Bachelor's degree in Business Administration, Finance, or a related field. At least 2 years of proven success in sales within the financial services industry. A track record of smashing sales targets and driving results. Outstanding communication and interpersonal skills that help you connect and build trust. The ability to understand client needs and craft tailored solutions. A self-starter mindset with excellent organizational and time management skills. Proficiency in Microsoft Office Suite and CRM platforms. A team player who can also shine when working independently.

Location: Lagos, Nigeria Who We Are We’re a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experience. The Role Are you inherently curious about our customers? Do you constantly ask “why” behind the data? The Market Intelligence & Insights team is expanding, and we are looking for a highly analytical and customer-obsessed team member to join us as a Market Intelligence & Insights Analyst. In this role, you will work directly with the MI&I Manager to uncover the trends, behaviors, and competitive forces shaping the Nigerian fintech landscape. No prior formal market research experience is required. We will teach you the methodologies, tools, and science of research. What you need to bring is a deep understanding of the business, a passion for solving problems, and an eagerness to learn both quantitative (numbers-driven) and qualitative (people-driven) research. What You Will Do • Assist in the design, scripting, and deployment of customer surveys to measure satisfaction, product usage, and market trends • Help organize and eventually conduct customer interviews, focus groups, and usability tests to understand the “why” behind customer behaviors • Learn to analyze raw data, including survey results and internal metrics, to identify patterns and translate them into actionable insights • Monitor the Nigerian lending and fintech landscape to track competitor products, campaigns, and market positioning • Co-create visually engaging and easy-to-understand reports and presentations for cross-functional teams including Product, Marketing, and Management • Support end-to-end research projects that influence business decisions and strategy Requirements What You Bring Experience & Background • Experience in Customer Experience, Data Analytics, Product, Operations, or related areas is an advantage • Strong understanding of the company’s products, customer base, and operations • No prior formal market research experience is required Skills & Competencies • Insatiable curiosity and a strong desire to understand customer behaviour and market trends • Analytical empathy with the ability to connect data to real customer experiences • Strong written and verbal communication skills with the ability to simplify complex ideas • Strong business acumen and problem-solving ability • High attention to detail and strong organizational skills • Comfortable with basic data manipulation tools such as Excel or Google Sheets • Eagerness to learn quantitative and qualitative research methodologies This Role Is Ideal for You If: • You enjoy asking questions and uncovering insights behind customer behaviour • You are analytical but also customer-focused • You enjoy learning and developing new strategic skills • You are excited about influencing business decisions through research and insights You May Not Enjoy This Role If: • You prefer routine work without exploration or analysis • You struggle with interpreting data or identifying patterns • You are uncomfortable communicating insights or presenting findings • You are not interested in understanding customer behaviour or market dynamics Benefits What’s In It For You: • Opportunity to transition into a strategic, insight-driven role within the business • Hands-on mentorship and exposure to market research methodologies • Opportunity to build highly valuable skills in consumer psychology, data analysis, and market strategy • Exposure to cross-functional teams and business decision-making processes • The chance to directly influence future products, campaigns, and customer experience initiatives • Competitive compensation and growth opportunities within a fast-paced fintech environment

Location: Lagos, Nigeria Who we are We’re a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experience. The position At Renmoney, we’re solving real-world problems with innovation, technology, and a mission to deepen financial inclusion. As Executive Assistant, you will work directly with our C-suite and play a critical role in driving efficiency, strategic alignment, and operational excellence across the organization. This is more than an administrative role: you will be a thought partner, execution leader, and force multiplier for executive leadership. What you’ll do Serve as a key liaison between the Executive Office and internal/external stakeholders, ensuring information flows smoothly and priorities are well-coordinated Track high-impact initiatives and business priorities, ensuring follow-through and accountability across departments Prepare briefing documents, reports, presentations, and memos for executive decision-making Facilitate effective meetings by developing agendas, recording and following up on action items, and supporting communication between cross-functional teams Lead special projects and initiatives on behalf of the Executive Office Manage executive calendars, travel plans, and high-level engagements with discretion and foresight Conserve the leadership team’s time by proactively anticipating needs, handling sensitive correspondence, and supporting day-to-day business operations Maintain an organized and secure system for managing executive documents and strategic materials Provide critical support during board meetings, strategy offsites, and external stakeholder engagements Requirements Proven ability to operate in fast-paced, high-growth environments Experience supporting C-suite leaders directly, coordinating across department heads, and managing external parties such as key partners Strong business writing and presentation skills for executive audiences Proficiency with Microsoft Office tools and report development Education & Experience Bachelor’s degree in any field (a business-related degree is a plus) Minimum of 3 years of experience supporting executive leadership or leading operational functions Experience in tech, financial services, or a startup environment is an advantage Based in Lagos, Nigeria, with eligibility to work in Lagos, Nigeria Benefits You’ll receive competitive compensation and work with passionate, driven people. You’ll collaborate directly with leadership on strategic initiatives and help shape the future of a brand solving meaningful problems. You'll be part of a flat, agile structure where your work creates real impact.

