Поддержка клиентов вакансии - в офисе

Задачи: — обзванивать водителей; — приглашать их на оклейку автомобилей; — записывать водителей на определённую дату и время; — подтверждать запись и контролировать явку; — заполнять отчёты и таблицы; — помогать в подготовке документов для разрешений; — помогать основному диспетчеру в ежедневной работе. При небольшой загрузке по оклейке сотрудник сможет обучиться продажам и работать с клиентами, за продажи предусмотрен дополнительный бонус. Требования: — знание русского и узбекского языков; — уверенное пользование компьютером и Google Таблицами; — умение общаться с людьми; — ответственность и организованность; — готовность много разговаривать по телефону. Опыт работы не обязателен — всему обучат. Условия: — 6/1 Пн - Пт 9:30 - 17:30 / Сб 9:30 - 15:30; — обед за счет компании; — стабильная работа; — своевременная заработная плата; — обучение в процессе работы; — возможность освоить продажи и получать дополнительный доход; — возможность карьерного роста.

Talablar: — Kompyuterdan ishonchli foydalana olish; — Savodli yozma nutq; — O‘zbek va rus tillarini yaxshi bilish; — Mas’uliyatlilik va e’tiborlilik; — Yaxshi kommunikativ ko‘nikmalar; — Ma’lumotlarni tez o‘zlashtirish va turli vaziyatlarga moslasha olish. Ish holati: 10:00-19:00(5/2), offline.

Location: Los Angeles, California Workplace: OnSite Who We Are X-LAB is the in-house performance bicycle line by XDS, which has quietly become the world’s largest and most vertically integrated bicycle manufacturer and the largest maker of carbon fiber frames, supplying many of the top brands in cycling and mobility. Today, XDS is quiet no more. XDS launched X-LAB in April 2026 as the global consumer brand to take the industry by storm. Three decades of experience building exceptional bicycles have culminated into a unique line of road, gravel, electric, city, hybrid, and soon mountain bikes that riders and shops can’t stop talking about. X-LAB is the new inflection point for the category. We launched in April 2026 with a full lineup across road, gravel, city, fitness, e-bike, and soon mountain categories, with validation from the highest and most demanding levels of the sport through the XDS Astana Team and a rapidly growing network of dealers. Our ambition is not simply to sell more bikes. It is to make great bikes more integrated, more accessible, and better supported through the independent shops and communities that grow cycling and bring in new riders. That is what makes this moment exciting. Joining X-LAB means shaping a company with unmatched production scale, real engineering R&D depth, and the confidence to earn trust… one rider, one dealer, one product, and one market at a time. Are you ready to ride ahead of the pack? Learn more at https://xds.co/https://xlabbikes.com See an insider’s look of our factory: Youtube Video https://www.youtube.com/watch?v=06SheO5XFsY _____________________________________________________ About the role X-LAB is seeking a customer-focused and technically minded Customer Service Agent to join our growing Support team. You’ll be a primary point of contact for riders and dealers, helping resolve questions about X-LAB bicycles, parts and accessories, warranties, orders,, and services. This role combines customer service with technical troubleshooting across email, phone, and live chat. You will work closely with our Warranty, Warehouse, Product, Engineering, and Support teams to resolve customer issues and communicate recurring product feedback. This position follows a Saturday-through-Wednesday hybrid schedule, with Thursdays and Fridays off. What You’ll Do - Provide professional customer and dealer support through Zendesk, phone, and website live chat. - Assist with product questions, bicycle setup, technical troubleshooting, warranty inquiries, orders, returns, replacement parts, and product registration. - Conduct inbound and outbound technical support calls with customers and dealers. - Diagnose mechanical, electronic, and product-related issues using approved troubleshooting procedures. - Collect relevant information, photos, videos, serial numbers, and troubleshooting results needed to evaluate support and warranty cases. - Escalate technical, warranty, safety, and product-quality concerns to the appropriate internal teams while maintaining ownership of customer communication. - Accurately document customer interactions, troubleshooting steps, decisions, and resolutions in Zendesk. - Identify recurring product issues and report customer feedback to Product, Engineering, Warranty, and After-Sales teams. - Contribute to Support Center articles, FAQs, troubleshooting guides, templates, and internal knowledge resources. - Meet established service-level expectations, including first-response and resolution targets. - Provide dependable weekend coverage during the assigned Saturday through Wednesday and occasional holiday schedule. You’re a Great Fit With: - 2+ years of experience in customer service, technical support, or a related customer-facing role. - Excellent written and verbal communication skills with strong troubleshooting and problem-solving abilities. - Experience using Zendesk or other customer support platforms. - Being able to work in a Saturday - Wednesday schedule (hybrid) - Strong experience handling customer conversations over email, live chat, and phone. You’re a Spectacular Fit With: - Previous experience working in the bicycle industry, bike retail, or technical bicycle support. - Passion for cycling with strong knowledge of bicycle components, assembly, maintenance, and troubleshooting. - Experience supporting e-bikes, electronic shifting systems, or bicycle warranty programs. Success Metrics - Achieving a 2-hour first-response rate of 90% or higher during business hours. - Achieving a 48-hour resolution rate of 90% or higher for standard customer inquiries and support cases. - Maintaining strong Customer Satisfaction scores through professional, accurate, and empathetic support. - Accurately documenting customer interactions, troubleshooting findings, and resolutions in Zendesk. - Escalating urgent technical, safety, warranty, and product-quality issues promptly. - Identifying recurring product trends and providing actionable feedback to internal teams. - Contributing to continuous improvements in support documentation, troubleshooting processes, and the X-LAB Support Center. _____________________________________________________   Our Compensation and Benefits - Competitive hourly pay - Generous time off policy - Hybrid-remote work with recurring visits to our office space in beautiful Santa Monica, California Equal Opportunity XDS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