Location: Lagos, Nigeria; Moscow, Russia; Belgrade, Serbia; Minsk, Belarus; Tbilisi, Georgia; Limassol, Cyprus Renmoney Microfinance Bank is on a mission to empower individuals and businesses across Nigeria by building a comprehensive financial ecosystem. From lending and savings to insurance, remittances, payments, and lifestyle services, we are creating innovative solutions that drive financial inclusion and economic growth. Your Mission As Chief Product Officer (CPO), you will own the vision and strategic direction of Renmoney’s retail product ecosystem. This includes core lending and banking products, as well as adjacent services such as insurance, remittances, and lifestyle solutions. Given the seniority of the CPO position and its strategic impact on the business, the role requires relocation to Lagos, Nigeria for the on-site work in the headquarters of the company. You will work closely with the executive team to: Drive product innovation and profitability. Enhance customer experience and adoption. Ensure products are competitive, compliant, and scalable in Nigeria’s fast-evolving financial services landscape. You will lead multidisciplinary teams across Product Management, Design, Data, and Technology — ensuring that what we build creates measurable value for customers, partners, and the business. Key Responsibilities Strategy & Vision Define and deliver Renmoney’s ecosystem product strategy, balancing growth, profitability, and risk. Translate market opportunities into scalable product roadmaps across lending, banking services, insurance, remittances, payments, and lifestyle. Stay ahead of regulatory requirements and competitive dynamics in Nigeria. Product Development & Execution Lead the design and rollout of customer-centric products tailored to Nigeria’s retail segments. Champion research, data analytics, and customer feedback to shape product decisions. Drive adoption of AI, automation, and digital channels to improve efficiency and customer experience. Establish robust product governance and compliance processes. Ecosystem & Partnerships Build and manage strategic partnerships with fintechs, telcos, insurers, remittance providers, and lifestyle platforms. Develop cross-sell, bundled, and embedded finance opportunities that expand customer value. Negotiate favorable commercial terms that balance growth and cost efficiency. Leadership & Performance Lead and grow a high-performing product team with a culture of accountability, innovation, and delivery. Partner with Risk, Finance, and Collections to optimize pricing, yields, impairments, and capital allocation. Track and report KPIs: adoption, profitability, NPS/CSAT, revenue contribution, and ecosystem expansion. Requirements 10+ years of product leadership experience (including Head of Product, VP Product, or CPO), ideally in financial services, fintech, or microfinance. Proven success in scaling retail products and ecosystems (beyond lending). Strong grasp of Nigeria’s financial landscape (banking, regulation, competition, consumer behavior). Ability to link product outcomes directly to P&L impact (CAC, LTV, NPS, churn). Experience with AI, automation, and data-driven product management. Strong leadership skills: strategic thinker, clear communicator, collaborative, commercially minded. Advanced degree (MBA or related) is a plus but not mandatory. Benefits Full support with relocation to Lagos, Nigeria A unique opportunity to shape the future of financial services in Nigeria. Competitive salary and performance-based incentives. Pension scheme, health cover, and wellness benefits. A collaborative and high-growth environment. Growth and development opportunities in a mission-driven organization.

Location: Lagos, Nigeria We’re looking for a Product Manager to own the Customer Support product experience end-to-end. You’ll define the vision, roadmap, and execution for support tools and processes that improve resolution time, customer satisfaction, and operational efficiency across app, web, and contact centre channels. Key Responsibilities Define and execute the roadmap for customer support products (in-app help, ticketing, knowledge base, chat/voice integrations, self-service flows). Work with Engineering, Design, Support Ops, and Compliance to ship features that reduce handle time, increase first-contact resolution, and improve NPS/CSAT. Analyse support data (ticket volumes, categories, SLAs, escalation rates) to identify pain points and prioritize improvements. Partner with Risk, Collections, and Product teams to ensure support workflows align with regulatory and policy requirements. Run experiments and A/B tests on support flows, FAQs, and in-app guidance to drive self-service adoption. Build clear metrics and dashboards for support performance and report regularly to leadership. Requirements 3+ years of customer service product management experience, preferably in fintech, banking, or digital lending in Nigeria. Strong understanding of customer support operations, ticketing systems, and omnichannel support (app, web, call centre). Experience with data-driven prioritization, experimentation, and support metrics (FCR, AHT, SLA, CSAT/NPS). Familiarity with CBN/NDIC regulatory environment and financial services compliance is a plus. Excellent communication, stakeholder management, and problem-solving skills. Benefits You’ll receive competitive compensation and work with amazing people. You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges. Shape the future of fintech in Nigeria with products that reach millions, backed by a competitive salary plus performance bonuses and health benefits. Thrive in a fast paced work environment with flexibility, collaboration, and access to cutting-edge tools. Join a diverse, inclusive team where all voices are valued, and professional growth is a priority.