О нас: Higgsfield AI — самая быстрорастущая gen AI компания в истории: $500M ARR 25M+ пользователей по миру 6M+ генераций в день И каждый из этих миллионов юзеров должен получить помощь, когда она нужна, — быстро и качественно. Задачи: — Отвечать на запросы юзеров быстро, чётко и точно — Решать вопросы по продукту и биллингу — Ловить баги, нестандартные кейсы и эскалировать по процессу — Выполнять KPI, которые напрямую влияют на метрики всей команды — Сохранять живой и человеческий тон в каждом диалоге Требования: — Сильный письменный английский (B2+/C1) — Быстрая обучаемость: новые инструменты и процессы схватываешь на лету — Внимательность к деталям: спокойно ведёшь несколько диалогов — A-player mindset: ownership, скорость, инициативность Условия: • График 2/2 • Зарплата в USD • Работа только в офисе в Алматы

О компании: Higgsfield AI — самая быстрорастущая gen AI компания в истории с $500M ARR, 25M+ пользователей по миру и 6M+ генераций в день. Задачи: — Отвечать на запросы юзеров быстро, чётко и точно — Решать вопросы по продукту и биллингу — Ловить баги, нестандартные кейсы и эскалировать по процессу — Выполнять KPI, которые напрямую влияют на метрики всей команды — Сохранять живой и человеческий тон в каждом диалоге Требования: — Сильный письменный английский (B2+/C1) — Быстрая обучаемость: новые инструменты и процессы схватываешь на лету — Внимательность к деталям: спокойно ведёшь несколько диалогов — A-player mindset: ownership, скорость, инициативность Условия: — График 2/2 — Зарплата в USD — Работа только в офисе в Алматы

Location: Sta. Rosa, Laguna Workplace: OnSite Duties and Responsibilities - Customer Onboarding - Conducts customer due diligence and KYC (know-your-customer) - Checks the legitimacy of the proof of identity and escalates immediately if suspected counterfeit or suspicious. - Validates the completeness and accuracy of customer information on the customer information sheet/account opening form. - Conducts signature verification. - Photocopies the proof of identity and files it together with the account opening form. - Creates the customer profile and opens the account in the Core Banking System (CBS) - Secures appropriate approval for the creation completed. - Releases passbook / chequebook / Time Deposit Certificate, as applicable, depending on the product availed by the customer. - Scans the Account Opening Document Set. - End-Of-Day (EOD) generation of report of all accounts opened and submits EOD report to the Service Delivery Head. - Customer Information Update – validation of customer documents presented to support the update if customer-initiated request or performs update of customer profile as part of the periodic review. - Conducts Enhanced Due Diligence as necessary. - Maintains Customer’s Account in the system based on customer’s request or bank-initiated activities. - Preparation of Customer Notifications and monitor its delivery status. - Fire-Proof Cabinet / Vault Custodianship - Safekeeps accountable forms and records the utilization of accountable forms. - Safekeeping of Account Opening Documents, together with the proof of deposit, in a secured and organized manner during the branch banking hours. - Act as dual custodian to safekeep or release the cheques received in a fire-proof cabinet/vault for deposit to the Depository Bank by the Teller. - Customer Interaction such as but not limited to: - Attends to customer queries at the branch. - Responds to Customer Inquiry via email. - Resolves customer complaint. - Call-out (TD Maturity, Bounced Cheques, etc.) - Release and Monitoring of Bounced Cheques Pick up and/or Replacement - Debit Cards Handling - Release of Debit Cards to Customers and Tagging in the System - Blocking of Card – Lost / Stolen - Destruction of aged card - All files shall be safekept in the designated filing cabinet and shall be within the retention period. - Ensure completion of tasks assigned within the agreed turnaround-time. - Other processes that may arise related to Account Services. - Timely reports concerns identified and possible issues that might have impact to branch operations. - Acts as reliever when somebody goes on leave based on the relief arrangement within the team. - Organizes team files (soft and hard copy) and adheres to the record retention policy. - Identifies processes/systems for improvement but ensuring controls are in place. - Initiates projects for the betterment of the team and the company as a whole. - Participates on UAT/UVT for new or enhancement of systems that will have impact to the team. - Participates in Business Continuity Plan (BCP) Activities. - Prompt identification and escalation of issues noted and propose resolution to the immediate supervisor. - Performs tasks that maybe assigned from time to time other than the basic responsibilities listed above. - Assists in combatting money laundering by ensuring processes required are in place. - Complies with regulatory requirements like BSP, AMLC, PDIC, BIR and other governing bodies. - Strict adherence to company’s policies and code of conduct. EDUCATION & COMPETENCIES - University degree on Banking & Finance, or any related Business Course - With at least 3 years of relevant experience in a banking industry - Strong knowledge and experience in teller services or branch operations - Sufficient knowledge of BSP regulations - Good communication skills - Problem-solving skills in a well-structured manner - Ability to work with different culture, race, or ethnic group. - Can work independently with minimal supervision. - Acceptable risk management skills and ability to mitigate identified risks. - Good interpersonal skills - Keen attention to details - Organize, innovative and results oriented. - Ability to multi-task in a fast-paced environment - Positive attitude knows how to find ways to address different circumstances. - With official Signature Verification, KYC / CDD Training / Seminars attended.

Location: Must be based in or relocate to Singapore. Company: Airwallex is a unified payments and financial platform for global businesses, empowering over 200,000 companies worldwide with integrated financial solutions. What you will do: — Own the multi-year vision and roadmap for global support, including service tiers, coverage, and follow-the-sun operations. — Architect and manage a 24/7 operating model with regional hubs, escalation paths, and robust governance. — Define global SLAs (FRT, resolution time) and manage the end-to-end analytics engine for CSAT and NPS. — Lead digital transformation by optimizing the support tech stack and driving AI-driven deflection initiatives. — Act as the primary bridge between Support and Product/Engineering to improve supportability and lead crisis management. — Build a high-performing global team and oversee the vendor/BPO strategy, performance, and commercials. Requirements: — 10+ years in Customer Support/CX, with 5+ years leading multi-region global teams at scale. — Proven track record of improving key outcomes (CSAT, resolution time, cost-to-serve) in high-growth environments. — Expertise in capacity planning, workforce management, and building scalable operational processes. — Strong analytical skills with proficiency in Excel, BI tools (Looker, Tableau), and ideally SQL. — Hands-on experience applying AI and automation (LLMs, automated triage, chatbots) in support workflows. — Must be based in or relocate to Singapore. Nice to have: — Experience in B2B SaaS, fintech, or complex regulated payment environments. — Proficiency with global support platforms like Zendesk and knowledge systems like Confluence. — Success in BPO vendor relationship management, including commercial optimization and compliance. Culture & Benefits: — Environment for successful builders with founder-like energy and a focus on true ownership. — Collaborative culture that values humility and a "get stuff done" mentality. — Opportunity to solve complex, high-visibility problems within a high-growth, well-funded global company. — Commitment to diversity, equity, and equal opportunity employment.

Требования: — Минимум 12 месяцев опыта прямого обслуживания клиентов, предпочтительно в контакт-центрах в B2C и/или B2B среде — Хорошие коммуникативные навыки, устные и письменные — Отличное владение немецким языком на уровне носителя, устное и письменное общение — Свободное владение английским языком — Проактивность и командный дух — Организованность и способность быстро обучаться новым процессам, концепциям и навыкам, понимание изменчивости операционной деятельности — Внимание к деталям и стремление выполнять работу точно, эффективно и на высоком уровне — Умение справляться с эмоциями клиентов и проявлять эмпатию к их ситуации — Готовность работать в гибком графике (включая вечера, выходные и праздники) — Работа в офисе в Лиссабоне — Наличие действующего разрешения на работу Задачи: — Ответы на запросы клиентов по телефону, электронной почте или чату — Выявление проблем клиентов, их устранение и документирование действий — Категоризация случаев и возможных ошибок для передачи инженерной команде клиента — Предоставление общей и технической поддержки пользователям платных продуктов клиента — Эскалация сложных проблем согласно установленным процедурам Условия: — Работа в офисе в Лиссабоне — Возможность стать частью быстрорастущей глобальной организации с безупречной репутацией — Профессиональное развитие и четкая карьерная лестница — Обучение и возможности развития — Конкурентная зарплата и компенсация расходов на релокацию (для международных кандидатов)

Location: Bacoor, Cavite Workplace: OnSite Duties and Responsibilities - Customer Onboarding - Conducts customer due diligence and KYC (know-your-customer) - Checks the legitimacy of the proof of identity and escalates immediately if suspected counterfeit or suspicious. - Validates the completeness and accuracy of customer information on the customer information sheet/account opening form. - Conducts signature verification. - Photocopies the proof of identity and files it together with the account opening form. - Creates the customer profile and opens the account in the Core Banking System (CBS) - Secures appropriate approval for the creation completed. - Releases passbook / chequebook / Time Deposit Certificate, as applicable, depending on the product availed by the customer. - Scans the Account Opening Document Set. - End-Of-Day (EOD) generation of report of all accounts opened and submits EOD report to the Service Delivery Head. - Customer Information Update – validation of customer documents presented to support the update if customer-initiated request or performs update of customer profile as part of the periodic review. - Conducts Enhanced Due Diligence as necessary. - Maintains Customer’s Account in the system based on customer’s request or bank-initiated activities. - Preparation of Customer Notifications and monitor its delivery status. - Fire-Proof Cabinet / Vault Custodianship - Safekeeps accountable forms and records the utilization of accountable forms. - Safekeeping of Account Opening Documents, together with the proof of deposit, in a secured and organized manner during the branch banking hours. - Act as dual custodian to safekeep or release the cheques received in a fire-proof cabinet/vault for deposit to the Depository Bank by the Teller. - Customer Interaction such as but not limited to: - Attends to customer queries at the branch. - Responds to Customer Inquiry via email. - Resolves customer complaint. - Call-out (TD Maturity, Bounced Cheques, etc.) - Release and Monitoring of Bounced Cheques Pick up and/or Replacement - Debit Cards Handling - Release of Debit Cards to Customers and Tagging in the System - Blocking of Card – Lost / Stolen - Destruction of aged card - All files shall be safekept in the designated filing cabinet and shall be within the retention period. - Ensure completion of tasks assigned within the agreed turnaround-time. - Other processes that may arise related to Account Services. - Timely reports concerns identified and possible issues that might have impact to branch operations. - Acts as reliever when somebody goes on leave based on the relief arrangement within the team. - Organizes team files (soft and hard copy) and adheres to the record retention policy. - Identifies processes/systems for improvement but ensuring controls are in place. - Initiates projects for the betterment of the team and the company as a whole. - Participates on UAT/UVT for new or enhancement of systems that will have impact to the team. - Participates in Business Continuity Plan (BCP) Activities. - Prompt identification and escalation of issues noted and propose resolution to the immediate supervisor. - Performs tasks that maybe assigned from time to time other than the basic responsibilities listed above. - Assists in combatting money laundering by ensuring processes required are in place. - Complies with regulatory requirements like BSP, AMLC, PDIC, BIR and other governing bodies. - Strict adherence to company’s policies and code of conduct. EDUCATION & COMPETENCIES - University degree on Banking & Finance, or any related Business Course - With at least 3 years of relevant experience in a banking industry - Strong knowledge and experience in teller services or branch operations - Sufficient knowledge of BSP regulations - Good communication skills - Problem-solving skills in a well-structured manner - Ability to work with different culture, race, or ethnic group. - Can work independently with minimal supervision. - Acceptable risk management skills and ability to mitigate identified risks. - Good interpersonal skills - Keen attention to details - Organize, innovative and results oriented. - Ability to multi-task in a fast-paced environment - Positive attitude knows how to find ways to address different circumstances. - With official Signature Verification, KYC / CDD Training / Seminars attended.

Location: Sta. Rosa, Laguna Workplace: OnSite Duties and Responsibilities - Customer Onboarding - Conducts customer due diligence and KYC (know-your-customer) - Checks the legitimacy of the proof of identity and escalates immediately if suspected counterfeit or suspicious. - Validates the completeness and accuracy of customer information on the customer information sheet/account opening form. - Conducts signature verification. - Photocopies the proof of identity and files it together with the account opening form. - Creates the customer profile and opens the account in the Core Banking System (CBS) - Secures appropriate approval for the creation completed. - Releases passbook / chequebook / Time Deposit Certificate, as applicable, depending on the product availed by the customer. - Scans the Account Opening Document Set. - End-Of-Day (EOD) generation of report of all accounts opened and submits EOD report to the Service Delivery Head. - Customer Information Update – validation of customer documents presented to support the update if customer-initiated request or performs update of customer profile as part of the periodic review. - Conducts Enhanced Due Diligence as necessary. - Maintains Customer’s Account in the system based on customer’s request or bank-initiated activities. - Preparation of Customer Notifications and monitor its delivery status. - Fire-Proof Cabinet / Vault Custodianship - Safekeeps accountable forms and records the utilization of accountable forms. - Safekeeping of Account Opening Documents, together with the proof of deposit, in a secured and organized manner during the branch banking hours. - Act as dual custodian to safekeep or release the cheques received in a fire-proof cabinet/vault for deposit to the Depository Bank by the Teller. - Customer Interaction such as but not limited to: - Attends to customer queries at the branch. - Responds to Customer Inquiry via email. - Resolves customer complaint. - Call-out (TD Maturity, Bounced Cheques, etc.) - Release and Monitoring of Bounced Cheques Pick up and/or Replacement - Debit Cards Handling - Release of Debit Cards to Customers and Tagging in the System - Blocking of Card – Lost / Stolen - Destruction of aged card - All files shall be safekept in the designated filing cabinet and shall be within the retention period. - Ensure completion of tasks assigned within the agreed turnaround-time. - Other processes that may arise related to Account Services. - Timely reports concerns identified and possible issues that might have impact to branch operations. - Acts as reliever when somebody goes on leave based on the relief arrangement within the team. - Organizes team files (soft and hard copy) and adheres to the record retention policy. - Identifies processes/systems for improvement but ensuring controls are in place. - Initiates projects for the betterment of the team and the company as a whole. - Participates on UAT/UVT for new or enhancement of systems that will have impact to the team. - Participates in Business Continuity Plan (BCP) Activities. - Prompt identification and escalation of issues noted and propose resolution to the immediate supervisor. - Performs tasks that maybe assigned from time to time other than the basic responsibilities listed above. - Assists in combatting money laundering by ensuring processes required are in place. - Complies with regulatory requirements like BSP, AMLC, PDIC, BIR and other governing bodies. - Strict adherence to company’s policies and code of conduct. EDUCATION & COMPETENCIES - University degree on Banking & Finance, or any related Business Course - With at least 3 years of relevant experience in a banking industry - Strong knowledge and experience in teller services or branch operations - Sufficient knowledge of BSP regulations - Good communication skills - Problem-solving skills in a well-structured manner - Ability to work with different culture, race, or ethnic group. - Can work independently with minimal supervision. - Acceptable risk management skills and ability to mitigate identified risks. - Good interpersonal skills - Keen attention to details - Organize, innovative and results oriented. - Ability to multi-task in a fast-paced environment - Positive attitude knows how to find ways to address different circumstances. - With official Signature Verification, KYC / CDD Training / Seminars attended.

Location: Almaty, Kazakhstan Workplace: OnSite WHY WORK AT HIGGSFIELD AI? Higgsfield AI is the fastest-scaling generative AI company in history, hitting $1B in annual revenue run rate, 25M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands. We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like. WHO WE ARE LOOKING FOR Everyone at Higgsfield is an A-player. We’re looking for teammates who bring: - High IQ, energy, and agency. - Extreme autonomy and ownership. - The ability to move fast, experiment constantly, and learn even faster. - Resilience under pressure and readiness for an always-on environment. - A balance of empathy, judgment, and community intuition. - The drive to raise the standard for the entire team, not just yourself. WHAT YOU WILL WORK ON - Responding to user questions quickly, clearly, and accurately. - Solving product-related issues and guiding users through steps with clarity and empathy. - Identifying bugs, unusual cases, or refund requests and escalating them via workflows. - Following internal policies and using automation tools to keep response times fast. - Maintaining a professional, friendly, and helpful tone in every interaction. YOUR MUST HAVES - Excellent written English (C1). - Experience in customer support, moderation, or live chat (1+ year must-have). - Strong communication skills and ability to stay calm under pressure. - Fast learner: you can quickly understand new tools, products, and workflows. - Attention to detail and reliability in handling multiple conversations at once. - A-player mindset: ownership, consistency, and a desire to make users happy. NICE TO HAVES - Experience in tech, SaaS, or AI-related products. - Familiarity with Zendesk, Intercom, or other support systems. - Basic understanding of refund flows, billing, or payment platforms (Stripe, Paddle, etc). - Previous work in a startup or high-speed environment. THE DEAL - Competitive salary in USD, reviewed as you grow; - On-site role in our Almaty office; - Access to Higgsfield products and the AI tools we use internally; - Breakfast, lunch and good coffee on us; - Full-time position with high ownership and growth potential.

Location: Vladivostok Workplace: onsite ABOUT YOU Join our dynamic International Support Team at Xsolla and play a pivotal role in ensuring seamless experiences for our global user base. As part of our multilingual support team, you'll have the exciting opportunity to assist gamers and partners around the world, helping resolve issues and build lasting relationships. If you're empathetic, love helping people, and enjoy problem-solving, this is your chance to contribute to the gaming industry in a meaningful way. Work alongside passionate professionals, interact with game developers, and make a real impact on the gaming community!   ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.   For more information, visit xsolla.com. RESPONSIBILITIES Assist players with payment and purchase issues across various communication channels (email, live chat, etc.). Provide support in English and Russian ensuring that players and partners feel heard and understood. Collaborate with game developers and other internal teams to resolve issues and ensure smooth player experiences. Handle multilingual requests and inquiries, quickly identifying and troubleshooting problems. Monitor system performance and escalate technical issues to relevant departments. Work efficiently within a team, providing timely updates on support cases and ensuring players' needs are met. REQUIREMENTS Fluent in both English and Russian (spoken and written), with strong communication skills. A natural problem-solver who enjoys helping people and providing excellent customer service. Be willing to work a 2x2 schedule with night shifts Strong multitasking skills and the ability to quickly absorb and utilize large amounts of information. Able to explain difficult concepts in a clear and easy-to-understand way to users, partners, and teammates. Fresh graduates are welcome to apply, provided you have the right attitude and eagerness to learn. Ability to work in a fast-paced environment and remain calm under pressure. NICE TO HAVE Prior experience in customer support roles is an advantage. Proficiency in additional foreign languages is a bonus. Strong team player with a proactive mindset, able to find creative solutions to user challenges. Benefits   Convenient working tools: New Mac laptop and any other necessary equipment for your efficient work. Google Workspace, Atlassian, Jira, Slack   Professional growth: Paid professional training and attendance at specialized conferences Exchange of experience between employees within the company Opportunity for professional growth within the company and department Obtaining expertise in various areas and products of the company   More perks Possibility of flexibility working Access to the corporate library Health & dental insurance No dress code Comfortable and new office environment The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com Explore more opportunities at: https://xsolla.com/careers

Location: Limassol; Nicosia Workplace: onsite The Role:   Do you want to launch your career in a dynamic, fast-paced industry while living abroad and experiencing new cultures?   We’re looking for a driven, energetic, and goal-oriented individual to join our team as a International Customer Experience Coordinator. This is more than just a job—it’s your chance to build an international career, expand your professional network, and gain hands-on experience in the financial services industry. The main responsibilities of the position include: Lead, mentor, and empower Customer Experience Teams through regular and individual meetings while driving motivation, commitment, and target focus. Keep abreast of the latest developments, products, marketing promotions and the relevant terms and conditions, and communicate them over to clients. Ensure compliance with the Company’s legal guidelines and compliance procedures. Conduct comprehensive competition analysis for strategic insights and generate relevant analysis and reports. Ensure that high level services are provided to clients. Propose and provide suggestions to improve system, procedures, and department operations. Contribute to team effort by achieving targeted results. Cooperate effectively with other departments as necessary. Spend significant time travelling abroad (up to 10 months per year). Main requirements: Completed bachelor degree Excellent oral and written skills in English. Flexibility to work in a multicultural environment. Excellent people management skills. Reliable, with integrity of character and strong business acumen. Outstanding communication and interpersonal skills. Dynamic, innovative and target oriented. Very good computer literacy. Benefit from: Attractive remuneration package plus performance related reward Travel allowance Private health insurance Intellectually stimulating work environment Continuous personal development and international training opportunities The Hiring Experience: What Awaits You Let’s Connect – Intro Chat with Talent Acquisition Deep Dive – First Interview with Your Future Team Bring It to Life – Role-Specific Take-Home Task Get Closer – Second Interview with the Future Team All applications will be treated with strict confidentiality!   By submitting this application, I confirm that I have read and agree to the terms of the Privacy Policy and the Confidentiality Undertaking.

Location: Dubai Workplace: onsite The Role:    We are looking for passionate, energetic and self-motivated professionals to join our Client Relations team and provide high quality of client service to clients. This is a great opportunity to be part of a faced-paced and dynamic environment with learning and growing opportunities. The main responsibilities of the position include: Develop and maintain excellent relationships with clients. Handle client inquiries and ensure that high level service is provided. Perform personal clientele analysis and take actions as required. Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients. Ensure compliance with the company’s legal guidelines and compliance procedures. Provide suggestions on system enhancements. Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development. Contribute to the team effort by achieving targeted results. Cooperate effectively with other departments as necessary. Main requirements: Degree in a business-related field. Client handling experience in the financial services sector will be considered an advantage. Fluent Uzbek and Russian speaker with excellent oral and written skills in English. Reliable, with integrity of character. Outstanding communication and interpersonal skills. Dynamic, innovative and target oriented. Strong computer literacy. Valid work permit required. Benefit from: Attractive remuneration package plus performance related reward Intellectually stimulating work environment Continuous personal development and international training opportunities The Hiring Experience: What Awaits You Let’s Connect – Intro Chat with Talent Acquisition Deep Dive – First Interview with Your Future Team Show Your Skills – Live Technical Session Final Connection – Final Interview All applications will be treated with strict confidentiality!   By submitting this application, I confirm that I have read and agree to the terms of the Privacy Policy and the Confidentiality Undertaking.